DoorDash Tracking

Please enter the DoorDash tracking number to check the latest shipping status.

https://www.doordash.com/

TRACK

About DoorDash

DoorDash is a local commerce and on-demand delivery platform operated by DoorDash, Inc. For tracking, DoorDash is best understood as a marketplace logistics and last-mile delivery network for restaurant, grocery, retail, convenience and merchant orders, rather than a postal operator or international parcel carrier.

DoorDash Core Profile

Field	Verified information
Official name	DoorDash, Inc.
Official website	https://www.doordash.com/
Carrier type	On-demand local delivery platform, merchant delivery provider, and last-mile delivery network for eligible DoorDash and merchant orders.
Primary region	DoorDash operates primarily in the United States and other supported markets shown by DoorDash; delivery availability depends on address, merchant and service.
Tracking page	Consumer order tracking is normally available in the DoorDash app, DoorDash website order page, merchant delivery link or order receipt.
Parent organization	DoorDash, Inc. is the operating company.
Founded and headquarters	DoorDash public company information identifies the company as founded in 2013 and headquartered in San Francisco, California.

Carrier Entity Relationships

Entity

Entity type

DoorDash

Canonical carrier brand

View all details for DoorDash

Relationship to DoorDash	DoorDash is the consumer-facing brand used for local delivery and order tracking.
Why it matters to tracking	Users should track DoorDash deliveries in the DoorDash app, on the DoorDash website, or through the merchant-provided DoorDash tracking link.
Official evidence	DoorDash website, DoorDash Help, DoorDash Drive pages and DoorDash Investor Relations.

DoorDash Drive

Merchant delivery service

View all details for DoorDash Drive

Relationship to DoorDash	DoorDash Drive is a fulfillment option that lets merchants use DoorDash delivery for orders placed through merchant channels.
Why it matters to tracking	A buyer may receive a merchant order number and a DoorDash delivery link rather than a conventional carrier tracking number.
Official evidence	DoorDash Drive and DoorDash Developer documentation.

Dashers

Independent delivery providers

View all details for Dashers

Relationship to DoorDash	Dashers are the delivery providers who may pick up and deliver eligible DoorDash orders.
Why it matters to tracking	Status changes such as pickup, approaching, delivered, failed delivery or return usually depend on Dasher app events and merchant handoff events.
Official evidence	DoorDash Help and Dasher Help materials.

17TRACK

Independent tracking platform

View all details for 17TRACK

Relationship to DoorDash	17TRACK can help users organize tracking numbers and detect carriers where supported, but 17TRACK is not DoorDash and does not operate DoorDash deliveries.
Why it matters to tracking	If a DoorDash order has only an order ID or delivery link, the official DoorDash or merchant channel remains the authoritative source.
Official evidence	17TRACK API documentation and DoorDash tracking/help channels.

Quick Answer

To track a DoorDash delivery, open the DoorDash app or website order page, or use the merchant-provided DoorDash tracking link. If you were given a conventional parcel tracking number, you can also enter it on 17TRACK to check whether another carrier is handling part of the shipment. 17TRACK is an independent tracking platform and cannot change addresses, contact a Dasher, approve refunds or file DoorDash claims.

Pro Tip: If a result is empty, first check whether you entered a DoorDash order ID instead of a carrier tracking number. DoorDash order IDs and merchant order references are not the same as postal or courier tracking numbers.

How to Track DoorDash Packages

DoorDash tracking normally follows an order-based delivery flow instead of a parcel-label flow. Use the DoorDash order page for food, grocery and retail orders; use 17TRACK only when you have a carrier tracking number or when a merchant shipment uses another carrier before or after DoorDash.

Open the DoorDash app or sign in at DoorDash.com, then open the relevant order.
Check the delivery status, map view where available, merchant preparation status, Dasher pickup status and delivery confirmation.
If the order came from a merchant website using DoorDash Drive, open the tracking link or delivery notifications sent by that merchant or DoorDash.
If the merchant gave you a standard tracking number from USPS, UPS, FedEx, DHL or another carrier, enter that number on 17TRACK and let carrier auto-detection verify the responsible carrier.
If there is no tracking number, contact the merchant for the order reference, delivery link or support path; 17TRACK cannot convert a DoorDash order ID into a carrier scan record.

