Om Correios
Correios är Brasiliens utsedda nationella postoperatör, juridiskt Empresa Brasileira de Correios e Telégrafos. Correios driver inrikes post- och pakettjänster i Brasilien, internationell postmottagning och leverans, logistiktjänster för e-handel samt den brasilianska sista milen-leveransrollen för många inkommande postpaket som överlämnas av utländska postoperatörer.
Grundprofil
| Fält | Verifierad information |
| Officiellt namn | Empresa Brasileira de Correios e Telégrafos, vanligtvis profilerat som Correios. |
| Officiell webbplats | https://www.correios.com.br/ |
| Typ av transportör | Nationell postoperatör, pakettransportör, internationell postoperatör, logistikleverantör och transportör för sista milen-leverans i Brasilien. |
| Primär region | Brasilien för inrikes leverans; internationella postflöden till och från Brasilien genom postutbyte och tullprocesser. |
| Spårningssida | https://rastreamento.correios.com.br/ |
| Moderorganisation | Federalt offentligt företag kopplat till den brasilianska regeringsstrukturen; aktuella styrnings- och institutionsuppgifter bör kontrolleras på de officiella institutionssidorna. |
| Grundat och huvudkontor | Grundat 1969 som ECT; huvudkontor i Brasília, Federal District, Brasilien, enligt officiell institutionsinformation. |
Relationer mellan transportörsenheter
| Enhet | Relationssammanfattning |
| Empresa Brasileira de Correios e Telégrafos | Empresa Brasileira de Correios e Telégrafos är den officiella juridiska operatören bakom varumärket Correios. |
Visa alla detaljer för Empresa Brasileira de Correios e Telégrafos| Enhetstyp | Kanonisk transportör och brasiliansk postoperatör. |
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| Varför det är viktigt för spårning | Officiell spårning, ersättningsanspråk, leveransförsök och meddelanden om tullrelaterad leverans hanteras i Correios-system när försändelsen är i Brasilien. |
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| Officiellt underlag | Correios institutionssidor och officiella spårningsportal. |
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| SEDEX, PAC, Carta Registrada och internationella tjänster | SEDEX, PAC, rekommenderad post och internationella postprodukter är tjänster som drivs eller tas emot av Correios enligt officiella tjänstesidor. |
Visa alla detaljer för Correios-tjänster| Enhetstyp | Drivna tjänster. |
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| Varför det är viktigt för spårning | Tjänsten avgör spårningens detaljeringsgrad, leveranshastighet, tilläggstjänster, anspråksväg och om internationella tullsteg visas. |
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| Officiellt underlag | Correios inrikes-, internationella och e-handelstjänstesidor. |
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| Correios Rastreamento och Minhas Importações | Correios Rastreamento tillhandahåller försändelsehändelser, medan Minhas Importações används för många tull- och importbetalningsåtgärder för inkommande internationella paket. |
Visa alla detaljer för Correios spårningsprodukter| Enhetstyp | Produkter för spårning och importhantering. |
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| Varför det är viktigt för spårning | Ett paket kan visa spårningshändelser i Rastreamento samtidigt som det kräver åtgärder för skatt, dokument eller godkännande i Minhas Importações. |
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| Officiellt underlag | Officiella portaler för Rastreamento och Minhas Importações. |
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| Receita Federal och posttullens anläggningar | Brasilianska tullmyndigheter, inte 17TRACK och inte den utländska säljaren, kontrollerar importbedömning och beslut om frigivning för postimporter till Brasilien. |
Visa alla detaljer för brasilianska tullenheter| Enhetstyp | Tull- och nätverks-/anläggningsenheter. |
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| Varför det är viktigt för spårning | Importhändelser såsom fiskal kontroll, skattebetalning eller begäran om dokumentation är inte normala inhemska leveransskanningar. |
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| Officiellt underlag | Correios importvägledning och Receita Federal importregler. |
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| Utländska postoperatörer och ecommerce line-haul-partner | Utländska postoperatörer kan utfärda det ursprungliga S10-spårningsnumret och lämna över paketet till Correios först efter ankomst och postutbyte i Brasilien. |
Visa alla detaljer för överlämningar mellan partner| Enhetstyp | Internationella partner eller last-mile-partner. |
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| Varför det är viktigt för spårning | En händelse med utländskt ursprung betyder inte att Correios fysiskt har paketet; Correios ansvar börjar normalt efter mottagande i Brasilien eller inlämning via en Correios-kanal. |
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| Officiellt underlag | UPU S10-regler, Correios internationell spårning och officiell importvägledning. |
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| 17TRACK | 17TRACK sammanställer tillgängliga spårningshändelser från Correios och andra transportörer men transporterar inte paket och godkänner inte tull, återbetalningar eller reklamationer. |
Visa alla detaljer för relationen med 17TRACK| Enhetstyp | Oberoende spårningsplattform för flera transportörer. |
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| Varför det är viktigt för spårning | 17TRACK kan hjälpa till att identifiera överlämningar mellan transportörer och standardisera statusspråk, men officiella leveransändringar måste begäras via Correios eller säljaren. |
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| Officiellt underlag | 17TRACK spårnings- och API-dokumentation. |
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Snabbsvar
För att spåra Correios-paket anger du objektkoden som visas på Correios-kvittot, e-postmeddelandet om ecommerce-försändelsen eller marknadsplatsens ordersida på Correios Rastreamento, eller använder 17TRACK för att visa tillgängliga händelser hos Correios och partnertransportörer. Om inget resultat visas, kontrollera först mellanslag, bokstäver, den avslutande landskoden, om säljaren endast har skapat en etikett och om paketet fortfarande är hos en ursprungstransportör utanför Brasilien.
