CKE Tracking

Please enter the CKE tracking number to check the latest shipping status.

http://www.ckeex.com/

TRACK

About CKE

CKE(CKEEX or XiKaiYi or 希凯易国际货运) is the carrier brand used by CITY KNOW EXPRESS CO LTD, legally identified on the English official site as CITY KNOW EXPRESS CO LTD. CKE provides international express delivery and air freight services for enterprises and cross-border e-commerce. The company is headquartered in Shaoxing, Zhejiang, China, and describes a network extending from the Yangtze River Delta to international locations.

Verified field	CKE information
Official name	CITY KNOW EXPRESS CO LTD
Official website	https://www.ckeex.com/en/index.html
Carrier type	International logistics and freight company providing international express and air freight services.
Primary region	China-based operations with a Yangtze River Delta network and overseas locations.
Tracking page	CKE shipment tracking on the official website
Founded	The company states that it was founded in 1998 in Shaoxing.
Headquarters	Shaoxing, Zhejiang Province, China.

Carrier Entity Relationships

Entity	Entity type and relationship
CITY KNOW EXPRESS CO LTD	CITY KNOW EXPRESS CO LTD is the company identified by the official English website behind the CkeEx network.
International express and air freight	International express delivery and air freight are the principal services described by CKE.
Shanghai, Hangzhou and Hong Kong airports	CKE describes these airports as distribution centres for its global express network.
Overseas branches and partners	CKE lists locations or partners in regions including the UAE, Iran, South Africa, South Asia and Southeast Asia; a listed location does not by itself prove that CKE performed every delivery stage.
17TRACK	17TRACK is an independent tracking platform that aggregates available carrier events; it does not operate CKE transportation or customer claims.

Quick Answer

Enter the shipment or waybill number supplied by the seller or CKE into the official CKE tracking page, or enter it into 17TRACK for aggregated events. If no result appears, first remove spaces or punctuation, check that the number is a tracking number rather than an order number, and allow time for the first carrier scan.

Pro Tip: 17TRACK can display available tracking data, but 17TRACK cannot change an address, release customs, approve a refund, or decide a CKE claim.

How to Track CKE Packages

CKE’s official English homepage provides a shipment-tracking entry for international express and air freight shipments. Use the official page when you need CKE support; use 17TRACK when you need a consolidated view across possible transport partners.

Path	Action
Official CKE tracking	Open the official CKE website, select shipment tracking, enter the number, and retain the displayed event history for support.
17TRACK	Enter the same shipment number in 17TRACK; select or confirm CKE if automatic carrier recognition requires clarification.
Number source	Check the seller’s dispatch email, shipping label, commercial paperwork, CKE receipt, or account record. An order ID is not necessarily a shipment number.
No number or no scan	Ask the seller for the carrier-issued number and shipment date. A label or electronic record can exist before CKE records a physical acceptance scan.

Tracking Number Formats and Examples

CKE’s publicly visible pages provide a tracking function but do not publish a complete universal number grammar in the supplied official material. The safest identification method is to use the complete number from the shipping record rather than infer the service from a prefix.

Tracking Number Format

Identifier family

Normalized pattern

CKE shipment or waybill number

Use the complete number printed by CKE or the merchant; preserve all letters and digits and remove only accidental spaces.

View all details for CKE shipment numbers

Issued by	A shipment identifier may be created by CKE, a freight intermediary, or a merchant system. CKE’s ability to display an event does not alone establish who issued the identifier.
Typical use	International express and air freight tracking, as described on CKE’s official homepage.
Where users see it	Look on the dispatch confirmation, shipping label, receipt, freight document, or seller message.
Tracking scope	Visibility depends on the shipment stage and data exchanged by CKE or a transport partner.
Caveat	Do not confuse an order number, invoice number, customer reference, or internal warehouse ID with a carrier tracking number.

Merchant order or reference ID

Usually an alphanumeric order reference supplied by the seller; submit the carrier number instead when both are present.

Partner or last-mile identifier

A destination or line-haul partner may use another identifier. Follow the event record or seller instructions before treating it as a CKE-issued number.

Tracking Statuses and Meanings

Tracking wording varies by system. The responsibility below describes the normal logistics boundary and should be checked against the exact event and the latest scan location.

Status Quick Lookup

Status

Lifecycle stage

Label created or pre-advice

Pre-shipment

View all details for label created or pre-advice

What it means	Shipment data may have been submitted, but the event does not by itself prove that CKE physically received the parcel.
Responsible party	The merchant, origin handler, or awaiting carrier is normally responsible before acceptance.
Next step	Wait for acceptance or handoff scanning; the sender should verify dispatch if the status remains unchanged.
Customer action	Check the number and ask the seller to confirm the handover.

