China Post Tracking

Please enter the China Post tracking number to check the latest shipping status.

https://www.ems.com.cn/qps/yjcx/

TRACK

About China Post

China Post is the national postal operator of the People’s Republic of China and a multi-role postal logistics carrier for domestic mail, domestic parcels, EMS express, international postal parcels and cross-border ecommerce exports. In tracking, China Post may be the origin postal operator, the line-haul postal operator, the domestic China delivery operator, or the issuer of a UPU S10 international tracking number; destination-country delivery is often completed by the destination postal operator after handoff.

Core Profile

Field	Verified information
Official name	China Post Group Co., Ltd.; Chinese name: 中国邮政集团有限公司.
Official website	https://www.chinapost.com.cn/
Tracking page	https://www.ems.com.cn/qps/yjcx/
Carrier type	National postal operator, EMS operator, domestic parcel carrier, international postal exchange operator and last-mile postal delivery carrier in China.
Primary region	Mainland China for domestic collection and delivery; international postal exchange through UPU postal networks and destination postal partners.
Parent organization	China Post Group Co., Ltd. operates postal, express logistics, financial and related postal services; EMS express services are operated through China Postal Express & Logistics channels.
Founded and headquarters	Specific current public profile details should be checked on the official China Post corporate site; this page does not rely on unverified founding-date or headquarters claims.

Carrier Entity Relationships

Entity

Entity type

China Post

Canonical carrier

View all details for China Post

Relationship to China Post	China Post is the national postal operator that collects, processes, dispatches and delivers postal items within China and exchanges international postal items with other designated operators.
Why it matters to tracking	A China Post scan normally means the item is inside China Post’s postal network or has been electronically advised to it.
Official evidence	China Post corporate website and EMS/China Post tracking portal.

EMS, international parcels, registered mail and ecommerce postal packets

Operated services

View all details for China Post operated services

Relationship to China Post	China Post operates postal and express services that can use domestic numeric labels or international UPU S10 identifiers ending in CN.
Why it matters to tracking	The service determines tracking depth, customs treatment, delivery speed and whether a destination postal operator will take over.
Official evidence	EMS/China Post service and tracking pages.

UPU S10 identifiers ending in CN

Tracking products

View all details for China Post tracking products

Relationship to China Post	China Post commonly issues international postal tracking numbers in the S10 format with CN as the origin country code.
Why it matters to tracking	A number ending in CN often remains visible after export, but the physical custodian may become USPS, Royal Mail, Canada Post, Deutsche Post or another destination postal operator.
Official evidence	UPU postal addressing and identifier conventions, China Post tracking portal and destination postal tracking portals.

Export exchange offices, customs and destination postal operators

Network and partner entities

View all details for China Post network entities

Relationship to China Post	China Post processes outbound international items through postal exchange and export channels before airline or surface dispatch and destination-post handoff.
Why it matters to tracking	Events such as export, airline departure, arrival at destination office and import customs refer to different custodians and do not all mean final delivery is near.
Official evidence	China Post tracking events, UPU designated-operator model and destination postal tracking pages.

17TRACK

Independent tracking platform

View all details for 17TRACK and China Post

Relationship to China Post	17TRACK aggregates available tracking events for China Post and related handoff carriers where data is available.
Why it matters to tracking	17TRACK helps identify carrier handoffs and normalize events, but it does not transport parcels or approve delivery changes, refunds or claims.
Official evidence	17TRACK public tracking and API documentation.

Quick Answer

To track a China Post package, enter the tracking number from the sender, receipt, shipping label or marketplace order page on the official China Post/EMS tracking page or on 17TRACK. If no result appears, first check whether the number is an order number instead of a postal tracking number, whether the item has physically been accepted, and whether the correct origin or destination carrier has been selected.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can display available China Post and partner-carrier events, but 17TRACK cannot change an address, intercept a parcel, release customs, issue a refund or approve a claim.

How to Track China Post Packages

Use the official China Post/EMS portal for carrier-origin data and use 17TRACK when you need multi-carrier visibility across China Post, destination postal operators and ecommerce logistics partners.

Tracking path	Steps and when to use it
Official China Post/EMS tracking	Open https://www.ems.com.cn/qps/yjcx/, enter the postal tracking number, and review the latest official China Post or EMS event.
17TRACK tracking	Paste the tracking number into 17TRACK to detect China Post and possible destination carriers, then compare China-origin scans with last-mile events.
Marketplace or seller order page	Use this first when the seller has not yet provided a carrier-issued number; ask the seller to confirm the postal tracking number if only an order ID is shown.
Destination postal website	After the item reaches the destination country, try the same S10 number on the destination postal operator’s site, such as USPS, Royal Mail, Canada Post or Australia Post, where applicable.

A tracking number is a carrier identifier. An order number, marketplace reference, payment ID or internal warehouse number is not enough for China Post tracking unless the seller has linked it to a postal label.

Tracking Number Formats and Examples

China Post tracking identifiers include domestic numeric labels and international postal identifiers. The most recognizable international family is UPU S10: two letters, nine digits including a check digit, and a two-letter origin country code such as CN. A number can be queryable by China Post without being issued by China Post, especially after partner handoffs.

Tracking Number Format

Identifier family

Normalized pattern

UPU S10 international parcel

C# ### ### ### CN, such as CP ### ### ### CN

View all details for UPU S10 international parcel

Length/structure	13 characters: two service indicator letters, nine digits including check digit, and CN country code.
Issued by	Usually China Post when CN is the origin code; destination posts may continue using the same number.
Typical service/use	International parcels and heavier postal packet services.
Who sees it and where	Sender receipt, ecommerce order page, shipping email and customs declaration references.
Tracking scope	China acceptance, export processing, some airline or dispatch events, destination import and last-mile postal events where exchanged.
Important caveat	Do not infer exact product only from the first letter pair; routing and service mapping can vary.

