CLE Tracking

Please enter the CLE tracking number to check the latest shipping status.

TRACK

About CLE

CLE(KeLuoKe or Clocair or 可络客国际物流) is the public-facing abbreviation used by Shanghai CLE International Logistics Co., Ltd. The company describes its role as an international logistics provider based in Shanghai, arranging air and sea dedicated-line transportation, customs clearance and destination delivery for selected Europe, United Kingdom, United States, Canada and Australia routes.

Field	Confirmed information
Official name	Shanghai CLE International Logistics Co., Ltd.
Official website	https://www.clocair.com/
Carrier type	International logistics provider and dedicated-line freight operator.
Primary regions	Europe, the United Kingdom, the United States, Canada and Australia.
Tracking page	The official site presents a logistics system and full-link shipment tracking service.
Headquarters	Jiu亭 Logistics Park, Songjiang, Shanghai, China.

Carrier Entity Relationships

Entity

Entity type

CLE

CLE is the logistics provider identified by the official site as operating the listed dedicated routes.

View all details for CLE

Why it matters to tracking	CLE’s system is intended to provide shipment data across the transportation chain.
Official evidence	CLE official website

Dedicated air and sea routes

The official site lists air routes to Europe, the United Kingdom, the United States, Canada and Australia, plus sea routes to the United Kingdom, United States and Australia.

View all details for CLE routes

Why it matters to tracking	The route selected by the shipper affects the applicable scans, transit stages and destination delivery arrangement.
Official evidence	CLE main routes

Customs and last-mile operations

CLE states that its dedicated routes include professional customs-clearance teams and destination delivery networks.

View all details for customs and delivery

Why it matters to tracking	A customs or destination scan may represent a change of operational stage rather than a new carrier-issued number.
Official evidence	CLE company profile

17TRACK

17TRACK aggregates available tracking events; it does not operate CLE transportation or decide delivery outcomes.

View all details for the 17TRACK relationship

Why it matters to tracking	Shipment actions such as address changes, claims and refunds remain matters for CLE, the seller or the responsible delivery party.
Official evidence	17TRACK API documentation

Quick Answer

Enter the shipment identifier supplied by the seller or CLE into the official CLE tracking system or into 17TRACK. If no event appears, first remove spaces and punctuation, check that you are using a shipment identifier rather than an order number, and ask the seller whether the shipment has been handed to CLE. 17TRACK is an independent tracking platform; it cannot redirect a shipment, approve a refund or decide a claim.

How to Track CLE Packages

Route	Steps
Official CLE route	Open the official CLE website, sign in if the shipment system requires it, and submit the identifier supplied with the shipment. The official site describes full-link data tracking.
17TRACK route	Open 17TRACK, enter the identifier, let the platform identify the carrier, and compare the returned events with the seller’s shipping notice.
No result	Check spelling, spaces, label-creation timing and handoff status. The seller is normally best placed to confirm the correct identifier and whether the parcel has physically entered the network.

A tracking number identifies transport activity; an order number identifies a purchase. A reference number can identify a customer transaction, while a label number identifies shipping paperwork. These values should not be substituted unless the tracking page explicitly accepts them.

Tracking Number Formats and Examples

The supplied official CLE material describes a tracking system but does not publish a universal public number pattern. CLE identifiers may therefore be route- or customer-system specific. Use the exact identifier shown by the seller, shipping label or CLE system rather than inferring a service from a prefix alone.

Tracking Number Format

Identifier family

Normalized pattern

CLE shipment identifier

Route-specific identifier supplied by CLE or the seller.

View all details for CLE shipment identifiers

Length/structure	Use the exact alphanumeric or numeric value provided for the shipment; a public universal length is not stated on the supplied official page.
Issued by	The identifier may be generated within CLE’s logistics system or by a shipping seller.
Typical service/use	Air and sea dedicated-line shipments listed by CLE.
Who sees it and where	It may appear in a seller’s dispatch message, shipping documentation or the CLE logistics system.
Tracking scope	Available events depend on the route, system feed and handoff stage.
Important caveat	Do not treat a number accepted by a tracker as proof that CLE issued the number.