Identifier Lookup Guide

Identifier	Use it where
DoorDash order ID	DoorDash app, DoorDash website, merchant support or DoorDash Help.
DoorDash delivery link	Open the link from the SMS, email or merchant order page.
Merchant order number	Merchant support, merchant account page or store receipt.
Carrier tracking number	17TRACK and the official carrier that issued the number.

Tracking Number Formats and Examples

DoorDash does not publish a universal consumer parcel tracking-number format like UPU S10, GS1 SSCC or postal IMpb. Most DoorDash deliveries are tracked by order, delivery link, merchant reference and live delivery events. A number that can be searched alongside a DoorDash order may have been issued by a merchant platform or a separate carrier.

Tracking Number Format

Identifier family

Normalized pattern

DoorDash consumer order ID

Not publicly standardized for parcel tracking; treat as an order reference.

View all details for DoorDash consumer order ID

Length/structure	DoorDash has not published a universal public structure for consumer order IDs.
Issued by	DoorDash or the DoorDash ordering system.
Typical service/use	Food, grocery, convenience, alcohol where available, retail and local delivery orders.
Who sees it and where	Consumers see it in the DoorDash app, order receipt or DoorDash account history.
Tracking scope	Tracks the DoorDash order lifecycle, not a public postal parcel network.
Important caveat	Entering a DoorDash order ID into a carrier tracker may return no result because it is not a carrier-issued tracking number.

DoorDash Drive delivery ID or tracking link

Merchant-specific; often accessed through a URL rather than typed as a tracking number.

View all details for DoorDash Drive identifiers

Length/structure	Public format is not confirmed; merchants may store delivery IDs internally through DoorDash APIs or merchant systems.
Issued by	DoorDash or a merchant integration using DoorDash Drive.
Typical service/use	Merchant website or app orders fulfilled by DoorDash last-mile delivery.
Who sees it and where	Buyers usually see a delivery link, SMS update, email update or merchant tracking page.
Tracking scope	Visibility covers DoorDash quote, pickup, delivery and event updates where enabled by the merchant integration.
Important caveat	The merchant may be the correct support party for refunds, substitutions or order-content problems even when DoorDash performs delivery.

Merchant order or reference number

Merchant-defined; examples should be treated as placeholders such as ORDER-####.

View all details for merchant order numbers

Length/structure	Format is controlled by the merchant, not DoorDash.
Issued by	Restaurant, retailer, grocery store, marketplace or merchant platform.
Typical service/use	Order lookup, refund request, support escalation and reconciliation.
Who sees it and where	Customers see it on merchant receipts, merchant order pages or email confirmations.
Tracking scope	It may link to DoorDash delivery status only if the merchant has connected the order to DoorDash delivery.
Important caveat	A merchant reference is not proof that DoorDash has physically picked up the goods.

Third-party carrier tracking number

Carrier-defined, for example USPS 92## #### #### #### #### ## or UPS 1Z## #### #### #### ##.

View all details for third-party carrier numbers

Length/structure	Structure depends on the issuing carrier and may be numeric or alphanumeric.
Issued by	USPS, UPS, FedEx, DHL or another carrier, not DoorDash, unless DoorDash explicitly labels the delivery as such.
Typical service/use	Parcel shipping before or after a local delivery step, returns, store-to-customer shipping or marketplace logistics.
Who sees it and where	Buyers see it in merchant shipping emails, marketplace order pages or carrier labels.
Tracking scope	Track with the issuing carrier and 17TRACK; DoorDash order tracking may not show all external carrier scans.
Important caveat	Carrier auto-detection should be used because prefixes can overlap and service inference from a prefix alone can be unreliable.

