Compass Tracking

Please enter the Compass tracking number to check the latest shipping status.

TRACK

About Compass

Compass is a US-based global freight forwarder, NVOCC, licensed customs broker, transportation broker and logistics provider. Compass arranges air freight, ocean freight, cross-border ground freight, customs brokerage, domestic ground freight, white glove services, aviation logistics, warehousing and distribution. Compass supports shipments across the USA and abroad, but the actual physical carrier may be an airline, ocean line, truckload carrier, warehouse operator or destination partner.

Field	Confirmed information
Official name	Compass Logistics
Official website	https://compass-logistics.com/
Carrier type	Freight forwarder, NVOCC, licensed customs broker and transportation broker.
Primary region	United States, Canada, Latin America and international origin/destination markets.
Tracking product	CompassTrak, a web-based transportation management system described by Compass as providing shipment visibility.
Founded	Compass states that its company began in 2006.
Headquarters	Atlanta, Georgia is identified on the company page through its description of the Atlanta-based company.

Carrier Entity Relationships

Entity	Relationship to Compass
Compass Logistics	Compass Logistics is the freight-forwarding and logistics entity arranging transportation and related services.
Air freight and ocean freight	Compass arranges international air and ocean transportation and may coordinate door-to-door movement.
CompassTrak	CompassTrak is Compass's web-based transportation management and shipment-visibility product.
Airlines, ocean lines and truckload carriers	Compass works with transportation providers and states that ground freight uses multiple carrier types and partners.
Customs authorities and destination providers	Customs authorities and local delivery providers handle their own regulatory or physical-delivery stages; Compass coordinates the logistics process.
17TRACK	17TRACK is an independent tracking platform and is not the operator of Compass transportation services.

Quick Answer

Use the shipment or reference identifier supplied by the Compass account team, booking confirmation, freight document or shipper. Enter it in CompassTrak when the shipment is supported there, or enter the identifier in 17TRACK for independent multi-carrier event matching. An order number is not automatically a tracking number. If no event appears, check the identifier, confirm that the shipment has been booked or physically accepted, and ask the shipper or Compass for the underlying carrier document number.

Pro Tip: Compass arranges transportation; it does not necessarily perform every pickup, line-haul movement or final delivery itself. 17TRACK cannot change an address, approve a claim, issue a refund or move freight.

How to Track Compass Packages

Tracking path	Recommended action
CompassTrak	Use the CompassTrak access supplied by the shipper or Compass account team and search using the shipment identifier provided in the booking or freight documents.
17TRACK	Paste the carrier or partner tracking number into 17TRACK. Automatic carrier recognition may help, but the result depends on available partner events.
Manual escalation	If the shipment is freight rather than a parcel, ask the shipper for the booking, bill of lading, house air waybill, container or destination delivery reference.

The tracking number may appear on a booking confirmation, freight receipt, bill of lading, air waybill, delivery order or shipper email. An order number, purchase-order number, quote number and customer reference can identify a transaction without being queryable as a transport event number. A newly created booking may not show a movement until a provider accepts or scans the shipment.

Tracking Number Formats and Examples

Compass's official pages describe visibility through CompassTrak but do not publish one universal public parcel-number pattern. Compass shipments can therefore contain identifiers issued by Compass, an airline, an ocean line, a truckload carrier, a warehouse, customs process or final-mile provider.

Tracking Number Format

Identifier family

Normalized pattern

Compass or account shipment reference

Account-specific alphanumeric reference; use the exact value supplied by Compass.

View all details for Compass shipment references

Issued by	Compass or the booking/account system.
Typical use	Freight booking, account visibility or shipment management.
Where seen	CompassTrak, booking confirmation or customer correspondence.
Caveat	A reference can locate a shipment in Compass systems without being a carrier-issued parcel number.

Air waybill or house air waybill

Airline or forwarder identifier; structure depends on the issuing party.

View all details for Compass air-freight identifiers

Issued by	An airline or freight-forwarding party.
Typical use	Air import, export, charter, hand-carry or door-to-door freight.
Tracking scope	Airline, forwarder and handling milestones where exposed.
Caveat	Compass may arrange the movement without issuing the airline's own identifier.