EMS express S10

E# ### ### ### CN, such as EA ### ### ### CN or EV ### ### ### CN

View all details for EMS express S10

Length/structure	13-character S10 number with E-series service indicator and CN origin code.
Issued by	China Postal Express & Logistics / China Post channels for EMS-origin items in China.
Typical service/use	International EMS documents and parcels where EMS service is purchased.
Who sees it and where	Post office receipt, EMS waybill, merchant dispatch notice or cross-border seller dashboard.
Tracking scope	Generally stronger end-to-end event visibility than untracked small packets, subject to partner data exchange.
Important caveat	EMS delivery in the destination country is usually performed by the EMS-designated postal operator, not by a China Post driver overseas.

Registered small packet S10

R# ### ### ### CN, such as RA ### ### ### CN or RV ### ### ### CN

View all details for registered small packet S10

Length/structure	13-character S10 registered-mail style identifier.
Issued by	China Post or approved posting channel when the item enters the postal stream in China.
Typical service/use	Registered letter-post packets, ecommerce small packets and tracked postal packets.
Who sees it and where	Marketplace buyers commonly see this format for low-value cross-border orders from China.
Tracking scope	May show acceptance, export, destination arrival and delivery, but event granularity depends on the destination postal operator.
Important caveat	Registered does not mean express; customs and destination-post processing can be slower than EMS.

ePacket / ecommerce packet S10

L# ### ### ### CN, such as LX ### ### ### CN

View all details for ecommerce packet S10

Length/structure	13-character S10 identifier frequently used for lightweight ecommerce packets.
Issued by	Usually the origin postal operator or its ecommerce posting channel; CN indicates China-origin issuance.
Typical service/use	Marketplace shipments, lightweight packets and postal ecommerce exports.
Who sees it and where	AliExpress, eBay, Amazon Marketplace or independent-store buyers may see this in the order shipping notice.
Tracking scope	Origin and destination visibility varies; some destination posts show delivery while others show fewer events for packet products.
Important caveat	An L-series number is not automatically fast; service level depends on the actual purchased product and route.

Domestic China numeric label

Numeric label, length and prefix vary by domestic product and posting system

View all details for domestic China numeric labels

Length/structure	Domestic identifiers can be numeric and system-specific; spaces and hyphens should be removed before querying.
Issued by	China Post or EMS domestic label systems.
Typical service/use	Mainland China domestic parcels, EMS domestic express and postal retail shipments.
Who sees it and where	Domestic sender receipt, waybill, SMS notice, merchant shipment page or pickup receipt.
Tracking scope	Domestic acceptance, sorting, dispatch, local delivery, pickup, return and exception events inside China.
Important caveat	China Post does not publish a single universal domestic number rule for all products; verify through the official portal or 17TRACK auto-detection.

Partner or marketplace reference

Warehouse, order, logistics or last-mile number; format varies

View all details for partner or marketplace references

Length/structure	May be alphanumeric, numeric or carrier-specific; not governed by S10.
Issued by	Marketplace seller, consolidator, warehouse, freight forwarder or destination carrier.
Typical service/use	Pre-advice, consolidation, return handling or last-mile delivery after a cross-border handoff.
Who sees it and where	Seller dashboard, shipping email or local delivery notification.
Tracking scope	May not work on China Post unless linked to the postal label.
Important caveat	A partner number showing “China Post” in a marketplace does not prove China Post has physically accepted the item.

Tracking Statuses and Meanings

China Post tracking follows a postal lifecycle: electronic information or seller preparation, acceptance, sorting, export, international transport, destination import, customs, last-mile delivery and final delivery, pickup, exception or return.

Status Quick Lookup

Status

Lifecycle stage

Electronic information received / order information transmitted

Pre-shipment

View all details for electronic information received

What it means	A label or electronic pre-advice exists, but the parcel may not have been physically accepted by China Post.
Current responsible party	Sender, seller, warehouse or posting partner until China Post acceptance scan appears.
What happens next	The item should be handed to China Post or an authorized collection channel.
What you should do	Ask the seller for handoff confirmation if no acceptance event appears after normal processing time.

Accepted / posting / collection

Accepted

View all details for accepted

What it means	China Post or EMS has received the item into the postal network.
Current responsible party	China Post.
What happens next	Sorting, dispatch to a processing center or export exchange office.
What you should do	Monitor normally; verify address and service with the sender if the next scan is delayed.

Arrived at sorting center / departed processing center

In transit

View all details for sorting center events

What it means	The item is moving through China Post sorting or regional dispatch facilities.
Current responsible party	China Post or EMS domestic processing network.
What happens next	Domestic onward dispatch, export processing or local delivery depending on destination.
What you should do	No action unless the same facility repeats unusually or the seller confirms a wrong route.

Handed over to carrier / airline departure / dispatch from outward office

Export and line-haul

View all details for export and line-haul events

What it means	The parcel has been prepared for international dispatch or transferred to air, surface or line-haul transport.
Current responsible party	China Post, airline/transport partner or postal exchange chain depending on the exact scan.
What happens next	A visibility gap may occur until destination-country arrival or import processing.
What you should do	Wait through the normal cross-border scan gap and check destination postal tracking after arrival.

Customs inspection / held by customs / import customs

Customs/Handover

View all details for customs events

What it means	The item is under export or import customs control, or customs data is being reviewed.
Current responsible party	Customs authority and postal operator handling customs presentation.
What happens next	Release to the postal operator, request for duties/documents, inspection, return or seizure depending on regulations.
What you should do	Respond to official duty or document requests; do not assume arrival at customs means clearance is complete.

