Swiss Post Tracking

Please enter the Swiss Post tracking number to check the latest shipping status.

https://www.post.ch/

TRACK

About Swiss Post

Swiss Post is Switzerland’s national postal operator and a logistics provider for domestic mail, domestic Parcels, Swiss export Parcels and inbound international postal items delivered in Switzerland. In tracking, Swiss Post may be the origin carrier, the Swiss domestic carrier, the export postal operator, or the destination last-mile postal operator after a foreign post hands an item to Switzerland.

Swiss Post Overview

Field	Verified information
Official name	Swiss Post Ltd; official-language names include Die Schweizerische Post AG, La Poste Suisse SA and La Posta Svizzera SA.
Official website	https://www.post.ch/
Carrier type	Designated postal operator, parcel carrier, express and logistics service provider.
Primary region	Switzerland and Liechtenstein for domestic delivery; worldwide postal network through international postal partners.
Tracking page	Swiss Post Track consignments
Ownership and location	Swiss Post is owned by the Swiss Confederation and is headquartered in Bern, Switzerland.

Carrier Entity Relationships

Entity

Entity type

Swiss Post

Canonical carrier

View all details for Swiss Post

Relationship to Swiss Post	Swiss Post is the public-facing brand of Switzerland’s postal operator and logistics provider.
Why it matters to tracking	Users should track Swiss domestic and Swiss postal export consignments with Swiss Post rather than with an unrelated marketplace or forwarding brand.
Official evidence	Swiss Post company pages and the official website identify the entity and its services.

PostPac Priority, PostPac Economy and Swiss-Express Moon

Operated services

View all details for Swiss Post operated services

Relationship to Swiss Post	PostPac Priority, PostPac Economy and Swiss-Express Moon are Swiss domestic parcel or express services operated by Swiss Post.
Why it matters to tracking	The product name helps explain whether the delivery standard is next working day, two working days, or early express delivery.
Official evidence	Swiss Post sending Parcels and express product pages.

Swiss Post Track consignments

Tracking product

View all details for Swiss Post tracking products

Relationship to Swiss Post	The Track consignments page is the official Swiss Post consumer tracking tool for supported consignments.
Why it matters to tracking	Official tracking is the best place to verify delivery attempts, collection notes and Swiss Post service options.
Official evidence	Swiss Post receiving mail and track consignments pages.

International exchange offices, Swiss customs and destination postal operators

Network and partner entities

View all details for Swiss Post international network entities

Relationship to Swiss Post	Swiss Post exchanges international mail with foreign postal operators and customs authorities at export and import stages.
Why it matters to tracking	A tracking gap can occur while an item is between posts, in airline line-haul, or waiting for customs inspection.
Official evidence	Swiss Post international sending, receiving and customs guidance.

17TRACK

Independent tracking platform

View all details for 17TRACK and Swiss Post

Relationship to Swiss Post	17TRACK aggregates available tracking events for Swiss Post and many Other carriers, but 17TRACK does not transport Swiss Post Parcels.
Why it matters to tracking	17TRACK is useful when a shipment uses multiple postal operators, but address changes, claims and refunds must be handled by the seller or carrier.
Official evidence	17TRACK tracking and API documentation.

Quick Answer

To track a Swiss Post package, enter the consignment number from the receipt, shipping label, delivery notice or seller shipment email on the official Swiss Post tracking page or on 17TRACK. 17TRACK is an independent multi-carrier tracking platform that helps display available events across carriers; it does not carry Parcels, change addresses, approve refunds, open customs files or settle Swiss Post claims.

Situation	Best first action
You have a Swiss Post number	Track it on Swiss Post and 17TRACK; remove spaces or hyphens if the first search fails.
17TRACK shows no carrier match	Check whether the seller gave an order number, marketplace reference or partner number instead of a postal tracking number.
The item is international	Use 17TRACK to follow origin-post and destination-post events, then use Swiss Post when Switzerland is the current postal operator.

How to Track Swiss Post Packages

Swiss Post tracking starts with a consignment identifier, not a webshop order number. Use the official Swiss Post tool for Swiss delivery options and 17TRACK when the same parcel may move through more than one postal or logistics network.

Tracking path	Steps
Official Swiss Post tracking	Open the Swiss Post Track consignments page, enter the consignment number exactly as provided, and review scans, delivery attempts, collection information and any available delivery management options.
17TRACK tracking	Paste the tracking number into 17TRACK, let carrier auto-detection run, and choose Swiss Post if the shipment is a Swiss Post consignment or an item currently handled by Swiss Post.
Where to find the number	Check the post-office receipt, online label, business shipping portal, delivery notice, merchant dispatch email, marketplace order page or return label.
When no number is available	Ask the sender or merchant for the postal consignment number; Swiss Post and 17TRACK usually cannot find a consumer parcel from only an order number or name.

Pro Tip: “Label created” or an electronic announcement means data exists, but Swiss Post may not yet have physical custody. Wait for an acceptance, sorting or handover scan before treating the parcel as received by Swiss Post.

Tracking Number Formats and Examples

Swiss Post can display several identifier families. A number that Swiss Post can track is not always issued by Swiss Post: inbound S10 numbers may be issued by the foreign origin post, while domestic Swiss parcel numbers are normally issued through Swiss Post channels.

Tracking Number Format

Identifier family

Normalized pattern

Swiss domestic parcel consignment

Usually numeric; spaces may be printed for readability and should be removed for search.