Ocean bill of lading or container reference

Carrier, booking or container identifier; use the document-specific value.

View all details for Compass ocean-freight identifiers

Issued by	An ocean carrier, NVOCC or forwarder.
Typical use	FCL, LCL, project cargo, reefer or out-of-gauge freight.
Tracking scope	Booking, vessel, port, container and delivery milestones where supported.
Caveat	A purchase order or commercial invoice is not necessarily an ocean tracking identifier.

Truckload, LTL or delivery reference

Carrier-specific reference for domestic or cross-border ground movement.

View all details for Compass ground-freight identifiers

Issued by	The selected truckload, LTL or delivery provider.
Typical use	FTL, LTL, expedited, specialized equipment and white glove delivery.
Who sees it	The shipper, Compass account team, carrier and delivery recipient when shared.
Caveat	Compass states that it works with multiple carriers, so a carrier identifier may change between stages.

Tracking Statuses and Meanings

Status

Lifecycle meaning

Booking or label created

Shipment data exists, but physical acceptance is not established by this event alone.

View actions for booking or label created

Responsible party	Usually the shipper, booking system or originating provider.
Next event	Pickup, terminal receipt, warehouse receipt or carrier acceptance.
Customer action	Ask the shipper whether freight has been tendered and request the physical carrier reference.

In transit

The shipment is moving between origin, processing, line-haul or destination facilities.

View actions for Compass in-transit events

Responsible party	The provider currently holding or transporting the shipment.
Next event	Arrival, departure, handoff, customs processing or delivery appointment.
Customer action	Check the latest facility and contact Compass for freight-specific interpretation.

Customs or document review

Documents, permits, duties or regulatory checks may be under review; arrival at customs is not release.

Out for delivery or appointment

A destination delivery provider is preparing a delivery attempt or scheduled appointment.

Delivered or signed

The reporting provider recorded completion; request delivery proof if the freight is missing.

Exception, held or returned

An address, access, damage, documentation, capacity or delivery issue needs resolution by the responsible party.

Services and Delivery Times

Service Comparison

Service	Best suited for
Air Freight	Urgent, international, import, export and door-to-door cargo.
Ocean Freight	Cost-sensitive FCL, LCL, reefer, project and out-of-gauge cargo.
Cross-Border	Ground freight between the United States, Canada and Latin American markets.
Ground Freight	FTL, LTL, expedited and specialized domestic transportation.
White Glove Services	Inside delivery, lift-gate, residential, storefront, returns and special handling.
Customs Brokerage	Import and export compliance and clearance coordination.

Delivery Time

Service	Published timing position
Air Freight	Compass describes expedited delivery and next-available-flight options; a universal number of days is not stated.
Ocean Freight	Transit depends on sailing schedule, origin, destination, port and cargo; a universal number of days is not stated.
Ground and cross-border	Timing depends on lane, carrier, border and service selection; a universal number of days is not stated.
White glove	Time-specific, weekend and holiday delivery are listed as service options, subject to shipment arrangements.

Destination Country Delivery Times

Destination country or region	Planning guidance
Canada	Compass identifies Canada as a cross-border market; request a route-specific quote and border plan.
Latin America	Compass identifies Latin American markets; request service-specific timing and customs requirements.
Other international destinations	Compass states that it serves the USA and abroad; timing must be confirmed for the origin, destination, mode and shipment.

Compass's reviewed service pages do not publish country-by-country average delivery days. Avoid treating an estimate supplied for one route as a guarantee for another. Customs, documentation, port or airport handling, carrier handoffs, capacity, weather, weekends, holidays and address requirements can alter the delivery window.

Common Tracking Problems and Solutions

Problem or status	First action
Invalid number	Remove accidental spaces, confirm the identifier type and request the carrier-issued reference from the shipper.
No event	Confirm booking or physical tender; a reference created before acceptance may have no movement.
No update for several days	Check the last facility, mode and handoff; ask Compass or the shipper whether a partner reference exists.
Customs hold	Ask the importer or customs broker which document, permit, duty or classification issue must be resolved.
Delivery exception	Confirm address, access hours, appointment requirements and consignee availability with the delivery provider.
Delivered but missing	Check receiving staff, dock, household, neighbors and proof of delivery, then contact the shipper and Compass promptly.
Damage or loss	Photograph the packaging and goods, preserve all materials and ask the shipper which carrier investigation or claim process applies.

