DX Tracking

Please enter the DX tracking number to check the latest shipping status.

https://my.dxdelivery.com/

TRACK

About DX

DX is a UK and Ireland delivery and logistics carrier known for tracked parcels, freight, secure courier services and business delivery services. For tracking, the most important distinction is that DX may be the carrier physically delivering the shipment, while a retailer, marketplace or upstream logistics partner may have created the order reference or shipment label before DX receives the item.

DX Overview

Field	Verified information
Official name	DX
Official website	https://my.dxdelivery.com/
Carrier type	Parcel, freight, secure courier, business delivery and last-mile delivery carrier.
Primary region	United Kingdom and Ireland-focused delivery network.
Tracking page	DX tracking and delivery management portal
Parent organization	DX operates as part of the DX Group corporate structure; legal contracting entity may vary by service and account.

Carrier Entity Relationships

Entity

Entity type

Canonical carrier

View all details for DX

Relationship to DX	DX is the carrier brand used for tracked delivery services on the DX customer portal.
Why it matters to tracking	Users should search DX tracking with the shipment reference provided by the sender, not with only a retailer order number unless the retailer confirms it is the DX reference.
Official evidence	The DX portal at my.dxdelivery.com provides the official tracking and delivery-management entry point.

DX Express, DX Freight and DX Secure-style services

Operated services

View all details for DX operated services

Relationship to DX	These are DX service families used for parcel, freight and secure or scheduled business deliveries.
Why it matters to tracking	The service family affects delivery attempts, item size handling, signature requirements and which DX team can resolve an issue.
Official evidence	DX service pages and the DX customer portal describe service categories and tracking functions.

DX tracking portal

Tracking product

View all details for the DX tracking portal

Relationship to DX	The DX tracking portal is operated by DX for shipment lookup, delivery status and supported post-shipment options.
Why it matters to tracking	If 17TRACK shows no carrier match, the official DX portal is the authority for validating whether the identifier is accepted by DX.
Official evidence	The official portal is published at https://my.dxdelivery.com/.

DX depots, line-haul and delivery routes

Network and facility entities

View all details for DX network entities

Relationship to DX	DX moves shipments through collection points, depots, transport legs and local delivery routes that generate tracking events when scanned.
Why it matters to tracking	A gap between depot scans normally means the shipment is moving or waiting for the next processing scan, not necessarily lost.
Official evidence	DX tracking and delivery support materials refer users to DX shipment events and delivery actions.

Retailers, senders and upstream partners

Commercial or handoff partners

View all details for DX partner relationships

Relationship to DX	A retailer or logistics partner may create the shipment reference and hand the physical item to DX later.
Why it matters to tracking	A pre-advice or label-created record means DX may have shipment data before DX has the parcel.
Official evidence	DX tracking depends on the identifier supplied by the sender and the scans available in the DX portal.

17TRACK

Independent tracking platform

View all details for the 17TRACK relationship

Relationship to DX	17TRACK aggregates available tracking events for DX shipments when the carrier and tracking number can be identified.
Why it matters to tracking	17TRACK can centralize multi-carrier visibility but cannot transport the parcel, change the address, approve claims or issue refunds.
Official evidence	17TRACK publishes API documentation for registering and tracking shipments across supported carriers.

Quick Answer

To track a DX shipment, enter the DX tracking number, consignment reference or delivery reference supplied by the sender on the official DX portal or on 17TRACK. If no result appears, first check whether you entered a retailer order number instead of a DX shipment identifier, whether the sender has handed the item to DX, and whether the postcode or delivery details required by the DX portal match the shipment.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can help you see available DX tracking events in one place, but DX or the sender must handle delivery instructions, address corrections, claims, compensation and refunds.

How to Track DX Packages

Use the official DX portal for carrier-authoritative tracking and supported delivery actions. Use 17TRACK when you want to monitor DX with other carriers or when a marketplace shipment may involve more than one logistics provider.

Method	Steps
Official DX portal	1. Open https://my.dxdelivery.com/. 2. Enter the tracking or delivery reference from the sender. 3. Provide any required delivery postcode or verification detail. 4. Review the latest DX status and any available delivery options.
17TRACK	1. Paste the tracking number into 17TRACK. 2. Let 17TRACK identify the carrier or choose DX if prompted. 3. Compare the latest events with the official DX portal if you need delivery management or a carrier decision.
Sender or retailer account	Use this when you only have an order number. The sender can confirm the DX shipment reference, service type and whether DX has physically received the item.

A tracking number is the carrier shipment identifier. An order number identifies a purchase. A reference number may be a merchant reference, DX consignment reference, booking reference or delivery notice number; only some references are accepted by DX tracking.

Tracking Number Formats and Examples

DX does not publicly publish a single universal tracking-number grammar for every service. DX shipments are commonly traced by a consignment, tracking, delivery or reference identifier supplied by the sender. Remove spaces and hyphens only when the tracking form asks for a compact entry; do not assume the service from a prefix alone.

