ESP Tracking

Please enter the ESP tracking number to check the latest shipping status.

sales@espoirer.comhttps://www.espoirer.com/

TRACK

About ESP

ESP is a Japan-based cross-border ecommerce logistics operator established in September 2015. ESP provides import and export logistics, customs clearance, bonded handling, warehousing, freight coordination, sorting and last-mile delivery. Its own last-mile service handles eligible post-clearance shipments in Tokyo, Kanagawa, Chiba, Saitama and Osaka City.

Carrier Overview

Field	Verified information
Official name	ESP
Official website	https://www.espoirer.com/
Carrier type	Cross-border ecommerce logistics, international parcel and air-cargo operator, customs broker, bonded operator, warehouse operator and last-mile carrier
Primary region	Japan, with inbound and outbound international logistics
Tracking page	Cargo Delivery Status through the official ESP website
Founded	September 2015
Headquarters	Harumi Island Triton Square Office Tower W, 12F, 1-8-8 Harumi, Chuo-ku, Tokyo 104-0053, Japan

Carrier Entity Relationships

Entity

Entity type

ESP

Canonical carrier

View all details for ESP

Relationship to ESP	ESP operates an integrated cross-border logistics business in Japan.
Why it matters to tracking	ESP may appear at import clearance, bonded handling, sorting or last-mile stages rather than at every stage of an international journey.
Official evidence	ESP company profile

Import, export, warehousing and last-mile operations

Operated services

View all details for ESP services

Relationship to ESP	ESP operates import logistics from overseas to Japan, export logistics from Japan, warehouses and an own-delivery last-mile service.
Why it matters to tracking	The responsible party changes as cargo moves from an airline or overseas forwarder to customs processing, bonded handling and domestic delivery.
Official evidence	ESP services

ESP-NACCS and E-NACCS systems

Customs and logistics systems

View all details for ESP logistics systems

Relationship to ESP	ESP uses proprietary systems for electronic declarations, customs support, partner communication, billing and delivery-tracking workflows.
Why it matters to tracking	Electronic data may be created before physical handling, so a record can exist before a shipment receives its next operational scan.
Official evidence	ESP service systems

Airlines, overseas forwarders and Japanese delivery companies

Transport and handoff partners

View all details for ESP transport partners

Relationship to ESP	ESP coordinates air transport and works with overseas forwarders and major Japanese logistics companies within cross-border delivery chains.
Why it matters to tracking	A partner may issue or scan a separate identifier before ESP receives the physical parcel or after ESP hands it to another delivery company.
Official evidence	ESP international logistics services

17TRACK

Independent tracking platform

View all details for 17TRACK

Relationship to ESP	17TRACK can aggregate available carrier events but does not transport ESP shipments.
Why it matters to tracking	17TRACK helps users view multi-carrier events while operational requests remain with ESP, the merchant or the current delivery partner.
Official evidence	17TRACK

Quick Answer

Track an ESP shipment by entering the shipment inquiry number in the Cargo Delivery Status area of the official ESP website, or enter the same identifier on 17TRACK. ESP tells customers contacting support to provide an 11-character inquiry number beginning with E. If no result appears, first remove spaces, distinguish the inquiry number from the store order number and ask the merchant whether the shipment has been physically handed to a logistics operator.

Pro Tip: 17TRACK is an independent tracking platform. It cannot change an address, schedule an ESP redelivery, release cargo from customs, approve a claim or issue a merchant refund.

How to Track ESP Packages

Use the official ESP tracking path for carrier-specific delivery actions and 17TRACK when you need a consolidated view across an international handoff.

Copy the shipment inquiry number from the merchant’s shipping notice, parcel label or delivery notice. ESP gives an example structure of E followed by ten characters.
Open the official ESP website and select Cargo Delivery Status.
Enter the inquiry number exactly as supplied. If pasted text fails, remove spaces and surrounding punctuation.
For multi-carrier visibility, open 17TRACK and submit the same number.
Read the latest event together with its location and time. A data-created event does not prove physical receipt, and arrival at a customs facility does not prove customs release.

Which Identifier Should You Use?

Identifier	How to use it
ESP inquiry number	Use for ESP tracking, redelivery and parcel support; ESP describes the customer-service example as an 11-character number beginning with E.
Merchant order number	Use with the seller to identify the purchase. It is not automatically a carrier tracking number.
Partner tracking number	Use when the merchant or upstream carrier identifies another operator. It may cover only the origin, line-haul or final-mile stage.
Air waybill or freight reference	Used mainly by shippers and forwarders for consolidated cargo; it may not expose parcel-level consumer scans.
Delivery notice number	Use for the redelivery process specified on the notice, especially if the last-mile identifier differs from the original ecommerce reference.

Tracking Number Formats and Examples

The clearest consumer identifier published by ESP is an inquiry number beginning with E and containing 11 characters in total. A partner or merchant can also expose an upstream reference, air waybill or last-mile number, but a number searchable in an ESP-related journey is not necessarily issued by ESP.