International Shipping, Customs and Carrier Handoffs

Stage	What it means
Origin pickup and receipt	A trucker, warehouse, airline, ocean line or other provider receives the cargo arranged through Compass.
Export processing	Documents, booking, security and export requirements are prepared for the selected mode.
Line-haul	The cargo moves by air, ocean or ground through the booked network.
Import customs	The destination authority reviews declarations, permits, duties and admissibility; arrival does not equal release.
Destination handoff	A destination carrier, warehouse or delivery provider may receive custody for final delivery.
Final delivery	The appointed provider delivers, obtains a signature or records an exception.

Compass states that it provides customs brokerage and cross-border services, but the official pages do not name a universal destination carrier for every route. The tracking number may remain the same, be supplemented by a partner reference or be replaced by a delivery provider's identifier. Ask for the handoff reference when the last event is at an airport, seaport, warehouse or customs facility.

Delivery Management and Post-shipment Options

Option	Confirmed scope
Time-specific delivery	Listed under Compass white glove services; arrange before dispatch or delivery scheduling.
Residential and storefront delivery	Listed as white glove service options and subject to shipment eligibility.
Returns service	Listed as a white glove sub-service; request availability for the shipment.
Proof of delivery	Request delivery evidence from Compass or the performing delivery carrier when available.

Lost, Damaged, Claims, Insurance and Refunds

Process	Use when
Tracking inquiry	The shipment needs a location or event explanation.
Carrier investigation	The performing carrier must investigate loss, damage, shortage or delivery discrepancy.
Insurance or cargo claim	A covered loss or damage requires evidence, value documentation and policy review.
Seller refund	A merchant separately decides a customer refund under the sale terms.

The official pages reviewed do not publish a universal Compass claim deadline, coverage limit or refund policy. Preserve packaging, photographs, invoices, commercial documents, delivery records and correspondence. The shipper or contracting party should ask Compass which carrier terms and filing route apply. 17TRACK cannot approve a claim or refund.

Shipping Restrictions and Special Handling

Category	Operational consideration
Dangerous goods	Compass lists dangerous-goods handling for aviation and cross-border services; classification, packaging and documents must be reviewed before booking.
Aircraft parts and OOG cargo	Aviation services include aircraft parts, equipment, engine transportation and out-of-gauge cargo with specialized handling.
Refrigerated or sensitive cargo	Ground freight includes refrigerated equipment and ocean services include reefer services; confirm temperature and handling requirements.
Customs-controlled goods	Permits, declarations, duties and admissibility can affect release and delivery.

Commodity restrictions depend on the mode, origin, destination, carrier and law. Obtain a current written review from Compass before tendering batteries, liquids, perishables, chemicals, firearms, valuables or other regulated goods.

Customer Service

Channel	Best use
Contact page	Compass contact page for quotes, shipment questions and service coordination.
CompassTrak	Shipment visibility for customers with system access.
Account team	Escalation for booking, customs, delivery, documents, damage or carrier handoff questions.
Quote request	New transport, cross-border, air, ocean, ground, aviation or white glove requirements.

Before contacting Compass, prepare the shipment identifier, booking date, origin and destination, service or mode, consignee details, latest event, commodity description and the requested outcome. The Compass home page states that the company is available around the clock for other types of concerns and describes quote responses within 24 hours or less.

Ecommerce and Business Tracking

CompassTrak is the confirmed Compass visibility product. Businesses should distinguish it from a carrier's own tracking system and from 17TRACK's multi-carrier platform. For batch monitoring, standardized events, exception alerts or API integration, confirm the active product, identifier type, permissions and documentation with Compass or the selected transportation provider.