Out for delivery

View all details for out for delivery

What it means	A local postal delivery unit has assigned the item for delivery.
Current responsible party	China Post for China domestic delivery or the destination postal operator abroad.
What happens next	Delivery, pickup notice, failed delivery attempt or return routing.
What you should do	Be available, check access codes, phone availability and delivery notice instructions.

Delivered / signed for

Delivered

View all details for delivered

What it means	The carrier recorded final delivery, mailbox delivery, front-desk delivery, locker pickup or signature acceptance.
Current responsible party	Final-mile postal operator; after delivery, recipient and sender may need to verify location and proof.
What happens next	No normal transport event follows unless correction, return or investigation is opened.
What you should do	Check household, reception, mailbox, parcel locker, neighbors and local post office before escalating.

Failed delivery / notice left / awaiting pickup

Pickup or Exception

View all details for failed delivery or pickup

What it means	Delivery could not be completed or the parcel is available for pickup at a post office, delivery unit or pickup point.
Current responsible party	Local delivery postal operator.
What happens next	Redelivery, pickup, storage expiration or return to sender.
What you should do	Follow the notice, bring ID where required and contact the local delivery office before the retention period ends.

Return to sender / returned

Return

View all details for return to sender

What it means	The postal operator is routing the parcel back because of address, customs, refusal, non-collection, prohibited item or delivery failure.
Current responsible party	The postal operator currently moving the return leg.
What happens next	Return transit, sender delivery or sender pickup.
What you should do	Recipients should contact the seller; senders should contact China Post or the posting channel for return handling.

Services and Delivery Times

China Post service choice affects tracking depth, transit speed, customs handling and delivery partner. Published standards vary by origin, destination, route, customs, item type and current service availability.

Service Comparison

Service

Service type

China Post EMS

Express postal service

View all details for China Post EMS

Best for	Time-sensitive documents and parcels posted through EMS channels.
Coverage	Domestic China and international EMS destinations where service is available.
Tracking level	Event-based tracking with origin and destination partner visibility where exchanged.
Key size/weight condition	Depends on destination and product rules published by China Post/EMS.
Included protection/extra service	Insurance, signature or proof features depend on purchased service and destination rules.
Main limitation	Customs, remote areas and destination operator processing can still delay delivery.

China Post international parcel

Postal parcel

View all details for China Post international parcel

Best for	Cross-border parcels where postal price and broad postal reach matter more than express speed.
Coverage	International destinations through postal exchange and destination postal operators.
Tracking level	S10 tracking; destination visibility varies by country and service.
Key size/weight condition	Weight and dimension limits are destination-specific and should be checked before posting.
Included protection/extra service	Registration, insurance or compensation depends on product and posting terms.
Main limitation	Longer transit and customs uncertainty compared with EMS or commercial express.

Registered small packet

Tracked letter-post packet

View all details for registered small packet

Best for	Low-value ecommerce goods needing postal tracking but not express delivery.
Coverage	International postal destinations supporting registered packet exchange.
Tracking level	Acceptance, dispatch, destination receipt and delivery may show depending on destination post.
Key size/weight condition	Small-packet limits apply and differ from parcel-post limits.
Included protection/extra service	Registered handling may provide evidence of posting and delivery events, subject to postal rules.
Main limitation	Can have long line-haul and import gaps.

Domestic EMS and postal parcels

Mainland China domestic service

View all details for domestic China Post services

Best for	Shipments collected and delivered inside mainland China.
Coverage	China Post domestic postal and EMS network.
Tracking level	Domestic scans from acceptance to delivery, pickup or return.
Key size/weight condition	Product-specific limits and prohibited-item rules apply.
Included protection/extra service	Depends on domestic product and optional value-added services.
Main limitation	Address quality, phone availability and local delivery arrangements affect success.

Delivery Time

Service

Published delivery standard

China Post EMS

Varies by origin, destination, route, customs and destination EMS operator.

View all delivery details for China Post EMS

Business or calendar days	Official service standards should be checked for the exact route; public tracking estimates are not a universal promise.
Guarantee status	No universal money-back guarantee is stated for every China Post EMS international route on this page.
Starts counting from	Physical acceptance or posting scan, not label creation.
Main delay factors	Customs, airline capacity, security inspection, remote destination, address problems and holidays.
Official source date/validity	Check current China Post/EMS service pages before purchasing or filing time-sensitive claims.

International parcel and registered packet

Varies widely by transport mode, destination country, customs and postal partner.

View all delivery details for international parcel and registered packet

Business or calendar days	Industry tracking averages are usually expressed in calendar days; postal service standards may use business days or route-specific rules.
Guarantee status	Not a guaranteed delivery date unless a specific paid guarantee is confirmed by the official posting terms.
Starts counting from	Acceptance by China Post, not seller order creation.
Main delay factors	Export backlog, airline or surface dispatch, customs, local postal workload, incorrect declaration and remote area handoff.
Official source date/validity	Route availability and standards are changeable; confirm on China Post/EMS before shipment.

Domestic China parcels and EMS

Varies by city pair, service type, cutoff time and local delivery conditions.

View all delivery details for domestic China Post services

Business or calendar days	Domestic express and postal parcel standards depend on origin/destination and selected product.
Guarantee status	Guarantee or compensation depends on the official product terms purchased.
Starts counting from	Counter acceptance, pickup acceptance or first physical scan.
Main delay factors	Rural routes, weather, peak season, security checks, address completeness and recipient phone availability.
Official source date/validity	Use current China Post/EMS service query tools for specific domestic routes.

Destination Country Delivery Times

Destination Country / Region

Estimated Delivery Time Range

United States

EMS 7–20 days; registered/ecommerce packets 10–35 days; economy postal parcels 20–60 days.