Tracking Number Format

Identifier family

Normalized pattern

ESP shipment inquiry number

E##########

View all details for the ESP inquiry number

Length/structure	11 characters in total, beginning with E, based on the example description on the official contact page.
Issued by	Used by ESP for parcel inquiries.
Typical service/use	Consumer shipment tracking, delivery questions and redelivery requests.
Who sees it and where	The recipient may see it in a shipping message, parcel label or delivery notice; ESP asks customers to provide it when contacting support.
Tracking scope	ESP handling and delivery events exposed by the applicable shipment system.
Important caveat	The published example describes the opening character and total length, but does not establish that every remaining character is numeric. The masked format uses # only to avoid displaying a live identifier.

Merchant order or reference ID

Merchant-specific

View all details for merchant references

Length/structure	Defined by the store or marketplace.
Issued by	The merchant or marketplace, not ESP.
Typical service/use	Purchase lookup, seller support and refund handling.
Who sees it and where	Buyers see it on the order page, invoice or order-confirmation email.
Tracking scope	It identifies the commercial order unless the merchant explicitly maps it to a carrier shipment.
Important caveat	Do not assume an order number will work in a carrier tracker.

Origin or logistics-partner tracking ID

Partner-specific

View all details for partner tracking IDs

Length/structure	Defined by the overseas forwarder, origin carrier or contracting logistics company.
Issued by	An upstream logistics partner.
Typical service/use	Origin pickup, consolidation, export handling or international line-haul visibility.
Who sees it and where	Cross-border buyers may receive it from the marketplace before a Japanese final-mile reference is available.
Tracking scope	Usually the issuing partner’s portion of the journey; linked events may continue after handoff.
Important caveat	A partner record saying that ESP is awaiting cargo does not prove physical receipt by ESP.

Air waybill or cargo reference

Freight-document structure

View all details for cargo references

Length/structure	Depends on the airline, forwarder and shipment documentation.
Issued by	An airline, forwarder or cargo-booking party.
Typical service/use	Flight booking, airline tender, consolidated cargo and business reconciliation.
Who sees it and where	Shippers, brokers and forwarders see it on transport documents and operational data exchanges.
Tracking scope	Cargo or consolidation level rather than an individual consumer parcel.
Important caveat	One cargo reference may contain many ecommerce parcels, each with a separate parcel identifier.

Downstream last-mile tracking ID

Delivery-partner-specific

View all details for last-mile tracking IDs

Length/structure	Defined by the delivery company that accepts the final-mile shipment.
Issued by	ESP or another Japanese delivery company, depending on routing.
Typical service/use	Domestic sorting, delivery attempt, redelivery and proof-of-delivery lookup.
Who sees it and where	The recipient may see it after import clearance or on a delivery notice.
Tracking scope	The domestic final-mile stage.
Important caveat	Keep both the original international reference and the final-mile number because support teams may require different identifiers.

Tracking Statuses and Meanings

ESP tracking events should be interpreted as a chain of data creation, physical receipt, customs and bonded handling, sorting, handoff and delivery. The wording displayed may be translated or normalized by the tracking platform.

Status Quick Lookup

Status

Lifecycle stage

Shipment information received

Pre-shipment

View all details for shipment information received

What it means	Electronic shipment data or a label record exists, but the event alone does not prove physical possession.
Current responsible party	The merchant, origin forwarder or party preparing the cargo.
What happens next	Pickup, consolidation or an acceptance scan.
What you should do	Confirm dispatch with the seller if the status does not progress.

Accepted or collected

Accepted

View all details for accepted cargo

What it means	A logistics operator has recorded physical receipt of the parcel or cargo.
Current responsible party	The operator named in the scan.
What happens next	Sorting, export preparation or transport to a processing facility.
What you should do	Monitor the next processing event unless the shipment misses the seller’s promised window.

In transit or departed facility

In transit

View all details for in-transit cargo

What it means	The shipment is moving between facilities or transport stages.
Current responsible party	The named carrier, forwarder or line-haul operator.
What happens next	Arrival, unloading, import processing or partner handoff.
What you should do	Allow for a scan gap during flights, bonded movements and closed-container transport.

Customs processing

Customs and bonded handling

View all details for customs processing

What it means	Declaration review, document checks, inspection response or bonded movement is occurring.
Current responsible party	Customs authorities and the appointed customs or bonded operator each control their respective tasks.
What happens next	Release, request for information, inspection or continued bonded processing.
What you should do	Respond promptly if the merchant, broker or carrier requests product, value or recipient information.

Customs released

Post-clearance

View all details for customs release

What it means	The applicable customs process has permitted the shipment to proceed.
Current responsible party	The bonded, sorting or domestic delivery operator receiving released cargo.
What happens next	Sorting, labeling and transfer to final-mile delivery.
What you should do	Watch for a domestic acceptance or delivery-depot scan.