Accepted or picked up

Carrier acceptance

View all details for accepted or picked up

What it means	The shipment has entered a recorded collection or acceptance step.
Responsible party	CKE or the identified origin transport operator.
Next step	Sorting, line-haul movement, export processing, or another network scan.
Customer action	Keep the receipt and monitor the next event.

In transit

Sorting or line-haul

View all details for in transit

What it means	The shipment is moving between processing points or transport legs.
Responsible party	The operator holding the shipment at the latest recorded location.
Next step	Another hub, export or import processing event, or destination handoff.
Customer action	Check the latest location and contact the seller if the shipment exceeds the seller’s delivery expectation.

Customs or destination handoff

Cross-border processing

View all details for customs or destination handoff

What it means	The shipment is undergoing border, documentation, exchange, or partner processing. Arrival at a customs facility is not the same as customs release.
Responsible party	Customs authorities, the broker, CKE, or the destination delivery operator depending on the event.
Next step	Release, duty or document request, onward transport, or a further scan.
Customer action	Provide requested import information through the responsible party and avoid sending duplicate documents.

Out for delivery or delivered

Last mile

View all details for out for delivery or delivered

What it means	The destination delivery operator has scheduled delivery or recorded a delivery scan.
Responsible party	The operator named in the latest event or the local delivery office.
Next step	Delivery, pickup, a delivery attempt, or return processing.
Customer action	Check the address, delivery location, household, reception desk, and seller proof before escalating.

Services and Delivery Times

The official CKE site identifies international express delivery and air freight, and its homepage advertises “48h Express Delivery.” The 48-hour statement should be treated as a service or marketing claim whose route, cutoff, and destination conditions must be confirmed with CKE; it is not a universal delivery guarantee.

Service Comparison

Service

Service type

International express delivery

Cross-border express service

View all details for CKE international express delivery

Best for	Enterprise and cross-border e-commerce shipments requiring international express handling.
Coverage	CKE states that its network serves more than 200 countries.
Tracking level	CKE provides an official shipment-tracking entry; event visibility depends on the shipment stage and partners.
Limitation	Route-specific price, weight, delivery standard, and guarantee terms require confirmation from CKE.

International air freight

Cross-border air freight

View all details for CKE international air freight

Best for	Enterprise freight and international shipments arranged through CKE’s logistics network.
Coverage	CKE describes distribution centres at Shanghai, Hangzhou, and Hong Kong airports.
Tracking level	The official website supports international express and air freight tracking.
Limitation	Airline, customs, destination handling, and final-mile arrangements vary by shipment.

Delivery Time

Service	Published delivery statement
Express delivery	CKE’s homepage advertises 48h express delivery; confirm route, origin, destination, cutoff, customs treatment, and whether the statement is a service standard or guarantee.
Air freight	Delivery timing is route-specific and depends on air transport, customs, handling, and final-mile arrangements.

Destination Country Delivery Times

Destination country or region	CKE service information
Global destinations	CKE states that its services cover more than 200 countries; route-specific delivery ranges, averages, last-mile operators, and customs instructions must be confirmed for the individual shipment.
UAE, South Africa, South Asia and Southeast Asia	CKE lists overseas locations or partners in these regions. A listed office or partner is not evidence of a universal delivery time or of exclusive last-mile operation.

Common Tracking Problems and Solutions

Start with the latest event, shipment number, origin and destination. The sender should normally handle booking and carrier investigations, while the recipient should verify delivery details and respond to destination-country requests.

Problem & Solution

Problem or status	Check first
Invalid number	Compare every character with the seller’s dispatch record; remove accidental spaces and verify that it is not an order ID.
No tracking events	Confirm dispatch and allow for the first physical scan; ask the sender to verify the handoff.
Long period without updates	Review the last location and contact the seller when the shipment passes the seller’s promised delivery window.
Customs or delivery exception	Check whether documents, duties, address correction, or recipient action is requested; contact the party named in the event.
Delivered but missing	Check the entrance, safe place, household members, reception desk, neighbours, local delivery office, and proof of delivery; then ask the seller to open a carrier inquiry.
Damaged, lost, or returned	Photograph the parcel and packaging, retain shipping documents, notify the seller promptly, and ask the sender about the applicable CKE investigation or claim process.

International Shipping, Customs and Carrier Handoffs

CKE describes a cross-border network using China-based distribution centres and overseas branches or partners. A customs arrival event does not prove release, and a partner event does not prove that CKE performed the final-mile delivery.

