DEX Tracking
Please enter the DEX tracking number to check the latest shipping status.
About DEX
DEX is the English display name used here for 递壹时国际物流, legally shown on the official website as 广州递壹时国际货物代理有限公司. DEX is a China-based international logistics and freight-forwarding provider serving cross-border e-commerce, cargo transportation and supply-chain requirements. Its published routes include mainland China to Singapore, Malaysia, Hong Kong, Macao, Taiwan and Canada.
Carrier Overview
| Field | Confirmed information |
|---|---|
| Official name | 广州递壹时国际货物代理有限公司 |
| Brand display name | DEX |
| Official website | https://www.dex-i.com/ |
| Carrier type | International logistics and freight-forwarding provider. |
| Primary regions | China, Singapore, Malaysia, Hong Kong, Macao, Taiwan and Canada, according to the published service menu. |
| Official tracking page | DEX waybill tracking |
Carrier Entity Relationships
| Entity | Relationship to DEX |
|---|---|
| 广州递壹时国际货物代理有限公司 | This is the legal company name displayed in the official website footer and is the corporate entity behind DEX. |
| Southeast Asia routes | DEX publishes air, sea, customs-clearance and door-to-door logistics options from mainland China to Singapore and Malaysia. |
| Canada sea route | DEX publishes a Canada sea route with express-ship and regular-ship choices; the official article describes different speed, port and congestion characteristics. |
| Official tracking tool | The DEX tracking page is the official source for DEX waybill events. A tracking result does not by itself prove which vessel, customs authority or last-mile carrier physically holds the shipment. |
| 17TRACK | 17TRACK is an independent aggregation platform that may display available DEX and partner events; it does not operate DEX transportation or decide claims. |
Quick Answer
To track a DEX shipment, enter the DEX waybill number on the official DEX tracking page or enter it in 17TRACK. If no result appears, first check the number, remove spaces or hyphens, confirm that it is a waybill number rather than an order number, and allow time for the first operational scan. 17TRACK is independent from DEX and cannot change an address, release customs cargo, approve a refund or decide a claim.
How to Track DEX Packages
The most authoritative first check is the DEX waybill search. 17TRACK is useful when a shipment involves multiple transport or last-mile entities and events are available from more than one source.
Tracking paths
| Path | Steps and limitation |
|---|---|
| Official DEX tracking | Open the DEX tracking page, enter the waybill number, submit the query and compare the latest event with the shipment handoff stage. The page may return no waybill data before DEX has a searchable event. |
| 17TRACK | Open 17TRACK, enter the same number and allow carrier identification. Aggregated results can be useful after a partner handoff, but event availability depends on data supplied by the relevant carrier. |
| Ask the seller or shipper | Request the DEX waybill number, service route, dispatch date and any destination-carrier number. An e-commerce order number is not necessarily a transport identifier. |
Tracking Number Formats and Examples
The supplied DEX materials identify the service as a waybill-tracking operation but do not publish a universal public prefix, length or checksum rule. Do not infer a service solely from a prefix. Use the exact number supplied by the shipper and let the official DEX page or 17TRACK identify the available carrier data.
Tracking Number Format
| Identifier family | Normalized pattern or use | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| DEX waybill | Use the complete carrier-issued waybill exactly as shown by DEX or the shipper; a masked example is DEX########. The public official pages reviewed do not state a fixed length or prefix. | ||||||||
View all details for DEX waybill identifiers
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| Merchant order or reference ID | An order, invoice or seller reference may contain letters and digits, such as ORDER-########. It is not a substitute for the DEX waybill unless the seller explicitly says so. | ||||||||
View all details for merchant references
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| Destination partner number | A destination carrier may assign a separate local identifier. Use it only when the merchant or partner supplies it; do not manufacture a number from the destination country. | ||||||||
View all details for destination partner numbers
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Tracking Statuses and Meanings
A tracking status describes the latest recorded event, not necessarily the exact physical position at the moment of viewing. A label or booking record does not prove that DEX has received the cargo.
