GLS Tracking

Please enter the GLS tracking number to check the latest shipping status.

TRACK

About GLS

GLS is the parcel logistics brand of General Logistics Systems B.V., a European parcel carrier group providing domestic parcel delivery, cross-border parcel delivery, freight-related services in selected markets, returns and business delivery tools through national GLS companies and partner networks. For tracking, GLS may be the pickup carrier, the cross-border network carrier, the destination delivery carrier, or the visible brand used by a local GLS company.

GLS Overview

Field	Verified information
Official name	General Logistics Systems B.V.; GLS is the operating brand used by the GLS Group and national GLS companies.
Official website	https://gls-group.eu/EU/en/home
Carrier type	Parcel carrier and logistics network; domestic delivery, international parcel transport, returns and business shipping services vary by country.
Primary region	Europe, with connections to international partner and postal networks for selected cross-border destinations.
Tracking page	GLS Parcel Tracking
Parent organization	International Distribution Services plc, the parent group of Royal Mail and GLS.
Founded and headquarters	GLS Group traces its formation to 1999; group headquarters information is published by GLS and IDS corporate sources as Amsterdam, the Netherlands.

Carrier Entity Relationships

Entity

Entity type

GLS

Canonical carrier brand

View all details for GLS

Relationship to GLS	GLS is the public carrier brand used by General Logistics Systems B.V. and its national operating companies.
Why it matters to tracking	A parcel may show local GLS country events while still being part of the wider GLS network.
Official evidence	GLS Group website and IDS corporate information identify GLS as the parcel logistics group brand.

GLS Parcel Tracking

Official tracking product

View all details for GLS Parcel Tracking

Relationship to GLS	GLS Parcel Tracking is the official consumer tracking interface for GLS parcels and delivery notifications.
Why it matters to tracking	The official page can validate a parcel number, display GLS country events and offer delivery options where available.
Official evidence	The GLS website provides a parcel tracking page and parcel tracking help content.

Domestic GLS parcel services

Operated services

View all details for domestic GLS parcel services

Relationship to GLS	Domestic parcel services are operated by the relevant national GLS company in its own country.
Why it matters to tracking	Customer service, delivery options, shop pickup and claims rules are usually country-specific.
Official evidence	GLS country websites publish local parcel services, delivery options and contact pages.

International GLS network

Network and handoff entity

View all details for the international GLS network

Relationship to GLS	The international GLS network connects national GLS companies and partners for cross-border parcel movement.
Why it matters to tracking	A visible gap can occur while a parcel moves between export processing, line-haul and the first import scan.
Official evidence	GLS describes international parcel shipping and European network coverage on its service pages.

Partner and last-mile carriers

External delivery entities

View all details for GLS partner carriers

Relationship to GLS	Partner carriers may transport or deliver parcels in countries, islands, overseas territories or lanes not handled solely by GLS.
Why it matters to tracking	A partner scan does not always mean GLS physically holds the parcel at that moment.
Official evidence	GLS tracking and country service pages refer users to local country tools and delivery partners where relevant.

17TRACK

Independent multi-carrier tracking platform

View all details for 17TRACK and GLS

Relationship to GLS	17TRACK aggregates available tracking events for GLS and other carriers when a supported number is submitted.
Why it matters to tracking	17TRACK helps users compare carrier recognition and follow cross-border handoffs, but it does not transport parcels.
Official evidence	17TRACK API documentation describes multi-carrier tracking registration and retrieval workflows.

Quick Answer

To track a GLS package, enter the parcel number from the shipper, order shipment email, GLS delivery notice or label on the official GLS Parcel Tracking page or on 17TRACK. If the result is empty, first check whether the seller has only created a label, whether the number is a marketplace order number rather than a GLS parcel number, and whether a local GLS country site or partner carrier is responsible for the current delivery stage.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can display available tracking events and help identify carriers, but 17TRACK cannot change a GLS address, arrange a redelivery, approve a refund, open a GLS claim or speed up customs clearance.

How to Track GLS Packages

GLS tracking works best when you use the parcel number or delivery notification number issued for the shipment, not the merchant order number. The first physical GLS scan usually appears after the parcel is handed to GLS or processed in a GLS depot.

Tracking path	Steps
Official GLS tracking	Open GLS Parcel Tracking, enter the parcel number or notice number, select the correct country page if prompted, and review the latest depot, delivery and delivery-option events.
17TRACK tracking	Enter the shipment number on 17TRACK, let carrier recognition detect GLS or a partner, and compare GLS events with any origin, marketplace or last-mile carrier events.
Seller or marketplace order page	Use the order page to confirm the carrier name, shipment date and parcel number; contact the seller if only an order ID is shown.
GLS delivery notice	Use the notification card, email or SMS to find the parcel or notification number and access delivery options such as pickup, redirection or delivery instructions where offered locally.

A tracking number identifies a shipment in the carrier network. An order number identifies your purchase with the seller. A reference number may be created by the shipper. A delivery notice number is usually created after a delivery attempt or notification event. If a number was reused from an old order, copied with spaces incorrectly, or assigned to another carrier, confirm it with the shipper before escalating to GLS.

Tracking Number Formats and Examples

GLS parcel identifiers vary by country, shipper integration and handoff route. A number that can be queried on GLS may be a GLS-issued parcel number, a shipper reference linked to a GLS label, a delivery notice number, or a partner identifier mapped to GLS events.

Tracking Number Format

Identifier family

Normalized pattern

GLS parcel number

Commonly numeric or alphanumeric; remove spaces and hyphens before searching.