View all details for Swiss domestic parcel consignment

Length/structure	Swiss Post does not publish one universal consumer rule for every domestic product; common labels use long numeric consignment identifiers and Barcode data.
Issued by	Swiss Post through post-office counters, online labels or business shipping systems.
Typical service/use	PostPac Priority, PostPac Economy, returns and domestic business Parcels.
Who sees it and where	Domestic senders see it on the receipt or label; recipients see it in a sender notification or delivery notice.
Tracking scope	Swiss acceptance, sorting, delivery attempt, collection and delivery events.
Important caveat	Do not infer the exact product from the first digits alone; verify with Swiss Post tracking or the shipping document.

UPU S10 international outbound from Switzerland

AA ######### CH, such as CX ######### CH or RR ######### CH as masked examples.

View all details for UPU S10 outbound from Switzerland

Length/structure	Two service-indicator letters, nine digits including check digit, and the country code CH for Switzerland.
Issued by	Swiss Post when Switzerland is the origin postal administration.
Typical service/use	International Parcels, registered items and postal items requiring cross-border tracking.
Who sees it and where	Swiss senders see it on international labels; overseas recipients may see the same S10 number in destination-post tracking.
Tracking scope	Swiss export scans, airline or postal exchange events where available, import and destination delivery events.
Important caveat	S10 service letters indicate an identifier family, not a guaranteed service speed; the booked Swiss Post product and destination rules control delivery.

UPU S10 international inbound to Switzerland

AA ######### XX, where XX is the origin post country code, such as CN, DE, Us or GB.

View all details for UPU S10 inbound to Switzerland

Length/structure	Two letters, nine digits and the origin country code; the final country code identifies the issuing postal operator, not necessarily the current carrier.
Issued by	The origin postal operator, for example China Post, Deutsche Post, USPS or Royal Mail, depending on the country code and label.
Typical service/use	Inbound registered mail, Parcels, EMS-type postal express or tracked e-commerce packets delivered in Switzerland by Swiss Post where applicable.
Who sees it and where	Swiss recipients often see this number from the overseas seller; Swiss Post may continue using it after import handover.
Tracking scope	Origin-post scans first, then Swiss import, customs presentation, local delivery and collection events once data is exchanged.
Important caveat	“Swiss Post can track it” does not mean Swiss Post issued it or had custody before the item entered Switzerland.

Swiss Post delivery notice or collection notice number

Notice-specific number or Barcode printed on a missed-delivery card or digital notification.

View all details for Swiss Post delivery notice identifiers

Length/structure	Format depends on the notice channel and service.
Issued by	Swiss Post at the delivery or collection stage.
Typical service/use	Collection at a branch, parcel terminal or service point, and some delivery management actions.
Who sees it and where	Recipients see it on the delivery notice, Swiss Post login area or notification message.
Tracking scope	It may help manage delivery, but it is not always the same as the underlying parcel tracking number.
Important caveat	If 17TRACK cannot recognize a notice number, search with the original consignment number or contact the sender.

Merchant order, return or reference ID

Free-form merchant identifier; may contain letters, numbers, hyphens or an order prefix.

View all details for merchant references

Length/structure	No postal standard; format is controlled by the seller or platform.
Issued by	Merchant, marketplace, warehouse or return portal.
Typical service/use	Order lookup, customer service and returns authorization.
Who sees it and where	Buyers see it on the order page or invoice.
Tracking scope	Not a Swiss Post tracking number unless the merchant system maps it to a real consignment number.
Important caveat	Ask the seller for the Swiss Post consignment number if only an order ID is provided.

Tracking Statuses and Meanings

Swiss Post tracking events should be read as a custody timeline. The most important boundary is whether Swiss Post has only received electronic data or has physically accepted the consignment.

Status Quick Lookup

Status

Lifecycle stage

Electronic consignment data received

Pre-shipment

View all details for electronic consignment data

What it means	A label or pre-advice exists, but the parcel may still be with the sender or a fulfilment partner.
Current responsible party	Sender or shipping partner until a Swiss Post acceptance scan appears.
What happens next	Acceptance, pickup or sorting scan after physical handover.
What you should do	Ask the sender if the status does not move after the promised dispatch date.

Accepted / posted / handed over to Swiss Post

Accepted

View all details for accepted by Swiss Post

What it means	Swiss Post has physical custody or has recorded acceptance at a counter, pickup point or induction facility.
Current responsible party	Swiss Post for domestic handling or export processing.
What happens next	Sorting, transport to the regional center or export facility.
What you should do	Monitor normally unless the item misses the product’s delivery standard.

In sorting / processed at parcel center

In transit

View all details for Swiss Post sorting

What it means	The item is being sorted, routed or loaded for the next transport leg.
Current responsible party	Swiss Post or a contracted transport operator working for Swiss Post.
What happens next	Departure, regional arrival or delivery preparation scan.
What you should do	No action unless the status repeats abnormally or a service alert applies.

Arrival at border point / presentation to customs

Customs/Handover

View all details for customs presentation

What it means	The item is in import or export processing and may require customs assessment, security screening or data validation.
Current responsible party	Customs authorities and Swiss Post as postal operator for physical handling.
What happens next	Release, request for information, duty/tax collection or return if inadmissible.
What you should do	Watch for Swiss Post or customs requests; do not assume arrival means release.

Out for delivery

View all details for out for delivery

What it means	The parcel is assigned to a delivery round or final delivery process.
Current responsible party	Swiss Post last-mile delivery unit or destination postal operator outside Switzerland.
What happens next	Delivered, delivery attempt, deposited, redirected or available for collection.
What you should do	Check access, doorbell, delivery instructions and any required signature or payment.

