RXO Tracking

Please enter the RXO tracking number to check the latest shipping status.

HomeDeliveryHelp@rxo.comhttps://rxo.com/

TRACK

About RXO

RXO is a North American freight transportation and logistics provider. RXO connects shippers with capacity for truckload, less-than-truckload, managed transportation, last-mile delivery, expedited ground and air freight, warehousing, and ocean forwarding. RXO is therefore primarily a freight broker, logistics provider, forwarder, and managed transportation partner rather than a single universal parcel-post carrier.

Fact	Confirmed information
Official name	RXO, Inc.; this page uses the supplied canonical display name, RXO.
Official website	https://rxo.com/
Carrier type	Freight brokerage, transportation management, last-mile logistics, expedited transportation, warehousing, and freight forwarding.
Primary region	North America, with air and ocean forwarding supported through international carriers, agents, and customs processes.
Tracking products	Shipment visibility and status updates through RXO Connect™ and service-specific customer workflows.
Headquarters	11215 North Community House Road, 9th Floor, Charlotte, NC 28277.

Carrier Entity Relationships

Entity	Relationship to RXO
RXO	RXO coordinates freight transportation and logistics solutions for shippers and carriers.
RXO Connect™	RXO Connect™ is RXO’s technology platform for visibility, data, analytics, and shipment management.
Independent carrier network	RXO sources transportation capacity from independent carriers; the operating truck carrier may perform the physical movement.
Ocean carriers and global agents	RXO’s NVOCC ocean forwarding operation uses contracts and partnerships with ocean carriers and agents.
17TRACK	17TRACK is an independent tracking platform that may aggregate available events; it does not operate RXO freight or decide claims.

Quick Answer

Use the shipment or PRO/reference number supplied by the shipper, RXO, or the physical carrier. Enter the identifier in the customer’s RXO Connect workflow when available, or try 17TRACK if the number belongs to a supported underlying carrier. An empty result usually means the number is an order reference, the label has not produced a scan, the shipment is handled by a partner, or the identifier was entered incorrectly.

Pro Tip: 17TRACK is independent. It cannot arrange pickup, change an address, authorize a refund, investigate freight, or approve a claim.

How to Track RXO Packages

Path	Action
RXO customer workflow	Ask the shipper or RXO account contact for the shipment identifier, then use the applicable RXO Connect™ or customer tracking workflow.
17TRACK	Enter the physical carrier’s tracking number, PRO number, or supported identifier. Allow automatic carrier recognition to identify the underlying operator.
No number	Contact the seller, freight shipper, or RXO account contact. An order number and a transportation tracking identifier are different records.
No first scan	Check spelling and ask whether the label, pickup, or partner handoff has occurred. A created record is not proof of physical acceptance.

A marketplace buyer may see a merchant reference, a RXO shipment reference, a PRO number, or an underlying last-mile carrier number. Keep every identifier and the shipment address together when requesting help.

Tracking Number Formats and Examples

RXO does not present one public parcel-number pattern for every service. Freight identifiers are service- and account-specific, and the physical carrier may issue the number that produces movement scans.

Tracking Number Format

Identifier family	Normalized pattern and use
RXO shipment reference	Account-specific alphanumeric or numeric reference; use the exact value supplied by RXO or the shipper.
PRO number	A freight-carrier identifier commonly associated with LTL movement; the issuing carrier, not necessarily RXO, controls its format and scans.
Bill of lading	A transport document and reference for freight; it may not function as a public parcel-tracking number.
Last-mile identifier	A partner-issued number may appear after handoff for home delivery or final-mile service.
Order or merchant reference	A seller’s internal identifier; it may identify the purchase without identifying the moving freight.
International forwarding reference	Ocean, air, customs, container, house, or master shipment references may be used at different stages.

Do not infer a service from a prefix alone. A freight shipment can have multiple linked identifiers, and a number visible in RXO systems may have been issued by a partner. Preserve spaces and punctuation when first copying the number, then try a normalized version if the tracking tool rejects it.

Tracking Statuses and Meanings

Status	What it means
Shipment created	A record or booking exists; physical pickup may not have occurred.
Picked up or accepted	A carrier or facility recorded possession of the freight.
In transit	The shipment is moving between facilities or transport legs.
At terminal or facility	The freight is being processed, held, loaded, unloaded, or scheduled.
Out for delivery	The final-mile operator has assigned the shipment to a delivery route.
Delivered	A delivery event was recorded; verify the delivery location and proof with the responsible operator.
Exception or hold	A delay, address issue, appointment issue, weather event, capacity constraint, or documentation problem requires review.
Returned	The freight is moving back or has been routed back to the shipper.