Status Quick Lookup
| Status or stage | Meaning | ||||||
|---|---|---|---|---|---|---|---|
| Waybill created / pre-shipment | Shipment information exists, but a physical acceptance scan may not yet have occurred. | ||||||
View responsibility and next action for pre-shipment
| |||||||
| Received / origin processing | The shipment has entered an origin handling process recorded against the waybill. | ||||||
| In transit | The shipment is moving through an origin facility, line-haul route, port, airport or intermediate network. | ||||||
| Export or import customs | Customs or security processing is being recorded; arrival at customs is not the same as release. | ||||||
| Partner handoff | Information or cargo is being transferred between DEX, a transport partner, a customs party or a destination delivery provider. | ||||||
| Out for delivery | A destination delivery operation has assigned the shipment for a delivery attempt. | ||||||
| Delivered | A delivery scan has been recorded. If the parcel is missing, check the delivery location and contact the seller or responsible last-mile provider. | ||||||
| Exception or return | An address, customs, damage, capacity, failed-delivery or other issue requires review; the shipper should coordinate the remedy. | ||||||
Services and Delivery Times
DEX publishes route and mode choices rather than a single universal delivery promise. The official website describes Southeast Asia air, sea, cold-chain, customs-clearance and door-to-door options, plus Canada express-ship and regular-ship routes.
Service Comparison
| Service | Best suited to |
|---|---|
| Mainland China to Singapore air or sea door-to-door | Cross-border cargo requiring a door-to-door route. |
| Mainland China to Malaysia cold-chain, sea or air | General cargo or temperature-sensitive goods subject to route and handling acceptance. |
| China to Canada express ship | Customers prioritizing a faster ocean route; the official description references direct sailing and a Matson-controlled terminal at Long Beach. |
| China to Canada regular ship | Customers prioritizing a lower-cost ocean option and accepting a longer process that can be affected by public-port congestion. |
| Pickup, packaging and insurance | Additional logistics support selected through DEX service channels. |
Delivery Time
| Service type | Published timing position |
|---|---|
| Express ship to Canada | Described by DEX as a faster direct-sailing option; the reviewed page does not publish a fixed delivery-day standard or guarantee. |
| Regular ship to Canada | Described as lower cost and slower, with possible public-port congestion in peak periods; no fixed day standard is published on the reviewed page. |
| Singapore and Malaysia air or sea | Timing depends on origin, route, customs, cargo acceptance and final delivery; no universal day guarantee is stated on the reviewed page. |
Destination Country Delivery Times
| Destination | Published route coverage |
|---|---|
| Singapore | Mainland China to Singapore air, sea and door-to-door services are listed; the reviewed official material does not provide a fixed range or average. |
| Malaysia | Mainland China to Malaysia cold-chain, sea, air, customs-clearance and door-to-door services are listed; the reviewed official material does not provide a fixed range or average. |
| Canada | Canada sea services include express-ship and regular-ship choices; the reviewed official material does not provide a fixed range or average. |
| Hong Kong, Macao and Taiwan | Mainland China door-to-door services are listed; the reviewed official material does not provide a fixed range or average. |
Actual timing can change with booking cut-off, port or airport congestion, customs, weather, holidays, cargo restrictions, address quality, remote delivery and the destination partner. A route description is not a guaranteed delivery date.
Common Tracking Problems and Solutions
Most tracking problems are resolved by identifying whether the issue is a booking record, a missing physical scan, customs processing, a partner handoff or a delivery exception.