Delivered

View all details for delivered status

What it means	A delivery scan has been recorded at the address, mailbox, parcel box, branch, neighbor or authorized deposit location depending on service and instructions.
Current responsible party	Recipient for locating the item after delivery, with Swiss Post able to check delivery details where allowed.
What happens next	No further transport scans unless a correction, return or investigation is opened.
What you should do	Check safe places, household members, reception and delivery proof before escalating.

Available for collection

Pickup

View all details for available for collection

What it means	The item is being held at a post office, parcel point or collection location after an attempted delivery or chosen pickup option.
Current responsible party	Swiss Post collection location and the recipient.
What happens next	Recipient collection or return after the applicable storage period.
What you should do	Bring the notice, tracking number and required identification before the collection deadline.

Delivery not possible / address issue

Exception

View all details for delivery exception

What it means	Delivery failed because of access, address quality, recipient absence, unpaid charges, damage or operational constraints.
Current responsible party	Swiss Post for the next handling step; sender or recipient may need to provide instructions.
What happens next	Second attempt, collection, clarification, customs payment, return or investigation.
What you should do	Use Swiss Post delivery management if offered, or contact the sender for address corrections that only the sender can request.

Return to sender

Return

View all details for return to sender

What it means	The consignment is being routed back because delivery or collection could not be completed, import rules failed, or the sender requested a return.
Current responsible party	Swiss Post, destination post or origin sender depending on the return stage.
What happens next	Return transport, delivery to sender, or merchant refund handling after receipt.
What you should do	Recipients should contact the seller; senders should open an inquiry if return handling is abnormal.

Services and Delivery Times

Swiss Post delivery time depends on product, acceptance time, destination, customs, holidays and handoff partners. A delivery standard is not the same as a money-back guarantee unless the specific Swiss Post product terms say so.

Service Comparison

Service

Service type

PostPac Priority

Domestic parcel

View all details for PostPac Priority

Best for	Swiss domestic Parcels requiring faster standard delivery.
Coverage	Switzerland and Liechtenstein.
Tracking level	Tracked parcel events.
Key size/weight condition	Subject to current Swiss Post parcel dimensions, weight limits and surcharges.
Included protection/extra service	Liability and add-ons depend on current product terms and optional services.
Main limitation	Cut-off time, weekends and remote-area operations can affect the delivery day.

PostPac Economy

Domestic economy parcel

View all details for PostPac Economy

Best for	Cost-sensitive Swiss domestic Parcels.
Coverage	Switzerland and Liechtenstein.
Tracking level	Tracked parcel events.
Key size/weight condition	Subject to current Swiss Post parcel dimensions, weight limits and bulky-goods rules.
Included protection/extra service	Product liability and options depend on current Swiss Post terms.
Main limitation	Slower than Priority and sensitive to posting cut-off.

Swiss-Express Moon

Domestic express parcel

View all details for Swiss-Express Moon

Best for	Urgent Swiss consignments requiring early next-day delivery where available.
Coverage	Swiss domestic express coverage subject to postcode and service conditions.
Tracking level	Tracked express events.
Key size/weight condition	Subject to express product limits and acceptance deadlines.
Included protection/extra service	Express product terms define liability and options.
Main limitation	Eligibility and cut-off times are stricter than standard Parcels.

International Parcels Priority/Economy

Cross-border postal parcel

View all details for Swiss Post international Parcels

Best for	Sending goods from Switzerland to foreign addresses through postal networks.
Coverage	Destination-dependent worldwide coverage shown in Swiss Post international tools.
Tracking level	Varies by destination, product and partner data exchange.
Key size/weight condition	Destination-specific weight, dimension and customs documentation rules apply.
Included protection/extra service	Liability, signature and insurance options vary by product and destination.
Main limitation	Customs, airline capacity and destination-post scanning create larger variability.

Delivery Time

Service

Published delivery standard

PostPac Priority

Usually next working day after timely posting within Switzerland.

View all delivery time details for PostPac Priority

Business or calendar days	Working days, subject to Swiss Post posting deadlines.
Guarantee status	Delivery standard; check the product terms for any compensation or guarantee conditions.
Starts counting from	Physical acceptance by Swiss Post before the applicable cut-off.
Main delay factors	Late posting, weekends, public holidays, address problems, weather and operational disruptions.
Official source date/validity	Current Swiss Post parcel product pages; users should verify the live page before shipping.

PostPac Economy

Usually two working days after timely posting within Switzerland.

View all delivery time details for PostPac Economy

Business or calendar days	Working days.
Guarantee status	Delivery standard rather than an unconditional guarantee.
Starts counting from	Swiss Post acceptance before the relevant cut-off.
Main delay factors	Posting time, sorting capacity, holidays, route disruptions and address quality.
Official source date/validity	Current Swiss Post parcel product pages; users should verify the live page before shipping.

Swiss-Express Moon

Early next working day in eligible areas after correct acceptance.

View all delivery time details for Swiss-Express Moon

Business or calendar days	Working days and express network calendar as defined by Swiss Post.
Guarantee status	Check current express terms for service commitments and exclusions.
Starts counting from	Acceptance within the express cut-off and eligibility rules.
Main delay factors	Late acceptance, non-eligible postcode, weather, access restrictions and incomplete address.
Official source date/validity	Current Swiss Post express product pages.