View all details for GLS parcel number

Length/structure	Country and system dependent; commonly displayed as a parcel number on a GLS label or shipping email.
Issued by	GLS or the national GLS shipping system used by the sender.
Typical service/use	Domestic GLS parcel and international GLS parcel movements.
Who sees it and where	Shippers see it in label software or a collection receipt; recipients see it in merchant emails, GLS notifications or tracking pages.
Tracking scope	Tracks events available in the GLS country and international GLS network.
Important caveat	GLS does not publish one universal global prefix rule; do not infer the exact service from the prefix alone.

GLS delivery notice number

Notice or card number printed or sent after a notification or delivery attempt.

View all details for GLS delivery notice number

Length/structure	Varies by country and notification type.
Issued by	The local GLS delivery process.
Typical service/use	Redelivery, pickup, delivery option management and proof-of-delivery checks.
Who sees it and where	Recipients see it on a paper notice, email, SMS or GLS app notification where offered.
Tracking scope	Usually works for the destination-country delivery phase and parcel-management options.
Important caveat	A notice number is not the same as the original shipper order number.

Shipper reference linked to GLS

Merchant-defined letters or numbers, often shown as reference rather than tracking number.

View all details for shipper reference linked to GLS

Length/structure	Defined by the merchant or shipping software, not by one GLS public format.
Issued by	The sender, marketplace or fulfillment platform.
Typical service/use	Internal order matching, customer service search and shipment reconciliation.
Who sees it and where	Marketplace buyers may see it on an order page; business shippers see it in export files or label software.
Tracking scope	Only trackable if the GLS system maps the reference to a parcel.
Important caveat	A seller order ID is often not queryable on GLS or 17TRACK.

International partner identifier

Partner-issued numeric, alphanumeric or postal-style number that may be associated with GLS events.

View all details for international partner identifier

Length/structure	Depends on the origin carrier, postal operator, consolidator or last-mile partner.
Issued by	The origin or partner carrier, not necessarily GLS.
Typical service/use	Cross-border ecommerce, overseas lane injection, partner delivery or return logistics.
Who sees it and where	Cross-border buyers may see the origin number first and a GLS number later after induction into the GLS network.
Tracking scope	May show origin events before GLS receives the parcel and GLS events after handoff.
Important caveat	Being visible in GLS tracking does not prove GLS issued the number.

Clearly fictional examples

GLS #### #### ##, AB12 3456 7890, REF-ORDER-XXXX

View all details for fictional examples

Length/structure	Examples use placeholders only and are not intended to be valid numbers.
Issued by	Not issued; examples are masked for explanation.
Typical service/use	Use only to understand spacing, normalization and identifier differences.
Who sees it and where	Users should compare with their actual GLS label, delivery notice or seller email.
Tracking scope	No tracking scope because examples are not real.
Important caveat	Never publish another person’s full tracking number in a public forum.

Tracking Statuses and Meanings

GLS tracking events should be read as a lifecycle: electronic shipment data, physical handover, depot processing, cross-border movement, destination depot, out for delivery, delivered, pickup, exception or return. The responsible party changes as the parcel moves.

Status Quick Lookup

Status

Lifecycle stage

The parcel data was entered into the GLS system

Pre-shipment

View all details for parcel data entered

What it means	The sender created electronic shipment data, but GLS may not yet have physically received the parcel.
Current responsible party	Sender or fulfillment warehouse until a physical acceptance scan appears.
What happens next	The parcel is handed to GLS or collected and scanned at a depot.
What you should do	Wait for the first physical scan; ask the seller for the handover date if the status does not change.

The parcel was handed over to GLS

Accepted

View all details for parcel handed over to GLS

What it means	GLS has received the parcel or the parcel has entered a GLS depot process.
Current responsible party	GLS or the relevant national GLS company.
What happens next	Sorting, routing and transport to the next depot or export point.
What you should do	Monitor normal movement; no action is needed unless the parcel stops for longer than the local service guidance.

The parcel has reached the parcel center

In transit

View all details for parcel center scan

What it means	The parcel was scanned at a GLS depot or hub for sorting.
Current responsible party	GLS depot or hub operation.
What happens next	The parcel is loaded for the next transport leg or routed to the delivery depot.
What you should do	Check whether the location is origin, transit or destination before assuming it is near delivery.

The parcel has left the parcel center

In transit

View all details for parcel left parcel center

What it means	The parcel was dispatched from a GLS facility to another depot, hub or destination country.
Current responsible party	GLS transport network or a contracted line-haul provider.
What happens next	The next scan appears at another GLS facility or the destination delivery depot.
What you should do	Allow for transport and scanning gaps, especially for cross-border routes and weekends.

The parcel is in customs clearance

Customs/Handover

View all details for customs clearance

What it means	The shipment is subject to import or export customs, security or documentation checks.
Current responsible party	Customs authority, broker, sender, recipient or GLS depending on the missing requirement.
What happens next	Release, request for information, duty payment, inspection or return.
What you should do	Watch for a payment or document request and ask the sender for commercial invoice details if required.

The parcel is expected to be delivered during the day

Out for delivery

View all details for GLS out for delivery

What it means	The parcel is with the delivery route or destination depot for the current delivery attempt.
Current responsible party	Local GLS delivery depot or delivery driver.
What happens next	Delivery, failed attempt, pickup routing or updated delivery instructions.
What you should do	Check GLS delivery notifications and ensure someone can receive the parcel if signature is required.

The parcel was delivered

Delivered

View all details for GLS delivered

What it means	GLS recorded a delivery scan, signature, safe-place delivery or other local completion event.
Current responsible party	Delivery is recorded as complete; investigation requires local GLS, the sender or the recipient depending on the country.
What happens next	Proof of delivery may be available where supported.
What you should do	Check mailbox, safe place, reception, neighbors and proof of delivery before escalating.