Proffstips: 17TRACK är användbart för gränsöverskridande paket eftersom samma försändelse kan visa händelser från ursprungspost, flygbolag, tull och Correios. 17TRACK är oberoende och kan inte ändra en adress, frigöra tull, starta en återbetalning eller godkänna en reklamation.
Så spårar du Correios-paket
Correios-spårning börjar med en objektkod, inte ett ecommerce-ordernummer. Objektkoden kan utfärdas av Correios för inhemska försändelser eller av en utländsk postoperatör för inkommande internationella försändelser som senare levereras av Correios i Brasilien.
Spårningsvägar
| Väg | Steg och bästa användning |
| Officiell Correios-spårning | Öppna Correios Rastreamento, ange objektkoden exakt som den visas, granska händelserna och logga in eller använd länkade tjänster när en importåtgärd krävs. |
| 17TRACK spårning med flera transportörer | Ange samma spårningsnummer på 17TRACK när försändelsen kan omfatta en utländsk postoperatör, marketplace line-haul, tull och Correios last-mile-leverans. |
| Marknadsplatsens eller säljarens ordersida | Använd den för att bekräfta att säljaren har skickat ordern och för att hitta numret som transportören har utfärdat; förväxla inte order-ID:t med spårningsnumret. |
| Correios importtjänster | Använd Minhas Importações när Correios eller importhändelsen ber om skattebetalning, CPF-koppling, dokumentation eller köparåtgärd för ett inkommande paket. |
Om den första händelsen saknas, be avsändaren om den transportörsutfärdade objektkoden, kontrollera om numret fortfarande endast är föraviserat, ta bort mellanslag och skiljetecken och bekräfta om Correios är den aktuella transportören eller endast den framtida brasilianska last-mile-operatören.
Spårningsstatusar och betydelser
Correios statuses should be read as a custody timeline. A posted or received scan means physical acceptance; an electronic label or pre-advice status does not. Import or customs statuses mean the parcel is in a regulatory stage and may require action through official import channels.
Status Quick Lookup
| Status | What it means |
| Objeto postado | Correios or the origin post has physically accepted the item. |
View all details for Objeto postado| Lifecycle stage | Accepted. |
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| Current responsible party | The accepting carrier shown in the scan. |
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| What happens next | Sorting and transport to the next processing unit. |
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| What you should do | Wait for movement unless the sender gave the wrong number or service. |
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| Objeto recebido pelos Correios do Brasil | An inbound international item has been received by Correios in Brazil. |
View all details for inbound receipt by Correios| Lifecycle stage | Customs/Handover. |
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| Current responsible party | Correios and Brazilian import processing, subject to customs control. |
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| What happens next | Import review, possible tax or documentation request, then domestic distribution. |
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| What you should do | Monitor Correios and Minhas Importações for CPF, tax or documentation tasks. |
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| Objeto em trânsito | The parcel is moving between Correios units, partner facilities or postal exchange points. |
View all details for Objeto em trânsito| Lifecycle stage | In transit. |
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| Current responsible party | The carrier or postal network segment currently moving the item. |
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| What happens next | Arrival scan at destination city, distribution center, customs point or delivery unit. |
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| What you should do | Wait during normal transport gaps; check service disruptions and address quality if stalled. |
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| Objeto encaminhado para fiscalização aduaneira | The inbound parcel has entered customs or tax inspection. |
View all details for customs inspection| Lifecycle stage | Customs/Handover. |
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| Current responsible party | Brazilian customs authority with Correios as postal operator. |
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| What happens next | Release, tax assessment, request for information, return or retention depending on rules. |
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| What you should do | Check Minhas Importações and provide requested information or pay assessed charges through official channels. |
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| Saiu para entrega ao destinatário | The item is with a delivery route for attempted delivery. |
View all details for out for delivery| Lifecycle stage | Out for delivery. |
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| Current responsible party | Local Correios delivery unit. |
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| What happens next | Delivery, failed attempt, pickup instruction or address exception. |
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| What you should do | Ensure someone can receive the parcel and identification is available if signature or pickup is required. |
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| Objeto entregue ao destinatário | Correios has recorded delivery to the recipient, authorized person or delivery location. |
View all details for delivered status| Lifecycle stage | Delivered. |
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| Current responsible party | Correios completed delivery; recipient or building reception may now hold the item. |
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| What happens next | No further normal transport scans unless a correction or investigation is opened. |
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| What you should do | Check mailbox, reception, family members, neighbors and proof of delivery before escalating. |
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| Objeto aguardando retirada | The item is held at a Correios unit for pickup. |
View all details for pickup hold| Lifecycle stage | Pickup. |
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| Current responsible party | Specified Correios agency or pickup point. |
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| What happens next | Recipient pickup, expiration of hold period or return process. |
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| What you should do | Bring ID, tracking number and any official notice; check the listed unit and deadline. |
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| Endereço incorreto or entrega não efetuada | Correios could not complete delivery because of address, access, absence or local delivery condition. |
View all details for failed delivery| Lifecycle stage | Exception. |
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| Current responsible party | Local Correios delivery unit and, for address corrections, usually the sender or seller. |
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| What happens next | New attempt, pickup hold or return depending on service and local rules. |
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| What you should do | Contact Correios quickly with the object code and ask the seller to support address correction if required. |
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| Objeto devolvido ao remetente | The item is being returned to the sender after failed delivery, refusal, customs issue or expired pickup. |
View all details for return to sender| Lifecycle stage | Return. |
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| Current responsible party | Correios or origin/destination postal operators depending on return stage. |
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| What happens next | Return routing to the sender or foreign postal operator. |
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| What you should do | Contact the seller or sender immediately; 17TRACK cannot stop a return. |
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Tjänster och leveranstider
Correios delivery time depends on origin, destination CEP, service, posting cutoff, weekends, holidays, customs, import tax action, remote areas and service disruption. Official deadline calculators should be used for shipment-specific commitments.