International Priority/Economy parcel

Varies by destination, customs and partner network; use Swiss Post’s destination tools for official planning.

View all delivery time details for international Parcels

Business or calendar days	Usually expressed as working-day or route estimates, but destination-post operations may use local calendars.
Guarantee status	Not an unconditional customs or delivery guarantee unless a specific product term provides one.
Starts counting from	Swiss Post acceptance and export dispatch, with customs time outside normal carrier control.
Main delay factors	Customs declarations, import tax, security screening, airline capacity, peak season and partner scanning.
Official source date/validity	Current Swiss Post international sending pages and destination-specific rules.

Destination Country Delivery Times

Destination Country / Region

Estimated Delivery Time Range

United States

Priority 7–14 business days; Economy 12–25 business days; average about 12–18 days.

View all destination details for United States

Primary Service Type	International Priority parcel, Economy parcel or postal tracked item.
Average Delivery Days	Average about 12–18 days for normal tracked postal flows.
Last-Mile Partner / Handoff Carrier	USPS for postal delivery after import exchange.
Customs & Clearance Tips	Complete HS descriptions and values reduce CBP holds; USPS scans may appear after import handoff.

Canada

Priority 7–15 business days; Economy 12–28 business days; average about 14–20 days.

View all destination details for Canada

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 14–20 days.
Last-Mile Partner / Handoff Carrier	Canada Post.
Customs & Clearance Tips	Remote provinces and duty assessment can add days after arrival in Canada.

United Kingdom

Priority 4–10 business days; Economy 8–18 business days; average about 8–13 days.

View all destination details for United Kingdom

Primary Service Type	International Priority or Economy postal parcel.
Average Delivery Days	Average about 8–13 days.
Last-Mile Partner / Handoff Carrier	Royal Mail or Parcelforce Worldwide depending on product and size.
Customs & Clearance Tips	Post-Brexit VAT and import data accuracy are common delay drivers.

Germany

Priority 3–8 business days; Economy 6–14 business days; average about 6–10 days.

View all destination details for Germany

Primary Service Type	European postal parcel.
Average Delivery Days	Average about 6–10 days.
Last-Mile Partner / Handoff Carrier	Deutsche Post DHL Group postal/parcel network.
Customs & Clearance Tips	EU import data and VAT handling apply to goods from Switzerland.

France

Priority 3–8 business days; Economy 6–15 business days; average about 7–11 days.

View all destination details for France

Primary Service Type	European postal parcel.
Average Delivery Days	Average about 7–11 days.
Last-Mile Partner / Handoff Carrier	La Poste/Colissimo network.
Customs & Clearance Tips	VAT and customs data must match invoice content for commercial goods.

Italy

Priority 4–9 business days; Economy 7–18 business days; average about 8–13 days.

View all destination details for Italy

Primary Service Type	European postal parcel.
Average Delivery Days	Average about 8–13 days.
Last-Mile Partner / Handoff Carrier	Poste Italiane or parcel partner according to product.
Customs & Clearance Tips	Regional delivery and import assessment can create scanning pauses.

Spain

Priority 4–10 business days; Economy 8–20 business days; average about 9–14 days.

View all destination details for Spain

Primary Service Type	European postal parcel.
Average Delivery Days	Average about 9–14 days.
Last-Mile Partner / Handoff Carrier	Correos for postal last mile.
Customs & Clearance Tips	Canary Islands and Other special territories have different customs treatment.

Netherlands

Priority 3–8 business days; Economy 6–14 business days; average about 6–10 days.

View all destination details for Netherlands

Primary Service Type	European postal parcel.
Average Delivery Days	Average about 6–10 days.
Last-Mile Partner / Handoff Carrier	PostNL.
Customs & Clearance Tips	Electronic customs data quality is important for fast EU import processing.

Belgium

Priority 3–8 business days; Economy 6–14 business days; average about 6–10 days.

View all destination details for Belgium

Primary Service Type	European postal parcel.
Average Delivery Days	Average about 6–10 days.
Last-Mile Partner / Handoff Carrier	bpost.
Customs & Clearance Tips	VAT and incomplete descriptions are common causes of import delay.

Austria

Priority 3–7 business days; Economy 5–12 business days; average about 5–9 days.

View all destination details for Austria

Primary Service Type	European postal parcel.
Average Delivery Days	Average about 5–9 days.
Last-Mile Partner / Handoff Carrier	Österreichische Post.
Customs & Clearance Tips	Short geographic distance helps, but EU import procedures still apply to goods from Switzerland.

Poland

Priority 5–11 business days; Economy 8–20 business days; average about 9–15 days.

View all destination details for Poland

Primary Service Type	European postal parcel.
Average Delivery Days	Average about 9–15 days.
Last-Mile Partner / Handoff Carrier	Poczta Polska or parcel network according to product.
Customs & Clearance Tips	Import VAT and destination sorting can create several-day gaps.

Sweden

Priority 5–11 business days; Economy 8–20 business days; average about 9–15 days.

View all destination details for Sweden

Primary Service Type	European postal parcel.
Average Delivery Days	Average about 9–15 days.
Last-Mile Partner / Handoff Carrier	PostNord Sweden.
Customs & Clearance Tips	Recipient tax payment and pickup-point routing may affect the final mile.

Japan

Priority 6–13 business days; Economy 12–25 business days; average about 11–17 days.