The parcel is stored in the parcel shop

Pickup

View all details for GLS parcel shop pickup

What it means	The parcel is available at a GLS ParcelShop, depot or pickup point according to the local GLS process.
Current responsible party	Pickup location under the GLS country network.
What happens next	The recipient collects the parcel or the parcel is returned after the local holding period.
What you should do	Bring the notification and required ID; check the local holding period on the GLS country page.

Delivery attempt not successful

Exception

View all details for unsuccessful delivery attempt

What it means	GLS could not complete delivery because nobody was available, the address was incomplete, access was blocked, cash or duty was unpaid, or another delivery condition failed.
Current responsible party	Recipient for access or payment issues; sender for wrong address or shipment data issues; GLS for route rescheduling.
What happens next	Redelivery, pickup, address clarification, return or further instructions depending on country rules.
What you should do	Use GLS delivery options promptly and contact the sender if the address must be changed.

The parcel is being returned to sender

Return

View all details for GLS return to sender

What it means	The shipment is moving back to the sender because delivery could not be completed or the sender requested return handling.
Current responsible party	GLS network during return transport; sender after receipt.
What happens next	The parcel is delivered back to the sender or merchant warehouse.
What you should do	Contact the seller because refunds or reshipments are handled by the merchant, not by 17TRACK.

Services and Delivery Times

GLS services are country-specific. The tables below summarize common GLS service families; use the relevant GLS country website for binding service conditions, size limits, delivery options and claim rules.

Service Comparison

Service

Service type

Domestic parcel delivery

National parcel service

View all details for domestic parcel delivery

Best for	Business-to-consumer and business-to-business parcels within one GLS country network.
Coverage	Country-specific domestic coverage published by each GLS country company.
Tracking level	Parcel scans from data creation through depot handling, delivery attempt and delivery.
Key size/weight condition	Depends on the local GLS country tariff and service guide.
Included protection/extra service	Liability, signature, pickup point, notification or cash services vary by country and contract.
Main limitation	Recipient changes and claims usually follow local GLS rules and shipper contract terms.

International parcel delivery

Cross-border parcel service

View all details for international parcel delivery

Best for	European ecommerce and cross-border parcels moving between GLS countries or partner networks.
Coverage	European network and selected international destinations depending on origin country.
Tracking level	Export, hub, import and last-mile events when scanned and exchanged between systems.
Key size/weight condition	Origin-country GLS rules apply; non-EU shipments require customs data.
Included protection/extra service	Contract and country dependent.
Main limitation	Customs, islands, remote areas and partner handoffs can extend transit and reduce scan frequency.

Returns

Reverse logistics

View all details for GLS returns

Best for	Merchant-authorized returns, ParcelShop drop-off and ecommerce reverse logistics.
Coverage	Available options vary by merchant contract and GLS country.
Tracking level	Return label activation, drop-off scan, transport and delivery back to merchant where available.
Key size/weight condition	Return parcel must meet the merchant’s label and local GLS acceptance rules.
Included protection/extra service	Depends on the merchant return agreement.
Main limitation	Refund timing is controlled by the seller after return receipt, not by GLS tracking.

Freight or bulky services in selected countries

Country-specific logistics service

View all details for selected freight or bulky services

Best for	Shipments that local GLS companies accept under freight, pallet, business or special handling products.
Coverage	Only where the relevant GLS country publishes and sells the service.
Tracking level	Usually shipment or consignment tracking, not always identical to standard parcel tracking.
Key size/weight condition	Must follow country-specific service conditions.
Included protection/extra service	Contract dependent.
Main limitation	Do not assume freight rules apply to normal parcels or vice versa.

Delivery Time

Service

Published delivery standard

Domestic GLS parcels

Often next business day in many national GLS networks, subject to country conditions.

View all details for domestic GLS delivery time

Business or calendar days	Business days unless a local GLS country page states otherwise.
Guarantee status	Usually a delivery standard or expected transit time, not a universal money-back guarantee.
Starts counting from	Physical handover to GLS or acceptance at a depot, not merely electronic label creation.
Main delay factors	Late pickup, incorrect address, remote areas, depot workload, weekends, public holidays and weather.
Official source date/validity	Use the current origin-country GLS service page for binding conditions.

European cross-border GLS parcels

Commonly about 24 to 96 hours between many European countries, depending on route and service.

View all details for European cross-border GLS delivery time

Business or calendar days	Business-day transit estimate for many network lanes.
Guarantee status	Estimate unless the shipper purchased a specific guaranteed local service.
Starts counting from	After GLS acceptance and successful export routing.
Main delay factors	Distance, hub connection, islands, customs for non-EU movements, address quality and local delivery attempts.
Official source date/validity	Validate with the current GLS international shipping and country service pages.

Non-EU or overseas partner routes

Varies by origin, destination, customs, service and partner handoff.

View all details for non-EU or overseas GLS delivery time

Business or calendar days	Usually quoted in business days by the selling GLS country or partner.
Guarantee status	No universal guarantee confirmed at group level.
Starts counting from	After acceptance and completion of required export documentation.
Main delay factors	Customs inspection, duty payment, restricted goods, air capacity, partner scans and remote last mile.
Official source date/validity	Use the origin GLS country international tariff or service guide.

Destination Country Delivery Times

Destination Country / Region

Estimated Delivery Time Range

Germany

1-2 business days domestic; 2-4 business days from nearby EU origins.

View all details for Germany

Primary Service Type	GLS domestic and EU parcel.
Average Delivery Days	Average about 2-3 business days for common EU lanes.
Last-Mile Partner / Handoff Carrier	GLS Germany where handled in-network.
Customs & Clearance Tips	EU-to-EU parcels normally avoid import customs; non-EU imports require commercial data and possible VAT or duty.

France

1-3 business days domestic; 2-5 business days from many EU origins.

