DHL Tracking International

Please enter the DHL Express tracking number to check the latest shipping status.

https://mydhl.express.dhl/

TRACK

About DHL Express

DHL Express is the international time-definite express parcel and document carrier in DHL Group. DHL Express collects shipments from shippers, operates export and import express networks, manages customs-related shipment processing where the service includes brokerage support, and delivers either through DHL Express units or local delivery partners where DHL Express uses a partner for the final mile.

DHL Express overview

Field	Verified information
Official name	DHL Express
Official website	https://mydhl.express.dhl/
Carrier type	International express courier, customs brokerage support provider, line-haul carrier and last-mile delivery operator or coordinator.
Primary region	Global cross-border express network for documents and parcels.
Tracking page	DHL Tracking
Parent organization	DHL Group.
Founded and headquarters	DHL brand history and DHL Group corporate headquarters are published by DHL Group; local DHL Express operating companies may have separate legal entities and addresses.

Carrier Entity Relationships

Entity

Relationship summary

DHL Express

DHL Express is the canonical carrier for DHL time-definite international express shipments.

View all details for DHL Express

Entity type	Canonical carrier brand.
Why it matters to tracking	Users should choose DHL Express for time-definite express waybills, not DHL eCommerce or postal services unless the tracking page redirects or identifies a different DHL unit.
Official evidence	DHL Express tracking and MyDHL+ shipping pages identify DHL Express shipments by waybill or reference.

DHL Express Worldwide, DHL Express 9:00, 10:30 and 12:00

These are international express services operated under DHL Express service terms.

View all details for DHL Express services

Entity type	Operated services.
Why it matters to tracking	Service name affects time-definite commitment, delivery attempt handling and possible money-back eligibility under local terms.
Official evidence	DHL Express service pages describe express delivery by end of day or before selected times where available.

MyDHL+

MyDHL+ is the DHL Express shipping and tracking portal for creating shipments, booking pickup and managing shipment data.

View all details for MyDHL+

Entity type	Tracking and shipping product.
Why it matters to tracking	Shippers may see waybill, pickup, customs invoice and delivery options inside MyDHL+ before the shipment has its first physical scan.
Official evidence	MyDHL+ is hosted at the official mydhl.express.dhl domain.

DHL Express hubs, gateways and service centers

DHL Express uses origin service centers, export gateways, air hubs, import gateways and destination service centers during the tracking lifecycle.

View all details for DHL Express network facilities

Entity type	Key network and facility entities.
Why it matters to tracking	Events such as processed at facility, arrived at sort facility and departed facility show physical movement inside the express network, not customer service case status.
Official evidence	DHL tracking status help describes shipment movement through DHL facilities.

Customs authorities and destination delivery partners

Customs authorities make release decisions, while DHL Express or an approved delivery partner performs destination delivery after clearance.

View all details for customs and partners

Entity type	International handoff and regulatory entities.
Why it matters to tracking	A customs status does not mean DHL Express can release the shipment without importer documents or a customs decision.
Official evidence	DHL customs guidance explains duties, taxes, shipment documentation and clearance responsibilities.

17TRACK

17TRACK aggregates available DHL Express tracking events and standardizes them for consumers and businesses.

View all details for 17TRACK and DHL Express

Entity type	Independent tracking platform.
Why it matters to tracking	17TRACK can help identify and monitor a DHL Express shipment, but 17TRACK does not transport parcels, change addresses, collect duties, approve claims or issue refunds.
Official evidence	17TRACK API documentation describes multi-carrier tracking registration and event retrieval.

Quick Answer

To track DHL Express, enter the DHL Express waybill number on DHL Tracking or use 17TRACK to monitor the same shipment in a multi-carrier dashboard. If no result appears, first confirm that the number is a DHL Express waybill rather than a merchant order ID, DHL eCommerce number, freight reference, invoice number or postal tracking number.

Pro Tip: 17TRACK is useful when a seller sends multiple tracking IDs or when a shipment may move through more than one carrier. DHL Express remains the party that transports the shipment and controls delivery changes, customs contact and claims under DHL Express terms.