Tracking Number Format

Identifier family

Normalized pattern

DX consignment or tracking number

Alphanumeric or numeric reference; exact public rule not confirmed. Example: DX #### #### or ABC #######.

View all details for DX consignment or tracking number

Length/structure	Length can vary by DX service and shipper integration; spaces and hyphens should be copied exactly first, then normalized only if the form rejects them.
Issued by	DX or a DX-integrated shipper system.
Typical service/use	Parcel, freight, secure courier or business delivery tracking.
Who sees it and where	Recipients see it in a dispatch email, SMS, retailer tracking page or DX delivery notification; senders see it in the booking, label or manifest.
Tracking scope	Visible after electronic pre-advice and more reliable after DX acceptance or first operational scan.
Important caveat	A valid-looking reference does not prove DX has physically received the shipment.

Delivery notice or calling-card reference

Reference printed or shown on a DX delivery card or message. Example: CARD ######.

View all details for DX delivery notice reference

Length/structure	Structure is notice-specific and not publicly standardized for all DX services.
Issued by	DX delivery operation when a delivery attempt, delivery instruction or verification process is generated.
Typical service/use	Redelivery, delivery query or local delivery management.
Who sees it and where	Recipient sees it on the delivery card, message or delivery-notification page.
Tracking scope	Usually linked to the delivery stage rather than the full upstream shipping record.
Important caveat	Use the shipment tracking number if you need the full movement history.

Retailer order number

Merchant-defined order reference. Example: ORDER ######.

View all details for retailer order number

Length/structure	Defined by the retailer, not by DX.
Issued by	Retailer, marketplace or seller.
Typical service/use	Customer-service lookup with the seller; not always accepted by DX tracking.
Who sees it and where	Buyer sees it on the purchase confirmation or invoice.
Tracking scope	Only trackable with DX if the sender maps that order reference to a DX consignment.
Important caveat	If DX tracking says the number is invalid, ask the seller for the DX consignment reference.

International postal S10 or partner number

Not a normal DX-issued public format. Example: XX ######### GB or partner #######.

View all details for international or partner numbers

Length/structure	UPU S10 postal numbers use two letters, nine digits and a two-letter country code; private partner numbers vary.
Issued by	Origin postal operator, international logistics provider or retailer partner, not necessarily DX.
Typical service/use	Cross-border handoff or marketplace shipping where DX may only act as a UK or Ireland delivery partner.
Who sees it and where	Marketplace buyers may see the origin carrier number first and a local delivery reference later.
Tracking scope	Events may be split across origin carrier, customs, partner and DX systems.
Important caveat	If DX can query a partner number, that does not mean DX issued the number.

Tracking Statuses and Meanings

DX tracking events should be read as a lifecycle: shipment data, DX receipt, depot processing, route movement, delivery attempt, delivery completion, exception or return. A tracking event records what was scanned or reported; it does not always prove the next step has already happened.

Status Quick Lookup

Status

Lifecycle stage

Shipment information received / awaiting item

Pre-shipment

View all details for shipment information received

What it means	The sender has created or transmitted shipment data, but the first confirmed DX physical scan may not exist yet.
Current responsible party	Sender until DX confirms acceptance.
What happens next	DX receives the parcel or freight and creates an operational scan.
What you should do	Ask the seller whether the item has been handed to DX if the status does not progress.

Collected / received by DX

Accepted

View all details for received by DX

What it means	DX has physical custody or has scanned the shipment into the DX network.
Current responsible party	DX.
What happens next	Depot processing, sorting and transport to the delivery area.
What you should do	Monitor the next depot or out-for-delivery scan.

In transit / at depot

In transit

View all details for in transit or at depot

What it means	The shipment is being processed, moved between DX locations or prepared for local delivery.
Current responsible party	DX depot or transport operation.
What happens next	Arrival at the destination depot or loading for delivery.
What you should do	Check the service and expected delivery window; allow for weekends, address issues and depot cut-off times.

Out for delivery

View all details for out for delivery

What it means	The shipment has been assigned to a DX delivery route.
Current responsible party	DX driver or local delivery depot.
What happens next	Delivery, attempted delivery, carded delivery, safe-place delivery if permitted, or exception scan.
What you should do	Keep delivery instructions and access information available if the DX portal offers options.

Delivered / signed for

Delivered

View all details for delivered or signed for

What it means	DX recorded completion of delivery, sometimes with signature, delivery location or proof depending on service.
Current responsible party	Recipient location first, then DX or sender if delivery is disputed.
What happens next	No further movement unless a delivery dispute, return or collection is opened.
What you should do	Check the delivery location, reception, household members and proof of delivery before escalating.

Delivery attempted / card left

Exception or pickup

View all details for delivery attempted

What it means	DX attempted delivery but could not complete it because of access, signature, recipient availability or instruction limitations.
Current responsible party	Recipient for arranging an eligible redelivery or DX for route handling.
What happens next	Redelivery, collection, sender instruction or return depending on service rules.
What you should do	Use the DX portal or the card details promptly and confirm the address and access details.