View all destination details for Japan

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 11–17 days.
Last-Mile Partner / Handoff Carrier	Japan Post.
Customs & Clearance Tips	Accurate item descriptions and value declarations reduce customs queries.

South Korea

Priority 7–14 business days; Economy 12–26 business days; average about 12–18 days.

View all destination details for South Korea

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 12–18 days.
Last-Mile Partner / Handoff Carrier	Korea Post.
Customs & Clearance Tips	Recipient customs identifiers or contact details may be required for some imports.

Australia

Priority 7–16 business days; Economy 14–30 business days; average about 14–22 days.

View all destination details for Australia

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 14–22 days.
Last-Mile Partner / Handoff Carrier	Australia Post.
Customs & Clearance Tips	Long air routes, biosecurity checks and remote addresses can extend delivery.

New Zealand

Priority 8–18 business days; Economy 15–35 business days; average about 16–24 days.

View all destination details for New Zealand

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 16–24 days.
Last-Mile Partner / Handoff Carrier	NZ Post.
Customs & Clearance Tips	Biosecurity and remote island routing can add time after arrival.

Singapore

Priority 6–12 business days; Economy 10–22 business days; average about 10–16 days.

View all destination details for Singapore

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 10–16 days.
Last-Mile Partner / Handoff Carrier	Singapore Post.
Customs & Clearance Tips	GST and accurate consignee contact details help avoid delivery holds.

Malaysia

Priority 7–15 business days; Economy 12–28 business days; average about 13–20 days.

View all destination details for Malaysia

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 13–20 days.
Last-Mile Partner / Handoff Carrier	Pos Malaysia.
Customs & Clearance Tips	Customs valuation and local delivery zone affect timing.

Thailand

Priority 8–16 business days; Economy 14–30 business days; average about 14–22 days.

View all destination details for Thailand

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 14–22 days.
Last-Mile Partner / Handoff Carrier	Thailand Post.
Customs & Clearance Tips	Import tax requests can pause tracking until the recipient responds.

India

Priority 8–18 business days; Economy 15–35 business days; average about 16–25 days.

View all destination details for India

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 16–25 days.
Last-Mile Partner / Handoff Carrier	India Post for postal items.
Customs & Clearance Tips	KYC, duty assessment and regional routing are frequent causes of gaps.

Philippines

Priority 10–22 business days; Economy 18–40 business days; average about 20–30 days.

View all destination details for Philippines

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 20–30 days.
Last-Mile Partner / Handoff Carrier	PHLPost or local postal delivery network.
Customs & Clearance Tips	Customs and provincial delivery may create long last-mile gaps.

Indonesia

Priority 10–22 business days; Economy 18–40 business days; average about 20–30 days.

View all destination details for Indonesia

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 20–30 days.
Last-Mile Partner / Handoff Carrier	Pos Indonesia.
Customs & Clearance Tips	Recipient tax payment and island routing can affect final delivery.

Brazil

Priority 12–30 business days; Economy 20–60 business days; average about 25–40 days.

View all destination details for Brazil

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 25–40 days.
Last-Mile Partner / Handoff Carrier	Correios.
Customs & Clearance Tips	CPF/CNPJ data, import tax payment and customs inspection are major delay factors.

Mexico

Priority 10–22 business days; Economy 18–45 business days; average about 20–32 days.

View all destination details for Mexico

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 20–32 days.
Last-Mile Partner / Handoff Carrier	Correos de México or designated postal delivery network.
Customs & Clearance Tips	Customs valuation and regional dispatch can produce long periods without scans.

United Arab Emirates

Priority 7–15 business days; Economy 12–28 business days; average about 13–20 days.

View all destination details for United Arab Emirates

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 13–20 days.
Last-Mile Partner / Handoff Carrier	Emirates Post or local partner according to product.
Customs & Clearance Tips	Phone number, address format and customs data are critical for last-mile contact.

Saudi Arabia

Priority 8–18 business days; Economy 15–35 business days; average about 16–25 days.

View all destination details for Saudi Arabia

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 16–25 days.
Last-Mile Partner / Handoff Carrier	Saudi Post SPL for postal flows.
Customs & Clearance Tips	National address and recipient contact details reduce delivery exceptions.

South Africa

Priority 10–25 business days; Economy 20–55 business days; average about 24–38 days.

View all destination details for South Africa

Primary Service Type	International postal parcel.
Average Delivery Days	Average about 24–38 days.
Last-Mile Partner / Handoff Carrier	South African Post Office or local postal arrangements.
Customs & Clearance Tips	Customs, regional transport and collection-office processes can create long gaps.

Destination estimates above are planning ranges based on common postal handoff behavior, distance, customs patterns and historical tracking observations; they are not Swiss Post guarantees. For shipping decisions, check Swiss Post’s live destination information and product terms.

Common Tracking Problems and Solutions

Most Swiss Post tracking problems fall into four groups: the identifier is not a postal tracking number, Swiss Post has not received the parcel, customs or partner handoff is delaying visibility, or the parcel needs recipient or sender action.

Problem & Solution

Problem/status shown

Likely cause

Invalid number

The number is mistyped, incomplete, not yet active or is a merchant order ID.

View all details for invalid number

Check first	Remove spaces, verify all digits and letters, and confirm the number is not an invoice or order number.
Immediate action	Ask the sender for the Swiss Post consignment number.
When to escalate	Escalate to the seller if the promised dispatch date has passed and no valid tracking exists.
Who to contact	Sender or marketplace first; Swiss Post if the number is valid in Swiss Post systems.