Tracking Statuses and Meanings

DoorDash statuses are usually order and courier workflow events. A preparation event means the merchant is working on the order; a pickup or in-transit event means a Dasher or delivery provider may be involved; delivered means DoorDash has recorded completion, but it does not by itself resolve food quality, substitution, refund or merchant content issues.

Status Quick Lookup

Status

Lifecycle stage

Order received or confirmed

Pre-shipment / order created

View all details for order received

What it means	DoorDash or the merchant has received the order request.
Current responsible party	Merchant and DoorDash ordering system.
What happens next	The merchant accepts, prepares or cancels depending on availability.
What you should do	Check address, phone number and order details immediately.

Preparing order

Accepted / merchant processing

View all details for preparing order

What it means	The merchant is preparing the items or gathering the retail order.
Current responsible party	Merchant.
What happens next	A Dasher may be assigned and dispatched to pickup.
What you should do	Use DoorDash or merchant support for item changes only where the order is still editable.

Dasher assigned

Pickup arranged

View all details for Dasher assigned

What it means	DoorDash has matched the delivery with a delivery provider.
Current responsible party	DoorDash delivery network and the assigned Dasher.
What happens next	The Dasher travels to the pickup point.
What you should do	Keep delivery instructions clear and contactable phone access available.

Picked up

In transit

View all details for picked up

What it means	The delivery provider has recorded possession of the order.
Current responsible party	Assigned Dasher or DoorDash delivery provider.
What happens next	The delivery moves toward the destination.
What you should do	Monitor the DoorDash app and respond promptly if the Dasher contacts you.

Approaching or out for delivery

Out for delivery

View all details for out for delivery

What it means	The delivery is near the destination or actively being delivered.
Current responsible party	Dasher and recipient for access or handoff instructions.
What happens next	DoorDash records delivery, failed delivery or another exception.
What you should do	Be available for gate codes, lobby access, signature or ID checks where required.

Delivered

View all details for delivered

What it means	DoorDash has recorded the delivery as completed.
Current responsible party	Recipient should verify receipt; DoorDash or merchant handles support depending on order channel.
What happens next	Order support, ratings, refund review or merchant support may remain available.
What you should do	Check the photo, drop-off location, lobby, front desk, household members and contact support promptly if missing.

Unable to deliver

Exception

View all details for unable to deliver

What it means	Delivery could not be completed because of access, address, recipient availability, compliance or safety conditions.
Current responsible party	DoorDash support, merchant support or recipient depending on the reason.
What happens next	The order may be returned, cancelled, refunded or marked unresolved under the applicable policy.
What you should do	Use DoorDash Help or merchant support immediately and provide the order ID, address and screenshots.

Returned to merchant

Return

View all details for returned to merchant

What it means	The order may have been sent back to the pickup location or handled under a merchant return process.
Current responsible party	Merchant and DoorDash support.
What happens next	Refund, replacement or cancellation review may occur.
What you should do	Contact the order channel rather than trying to schedule redelivery through a postal carrier.

Services and Delivery Times

DoorDash delivery time is usually a dynamic estimate based on merchant preparation, local courier availability, distance, traffic, batching, customer access and market conditions. DoorDash should not be treated as a guaranteed postal transit-time carrier unless a merchant contract or official DoorDash program states a specific service commitment.

Service Comparison

Service

Service type

DoorDash Marketplace delivery

Consumer local delivery

View all details for DoorDash Marketplace delivery

Best for	Restaurant, grocery, convenience and retail orders placed through DoorDash.
Coverage	Supported DoorDash markets, merchants and delivery addresses.
Tracking level	Order status, merchant preparation, Dasher assignment, map visibility where available and delivery completion.
Key size/weight condition	Eligibility depends on merchant catalog, local rules and item category.
Included protection/extra service	DoorDash Help may support order issues under applicable policies.
Main limitation	Not a public parcel network with universal carrier tracking numbers.