Service Comparison
| Service | Best for |
| SEDEX | Faster domestic parcel delivery within Brazil. |
View all details for SEDEX| Service type | Domestic express parcel. |
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| Coverage | Brazil, subject to origin and destination availability. |
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| Tracking level | Parcel tracking with acceptance, transit, delivery attempt and delivery events. |
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| Key size/weight condition | Check current Correios limits and packaging rules by service. |
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| Included protection/extra service | Additional services such as declared value or proof options may be available depending on product. |
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| Main limitation | Deadline and availability vary by CEP pair and posting cutoff. |
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| PAC | Economy domestic parcel delivery in Brazil. |
View all details for PAC| Service type | Domestic economy parcel. |
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| Coverage | Brazil, subject to service availability. |
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| Tracking level | Tracked parcel events in Correios systems. |
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| Key size/weight condition | Current size and weight rules must be checked on official Correios pages. |
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| Included protection/extra service | Extra services depend on posting channel and contract. |
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| Main limitation | Slower than express options and more sensitive to long-distance routing. |
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| Carta Registrada | Registered documents or small mail items requiring tracking evidence. |
View all details for Carta Registrada| Service type | Registered mail/document service. |
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| Coverage | Brazil, subject to mail rules. |
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| Tracking level | Tracking may focus on posting, transit and delivery confirmation rather than parcel-like granularity. |
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| Key size/weight condition | Document and mail-piece limits apply. |
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| Included protection/extra service | Registration evidence; optional services depend on official product rules. |
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| Main limitation | Not suitable for merchandise that requires parcel service rules. |
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| Correios Internacional | Postal export from Brazil and inbound postal delivery into Brazil. |
View all details for Correios Internacional| Service type | International postal parcel, packet, document and express postal services. |
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| Coverage | Countries served through postal exchange agreements and current destination restrictions. |
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| Tracking level | Depends on product and data exchange with the destination or origin postal operator. |
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| Key size/weight condition | International destination-specific restrictions, customs declaration and prohibited-goods rules apply. |
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| Included protection/extra service | Varies by product; check declared value, registered and express options. |
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| Main limitation | Customs and foreign postal operators can create visibility gaps and delays outside Correios control. |
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Delivery Time
| Service | Published delivery standard |
| SEDEX | Calculated by origin CEP, destination CEP and posting conditions through Correios official deadline tools. |
View all details for SEDEX delivery time| Business or calendar days | Official tools use service-specific working-day logic; check the calculator for the exact shipment. |
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| Guarantee status | Do not treat an estimated deadline as a money-back guarantee unless the official product rules say so. |
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| Starts counting from | Posting/acceptance and applicable cutoff rules. |
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| Main delay factors | Wrong CEP, remote area, failed delivery, weather, holidays, operational disruptions and security restrictions. |
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| Official source date/validity | Use current Correios price and deadline calculator for shipment-specific validity. |
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| PAC | Calculated by origin and destination through official Correios tools; typically economy routing. |
View all details for PAC delivery time| Business or calendar days | Check official calculator. |
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| Guarantee status | Published estimate is not automatically a refund guarantee. |
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| Starts counting from | Physical posting accepted by Correios. |
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| Main delay factors | Long-distance transfer, regional distribution, address issues and delivery attempts. |
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| Official source date/validity | Use current Correios calculator and product pages. |
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| Inbound international parcels | Varies by origin post, export, airline capacity, Brazilian customs, tax payment and domestic Correios delivery. |
View all details for inbound international delivery time| Business or calendar days | Mixed postal and customs stages; many estimates are calendar-day ranges rather than guaranteed business-day commitments. |
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| Guarantee status | Customs and foreign-post stages are not guaranteed by Correios. |
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| Starts counting from | Origin acceptance for end-to-end estimates; Correios domestic handling starts after Brazilian receipt and import release steps. |
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| Main delay factors | Pre-advice without physical handoff, export backlog, customs assessment, unpaid taxes, missing CPF, prohibited item and destination CEP issue. |
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| Official source date/validity | Use Correios international import pages and tracking events for current stage. |
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Destination Country Delivery Times
| Destination Country / Region | Estimated Delivery Time Range |
| United States | 10–35 business days for common postal parcel flows. |
View all details for United States| Primary Service Type | International postal parcel, registered packet or EMS-like postal service from Brazil. |
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| Average Delivery Days | Average about 18–24 days in normal lanes. |
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| Last-Mile Partner / Handoff Carrier | USPS for postal delivery. |
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| Customs & Clearance Tips | US Customs and USPS handoff scans may appear after an air and exchange-office gap. |
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| Canada | 12–40 business days. |
View all details for Canada| Primary Service Type | International postal parcel or registered packet. |
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| Average Delivery Days | Average about 22–30 days. |
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| Last-Mile Partner / Handoff Carrier | Canada Post. |
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| Customs & Clearance Tips | Customs review and remote-province routing can extend final delivery. |
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| Mexico | 15–45 business days. |
View all details for Mexico| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 25–34 days. |
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| Last-Mile Partner / Handoff Carrier | Correos de México for postal delivery. |
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| Customs & Clearance Tips | Import processing and regional distribution may create long scan gaps. |
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| United Kingdom | 10–30 business days. |
View all details for United Kingdom| Primary Service Type | International postal parcel or packet. |