Transferred to delivery partner

Partner handoff

View all details for partner handoff

What it means	A transfer has been planned or recorded; the first receiving scan provides stronger evidence of physical handoff.
Current responsible party	The dispatching operator remains operationally relevant until the receiving carrier accepts the shipment.
What happens next	The delivery partner scans and sorts the parcel.
What you should do	Track both identifiers if a second number is supplied.

Out for delivery

Final-mile delivery

View all details for out for delivery

What it means	The parcel has been assigned to a delivery route.
Current responsible party	ESP or the named final-mile delivery company.
What happens next	Delivery, unattended placement where applicable, or a failed attempt.
What you should do	Keep the delivery location accessible and monitor any delivery instruction or notice.

Delivered

View all details for delivered shipments

What it means	A delivery completion scan was recorded, including unattended placement where the service permits it.
Current responsible party	The final-mile delivery operator for scan investigation; the merchant remains responsible for purchase-resolution obligations.
What happens next	The shipment is normally closed unless the recipient disputes receipt.
What you should do	Check entrances, parcel areas, household members, reception and the delivery notice before contacting the final-mile carrier.

Delivery exception or failed attempt

Exception

View all details for delivery exceptions

What it means	Delivery could not be completed because of access, address, recipient, weather or operational conditions.
Current responsible party	The final-mile carrier, with recipient action required if the notice requests it.
What happens next	Redelivery, customer contact, depot handling or return processing.
What you should do	Use the official Cargo Delivery Status path or contact ESP with the inquiry number.

Returning to sender

Return

View all details for return processing

What it means	The parcel is moving back because delivery or clearance could not be completed.
Current responsible party	The carrier moving the return and the merchant arranging the commercial resolution.
What happens next	Return transport, sender receipt and seller review.
What you should do	Contact the merchant immediately; address correction may no longer be possible after return movement begins.

Services and Delivery Times

ESP operates integrated import, export, warehousing and last-mile logistics. Its published speed statements apply to defined processing stages, not to every international shipment from merchant dispatch to final delivery.

Service Comparison

Service

Service type

Import logistics

Overseas to Japan

View all details for ESP import logistics

Best for	Cross-border ecommerce imports requiring coordinated customs, bonded, sorting and delivery work.
Coverage	International origins to Japan.
Tracking level	System-supported processing and delivery tracking within the contracted workflow.
Key size/weight condition	Shipment acceptance is governed by the contracted transport and customs arrangement.
Included protection/extra service	Import declaration support, bonded handling, cargo checks, sorting and delivery coordination.
Main limitation	Customs review, inspections and upstream transport can extend the end-to-end journey.

Export logistics

Japan to overseas

View all details for ESP export logistics

Best for	Businesses shipping ecommerce parcels or air cargo from Japan.
Coverage	Overseas destinations, including direct ecommerce parcel delivery arrangements covering six Asian countries.
Tracking level	Tracking functions are integrated with customs and billing workflows.
Key size/weight condition	Depends on cargo type, airline space and destination requirements.
Included protection/extra service	Pickup, packing, export declarations, flight booking, air waybill issuance and airline tender coordination.
Main limitation	Destination coverage and delivery conditions depend on the contracted route and partner network.

Warehousing

Storage and fulfillment support

View all details for ESP warehousing

Best for	Import, export, agency dispatch and inventory-storage operations.
Coverage	ESP-operated warehouse facilities in Japan.
Tracking level	Operational warehouse records rather than a standalone consumer postal product.
Key size/weight condition	Defined by the business agreement and facility handling capability.
Included protection/extra service	Centralized checking and processing for bonded and delivery cargo.
Main limitation	Warehouse events do not necessarily represent physical movement toward the recipient.

ESP last-mile delivery

Post-clearance delivery

View all details for ESP last-mile delivery

Best for	Eligible cross-border parcels after Japanese import clearance.
Coverage	Tokyo, Kanagawa, Chiba, Saitama and Osaka City.
Tracking level	Domestic delivery events and parcel inquiry support.
Key size/weight condition	Eligibility depends on the contracted parcel flow.
Included protection/extra service	Unattended placement is part of the described last-mile model.
Main limitation	The published next-day rate begins after same-day post-clearance collection and applies to eligible own-delivery cargo.

Delivery Time

Service

Published delivery standard

Integrated import processing

ESP states that its systemized bonded, cargo-checking, customs and delivery workflow can achieve 1.5 to 2 days for the described import process.

View timing conditions for ESP import processing

Business or calendar days	The official service page expresses the period in days without labeling it as business or calendar days.
Guarantee status	Presented as an achieved processing speed, not a money-back delivery guarantee.
Starts counting from	The service description concerns the coordinated Japanese import-processing stage, not merchant order placement.
Main delay factors	Incomplete declaration data, customs inspection, flight timing, cargo availability and handoff conditions.
Official source date/validity	Current ESP service description.

ESP own-delivery last mile

ESP states that 95% of eligible cargo collected on the same day after customs clearance can be delivered the following day.

