About XJD
XJD is the English display name used for Shenzhen Xinj iada International Logistics Co., Ltd. (深圳市鑫佳达国际物流有限公司), a Shenzhen-based integrated logistics service provider serving cross-border e-commerce and foreign-trade businesses. The company describes its role as providing warehousing, transportation and delivery services, with distribution centers in Shenzhen, Shanghai and Fujian and FBA routes covering the United States, Canada, the European Union and the United Kingdom.
| Verified field | Information |
| Official name | 深圳市鑫佳达国际物流有限公司 |
| Official website | https://www.xjd-exp.cn/ |
| Carrier type | Integrated cross-border logistics service provider for e-commerce and foreign-trade customers. |
| Primary region | China-origin logistics with stated FBA route coverage for the United States, Canada, European Union and United Kingdom. |
| Tracking page | Official XJD website tracking entry |
| Founded | July 2005. |
| Headquarters | Fuyong, Shenzhen, China. |
Carrier Entity Relationships
| Entity | Relationship to XJD |
| XJD | XJD is the logistics service provider identified by the official company website. |
| International small parcels | International small parcels are listed by XJD as a product category. |
| International express | International express is listed as a product category supplied through XJD’s logistics offering. |
| International dedicated lines | International dedicated lines include Europe rail, Europe trucking, TNT, JMYU and DHL entries on the product catalogue. |
| Overseas agents | XJD states that overseas agent teams support destination-port customs clearance and delivery; the website does not identify each agent by country. |
| 17TRACK | 17TRACK may aggregate available shipment events from XJD or a transport partner; 17TRACK does not operate XJD transportation or decide claims. |
Quick Answer
Enter the shipment tracking number supplied by the seller, shipping label or XJD service desk on the official XJD website or in 17TRACK. If no event appears, first check that you entered a tracking number rather than an order number, then allow time for the first physical acceptance scan and confirm the selected carrier.
Pro Tip: XJD is the transport and logistics party; 17TRACK is an independent tracking platform. 17TRACK cannot change an address, issue a refund or approve a claim.
How to Track XJD Packages
Use the XJD website for the carrier’s own tracking entry, or use 17TRACK when the shipment may involve several transport providers. The seller is normally the fastest source when the number has not been activated.
| Route | Steps |
| Official XJD tracking | Open the official website, choose the tracking or “我要查件” entry, enter the shipment identifier, and retain the displayed event history for follow-up. |
| 17TRACK tracking | Open 17TRACK, submit the number, review automatic carrier recognition, and compare the latest event with the seller’s shipping record. |
| No number or no result | Ask the seller for the carrier-issued or partner-issued shipment number, verify spelling and digits, and distinguish a label or reference number from a live tracking identifier. |
An order number identifies a purchase; a reference number identifies a merchant transaction; a tracking number identifies a transport record. A label number may identify a shipping label before physical acceptance. A delivery notice number may identify a local delivery attempt and is not necessarily the original shipment number.
Tracking Statuses and Meanings
Tracking events describe data received from the operating transport party. “Label created” is a pre-shipment event, while “accepted” indicates a physical intake scan. A customs arrival event is not the same as customs release.
Status Quick Lookup
| Status | Lifecycle stage |
| Label created / pre-shipment | Pre-shipment |
View all details for label-created status| What it means | Shipment data or a label exists, but the physical parcel may not yet have been accepted. |
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| Responsible party | The seller, warehouse or first transport partner remains the practical follow-up party. |
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| What happens next | A physical collection or acceptance scan should create the next event. |
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| What to do | Ask the seller when the parcel was handed over and request the handoff receipt. |
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| Accepted / collected | Acceptance |
View all details for accepted status| What it means | The shipment has received an intake or collection scan from an operating logistics party. |
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| Responsible party | The party recorded in the latest event is the current operational custodian. |
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| What happens next | Sorting, consolidation or line-haul movement normally follows. |
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| What to do | Keep the event history and monitor the next facility scan. |
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| In transit | Sorting or line-haul |
View all details for in-transit status| What it means | The shipment is moving between processing points or transport legs. |
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| Responsible party | The latest scanning carrier or logistics partner. |
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| What happens next | Another hub, export, import or delivery scan may appear. |
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| What to do | Check the route and contact the seller when the lack of movement exceeds the service expectation. |
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| Customs / handover | Cross-border processing |
View all details for customs or handover status| What it means | The shipment is undergoing customs, security, exchange-office or partner-transfer processing. |
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| Responsible party | The relevant customs authority, exchange office or receiving logistics partner. |
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| What happens next | Release, additional-document request, onward transport or a destination-carrier scan may follow. |
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| What to do | Provide requested import information and do not treat arrival at a customs facility as release. |
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| Out for delivery / delivered | Last mile |
View all details for delivery statuses| What it means | “Out for delivery” indicates a delivery route scan; “delivered” indicates a recorded delivery event. |
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| Responsible party | The local delivery operator shown in the latest event. |
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| What happens next | Delivery, pickup, reattempt or return may occur. |
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| What to do | For a missing delivery, check the delivery location, household, reception desk and local depot before asking the seller to investigate. |
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Services and Delivery Times
XJD lists international small parcels, international express and international dedicated lines, including Europe rail, Europe trucking, TNT, JMYU and DHL entries. The published company pages describe service categories and destinations but do not provide a universal delivery standard for every route.