View all destination details for United States

Primary Service Type	EMS, ePacket, registered packet, air parcel.
Average Delivery Days	Average about 14–25 days for common tracked ecommerce lanes.
Last-Mile Partner / Handoff Carrier	USPS for postal items after U.S. import handoff.
Customs & Clearance Tips	Expect scan gaps between China export and U.S. import; CBP and USPS processing are separate from China Post.

Canada

EMS 8–22 days; packets 12–40 days; economy parcels 25–65 days.

View all destination details for Canada

Primary Service Type	EMS, registered packet, air parcel.
Average Delivery Days	Average about 18–30 days.
Last-Mile Partner / Handoff Carrier	Canada Post.
Customs & Clearance Tips	Import assessment and remote-area delivery can extend the last mile.

Mexico

EMS 10–28 days; packets 18–50 days; economy parcels 30–75 days.

View all destination details for Mexico

Primary Service Type	EMS, registered packet, air parcel.
Average Delivery Days	Average about 25–40 days.
Last-Mile Partner / Handoff Carrier	Correos de México or EMS Mexico channels where applicable.
Customs & Clearance Tips	Customs review and local routing can create long destination-country gaps.

United Kingdom

EMS 7–18 days; packets 10–30 days; economy parcels 20–55 days.

View all destination details for United Kingdom

Primary Service Type	EMS, registered packet, ecommerce packet.
Average Delivery Days	Average about 12–24 days.
Last-Mile Partner / Handoff Carrier	Royal Mail or Parcelforce Worldwide depending on product.
Customs & Clearance Tips	VAT/import charges and recipient payment notices can delay final delivery.

Germany

EMS 8–20 days; packets 12–35 days; economy parcels 22–60 days.

View all destination details for Germany

Primary Service Type	EMS, registered packet, air parcel.
Average Delivery Days	Average about 16–28 days.
Last-Mile Partner / Handoff Carrier	Deutsche Post / DHL Paket for postal parcels depending on service.
Customs & Clearance Tips	Accurate item value and VAT/IOSS data reduce customs contact delays.

France

EMS 8–20 days; packets 12–35 days; economy parcels 22–60 days.

View all destination details for France

Primary Service Type	EMS, registered packet, postal parcel.
Average Delivery Days	Average about 15–27 days.
Last-Mile Partner / Handoff Carrier	La Poste / Colissimo or Chronopost for EMS-type channels.
Customs & Clearance Tips	EU VAT and electronic customs data quality strongly affect clearance.

Spain

EMS 9–22 days; packets 14–40 days; economy parcels 25–65 days.

View all destination details for Spain

Primary Service Type	EMS, registered packet, air parcel.
Average Delivery Days	Average about 18–32 days.
Last-Mile Partner / Handoff Carrier	Correos.
Customs & Clearance Tips	Canary Islands, Ceuta and Melilla may have separate customs handling.

Italy

EMS 9–24 days; packets 15–45 days; economy parcels 25–70 days.

View all destination details for Italy

Primary Service Type	EMS, registered packet, postal parcel.
Average Delivery Days	Average about 20–35 days.
Last-Mile Partner / Handoff Carrier	Poste Italiane / SDA depending on service.
Customs & Clearance Tips	Import VAT, recipient contact and local sorting can cause destination delays.

Netherlands

EMS 8–20 days; packets 12–32 days; economy parcels 22–55 days.

View all destination details for Netherlands

Primary Service Type	EMS, registered packet, ecommerce packet.
Average Delivery Days	Average about 14–25 days.
Last-Mile Partner / Handoff Carrier	PostNL.
Customs & Clearance Tips	EU VAT/IOSS data reduces requests for recipient payment or documentation.

Poland

EMS 9–22 days; packets 14–40 days; economy parcels 25–65 days.

View all destination details for Poland

Primary Service Type	EMS, registered packet, postal parcel.
Average Delivery Days	Average about 18–33 days.
Last-Mile Partner / Handoff Carrier	Poczta Polska.
Customs & Clearance Tips	Destination scanning can resume only after customs and postal intake.

Sweden

EMS 8–22 days; packets 14–38 days; economy parcels 25–65 days.

View all destination details for Sweden

Primary Service Type	EMS, registered packet, air parcel.
Average Delivery Days	Average about 18–30 days.
Last-Mile Partner / Handoff Carrier	PostNord.
Customs & Clearance Tips	Recipient VAT or handling-fee payment can pause delivery.

Belgium

EMS 8–22 days; packets 13–36 days; economy parcels 22–60 days.

View all destination details for Belgium

Primary Service Type	EMS, registered packet, air parcel.
Average Delivery Days	Average about 16–29 days.
Last-Mile Partner / Handoff Carrier	bpost.
Customs & Clearance Tips	EU customs and VAT data accuracy is important for smooth release.

Austria

EMS 8–22 days; packets 14–38 days; economy parcels 25–65 days.

View all destination details for Austria

Primary Service Type	EMS, registered packet, postal parcel.
Average Delivery Days	Average about 18–31 days.
Last-Mile Partner / Handoff Carrier	Österreichische Post.
Customs & Clearance Tips	Recipient notices for import charges should be answered quickly.

Switzerland

EMS 8–22 days; packets 13–38 days; economy parcels 25–65 days.

View all destination details for Switzerland

Primary Service Type	EMS, registered packet, postal parcel.
Average Delivery Days	Average about 17–30 days.
Last-Mile Partner / Handoff Carrier	Swiss Post.
Customs & Clearance Tips	Switzerland is outside the EU VAT area; duties and tax handling differ from EU countries.

Japan

EMS 5–15 days; packets 8–25 days; economy parcels 15–45 days.

View all destination details for Japan

Primary Service Type	EMS, registered packet, air parcel.
Average Delivery Days	Average about 9–18 days.
Last-Mile Partner / Handoff Carrier	Japan Post.
Customs & Clearance Tips	Fast lanes can still pause for customs or address translation issues.

