Custom Companies Tracking

Please enter the Custom Companies tracking number to check the latest shipping status.

https://www.customco.com/

TRACK

About Custom Companies

Custom Companies is a privately held, family-run transportation solutions provider based in Chicago and Los Angeles. Custom Companies serves freight movements across the United States and provides North American LTL coverage, truckload services, expedited transportation, warehousing, and specialized logistics solutions.

Fact	Confirmed information
Official name	The Custom Companies, Inc.; the page display name used here is Custom Companies.
Official website	https://www.customco.com/
Carrier type	Freight transportation and logistics provider offering LTL, truckload, expedited, warehousing, and specialized services.
Primary region	United States, with LTL service to North America and additional services to Canada, Mexico, and worldwide air-freight destinations.
Founded	1986.
Locations	Chicago and Los Angeles operations; the company identifies Chicago and Los Angeles as its bases.

Carrier Entity Relationships

Entity	Relationship to Custom Companies
Custom Companies	Custom Companies operates transportation and logistics services and provides shipment visibility through its customer website.
LTL and truckload	LTL is Custom Companies’ largest division, while truckload services include full and partial truckload capacity and brokerage access.
Custom Global Logistics	Custom Global Logistics supports worldwide air-freight and expedited options described by Custom Companies.
DMS and WMS	Custom Companies uses Dock Management System and Warehouse Management System technologies for routing, inventory visibility, and shipment information.
17TRACK	17TRACK is an independent tracking platform that may aggregate available events; it does not operate Custom Companies freight or decide claims.

Quick Answer

Use the shipment or freight identifier supplied by the shipper, bill of lading, booking record, or Custom Companies customer portal. Start with the official Custom Companies website; 17TRACK can be used as an independent multi-carrier lookup when the identifier is supported. An order number is not necessarily a tracking number. If no result appears, check the number character by character, confirm that the shipment has been physically tendered, and ask the shipper to verify the carrier assignment.

Pro Tip: 17TRACK cannot change an address, release freight, issue a refund, or approve a claim. Those actions remain with Custom Companies, the contracting shipper, or the applicable service partner.

How to Track Custom Companies Packages

Custom Companies freight is normally tracked with a shipment reference supplied by the shipper or through the customer website. Public evidence confirms online tracking and tracing, but it does not establish one universal public parcel-number format.

Step	Action
1	Find the shipment reference, bill of lading reference, PRO-style freight reference, or other identifier supplied by the shipper.
2	Enter the identifier in the official Custom Companies tracking area or customer portal.
3	If the identifier is supported, try 17TRACK and compare the latest event with the official result.
4	If the result is empty, verify whether the label or booking was created before physical pickup and ask the shipper to confirm the correct identifier.

A marketplace order number, customer reference, purchase order, quote number, and delivery notice are not automatically the same as a carrier shipment identifier. The shipper is usually best placed to identify the correct reference for a freight movement.

Tracking Number Formats and Examples

Custom Companies’ public pages describe online shipment tracking but do not publish a single standardized public number pattern. Do not infer a service solely from a prefix or from an order number.

Tracking Number Format

Identifier family

Normalized pattern and use

Custom Companies shipment reference

Pattern and length depend on the shipment system and customer account. Use the exact identifier supplied by the shipper.

View all details for Custom Companies shipment references

Issued by	The shipment reference is created within the relevant Custom Companies or customer shipping workflow.
Where it appears	It may appear in a booking record, bill of lading, shipper communication, or customer portal.
Tracking scope	Visibility depends on the shipment being entered and scanned in the applicable system.
Caveat	A purchase order, invoice, quote, or marketplace order number may not retrieve a shipment.

Partner or broker reference

A partner-issued or brokerage reference may identify part of a movement and may not be the Custom Companies shipment identifier.

Delivery or appointment reference

A delivery notice, appointment number, or customer reference can support operations without functioning as a public tracking number.

Tracking Statuses and Meanings

Freight status wording varies by service and account. The lifecycle below separates electronic preparation from physical possession and delivery.

Status Quick Lookup

Status	Meaning
Shipment created / booked	Shipment information exists, but this does not by itself prove that freight has been picked up.
Picked up / received	A pickup or receiving event indicates physical movement has begun.
In transit	Freight is moving through the applicable linehaul, terminal, or partner network.
At terminal	Freight is recorded at a handling facility; the next movement may depend on routing and delivery scheduling.
Out for delivery	Freight has been assigned to a delivery movement; appointment or site conditions can still affect completion.
Delivered	A delivery event was recorded. If the freight cannot be located, the consignee should check receiving records and contact the shipper promptly.
Exception / held	An operational, address, appointment, capacity, weather, documentation, or freight-condition issue requires review.
Returned	Freight is being sent back or requires shipper instructions; the shipper should coordinate the next action.