View all details for France

Primary Service Type	GLS domestic, EU parcel and ParcelShop delivery options.
Average Delivery Days	Average about 3 business days for common EU ecommerce lanes.
Last-Mile Partner / Handoff Carrier	GLS France where available.
Customs & Clearance Tips	Overseas territories are not the same as mainland France for customs and transit assumptions.

Netherlands

1-2 business days domestic; 2-4 business days from many EU origins.

View all details for Netherlands

Primary Service Type	GLS domestic and EU parcel.
Average Delivery Days	Average about 2 business days for neighboring EU lanes.
Last-Mile Partner / Handoff Carrier	GLS Netherlands where handled in-network.
Customs & Clearance Tips	Port and airport imports can show a gap before first GLS import scan.

Belgium

1-2 business days domestic; 2-4 business days from nearby EU origins.

View all details for Belgium

Primary Service Type	GLS domestic and EU parcel.
Average Delivery Days	Average about 2-3 business days.
Last-Mile Partner / Handoff Carrier	GLS Belgium where available.
Customs & Clearance Tips	EU parcels are usually straightforward; non-EU VAT data quality affects clearance.

Italy

1-4 business days domestic; 3-6 business days from many EU origins.

View all details for Italy

Primary Service Type	GLS domestic, EU parcel and regional delivery services.
Average Delivery Days	Average about 3-5 business days depending on islands and southbound routes.
Last-Mile Partner / Handoff Carrier	GLS Italy where handled in-network.
Customs & Clearance Tips	Sicily, Sardinia and remote areas can add delivery time; non-EU imports require accurate customs value.

Spain

1-4 business days domestic; 3-6 business days from many EU origins.

View all details for Spain

Primary Service Type	GLS Spain domestic and EU parcel.
Average Delivery Days	Average about 4 business days for common EU lanes.
Last-Mile Partner / Handoff Carrier	GLS Spain where available.
Customs & Clearance Tips	Canary Islands, Ceuta and Melilla require different customs treatment from mainland Spain.

Portugal

1-3 business days domestic; 3-7 business days from central Europe.

View all details for Portugal

Primary Service Type	GLS domestic and EU parcel.
Average Delivery Days	Average about 4-5 business days from central EU origins.
Last-Mile Partner / Handoff Carrier	GLS Portugal where available.
Customs & Clearance Tips	Madeira and Azores may involve longer transit and customs-style formalities depending on lane.

Austria

1-2 business days domestic; 2-4 business days from nearby EU origins.

View all details for Austria

Primary Service Type	GLS domestic and EU parcel.
Average Delivery Days	Average about 2-3 business days.
Last-Mile Partner / Handoff Carrier	GLS Austria where available.
Customs & Clearance Tips	Alpine remote routes can add time despite EU customs simplicity.

Poland

1-2 business days domestic; 2-5 business days from many EU origins.

View all details for Poland

Primary Service Type	GLS Poland domestic and EU parcel.
Average Delivery Days	Average about 3 business days.
Last-Mile Partner / Handoff Carrier	GLS Poland where available.
Customs & Clearance Tips	High ecommerce volume can create depot congestion in peak periods.

Czech Republic

1-2 business days domestic; 2-4 business days from neighboring EU origins.

View all details for Czech Republic

Primary Service Type	GLS domestic and EU parcel.
Average Delivery Days	Average about 2-3 business days.
Last-Mile Partner / Handoff Carrier	GLS Czech Republic where available.
Customs & Clearance Tips	EU-to-EU movement generally avoids import clearance, but address validation remains important.

Hungary

1-2 business days domestic; 2-5 business days from many EU origins.

View all details for Hungary

Primary Service Type	GLS domestic and EU parcel.
Average Delivery Days	Average about 3 business days.
Last-Mile Partner / Handoff Carrier	GLS Hungary where available.
Customs & Clearance Tips	Non-EU imports may require VAT and customs documentation before release.

Romania

1-3 business days domestic; 3-6 business days from western Europe.

View all details for Romania

Primary Service Type	GLS domestic and EU parcel.
Average Delivery Days	Average about 4 business days.
Last-Mile Partner / Handoff Carrier	GLS Romania where available.
Customs & Clearance Tips	Rural delivery and peak-season depot load can add time.

Sweden

2-5 business days from central Europe; domestic timing depends on service.

View all details for Sweden

Primary Service Type	GLS or partner parcel depending on lane and delivery address.
Average Delivery Days	Average about 4-6 business days for EU ecommerce lanes.
Last-Mile Partner / Handoff Carrier	GLS network or local partner depending on service.
Customs & Clearance Tips	Remote northern areas and pickup-point routing may extend final delivery.

Denmark

1-3 business days domestic or nearby EU; 2-5 business days from central Europe.

View all details for Denmark

Primary Service Type	GLS Denmark and EU parcel.
Average Delivery Days	Average about 3 business days.
Last-Mile Partner / Handoff Carrier	GLS Denmark where available.
Customs & Clearance Tips	Greenland and Faroe Islands are not mainland Denmark delivery equivalents.

Ireland

2-6 business days from continental Europe, route dependent.

View all details for Ireland

Primary Service Type	GLS or partner-supported EU parcel.
Average Delivery Days	Average about 4-6 business days.
Last-Mile Partner / Handoff Carrier	GLS Ireland or partner network depending on service.
Customs & Clearance Tips	EU status simplifies customs for EU-origin parcels, but ferry and line-haul connections can create scan gaps.

United Kingdom

3-8 business days from EU origins, customs and service dependent.

