TIG Tracking

Please enter the TIG tracking number to check the latest shipping status.

https://www.tigfreight.com/

TRACK

About TIG

TIG is an Australian freight management company that provides managed domestic and international freight solutions for businesses. TIG combines carrier selection, freight execution, tracking, reporting, integrations and support through its Open360 platform rather than operating as a single parcel carrier.

Field	Verified information
Official name	TIG Freight Management is the name used across the official website.
Official website	https://tigfreight.com/
Carrier type	Managed freight and 4PL logistics provider coordinating multiple carriers.
Primary region	Australia, with domestic and international freight solutions.
Tracking product	Open360 includes shipment visibility, tracking and reporting; TrackMyParcel supports branded receiver tracking.
Parent organization	No parent organization is identified on the cited official pages.

Carrier Entity Relationships

Entity	Relationship to TIG
TIG	TIG manages freight strategy, carrier selection, execution, visibility and support for business customers.
Open360	Open360 is TIG’s freight technology platform for booking, tracking, reporting, integrations and operational workflows.
TrackMyParcel	TrackMyParcel provides branded tracking experiences for receivers within TIG’s freight-management offering.
Partner carriers	TIG selects and coordinates carriers; the physical carrier responsible for a shipment depends on the booked service and route.
17TRACK	17TRACK is an independent tracking platform and may aggregate available events from supported logistics providers.

Quick Answer

Use the shipment or consignment number supplied by the seller, sender or TIG customer portal. Enter it in the relevant TIG or Open360 tracking experience when available, or try 17TRACK for supported carrier events. A purchase order, marketplace order number or invoice number is not necessarily a transport identifier. If no result appears, check the number character by character, confirm that the shipment has been physically collected, and ask the seller which underlying carrier is handling the consignment.

Pro Tip: 17TRACK can display available tracking events, but it cannot change an address, release customs, approve a refund or decide a freight claim.

How to Track TIG Packages

Tracking route	Steps and responsibility
TIG or Open360	Open the tracking experience supplied by the TIG customer or sender, enter the consignment identifier, and review the latest scan, delivery progress and exception information.
17TRACK	Enter the shipment identifier on 17TRACK. Automatic carrier recognition may identify the underlying carrier, but the physical carrier and service should be confirmed against the shipping record.
No identifier	Ask the sender or marketplace seller for the consignment number. A TIG-managed shipment may use a partner-carrier number rather than a number branded TIG.

The number may appear on a dispatch email, carrier label, consignment note, customer portal, invoice or seller message. Order numbers and reference numbers identify a commercial transaction; they do not automatically identify a physical shipment.

Tracking Number Formats and Examples

TIG’s official pages describe managed freight and multi-carrier visibility rather than one universal public TIG tracking-number format. The identifier shown to a customer is therefore normally determined by the carrier, service or platform that created the consignment.

Tracking Number Format

Identifier family

Normalized pattern and use

Carrier consignment number

Carrier-defined numeric or alphanumeric identifier; use the exact value shown on the label or dispatch record.

View all details for carrier consignment numbers

Issued by	The physical or contracted carrier selected for the shipment.
Where seen	Labels, consignment notes, sender emails and customer portals.
Caveat	A TIG-managed shipment may be searchable in Open360 even though the identifier was issued by another carrier.

Merchant order or reference number

Seller-generated reference used for commerce or customer service; it may not return transport events.

Partner or last-mile identifier

A downstream carrier may create or expose another identifier after handoff; retain both numbers.

Tracking Statuses and Meanings

Status	Meaning and next action
Label or consignment created	Shipment data exists, but this does not prove that a carrier has received the freight. Ask the sender whether collection occurred.
In transit	The shipment has recorded movement through the carrier network. Continue monitoring unless the service provider or sender gives an exception instruction.
At delivery depot	The shipment is being processed near the delivery destination. Check the address and delivery instructions.
Out for delivery	A delivery run has been planned or started. Keep access available and follow any carrier contact instructions.
Delivered	A delivery event has been recorded. Check the delivery location, receiving dock, household, neighbours and proof of delivery before escalating.
Exception or delayed	A route, address, capacity, weather, customs or handling issue may require attention. The sender or account holder should contact the responsible carrier or TIG support channel.

Services and Delivery Times

TIG manages road, air and sea freight for domestic and international shipments. The official pages do not publish one universal delivery standard for every lane because timing depends on the selected carrier, origin, destination, freight type and service.

Service Comparison

Service type	Best fit
Domestic road freight	Business shipments moving within Australia through a selected carrier network.
International freight	Cross-border road, air or sea movements requiring coordinated freight management.
eCommerce fulfilment	Store-to-customer workflows involving labels, tracking, notifications and returns.
Managed 4PL solution	Complex networks requiring carrier choice, reporting, billing, integrations and one point of contact.

Delivery Time

Shipment category	Delivery-time guidance
Domestic	The selected carrier and lane determine the delivery estimate; the official TIG pages do not state a single Australia-wide standard.
International	Timing depends on mode, origin, destination, border processing, carrier handoffs and final-mile conditions.
Guaranteed service	Do not treat a platform estimate as a money-back guarantee; check the booked carrier’s terms for any guarantee.