How to Track DHL Express Packages

DHL Express tracking starts with a waybill number, sometimes called an air waybill or shipment number. A shipper usually receives it on the label, MyDHL+ shipment record, pickup receipt or shipping confirmation; an online buyer usually receives it in a merchant dispatch email or order page.

Use the official DHL Tracking page for DHL Express-only tracking, delivery proof and DHL-controlled status explanations.
Use 17TRACK when you want automatic carrier detection, multi-carrier visibility, normalized shipment stages or batch tracking with other carriers.
If tracking is empty, remove spaces or hyphens, check whether the seller provided an order number instead of a waybill, and allow time between label creation and the first DHL Express acceptance scan.
If the tracking number belongs to DHL eCommerce, DHL Global Forwarding, a postal operator or a marketplace logistics partner, select the correct carrier because those shipments can have different networks and support teams.

Identifier lookup guide

Identifier	Use it how
DHL Express waybill number	Use for official DHL Express tracking and 17TRACK tracking.
Merchant order number	Use with the seller, not as a carrier tracking number unless the seller explicitly enables reference tracking.
Shipment reference	May help shippers search in MyDHL+ or DHL reference tools, but it is not always visible to recipients.
Delivery notice or attempted delivery card	Use for redelivery, pickup or local customer service after a failed delivery attempt.

Tracking Number Formats and Examples

DHL Express primarily tracks by a DHL Express waybill number. DHL systems may also search by reference for shippers, but a reference that is searchable in an account is not the same as a carrier-issued waybill. Spaces and hyphens should be removed before lookup.

Tracking Number Format

Identifier family

Normalized pattern

DHL Express waybill

Usually 10 numeric digits, shown as #### #### ## or ########## after normalization.

View all details for DHL Express waybill

Length/structure	Common public DHL Express guidance describes a 10-digit waybill number; local labels may display spaces for readability.
Issued by	DHL Express through MyDHL+, an approved shipping system, account integration or service point.
Typical service/use	International express document and parcel shipments such as DHL Express Worldwide and time-definite express services.
Who sees it and where	Shipper sees it on the shipping label, receipt or MyDHL+ record; recipient sees it in merchant dispatch notifications or DHL notifications.
Tracking scope	From electronic shipment data or pickup through export, line-haul, import, delivery attempt and delivered status.
Important caveat	A 10-digit number alone does not prove the shipment is active; physical tracking starts when DHL Express receives or scans the shipment.

DHL Express shipment reference

Merchant-defined alphanumeric reference; no single public pattern.

View all details for DHL Express shipment reference

Length/structure	Varies by shipper system and may include order IDs, purchase orders or internal references.
Issued by	Shipper or merchant, not DHL Express as the primary transport identifier.
Typical service/use	Account lookup, invoice reconciliation, order matching and customer service.
Who sees it and where	Usually the shipper and business customer; recipients may see it on invoices or order pages.
Tracking scope	May locate a shipment when combined with origin, destination and ship date in official DHL reference tools.
Important caveat	Do not enter a merchant order ID as a DHL Express waybill unless DHL explicitly accepts it in a reference search.

DHL eCommerce or postal partner ID

May be numeric or alphanumeric, including UPU-style postal patterns such as XX#########YY.

View all details for non-DHL Express identifiers

Length/structure	Depends on DHL eCommerce, postal operator, marketplace logistics or last-mile carrier.
Issued by	Usually not DHL Express; it can be issued by DHL eCommerce, a postal operator or a partner carrier.
Typical service/use	Economy cross-border parcels, postal delivery, marketplace consolidated shipments or destination last-mile delivery.
Who sees it and where	Marketplace buyers may see it in order pages when the seller does not use DHL Express time-definite service.
Tracking scope	Tracking may follow postal handoff and destination post scans rather than DHL Express facility scans.
Important caveat	Being visible on a DHL page or 17TRACK does not mean DHL Express issued the number.