View all details for United Kingdom

Primary Service Type	International parcel with UK import and last-mile delivery by the contracted network.
Average Delivery Days	Average about 5-7 business days for many EU ecommerce parcels.
Last-Mile Partner / Handoff Carrier	Depends on GLS lane and UK delivery partner; Royal Mail or Parcelforce may appear on some postal/partner flows, but not every GLS shipment.
Customs & Clearance Tips	Post-Brexit customs data, VAT treatment and duty payment can be the main delay source.

Switzerland

2-5 business days from many EU origins, customs dependent.

View all details for Switzerland

Primary Service Type	International parcel to a non-EU customs territory.
Average Delivery Days	Average about 3-5 business days after export handoff.
Last-Mile Partner / Handoff Carrier	GLS Switzerland or local partner depending on product.
Customs & Clearance Tips	Commercial invoice accuracy and recipient tax payment strongly affect release.

Norway

3-7 business days from EU origins, customs dependent.

View all details for Norway

Primary Service Type	International parcel with non-EU import clearance.
Average Delivery Days	Average about 5-7 business days.
Last-Mile Partner / Handoff Carrier	GLS or local partner depending on route.
Customs & Clearance Tips	Norway import VAT and customs declarations must be correct; remote regions add delivery time.

United States

6-15 business days for many economy partner routes; faster contract services may differ.

View all details for United States

Primary Service Type	International parcel or partner-injected ecommerce service, not standard intra-Europe GLS delivery.
Average Delivery Days	Average about 9-12 business days for economy cross-border flows.
Last-Mile Partner / Handoff Carrier	USPS, regional carriers or contracted parcel partners may appear depending on the purchased service.
Customs & Clearance Tips	US customs entry, de minimis rules, product description and security screening can create tracking gaps.

Canada

7-18 business days for common economy partner routes.

View all details for Canada

Primary Service Type	International parcel or partner-injected ecommerce service.
Average Delivery Days	Average about 12-15 business days.
Last-Mile Partner / Handoff Carrier	Canada Post or contracted last-mile carrier depending on route.
Customs & Clearance Tips	Duties, taxes and remote province delivery can extend the final mile.

Australia

8-20 business days for common economy partner routes.

View all details for Australia

Primary Service Type	International parcel or partner-injected ecommerce service.
Average Delivery Days	Average about 12-16 business days.
Last-Mile Partner / Handoff Carrier	Australia Post or contracted last-mile partner depending on service.
Customs & Clearance Tips	Biosecurity screening and incomplete product descriptions can delay release.

Japan

7-18 business days for common economy partner routes.

View all details for Japan

Primary Service Type	International parcel or partner service.
Average Delivery Days	Average about 10-14 business days.
Last-Mile Partner / Handoff Carrier	Japan Post or contracted parcel partner depending on route.
Customs & Clearance Tips	Accurate item description and recipient contact details help avoid import holds.

Singapore

6-15 business days for common partner routes.

View all details for Singapore

Primary Service Type	International parcel or ecommerce partner service.
Average Delivery Days	Average about 9-12 business days.
Last-Mile Partner / Handoff Carrier	SingPost or contracted last-mile partner depending on service.
Customs & Clearance Tips	GST and import documentation may affect clearance for commercial goods.

Brazil

12-35 business days for economy partner routes.

View all details for Brazil

Primary Service Type	International parcel or postal/partner handoff.
Average Delivery Days	Average about 20-28 business days.
Last-Mile Partner / Handoff Carrier	Correios or contracted partner depending on route.
Customs & Clearance Tips	CPF/tax ID requirements, import tax assessment and customs queues commonly affect delivery.

United Arab Emirates

6-16 business days for common partner routes.

View all details for United Arab Emirates

Primary Service Type	International parcel or partner delivery service.
Average Delivery Days	Average about 9-13 business days.
Last-Mile Partner / Handoff Carrier	Emirates Post or contracted courier partner depending on service.
Customs & Clearance Tips	Recipient phone number and complete address are critical for final-mile contact and duties.

The country estimates above are planning ranges for common GLS and partner-enabled ecommerce flows, not official guarantees. Actual delivery can vary because of customs, public holidays, islands, weather, depot workload, missed delivery attempts and partner scan frequency.

Common Tracking Problems and Solutions

Problem & Solution

Problem/status shown

Likely cause

Number invalid

Wrong identifier, copied spaces, order ID, or unsupported partner number.

View all details for invalid GLS number

Check first	Compare with the seller email, label or GLS notice; remove spaces and hyphens.
Immediate action	Try official GLS tracking and 17TRACK carrier auto-detection.
When to escalate	Escalate to the sender if the shipment confirmation still does not provide a valid parcel number.
Who to contact	Seller or shipper first; GLS only after a valid GLS parcel or notice number is confirmed.

No tracking events

Label created but the parcel has not been physically handed to GLS.

View all details for no GLS events

Check first	Look for the first physical scan such as handover or parcel center arrival.
Immediate action	Wait for collection and depot processing after the seller marks the order shipped.
When to escalate	Ask the seller for proof of handover if no physical scan appears after the seller’s dispatch window.
Who to contact	Seller or fulfillment warehouse.

Long time without update

Line-haul movement, weekend, cross-border handoff, missed scan or customs processing.

View all details for GLS no update

Check first	Check last scan location, service type and whether the route crosses a border.
Immediate action	Use 17TRACK to see whether a partner carrier has newer events.
When to escalate	Escalate when the parcel is beyond the relevant local service guidance or delivery window.
Who to contact	Sender for investigation requests; local GLS customer service for destination delivery questions.

Delivery exception

Address, access, recipient availability, duty payment or operational issue.

View all details for GLS delivery exception

Check first	Read the exact GLS event and check for a delivery notice or email.
Immediate action	Use local GLS delivery options for redelivery, pickup or instructions where available.
When to escalate	Escalate immediately if the address is wrong or customs payment information is missing.
Who to contact	Recipient for delivery options; sender for address correction or commercial data.