Destination Country Delivery Times

Destination	Planning guidance
Australia	Use the booked domestic carrier’s lane estimate and allow for depot, address and peak-period variation.
International destinations	Confirm the service-specific estimate with TIG or the booked carrier because mode, customs and destination handoff determine the delivery window.

Common Tracking Problems and Solutions

Problem or status	Immediate action
Invalid number	Remove accidental spaces, check similar characters, and ask the sender to confirm the carrier-issued consignment number.
No tracking events	A label may have been created before physical collection. Ask the sender to confirm handover and the booked carrier.
No update for an extended period	Check the last scan, route and service terms; the sender or account holder should request a carrier investigation where appropriate.
Delivered but missing	Check the delivery location, receiving dock, household, neighbours and proof of delivery, then contact the sender and responsible carrier.
Address or delivery exception	Provide corrected address details through the sender or account holder. Do not assume 17TRACK can amend the consignment.
Loss or damage	Keep packaging and contents, photograph the condition, retain invoices and ask the sender or contracting account holder to start the applicable carrier process.

International Shipping, Customs and Carrier Handoffs

Stage	What happens and what to do
Booking and pickup	TIG or its customer arranges the selected carrier; label creation is different from physical acceptance.
Export and line-haul	Freight moves through the booked road, air or sea network and may have scanning gaps between facilities.
Customs	Export or import authorities may request documents, duties or taxes. Arrival at customs does not mean release.
Partner handoff	A destination or last-mile carrier may receive the freight and expose its own events or identifier.
Final delivery	The responsible final-mile carrier records delivery, attempted delivery, pickup or return events.

For customs questions, the importer or sender should prepare the commercial invoice, accurate goods description, value, origin and any requested permits. TIG’s role is freight management; customs authorities and destination carriers control clearance decisions.

Ecommerce and Business Tracking

TIG’s Open360 platform is designed for businesses that manage multiple carriers, freight types, systems and destinations. Official pages describe booking, tracking, reporting, carrier selection, branded receiver tracking, notifications, returns and integrations with eCommerce, ERP, WMS and finance systems.

Developer/API Comparison

Option

Provider

Open360 integrations

TIG

View all details for Open360 integrations

Primary use	Connect freight workflows with eCommerce, ERP, WMS and finance platforms.
Capabilities	Official pages describe booking, fulfilment, tracking, reporting, notifications and data synchronisation.
Documentation	Use TIG’s integrations and enquiry routes for platform-specific requirements.

17TRACK API

17TRACK

View all details for the 17TRACK API

Primary use	Multi-carrier tracking through the documented 17TRACK API.
Authentication	17token header as specified in the current API documentation.
Documentation	17TRACK API documentation

FAQ

Basic FAQs

1. How do I track my TIG shipment?

Use the consignment number supplied by the sender in the relevant TIG or Open360 tracking experience, or try 17TRACK for supported events.

2. Where can I find my TIG tracking number?

Look in the dispatch email, consignment note, carrier label, seller message or customer portal.

3. What does a TIG tracking number look like?

TIG does not present one universal public format because managed shipments can use identifiers issued by different carriers.

4. Why has my TIG shipment not received its first scan?

The label may have been created before physical pickup; ask the sender to confirm collection and the booked carrier.

5. How long does TIG delivery take?

The delivery estimate depends on the selected carrier, route, mode, freight type and destination.

6. What should I do if my TIG tracking has not updated?

Check the last event and contact the sender or account holder so the responsible carrier can be identified and investigated.

7. What if TIG shows delivered but I cannot find the shipment?

Check the delivery area, receiving dock, household, neighbours and proof of delivery, then contact the sender.

8. Can TIG correct a wrong delivery address?

Request an address correction through the sender or contracting account holder because eligibility depends on the booked carrier and shipment stage.

9. Who handles a TIG freight claim?

The sender or contracting account holder should start the applicable carrier inquiry or claim and retain packaging, photographs and value evidence.

10. How do I contact TIG about a shipment?

Use the official TIG website enquiry route or the support channel supplied by the TIG customer account, with the consignment number and latest scan ready.

Expert FAQs

11. Is TIG the physical carrier for every shipment?

No. TIG manages freight and carrier relationships, while the physical transport is performed by the carrier selected for the route and service.

12. What is Open360 used for?

Open360 brings booking, tracking, reporting, integrations and freight-management workflows into one business platform.

13. Does TIG support multiple carriers?

Yes. TIG describes a multi-carrier model in which carrier choice is matched to business requirements, freight and destination.

14. Can TIG support international freight?

Yes. TIG describes domestic and international freight management across road, air and sea, with timing and handoffs determined by the selected service.

15. Does TIG offer branded tracking for eCommerce receivers?

Yes. TIG describes TrackMyParcel as a branded receiver-tracking experience with delivery visibility and notifications.

16. Can businesses connect their existing systems to TIG?

Yes. TIG describes integrations across eCommerce, ERP, WMS and finance systems, subject to the business workflow and technical requirements.

Tracking API

// Carrier-specific official TIG tracking API:
// Current public official tracking API endpoint and authentication are not confirmed
// in the cited official TIG pages. Use TIG's business enquiry route for access details.

// 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// Confirm the current 17TRACK carrier code in the API documentation
// before production use.