Developer/API Comparison

Option

Provider

CompassTrak

Compass

View all details for CompassTrak

Coverage	Compass-managed shipment visibility.
Primary use	Customer and account shipment management.
Authentication	Account login is shown on the Compass website; public API authentication is not described on the reviewed pages.
Capability	Compass describes web-based visibility; batch, webhook and public API features require confirmation.

17TRACK API

17TRACK

View all details for 17TRACK API

Coverage	Multi-carrier tracking subject to supported carrier data.
Primary use	Programmatic tracking registration and event retrieval.
Authentication	17token header as documented by 17TRACK.
Capability	Use the current documentation for registration, querying and available account features.

FAQ

Basic FAQs

1. How do I track my Compass shipment?

Use CompassTrak when your account provides access, or enter the carrier or partner identifier in 17TRACK. If there is no event, confirm that the shipment has been tendered.

2. Where can I find my Compass tracking number?

Look in the booking confirmation, freight receipt, bill of lading, air waybill, delivery order or shipper email. Ask the shipper if the document shows only an order or purchase reference.

3. What does a Compass tracking number look like?

Compass does not publish one universal public format because shipments can use account, air, ocean, truckload or partner identifiers. Use the exact identifier supplied for the shipment.

4. Why is my Compass shipment not updating?

A booking may precede physical acceptance, or the shipment may be between partner scans. Check the last event and ask Compass for the current physical carrier reference.

5. How long does Compass delivery take?

Timing depends on mode, route, carrier, customs and delivery requirements. Compass describes expedited air and time-specific options but does not publish one universal delivery period.

6. What should I do after a Compass delivery failure?

Confirm the address, access conditions, appointment requirements and consignee availability, then ask the delivery provider or Compass to arrange the next step.

7. What if Compass shows delivered but I cannot find the shipment?

Check the dock, receiving area, household, neighbors and signed proof of delivery, then contact the shipper and Compass promptly.

8. How do I report lost or damaged Compass freight?

Preserve the packaging, photograph the goods and prepare value documents. The shipper or contracting party should ask Compass which performing-carrier investigation or claim route applies.

9. Does Compass handle international shipping?

Yes. Compass describes air freight, ocean freight, cross-border services and customs brokerage for international logistics.

10. How do I contact Compass?

Use the official Compass contact page or the account team, and include the shipment identifier, origin, destination, latest event and requested resolution.

Expert FAQs

11. Is Compass the physical carrier for every shipment?

No. Compass is a forwarder, NVOCC, customs broker and transportation broker that coordinates services performed by airlines, ocean lines, truckload carriers, warehouses and delivery providers.

12. What is the difference between CompassTrak and 17TRACK?

CompassTrak is Compass's web-based transportation management and visibility system, while 17TRACK independently aggregates available events across supported carriers.

13. Does a customs arrival event mean that Compass freight has been released?

No. Arrival at a customs location indicates processing context, not completion of document review, duty payment or regulatory release.

14. Can a Compass shipment have more than one tracking reference?

Yes. A shipment may have a Compass reference plus an air waybill, ocean booking, container, truckload or final-mile identifier. Ask for linked references during a handoff.

15. Does Compass publish a public tracking API?

The reviewed Compass pages confirm CompassTrak and account login but do not describe a public tracking API. Businesses should request current integration information from Compass.

16. Who handles customs questions on an international Compass shipment?

Compass provides customs brokerage, while the destination authority makes regulatory decisions. The importer must provide accurate documents and resolve duties, permits or admissibility issues.

17. Does Compass guarantee an arrival date?

The reviewed pages describe service options and expedited capabilities but do not establish a universal delivery guarantee. Confirm any commitment in the shipment-specific service terms.

Tracking API

17TRACK API reference

// Compass official public tracking API:
 // Current public official tracking API not confirmed in the reviewed Compass pages.

 // 17TRACK API:
 POST https://api.17track.net/track/v2.4/register
 17token: YourKey
 Content-Type: application/json

 [
   {
     "number": "TRACKING_NUMBER",
     "carrier": "CARRIER_CODE"
   }
 ]

 // Use the current 17TRACK documentation to confirm carrier-code
 // support and account requirements before production use.