DoorDash Drive

Merchant on-demand delivery

View all details for DoorDash Drive

Best for	Merchants that take orders in their own channels and use DoorDash for last-mile delivery.
Coverage	Availability depends on DoorDash Drive market, merchant integration and delivery distance rules.
Tracking level	Quote, delivery creation, pickup, drop-off and event updates where enabled by integration.
Key size/weight condition	Merchant and DoorDash eligibility rules apply; item categories may be restricted.
Included protection/extra service	Merchant contract and DoorDash Drive policies determine support and cancellation handling.
Main limitation	The merchant remains a key support party for order contents, refunds and customer service.

DashLink or package-style delivery programs

Business logistics program where available

View all details for DoorDash package-style programs

Best for	Business-to-consumer local delivery use cases supported by DoorDash logistics products.
Coverage	Program availability is not universal and should be confirmed with DoorDash business channels.
Tracking level	May use delivery-event tracking rather than public postal scans.
Key size/weight condition	Public universal limits are not confirmed; business terms and program rules apply.
Included protection/extra service	Handled through merchant or business agreement terms.
Main limitation	Consumers may need to contact the merchant because the shipment may not expose a standard tracking number.

Delivery Time

Service

Published delivery standard

DoorDash Marketplace delivery

Varies by merchant, address, courier availability and live conditions.

View all timing details for DoorDash Marketplace delivery

Business or calendar days	Usually same-day local delivery shown as an estimated window, not a day-count postal standard.
Guarantee status	A displayed estimate is not automatically a money-back guarantee.
Starts counting from	Order placement, merchant acceptance or pickup stage depending on the displayed estimate.
Main delay factors	Merchant prep time, item substitutions, traffic, weather, Dasher availability, address access and customer response.
Official source date/validity	Use the current DoorDash order page and DoorDash Help for the applicable order.

DoorDash Drive

Varies by delivery quote, pickup readiness, merchant integration and market.

View all timing details for DoorDash Drive

Business or calendar days	Typically local on-demand delivery, but timing is controlled by the quote and service configuration.
Guarantee status	Guarantee terms are not universal and depend on merchant agreement and official DoorDash Drive terms.
Starts counting from	Delivery creation, quote acceptance or scheduled pickup time depending on the integration.
Main delay factors	Merchant readiness, Dasher assignment, pickup wait, incorrect drop-off address, restricted items and recipient availability.
Official source date/validity	Use current DoorDash Drive documentation, merchant portal and delivery object data.

DoorDash package-style business delivery

No universal public transit-time table confirmed.

View all timing details for DoorDash package-style delivery

Business or calendar days	Varies by program, merchant and destination.
Guarantee status	Not publicly confirmed as a universal guarantee.
Starts counting from	Depends on pickup scan or scheduled pickup in the business workflow.
Main delay factors	Pickup manifest accuracy, address quality, batching, courier availability and delivery access.
Official source date/validity	Confirm with DoorDash business documentation or merchant support for the specific program.

Common Tracking Problems and Solutions

Most DoorDash tracking problems are caused by order-reference confusion, merchant preparation delays, address/access issues, app notification delays or a separate parcel carrier being involved. Resolve the problem through the party that controls the current stage: merchant for order content, DoorDash for DoorDash delivery events, and the issuing carrier for non-DoorDash parcel numbers.

Problem & Solution

Problem/status shown

Likely cause

Number invalid on 17TRACK

You entered a DoorDash order ID or merchant reference, not a carrier tracking number.

View solution for invalid number

Check first	Look for a carrier name such as USPS, UPS, FedEx or DHL in the merchant email.
Immediate action	Use the DoorDash order page or ask the merchant for a carrier tracking number.
When to escalate	Escalate if the merchant confirms a carrier number but it remains invalid on the issuing carrier site.
Who to contact	Merchant first; DoorDash if the order is in DoorDash app; issuing carrier if a carrier number exists.

No tracking updates

The order may still be awaiting merchant acceptance, delivery assignment or pickup.