Services and Delivery Times

Service Comparison

Service	Best fit
Truckload	Full-load freight using dry vans, refrigerated equipment, flatbeds, drop trailers, and other equipment.
Less-than-truckload	Freight moved through regional or national LTL carrier capacity with one RXO point of contact.
Managed transportation	Outsourced planning, execution, visibility, and supply-chain control.
Last mile	Outsourced delivery of heavy goods and business-specific final-mile shipments.
Expedited ground or air	Time-sensitive, specialized, high-value, or security-sensitive freight.
Ocean forwarding	FCL, LCL, import/export brokerage, customs brokerage, and door-to-door forwarding.

Delivery Time

Service	Published or stated timing
Expedited air charter	RXO describes transit under 8 hours in North America and 12–24 hours globally for applicable charter solutions.
Scheduled airfreight	RXO describes 24–96 hour transport windows for suitable small-to-medium payloads.
Ground, LTL, truckload, ocean, and last mile	Timing is shipment-specific and depends on routing, equipment, appointment, capacity, customs, and the operating carrier; the quoted service plan controls.

Destination Country Delivery Times

Destination	Planning guidance
United States and Canada	North American ground, LTL, last-mile, and expedited options are quoted by lane and shipment requirements.
Mexico	Ground and forwarding plans depend on border routing, customs documentation, and the selected operating carrier.
United Kingdom, Germany, France, Spain, Italy, Netherlands, Poland, Sweden, Belgium, Austria, Switzerland	Ocean and air forwarding are arranged through carriers and agents; customs and destination delivery are shipment-specific.
Japan, South Korea, Australia, New Zealand, Singapore, Malaysia, Thailand, India, Philippines, Indonesia	International forwarding uses selected air or ocean capacity and destination customs procedures rather than a universal RXO parcel standard.
Brazil, Chile, United Arab Emirates, Saudi Arabia, South Africa	Confirm the quoted lane, importer documents, duties, taxes, and local delivery responsibility before dispatch.

RXO’s public service pages do not establish one country-by-country parcel average. A quoted transit plan is an estimate unless the contract expressly provides a guarantee. Weather, holidays, appointment availability, customs, documentation, capacity, and partner handoffs can create visibility gaps.

Common Tracking Problems and Solutions

Problem or status	First action
Invalid number	Check whether it is an order number, PRO number, bill of lading, or partner number; copy it from the shipping document and ask the shipper to confirm.
No tracking events	Confirm that pickup or the first facility scan occurred; a booking or label does not prove possession.
Long gap in transit	Ask the account contact which carrier currently has custody and whether an appointment, border, customs, or terminal event is pending.
Delivery exception	Verify address, receiving hours, appointment requirements, access restrictions, and contact details with the delivery coordinator.
Delivered but missing	Check the dock, reception, household, neighbors, proof of delivery, and final-mile operator before asking the shipper to open an investigation.
Lost or damaged freight	Photograph packaging and contents, retain the packaging, gather the bill of lading and value evidence, and have the contracting shipper start the applicable freight claim.

International Shipping, Customs and Carrier Handoffs

RXO’s international role is forwarding and logistics coordination. Ocean and air shipments can involve origin agents, ocean or air carriers, customs brokers, destination facilities, and local delivery companies. Arrival at a port or exchange facility is not the same as customs release.

Stage	Tracking interpretation
Booking and origin pickup	RXO or an origin provider creates the shipment plan; the physical carrier records pickup separately.
Export handling	Freight is consolidated, transferred, documented, and prepared for air or ocean movement.
Export customs and security	Documents and regulatory checks are handled for the applicable export process.
Line haul	An airline, ocean carrier, trucking company, or contracted capacity provider moves the freight.
Import customs	The importer, broker, and authorities handle declarations, duties, taxes, and release conditions.
Destination delivery	A destination agent or last-mile carrier may create a new reference and record final delivery events.

Delivery Management and Post-shipment Options

Option	Who should request it
Delivery appointment or receiving instruction	The shipper or authorized consignee should coordinate requirements with RXO or the operating carrier before final delivery.
Address correction or redirection	The contracting shipper should request a change; success depends on shipment stage, carrier rules, and possible charges.
Proof of delivery	The shipper or authorized customer should request the delivery record from the RXO account contact or operating carrier.

Lost, Damaged, Claims, Insurance and Refunds

Process	Use when
Tracking inquiry	You need the latest event, current custodian, or clarification of a status.
Freight investigation	The shipment is delayed, missing, misrouted, or recorded delivered incorrectly.
Cargo claim	Freight is lost, damaged, or short; the contracting shipper should follow the applicable carrier and contract procedure.
Merchant refund	A buyer seeks reimbursement from the seller; this is separate from a transportation claim.