No tracking events

Electronic data is absent or has not synchronized to the tracking system.

View all details for no tracking events

Check first	Check the number family and whether another origin carrier should be selected.
Immediate action	Wait for first acceptance after handover; confirm seller dispatch.
When to escalate	Escalate when the sender confirms handover but no scan appears after the expected induction window.
Who to contact	Sender for proof of posting; Swiss Post for accepted consignments.

Label created / electronic data received

Swiss Post has data but may not have the physical parcel.

View all details for label created

Check first	Look for a later acceptance or sorting scan.
Immediate action	Contact the merchant if the order still has not been handed over.
When to escalate	Escalate to the merchant when dispatch was promised but no acceptance follows.
Who to contact	Sender or warehouse before Swiss Post has custody.

Stuck in transit

Sorting delay, missed scan, transport disruption, customs, or partner handoff gap.

View all details for stuck in transit

Check first	Compare the last scan with the product’s route and delivery standard.
Immediate action	For domestic Parcels, monitor for a next operational scan; for international Parcels, check destination-post tracking too.
When to escalate	Escalate after the applicable Swiss Post inquiry conditions are met or the seller’s delivery promise is missed.
Who to contact	Sender for investigations and claims; recipient for local delivery questions.

Delivery exception

Address, access, absence, payment, customs or damage issue.

View all details for delivery exception

Check first	Read the most recent Swiss Post event and any notification or collection notice.
Immediate action	Provide missing information, pay due charges, collect the parcel or ask the sender to correct address data.
When to escalate	Escalate before the storage or return deadline shown by Swiss Post.
Who to contact	Swiss Post for delivery options; sender for address changes or commercial decisions.

Delivered but not received

Delivered to mailbox, parcel box, safe place, reception, neighbor, pickup point, or a delivery scan needs verification.

View all details for delivered but not received

Check first	Check mailbox, parcel compartment, safe place, building reception, family members, neighbors and delivery proof if available.
Immediate action	Contact Swiss Post quickly with the tracking number and delivery address; notify the seller if it was an online order.
When to escalate	Escalate when Swiss Post cannot locate delivery details or the seller requires a carrier investigation.
Who to contact	Swiss Post for delivery verification; seller for refund or replacement decisions.

Customs hold

Missing invoice data, tax assessment, prohibited item concern or inspection queue.

View all details for customs hold

Check first	Look for a request for invoice, value proof, recipient ID, duty payment or import clarification.
Immediate action	Respond through the official Swiss Post or customs channel indicated in the notice.
When to escalate	Escalate if a required document was submitted but no movement follows within the official process window.
Who to contact	Swiss Post or the responsible customs/payment channel; seller for invoice corrections.

Lost or damaged parcel

Parcel cannot be located, contents are damaged, or packaging failed in transit.

View all details for lost or damaged parcel

Check first	Keep packaging, take photos, collect invoice/value proof and confirm the service type.
Immediate action	Sender should start the Swiss Post inquiry or claim where required; recipient should report damage promptly to sender and Swiss Post.
When to escalate	Use Swiss Post’s current inquiry and liability rules for the specific product.
Who to contact	Sender, Swiss Post claims channel, or marketplace support depending on who paid for shipping.

International Shipping, Customs and Carrier Handoffs

Swiss Post participates in international postal exchanges as an origin post for Swiss exports and as the destination post for many imports into Switzerland. Tracking may pause while a parcel is in airline transport, customs control, or between postal operators.

International Flow

Stage

Physical custodian/responsible entity

Origin posting

Sender and origin postal operator.

View all details for origin posting

Typical tracking event	Posted, accepted, electronic data received.
What is happening	The parcel enters the postal system or label data is created.
Can the tracking number change?	S10 numbers often remain the same; commercial partners may add local references.
Normal visibility gap	Short gap until first acceptance or export scan.
What the customer should do	Confirm actual handover if only electronic data appears.

Export processing

Swiss Post if exported from Switzerland, or the foreign origin post if imported to Switzerland.

View all details for export processing

Typical tracking event	Processed at international center, dispatched from outward office of exchange.
What is happening	The item is sorted for international transport and export documentation is checked.
Can the tracking number change?	Usually no for S10 postal items, but partner labels may create linked identifiers.
Normal visibility gap	Several days can occur before airline or destination arrival events.
What the customer should do	Use 17TRACK to watch both origin and destination carriers.

Line-haul and postal handoff

Airline, line-haul partner, postal exchange offices and receiving postal operator.

View all details for line-haul and postal handoff

Typical tracking event	Departed, in transit to destination, arrived at destination country, received by destination post.
What is happening	The parcel moves between postal operators; electronic pre-advice can arrive before the physical bag or parcel.
Can the tracking number change?	The original S10 number normally remains queryable, but a destination carrier may add an internal number.
Normal visibility gap	One to several scans may be missing during air transport or bag-level handling.
What the customer should do	Do not treat “arrived at destination country” as customs release; wait for import or local processing.

Import customs

Destination customs authority and postal operator.

View all details for import customs

Typical tracking event	Presented to customs, under customs processing, released by customs, import duties payable.
What is happening	Authorities assess admissibility, value, duties, taxes and required documentation.
Can the tracking number change?	Usually no for postal tracking, but payment notices may show additional references.
Normal visibility gap	Unpredictable; customs timing is not guaranteed by Swiss Post.
What the customer should do	Respond only through official payment or document channels and keep invoices available.

Destination delivery

Swiss Post in Switzerland or the destination postal operator abroad.

