Teamwork Tracking
Please enter the Teamwork tracking number to check the latest shipping status.
About Teamwork
Teamwork(ShuangHe or 双合国际物流) is the display name used for the logistics business operating the Chinese-language website at teamwork56.com. The website identifies the business as 深圳双合国际物流有限公司 and describes an international logistics operation based in Shenzhen that provides warehousing, inspection, sorting, packing, customs declaration, international transport and overseas delivery for overseas Chinese customers, students and cross-border sellers.
| Field | Verified information |
|---|---|
| Official website | teamwork56.com |
| Chinese company name | 深圳双合国际物流有限公司. |
| Carrier type | International logistics operator and forwarding provider with warehousing, line-haul and overseas delivery services. |
| Primary regions | China-origin shipments to the United States, Canada and Europe, with additional overseas warehouse and last-mile services. |
| Official tracking page | Teamwork logistics query page |
| Parent organization | The supplied official pages identify 深圳双合国际物流有限公司 as the operating company. |
Carrier Entity Relationships
| Entity | Relationship to Teamwork |
|---|---|
| 深圳双合国际物流有限公司 | This is the operating company named in the official website footer. |
| International small-package lines | Teamwork markets Canada and United States small-package lines, including products described as suitable for ordinary goods and, on selected products, goods containing batteries. |
| USPS and Canada Post | The official workflow says shipments can be handed to USPS or collected by Canada Post after the flight lands; this describes a downstream handoff, not necessarily the issuer of the original number. |
| Teamwork tracking page | The official tracking page is the website's logistics-query entry point. |
| 17TRACK | 17TRACK is an independent aggregation platform. It is not the transport operator, claims decision-maker or delivery-change authority for Teamwork. |
Quick Answer
Enter the shipment tracking number on the official Teamwork logistics-query page or in 17TRACK. If no event appears, first check that you are using the shipment number rather than an order number, remove accidental spaces, and allow for the time between label creation, warehouse intake and the first transport scan. 17TRACK is independent from Teamwork and cannot change an address, issue a refund or approve a claim.
How to Track Teamwork Packages
Use the official Teamwork query page when you want the operator's own result. Use 17TRACK when you need a consolidated view across Teamwork and a downstream postal or delivery partner.
| Step | Action |
|---|---|
| 1 | Find the shipment number in the seller's dispatch message, Teamwork label, warehouse record or shipping receipt. |
| 2 | Open the official Teamwork tracking page and submit the shipment number. |
| 3 | For a multi-carrier view, submit the same number to 17TRACK and review the named carrier and latest event. |
| 4 | If the result is empty, ask the sender to confirm the shipment number and whether the parcel has reached the Teamwork warehouse or received its first transport scan. |
An order number identifies a purchase; a reference number identifies a merchant or internal transaction; a shipment number identifies the transport record. These identifiers are not interchangeable.
Tracking Number Formats and Examples
The supplied Teamwork pages do not publish a single universal number pattern. A Teamwork shipment may move through a postal or last-mile partner, so the number visible to a buyer can be issued by Teamwork, an origin logistics system or a downstream carrier. Use the official query page or automatic carrier recognition rather than inferring a service from a prefix alone.
Tracking Number Format
| Identifier family | Normalized pattern and use |
|---|---|
| Teamwork shipment number | Use the exact shipment identifier supplied by Teamwork or the seller. The official pages do not publish a fixed length or prefix rule. |
| Partner postal number | A downstream postal identifier may appear after handoff. A postal partner's number can be trackable by Teamwork or 17TRACK without being issued by Teamwork. |
| Merchant order/reference ID | This identifies the purchase or seller record and may not return transport events. |
| Redacted example | Use examples such as TW######## or #### #### #### only as placeholders; do not treat them as official format rules. |
Tracking Statuses and Meanings
Teamwork's public evidence describes a lifecycle from order and warehouse intake through international transport and handoff. Exact wording can vary by service and partner.