International Flow

Stage	Responsible entity
Origin acceptance	CKE or an origin logistics party records receipt and prepares the shipment for processing.
Export processing and line-haul	CKE’s network and transport providers move the shipment through sorting, airport, security, and air-freight stages.
Customs and handoff	Export or import authorities, brokers, CKE, and destination partners may each create events; the tracking number may continue or be supplemented by a partner identifier.
Last mile	The destination delivery operator completes delivery where CKE has handed the shipment to a local operator; use the latest named operator for delivery questions.

Customer Service

Use CKE’s official contact channels for shipment-specific investigation, complaints, address issues, and service questions. Prepare the tracking number, ship date, origin, destination, service type, latest event, contents description, value evidence, and damage photographs where relevant.

Customer Service

Channel	Verified contact or link
Official tracking	CKE official website
Customer service	400-826-1599
Complaints	0086-575-88129910
Email	cs1@ckeex.com
Headquarters	Yangjiang East Road, Shaoxing Yuecheng Industrial Zone, Zhejiang Province, China.
Online support	The official site displays online support and a CkeEx customer-service assistant.

Ecommerce and Business Tracking

CKE’s official website supports shipment lookup for international express and air freight. Merchants should keep the carrier number linked to the order ID, standardize event states in their own system, and route delivery exceptions to the party responsible for the latest scan.

Developer/API Comparison

Option

Provider

Official web tracking

CKE

View all details for CKE official web tracking

Carrier coverage	CKE international express and air freight shipments.
Primary use	Individual shipment lookup and support preparation.
Authentication	The public homepage displays a tracking entry; separate developer authentication is not described in the supplied official pages.
Batch or webhook capability	Use only capabilities documented by CKE or a selected platform; do not assume that the public page provides batch or webhook access.

17TRACK API

17TRACK

View all details for 17TRACK API

Carrier coverage	Multi-carrier tracking subject to 17TRACK’s current carrier catalogue and event availability.
Primary use	Consolidated tracking for merchants operating across multiple logistics providers.
Authentication	17token header as described in the current 17TRACK documentation.
Batch or webhook capability	Refer to the current 17TRACK developer documentation for account-specific API capabilities and limits.

FAQ

Basic FAQs

1. How do I track my CKE package?

Enter the shipment number on the official CKE website or use 17TRACK to view available events.

2. Where can I find my CKE tracking number?

Check the seller’s dispatch message, shipping label, receipt, freight document, or CKE account record.

3. What does a CKE tracking number look like?

CKE’s supplied official pages do not publish one universal public pattern, so use the complete identifier issued for the shipment instead of relying on a prefix.

4. When will the first CKE tracking event appear?

The first event appears after the relevant logistics party records acceptance or another process scan; label creation alone does not prove physical receipt.

5. Why is my CKE tracking not updating?

The shipment may be between scans, awaiting handoff, undergoing transport or customs processing, or using a partner system with limited event visibility.

6. How long does CKE delivery take?

CKE advertises 48h express delivery on its homepage, but the applicable route, service conditions, customs process, and guarantee status must be confirmed for the shipment.

7. What should I do after a CKE delivery failure?

Read the latest exception, verify the address and delivery instructions, and contact the seller or the operator named in the latest event.

8. What should I do if CKE says delivered but I have not received the parcel?

Check safe places, household members, reception staff, neighbours, the local delivery office, and proof of delivery before asking the seller to open an inquiry.

9. How do I report a lost or damaged CKE shipment?

Notify the seller promptly, preserve the packaging and documents, take photographs, and ask the sender to initiate the applicable CKE investigation or claim.

10. How can I contact CKE?

Use 400-826-1599, the complaint number 0086-575-88129910, or cs1@ckeex.com, and include the complete shipment number.

Expert FAQs

11. Is CKE a postal operator or a freight company?

CKE is presented as an international logistics and freight company providing international express and air freight services rather than as a national postal operator.

12. Does CKE operate every part of an international delivery?

CKE describes a global network with overseas branches and partners, so the latest event should be used to identify the party currently handling the shipment.

13. Does arrival at customs mean that a CKE parcel has been released?

No; arrival at a customs facility indicates processing, while release requires a separate customs or onward-transport event.

14. What are CKE’s main network gateways?

CKE identifies Shanghai, Hangzhou, and Hong Kong airports as distribution centres for its global express network.

15. Can businesses track CKE shipments through an API?

The supplied CKE pages confirm web tracking but do not document a current public CKE tracking API; businesses can consult 17TRACK’s current API documentation for multi-carrier integration.

Tracking API

17TRACK API reference

// CKE official API: Current public official tracking API not confirmed.
// 17TRACK API: verify the current carrier code in your 17TRACK account/catalogue.
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]