Tracking Statuses and Meanings

DHL Express statuses follow a lifecycle from shipment information received, pickup, facility processing, customs and delivery. A status must be read together with location, timestamp and whether DHL Express physically scanned the shipment.

Status Quick Lookup

Status

What it means

Shipment information received

A shipper created electronic shipment data, but this does not by itself prove DHL Express has the parcel.

View all details for shipment information received

Lifecycle stage	Pre-shipment.
Current responsible party	Shipper until pickup or drop-off acceptance.
What happens next	DHL Express scans the shipment at pickup, service point or origin facility.
What you should do	Ask the seller for the handover date if the status remains unchanged after the promised dispatch time.

Picked up

DHL Express accepted the shipment from the shipper or pickup location.

View all details for picked up

Lifecycle stage	Accepted.
Current responsible party	DHL Express origin pickup or service center.
What happens next	Shipment moves to origin sorting and export gateway processing.
What you should do	Monitor normally unless the next facility scan is missing beyond the expected network movement.

Processed at facility / Departed facility

The shipment is moving through DHL Express sorting, gateway or hub operations.

View all details for facility processing

Lifecycle stage	In transit.
Current responsible party	DHL Express network facility or line-haul operation.
What happens next	Export, air transport, import gateway or destination service center scan.
What you should do	No action unless DHL requests information or the shipment stops moving unusually long for the route.

Clearance event / Customs status updated

The shipment is in a customs-related step and may require documents, duties, taxes or authority review.

View all details for clearance event

Lifecycle stage	Customs/Handover.
Current responsible party	Customs authority, importer and DHL Express brokerage team depending on the exact message.
What happens next	Release, request for importer action, duty/tax payment request or further examination.
What you should do	Check DHL notifications and provide accurate invoice, ID, tax number or payment where requested.

Out for delivery

The shipment is with the destination courier or local delivery route for an attempt that day where operations allow.

View all details for out for delivery

Lifecycle stage	Out for delivery.
Current responsible party	DHL Express destination courier or authorized delivery partner.
What happens next	Delivered, attempted delivery, pickup instruction or exception scan.
What you should do	Be available, check signature requirements and use DHL On Demand Delivery if eligible.

Delivered

DHL Express recorded a delivery completion scan, often with proof of delivery or recipient/signature details where available.

View all details for delivered

Lifecycle stage	Delivered.
Current responsible party	Delivery location recipient, front desk, authorized receiver or DHL Express case team if disputed.
What happens next	Proof of Delivery may be available; a dispute can be raised if the parcel is not found.
What you should do	Check reception, mailroom, household, neighbor, safe place and proof of delivery before escalating.

Delivery attempted / Consignee not available

The courier could not complete delivery because access, address, payment or recipient availability failed.

View all details for delivery attempted

Lifecycle stage	Exception or pickup.
Current responsible party	Recipient for instructions or DHL Express for the next delivery arrangement.
What happens next	Redelivery, pickup at service point, address clarification or return if not resolved.
What you should do	Use the official delivery management link in the DHL notification or contact DHL Express with the waybill.

Returned to shipper

The shipment is being returned because delivery, customs, payment or address resolution failed under service rules.

View all details for returned to shipper

Lifecycle stage	Return.
Current responsible party	DHL Express return network and the original shipper for commercial resolution.
What happens next	Shipment travels back to origin or a shipper-designated return location.
What you should do	Contact the seller or shipper for refund, replacement or reshipment decisions.

Services and Delivery Times

DHL Express services are time-definite international express products. Availability, cutoff time, service commitment, excluded commodities, remote-area handling and money-back terms vary by origin, destination, account and local DHL Express terms.

Service Comparison

Service

Best for

DHL Express Worldwide

International parcels and documents that need express delivery by end of business day where available.

View all details for DHL Express Worldwide

Service type	International express.
Coverage	Global DHL Express network subject to service availability and import rules.
Tracking level	Door-to-door DHL Express tracking with facility, customs and delivery events.
Key size/weight condition	Shipment limits depend on origin, destination and account; check local DHL Express product guide.
Included protection/extra service	Standard DHL Express liability terms apply; optional shipment value protection may be available.
Main limitation	Customs, remote areas, dangerous goods, documentation errors and unpaid duties can delay delivery.