South Korea

EMS 5–15 days; packets 8–25 days; economy parcels 15–45 days.

View all destination details for South Korea

Primary Service Type	EMS, registered packet, postal parcel.
Average Delivery Days	Average about 9–18 days.
Last-Mile Partner / Handoff Carrier	Korea Post.
Customs & Clearance Tips	Personal customs code and recipient phone accuracy may be important for ecommerce imports.

Australia

EMS 8–22 days; packets 12–35 days; economy parcels 25–65 days.

View all destination details for Australia

Primary Service Type	EMS, registered packet, air parcel.
Average Delivery Days	Average about 15–28 days.
Last-Mile Partner / Handoff Carrier	Australia Post.
Customs & Clearance Tips	Remote area routing and biosecurity inspection can extend transit.

New Zealand

EMS 8–24 days; packets 14–40 days; economy parcels 25–70 days.

View all destination details for New Zealand

Primary Service Type	EMS, registered packet, postal parcel.
Average Delivery Days	Average about 17–32 days.
Last-Mile Partner / Handoff Carrier	NZ Post.
Customs & Clearance Tips	Biosecurity and rural delivery can create additional time after arrival.

Singapore

EMS 5–14 days; packets 8–25 days; economy parcels 15–40 days.

View all destination details for Singapore

Primary Service Type	EMS, registered packet, ecommerce packet.
Average Delivery Days	Average about 9–18 days.
Last-Mile Partner / Handoff Carrier	Singapore Post.
Customs & Clearance Tips	Compact geography helps last mile, but customs and GST checks still apply.

Malaysia

EMS 6–18 days; packets 10–32 days; economy parcels 18–55 days.

View all destination details for Malaysia

Primary Service Type	EMS, registered packet, air parcel.
Average Delivery Days	Average about 13–25 days.
Last-Mile Partner / Handoff Carrier	Pos Malaysia.
Customs & Clearance Tips	Recipient phone and address detail help avoid delivery-office holds.

Thailand

EMS 6–18 days; packets 10–32 days; economy parcels 18–55 days.

View all destination details for Thailand

Primary Service Type	EMS, registered packet, postal parcel.
Average Delivery Days	Average about 13–26 days.
Last-Mile Partner / Handoff Carrier	Thailand Post.
Customs & Clearance Tips	Customs inspection and duty notices can delay delivery after destination arrival.

India

EMS 8–25 days; packets 15–45 days; economy parcels 25–70 days.

View all destination details for India

Primary Service Type	EMS, registered packet, air parcel.
Average Delivery Days	Average about 20–36 days.
Last-Mile Partner / Handoff Carrier	India Post.
Customs & Clearance Tips	KYC, valuation or duty processing can cause import holds for ecommerce goods.

Philippines

EMS 7–22 days; packets 14–40 days; economy parcels 25–65 days.

View all destination details for Philippines

Primary Service Type	EMS, registered packet, postal parcel.
Average Delivery Days	Average about 18–34 days.
Last-Mile Partner / Handoff Carrier	PHLPost.
Customs & Clearance Tips	Local post-office pickup and customs-payment notices are common for some items.

Indonesia

EMS 8–24 days; packets 15–45 days; economy parcels 25–70 days.

View all destination details for Indonesia

Primary Service Type	EMS, registered packet, air parcel.
Average Delivery Days	Average about 20–38 days.
Last-Mile Partner / Handoff Carrier	Pos Indonesia.
Customs & Clearance Tips	Tax assessment, island routing and local delivery capacity influence final timing.

Brazil

EMS 12–35 days; packets 25–70 days; economy parcels 35–90 days.

View all destination details for Brazil

Primary Service Type	EMS, registered packet, air parcel.
Average Delivery Days	Average about 35–55 days.
Last-Mile Partner / Handoff Carrier	Correios.
Customs & Clearance Tips	CPF/tax processing and recipient payment steps are major delay causes.

Chile

EMS 10–30 days; packets 20–55 days; economy parcels 30–80 days.

View all destination details for Chile

Primary Service Type	EMS, registered packet, postal parcel.
Average Delivery Days	Average about 28–45 days.
Last-Mile Partner / Handoff Carrier	CorreosChile.
Customs & Clearance Tips	Import review and regional distribution outside Santiago can extend transit.

United Arab Emirates

EMS 7–20 days; packets 12–35 days; economy parcels 22–60 days.

View all destination details for United Arab Emirates

Primary Service Type	EMS, registered packet, air parcel.
Average Delivery Days	Average about 14–26 days.
Last-Mile Partner / Handoff Carrier	Emirates Post or EMS channels.
Customs & Clearance Tips	Address, phone and import-value accuracy are important for delivery contact.

Saudi Arabia

EMS 8–24 days; packets 14–40 days; economy parcels 25–70 days.

View all destination details for Saudi Arabia

Primary Service Type	EMS, registered packet, postal parcel.
Average Delivery Days	Average about 18–33 days.
Last-Mile Partner / Handoff Carrier	Saudi Post / SPL.
Customs & Clearance Tips	Restricted goods and incomplete recipient details can trigger clearance delays.

South Africa

EMS 12–35 days; packets 25–70 days; economy parcels 35–90 days.

View all destination details for South Africa

Primary Service Type	EMS, registered packet, air parcel.
Average Delivery Days	Average about 35–60 days.
Last-Mile Partner / Handoff Carrier	South African Post Office or EMS channels where operating.
Customs & Clearance Tips	Destination-country postal capacity and customs processing may create long gaps.

The country ranges above are planning estimates based on common postal tracking behavior and historical lane performance, not official guaranteed commitments. Actual delivery may move faster or slower because of customs, airline capacity, holidays, destination-post workload and missing recipient information.