Keep the tracking identifier, bill of lading, delivery record, invoices, photographs, packaging, contents description, and declared-value evidence. Filing windows and eligible filers depend on the operating carrier, contract, service, and jurisdiction; request the applicable deadline from the shipper or RXO account contact.

Shipping Restrictions and Special Handling

Category	Operational consideration
Hazardous materials	Declare the material and use the equipment, packaging, documents, and carrier permitted for the route.
Batteries, liquids, and temperature-sensitive freight	Air, ground, customs, and packaging rules may differ; disclose requirements during quoting.
Oversize or heavy freight	Equipment, permits, route restrictions, loading access, and appointment planning can affect transit.
Perishable or high-value freight	Request specialized handling, security, temperature, or expedited arrangements before tender.

Customer Service

Channel	Verified contact
General contact	(833) 872-5796 through the official contact page.
Home delivery	(866) 373-7874; HomeDeliveryHelp@RXO.com.
Freight brokerage	(855) 744-7976; freightbrokerage@RXO.com.
Freight forwarding	Domestic: (630) 860-7755; international: (305) 403-0473; GlobalRates@RXO.com.
Expedite	Ground: (800) 800-5161; expediteassist@RXO.com. Air: (888) 277-7434; airops@RXO.com.
Online contact	RXO Contact Us supports quote, tracking, carrier setup, and other assistance routes.

Prepare the identifier, shipper and consignee details, pickup date, origin and destination, service type, latest scan, appointment information, commodity description, declared value, and photographs where damage is involved.

Ecommerce and Business Tracking

Businesses should distinguish RXO Connect™ visibility from a public parcel tracker and from 17TRACK’s multi-carrier API. RXO’s public pages describe visibility, tracking, monitoring, and API/EDI connectivity for selected logistics workflows, while exact credentials and endpoints depend on the customer relationship.

Developer/API Comparison

Option	Provider
RXO Connect™ or customer integration	RXO
17TRACK API	17TRACK

FAQ

Basic FAQs

1. How do I track my RXO shipment?

Use the shipment identifier supplied by RXO or the shipper in the applicable customer workflow, or submit a supported underlying carrier number to 17TRACK.

2. Where can I find my RXO tracking number?

Look in the freight confirmation, bill of lading, delivery notice, shipper email, or RXO account communication.

3. What does an RXO tracking number look like?

RXO uses service- and account-specific references rather than one public universal parcel format; a PRO number or partner identifier may also be used.

4. Why is there no first tracking event?

The record may have been created before physical pickup or the operating carrier’s first scan.

5. Why has my RXO shipment stopped updating?

Freight can be between facilities, awaiting an appointment, crossing a border, or moving under a partner identifier; ask RXO or the shipper which party currently has custody.

6. How long does RXO delivery take?

Transit depends on service and lane; RXO describes expedited air options from under 8 hours in North America to 12–24 hours globally for applicable charter movements.

7. What should I do after a failed delivery attempt?

Confirm the address, receiving hours, access instructions, and appointment requirement with the shipper or delivery coordinator.

8. What if my RXO shipment says delivered but I cannot find it?

Check the receiving dock, household, reception, neighbors, and proof of delivery, then ask the shipper to request an investigation.

9. How do I report lost or damaged RXO freight?

Retain packaging, photograph the damage, collect value evidence, and have the contracting shipper begin the applicable carrier claim.

10. How do I contact RXO about tracking?

Use the official contact page or the service-specific phone number and email listed in the Customer Service section.

Expert FAQs

11. Is RXO the physical carrier for every shipment?

No. RXO coordinates many shipments through independent carriers, airlines, ocean carriers, agents, and last-mile providers.

12. Does a RXO shipment reference prove that freight was accepted?

No. A booking or created reference shows a record exists; acceptance requires a pickup or facility event from the responsible operator.

13. Can an international RXO shipment have more than one identifier?

Yes. Forwarding can involve house, master, container, customs, airline, ocean, and destination-delivery references.

14. Does arrival at an international port mean customs released the freight?

No. Port or facility arrival is a logistics event; customs release requires the applicable declaration, review, payment, and authority decision.

15. Does RXO publish one guaranteed delivery date?

No universal guarantee applies across RXO services; use the shipment quote and contract to distinguish an estimate from a contractual commitment.

Tracking API

17TRACK API reference

// 1. RXO official tracking API
// Current public official RXO tracking API endpoint and credentials are customer-specific;
// a publicly verifiable general endpoint is not included here.

// 2. 17TRACK API
// POST https://api.17track.net/track/v2.4/register
// Headers:
//   17token: YourKey
//   Content-Type: application/json

[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]