DHL Express 9:00 / 10:30 / 12:00

Time-critical documents and parcels that need delivery before a stated morning time where offered.

View all details for DHL Express time-definite morning services

Service type	Premium international time-definite express.
Coverage	Selected origins, destinations and postal codes only.
Tracking level	Door-to-door DHL Express tracking with service commitment visibility where available.
Key size/weight condition	Eligibility depends on product, lane, piece weight, dimensions and local terms.
Included protection/extra service	May include time commitment subject to DHL Express terms and exclusions.
Main limitation	Not available for every location, commodity or shipment profile.

DHL Same Day

Urgent shipments requiring customized immediate transport rather than standard network timing.

View all details for DHL Same Day

Service type	Specialized urgent delivery service.
Coverage	Arranged case by case through DHL Same Day channels.
Tracking level	Operational tracking depends on booking and service design.
Key size/weight condition	Quoted individually based on shipment details.
Included protection/extra service	Depends on quotation and contract.
Main limitation	Not the default product for ordinary ecommerce parcels.

Delivery Time

Service

Published delivery standard

DHL Express Worldwide

International delivery by end of business day where the service is available; exact transit time is lane-specific.

View all timing details for DHL Express Worldwide

Business or calendar days	Business-day service language is typical; local holidays, weekends and customs can affect movement.
Guarantee status	Guarantee or money-back eligibility depends on local service terms and exclusions.
Starts counting from	Accepted pickup or drop-off before the applicable cutoff, not merely label creation.
Main delay factors	Customs, missing invoice, importer ID, duty payment, remote area, weather, security screening and address issues.
Official source date/validity	Use the current MyDHL+ quote and local DHL Express service guide for the exact lane.

DHL Express 9:00 / 10:30 / 12:00

Delivery before the named morning time on the committed delivery date where available.

View all timing details for DHL Express morning services

Business or calendar days	Business-day commitments depend on route and receiving country calendar.
Guarantee status	Time commitment may be subject to money-back terms, exclusions and local limitations.
Starts counting from	Accepted shipment before cutoff and compliant documentation.
Main delay factors	Customs holds, remote delivery, security screening, incorrect address and service suspension.
Official source date/validity	Confirm in MyDHL+ or local DHL Express rate and service guide before shipping.

Destination Country Delivery Times

Destination Country / Region

Estimated Delivery Time Range

United States

2-5 business days on common express lanes after pickup and export acceptance.

View all details for United States

Primary Service Type	DHL Express Worldwide / time-definite express.
Average Delivery Days	Average about 3-4 business days on major lanes, excluding customs exceptions.
Last-Mile Partner / Handoff Carrier	DHL Express US network; remote or special deliveries may use authorized delivery arrangements.
Customs & Clearance Tips	Accurate commercial invoice, HTS description, importer details and duty/tax handling reduce clearance holds.

Canada

2-5 business days.

View all details for Canada

Primary Service Type	DHL Express Worldwide.
Average Delivery Days	Average about 3-4 business days.
Last-Mile Partner / Handoff Carrier	DHL Express Canada network.
Customs & Clearance Tips	GST/HST, importer contact and broker instructions can affect release.

Mexico

2-6 business days.

View all details for Mexico

Primary Service Type	DHL Express Worldwide.
Average Delivery Days	Average about 4 business days.
Last-Mile Partner / Handoff Carrier	DHL Express Mexico network.
Customs & Clearance Tips	Tax ID, value proof and detailed commodity descriptions are frequent clearance requirements.

United Kingdom

2-5 business days.

View all details for United Kingdom

Primary Service Type	DHL Express Worldwide.
Average Delivery Days	Average about 3 business days.
Last-Mile Partner / Handoff Carrier	DHL Express UK network.
Customs & Clearance Tips	Post-Brexit imports require complete customs data; duty and VAT payment can delay delivery.