View solution for no tracking updates

Check first	Refresh the DoorDash app, check internet connection and confirm the order is not scheduled for later.
Immediate action	Wait for merchant acceptance or use in-app help if the order is late or not progressing.
When to escalate	Escalate when the app marks the order late, cancelled, missing or otherwise eligible for support.
Who to contact	DoorDash Help for marketplace orders; merchant support for merchant-channel orders.

Label created or partner handoff

A separate carrier or merchant system may have created a label before DoorDash or another carrier received goods.

View solution for label or partner handoff

Check first	Identify whether the status is from DoorDash, the merchant, USPS, UPS, FedEx or another carrier.
Immediate action	Do not assume physical pickup until a pickup or accepted event appears from the responsible carrier.
When to escalate	Escalate to the merchant if the handoff stage exceeds the merchant’s promised shipping window.
Who to contact	Merchant or issuing carrier; DoorDash only if DoorDash is named as the delivery provider.

Stuck in transit

Courier route delay, batching, traffic, merchant wait time or external carrier delay.

View solution for stuck in transit

Check first	Compare DoorDash ETA, latest event time and any message from the Dasher.
Immediate action	Respond to Dasher messages and ensure access details are correct.
When to escalate	Use DoorDash Help when the order becomes late, missing or cannot be delivered.
Who to contact	DoorDash Help for active DoorDash delivery; merchant for replacement or refund policies.

Address error or delivery exception

Wrong address, gate code, unit number, phone number, restricted building access or safety issue.

View solution for address exceptions

Check first	Verify street, apartment, hotel room, lobby instructions and phone availability.
Immediate action	Update instructions in the app if available and contact the Dasher or support promptly.
When to escalate	Escalate immediately for perishable, alcohol, regulated or time-sensitive orders.
Who to contact	DoorDash Help for active orders; merchant for merchant-channel fulfillment issues.

Delivered but not received

Drop-off at nearby location, lobby/front desk handoff, photo mismatch, household pickup or delivery error.

View solution for delivered but not received

Check first	Review the delivery photo, map, door, lobby, front desk, neighbors and household members.
Immediate action	Report the issue in DoorDash Help or through the merchant as soon as you confirm it is missing.
When to escalate	Escalate if there is no photo, the photo is not your address, or support requests more evidence.
Who to contact	DoorDash Help for DoorDash orders; merchant for orders placed outside DoorDash.

Lost, damaged or wrong items

Missing delivery, merchant packing issue, substitution issue, temperature issue or damage in delivery.

View solution for lost or damaged orders

Check first	Keep photos, receipt, screenshots, delivery photo and item packaging where relevant.
Immediate action	Submit the issue through the order support flow rather than a postal insurance claim.
When to escalate	Escalate promptly because perishable and food-order support windows may be limited by policy.
Who to contact	DoorDash Help, merchant support or marketplace support depending on the order channel.

International Shipping, Customs and Carrier Handoffs

DoorDash is not a universal international postal carrier. If an international ecommerce order mentions DoorDash, DoorDash is usually involved only in a local merchant or last-mile step where the service is available, while customs, export, import and cross-border line-haul are handled by other carriers, postal operators, brokers or the merchant’s logistics provider.

International Flow

Stage

Physical custodian/responsible entity

Origin order or export carrier

Merchant, warehouse, postal operator, courier or freight partner.

View international details for origin stage

Typical tracking event	Label created, accepted, picked up or export processing.
What is happening	The shipment is being prepared or moved by the origin logistics provider.
Can the tracking number change?	Yes, a marketplace order may later receive a different last-mile or delivery link.
Normal visibility gap	Visibility can pause between merchant handoff and carrier acceptance.
What the customer should do	Track with the issuing carrier and merchant until DoorDash is explicitly assigned.

Export, line-haul and import customs

Origin carrier, airline, postal exchange, customs authority and broker where applicable.

View international details for customs stage

Typical tracking event	Departed origin, arrived destination country, customs clearance, held by customs or released.
What is happening	Authorities may review declarations, duties, taxes, restricted items and import documentation.
Can the tracking number change?	Yes, some logistics providers assign a destination carrier number after import.
Normal visibility gap	Cross-border scans can have gaps during line-haul, customs queueing or data transfer.
What the customer should do	Do not treat arrival in the destination country as customs release; follow the customs or carrier instructions if payment or documents are requested.