View all details for destination delivery

Typical tracking event	Sorted in destination network, out for delivery, delivered, available for collection.
What is happening	The destination carrier completes last-mile delivery, pickup routing or return handling.
Can the tracking number change?	The local carrier may show a local identifier, but the original postal number often remains linked.
Normal visibility gap	One to three local operating days can pass between import release and delivery scan, longer in remote areas.
What the customer should do	Use the destination carrier for local delivery options and Swiss Post or the sender for export-origin inquiries.

Delivery Management and Post-shipment Options

Swiss Post offers delivery and receipt options for eligible consignments, but availability depends on product, sender restrictions, timing, authentication and whether the item is already in final delivery.

Delivery Management

Option

Who can request

Delivery instructions or preferred place

Recipient where the consignment and address are eligible.

View all details for delivery instructions

Eligibility	Depends on Swiss Post login, address validation and sender restrictions.
Deadline/available stage	Before final delivery processing where offered.
Fee	Depends on current Swiss Post option terms.
Guaranteed?	Not guaranteed if operational, security or sender restrictions prevent the instruction.
Official action link	Swiss Post receiving mail

Collection at branch or pickup point

Recipient after notice or where routing option is available.

View all details for collection at branch or pickup point

Eligibility	Available for supported Parcels and collection locations.
Deadline/available stage	During the storage period shown by Swiss Post.
Fee	Check live Swiss Post terms for the selected option.
Guaranteed?	Collection depends on successful routing and identification.
Official action link	Swiss Post locations and opening hours

Second delivery or redirection

Recipient or sender depending on option and consignment.

View all details for second delivery or redirection

Eligibility	Available only for supported items and before return processing.
Deadline/available stage	After an unsuccessful delivery or while the item is held, if Swiss Post offers the action.
Fee	May vary by option and current price list.
Guaranteed?	No; sender restrictions, customs or operational status may block changes.
Official action link	Swiss Post tracking and delivery options

Lost, Damaged, Claims, Insurance and Refunds

A Swiss Post tracking inquiry, a loss search, a damage report, a liability claim, a postage refund and a webshop refund are different processes. The sender usually has the strongest claim position because the sender bought the transport service.

Claims and Refunds

Process

Use when

Tracking inquiry

The parcel is accepted but tracking has stopped or delivery status is unclear.

View all details for Swiss Post tracking inquiry

Who files	Sender or recipient depending on product and available Swiss Post contact path.
Earliest/latest filing time	Use Swiss Post’s current product-specific inquiry rules; no universal public deadline should be assumed.
Required evidence	Tracking number, posting date, sender and recipient address, service type and last scan.
Possible outcome	Status clarification, search, delivery confirmation or request for additional information.
Official link	Swiss Post Customer Center

Damage or missing contents claim

The item arrives damaged, with damaged packaging or missing contents.

View all details for Swiss Post damage claims

Who files	Sender normally files the transport claim; recipient should preserve evidence and report immediately.
Earliest/latest filing time	Follow the current Swiss Post liability and notification rules for the specific service.
Required evidence	Photos, packaging, contents, invoice, value proof, tracking number and description of damage.
Possible outcome	Investigation, compensation within liability limits, denial or request for more evidence.
Official link	Swiss Post Customer Center

Marketplace or merchant refund

An online order is late, lost, damaged or delivered incorrectly.

View all details for merchant refunds

Who files	Buyer files with the seller or marketplace; seller handles Swiss Post if the seller bought the label.
Earliest/latest filing time	Marketplace buyer-protection rules apply and may differ from Swiss Post transport claim rules.
Required evidence	Order number, tracking screenshot, delivery address, photos and communications.
Possible outcome	Refund, replacement, denial or seller claim against Swiss Post.
Official link	Use the seller or marketplace support center for the commercial refund decision.

17TRACK cannot approve Swiss Post compensation, change the carrier’s investigation result, or refund a purchase. Keep the original packaging until Swiss Post or the seller confirms it is no longer needed.

Shipping Restrictions and Special Handling

Swiss Post restrictions depend on domestic or international service, destination law, dangerous-goods rules and airline acceptance. The summary below is not a complete legal checklist; use Swiss Post’s current rules before shipping.

Shipping Restrictions

Customer Service

For the fastest result, start with tracking, then use the Swiss Post Customer Center or a branch. Prepare the tracking number, posting date, sender and recipient addresses, service type, last scan, item description, value proof and photos for damage cases.

Customer Service

Channel

Verified contact/link

Tracking page

Swiss Post Track consignments

View all details for Swiss Post tracking support

Best for	Checking current status, delivery attempts and available delivery options.
Region/language	Switzerland; Swiss Post site supports official-language and English pages depending on section.
Hours and time zone	Online self-service availability; operational updates depend on scans.
Information to prepare	Tracking number and delivery postcode or login where required.
Important limitation	Tracking does not itself file a claim or refund a purchase.

Customer Center

Swiss Post Customer Center

View all details for Swiss Post Customer Center

Best for	Questions, complaints, delivery issues, inquiries and product help.
Region/language	Swiss Post customer service for Switzerland; language availability depends on channel.
Hours and time zone	Use the live Customer Center for current telephone and contact hours.
Information to prepare	Tracking number, address, last scan, sender details and proof of value if relevant.
Important limitation	Some inquiries must be opened by the sender or account holder.