View timing conditions for ESP last-mile delivery

Business or calendar days	The official statement says following-day delivery and does not define a universal business-day calculation.
Guarantee status	A performance-rate statement, not a guarantee for every parcel.
Starts counting from	Same-day collection by ESP after customs clearance.
Main delay factors	Late release, route capacity, address quality, recipient access, weather and operational disruption.
Official source date/validity	Current ESP service description.

International export journey

Timing depends on origin pickup, export formalities, airline booking, destination clearance and the receiving delivery network.

View timing conditions for ESP export logistics

Business or calendar days	Defined by the contracted route and destination service.
Guarantee status	Any contractual commitment must be checked against the shipment agreement.
Starts counting from	The applicable tender or acceptance milestone in the business contract.
Main delay factors	Flight availability, export documents, security screening, import customs and partner delivery.
Official source date/validity	Current ESP export-service scope.

Destination Country Delivery Times

Destination Country / Region

Primary Service Type

Tokyo, Japan

ESP post-clearance last mile

View delivery details for Tokyo

Estimated Delivery Time Range	Following-day delivery is possible for eligible cargo collected by ESP on the day of customs clearance.
Average Delivery Days	ESP reports a 95% following-day delivery rate for the defined eligible own-delivery flow rather than a regional average.
Last-Mile Partner / Handoff Carrier	ESP for eligible own-delivery cargo; another contracted Japanese carrier may appear on other routes.
Customs & Clearance Tips	Count the domestic delivery stage only after customs release and physical collection by the last-mile operator.

Kanagawa, Japan

ESP post-clearance last mile

View delivery details for Kanagawa

Estimated Delivery Time Range	Following-day delivery is possible for eligible cargo collected by ESP on the day of customs clearance.
Average Delivery Days	The official performance statement is 95% following-day delivery across the defined own-delivery flow.
Last-Mile Partner / Handoff Carrier	ESP for eligible own-delivery cargo.
Customs & Clearance Tips	An airport-arrival scan is not a customs-release scan; wait for release and domestic acceptance.

Chiba, Japan

ESP post-clearance last mile

View delivery details for Chiba

Estimated Delivery Time Range	Following-day delivery is possible after same-day post-clearance collection for eligible cargo.
Average Delivery Days	The published metric is a 95% following-day delivery rate for the qualifying flow.
Last-Mile Partner / Handoff Carrier	ESP for eligible own-delivery cargo.
Customs & Clearance Tips	Airport and bonded-area processing can create a scan gap before the domestic delivery label is activated.

Saitama, Japan

ESP post-clearance last mile

View delivery details for Saitama

Estimated Delivery Time Range	Following-day delivery is possible for qualifying shipments collected after clearance on the same day.
Average Delivery Days	ESP publishes a 95% following-day rate for the defined service flow.
Last-Mile Partner / Handoff Carrier	ESP for eligible own-delivery cargo.
Customs & Clearance Tips	Incomplete addresses or access instructions can delay delivery after customs has already released the shipment.

Osaka City, Japan

ESP post-clearance last mile

View delivery details for Osaka City

Estimated Delivery Time Range	Following-day delivery is possible for eligible cargo collected by ESP after clearance on the same day.
Average Delivery Days	The applicable official metric is a 95% following-day delivery rate for qualifying own-delivery cargo.
Last-Mile Partner / Handoff Carrier	ESP for eligible own-delivery cargo within Osaka City.
Customs & Clearance Tips	Confirm that the destination is within Osaka City and that the shipment has entered the domestic delivery stage.

These rows reflect the specific Japanese last-mile areas named by ESP. They do not estimate the earlier overseas pickup, export, flight or customs stages. A marketplace ETA is an estimate; the 1.5-to-2-day import statement and 95% following-day last-mile rate are operational performance statements, not universal guaranteed delivery dates.

Common Tracking Problems and Solutions

Start with the latest physical scan, identify which company currently holds the parcel and preserve both the original and final-mile identifiers. Contact ESP with the inquiry number when the latest event belongs to ESP.

Problem & Solution

Problem/status shown

Likely cause

Invalid number

Order number used instead of shipment number, copying error or wrong carrier selection

View solution for an invalid ESP number

Check first	Compare the identifier with the shipping message and look for the 11-character E-prefixed inquiry number.
Immediate action	Remove spaces and punctuation, then retry official ESP tracking and 17TRACK.
When to escalate	Escalate when the merchant confirms shipment but cannot supply a working carrier identifier.
Who to contact	The merchant first; ESP if an ESP inquiry number has been supplied.

No tracking events

Electronic data has not synchronized, or the parcel has not reached the scanned stage

View solution for missing ESP events

Check first	Confirm the dispatch date and whether the number belongs to an origin partner.
Immediate action	Track the partner number separately and ask the seller for the ESP or final-mile number.
When to escalate	Escalate when the promised dispatch or delivery window has passed without evidence of acceptance.
Who to contact	The seller or origin logistics provider.