DoorDash local delivery step

DoorDash delivery network only if the merchant assigns DoorDash for local delivery.

View international details for DoorDash local delivery

Typical tracking event	Delivery created, Dasher assigned, picked up, out for delivery or delivered.
What is happening	DoorDash is handling a local delivery after the merchant or logistics provider makes the goods available.
Can the tracking number change?	Yes, the customer may receive a DoorDash delivery link instead of the original international tracking number.
Normal visibility gap	There may be a gap between warehouse receipt and DoorDash delivery creation.
What the customer should do	Use the DoorDash or merchant link for the local step and the original carrier number for upstream movement.

Delivery Management and Post-shipment Options

DoorDash delivery management is mostly performed inside the order flow. Options depend on order status, merchant channel, item type, local rules and whether a Dasher has already picked up the order.

Delivery Management

Option

Who can request

Delivery instructions

Recipient or account holder.

View all details for delivery instructions

Eligibility	Available where the app or merchant tracking flow allows instructions.
Deadline/available stage	Best before pickup or before the Dasher reaches the destination.
Fee	No universal public fee confirmed for adding instructions.
Guaranteed?	No; instructions may be limited by safety, law, building access and item rules.
Official action link	DoorDash Consumer Help

Contact Dasher

Recipient during an active DoorDash delivery where contact is enabled.

View all details for contacting the Dasher

Eligibility	Usually available for active orders through the DoorDash app or masked phone/message feature.
Deadline/available stage	Before completion or cancellation.
Fee	No separate public contact fee confirmed.
Guaranteed?	No; response depends on safety and delivery conditions.
Official action link	DoorDash Consumer Help

Cancel or issue report

Consumer, merchant or business customer depending on order channel.

View all details for cancellation or issue report

Eligibility	Depends on order state, merchant acceptance, preparation, pickup and policy.
Deadline/available stage	Earlier is better; after pickup, options may be more limited.
Fee	Fees, refunds or credits depend on DoorDash or merchant policy.
Guaranteed?	No; DoorDash or merchant reviews the issue under applicable terms.
Official action link	DoorDash Consumer Help

Lost, Damaged, Claims, Insurance and Refunds

DoorDash issue reporting is not the same as postal insurance. DoorDash may review missing, damaged, incorrect, late or undeliverable orders under DoorDash or merchant terms. For a parcel number issued by another carrier, loss or damage claims follow that carrier’s process, not DoorDash order support.

Claims and Refunds

Process

Use when

DoorDash order issue report

Use for missing, incorrect, damaged, late or quality-related DoorDash marketplace orders.

View all details for DoorDash order issue report

Who files	The DoorDash account holder or recipient through the order support flow.
Earliest/latest filing time	File as soon as the issue is discovered; exact eligibility window depends on DoorDash policy and order type.
Required evidence	Order ID, photos, delivery photo, receipt, screenshots, description of missing or damaged items.
Possible outcome	Support response, credit, refund review, denial or request for more information.
Official link	DoorDash Consumer Help

Merchant-channel support

Use when the order was placed on a merchant website or app and delivered through DoorDash Drive.

View all details for merchant-channel support

Who files	The buyer contacts the merchant; the merchant may contact DoorDash through business channels.
Earliest/latest filing time	Follow the merchant’s published support and refund policy.
Required evidence	Merchant order number, DoorDash delivery link, delivery photo, item photos and payment proof.
Possible outcome	Merchant refund, replacement, re-delivery, store credit or escalation to DoorDash business support.
Official link	DoorDash Drive

External carrier claim

Use when USPS, UPS, FedEx, DHL or another carrier issued the parcel tracking number.