Merchant order or reference ID

Order or reference value supplied by the seller.

View all details for merchant references

Typical service/use	Purchase lookup and customer support, rather than transport-event lookup.
Who sees it and where	The buyer normally sees it in an order confirmation or dispatch email.
Tracking scope	It may not return carrier scans unless the carrier system explicitly maps it to a shipment.
Important caveat	Ask the seller for the shipment identifier when an order number produces no result.

Destination last-mile identifier

A local delivery identifier may appear after destination processing.

View all details for destination identifiers

Issued by	The destination delivery party may generate or expose a local reference after handoff.
Who sees it and where	The seller, CLE or destination delivery system may provide it when available.
Tracking scope	It can provide local delivery events that are absent from an international line-haul feed.
Important caveat	A handoff identifier does not necessarily replace the original CLE reference.

Tracking Statuses and Meanings

Status

Lifecycle stage

Shipment information received

Pre-shipment; electronic data or a label exists, but a physical acceptance scan may not yet exist.

View all details for pre-shipment status

What it means	The seller or logistics system has created shipment information.
Current responsible party	The seller remains responsible for confirming handover until CLE records receipt.
What happens next	Physical collection and an initial processing scan should follow.
What you should do	Contact the seller if the status remains unchanged after the seller’s stated dispatch timing.

In transit

Line-haul or processing stage; the shipment is moving through the arranged route.

View all details for in-transit status

What it means	The latest available event places the shipment in transportation or network processing.
Current responsible party	CLE or a route partner may hold the shipment depending on the latest physical scan.
What happens next	Further hub, customs or destination delivery events may appear.
What you should do	Compare the latest location with the promised route and ask the seller to investigate unusual inactivity.

Customs or destination processing

Import, clearance or destination handoff stage.

View all details for customs status

What it means	The shipment is undergoing destination-side processing or customs activity; arrival at a facility is not the same as customs release.
Current responsible party	The relevant customs authority, CLE’s clearance operation or a destination delivery party.
What happens next	Release, document or tax request, handoff or another processing scan may follow.
What you should do	Provide requested import information through the responsible party and retain invoices and payment records.

Delivered or exception

Final-mile completion or an interruption requiring action.

View all details for final-mile status

What it means	Delivered indicates a delivery scan; an exception indicates that the planned movement or delivery needs resolution.
Current responsible party	The destination delivery party normally controls the final delivery event.
What happens next	A receipt, redelivery, pickup, return or investigation may occur.
What you should do	Check the address and delivery location, then contact the seller or responsible delivery party with the identifier.

Services and Delivery Times

CLE’s official site lists dedicated air and sea routes rather than a single universal delivery standard. Published route pages should therefore be used for the shipment-specific estimate; customs, handoff and destination processing can change the actual delivery date.

Service Comparison

Service

Service type

EU, UK, US, Canada and Australia air routes

Dedicated international air logistics services.

View all details for CLE air routes

Best for	International e-commerce shipments requiring air-line transportation.
Coverage	Europe, United Kingdom, United States, Canada and Australia routes listed by CLE.
Tracking level	CLE describes full-link data tracking through its logistics system.
Key condition	Route-specific booking terms, customs requirements and destination delivery arrangements apply.

UK, US and Australia sea routes

Dedicated international sea logistics services.

View all details for CLE sea routes

Best for	Shipments arranged through sea transportation to the listed destinations.
Coverage	United Kingdom, United States and Australia routes listed by CLE.
Tracking level	Available visibility depends on booking data and operational scans.
Key condition	CLE lists weekly sailing arrangements for the named sea routes; the shipment booking controls the applicable schedule.

Delivery Time

Service

Published delivery standard

Air dedicated routes

The official page emphasizes flight frequency and route features; a universal day count is not stated.