Label created

Shipment data exists before physical handoff

View solution for label-created status

Check first	Look for a later accepted, collected or facility-arrival scan.
Immediate action	Ask the merchant when and to whom the parcel was physically tendered.
When to escalate	Escalate after the seller’s dispatch commitment has passed.
Who to contact	The merchant or upstream shipping partner.

Long gap in transit

Flight, closed-container transport, bonded movement, customs review or missed scan

View solution for a long transit gap

Check first	Identify the country, facility and operator in the latest event.
Immediate action	Compare the gap with the merchant’s delivery window and check for a second identifier.
When to escalate	Escalate when the promised window passes or an action-required message appears.
Who to contact	The operator named in the latest scan, with merchant assistance for contracted investigations.

Partner handoff pending

Electronic pre-advice was sent before the receiving carrier scanned the parcel

View solution for a pending handoff

Check first	Look for the receiving carrier’s first acceptance scan.
Immediate action	Continue tracking the dispatching carrier and retain both numbers.
When to escalate	Escalate if neither party records receipt and the delivery window expires.
Who to contact	The dispatching partner before physical acceptance; the receiving carrier after acceptance.

Customs delay

Document review, inspection, declaration issue or import requirement

View solution for a customs delay

Check first	Check for requests concerning product description, value, recipient information or supporting documents.
Immediate action	Send requested information through the merchant, broker or carrier channel that issued the request.
When to escalate	Escalate immediately when a response deadline or formal hold notice is shown.
Who to contact	The merchant or appointed customs/logistics contact; customs authorities decide release.

Incorrect address

Incomplete Japanese address, postal code, building name, unit number or contact data

View solution for an address problem

Check first	Compare the order address with the delivery label information.
Immediate action	Contact the merchant and ESP promptly with the inquiry number.
When to escalate	Act before a return event appears; rerouting may be restricted after dispatch.
Who to contact	The merchant for shipment data and ESP for an active ESP delivery.

Failed delivery attempt

Access, recipient or route condition prevented completion

View solution for a failed delivery attempt

Check first	Read the delivery notice and confirm the carrier named on it.
Immediate action	Request redelivery through Cargo Delivery Status on the official ESP website when ESP is the delivery carrier.
When to escalate	Escalate if redelivery cannot be requested or the parcel begins return processing.
Who to contact	ESP or the final-mile carrier named on the notice.

Delivered but not received

Unattended placement, alternate receiving point, household receipt or delivery-scan dispute

View solution for delivered but missing

Check first	Check all entrances, parcel boxes, reception, household members, neighbors and any delivery notice.
Immediate action	Save a screenshot of the event and contact the final-mile carrier with the inquiry number, address and delivery time.
When to escalate	Escalate promptly if the location remains unresolved after local checks.
Who to contact	The final-mile carrier for scan investigation and the merchant for replacement or refund decisions.

Damaged or missing contents

Handling damage, packaging failure or loss of contents

View solution for damaged ESP cargo

Check first	Photograph the outer package, label, internal packaging and damaged contents.
Immediate action	Retain all packaging and notify the merchant and delivery carrier.
When to escalate	Escalate immediately so the contracting shipper can preserve investigation rights.
Who to contact	The merchant or shipper for commercial resolution and the responsible carrier for transport investigation.

Returning to sender

Delivery, address, customs or acceptance issue

View solution for an ESP return

Check first	Read the event immediately before the return decision.
Immediate action	Ask the merchant whether the parcel can be re-shipped after return receipt.
When to escalate	Escalate before return movement if the event requests recipient action.
Who to contact	The merchant for refund or replacement; the current carrier for movement details.

International Shipping, Customs and Carrier Handoffs

ESP can coordinate international transport and perform Japanese customs, bonded, sorting and delivery work. Responsibility follows physical custody: electronic pre-advice is different from acceptance, and arrival in Japan is different from customs release.

International Flow

Stage

Physical custodian/responsible entity

Shipment data creation

Merchant, overseas forwarder or contracting shipper

View data-creation stage details

Typical tracking event	Shipment information received or label created.
What is happening	Electronic declaration, routing and label data are prepared.
Can the tracking number change?	Yes. A domestic delivery identifier may be added later.
Normal visibility gap	Until the first physical acceptance scan.
What the customer should do	Ask the seller for evidence of physical tender if the record does not progress.

Origin pickup and consolidation

Origin carrier or overseas forwarder

View origin-stage details

Typical tracking event	Collected, received at warehouse or consolidated.
What is happening	Individual parcels are collected and prepared for international transport.
Can the tracking number change?	The origin number can remain active while a cargo or final-mile number is added.
Normal visibility gap	During consolidation or movement to the export gateway.
What the customer should do	Track the origin identifier and preserve the merchant order record.