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| Average Delivery Days | Average about 17–23 days. |
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| Last-Mile Partner / Handoff Carrier | Royal Mail or Parcelforce depending on product. |
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| Customs & Clearance Tips | VAT and customs data accuracy affect release and delivery notices. |
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| Germany | 10–32 business days. |
View all details for Germany| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 18–25 days. |
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| Last-Mile Partner / Handoff Carrier | Deutsche Post or DHL Paket for postal handoff. |
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| Customs & Clearance Tips | EU import VAT and complete customs declaration are critical. |
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| France | 10–32 business days. |
View all details for France| Primary Service Type | International postal parcel or packet. |
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| Average Delivery Days | Average about 18–26 days. |
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| Last-Mile Partner / Handoff Carrier | La Poste or Colissimo. |
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| Customs & Clearance Tips | Customs payment notice may be managed by the local postal operator. |
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| Spain | 12–35 business days. |
View all details for Spain| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 20–28 days. |
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| Last-Mile Partner / Handoff Carrier | Correos Spain. |
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| Customs & Clearance Tips | Canary Islands and non-mainland destinations may require extra import handling. |
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| Italy | 12–40 business days. |
View all details for Italy| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 22–30 days. |
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| Last-Mile Partner / Handoff Carrier | Poste Italiane. |
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| Customs & Clearance Tips | Import review and local hub congestion can cause status pauses. |
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| Netherlands | 10–30 business days. |
View all details for Netherlands| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 17–24 days. |
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| Last-Mile Partner / Handoff Carrier | PostNL. |
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| Customs & Clearance Tips | EU VAT and electronic customs data reduce manual holds. |
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| Portugal | 10–35 business days. |
View all details for Portugal| Primary Service Type | International postal parcel and registered packet. |
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| Average Delivery Days | Average about 18–26 days. |
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| Last-Mile Partner / Handoff Carrier | CTT. |
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| Customs & Clearance Tips | Customs portal action may be required after arrival. |
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| Poland | 12–38 business days. |
View all details for Poland| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 22–29 days. |
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| Last-Mile Partner / Handoff Carrier | Poczta Polska. |
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| Customs & Clearance Tips | EU import data and local customs notices should be monitored. |
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| Sweden | 12–38 business days. |
View all details for Sweden| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 21–29 days. |
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| Last-Mile Partner / Handoff Carrier | PostNord. |
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| Customs & Clearance Tips | VAT collection and recipient notification may occur before final delivery. |
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| Belgium | 10–32 business days. |
View all details for Belgium| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 18–25 days. |
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| Last-Mile Partner / Handoff Carrier | bpost. |
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| Customs & Clearance Tips | Customs declaration accuracy affects EU import processing. |
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| Switzerland | 12–35 business days. |
View all details for Switzerland| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 20–27 days. |
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| Last-Mile Partner / Handoff Carrier | Swiss Post. |
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| Customs & Clearance Tips | Swiss import VAT and duty assessment can add recipient action. |
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| Japan | 12–35 business days. |
View all details for Japan| Primary Service Type | International postal parcel or EMS-like service. |
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| Average Delivery Days | Average about 18–26 days. |
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| Last-Mile Partner / Handoff Carrier | Japan Post. |
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| Customs & Clearance Tips | Detailed item description and value support faster customs handling. |
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| South Korea | 12–38 business days. |
View all details for South Korea| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 20–28 days. |
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| Last-Mile Partner / Handoff Carrier | Korea Post. |
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| Customs & Clearance Tips | Recipient identification and customs data can affect import release. |
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| China | 15–45 business days. |
View all details for China| Primary Service Type | International postal parcel, registered packet or ecommerce postal return. |
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| Average Delivery Days | Average about 25–34 days. |
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| Last-Mile Partner / Handoff Carrier | China Post or local postal partner. |
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| Customs & Clearance Tips | Export and import handoff scans can be separated by long airline or exchange-office gaps. |
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| Australia | 15–45 business days. |
View all details for Australia| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 25–33 days. |
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| Last-Mile Partner / Handoff Carrier | Australia Post. |
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| Customs & Clearance Tips | Biosecurity restrictions are strict; prohibited organic materials may be delayed or refused. |
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| New Zealand | 15–45 business days. |
View all details for New Zealand| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 26–35 days. |
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| Last-Mile Partner / Handoff Carrier | NZ Post. |
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| Customs & Clearance Tips | Remote routing and biosecurity review can extend delivery. |
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| Singapore | 12–35 business days. |
View all details for Singapore| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 19–27 days. |
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| Last-Mile Partner / Handoff Carrier | SingPost. |
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| Customs & Clearance Tips | GST and customs declaration data may affect release. |
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| Malaysia | 15–45 business days. |
View all details for Malaysia| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 25–34 days. |
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| Last-Mile Partner / Handoff Carrier | Pos Malaysia. |
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| Customs & Clearance Tips | Local customs and regional distribution can add pauses after arrival. |
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| Thailand | 15–45 business days. |
View all details for Thailand| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 25–35 days. |
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| Last-Mile Partner / Handoff Carrier | Thailand Post. |
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| Customs & Clearance Tips | Recipient contact information helps if customs requests confirmation. |