View all details for air delivery timing

Business or calendar days	Use the route quotation or shipment-specific estimate.
Guarantee status	Route frequency is not a delivery guarantee.
Delay factors	Export handling, flight capacity, customs, destination processing and last-mile delivery.

Sea dedicated routes

The official page describes weekly sailing arrangements for listed sea routes; a universal day count is not stated.

View all details for sea delivery timing

Business or calendar days	Use the booking schedule and route quotation.
Guarantee status	A sailing schedule is not a guaranteed delivery date.
Delay factors	Port handling, sailing changes, customs and destination delivery.

Destination Country Delivery Times

Destination country or region

Primary service type

European Union

EU air dedicated line.

View all details for European Union delivery

Estimated delivery time range	Use the route-specific CLE quotation and shipment estimate.
Average delivery days	CLE’s public route page does not provide an average-day figure.
Last-mile partner or handoff carrier	CLE describes its own destination delivery network; a named country-level partner is not listed on the supplied page.
Customs and clearance tips	Keep the commercial invoice, consignee information and product description consistent with the customs declaration.

United Kingdom

UK air or sea dedicated line.

View all details for United Kingdom delivery

Estimated delivery time range	Use the selected CLE route quotation and shipment estimate.
Average delivery days	CLE’s public route page does not provide an average-day figure.
Last-mile partner or handoff carrier	CLE states that its dedicated routes use destination delivery networks.
Customs and clearance tips	Accurate consignee and commercial-invoice information helps prevent clearance queries.

United States

US air or sea dedicated line.

View all details for United States delivery

Estimated delivery time range	Use the selected CLE route quotation and shipment estimate.
Average delivery days	CLE’s public route page does not provide an average-day figure.
Last-mile partner or handoff carrier	CLE describes destination delivery networks for its dedicated routes.
Customs and clearance tips	Product description, declared value and consignee data should match the shipment documents.

Canada

Canada air dedicated line.

View all details for Canada delivery

Estimated delivery time range	Use the CLE route quotation and shipment-specific estimate.
Average delivery days	CLE’s public route page does not provide an average-day figure.
Last-mile partner or handoff carrier	CLE states that the Canada route provides Canada-wide delivery.
Customs and clearance tips	Ensure the importer and product information are complete before dispatch.

Australia

Australia air or sea dedicated line.

View all details for Australia delivery

Estimated delivery time range	Use the selected CLE route quotation and shipment estimate.
Average delivery days	CLE’s public route page does not provide an average-day figure.
Last-mile partner or handoff carrier	CLE describes destination delivery networks for its dedicated routes.
Customs and clearance tips	Accurate declarations and compliant packaging support clearance and final delivery.

Country-level averages are not published on the supplied CLE route page. A route quotation, booking record and latest scan should take priority over generic industry estimates.

Common Tracking Problems and Solutions

Problem or status shown	Likely cause and first action
Invalid number	The value may be an order or reference number, contain a transcription error, or not yet be recognized. Request the shipment identifier from the seller.
No tracking events	Electronic information may precede physical handover. Check the dispatch date, then ask the seller to confirm receipt by CLE.
Long gap in transit	Air or sea line-haul, customs and partner handoff can create visibility gaps. Compare the latest event with the route estimate and escalate through the seller.
Delivered but missing	Check the address, entrance, reception desk, household members and neighbors, then request proof of delivery from the seller or destination delivery party.
Customs or delivery exception	Documentation, taxes, address quality or destination restrictions may require action. Prepare the invoice and consignee details and follow the responsible party’s request.
Return to sender or damage	Notify the seller promptly, preserve packaging and contents, and ask CLE or the contracting shipper which investigation or claim process applies.

International Shipping, Customs and Carrier Handoffs

Stage

Physical custodian or responsible entity

Origin collection and export processing

The seller, origin warehouse and CLE coordinate preparation and export movement.

View all details for origin processing

Typical tracking event	Shipment information, collection, warehouse or export-processing scans.
Can the number change?	A partner or destination reference may be associated with the original shipment identifier.
Normal visibility gap	Data creation may occur before physical acceptance.
Customer action	The seller should confirm that the goods and documents were handed over.