View all details for external carrier claim

Who files	Usually the shipper, account holder or eligible recipient under the issuing carrier’s rules.
Earliest/latest filing time	Use the issuing carrier’s current deadlines; DoorDash does not set those deadlines.
Required evidence	Carrier tracking number, invoice, photos, packaging, value proof and damage documentation.
Possible outcome	Carrier investigation, insurance settlement, denial or missing package search.
Official link	Use the official claims page of the carrier that issued the tracking number.

Shipping Restrictions and Special Handling

DoorDash restrictions are tied to merchant categories, local law, age-restricted goods, food safety, regulated items and business program terms. This summary is not a substitute for DoorDash’s current terms, merchant agreement, local law or carrier rules for any external parcel segment.

Shipping Restrictions

Customer Service

For the fastest escalation, contact the channel that created the order. DoorDash app orders should use DoorDash Help; merchant website orders should start with the merchant; external carrier tracking numbers should use the issuing carrier’s support.

Customer Service

Channel

Verified contact/link

DoorDash Consumer Help

View all details for DoorDash Consumer Help

Best for	Marketplace order tracking, missing items, delivered-not-received, refund review and account support.
Region/language	Supported DoorDash consumer markets and available help languages.
Hours and time zone	Current availability should be checked inside DoorDash Help or the app.
Information to prepare	Order ID, delivery address, phone number, screenshots, delivery photo and item photos.
Important limitation	DoorDash Help cannot resolve claims for a parcel number issued by another carrier.

DoorDash Merchant Help

View all details for DoorDash Merchant Help

Best for	Merchant delivery errors, DoorDash Drive orders, store operations and business support.
Region/language	Supported DoorDash merchant markets.
Hours and time zone	Current availability should be checked in Merchant Help or the merchant portal.
Information to prepare	Merchant order number, DoorDash delivery ID, store location, customer address and event timestamps.
Important limitation	Consumers placing orders outside DoorDash may need to contact the merchant directly.

DoorDash Developer Support

DoorDash Developer

View all details for DoorDash Developer Support

Best for	DoorDash Drive API integration, delivery creation, webhooks and business implementation questions.
Region/language	Business users in supported DoorDash developer markets.
Hours and time zone	Use the current developer portal and support channels.
Information to prepare	Business account, API request IDs, delivery IDs, webhook logs and error responses.
Important limitation	Developer support is not a consumer refund channel.

Ecommerce and Business Tracking

Merchants should separate DoorDash delivery-event tracking from multi-carrier parcel tracking. DoorDash Developer tools are for DoorDash Drive delivery workflows; 17TRACK API is for aggregating parcel tracking across many carriers where a carrier tracking number exists.

Developer/API Comparison

Option

Provider

DoorDash Drive API

DoorDash

View all details for DoorDash Drive API

Carrier coverage	DoorDash delivery network and supported DoorDash Drive markets.
Primary use	Quote, create, manage and monitor merchant deliveries fulfilled by DoorDash.
Authentication	DoorDash Developer documentation describes business developer access and API authentication for approved integrations.
Tracking/batch/webhook capability	DoorDash developer resources include delivery lifecycle events and webhooks for integrations where enabled.
Current developer documentation	DoorDash Developer
Migration/deprecation note	Use current DoorDash Developer documentation; do not reuse unofficial or old endpoint examples without portal confirmation.

17TRACK Tracking API

17TRACK

View all details for 17TRACK Tracking API

Carrier coverage	Multi-carrier tracking where the shipment has a supported carrier tracking number.
Primary use	Batch registration, carrier detection, normalized tracking visibility and exception monitoring across carriers.
Authentication	17token header with a 17TRACK API key.
Tracking/batch/webhook capability	17TRACK API supports tracking workflows documented by 17TRACK; webhook use should follow the current API documentation.
Current developer documentation	17TRACK API Documentation
Migration/deprecation note	Use the current v2.4 registration endpoint shown in 17TRACK documentation.

FAQ

1. How do I track my DoorDash package?

Track a DoorDash delivery in the DoorDash app, the DoorDash website order page, or the merchant-provided DoorDash delivery link. If you have a separate carrier tracking number, use 17TRACK or the issuing carrier’s website.