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| India | 18–55 business days. |
View all details for India| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 30–42 days. |
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| Last-Mile Partner / Handoff Carrier | India Post. |
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| Customs & Clearance Tips | Customs and regional sorting often create longer scan gaps. |
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| Chile | 10–35 business days. |
View all details for Chile| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 18–27 days. |
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| Last-Mile Partner / Handoff Carrier | CorreosChile. |
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| Customs & Clearance Tips | Customs duties and recipient notices may be handled locally. |
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| Argentina | 12–45 business days. |
View all details for Argentina| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 24–34 days. |
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| Last-Mile Partner / Handoff Carrier | Correo Argentino. |
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| Customs & Clearance Tips | Recipient customs declaration or tax action may be required. |
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| United Arab Emirates | 12–38 business days. |
View all details for United Arab Emirates| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 22–30 days. |
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| Last-Mile Partner / Handoff Carrier | Emirates Post or postal delivery partner. |
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| Customs & Clearance Tips | Phone number and address precision are important for local delivery contact. |
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| South Africa | 20–60 business days. |
View all details for South Africa| Primary Service Type | International postal parcel. |
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| Average Delivery Days | Average about 35–48 days. |
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| Last-Mile Partner / Handoff Carrier | South African Post Office or local postal arrangements where available. |
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| Customs & Clearance Tips | Operational constraints and customs processing can make this lane less predictable. |
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The destination-country ranges above are professional planning estimates for postal export from Brazil and comparable postal handoff lanes. They are not Correios guarantees; shipment-specific official deadlines must be checked on Correios tools and actual delivery can change because of customs, seasonal peaks, strikes, weather, aircraft capacity and destination-post operations.
Vanliga spårningsproblem och lösningar
Problem & Solution
| Problem/status shown | Immediate action |
| Invalid tracking number | Remove spaces and punctuation, verify all letters and ask the sender for the Correios object code. |
View all details for invalid tracking number| Likely cause | Order ID, typo, not-yet-uploaded label or wrong carrier selection. |
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| Check first | Receipt, seller shipment email, suffix country code and 17TRACK carrier detection. |
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| When to escalate | If the sender cannot provide a carrier-issued number after shipment confirmation. |
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| Who to contact | Seller or sender first; Correios if the number is valid in Correios systems. |
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| No tracking after label created | Wait for physical acceptance and ask the seller whether the item was actually posted. |
View all details for no tracking after label creation| Likely cause | Electronic pre-advice exists but the item has not been handed to the carrier. |
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| Check first | First physical posting scan such as Objeto postado or origin-post acceptance. |
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| When to escalate | If seller promises posting but no acceptance appears after the seller’s handling time. |
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| Who to contact | Seller or marketplace; Correios may not have custody yet. |
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| Long time in transit | Compare the last scan with the service lane and check for customs, holiday or disruption events. |
View all details for long time in transit| Likely cause | Intercity transfer, air exchange, customs queue or missed intermediate scan. |
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| Check first | Last facility, destination CEP, service type and whether import action is pending. |
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| When to escalate | After the official expected deadline or when tracking explicitly requests action. |
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| Who to contact | Correios for domestic custody; seller or origin post for pre-Brazil stages. |
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| Customs hold or fiscal inspection | Open Minhas Importações and follow official instructions for CPF, documents or tax payment. |
View all details for customs hold| Likely cause | Import tax assessment, missing data, prohibited/restricted item review or random inspection. |
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| Check first | Correios import portal and official customs notice. |
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| When to escalate | If action is completed but tracking does not progress after the official processing window shown by Correios. |
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| Who to contact | Correios import support and, where needed, seller for invoice or product details. |
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| Delivery failed or address issue | Check the address, building access and whether the parcel is held for pickup. |
View all details for delivery failure| Likely cause | Recipient absent, incomplete address, unsafe area, access restriction or incorrect CEP. |
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| Check first | Tracking instruction, pickup unit, ID requirement and sender address data. |
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| When to escalate | Immediately if a return-to-sender status appears or the pickup deadline is approaching. |
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| Who to contact | Correios for local instructions and seller for address correction or reshipment. |
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| Delivered but not received | Check mailbox, condominium reception, household members, neighbors and proof of delivery before opening a complaint. |
View all details for delivered but not received| Likely cause | Received by authorized person, building reception, misdelivery or premature scan correction. |
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| Check first | Delivery location, time, recipient name where available, building logs and camera records. |
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| When to escalate | If local checks do not locate the item promptly after the delivery scan. |
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| Who to contact | Correios customer service and the seller if a commercial refund or replacement is needed. |
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| Lost or damaged parcel | Keep packaging, photos, invoice and tracking evidence; open the appropriate Correios complaint or ask the sender to file. |
View all details for lost or damaged parcel| Likely cause | Damage in transit, content issue, non-delivery after investigation threshold or return problem. |
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| Check first | Service type, declared value, complaint eligibility and required evidence. |
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| When to escalate | After official deadline or immediately for visible damage at delivery. |
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| Who to contact | Sender for postage claim; marketplace seller for order refund; Correios for official complaint. |
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Tull vid internationell frakt och överlämningar mellan transportörer
For international parcels, Correios can be the origin post, destination post, or both only on the Brazil side. A foreign tracking number may remain valid after handoff, but custody and responsibility change as the parcel moves through export, airline transport, Brazilian customs and Correios domestic delivery.