Problem & Solution
| Problem or status | First action |
|---|---|
| Invalid number | Copy the full waybill, remove accidental spaces, distinguish it from the order number and ask the seller to confirm the identifier. |
| No tracking result | Check the official DEX page, then 17TRACK; ask whether the shipment has physically been handed over. |
| Label or booking created | Contact the shipper first because the record may exist before DEX receives the cargo. |
| No update or stuck in transit | Compare the last event with the route stage and ask the shipper to open a carrier inquiry when the route-specific service terms permit it. |
| Customs hold | The importer or consignee should check document, tax and declaration requests with the responsible customs or destination agent. |
| Address error or failed delivery | Contact the seller and responsible delivery provider promptly; DEX or a partner may need shipper authorization to change delivery instructions. |
| Delivered but not received | Check the entrance, reception desk, household members and neighbours, then request proof of delivery and contact the seller. |
| Lost or damaged cargo | Keep packaging and photographs, preserve invoices and ask the contracting shipper about the investigation or insurance process. |
| Return to sender | Ask the seller why the return was triggered and whether a new shipment or address correction is possible. |
International Shipping, Customs and Carrier Handoffs
DEX’s international routes can involve origin pickup, consolidation, air or ocean line-haul, export and import formalities, and destination delivery. The entity shown in a tracking event may change as custody changes.
International Flow
| Stage | What the event means |
|---|---|
| Origin booking and pickup | The shipper submits cargo information and arranges collection or delivery to an origin handling point. |
| Origin consolidation | Cargo can be sorted, packed or consolidated with other shipments before line-haul. |
| Export customs and security | Authorities or appointed agents review export information; an export event is not proof of import clearance. |
| Air or ocean line-haul | The shipment moves by the selected transport mode. Ocean routes can show longer scan gaps than local parcel delivery. |
| Destination customs | The importer may need to provide information or pay assessed charges; arrival at customs does not mean release. |
| Partner handoff and last mile | A destination agent or delivery provider may receive the shipment and create a local event or identifier. |
A tracking number can remain unchanged or be associated with a partner number. Electronic pre-advice, physical receipt and the first destination scan are separate events. Customs charges and import documentation depend on the destination country and shipment terms.
Delivery Management and Post-shipment Options
The official website lists pickup, packaging and insurance as value-added services. The reviewed pages do not describe a public self-service interface for interception, redirection, delivery holds or recipient-selected delivery windows.
| Option | Practical route |
|---|---|
| Pickup | Arrange it through DEX or the contracting shipper before dispatch; availability depends on the origin service area. |
| Packaging or reinforced packaging | Request it during booking; packaging suitability remains subject to cargo and route rules. |
| Insurance | Ask about available cover before shipment acceptance and retain value and packing evidence. |
| Address or delivery change | Contact the seller or contracting shipper promptly; changes may be unavailable after handoff or customs processing. |
Lost, Damaged, Claims, Insurance and Refunds
A tracking inquiry, a missing-shipment investigation, an insurance claim, a freight refund and an e-commerce seller refund are different processes. The contracting shipper is normally the strongest party to start a transport investigation.
| Process | Use when |
|---|---|
| Tracking inquiry | The latest scan is unclear or the shipment has not updated; begin with the official tracking record. |
| Transport investigation | The shipper believes the cargo is delayed, missing or incorrectly delivered and asks the contracted logistics provider to investigate. |
| Insurance claim | Covered loss or damage is alleged; eligibility, evidence and filing limits must be confirmed with the booking party before filing. |
| Seller refund | The buyer seeks a commercial remedy under the marketplace or seller policy; 17TRACK cannot approve it. |
Prepare the waybill, booking date, sender and recipient details, contents description, declared value, invoice, photographs and packaging. Keep damaged packaging until the responsible party gives instructions. The reviewed public pages do not state a universal DEX claim deadline, so do not assume one deadline applies to every route or service.
Shipping Restrictions and Special Handling
DEX publishes cold-chain logistics and value-added packaging, but cargo acceptance depends on the selected route, transport mode, customs rules and the destination. Ask DEX before tendering batteries, liquids, food or temperature-sensitive goods.
| Category | Operational implication |
|---|---|
| Temperature-sensitive food | DEX advertises cold-chain channels to Singapore and Malaysia with temperature-control handling; confirm acceptance, packing and route conditions before booking. |
| Batteries, liquids and dangerous goods | Air, ocean, customs and destination rules can restrict acceptance, packaging and documentation; obtain route-specific approval. |
| Perishable goods | Delay at customs, ports or delivery facilities can affect condition; cold-chain service does not remove import requirements. |
| Fragile or high-value goods | Request suitable packaging and ask about insurance before dispatch; retain photographs and value evidence. |
Customer Service
Use the official tracking page for a scan lookup and the official contact form for a message. The website footer publishes a customer-service email address.