Status Quick Lookup
| Status stage | Meaning and next action |
|---|---|
| Pre-shipment / order received | The shipment record or advance information exists. The sender should confirm that goods have been sent to the Teamwork warehouse. |
| Warehouse intake / scanned | Teamwork has recorded warehouse receipt. Sorting, packing, labeling and dispatch preparation may follow. |
| In transit / flight or line-haul | The shipment is moving through international transport. The customer should allow for transport and processing gaps. |
| Partner handoff | The shipment is being transferred to a postal or last-mile partner such as USPS or Canada Post where the selected workflow uses that handoff. |
| Out for delivery / pickup | The downstream delivery organization is handling final delivery or an available collection route. |
| Delivered / signed | A delivery event has been recorded. Check the delivery location, household, building desk and partner proof of delivery before escalating. |
| Exception / return | An address, customs, handling or delivery issue may require action. The sender should contact Teamwork because forwarding, return and claims rights depend on the service contract. |
Services and Delivery Times
Teamwork publishes reference windows for selected products. These are estimates rather than a universal delivery guarantee and can change with origin handling, flights, customs, partner acceptance and destination delivery.
Service Comparison
| Service | Short use and published reference |
|---|---|
| Canada air small package | Ordinary-goods line; the site states a fast-line reference of 5–9 business days. |
| Canada air small package with battery | Selected battery-eligible product; the site states a fast-line reference of 5–9 business days. |
| United States small package | Ordinary-goods line; the site states a fast-line reference of 10–15 business days. |
| United States small-package express | Express small-package product; the site states a reference of 6–9 business days, or 5–8 business days for the listed battery product. |
| Consolidation and oversized freight | Sea, air and oversized routes to Canada and the United States, with destination delivery or overseas-warehouse pickup options. |
Delivery Time
| Route or service | Published reference |
|---|---|
| Canada air small package | 5–9 business days for the listed fast line; actual delivery may extend during handoff or customs processing. |
| United States small package | 10–15 business days for the listed line. |
| United States small-package express | 6–9 business days, with 5–8 business days shown for the listed battery product. |
| Canada sea consolidation | 30–40 business days. |
| Canada air consolidation | 7–10 business days. |
| United States sea consolidation | 20–30 business days. |
| United States air consolidation | 7–10 business days. |
Destination Country Delivery Times
| Destination | Confirmed route guidance |
|---|---|
| Canada | Air small-package references are 5–9 business days for the listed fast line, 7–10 business days for air consolidation, and 30–40 business days for sea consolidation. Canada Post may handle a downstream collection or delivery step. |
| United States | Small-package references are 10–15 business days; express references are 6–9 business days or 5–8 business days for the listed battery product. United States sea and air consolidation references are 20–30 and 7–10 business days. USPS may receive a downstream handoff. |
| Europe | Teamwork states that its international network covers Europe, but the supplied product evidence does not give a destination-specific delivery window. |
Common Tracking Problems and Solutions
Problem & Solution
| Problem or status | Check first and immediate action |
|---|---|
| Invalid number | Compare the number with the seller's dispatch notice, remove spaces and ask the sender whether it is a shipment number rather than an order ID. |
| No tracking events | The record may have been created before warehouse intake or the first transport scan. Ask the sender to confirm physical handover to Teamwork. |
| No update in transit | International line-haul and partner handoff can create a visibility gap. Compare the official result with 17TRACK and contact the sender if the promised window has passed. |
| Delivery exception or address issue | The sender should contact Teamwork promptly with the shipment number and corrected address; the receiver should also check the downstream partner's notice. |
| Delivered but not received | Check the delivery location, household members, neighbours, reception desk and local partner proof of delivery. Then ask the seller or sender to open an inquiry. |
| Returned or suspected lost | Do not assume that 17TRACK can start a claim. The sender should request a Teamwork investigation and retain receipts, contents evidence and packaging. |
International Shipping, Customs and Carrier Handoffs
Teamwork's published workflow is China warehouse intake, labeling, loading, international flight or line-haul, arrival processing and handoff to USPS or Canada Post where applicable. Arrival in a destination country does not itself prove that customs has released the shipment.
| Stage | Responsible party and customer action |
|---|---|
| Warehouse intake | Teamwork records receipt, sorting and packing. The sender should resolve missing-item or consolidation questions here. |
| Export preparation | Teamwork prepares labels, loading and customs-declaration information. Accurate contents and address data matter. |
| International transport | The shipment moves by the selected air or sea route. Scans can be sparse during transport. |
| Import and handoff | Destination customs and the receiving delivery organization handle their own stages. USPS or Canada Post may appear after the Teamwork transport stage. |
| Last mile | The local delivery organization performs final delivery or pickup. A partner event does not necessarily mean Teamwork performed that scan. |
Delivery Management and Post-shipment Options
The supplied Teamwork pages describe delivery and overseas-warehouse pickup routes, but do not publish a self-service interception, address-change or delivery-instruction tool. Ask the sender or Teamwork before requesting a change, because a shipment may already be with a downstream partner.