Common Tracking Problems and Solutions

Most China Post tracking problems are caused by pre-shipment labels, carrier handoff gaps, customs processing, destination-post visibility limits or address and delivery-access issues.

Problem & Solution

Problem/status shown

Likely cause

Invalid number

The number is mistyped, not activated, not a postal tracking number or belongs to another carrier.

View solution for invalid number

Check first	Remove spaces and hyphens; compare with receipt or seller page.
Immediate action	Try official China Post tracking and 17TRACK auto-detection.
When to escalate	If the seller cannot provide a carrier-issued number after shipment confirmation.
Who to contact	Seller or posting party first; China Post if you are the sender with a receipt.

No tracking updates after label creation

Electronic information was created but physical handoff to China Post has not occurred or has not scanned.

View solution for no updates after label creation

Check first	Look for an acceptance, posting or collection scan.
Immediate action	Ask the seller or warehouse whether the parcel was handed to China Post.
When to escalate	When seller handling time has passed and no acceptance scan exists.
Who to contact	Seller or marketplace; China Post may not have the parcel yet.

Long time “in transit”

International line-haul, customs, flight capacity or destination-post intake gap.

View solution for long in-transit status

Check first	Identify the last country and facility in the latest event.
Immediate action	Track on the destination postal website once arrival is shown.
When to escalate	When the route exceeds the seller’s protection window or official inquiry window.
Who to contact	Sender for postal inquiry; destination post for local arrival or delivery issues.

Stuck in customs

Import review, tax assessment, missing documents, restricted goods or inspection.

View solution for customs hold

Check first	Look for official notices from customs or the destination postal operator.
Immediate action	Pay duties or provide documents only through official channels.
When to escalate	If customs requests cannot be completed or the sender must correct declaration data.
Who to contact	Destination postal operator, customs authority or sender depending on request.

Delivery failed or address problem

Recipient absent, access issue, incomplete address, wrong phone or local delivery restriction.

View solution for delivery failure

Check first	Delivery notice, SMS, local post-office location and address spelling.
Immediate action	Contact the local delivery post or follow pickup/redelivery instructions.
When to escalate	Before the local retention period ends or return routing begins.
Who to contact	Destination delivery carrier for local delivery; sender if address correction needs shipper authorization.

Delivered but not received

Mailbox, front desk, neighbor, parcel locker, family member, wrong scan or misdelivery.

View solution for delivered but not received

Check first	Mailbox, reception, locker, safe place, household members, neighbors and delivery photo or signature if available.
Immediate action	Contact the final-mile postal operator quickly with the tracking number and delivery time.
When to escalate	If the local carrier cannot locate the package or the seller requires proof for refund/reshipment.
Who to contact	Destination post first; seller or marketplace for commercial refund or replacement.

Lost or damaged package

Transport loss, contents damage, missing contents or packaging failure.

View solution for lost or damaged package

Check first	Service type, insurance/declared value, photos, invoice, packaging and latest scan.
Immediate action	Keep packaging and ask the sender to start a postal inquiry or claim where required.
When to escalate	After the official inquiry/claim window for the purchased product is met.
Who to contact	Sender, posting China Post office, EMS customer service or marketplace depending on who paid for shipping.

Return to sender

Non-collection, refusal, customs failure, prohibited item, unpaid duties or undeliverable address.

View solution for return to sender

Check first	Reason shown in destination carrier events and any notices issued before return.
Immediate action	Recipient should contact the seller; sender should check return receipt and reship options.
When to escalate	Once return routing starts, reversal is often limited or unavailable.
Who to contact	Sender or seller for refund/reshipment; local post if still held and not yet returned.

International Shipping, Customs and Carrier Handoffs

For international parcels, China Post normally handles origin acceptance, China-side processing and export dispatch. The destination postal operator normally handles import presentation, local delivery and delivery exceptions after handoff.

International Flow

Stage

Physical custodian/responsible entity

Electronic pre-advice

Seller, warehouse or posting system

View all details for electronic pre-advice

Typical tracking event	Electronic information received.
What is happening	Shipment data exists before physical handoff.
Can the tracking number change?	Usually no for S10, but the seller may later provide the real postal number.
Normal visibility gap	Until acceptance scan.
What the customer should do	Wait for posting confirmation or ask seller for proof of handoff.

Origin acceptance

China Post

View all details for origin acceptance

Typical tracking event	Accepted, collected or posting.
What is happening	The item has entered China Post’s postal network.
Can the tracking number change?	S10 number normally remains the main postal identifier.
Normal visibility gap	Short domestic processing gap before sorting/export.
What the customer should do	Monitor; sender should correct address or declaration problems early if detected.

Export processing and customs/security

China Post and China customs/security channels

View all details for export processing

Typical tracking event	Export customs, outward exchange office, security inspection or dispatched.
What is happening	Mail is sorted, screened and prepared for international transport.
Can the tracking number change?	Usually no for postal S10; internal transport references may exist.
Normal visibility gap	Several days or longer in peak periods.
What the customer should do	Do not treat export processing as destination arrival; check restricted goods if returned.

Line-haul transport

Airline, surface transport or postal transport partner

View all details for line-haul transport

Typical tracking event	Airline departure, handed over to carrier or no scan until arrival.
What is happening	The parcel is between postal networks.
Can the tracking number change?	Postal number usually remains; commercial partners may add internal references.
Normal visibility gap	Common and sometimes the longest gap.
What the customer should do	Wait for destination arrival; track with 17TRACK for partner detection.