International Flow
| Stage | What is happening |
| Origin acceptance | The sender posts the item with Correios in Brazil or with a foreign postal operator abroad. |
View all details for origin acceptance| Physical custodian/responsible entity | Origin carrier. |
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| Typical tracking event | Posted, accepted or received by origin post. |
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| Can the tracking number change? | Usually the S10 number continues, but merchant references may differ. |
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| Normal visibility gap | Short gap before export processing. |
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| What the customer should do | Confirm the tracking number and customs declaration data with the sender. |
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| Export processing | The origin post sorts the item for international dispatch and export control. |
View all details for export processing| Physical custodian/responsible entity | Origin post and export facility. |
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| Typical tracking event | Forwarded, dispatched or leaving origin country. |
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| Can the tracking number change? | Normally no for postal S10, but line-haul internal references can exist. |
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| Normal visibility gap | Several days to weeks during export queue or flight capacity constraints. |
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| What the customer should do | Wait unless the seller has not physically shipped the item. |
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| International transport and postal exchange | The parcel travels by air or other line-haul to the destination exchange office. |
View all details for international transport| Physical custodian/responsible entity | Airline, line-haul provider and postal exchange operators. |
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| Typical tracking event | Dispatched abroad, arrived at destination country or received by Correios Brazil. |
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| Can the tracking number change? | Usually no for postal exchange; last-mile systems may add an internal barcode. |
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| Normal visibility gap | Longest normal gap often occurs between export dispatch and import receipt. |
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| What the customer should do | Use 17TRACK to check both origin and destination events. |
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| Import customs in Brazil | Brazilian authorities assess import data, taxes, prohibited items and release conditions. |
View all details for import customs in Brazil| Physical custodian/responsible entity | Customs authority with Correios postal handling. |
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| Typical tracking event | Fiscalização aduaneira, tax payment required, released or returned. |
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| Can the tracking number change? | The foreign S10 number commonly remains the visible tracking number. |
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| Normal visibility gap | No universal clearance time; inspection and payment status control the delay. |
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| What the customer should do | Check Minhas Importações, pay official charges if due and provide documents if requested. |
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| Correios domestic delivery | After release, Correios routes the parcel to the destination CEP and attempts delivery or pickup. |
View all details for Correios domestic delivery after import| Physical custodian/responsible entity | Correios domestic network and local delivery unit. |
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| Typical tracking event | Forwarded to distribution unit, out for delivery, delivered, pickup or failed delivery. |
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| Can the tracking number change? | Usually the same public tracking number remains; internal handling labels may not be visible to the recipient. |
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| Normal visibility gap | Domestic transfer gaps depend on distance and local routing. |
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| What the customer should do | Prepare for delivery, check pickup notices and contact Correios if the official deadline or instruction requires action. |
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Leveranshantering och alternativ efter avsändning
Delivery Management
| Option | Who can request |
| Pickup at Correios unit | Recipient or authorized person with identification where allowed. |
View all details for pickup at Correios unit| Eligibility | Available when tracking says the object is awaiting pickup. |
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| Deadline/available stage | Shown in the official tracking or notice; check the listed unit. |
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| Fee | No separate fee confirmed for normal pickup; import charges may still be due. |
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| Guaranteed? | Only if the parcel is still within the hold period and identification requirements are met. |
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| Official action link | Correios Rastreamento |
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| Import tax or document action | Recipient/importer in Brazil. |
View all details for import action| Eligibility | Inbound international parcels when Correios import systems request action. |
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| Deadline/available stage | During fiscal inspection or after tax assessment before final delivery or return. |
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| Fee | Taxes, postal import service charges or other official charges may apply. |
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| Guaranteed? | Payment or document submission does not guarantee customs release if rules are not met. |
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| Official action link | Minhas Importações |
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| Address correction or delivery issue support | Often sender or seller; recipient may report local delivery information. |
View all details for address correction support| Eligibility | Depends on service, delivery stage and official Correios rules. |
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| Deadline/available stage | Before return routing becomes irreversible. |
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| Fee | Not uniformly confirmed; check official channel. |
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| Guaranteed? | No; correction may not be possible after certain scans. |
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| Official action link | Correios customer service |
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Förlorat, skadat, ersättningsanspråk, försäkring och återbetalningar
A Correios complaint, a postal indemnity claim, a postage refund and an ecommerce refund are separate processes. The sender usually controls postage compensation, while the buyer normally works with the seller or marketplace for order refunds.