Service Comparison
| Service | Service type |
| International small parcels | Cross-border parcel service |
View all details for international small parcels| Best for | Lower-volume cross-border e-commerce shipments. |
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| Coverage | International destinations selected through XJD’s product and quotation process. |
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| Tracking level | Depends on the selected postal or logistics channel. |
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| Limitation | Route-specific handoffs and customs processing can create scan gaps. |
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| International express | Express logistics service |
View all details for international express| Best for | Time-sensitive international documents or parcels selected by the shipper. |
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| Coverage | Destination and routing depend on the quotation and selected channel. |
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| Tracking level | Shipment visibility follows the operating express network. |
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| Limitation | No universal XJD delivery guarantee is stated on the reviewed company pages. |
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| International dedicated lines | Rail, road and named partner routes |
View all details for international dedicated lines| Best for | FBA and cross-border e-commerce freight requiring a route-specific transport plan. |
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| Coverage | XJD states coverage for the United States, Canada, European Union and United Kingdom. |
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| Tracking level | Events may be generated by XJD, overseas agents and destination delivery partners. |
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| Limitation | Rail, road, customs and last-mile stages are subject to the chosen route. |
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Delivery Time
| Service | Published delivery standard |
| International small parcels | Route-specific quotation; the reviewed XJD pages do not state one general number of days. |
| International express | Route-specific quotation; delivery depends on origin, destination, customs and the operating partner. |
| Europe rail or road | Route-specific quotation; rail and road transit are separate from destination customs and delivery. |
Destination Country Delivery Times
| Destination country or region | Route planning note |
| United States | XJD states FBA and dedicated-line coverage; obtain the route quotation for transit and customs timing. |
| Canada | XJD states FBA and dedicated-line coverage; destination clearance and last-mile handoff affect delivery. |
| European Union | XJD states FBA and dedicated-line coverage; country-specific customs and final delivery arrangements apply. |
| United Kingdom | XJD states FBA and dedicated-line coverage; request route-specific customs and delivery terms. |
A quoted estimate is not automatically a guaranteed delivery date. Cut-off time, weekends, holidays, weather, peak periods, address quality, customs, restricted goods, partner handoffs and missing scans can change the actual delivery path.
Common Tracking Problems and Solutions
The correct escalation party depends on the latest physical event. The seller should usually coordinate an inquiry for a marketplace order, while the recipient should provide delivery evidence and the shipper should retain the label, invoice and handover records.