Customer Service
| Channel | Verified contact or link |
|---|---|
| Tracking | DEX official waybill tracking; best for checking recorded events. |
| Contact form | DEX contact form; the page requests telephone, email and message details. |
| cs@d-exi.net; the address is published in the official website footer. | |
| Service areas | Ask the relevant origin or destination service team about route, customs, pickup, packaging, insurance and partner handoff questions. |
When contacting DEX, prepare the waybill, sender and recipient details, dispatch date, service route, latest event, contents, declared value and photographs where damage is involved. For a marketplace purchase, contact the seller in parallel because the seller may control the booking, claim and refund relationship.
Ecommerce and Business Tracking
E-commerce teams should store the DEX waybill separately from the marketplace order ID, preserve the original route and associate any destination-partner identifier after handoff. Standardized milestones can help customer-service teams explain pre-shipment, customs and delivery exceptions without treating every scan as a DEX-operated event.
Developer/API Comparison
| Option | Provider | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Official DEX integration | DEX | ||||||||||
View all details for the official DEX integration
| |||||||||||
| 17TRACK API | 17TRACK | ||||||||||
View all details for the 17TRACK API
| |||||||||||
FAQ
Basic FAQs
Enter the DEX waybill on the official DEX tracking page or use 17TRACK to view available shipment events.
Look in the seller’s dispatch message, shipping document, invoice attachment or booking confirmation; ask the seller if you only have an order number.
DEX publishes a waybill tracking function but the reviewed public pages do not state one universal public length or prefix, so use the complete number supplied by the shipper.
The number may be mistyped, may be an order reference, or may exist before the first physical handling scan; confirm it with the seller and try the official DEX page.
A scan gap can occur during consolidation, line-haul, port processing, customs or a partner handoff; ask the shipper to investigate when the route service terms allow it.
DEX publishes route and mode descriptions rather than a universal delivery-day promise on the reviewed pages; timing depends on origin, destination, customs, mode and handoff.
Check the address and delivery notice, then contact the seller or responsible destination provider because a change or re-delivery may require shipper authorization.
Check the entrance, reception desk, household members and neighbours, request proof of delivery, and contact the seller for a last-mile investigation.
Keep the packaging, photographs, invoice and waybill, then ask the contracting shipper to start a transport investigation or insurance process.
Use the official contact form or email cs@d-exi.net, and include the waybill, route, latest scan and contact details.
Expert FAQs
No. A marketplace order number identifies a commercial transaction, while the DEX waybill is the transport identifier used for the carrier record.
No. A booking or electronic pre-advice event can appear before physical acceptance, and a later event can belong to a customs or destination partner.
Information transfer, physical receipt and the first destination scan occur at different points; a partner may create a linked local identifier after handoff.
No. Arrival at customs means the shipment is presented for import processing; release can require documents, declarations or payment according to destination rules.
DEX advertises cold-chain channels from mainland China to Singapore and Malaysia, but acceptance, packing, temperature controls and import conditions must be confirmed before booking.
DEX describes express ship as a faster direct-sailing choice and regular ship as a lower-cost, slower option that can be affected by public-port congestion.
The reviewed DEX public pages provide web tracking but do not publish a current API endpoint or authentication specification; businesses should request technical details directly from DEX.
No. 17TRACK aggregates available events and cannot authorize address changes, customs release, transport claims, seller refunds or delivery outcomes.
Tracking API
// 1. Current public official DEX tracking API:
// Current public official tracking API not confirmed.
//
// 2. 17TRACK API
// Confirm current account permissions and carrier mapping in the documentation.
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
Sources & References
- DEX official website — 递壹时国际物流. 广州递壹时国际货物代理有限公司
- DEX waybill tracking. 广州递壹时国际货物代理有限公司
- DEX contact form. 广州递壹时国际货物代理有限公司
- 17TRACK API documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with DEX.
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