Claims and Refunds
| Process | Use when |
| Correios complaint or service request | Tracking is late, delivery failed, delivered-but-not-received, damaged or requires investigation. |
View all details for Correios complaint| Who files | Sender, recipient or authorized customer depending on service and complaint type. |
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| Earliest/latest filing time | Use official Correios deadlines for the specific service; no single universal threshold applies. |
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| Required evidence | Tracking number, posting date, addresses, service type, item description, photos and invoice where applicable. |
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| Possible outcome | Investigation, delivery clarification, return information or referral to compensation process. |
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| Official link | Correios central de atendimento |
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| Indemnity or insurance claim | The service rules allow compensation for loss, damage or declared value. |
View all details for indemnity claim| Who files | Normally the posting customer or contract holder; recipient support may be required for damage evidence. |
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| Earliest/latest filing time | Depends on domestic/international product and official claim rules. |
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| Required evidence | Receipt, declared value, invoice, photos, packaging, contents and official complaint reference. |
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| Possible outcome | Approval, partial compensation, denial or request for more documentation. |
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| Official link | Correios official service rules |
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| Marketplace refund or replacement | The buyer paid a seller and needs commercial resolution for non-delivery, damage or return. |
View all details for marketplace refund| Who files | Buyer through the seller or marketplace platform. |
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| Earliest/latest filing time | Determined by the marketplace buyer-protection policy, not Correios. |
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| Required evidence | Order ID, tracking screenshot, seller messages, photos and delivery problem description. |
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| Possible outcome | Refund, replacement, seller investigation or dispute decision. |
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| Official link | Use the specific marketplace help center and Correios tracking as evidence. |
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Fraktbegränsningar och särskild hantering
Shipping Restrictions
| Category | Prohibited or restricted |
| Dangerous goods | Restricted or prohibited depending on item, packaging and transport mode. |
View all details for dangerous goods| Typical examples | Flammable liquids, gases, explosives, corrosives and certain aerosols. |
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| Key condition/packaging | Must follow current Correios and aviation/postal rules where accepted. |
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| Transport limitation | May be barred from air or international postal channels. |
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| Possible tracking/delivery impact | Refusal, return, customs hold or seizure. |
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| Official rules | Check Correios prohibited and restricted items pages before posting. |
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| Batteries and electronics | Restricted; lithium batteries often require product-specific compliance. |
View all details for batteries and electronics| Typical examples | Power banks, loose lithium batteries, phones and devices containing batteries. |
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| Key condition/packaging | Proper declaration, equipment installation and protective packaging may be required where allowed. |
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| Transport limitation | Air and international rules are stricter than many domestic ground movements. |
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| Possible tracking/delivery impact | Export refusal, return or customs inspection. |
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| Official rules | Use Correios and destination-country restrictions. |
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| Food, plants and animal products | Often restricted and subject to sanitary or biosecurity rules. |
View all details for organic products| Typical examples | Seeds, plants, meat, dairy, perishables and biological materials. |
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| Key condition/packaging | Permits, certificates and destination rules may apply. |
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| Transport limitation | Perishability and quarantine rules can prevent carriage. |
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| Possible tracking/delivery impact | Customs or agricultural inspection, destruction or return. |
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| Official rules | Check Correios and destination customs rules. |
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| High-value or controlled goods | Restricted by value, customs documentation or legal control. |
View all details for high-value or controlled goods| Typical examples | Jewelry, currency-like items, medicines, weapons, documents of value and controlled products. |
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| Key condition/packaging | Declared value, insurance, licenses or alternative carrier service may be needed. |
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| Transport limitation | Some items are not accepted in postal channels. |
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| Possible tracking/delivery impact | Refusal, additional inspection, tax assessment or loss of compensation eligibility. |
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| Official rules | Confirm with Correios before posting. |
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Kundtjänst
Before contacting Correios, prepare the tracking number, posting date, origin and destination CEP, service name, most recent scan, sender or seller details, item description, invoice/value proof and photos for damage.
Kundtjänst
| Channel | Verified contact/link |
| Tracking portal | Correios Rastreamento |
View all details for tracking portal| Best for | Current shipment events, pickup instructions and import-action prompts. |
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| Region/language | Brazil, Portuguese. |
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| Hours and time zone | Online portal availability; operational updates depend on scans. |
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| Information to prepare | Tracking number/object code. |
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| Important limitation | Tracking page does not itself change addresses or approve compensation. |
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| Customer service center | Correios Central de Atendimento |
View all details for Correios customer service center| Best for | Complaints, delivery problems, service requests and support options. |
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| Region/language | Brazil, Portuguese. |
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| Hours and time zone | Check the current official page for phone and attendance hours. |
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| Information to prepare | Object code, personal data, service, addresses and issue evidence. |
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| Important limitation | Eligibility and response route depend on service and complaint type. |
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| Agency locator | Correios agency and service locator |
View all details for Correios agency locator| Best for | Finding pickup, posting or service units. |
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| Region/language | Brazil, Portuguese. |
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| Hours and time zone | Unit hours vary by location; confirm on the locator. |
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| Information to prepare | CEP, city, neighborhood and service needed. |
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| Important limitation | A unit may not handle every service or international import issue. |
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| Import portal | Minhas Importações |
View all details for Minhas Importações| Best for | Inbound international parcels, tax payment, CPF linkage and document actions. |
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| Region/language | Brazil, Portuguese. |
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| Hours and time zone | Online portal; payment and processing depend on official deadlines. |
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| Information to prepare | Tracking number, CPF, invoice/order proof and payment method if required. |
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| Important limitation | Only official portal instructions should be used for import payments. |
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E-handel och företagsspårning
Consumers should use official Correios tracking or 17TRACK. Merchants need batch visibility, exception monitoring, standardized statuses and multi-carrier handoff recognition, especially when a parcel begins with an origin post and later becomes a Correios last-mile delivery in Brazil.