Problem & Solution
| Problem or status shown | Check first |
| Invalid number | Check every character and confirm that the seller supplied a tracking number rather than an order ID. |
View all details for invalid-number problems| Likely cause | Typing error, inactive label, wrong carrier or reference-number confusion. |
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| Immediate action | Copy the original value, remove accidental punctuation only where required, and retry automatic carrier recognition. |
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| Escalation | Ask the seller to confirm the operating carrier and handover date. |
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| Contact | Seller first; XJD when the seller confirms XJD is the operating logistics party. |
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| No update or label created | Confirm whether the parcel was physically handed over. |
View all details for no-update problems| Likely cause | Electronic pre-advice exists before acceptance, or the first scan has not propagated. |
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| Immediate action | Request the collection or warehouse handover record from the seller. |
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| Escalation | Escalate through the seller when the shipment misses the quoted route expectation. |
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| Contact | The shipper or seller normally has the contractual transport relationship. |
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| Customs hold or handover gap | Read the latest country, facility and document request. |
View all details for customs and handover issues| Likely cause | Import review, tax or document processing, consolidation, or a partner’s first receipt scan. |
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| Immediate action | Supply accurate invoice, consignee and import information when requested. |
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| Escalation | Ask the seller or XJD service desk which party currently holds the shipment. |
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| Contact | Customs or the destination delivery operator only through the official instruction shown for the shipment. |
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| Delivered but not received | Check the delivery location, household, reception desk and neighbours. |
View all details for delivered-but-missing shipments| Immediate action | Check the proof-of-delivery details and local delivery location, then contact the seller with the result. |
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| Recipient action | Confirm whether a building manager, family member or neighbour accepted the parcel. |
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| Shipper action | Request a delivery investigation or claim through the applicable transport channel. |
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| 17TRACK limitation | 17TRACK can display available events but cannot retrieve the parcel or decide liability. |
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| Return to sender, failed delivery or damage | Preserve the packaging, photograph the condition and read the latest exception. |
View all details for returns, failed delivery and damage| Likely cause | Address problem, unavailable consignee, refusal, restricted contents or transport damage. |
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| Immediate action | Contact the seller or shipper promptly and provide photographs, value evidence and the complete event history. |
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| Escalation | Use the service-specific inquiry or claim route supplied by the contracting party. |
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| Who contacts whom | The shipper normally initiates a carrier investigation; the recipient reports the condition and delivery facts. |
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International Shipping, Customs and Carrier Handoffs
XJD describes overseas agents supporting destination-port customs clearance and delivery. International tracking may therefore combine XJD events with origin, line-haul, customs and last-mile events. A partner event does not by itself prove that XJD has physically received the parcel.
International Flow
| Stage | Physical custodian or responsible entity |
| Origin collection and consolidation | Seller, warehouse or first transport partner. |
View all details for origin collection| Typical event | Label created, collected, received or warehouse processing. |
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| What is happening | Shipment data is matched to the physical parcel and prepared for transport. |
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| Number change | A partner or destination number may be associated with the original record. |
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| Customer action | Verify the address, contents and dispatch record with the seller. |
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| Export processing and line-haul | XJD, its contracted route operator or an origin export facility. |
View all details for export and line-haul| Typical event | Export processing, departure, transport or arrival at an exchange facility. |
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| What is happening | Consolidated shipments move through security, export controls and international transport. |
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| Visibility gap | Physical movement between facilities may generate fewer scans than domestic delivery. |
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| Customer action | Do not interpret a scan gap alone as loss; compare it with the quoted route and ask the shipper for an inquiry when appropriate. |
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| Partner handoff | Overseas agent, destination carrier or destination postal operator. |
View all details for partner handoffs| Typical event | Shipping data received, awaiting handoff, received by partner or destination processing. |
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| What is happening | Electronic pre-advice, physical transfer and first receiving scan are separate events. |
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| Number change | The original number may continue, or a last-mile identifier may be linked. |
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| Customer action | Use the destination operator shown in the event history only after a receiving scan or official handoff instruction. |
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| Import customs and last mile | Destination customs authority followed by the local delivery operator. |
View all details for import and last-mile delivery| Typical event | Import review, release, arrival at local facility, out for delivery or delivered. |
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| What is happening | Customs assesses the import declaration before the destination operator completes delivery. |
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| Customer action | Pay assessed duties or provide documents only through an official destination instruction. |
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| Important boundary | Arrival at an exchange office or customs facility does not mean that customs has released the shipment. |
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Delivery Management and Post-shipment Options
The reviewed XJD pages provide tracking, quotation and contact entries. Address changes, interception, pickup appointments, redelivery and proof-of-delivery requests should be requested through the seller, XJD service desk or the destination operator identified in the latest event.
Lost, Damaged, Claims, Insurance and Refunds
A tracking inquiry asks where the shipment is; a transport investigation examines loss or delay; an insurance claim seeks covered compensation; postage refunds and marketplace refunds are separate processes. Preserve the packaging, label, invoice, photographs and delivery evidence. The shipper should normally begin a carrier claim because the shipper arranged the transport.
Shipping Restrictions and Special Handling
The applicable restrictions depend on the selected XJD route, origin, destination and transport mode. Shippers should obtain the current route rules before tendering batteries, liquids, dangerous goods, perishables or regulated products.
Shipping Restrictions
| Category | Handling principle |
| Dangerous goods | Require route-specific acceptance and compliant declaration; refusal can cause return or delay. |
| Batteries and liquids | Packaging, transport mode and destination rules determine acceptance and inspection. |
| Perishables and restricted products | Confirm the selected route before dispatch because customs or partners may reject the shipment. |
Customer Service
For XJD shipment support, start with the official website or the published Shenzhen telephone number. Prepare the tracking number, shipment date, service or route, origin and destination, latest scan, consignee details and any photographs or value evidence.