Germany

2-5 business days.

View all details for Germany

Primary Service Type	DHL Express Worldwide.
Average Delivery Days	Average about 3 business days.
Last-Mile Partner / Handoff Carrier	DHL Express Germany network.
Customs & Clearance Tips	EORI, VAT and precise invoice data matter for commercial imports.

France

2-5 business days.

View all details for France

Primary Service Type	DHL Express Worldwide.
Average Delivery Days	Average about 3-4 business days.
Last-Mile Partner / Handoff Carrier	DHL Express France network.
Customs & Clearance Tips	EU customs data, IOSS for eligible ecommerce and VAT handling affect release.

Spain

2-5 business days.

Italy

2-6 business days.

Netherlands

2-5 business days.

Poland

2-6 business days.

Sweden

2-6 business days.

Belgium

2-5 business days.

Switzerland

2-5 business days; import VAT and customs assessment can add time.

Japan

2-5 business days.

South Korea

2-5 business days; personal customs code may be required for some imports.

Australia

3-6 business days; biosecurity inspection may affect restricted commodities.

New Zealand

3-7 business days.

Singapore

2-4 business days.

Malaysia

2-5 business days.

Thailand

2-6 business days.

India

3-8 business days; KYC, IEC or importer documentation may be required.

Philippines

3-8 business days.

Indonesia

3-9 business days; customs and tax ID issues are common delay sources.

Brazil

4-10 business days; CPF/CNPJ and customs inspection may extend transit.

Chile

3-8 business days.

United Arab Emirates

2-5 business days.

Saudi Arabia

3-7 business days; importer ID and customs data can affect release.

South Africa

3-8 business days; customs and remote-area delivery can add time.

The country table is an operational estimate for common DHL Express lanes, not a universal DHL guarantee. Use MyDHL+ for the current origin-to-destination commitment, cutoff and surcharge rules.

Common Tracking Problems and Solutions

Problem & Solution

Problem/status shown

Immediate action

Invalid number or no result

Remove spaces, verify the waybill with the shipper, and check whether the number belongs to DHL eCommerce or another carrier.

View all details for invalid number

Likely cause	Wrong identifier, label not activated, carrier misidentified or merchant order ID used.
Check first	Waybill length, source email, seller order page and official DHL Tracking.
When to escalate	After the seller confirms physical handover but DHL Express still has no record.
Who to contact	Seller first, then DHL Express with the waybill and pickup evidence.

Shipment information received only

Ask the shipper when DHL Express physically collected or accepted the shipment.

Long time without update

Check the last facility and customs status; wait through normal weekend/holiday gaps before opening an inquiry.

Clearance event

Respond to DHL requests for invoice, tax ID, importer information or duty payment.

Delivery exception or address issue

Use DHL On Demand Delivery or contact DHL Express immediately with a corrected address or access instructions.

Delivered but not received

Check reception, mailroom, household, neighbors, safe place and Proof of Delivery before opening a dispute.

Lost, damaged or missing contents

Preserve packaging, take photos and have the paying shipper start a DHL Express claim where required.

Returned to shipper

Contact the seller or shipper because commercial refund, replacement or reshipment is not decided by 17TRACK.

International Shipping, Customs and Carrier Handoffs

DHL Express is an integrated express carrier, so many shipments stay within the DHL Express network from pickup to delivery. Customs authorities are separate legal decision makers, and some destinations or remote areas may involve an authorized delivery partner after DHL Express arranges the handoff.

International Flow

Stage

Typical tracking event

Label and electronic data

Shipment information received.

View all details for electronic data

Physical custodian/responsible entity	Shipper until physical handover.
What is happening	Shipment data, invoice details and label are created.
Can the tracking number change?	DHL Express waybill usually remains the main identifier.
Normal visibility gap	Until pickup or drop-off scan.
What the customer should do	Confirm the shipper actually dispatched the parcel.

Origin pickup and export processing

Picked up; processed at facility; departed facility.