Services and Delivery Times

Custom Companies publishes service categories and selected local commitments, but delivery time depends on origin, destination, freight characteristics, appointment requirements, and service selection.

Service Comparison

Service	Best for
Local Cartage	Rapid freight movement in the Chicago and Los Angeles metropolitan areas.
Less Than Truckload	Freight moving to every ZIP code across the contiguous United States and Canada.
Truckload	Full and partial truckload movements using fleet and brokerage capacity.
Expedited	Shipments requiring faster-than-standard transportation, including specialized equipment or airline relationships.
Warehousing and specialized services	Storage, fulfillment, intermodal, flatbed, temperature-controlled, trade-show, and other customized requirements.

Delivery Time

Service	Published timing information
Local Cartage	Same-day pickup and next-day delivery are described within an 80-mile radius of the Chicago and Los Angeles metropolitan areas.
LTL	Transit time is route- and service-dependent; the public material does not provide one universal nationwide number.
Truckload	Timing is quoted for the specific full or partial truckload movement.
Expedited and air freight	Timing is service-specific and should be confirmed during quoting.

Destination Country Delivery Times

Destination	Confirmed timing guidance
United States	LTL and truckload timing depends on the quoted route; Chicago and Los Angeles local cartage includes published same-day pickup and next-day delivery coverage within the stated radius.
Canada	Custom Companies confirms LTL service to Canada; timing and customs documentation must be confirmed for the route.
Mexico	Custom Companies identifies truckload service to Mexico; timing and border requirements are shipment-specific.
Worldwide air-freight destinations	Custom Global Logistics offers worldwide air-freight and expedited options; no universal country-by-country delivery table is published in the reviewed material.

Common Tracking Problems and Solutions

Problem/status shown	Immediate action
Invalid number	Remove copied punctuation, recheck every character, and ask the shipper whether the identifier is an order number rather than a shipment reference.
No events	Confirm whether the freight has been picked up; electronic booking does not prove physical acceptance.
No update for several days	Compare the last scan with the quoted route and contact the shipper or account team with the shipment reference.
Exception or delivery failure	Check address, appointment, receiving hours, access restrictions, and freight condition; the shipper should request operational instructions.
Delivered but not received	Check the receiving dock, security desk, signed paperwork, neighboring locations, and the consignee’s internal receiving records before escalating.
Lost or damaged freight	Preserve packaging and photographs, record the shortage or damage, and ask the contracting shipper to begin the applicable freight claim process.

International Shipping, Customs and Carrier Handoffs

Custom Companies confirms service to Canada and Mexico for selected freight products and worldwide air-freight options through Custom Global Logistics. The public material does not identify one universal international event sequence or guarantee customs timing.

Stage	What the customer should do
Origin pickup and consolidation	Confirm the freight description, pieces, weight, dimensions, address, and pickup documentation.
Linehaul or air movement	Use the latest carrier event and quoted route; scans may not occur at every physical movement.
Border and customs processing	For Canada, Custom Companies states that a Certificate of Origin, Commercial Invoice, applicable NAFTA documentation, and a customs broker are required as applicable.
Partner handoff and delivery	The destination or border partner may control the next scan. A handoff or border arrival does not by itself prove customs release or final delivery.

Delivery Management and Post-shipment Options

Option	Who should request it
Delivery appointment or receiving coordination	The shipper or consignee should coordinate with the assigned service team before delivery.
Address correction or delivery instruction	The contracting shipper should submit the request; eligibility depends on shipment stage and service terms.
Proof of delivery or signed paperwork	The shipper or authorized account contact should request available delivery documentation.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, delivery investigation, cargo claim, postage refund, and seller refund are different processes. Ask the contracting shipper or Custom Companies account team which process applies.

Process	Use when
Tracking inquiry	The shipment needs a status explanation or the latest scan is unclear.
Damage or shortage claim	Freight arrives damaged, short, or with missing contents; preserve packaging, photographs, delivery paperwork, and value evidence.
Loss investigation	The shipment cannot be located after the shipper or carrier reviews the last physical event.

Shipping Restrictions and Special Handling

Category	Confirmed guidance
Hazardous materials	Custom Companies states that drivers are certified to handle hazardous materials, but the company excludes Class 1.1, Class 1.2, and Class 1.3 explosive materials from the stated capability.
Specialized freight	Temperature-controlled, flatbed, intermodal, trade-show, warehousing, and fulfillment solutions are listed as specialized services.
Documentation	International shipments may require commercial, origin, broker, and other route-specific documents. Confirm requirements before pickup.