Customer Service
| Channel | Verified contact or link |
| Official website and tracking | XJD official website |
View all details for the official website channel| Best for | Tracking, quotations, company information and online consultation entry. |
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| Region and language | The reviewed website is primarily Chinese-language and serves China-origin logistics customers. |
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| Information to prepare | Shipment number, route, customer or consignee details and latest event. |
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| Limitation | Tracking visibility depends on the selected XJD or partner channel. |
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| Telephone | 0755-2919-6567 |
View all details for the XJD telephone channel| Best for | Shipment follow-up, quotations and customer-service escalation. |
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| Region | Published by the Shenzhen company website. |
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| Information to prepare | Tracking number, shipment date, selected product, latest scan and destination. |
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| Limitation | The reviewed contact page does not publish operating hours or a time zone. |
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| Contact page | XJD contact page |
Ecommerce and Business Tracking
Businesses using XJD should keep the merchant order ID, XJD or partner tracking number and any destination last-mile number as separate fields. 17TRACK can provide multi-carrier visibility where supported, helping a merchant standardize shipment events and investigate WISMO requests without treating an aggregated event as a carrier guarantee.
Developer/API Comparison
| Option | Provider |
| 17TRACK API | 17TRACK |
View all details for the 17TRACK API option| Carrier coverage | Multi-carrier tracking where supported by 17TRACK, including carrier-code routing supplied by the API documentation. |
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| Primary use | Merchant tracking aggregation, status normalization and multi-carrier shipment workflows. |
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| Authentication | 17token request header. |
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| Tracking and batch capability | The documented registration endpoint accepts an array of tracking records. |
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| Current documentation | 17TRACK API documentation |
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FAQ
Basic FAQs
1. How do I track my XJD package?Enter the shipment number on the official XJD website or use 17TRACK to view available events.
2. Where can I find my XJD tracking number?Check the seller’s dispatch email, shipping label, XJD quotation or transport receipt.
3. What does an XJD tracking number look like?XJD does not publish one universal public format on the reviewed pages, so use the exact number supplied by the seller or XJD.
4. Why has my XJD tracking number shown no event?The label may exist before physical acceptance or the first partner scan; ask the seller to confirm handover.
5. How long does XJD delivery take?Delivery depends on the selected small-parcel, express, rail, road or dedicated-line route, destination and customs process.
6. What should I do after an XJD delivery failure?Check the address and latest exception, then ask the seller or the local delivery operator about redelivery or return handling.
7. What should I do if XJD says delivered but I have nothing?Check the delivery location, household, reception desk and neighbours, then request delivery evidence through the seller or operating carrier.
8. How do I report an XJD lost or damaged shipment?Give the shipper the tracking history, packaging, photographs, invoice and value evidence so the shipper can start the applicable investigation or claim.
9. Can XJD handle international packages?Yes, XJD lists international small parcels, international express and international dedicated lines, including stated FBA coverage for several major markets.
10. How can I contact XJD?Use the official contact page or call 0755-2919-6567 with the tracking number and latest scan ready.
Expert FAQs
11. Does XJD operate every transport leg in an international shipment?No conclusion should be drawn from the brand name alone; XJD describes overseas agents and route-specific products, so the latest event identifies the current operational party.
12. Does a shipping-partner event mean XJD has received my parcel?No; electronic pre-advice, physical handover and first receiving scan are separate milestones.
13. Can an international tracking number change after an XJD handoff?The original number may continue, or a destination last-mile identifier may be linked; retain both values for support.
14. Does arrival at destination customs mean an XJD shipment is cleared?No; arrival means processing has reached the customs or exchange stage, while release requires the relevant authority’s clearance event.
15. What information should an XJD business customer keep for API tracking?Keep the merchant order ID, shipment number, carrier or partner identity, destination last-mile number and normalized status history.
Tracking API
// Carrier official tracking API:
// Current public official tracking API not confirmed.
//
// 17TRACK API: POST https://api.17track.net/track/v2.4/register
// Required headers:
// 17token: YourKey
// Content-Type: application/json
//
// Replace CARRIER_CODE with the current 17TRACK carrier code
// from the 17TRACK documentation. Do not guess the code for XJD.
fetch("https://api.17track.net/track/v2.4/register", {
method: "POST",
headers: {
"17token": "YourKey",
"Content-Type": "application/json"
},
body: JSON.stringify([
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
])
});
Sources & References
17TRACK is an independent tracking platform and is not affiliated with XJD.