Export processing and security

Exporter, broker, forwarder and export authorities

View export-processing details

Typical tracking event	Export declaration, security processing or departure preparation.
What is happening	Documents, cargo eligibility and transport arrangements are checked.
Can the tracking number change?	A shipment can be associated with an air waybill or consolidation reference.
Normal visibility gap	While cargo awaits space, clearance or airline tender.
What the customer should do	Respond through the seller if product or value documentation is requested.

International line-haul

Airline or international transport operator

View line-haul details

Typical tracking event	Departed origin, airline tender or in transit.
What is happening	Cargo moves internationally, often at consolidation level.
Can the tracking number change?	The parcel number usually remains associated, but airline references may not be consumer-searchable.
Normal visibility gap	Between departure and destination unloading.
What the customer should do	Do not interpret a flight-stage scan gap as proof of loss.

Arrival and bonded handling in Japan

Airport handler and bonded operator, including ESP where contracted

View Japanese arrival details

Typical tracking event	Arrived at destination airport, bonded transfer or cargo check.
What is happening	Arrival records, freight data and cargo are checked before or during bonded movement.
Can the tracking number change?	A Japanese delivery label may be created during preparation.
Normal visibility gap	During unloading, manifest reconciliation and bonded transfer.
What the customer should do	Wait for a customs or release event rather than treating arrival as clearance.

Import customs

Japan Customs and the appointed customs broker

View import-customs details

Typical tracking event	Declaration submitted, customs processing, inspection or released.
What is happening	Authorities review the declaration and may inspect cargo or request additional information.
Can the tracking number change?	Customs processing does not itself require a number change, but linked domestic identifiers can appear.
Normal visibility gap	No fixed clearance duration applies to every shipment.
What the customer should do	Provide requested information promptly through the designated contact.

Post-clearance sorting

ESP or the contracted Japanese logistics operator

View post-clearance sorting details

Typical tracking event	Released, sorted, processed or prepared for delivery.
What is happening	Released parcels are checked, labeled and allocated to delivery routes or partners.
Can the tracking number change?	Yes. The last-mile carrier can use a linked domestic number.
Normal visibility gap	Until the delivery operator completes the first acceptance scan.
What the customer should do	Try both the original and domestic identifiers.

Partner handoff and final mile

ESP or the receiving Japanese delivery company

View final-mile handoff details

Typical tracking event	Handoff planned, accepted by delivery partner, out for delivery or delivered.
What is happening	Electronic pre-advice is followed by physical transfer and the receiving carrier’s acceptance scan.
Can the tracking number change?	Yes. A final-mile number can replace or supplement the origin reference.
Normal visibility gap	Between dispatch from the sorting facility and the receiving carrier’s scan.
What the customer should do	Contact the receiving carrier only after its acceptance is visible; contact the dispatching operator before that point.

Delivery Management and Post-shipment Options

ESP directs customers to Cargo Delivery Status for redelivery. Its described last-mile model also includes unattended placement for eligible shipments. Availability depends on the active delivery carrier and shipment stage.

Delivery Management

Option

Who can request

Redelivery

Recipient with the applicable ESP inquiry or delivery-notice information

View all details for ESP redelivery

Eligibility	An ESP-handled parcel with a delivery event allowing another attempt.
Deadline/available stage	Use the action path shown after an unsuccessful delivery event and before return processing.
Fee	Any charge or condition is determined by the shipment and delivery arrangement.
Guaranteed?	A request does not guarantee a specific delivery outcome or time.
Official action link	ESP Cargo Delivery Status

Unattended placement

Recipient where the contracted ESP last-mile flow permits it

View all details for unattended placement

Eligibility	Eligible shipments in the ESP own-delivery service area.
Deadline/available stage	Applies at the final-mile delivery stage under the shipment’s delivery instructions.
Fee	Controlled by the contracted ecommerce delivery arrangement.
Guaranteed?	Placement depends on access, safety and delivery conditions.
Official action link	ESP last-mile service information

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, carrier investigation and merchant refund are separate processes. The recipient should preserve evidence and report the issue, while the contracting merchant or shipper may need to pursue the transport claim under its logistics agreement.

Claims and Refunds

Process

Use when

ESP parcel inquiry

Tracking has stopped, a delivery event is disputed or the parcel is damaged

View ESP parcel inquiry details

Who files	The recipient, merchant or shipper can contact ESP with the inquiry number.
Earliest/latest filing time	Report delivery disputes and visible damage promptly; contractual claim windows depend on the applicable shipment agreement.
Required evidence	Inquiry number, shipping date, delivery address, latest scan, parcel description and photographs where relevant.
Possible outcome	Tracking clarification, operational review or referral to the contracting shipper.
Official link	Contact ESP

Merchant refund or replacement

The purchased item did not arrive, arrived damaged or was returned

View merchant resolution details

Who files	The buyer opens the request with the seller or marketplace.
Earliest/latest filing time	Follow the marketplace or seller’s buyer-protection window.
Required evidence	Order number, tracking history, correspondence, photographs and value documentation.
Possible outcome	Replacement, refund, further investigation or denial under the sales terms.
Official link	Use the order’s seller or marketplace resolution channel.