International line-haul

CLE arranges the selected air or sea dedicated-line movement.

View all details for line-haul

Typical tracking event	Departure, transportation or arrival processing events.
Can the number change?	The original identifier may continue while operational references are linked internally.
Normal visibility gap	Sea movement and facility transfers may produce fewer public scans.
Customer action	Use the route estimate and latest scan rather than assuming that a quiet period means loss.

Customs clearance

CLE states that it has professional customs-clearance teams for its dedicated routes.

View all details for customs clearance

Typical tracking event	Import processing, clearance review or release-related events.
Can the number change?	A customs declaration or local reference can be associated with the shipment.
Normal visibility gap	Customs processing does not have a universal public completion time.
Customer action	Provide accurate product, value, consignee and invoice information when requested.

Destination delivery and handoff

CLE describes destination delivery networks and multi-account final delivery arrangements for listed routes.

View all details for destination handoff

Typical tracking event	Destination processing, dispatch, delivery attempt or delivery scan.
Can the number change?	A destination identifier may be exposed after handoff; ask the seller for any linked number.
Normal visibility gap	Electronic pre-advice can precede physical receipt by the final-mile operator.
Customer action	For a delivery issue, contact the seller first and provide the full address and latest event.

Delivery Management and Post-shipment Options

The supplied official CLE page describes transportation, customs clearance and destination delivery, but does not publish consumer self-service rules for interception, address changes, pickup or delivery instructions. Ask the seller or CLE whether a route-specific request is possible before the shipment reaches final delivery.

Lost, Damaged, Claims, Insurance and Refunds

Process

Use when

Tracking inquiry

Use when an event is missing or unclear; provide the identifier, booking details and latest scan.

View all details for tracking inquiries

Who files	The seller or contracting shipper should normally open the operational inquiry.
Evidence	Shipment identifier, dispatch date, route, consignee address and recent event.
Possible outcome	Status clarification, scan investigation or an instruction for the next responsible party.

Loss or damage claim

Use when the shipment is lost, damaged or missing contents and the applicable booking terms permit a claim.

View all details for CLE claims

Who files	The contracting shipper should ask CLE which party is entitled to file.
Evidence	Identifier, commercial invoice, value evidence, photographs, packaging and contents.
Possible outcome	Investigation, settlement or a request for additional documentation under the booking terms.

Merchant refund

Use when the buyer seeks reimbursement under the seller’s order policy; 17TRACK cannot approve it.

View all details for merchant refunds

Who files	The buyer contacts the seller or marketplace.
Evidence	Order record, tracking history, delivery evidence and correspondence.
Possible outcome	Seller decision under the applicable purchase and marketplace terms.

Shipping Restrictions and Special Handling

Customer Service

Channel

Verified contact or link

Official website

https://www.clocair.com/

View all details for the official website

Best for	Company information, listed routes, account access and contact navigation.
Information to prepare	Shipment identifier, route, sender and consignee details, latest scan and order record.
Important limitation	The supplied page does not state service hours or a separate customer-service language schedule.

CLE@clocair.com

View all details for CLE email

Best for	Written shipment questions and business follow-up.
Region and language	The address is published by CLE; the supplied page does not specify a language schedule.
Information to prepare	Identifier, booking date, route, address, latest event and requested resolution.

Telephone

19945790385

View all details for CLE telephone support

Best for	Urgent shipment coordination after preparing the shipment details.
Region and time zone	The number is published with CLE’s Shanghai address; the supplied page does not state hours.
Important limitation	Ask the seller to coordinate commercial claims or refunds where the seller is the contracting party.

Ecommerce and Business Tracking

CLE states that it operates a logistics system developed for its dedicated business and provides full-link data tracking and query capability. Merchants should distinguish CLE’s own system from 17TRACK’s multi-carrier aggregation service and should confirm access, authentication and batch features directly with the relevant provider.