2. Where is my DoorDash tracking number?

DoorDash usually uses an order ID or delivery link rather than a public parcel tracking number. Check your DoorDash order receipt, merchant email, SMS notifications and merchant order page.

3. What does a DoorDash tracking number look like?

DoorDash has not published a universal consumer parcel tracking-number format. If the number looks like USPS, UPS, FedEx or DHL, it was likely issued by that carrier rather than DoorDash.

4. When will the first DoorDash tracking update appear?

The first DoorDash update normally appears after the order is placed, accepted or assigned in the order workflow. A merchant-channel order may not show DoorDash events until the merchant creates the DoorDash delivery.

5. Why is my DoorDash tracking not updating?

DoorDash tracking may pause while the merchant prepares the order, a Dasher is assigned, the delivery waits for pickup, or the app refreshes. Check the order page first, then use DoorDash Help if the order is late or missing.

6. How long does DoorDash delivery take?

DoorDash delivery time varies by merchant preparation, distance, traffic, courier availability and address access. The ETA shown on the order page is an estimate unless DoorDash or the merchant states a specific guarantee.

7. What should I do if DoorDash says unable to deliver?

Check the address, unit number, gate code, phone number and delivery instructions immediately. Then contact DoorDash Help or the merchant channel that created the order.

8. What should I do if DoorDash says delivered but I did not receive it?

Review the delivery photo, door area, lobby, front desk, neighbors and household members first. If it is still missing, report the issue through DoorDash Help or the merchant promptly with screenshots and the order ID.

9. How do I report a lost, damaged or wrong DoorDash order?

Use the order support flow for DoorDash marketplace orders and keep photos, receipts and screenshots. For a merchant website order delivered by DoorDash, start with the merchant unless the merchant directs you to DoorDash support.

10. How do I contact DoorDash about tracking?

Use DoorDash Consumer Help for DoorDash app orders, Merchant Help for merchant operations, and DoorDash Developer resources for business API issues. Prepare the order ID, delivery address, phone number, latest status and photos.

11. Is DoorDash a postal carrier?

DoorDash is not a postal operator. DoorDash mainly provides local commerce delivery and merchant last-mile delivery, so customs and postal handoffs are handled by other carriers when an international parcel is involved.

12. Can a DoorDash order have both a merchant order number and a carrier tracking number?

Yes, a merchant may issue an order number while a separate carrier issues a parcel tracking number. Track the parcel number with 17TRACK or the issuing carrier and use the merchant order number for support.

13. What is DoorDash Drive tracking?

DoorDash Drive tracking refers to delivery-event visibility for merchant orders fulfilled by DoorDash. The buyer may receive a delivery link, while the merchant may receive delivery IDs and webhook events through an integration.

14. Does DoorDash handle customs clearance?

DoorDash is not normally the customs broker or international postal operator for ecommerce parcels. Customs clearance is handled by the carrier, broker, postal operator or merchant logistics provider responsible for the cross-border segment.

15. Can businesses track DoorDash deliveries through an API?

Businesses can use DoorDash Developer tools for eligible DoorDash Drive integrations, including delivery workflows and events described in current DoorDash documentation. Multi-carrier parcel tracking should use a tracking platform such as 17TRACK when a carrier tracking number exists.

16. Can 17TRACK change a DoorDash delivery address or refund a DoorDash order?

No, 17TRACK cannot change DoorDash deliveries, contact Dashers, approve refunds or resolve order-content disputes. Use DoorDash Help or the merchant that created the order.

Tracking API

// 1. DoorDash official tracking API
// DoorDash Developer documentation is available for approved DoorDash Drive integrations.
// Current public official consumer parcel-tracking API not confirmed.
// Do not use old or unofficial endpoint examples without verifying them in DoorDash Developer.


// 2. 17TRACK API
// Use this only when you have a carrier-issued tracking number.
// DoorDash carrier code on 17TRACK is not publicly confirmed here, so keep CARRIER_CODE as a placeholder.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]