Customer Service

Channel	Verified contact and best use
Chicago	708-338-8888. Use for Chicago-area and general assistance; Custom Companies states that the company is open 24/7, 365 days a year.
Los Angeles	310-672-8800. Use for Los Angeles-area and general assistance; Custom Companies states that the company is open 24/7, 365 days a year.
Customer service email	customerservice@customco.com. The FAQ identifies this address for help reaching a Territory Manager or customer service team.
Website	Contact page for contact options and urgent questions.

Prepare the shipment reference, pickup date, origin and destination, service type, last scan, pieces, weight, damage description, photographs, and delivery paperwork before contacting support.

Ecommerce and Business Tracking

Custom Companies describes customer-designed web technologies, real-time shipment information, EDI, web-based XML, reporting, quoting, pickup requests, and online tracking and tracing. These capabilities are intended for customer operations and should not be confused with a publicly documented carrier API.

Developer/API Comparison

Option

Provider

Customer website, EDI, and web-based XML

Custom Companies

View all details for Custom Companies business integrations

Primary use	Shipment visibility, reporting, invoicing, pickup requests, and electronic document exchange.
Authentication	Account-specific access is described; public authentication instructions are not included in the reviewed material.
Capability	Custom Companies describes EDI, web-based XML, scheduled reporting, and real-time shipment information.
Documentation status	Contact Custom Companies for account-specific integration documentation.

17TRACK API

17TRACK

View all details for the 17TRACK API

Primary use	Multi-carrier tracking aggregation for applications and operations.
Authentication	The documented request uses a 17token header.
Capability	The supplied API reference includes shipment registration through the tracking endpoint.
Documentation	17TRACK API documentation.

FAQ

Basic FAQs

1. How do I track a Custom Companies shipment?

Use the shipment reference supplied by the shipper on the Custom Companies website or try 17TRACK when the identifier is supported.

2. Where can I find my Custom Companies tracking number?

Look in the booking confirmation, bill of lading, shipper email, customer portal, or delivery paperwork.

3. What does a Custom Companies tracking number look like?

Custom Companies does not publish one universal public format, so use the exact identifier provided for the shipment rather than guessing from a prefix.

4. Why is there no Custom Companies tracking event?

The shipment may be electronically booked but not physically picked up, or the entered number may be an order reference.

5. How long does Custom Companies delivery take?

Timing depends on service and route; local cartage describes same-day pickup and next-day delivery within the stated metropolitan coverage area.

6. What should I do after a Custom Companies delivery failure?

Check the address, appointment, receiving hours, access restrictions, and shipper instructions, then contact the shipper or service team.

7. What if Custom Companies says delivered but I cannot find the freight?

Check the receiving dock, security desk, signed paperwork, and internal receiving records before requesting a delivery investigation.

8. What should I do about lost or damaged Custom Companies freight?

Preserve packaging, photograph the condition, record shortages, and ask the contracting shipper to start the applicable claim process.

9. Does Custom Companies handle international shipments?

Custom Companies confirms LTL service to Canada, truckload service to Mexico, and worldwide air-freight options through Custom Global Logistics.

10. How do I contact Custom Companies?

Use 708-338-8888 for Chicago, 310-672-8800 for Los Angeles, or customerservice@customco.com for customer-service assistance.

Expert FAQs

11. Does a Custom Companies booking prove that freight has been accepted?

No. Booking or label information can precede physical pickup, so confirm a pickup or receiving event.

12. What is Custom Companies’ direct linehaul system?

Custom Companies describes a direct linehaul system for LTL that reduces break-bulk and multiple handling compared with more heavily handled routing.

13. What documents are required for Custom Companies shipments to Canada?

Custom Companies identifies a Certificate of Origin, Commercial Invoice, applicable NAFTA documentation, and a customs broker as part of the Canada process.

14. What technology does Custom Companies provide to business shippers?

Custom Companies describes customer web tools, DMS, WMS, EDI, web-based XML, reporting, quoting, pickup requests, and shipment visibility.

15. Can businesses track Custom Companies shipments through an API?

Custom Companies confirms EDI and web-based XML capabilities, but a current public carrier API specification is not included in the reviewed official material; businesses should request account-specific documentation.

Tracking API

17TRACK reference

// Custom Companies official public tracking API:
 // Current public official tracking API not confirmed.

 // 17TRACK API
 POST https://api.17track.net/track/v2.4/register
 Headers:
   17token: YourKey
   Content-Type: application/json

 Body:
 [
   {
     "number": "TRACKING_NUMBER",
     "carrier": "CARRIER_CODE"
   }
 ]

 // Confirm the current 17TRACK carrier code in the 17TRACK
 // carrier directory or account documentation before production use.