Locations and opening hours

Swiss Post locations and opening hours

View all details for Swiss Post locations

Best for	Collecting held Parcels, posting items, ID checks and branch services.
Region/language	Switzerland; local branch language depends on location.
Hours and time zone	Branch-specific hours shown in the live location finder.
Information to prepare	Delivery notice, tracking number, identification and payment method if charges are due.
Important limitation	A branch may not be able to change sender-restricted delivery or customs decisions.

Ecommerce and Business Tracking

Merchants need different tracking tools from consumers. Swiss Post business systems are suited to Swiss Post labels and account services, while 17TRACK is suited to multi-carrier visibility, carrier detection and standardized shipment status across marketplaces and cross-border routes.

Developer/API Comparison

Option

Provider

Official Swiss Post business interfaces

Swiss Post

View all details for official Swiss Post business interfaces

Carrier coverage	Swiss Post services and account-enabled products.
Primary use	Business shipping, label creation, consignment management and account workflows where available.
Authentication	Requires Swiss Post business access, contract or login depending on interface.
Tracking/batch/webhook capability	Capabilities depend on the current Swiss Post developer or business documentation; public consumer tracking API endpoint is not confirmed here.
Current developer documentation	Swiss Post Developer Portal
Migration/deprecation note	Use Swiss Post’s current developer portal because legacy interfaces and account requirements can change.

17TRACK Tracking API

17TRACK

View all details for 17TRACK Tracking API

Carrier coverage	Multi-carrier tracking including Swiss Post where supported by 17TRACK carrier data.
Primary use	Registering tracking numbers, normalizing statuses and monitoring cross-border shipments across carriers.
Authentication	17token API key.
Tracking/batch/webhook capability	API registration and tracking workflows documented by 17TRACK; webhook and plan features depend on 17TRACK account settings.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the current 17TRACK API version shown in documentation; carrier code should be confirmed in the 17TRACK carrier list or account tools.

FAQ

1. How do I track my Swiss Post package?

Enter the consignment number on the official Swiss Post tracking page or use 17TRACK to view available Swiss Post and partner-carrier events.

2. Where can I find my Swiss Post tracking number?

Look on the post-office receipt, shipping label, delivery notice, merchant shipment email, marketplace order page or return label.

3. What does a Swiss Post tracking number look like?

Domestic Swiss Post parcel identifiers are often long numeric consignment numbers, while international postal items commonly use the UPU S10 structure with two letters, nine digits and a country code such as CH.

4. When will the first Swiss Post tracking event appear?

The first reliable event usually appears after Swiss Post or the relevant origin post accepts the physical item; electronic label data alone may appear before handover.

5. Why is my Swiss Post tracking not updating?

Swiss Post tracking may pause because of missed scans, sorting, customs processing, international line-haul or a partner handoff gap.

6. How long does Swiss Post delivery take?

Domestic PostPac Priority is generally a next-working-day service after timely posting, PostPac Economy is generally two working days, and international delivery varies by destination, customs and partner network.

7. What should I do if Swiss Post delivery failed?

Read the latest event, check for a delivery notice, arrange collection or another option where available, and contact the sender if address correction or commercial authorization is required.

8. What should I do if Swiss Post says delivered but I did not receive it?

Check mailbox, parcel box, safe place, reception, household members and neighbors first, then ask Swiss Post for delivery verification and notify the seller if it was an online order.

9. How do I report a lost or damaged Swiss Post parcel?

Keep the packaging, take photos, collect value proof and ask the sender or account holder to open the appropriate Swiss Post inquiry or claim when required.

10. How do I contact Swiss Post customer service?

Use the Swiss Post Customer Center, the official tracking page, or the locations finder for branch-specific help, and prepare your tracking number and shipment details before contacting support.

11. Why does an inbound international parcel show a country code Other than CH?

The final country code on an S10 number identifies the issuing origin post, so a parcel ending in CN, DE or Us may still be delivered by Swiss Post after it enters Switzerland.

12. Does Swiss Post customs arrival mean my parcel is released?

No, arrival or presentation to customs only means the parcel is in the import process; release, tax payment or document requests may still be pending.

13. Can the Swiss Post tracking number change during international delivery?

Postal S10 numbers often remain queryable across origin and destination posts, but a partner or destination carrier may add an internal local reference.

14. Who is responsible when Swiss Post tracking shows only electronic data?

The sender or shipping partner is usually responsible until a Swiss Post acceptance or sorting scan confirms physical custody.

15. Can I infer the Swiss Post service from the tracking number prefix alone?

No, Swiss Post identifier families and Barcode data can overlap, so the product should be verified through the label, receipt or official tracking result.

16. Can businesses track Swiss Post shipments through an API?

Businesses can review Swiss Post’s developer and business portals for account-enabled interfaces, or use the 17TRACK API for multi-carrier tracking workflows.

17. Does 17TRACK replace Swiss Post tracking?

No, 17TRACK complements Swiss Post tracking by aggregating carrier events, but official delivery actions, claims, customs payments and address decisions remain with Swiss Post, the sender or the destination carrier.

Tracking API

// 1. Official Swiss Post tracking API
// Current public official consumer tracking API endpoint, HTTP method and authentication
// are not confirmed for unauthenticated public use in this page.
// Businesses should verify current account-enabled interfaces at:
// https://developer.post.ch/

// 2. 17TRACK API
// Register a Swiss Post tracking number with 17TRACK.
// Confirm the current 17TRACK carrier code for Swiss Post in your 17TRACK account
// or carrier list before replacing CARRIER_CODE.

curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'