Destination exchange and import customs

Destination postal operator and customs authority

View all details for destination exchange and customs

Typical tracking event	Arrival at destination, presented to customs, customs clearance or released.
What is happening	The destination post receives or presents the item for import control.
Can the tracking number change?	The S10 number often continues, but some countries add a domestic reference.
Normal visibility gap	Until customs release and postal intake.
What the customer should do	Respond to official tax or documentation requests; track on the destination postal site.

Last mile and delivery

Destination postal operator or local EMS partner

View all details for last mile and delivery

Typical tracking event	Out for delivery, attempted delivery, awaiting pickup, delivered or return.
What is happening	The local postal operator is delivering or holding the parcel.
Can the tracking number change?	Local notifications may show a local reference, but S10 may still work.
Normal visibility gap	Local delivery gaps depend on the destination postal network.
What the customer should do	Contact the local delivery carrier for delivery instructions, pickup and misdelivery checks.

Delivery Management and Post-shipment Options

Delivery changes depend on who currently holds the parcel. China Post can only act on items inside its own network or through official postal inquiry channels; destination-country redelivery, pickup and local address actions normally belong to the destination postal operator.

Delivery Management

Option

Who can request

Domestic China delivery inquiry

Sender or recipient with tracking number and address details.

View all details for domestic China delivery inquiry

Eligibility	Item is in China Post domestic delivery network.
Deadline/available stage	Before final delivery, return or disposal according to postal rules.
Fee	Not confirmed universally; depends on service and action.
Guaranteed?	No; operational feasibility and postal rules apply.
Official action link	China Post/EMS tracking and inquiry portal

Pickup after failed delivery

Recipient or authorized person under local postal rules.

View all details for pickup after failed delivery

Eligibility	Tracking or notice shows held for pickup or delivery attempt.
Deadline/available stage	Before the destination operator’s retention period expires.
Fee	Usually governed by local postal rules; storage or customs charges may apply in some countries.
Guaranteed?	No; ID, authorization and retention rules apply.
Official action link	Use the destination postal operator’s official website or notice instructions.

Redelivery or delivery instruction

Recipient where the local post offers it.

View all details for redelivery or delivery instruction

Eligibility	Depends on destination post, service type and delivery stage.
Deadline/available stage	After local delivery attempt and before return, or before out-for-delivery where supported.
Fee	Destination-post rules apply.
Guaranteed?	No; not all international postal items support redelivery changes.
Official action link	Use the destination postal operator’s tracking page.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, missing-item search, postal compensation claim, insurance claim and ecommerce refund are different processes. The sender or the party that paid for postage usually has the strongest authority to open a formal postal inquiry with China Post.

Claims and Refunds

Process

Use when

Tracking inquiry

The parcel is delayed, the latest scan is unclear, or a handoff scan is missing.

View all details for tracking inquiry

Who files	Sender, recipient or seller depending on postal office and service rules.
Earliest/latest filing time	Not universal; follow official China Post/EMS or destination-post rules for the purchased service.
Required evidence	Tracking number, posting date, recipient address, service type and latest scan.
Possible outcome	Status clarification, investigation, delivery instruction or advice to wait.
Official link	China Post/EMS tracking portal

Loss, damage or missing contents claim

The item is confirmed lost, delivered damaged, or contents are missing.

View all details for loss, damage or missing contents claim

Who files	Usually the sender or postage payer through the posting channel; recipients should coordinate with the seller.
Earliest/latest filing time	Depends on service, insurance and international postal claim rules; verify with official China Post/EMS service terms.
Required evidence	Original receipt, tracking number, invoice/value proof, photos, packaging, damage report and recipient statement.
Possible outcome	Compensation under postal terms, denial, request for more evidence or seller refund/reshipment outside postal claim.
Official link	Use the posting post office, EMS service channel or official customer service.

Marketplace refund or reshipment

The buyer purchased from a seller and needs commercial resolution.

View all details for marketplace refund or reshipment

Who files	Buyer through the marketplace or seller support channel.
Earliest/latest filing time	Marketplace protection windows apply, not China Post claim deadlines.
Required evidence	Order number, tracking events, seller messages, photos and delivery-location checks.
Possible outcome	Refund, partial refund, replacement, dispute denial or seller investigation.
Official link	Use the marketplace order-dispute page, not 17TRACK.

17TRACK cannot approve postal compensation, seller refunds or insurance payments.

Shipping Restrictions and Special Handling

China Post shipments are subject to postal, aviation, customs and destination-country restrictions. A restricted or undeclared item can be delayed, returned, seized or destroyed, and tracking may show security inspection, customs hold or return events.

Shipping Restrictions

Customer Service

Contact the party that can act on the parcel’s current stage: seller for unaccepted items and refunds, China Post for China-side postal handling, destination postal operator for local delivery after import, and customs for official duty or document requests.

Customer Service

Channel

Verified contact/link

Official tracking portal

https://www.ems.com.cn/qps/yjcx/

View all details for official tracking portal

Best for	Checking official China Post/EMS tracking events.
Region/language	Mainland China official portal; Chinese interface is primary.
Hours and time zone	Website availability may vary; no phone-hour promise is made here.
Information to prepare	Tracking number, sender name, recipient address and posting date.
Important limitation	Tracking page cannot itself refund, intercept customs or change destination-country delivery rules.

China Post customer service hotline

11185 within mainland China

View all details for China Post hotline

Best for	General China Post postal service questions and domestic postal inquiries.
Region/language	Mainland China; Chinese service is expected.
Hours and time zone	Current hours should be confirmed through the official phone menu or website.
Information to prepare	Tracking number, sender/recipient details, issue description and latest scan.
Important limitation	International recipients outside China may need the destination postal operator for local delivery issues.