Delivered but not received

Safe-place delivery, neighbor/reception delivery, misdelivery, premature scan or theft after delivery.

View all details for GLS delivered but not received

Check first	Check mailbox, safe place, building reception, household members, neighbors and proof of delivery.
Immediate action	Contact the local GLS delivery depot or customer service with the parcel number and delivery timestamp.
When to escalate	Ask the sender to open a formal investigation if GLS cannot resolve the delivery discrepancy.
Who to contact	Local GLS customer service and the seller; 17TRACK cannot verify physical delivery location.

Customs hold

Missing invoice data, restricted goods, duty or VAT assessment, or inspection.

View all details for GLS customs hold

Check first	Look for a request for payment or documents from GLS, customs, broker or partner carrier.
Immediate action	Provide requested information only through official channels and ask the sender for invoice details.
When to escalate	Escalate if customs requests remain unanswered or the recipient cannot pay assessed charges.
Who to contact	Sender, broker, customs contact shown in the notice or local GLS customer service.

Return to sender

Failed delivery, pickup not collected, refused parcel, wrong address or customs non-compliance.

View all details for GLS return to sender problem

Check first	Find the first return event and the reason shown by GLS.
Immediate action	Contact the seller quickly if the return might still be interceptable under local rules.
When to escalate	Escalate to the seller for refund or reshipment after return movement starts.
Who to contact	Seller or shipper; GLS may not be able to reverse a return after it is processed.

Lost or damaged parcel

Network loss, damage during handling, missing contents or incorrect delivery.

View all details for lost or damaged GLS parcel

Check first	Keep packaging, photos, invoice, tracking number and delivery evidence.
Immediate action	Notify the seller and local GLS promptly according to the country-specific claim process.
When to escalate	Escalate when local GLS or the sender confirms an investigation or claim is required.
Who to contact	Usually the sender or contracting party files the transport claim; recipients provide evidence.

International Shipping, Customs and Carrier Handoffs

For international GLS shipments, electronic data, physical handover and customs release are separate events. A parcel can be announced to GLS before GLS receives it, and a destination-country arrival scan does not automatically mean customs has released it.

International Flow

Stage

Physical custodian/responsible entity

Shipment data created

Sender or shipping platform

View all details for shipment data created

Typical tracking event	Parcel data entered or shipment information received.
What is happening	Electronic label and customs data may be created before pickup.
Can the tracking number change?	A partner or GLS number may be added later.
Normal visibility gap	Until collection or depot scan.
What the customer should do	Ask the seller for the actual handover date if there is no scan.

Origin pickup and depot sort

Origin GLS country company or origin partner

View all details for origin pickup and depot sort

Typical tracking event	Handed over to GLS, parcel center arrival or parcel center departure.
What is happening	The parcel is physically accepted, sorted and prepared for export or domestic routing.
Can the tracking number change?	Usually the GLS parcel number remains; partner references may be linked.
Normal visibility gap	Short gaps between depot scans are common.
What the customer should do	Monitor the official tracking page and confirm address data with the seller.

Export processing and line-haul

GLS network, contracted transport or partner line-haul

View all details for export and line-haul

Typical tracking event	Left parcel center, in transit, export processed or no intermediate event.
What is happening	The parcel travels by road, air or partner network toward the destination country.
Can the tracking number change?	Partner carrier labels may be associated, especially outside the core GLS network.
Normal visibility gap	One or more business days in Europe; longer for overseas partner routes.
What the customer should do	Do not assume the parcel is lost during a normal line-haul scan gap.

Customs and import controls

Customs authority, broker, recipient, sender and carrier as required

View all details for customs and import controls

Typical tracking event	Customs clearance, held by customs, released or information required.
What is happening	Authorities assess import eligibility, tax, duty, security or documentation.
Can the tracking number change?	Usually no, but the partner’s local number may become more useful.
Normal visibility gap	Unpredictable; clearance time is not guaranteed by tracking.
What the customer should do	Respond to official document or payment requests and avoid unofficial payment links.

Destination handoff and last mile

Destination GLS company or delivery partner

View all details for destination handoff and last mile

Typical tracking event	Arrived at destination depot, out for delivery, delivered, pickup point or failed attempt.
What is happening	The local delivery network attempts delivery, pickup routing or exception resolution.
Can the tracking number change?	Sometimes a local delivery partner number is used for final-mile support.
Normal visibility gap	Usually shorter after destination depot scan; partner systems may update at different times.
What the customer should do	Use the destination GLS or partner tool for delivery options and prepare ID for pickup if routed to a shop.

Delivery Management and Post-shipment Options

GLS delivery-management features are controlled by the destination GLS country and by the shipper’s service. Options commonly include parcel redirection, ParcelShop pickup, delivery authorization, notification and proof of delivery, but availability is not identical in every country.

Delivery Management

Option

Who can request

Redelivery or new delivery date

Recipient where the local GLS country offers the option.

View all details for GLS redelivery

Eligibility	Usually requires a parcel number or delivery notification.
Deadline/available stage	Before final delivery or before return processing.
Fee	Country and service dependent.
Guaranteed?	Not guaranteed if the parcel is already loaded, returned or restricted by sender instructions.
Official action link	GLS Parcel Tracking

ParcelShop or pickup point collection

Recipient or sender depending on product.

View all details for GLS pickup point collection

Eligibility	Available where GLS operates ParcelShops or pickup points for the destination.
Deadline/available stage	After routing to a shop and before the local holding period expires.
Fee	Usually determined by local service terms or shipper contract.
Guaranteed?	Pickup availability depends on shop opening hours, ID checks and local holding rules.
Official action link	GLS ParcelShop information

Delivery instruction or safe place

Recipient where local GLS rules allow it.