Export security and line-haul

Departed from facility; arrived at sort facility or gateway.

Import customs

Clearance event or customs status updated.

Destination service center

Processed at destination facility.

Partner or remote-area handoff

Forwarded for delivery or local delivery arrangement where applicable.

Last mile

Out for delivery, delivery attempted or delivered.

Delivery Management and Post-shipment Options

Delivery Management

Option

Who can request

DHL On Demand Delivery

Recipient where the destination and shipment are eligible.

View all details for DHL On Demand Delivery

Eligibility	Available in participating countries and only for eligible DHL Express shipments.
Deadline/available stage	Usually after shipment notification and before final delivery attempt.
Fee	Fees, if any, depend on local option and shipment terms.
Guaranteed?	Not guaranteed if customs, shipper restrictions or operational limits prevent the change.
Official action link	https://delivery.dhl.com/

Proof of Delivery

Shipper or recipient with a valid waybill, subject to local visibility and privacy rules.

Redelivery or pickup after failed attempt

Recipient using DHL notification, delivery notice or customer service.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, damage report, insurance claim, postage refund and seller refund are separate processes. DHL Express claim rights usually belong to the contracting shipper or payer unless local rules or account terms allow another party to file.

Claims and Refunds

Process

Use when

Tracking investigation

Use when scans stop, delivery is disputed or customs status needs clarification.

View all details for DHL Express tracking investigation

Who files	Recipient, shipper or merchant can contact support, but account-holder authority may be needed.
Earliest/latest filing time	Depends on local service terms and event history; contact DHL Express promptly after abnormal status.
Required evidence	Waybill, ship date, addresses, last scan, invoice and delivery dispute facts.
Possible outcome	Location update, delivery instruction, customs request, proof of delivery or claim referral.
Official link	DHL Customer Service

Loss or damage claim

Use when DHL Express confirms loss, visible damage, missing contents or non-delivery requiring compensation review.

Seller refund or replacement

Use when you bought from an online merchant and need commercial resolution under marketplace or seller policy.

Shipping Restrictions and Special Handling

Shipping Restrictions

Customer Service

Channel

Verified contact/link

Tracking

https://www.dhl.com/global-en/home/tracking.html

View all details for DHL Express tracking support

Best for	Shipment status, proof of delivery and shipment event history.
Region/language	DHL routes users to country-specific pages and languages.
Hours and time zone	Online tracking is available continuously; human support hours vary by country.
Information to prepare	Waybill, ship date, origin, destination and last tracking event.
Important limitation	Tracking cannot change customs decisions or seller refund policy.

Customer service locator

https://www.dhl.com/global-en/home/customer-service.html

Delivery management

https://delivery.dhl.com/

Service point locator

https://locator.dhl.com/

For faster escalation, prepare the waybill, shipper name, ship date, service, destination address, phone/email, last scan, contents description, value proof and photos if damage is involved.

Ecommerce and Business Tracking

Businesses use DHL Express APIs for DHL Express shipping, rating, pickup and tracking inside DHL account workflows. Businesses use 17TRACK when they need normalized tracking across DHL Express and many other carriers, carrier auto-detection, batch registration and webhook-style operations from a multi-carrier platform.

Developer/API Comparison

Option

Provider

DHL Express APIs

DHL Developer / DHL Express.

View all details for DHL Express APIs

Carrier coverage	DHL Express services and DHL account workflows covered by the selected API product.
Primary use	Integrating rating, shipment creation, pickup, tracking and related DHL Express services.
Authentication	Developer account credentials and API keys or credentials as specified by DHL Developer.
Tracking/batch/webhook capability	Depends on the DHL Developer product and account approval.
Current developer documentation	DHL Developer portal
Migration/deprecation note	Use the current DHL Developer documentation; avoid old XML or country-specific endpoints unless DHL confirms they are active for your account.

17TRACK Tracking API

17TRACK.