Transport claim under a business agreement

The contracting shipper seeks compensation for covered loss or damage

View business transport claim details

Who files	The contracting merchant, shipper or authorized logistics customer.
Earliest/latest filing time	The applicable transport contract and service terms control filing windows.
Required evidence	Shipment records, commercial invoice, value proof, packaging, damage photographs and related transport documents.
Possible outcome	Investigation and a decision under the applicable liability or insurance terms.
Official link	ESP contact channel

17TRACK cannot approve compensation, insurance claims, postage refunds or ecommerce refunds.

Shipping Restrictions and Special Handling

Cross-border acceptance depends on the commodity, airline, route, export rules, Japanese import rules and the business contract. Senders should disclose contents accurately before pickup rather than relying on a tracking event to reveal an acceptance problem.

Shipping Restrictions

Customer Service

For an ESP parcel inquiry, prepare the 11-character E-prefixed inquiry number before calling or emailing. ESP provides automated telephone reception at all times and weekday operator support in Japan.

Customer Service

Channel

Verified contact/link

Tracking and redelivery

ESP Cargo Delivery Status

View tracking-channel details

Best for	Checking parcel events and requesting redelivery.
Region/language	Japan; official website content is primarily Japanese.
Hours and time zone	Web access is available without stated office-hour limits.
Information to prepare	ESP inquiry number and delivery-notice information.
Important limitation	The available actions depend on the shipment stage and actual final-mile carrier.

Telephone

0570-058-222 or 03-6899-3968

View ESP telephone support details

Best for	Shipment inquiries, delivery issues and questions that require operational review.
Region/language	Japan; service is presented on the Japanese contact page.
Hours and time zone	Automated AI reception: 24 hours a day, 365 days a year. Operators: 9:00–18:00 Japan time, excluding Saturdays, Sundays and Japanese public holidays.
Information to prepare	Inquiry number, address, shipping date, latest event and parcel description.
Important limitation	Questions unresolved by automated reception are handled by operators during operator hours.

info@espoirer.com

View ESP email support details

Best for	Documented shipment questions, photographs and non-urgent business inquiries.
Region/language	Japan; write clearly and include complete shipment information.
Hours and time zone	ESP aims to reply within three business days after reviewing the message, although complex or high-volume periods can take longer.
Information to prepare	Inquiry number, sender and recipient information, parcel description, latest scan, value proof and photographs where relevant.
Important limitation	Email response time is an aim rather than a guaranteed resolution time.

Official contact page

ESP contact information

View official contact-page details

Best for	Verifying current telephone, email and redelivery instructions.
Region/language	Japan and Japanese-language support information.
Hours and time zone	Channel-specific hours are displayed on the contact page.
Information to prepare	The inquiry number is required for parcel questions.
Important limitation	Operational response can take longer during high parcel volumes.

Efficient escalation order: check official tracking, identify the latest responsible operator, use redelivery if offered, call ESP with the inquiry number for a time-sensitive delivery issue, then send documentary evidence by email. Buyers should also notify the merchant when a refund, replacement or shipper-filed investigation may be required.

Ecommerce and Business Tracking

ESP business systems connect customs support, billing, partner communication, labels and delivery tracking. 17TRACK serves a different role by normalizing events across multiple carriers for merchant shipment visibility.

Developer/API Comparison

Option

Provider

ESP business-system integration

ESP

View ESP business integration details

Carrier coverage	ESP-contracted import, export, customs, warehouse and delivery workflows.
Primary use	Overseas-forwarder integration, customs support, partner communication, labels, billing and tracking workflows.
Authentication	Established through the applicable ESP business integration arrangement.
Tracking/batch/webhook capability	ESP states that overseas forwarders can connect to the E-NACCS system by API; implementation capabilities depend on the business integration.
Current developer documentation	ESP system and service overview
Migration/deprecation note	Use the technical materials supplied for the active ESP business agreement.

17TRACK multi-carrier API

17TRACK

View 17TRACK API details

Carrier coverage	Multiple carriers through one integration.
Primary use	Registration, consolidated tracking, normalized statuses and multi-carrier shipment monitoring.
Authentication	API key sent in the 17token request header.
Tracking/batch/webhook capability	Capabilities are described in the current 17TRACK API documentation and account plan.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the current v2.4 documentation and review release information before implementation.

Consumer website tracking

ESP

View consumer tracking details

Carrier coverage	Applicable ESP shipment and delivery records.
Primary use	Single-shipment lookup and redelivery access.
Authentication	Shipment inquiry information through the official tracking path.
Tracking/batch/webhook capability	Designed for consumer parcel lookup rather than a merchant integration workflow.
Current developer documentation	Official ESP website
Migration/deprecation note	Use the current official website navigation for consumer tracking.