Lost, Damaged, Claims, Insurance and Refunds
A tracking inquiry, a transport investigation, a carrier claim and a merchant refund are different processes. The sender or contracted account holder should contact Teamwork with the shipment number, dispatch evidence, contents description, value evidence and photographs of damage or packaging. 17TRACK cannot approve a claim or refund.
Shipping Restrictions and Special Handling
| Category | Confirmed guidance and tracking impact |
|---|---|
| Ordinary goods | Several listed small-package and oversized services accept ordinary goods, subject to the selected route's rules. |
| Battery-containing goods | Teamwork lists battery-specific products for selected Canada and United States routes. Eligibility must be confirmed before dispatch. |
| Sensitive or restricted goods | The consolidation pages refer to ordinary and sensitive cargo on selected routes. Ask Teamwork for current acceptance, packaging and declaration rules before shipping. |
Customer Service
| Channel | Verified link or contact guidance |
|---|---|
| Tracking | Official Teamwork logistics query page. |
| Contact form | The official website provides a contact submission area for arranging service staff follow-up. |
| Business service | The website identifies a business WeChat contact and one-to-one customer service for logistics customers. |
| Published service hours | Monday through Saturday, 09:30–12:00 and 14:00–18:30, as displayed by the Chinese-language official website. The page does not state a separate time zone. |
| Prepare before contacting | Shipment number, sender and recipient details, dispatch date, service or route, latest event, contents description and photographs where damage is involved. |
Ecommerce and Business Tracking
Teamwork's official site describes ERP integration, customer ERP order import, warehouse scanning and a business-oriented shipping workflow. Merchants should use their Teamwork account or operational contact for account integration questions and use 17TRACK when they need multi-carrier visibility.
Developer/API Comparison
| Option | Provider | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Teamwork operational integration | Teamwork | ||||||||
View all details for Teamwork operational integration
| |||||||||
| 17TRACK API | 17TRACK | ||||||||
View all details for 17TRACK API
| |||||||||
FAQ
Basic FAQs
Enter the shipment number on the official Teamwork tracking page or submit it to 17TRACK for an independent multi-carrier view.
Look in the seller's dispatch message, Teamwork label, warehouse record or shipping receipt.
Teamwork's supplied public pages do not publish one universal pattern, so use the exact number supplied by the sender rather than guessing from a prefix.
The record may exist before warehouse intake or the first transport scan; ask the sender to confirm physical handover.
Published references include 5–9 business days for a listed Canada fast line, 10–15 business days for a listed United States small-package line and 6–9 business days for a listed United States express line.
Check the official result and 17TRACK, then ask the sender to contact Teamwork if the route's reference window has passed.
Review the local delivery notice and contact the sender or downstream delivery partner with the shipment number and address.
Check the delivery location, household members, neighbours, reception desk and available proof of delivery, then ask the sender to open an inquiry.
The sender or account holder should contact Teamwork with the shipment number, dispatch evidence, value information, photographs and packaging details.
Use the official website's contact area, business WeChat contact or the published one-to-one customer-service route.
Expert FAQs
No. Teamwork's workflow can hand shipments to USPS or Canada Post, so a downstream number may be visible in tracking without being issued by Teamwork.
Warehouse intake records receipt and processing at Teamwork; a later postal or last-mile scan records a partner's acceptance or handling stage.
No. Arrival, customs processing and customs release are separate events, and a destination scan does not by itself prove release.
The official product list identifies battery-specific Canada and United States small-package products; eligibility and packaging must be confirmed for the selected route.
The supplied official pages describe ERP integration but do not publish a public tracking API specification; businesses should request current integration information from Teamwork.
No. Address changes, delivery instructions and claims must be handled by the sender, Teamwork or the downstream delivery organization according to the shipment stage.
Line-haul arrival, customs processing, partner handoff and the first local scan can occur at different times, creating a visibility gap.
Tracking API
// 1. Teamwork official tracking API:
// Current public official tracking API not confirmed in the supplied official pages.
// 2. 17TRACK API
// Confirm the current carrier code in the 17TRACK documentation before production use.
POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
Sources & References
- Teamwork official website — 双合国际物流. 深圳双合国际物流有限公司
- Teamwork logistics query page — 物流查询. 深圳双合国际物流有限公司
- 17TRACK API documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Teamwork.
Track your package
Global express parcel tracking service