Developer/API Comparison
| Option | Provider |
| Official Correios business integrations | Correios |
View all details for official Correios business integrations| Carrier coverage | Correios services and contract logistics where available. |
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| Primary use | Business posting, labels, prices, deadlines, service consultation and contract operations. |
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| Authentication | Requires current Correios developer or contract credentials where provided. |
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| Tracking/batch/webhook capability | Capabilities depend on the official Correios API product and contract; public tracking endpoint details must be verified in current documentation. |
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| Current developer documentation | Correios developers |
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| Migration/deprecation note | Do not use old SOAP or unofficial examples without checking current Correios documentation and authentication requirements. |
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| 17TRACK Tracking API | 17TRACK |
View all details for 17TRACK Tracking API| Carrier coverage | Multi-carrier tracking including Correios where supported by 17TRACK carrier routing. |
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| Primary use | Batch registration, tracking aggregation, carrier auto-detection and standardized shipment events. |
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| Authentication | 17token header with a valid 17TRACK API key. |
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| Tracking/batch/webhook capability | Registration endpoint and API features described in 17TRACK API documentation. |
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| Current developer documentation | 17TRACK API documentation |
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| Migration/deprecation note | Use the current v2.4 registration endpoint shown in 17TRACK documentation. |
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FAQ
1. How do I track my Correios package?Enter the object code on Correios Rastreamento or use 17TRACK to see available Correios and partner-carrier events.
2. Where do I find my Correios tracking number?Look on the Correios receipt, electronic label, seller shipment email, marketplace order page or import notice; an order ID is not the same as a Correios object code.
3. What does a Correios tracking number look like?Many Correios and postal numbers use two letters, nine digits and a two-letter country code, such as AA ######### BR for Brazil-issued postal identifiers.
4. When will the first Correios tracking event appear?The first meaningful event appears after physical posting or receipt; label creation or seller pre-advice does not prove Correios has the parcel.
5. Why is my Correios tracking not updating?Correios tracking may pause during long-distance transport, export, airline movement, customs review, tax payment or missed intermediate scans.
6. How long does Correios delivery take?Correios delivery time depends on service, origin CEP, destination CEP, posting cutoff, customs and local conditions; use the official Correios deadline calculator for shipment-specific estimates.
7. What should I do if Correios says delivery failed?Check the stated reason, confirm the address and building access, look for pickup instructions, and contact Correios or the seller before the parcel is returned.
8. What should I do if Correios says delivered but I did not receive the parcel?Check mailbox, reception, family members, neighbors and delivery evidence first, then open a Correios complaint and notify the seller if the item is still missing.
9. How do I report a lost or damaged Correios parcel?Keep the packaging, photos, invoice and tracking number, then use Correios customer service; the sender or contract holder may need to file compensation claims.
10. How do I contact Correios customer service?Use Correios Central de Atendimento, the official tracking portal, Minhas Importações for import parcels, or the agency locator for local pickup and posting services.
11. Does Correios issue every number that appears on Correios tracking?No. Correios can track inbound foreign-post numbers after the parcel is received in Brazil, but the original number may have been issued by China Post, USPS, PostNL, Singapore Post or another origin post.
12. What is Minhas Importações for Correios parcels?Minhas Importações is the Correios import portal used for many inbound international parcels that require CPF linkage, tax payment, document submission or other official import actions.
13. Does “received by Correios Brazil” mean customs is complete?No. Receipt by Correios in Brazil means postal handoff or arrival data; customs inspection, tax assessment and release may still occur before domestic delivery.
14. Can a Correios service be identified only from the first two letters?Not reliably. Postal prefixes can indicate broad identifier families, but service mapping depends on the product, contract, origin country and current Correios systems.
15. Who is responsible when a foreign parcel has not arrived in Brazil?Before Brazilian receipt, the origin post, seller or line-haul partner is usually responsible; Correios normally becomes the Brazilian postal operator after handoff or arrival processing.
16. Can businesses track Correios shipments through an API?Businesses should check current Correios developer documentation for official integrations or use 17TRACK API for multi-carrier tracking aggregation and standardized event visibility.
Tracking API
// 1. Correios official tracking API
// Current public official tracking API endpoint, method, authentication and request body
// are not confirmed for unrestricted public use in this page.
// Business users should verify current Correios developer documentation and contract access:
// https://www.correios.com.br/atendimento/developers
// Do not copy old SOAP or unofficial examples without checking current Correios migration rules.
// 2. 17TRACK API
// Register a Correios tracking number with 17TRACK.
// CARRIER_CODE is left as a placeholder if your integration has not confirmed the current
// 17TRACK carrier code for Correios in your account or carrier list.
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
Källor och referenser
17TRACK is an independent tracking platform and is not affiliated with Correios.