FAQ

1. How do I track my ESP package?

Enter the shipment inquiry number through Cargo Delivery Status on the official ESP website or submit the same identifier to 17TRACK. Use official ESP tracking when you need redelivery or carrier-specific support.

2. Where can I find my ESP tracking number?

Look in the merchant’s shipping notice, parcel label or delivery notice. ESP asks customers to provide the shipment inquiry number when contacting support.

3. What does an ESP tracking number look like?

ESP gives an example of an 11-character inquiry number beginning with E. The masked example E########## illustrates the stated length without exposing a live shipment identifier.

4. When will the first ESP tracking event appear?

The first useful event appears after shipment data is transmitted or physical handling is scanned. A label or electronic record can appear before ESP or another carrier has received the parcel.

5. Why is my ESP tracking not updating?

A tracking gap can occur during consolidation, flights, bonded movement, customs review or carrier handoff. Check which operator produced the latest physical scan and look for a linked final-mile number.

6. How long does ESP delivery take?

The timing depends on the stage and route. ESP describes a 1.5-to-2-day integrated import process and says 95% of eligible own-delivery cargo collected after clearance on the same day can be delivered the following day; neither statement covers every end-to-end shipment.

7. How do I request ESP redelivery?

Use Cargo Delivery Status on the official ESP website and follow the redelivery instructions for the parcel. If another final-mile carrier appears on the notice, use that carrier’s process instead.

8. What should I do if ESP says delivered but I cannot find the parcel?

Check entrances, parcel boxes, reception, household members, neighbors and any unattended-placement location first. Then contact the final-mile carrier promptly with the inquiry number, address and recorded delivery time, and notify the merchant if purchase resolution is needed.

9. What should I do about a lost or damaged ESP shipment?

Preserve the parcel, label, internal packaging, photographs and proof of value, then notify ESP and the merchant promptly. The contracting shipper may need to open the formal transport investigation or claim.

10. How do I contact ESP customer service?

Call 0570-058-222 or 03-6899-3968, or email info@espoirer.com. ESP provides automated telephone reception at all times and operator support from 9:00 to 18:00 Japan time on weekdays excluding public holidays.

11. Does an ESP shipment record prove that ESP physically has the parcel?

No. Electronic shipment data, a prepared label or partner pre-advice can exist before physical acceptance. Look for an accepted, collected or facility-arrival scan that identifies the receiving operator.

12. What role does ESP play after an international parcel arrives in Japan?

ESP can perform or coordinate bonded handling, import declaration support, cargo checks, sorting and delivery after arrival in Japan. The exact role depends on the contracted shipment flow, and customs authorities retain control over release decisions.

13. Can an ESP shipment have more than one tracking number?

Yes. An origin forwarder reference, cargo reference and Japanese final-mile number can be linked to the same shipment. Keep every identifier because each may expose a different transport stage.

14. Does arrival at a Japanese airport mean an ESP package cleared customs?

No. Airport arrival is followed by manifest checks, bonded handling, declaration review and possible inspection before release. Wait for an explicit release or post-clearance processing event.

15. Who is responsible during an ESP partner handoff?

The dispatching operator remains the primary movement contact until the receiving carrier records physical acceptance. Electronic pre-advice or a planned-handoff message alone does not establish that the receiving carrier holds the parcel.

16. Is the ESP following-day delivery statement a guarantee?

No. ESP reports that 95% of eligible own-delivery cargo collected on the same day after customs clearance can be delivered the following day. This is a performance statement for a defined flow, not a universal money-back guarantee.

17. Can businesses connect their systems to ESP?

ESP states that overseas forwarders can connect by API to its E-NACCS customs-support and partner-communication system. Access and technical requirements are handled through the applicable ESP business relationship.

18. When should a business use 17TRACK instead of an ESP integration?

Use 17TRACK when a merchant needs one integration for multiple carriers and normalized tracking visibility. Use the ESP business connection for ESP-specific customs, partner, label, billing and logistics workflows.

Tracking API

ESP describes business API connectivity for overseas forwarders through its E-NACCS system, but the cited public service page does not provide a consumer tracking endpoint, authentication specification or public request schema. Businesses should obtain active integration documentation directly from ESP. For multi-carrier tracking, use the current 17TRACK API documentation. The ESP-specific 17TRACK carrier code is left as a placeholder rather than guessed.

# 1. ESP official business API
# ESP states that its E-NACCS system can integrate with overseas
# forwarders by API. Obtain the current endpoint, method,
# credentials and request schema directly through ESP.
# Current public official consumer tracking API specification
# is not included in the cited public service documentation.

# 2. 17TRACK multi-carrier API
curl --request POST \
  --url https://api.17track.net/track/v2.4/register \
  --header '17token: YourKey' \
  --header 'Content-Type: application/json' \
  --data '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'

# Replace TRACKING_NUMBER with the shipment identifier.
# Replace CARRIER_CODE only after confirming the current ESP
# carrier code in 17TRACK documentation or account tools.