View all details for 17TRACK Tracking API

Carrier coverage	Multi-carrier tracking, including DHL Express where supported by 17TRACK carrier recognition.
Primary use	Registering tracking numbers, retrieving standardized events and managing multi-carrier parcel visibility.
Authentication	17TRACK API token in the 17token header.
Tracking/batch/webhook capability	Batch registration and tracking workflows as described in 17TRACK API documentation.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the v2.4 endpoints shown in the current 17TRACK documentation.

FAQ

1. How do I track my DHL Express package?

Enter the DHL Express waybill number on DHL Tracking or use 17TRACK to view available shipment events in a multi-carrier dashboard.

2. Where can I find my DHL Express tracking number?

The DHL Express waybill is normally on the shipping label, shipper receipt, MyDHL+ record, merchant order page or dispatch email.

3. What does a DHL Express tracking number look like?

A common DHL Express waybill is 10 numeric digits, but references and non-DHL Express partner IDs can look different, so verify the carrier if the number does not track.

4. When will the first DHL Express tracking update appear?

The first useful physical update usually appears after DHL Express picks up or accepts the shipment, while “shipment information received” only means the shipper created data.

5. Why is my DHL Express tracking not updating?

DHL Express tracking may pause during line-haul, customs review, weekend operations, remote-area transfer or when the shipment is waiting for documents or duty payment.

6. How long does DHL Express delivery take?

DHL Express delivery time depends on origin, destination, cutoff, service, customs and local holidays; use MyDHL+ for the current lane-specific estimate or commitment.

7. What should I do after a DHL Express delivery attempt failed?

Use the DHL notification, delivery notice or DHL On Demand Delivery to arrange redelivery, pickup or delivery instructions where the shipment is eligible.

8. What if DHL Express says delivered but I did not receive the package?

Check the delivery location, reception, mailroom, household, neighbors and Proof of Delivery first, then contact DHL Express and the shipper with the waybill and dispute details.

9. How do I report a lost or damaged DHL Express shipment?

Preserve packaging, take photos, keep value proof and ask the shipper or account holder to start the DHL Express claim process when required by local terms.

10. How do I contact DHL Express customer service?

Use the DHL Customer Service page for your country and prepare the waybill, shipment date, addresses, last scan and any customs or damage evidence.

11. Is DHL Express the same as DHL eCommerce?

DHL Express and DHL eCommerce are different DHL services; DHL Express is time-definite express, while DHL eCommerce often uses economy or postal-style networks.

12. What does a DHL Express clearance event mean?

A clearance event means the shipment is in a customs-related step and may need invoice details, importer identification, duty payment or customs authority review.

13. Can a DHL Express tracking number change during international shipping?

The DHL Express waybill usually remains the main identifier, but a delivery partner or merchant system may display an additional local reference in some cases.

14. Does DHL Express provide Proof of Delivery?

DHL Express may provide Proof of Delivery where available, but signature details and visibility can depend on country, service, privacy rules and shipment status.

15. Is the DHL Express estimated delivery date guaranteed?

An estimated delivery date is not automatically a guarantee; time-definite and money-back eligibility depend on the selected service, local terms and exclusions.

16. Can businesses track DHL Express shipments through an API?

Businesses can use DHL Developer APIs for DHL Express account integrations or 17TRACK API for multi-carrier tracking, depending on whether the need is carrier-specific operations or aggregated visibility.

17. Can 17TRACK change my DHL Express delivery address or approve a claim?

No. 17TRACK is an independent tracking platform and cannot change addresses, collect duties, release customs holds, approve claims or issue merchant refunds.

Tracking API

# 1. DHL Express official tracking API
# Current DHL Express APIs are documented through the DHL Developer portal.
# Use the current DHL Developer product documentation for endpoint, method,
# credentials, request body and account eligibility:
# https://developer.dhl.com/
# Do not reuse old country-specific XML endpoints unless DHL confirms them
# for your account.

# 2. 17TRACK Tracking API
# Register a DHL Express tracking number for multi-carrier tracking.
# CARRIER_CODE is left as a placeholder unless your 17TRACK carrier list
# confirms the current DHL Express carrier code for your account.

curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'