View all details for GLS delivery instructions

Eligibility	May be limited by sender restrictions, signature requirement, payment on delivery or product type.
Deadline/available stage	Before the delivery attempt is completed.
Fee	Country dependent.
Guaranteed?	No; driver safety, access and sender rules can override instructions.
Official action link	GLS Parcel Tracking

Proof of delivery

Recipient, sender or account customer where provided.

View all details for GLS proof of delivery

Eligibility	Available after a delivery scan where the local GLS country provides proof data.
Deadline/available stage	After delivery completion.
Fee	May depend on country and account terms.
Guaranteed?	Proof content varies; it may not resolve all delivered-not-received disputes without investigation.
Official action link	GLS Parcel Tracking

Lost, Damaged, Claims, Insurance and Refunds

A GLS tracking inquiry, a transport investigation, a damage claim, a liability claim and an ecommerce refund are different processes. The contracting sender or account holder is often the party that can file the formal transport claim, while the recipient supplies photos, packaging and delivery evidence.

Claims and Refunds

Process

Use when

Tracking inquiry

Use when events are unclear, delayed or inconsistent.

View all details for GLS tracking inquiry

Who files	Recipient, sender or merchant customer support.
Earliest/latest filing time	Follow local GLS country guidance; no universal group-level deadline should be assumed.
Required evidence	Parcel number, ship date, addresses, last scan and service type.
Possible outcome	Status clarification, depot check or request to contact the sender.
Official link	GLS contact

Damage or missing contents claim

Use when parcel contents arrive damaged or incomplete.

View all details for GLS damage claim

Who files	Usually the sender or contracting account customer; recipient provides evidence.
Earliest/latest filing time	Report promptly and follow the deadline on the relevant GLS country terms.
Required evidence	Photos of outer packaging, inner packaging, contents, invoice, value proof and parcel number.
Possible outcome	Investigation, compensation under applicable liability limits, denial or request for more evidence.
Official link	GLS contact

Lost parcel investigation

Use when GLS or the sender suspects the parcel cannot be located.

View all details for GLS lost parcel investigation

Who files	Usually the sender or account holder opens the formal case.
Earliest/latest filing time	Based on country service terms and the shipment’s expected delivery window.
Required evidence	Parcel number, shipping receipt, contents description, value proof and correspondence.
Possible outcome	Depot search, delivery proof, claim settlement or return confirmation.
Official link	GLS contact

Seller refund or reshipment

Use when you bought from an online shop or marketplace.

View all details for seller refund or reshipment

Who files	Buyer requests help from the seller; seller handles refund, replacement or carrier claim.
Earliest/latest filing time	Marketplace buyer-protection deadlines apply, not GLS transport claim deadlines.
Required evidence	Order number, tracking number, screenshots, delivery dispute evidence and photos if damaged.
Possible outcome	Refund, replacement, investigation or denial under seller policy.
Official link	Use the seller or marketplace order-help page.

Shipping Restrictions and Special Handling

GLS restrictions depend on origin country, destination country, service, dangerous-goods rules and the shipper’s contract. Always check the current GLS country terms before shipping regulated goods.

Shipping Restrictions

Customer Service

GLS customer service is organized by country. Use the GLS country selector or the contact link shown in the tracking result, because phone numbers, forms, language and opening hours differ by country.

Customer Service

Channel

Verified contact/link

Official tracking

GLS Parcel Tracking

View all details for official GLS tracking support

Best for	Latest scan, delivery options and proof-of-delivery checks.
Region/language	Redirects or links to local GLS country language pages.
Hours and time zone	Online tool availability is generally continuous; depot actions follow local business hours.
Information to prepare	Parcel number, notification number, postcode and recipient details if requested.
Important limitation	Tracking cannot by itself approve compensation or seller refunds.

Country contact page

GLS Contact

View all details for GLS country contact page

Best for	Local forms, phone numbers and country-specific customer service.
Region/language	Country-specific; choose the shipment destination or origin country.
Hours and time zone	Not uniform at group level; check the selected country page.
Information to prepare	Parcel number, sender, recipient address, last scan, delivery date, photos and invoice if relevant.
Important limitation	Formal claims may require the sender or account holder to file.

ParcelShop locator

GLS ParcelShops

View all details for GLS ParcelShop support

Best for	Finding pickup and drop-off points where available.
Region/language	Country-specific shop networks and opening hours.
Hours and time zone	Depends on the individual shop.
Information to prepare	Pickup notice, parcel number and identity document if collection requires ID.
Important limitation	Shops usually cannot change customs, claims or sender restrictions.

Seller or merchant support

Use the shop or marketplace order-help page.

View all details for seller support

Best for	Incorrect address before dispatch, missing tracking number, refund, replacement and formal shipper claim.
Region/language	Marketplace or seller support language.
Hours and time zone	Seller-specific.
Information to prepare	Order number, GLS number, payment proof, screenshots and delivery issue description.
Important limitation	The seller may need to contact GLS because the seller is the transport customer.

Ecommerce and Business Tracking

Businesses should separate three use cases: a consumer tracking page for customer service, GLS shipping or tracking integrations provided by the relevant GLS country or contract, and a multi-carrier visibility layer such as 17TRACK for mixed carrier networks.

Developer/API Comparison

Option

Provider

Official GLS consumer tracking

GLS

View all details for official GLS consumer tracking

Carrier coverage	GLS parcels and linked partner events exposed through GLS tracking.
Primary use	Customer self-service tracking and delivery management.
Authentication	No API authentication for normal web tracking; user enters parcel data.
Tracking/batch/webhook capability	Single shipment web tracking; batch or webhook is not the purpose of the consumer page.
Current developer documentation	Use GLS country business integration pages or account documentation where provided.
Migration/deprecation note	No universal public group tracking API endpoint is confirmed here.