Developer/API Comparison

Option

Provider

CLE logistics system

CLE

View all details for the CLE logistics system

Carrier coverage	CLE’s own dedicated business routes and associated shipment data.
Primary use	Full-link operational tracking and queries for CLE customers.
Authentication	CLE’s public page shows registration and login navigation; access terms should be obtained from CLE.
Tracking, batch and webhook capability	The public page describes tracking and query capability; batch and webhook functions require direct confirmation.
Current developer documentation	Use CLE’s official contact channels for system access information.
Migration or deprecation note	No migration instruction is stated on the supplied page.

17TRACK API

17TRACK

View all details for the 17TRACK API

Carrier coverage	Multi-carrier tracking subject to 17TRACK carrier support.
Primary use	Standardized tracking integration across multiple logistics providers.
Authentication	17token header authentication is documented in the current API reference.
Tracking, batch and webhook capability	Consult the current 17TRACK API documentation for supported registration and notification functions.
Current developer documentation	17TRACK API documentation
Migration or deprecation note	Review the current documentation before implementation.

FAQ

Basic FAQs

1. How do I track my CLE package?

Enter the shipment identifier on the official CLE website or use 17TRACK to view available events.

2. Where can I find my CLE tracking number?

Check the seller’s dispatch message, shipping label or CLE shipment documents, and request the transport identifier if you only received an order number.

3. What does a CLE tracking number look like?

CLE’s public page does not publish one universal format, so use the exact route-specific identifier supplied with the shipment.

4. When will the first CLE tracking event appear?

The first event appears after shipment information is created or the goods are physically accepted, depending on the route and data feed.

5. Why is my CLE tracking not updating?

Air or sea line-haul, customs processing and handoffs can create gaps; ask the seller to verify the latest operational status when the gap exceeds the route estimate.

6. How long does CLE delivery take?

Timing depends on the selected air or sea route, origin, destination, customs and final delivery; use the shipment-specific CLE quotation.

7. What should I do after a CLE delivery failure?

Check the address and delivery notice, then ask the seller or destination delivery party about redelivery, pickup or return handling.

8. What should I do if CLE says delivered but I have not received the parcel?

Check the entrance, reception desk, household members and neighbors, then request proof of delivery and contact the seller.

9. How do I report a lost or damaged CLE shipment?

Notify the seller promptly, preserve the packaging and collect photographs, invoices and value evidence before asking which claim process applies.

10. How can I contact CLE?

Use CLE@clocair.com, telephone 19945790385 or the contact route on the official CLE website.

Expert FAQs

11. Does CLE provide air and sea dedicated lines?

Yes. CLE lists air routes to Europe, the United Kingdom, the United States, Canada and Australia, and sea routes to the United Kingdom, United States and Australia.

12. What does CLE mean by full-link tracking?

CLE describes a logistics system designed to provide shipment data and queries across the transportation chain, although event visibility still depends on operational scans and partner feeds.

13. Does a customs arrival scan mean that a CLE shipment is released?

No. Arrival at a customs or destination facility indicates processing, while release requires the applicable customs decision and documentation.

14. Who is responsible during a CLE destination handoff?

Responsibility follows the latest physical custody and delivery arrangement; an electronic pre-advice event does not by itself prove physical acceptance by the final-mile party.

15. Can a CLE shipment use more than one identifier?

Yes, a destination or operational reference may be associated with the original shipment identifier; ask the seller or CLE to link the values.

16. Can businesses use CLE’s logistics system?

CLE’s website presents registration and login navigation and describes a business logistics system; businesses should request access terms and integration details from CLE.

17. Can businesses track CLE shipments through 17TRACK?

Businesses can consult the 17TRACK API documentation for supported carrier registration and tracking integration, while carrier-code support should be checked before production use.

Tracking API

17TRACK API reference

// CLE official public tracking API: current public endpoint and authentication are not stated on the supplied CLE page.
// 17TRACK API:
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json
Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]
// Confirm the current CLE carrier code in 17TRACK documentation before production use.
// 17TRACK is an independent tracking platform and does not transport the shipment.