EMS customer service hotline

11183 within mainland China

View all details for EMS hotline

Best for	EMS express tracking, pickup, domestic EMS and EMS service questions.
Region/language	Mainland China; Chinese service is expected.
Hours and time zone	Current hours should be confirmed through the official phone menu or website.
Information to prepare	EMS number, sender receipt, destination address and issue timeline.
Important limitation	Destination-country EMS delivery is handled by the local EMS-designated operator after handoff.

Destination postal operator

Use the official local postal tracking site after destination arrival.

View all details for destination postal operator

Best for	Redelivery, pickup, delivered-not-received, import charges and local address issues.
Region/language	Destination country and local language.
Hours and time zone	Depends on destination carrier.
Information to prepare	China Post S10 number, local notice, ID, address and phone.
Important limitation	China Post cannot control the last-mile postal operator once responsibility has transferred.

Ecommerce and Business Tracking

Ecommerce merchants should separate consumer tracking, carrier-origin data and multi-carrier visibility. China Post official tools are useful for postal events, while 17TRACK is useful when a shipment may involve China Post, a consolidation partner and a destination postal operator.

Developer/API Comparison

Option

Provider

Official consumer tracking

China Post / EMS

View all details for official consumer tracking

Carrier coverage	China Post and EMS items; destination partner events may appear where exchanged.
Primary use	Manual tracking and customer-service verification.
Authentication	Public tracking page; API authentication not applicable to manual tracking.
Tracking/batch/webhook capability	Manual query; public batch/webhook capability not confirmed here.
Current developer documentation	Current public official China Post tracking API documentation is not confirmed in this page.
Migration/deprecation note	Do not build against unofficial or old endpoints without current official confirmation.

17TRACK Tracking API

17TRACK

View all details for 17TRACK Tracking API

Carrier coverage	Multi-carrier coverage including China Post and handoff carriers where supported.
Primary use	Bulk tracking, carrier detection, status normalization and business shipment monitoring.
Authentication	17token header with an API key.
Tracking/batch/webhook capability	Register tracking numbers and consume tracking data according to 17TRACK API documentation.
Current developer documentation	https://api.17track.net/en/doc
Migration/deprecation note	Use the current v2.4 documentation and your assigned carrier code if required.

FAQ

1. How do I track my China Post package?

Enter the tracking number on the official China Post/EMS tracking page or use 17TRACK to view available China Post and partner-carrier events.

2. Where can I find my China Post tracking number?

You can find it on the post office receipt, EMS waybill, marketplace order page, seller shipping email or parcel label.

3. What does a China Post tracking number look like?

International China Post numbers often use UPU S10 format, such as CP ### ### ### CN, EA ### ### ### CN, RA ### ### ### CN or LX ### ### ### CN, while domestic labels may be numeric and product-specific.

4. Why is my China Post tracking number not found?

The number may be an order ID, may be mistyped, may not be activated, or the seller may not have handed the parcel to China Post yet.

5. When will the first China Post tracking update appear?

The first meaningful update normally appears after physical acceptance or posting, not when the seller creates electronic shipment information.

6. Why has my China Post package stopped updating?

A long scan gap is common during export processing, international transport, customs or destination-post intake; check the last event location before deciding who to contact.

7. How long does China Post international delivery take?

Delivery time varies by service and destination; EMS is usually faster than registered packets, while economy postal parcels can take several weeks, especially with customs or surface transport.

8. What should I do if China Post delivery failed?

Follow the delivery notice, contact the local delivery post, verify the address and arrange pickup or redelivery before the item is returned.

9. What should I do if China Post tracking says delivered but I did not receive it?

Check your mailbox, reception, household members, neighbors and parcel locker first, then contact the final-mile postal operator and the seller with the delivery scan details.

10. How do I contact China Post about a lost or damaged package?

Use China Post or EMS official customer service if you are the sender or have the posting receipt; buyers should also contact the seller or marketplace because the sender often must file the postal claim.

11. Does China Post deliver my package outside China?

China Post usually does not perform the overseas last mile itself; the destination postal operator, such as USPS, Royal Mail or Canada Post, normally completes local delivery after handoff.

12. Why does my China Post number end in CN?

CN is the origin country code in an international postal S10 identifier and usually indicates that the postal number was issued for a China-origin shipment.

13. Can a China Post service be identified from the prefix alone?

Only partly; E, C, R and L families suggest broad postal categories, but exact service, route and tracking depth must be confirmed by the official tracking result or posting receipt.

14. What is the difference between China Post accepted and electronic information received?

Electronic information means shipment data exists, while accepted means China Post has physically received the item into its network.

15. What happens at a China Post export exchange office?

The item is sorted, screened and prepared for dispatch to an airline, surface route or international postal exchange; this does not mean it has cleared destination customs.

16. How does China Post handle an international postal handoff?

China Post exchanges the item and tracking data with the destination postal operator; the same S10 number may continue even though physical responsibility has moved to the destination post.

17. Can businesses track China Post shipments through an API?

Businesses can use 17TRACK’s multi-carrier API for China Post tracking; a current public official China Post tracking API endpoint is not confirmed here, so businesses should not rely on unofficial endpoints.

18. Can 17TRACK solve China Post customs or delivery problems?

No. 17TRACK can help identify the current status and responsible carrier, but customs, address correction, redelivery, claims and refunds must be handled by the official carrier, customs authority, seller or marketplace.

Tracking API

// 1. China Post official tracking API
// Current public official China Post tracking API not confirmed.
// Use the official China Post/EMS tracking page for manual checks:
// https://www.ems.com.cn/qps/yjcx/

// 2. 17TRACK API
// Register a China Post tracking number with 17TRACK.
// Replace YourKey with your 17TRACK API key.
// Replace TRACKING_NUMBER with the customer tracking number.
// CARRIER_CODE is left as a placeholder because the current 17TRACK carrier code
// should be confirmed in your 17TRACK account or current carrier list.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]