GLS business integration

Relevant GLS country company

View all details for GLS business integration

Carrier coverage	Usually that country’s GLS shipping products and contracted services.
Primary use	Label creation, shipment data transfer, manifests and business tracking.
Authentication	Account credentials, contract approval or country-specific developer access.
Tracking/batch/webhook capability	Capabilities depend on the local GLS integration product and contract.
Current developer documentation	Available through local GLS business support, shipping systems or integration guides.
Migration/deprecation note	Check local GLS documentation before building because country systems and versions differ.

17TRACK API

17TRACK

View all details for 17TRACK API

Carrier coverage	Multi-carrier tracking for supported carriers, including carrier auto-detection and normalized events where available.
Primary use	Bulk tracking, customer visibility, exception monitoring and WISMO reduction across carrier mixes.
Authentication	17TRACK API token in the 17token header.
Tracking/batch/webhook capability	Register tracking numbers, query results and integrate notifications according to 17TRACK API documentation.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the current API version documented by 17TRACK; do not rely on old endpoints.

FAQ

1. How do I track my GLS package?

Enter the GLS parcel number on the official GLS Parcel Tracking page or track it with 17TRACK to view available GLS and partner shipment events.

2. Where can I find my GLS tracking number?

You can find it on the shipper’s dispatch email, marketplace order page, GLS label, collection receipt or GLS delivery notice. If you only have an order number, ask the seller for the GLS parcel number.

3. What does a GLS tracking number look like?

GLS tracking identifiers can be numeric or alphanumeric and vary by country and shipper system. Remove spaces and hyphens before searching, and do not infer the exact GLS service from the prefix alone.

4. When will the first GLS tracking update appear?

The first meaningful GLS update usually appears after the parcel is physically handed to GLS or scanned at a GLS depot. Electronic parcel data can appear before GLS has the parcel.

5. Why is my GLS tracking not updating?

GLS tracking may pause during line-haul transport, weekends, cross-border handoff, customs or missed scans. Check the last location and contact the sender if the parcel is beyond the expected service window.

6. How long does GLS delivery take?

Many domestic GLS parcels move in about one to two business days, and many European cross-border parcels move in about two to five business days, but the binding estimate depends on origin, destination, service and local GLS terms.

7. What should I do after a failed GLS delivery attempt?

Use the GLS delivery notice or tracking page to choose available redelivery, pickup or delivery instruction options. If the address is wrong, contact the sender because the sender may need to authorize changes.

8. GLS says delivered but I have not received the parcel. What should I do?

Check safe places, mailbox, reception, household members and neighbors first, then request proof of delivery or contact local GLS customer service. If the parcel remains missing, ask the seller to open a formal investigation.

9. Who handles a lost or damaged GLS parcel?

The sender or GLS account holder usually files the transport claim, while the recipient provides photos, packaging, invoice and tracking evidence. Seller refunds are handled by the merchant, not by 17TRACK.

10. How do I contact GLS customer service?

Use the GLS contact page and select the relevant country, or follow the contact link shown in the GLS tracking result. Prepare the parcel number, delivery address, last scan, shipment date and photos if damage is involved.

11. Is GLS the same carrier in every country?

GLS is one carrier group brand, but national GLS companies operate local services, customer support and delivery options. This is why a parcel may require the destination GLS country page for accurate delivery management.

12. Can GLS track a partner number that GLS did not issue?

Sometimes yes, if the partner identifier is mapped to a GLS parcel or handoff event. A number being visible on GLS does not prove GLS issued the number or physically held the parcel at every stage.

13. What is the difference between GLS parcel data and GLS handover?

Parcel data means the shipment was electronically created, while handover means the parcel was physically received by GLS or entered a GLS depot process. Responsibility usually remains with the sender before handover.

14. Does a GLS customs event mean the parcel is cleared?

No. A customs event can mean the parcel is entering, waiting for, being inspected by or leaving customs processing. Clearance is only complete when the tracking or the carrier indicates release or movement after clearance.

15. Can I change the delivery address for a GLS parcel?

Address changes depend on the local GLS country, delivery stage and sender restrictions. Recipients may be able to choose delivery options, but major address corrections often require the sender.

16. Does GLS provide proof of delivery?

GLS may provide proof of delivery where the local country system and service support it. Use the tracking page first, and ask the sender or GLS customer service if proof is needed for a dispute.

17. Can businesses track GLS shipments through an API?

Businesses may receive GLS integration access through the relevant GLS country company or can use 17TRACK API for multi-carrier visibility. A single public GLS Group tracking API endpoint is not confirmed here, so developers should use current official country documentation.

18. Can 17TRACK solve a GLS delivery exception?

No. 17TRACK can help you read tracking events and identify carrier handoffs, but GLS, the sender, the destination delivery partner or customs must resolve the physical delivery issue.

Tracking API

For official GLS API access, use the relevant GLS country business integration documentation or account support because GLS integrations are country and contract specific. For multi-carrier tracking, 17TRACK provides a documented tracking API; if the current 17TRACK GLS carrier code is not confirmed in your account metadata, keep the carrier field as a placeholder or rely on supported carrier recognition.

// 1. GLS official tracking API
// Current public official GLS Group tracking API endpoint, method and authentication are not confirmed here.
// GLS integrations are normally handled by the relevant GLS country company or account documentation.
// Do not build against an old or unofficial GLS endpoint without current GLS confirmation.

// 2. 17TRACK API
// Register a GLS tracking number with 17TRACK.
// Replace YourKey and TRACKING_NUMBER.
// CARRIER_CODE is left as a placeholder unless your 17TRACK account documentation confirms the current GLS carrier code.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]