Exception / address query / held

Exception

View all details for DX exception

What it means	DX needs more information or cannot complete normal movement because of address, access, service restriction, damage or sender instruction.
Current responsible party	Depends on the cause: recipient for access, sender for address or service changes, DX for operational investigation.
What happens next	Correction, redelivery, depot hold, return to sender or investigation.
What you should do	Contact the sender if the address must be changed; contact DX if the portal asks for delivery information.

Returned to sender

Return

View all details for returned to sender

What it means	The shipment is moving back to the shipper because delivery could not be completed or the sender requested return.
Current responsible party	DX during return movement; sender after receipt.
What happens next	Return delivery to sender and seller-led refund or reshipment decision.
What you should do	Contact the seller or sender for refund, replacement or new delivery arrangement.

Services and Delivery Times

DX service names and delivery commitments depend on the shipper contract, item type, size, delivery postcode and selected service. Treat any displayed delivery day as a carrier or sender estimate unless the sender confirms a service-specific guarantee in the booking terms.

Service Comparison

Service

Service type

DX Express-style parcel delivery

Tracked parcel and courier delivery

View all details for DX Express-style parcel delivery

Best for	Business-to-consumer and business-to-business parcels requiring tracking.
Coverage	Primarily UK and Ireland delivery routes where DX offers service.
Tracking level	Shipment events from pre-advice, acceptance, depot processing, route and delivery where scans are available.
Key size/weight condition	Depends on shipper account and service rules; confirm with DX service terms before shipping.
Included protection/extra service	Depends on the sender contract and selected service.
Main limitation	Recipient may not be able to change address without sender approval.

DX Freight-style delivery

Freight, heavy, bulky or awkward item delivery

View all details for DX Freight-style delivery

Best for	Large consignments, freight items and business deliveries requiring specialist handling.
Coverage	DX network lanes and depots supporting freight services.
Tracking level	Consignment-level tracking with depot and delivery events where scanned.
Key size/weight condition	Freight restrictions, handling method and access requirements apply.
Included protection/extra service	Contract-specific; shipper should confirm liability and any additional cover.
Main limitation	Delivery may require access, unloading capability, booking or contact details.

DX Secure or scheduled courier services

Secure document, valuable-item or scheduled delivery

View all details for DX Secure or scheduled courier services

Best for	Documents, regulated items or shipments needing identity, signature or controlled delivery handling.
Coverage	Available where DX offers the specific secure or scheduled service.
Tracking level	Tracking may include delivery attempt, signature or proof of delivery depending on service.
Key size/weight condition	Service-specific content, value and identity restrictions may apply.
Included protection/extra service	Depends on the sender contract and service terms.
Main limitation	Alternative delivery instructions may be restricted for secure shipments.

Delivery Time

Service

Published delivery standard

DX Express-style parcel delivery

Varies by origin, destination, shipper contract and selected service.

View all delivery-time details for DX Express-style parcel delivery

Business or calendar days	Usually interpreted by service terms; confirm whether weekends and holidays are included.
Guarantee status	Not a universal guarantee unless the booked DX service and sender terms state one.
Starts counting from	Confirmed collection or DX acceptance, not merely label creation.
Main delay factors	Depot cut-off, address quality, recipient availability, route capacity, weather, holiday peaks and service restrictions.
Official source date/validity	Use the current DX portal and sender service terms for the shipment.

DX Freight-style delivery

Varies by freight size, handling requirements, access and booked route.

View all delivery-time details for DX Freight-style delivery

Business or calendar days	Service-specific; freight bookings often depend on business-day operations.
Guarantee status	Only guaranteed if explicitly part of the booked service.
Starts counting from	Collection, manifest acceptance or depot receipt according to the shipper booking.
Main delay factors	Oversize handling, delivery access, contact details, routing, vehicle availability and failed delivery arrangements.
Official source date/validity	Use current DX service terms and the shipment-specific tracking page.

DX Secure or scheduled courier services

Varies by selected secure, timed or scheduled delivery option.

View all delivery-time details for DX Secure or scheduled courier services

Business or calendar days	Defined by the booked service and delivery appointment conditions.
Guarantee status	Not assumed; check sender confirmation and DX terms.
Starts counting from	Acceptance into the DX secure or scheduled delivery workflow.
Main delay factors	Identity checks, signature requirements, restricted delivery instructions, recipient availability and access.
Official source date/validity	Use the latest DX customer portal and shipper contract details.

Common Tracking Problems and Solutions

Most DX tracking problems come from identifier mismatch, sender handoff timing, address verification, delivery access or service restrictions. Start with the evidence you can verify: tracking number, postcode, sender dispatch confirmation, latest scan and delivery attempt details.

Problem & Solution

Problem/status shown

Likely cause

Invalid number or no match

The entry may be a retailer order number, mistyped reference or not yet active in DX systems.

View all details for invalid DX number

Check first	Copy the number exactly, try without spaces, and confirm the delivery postcode if requested.
Immediate action	Ask the sender for the DX consignment or tracking reference.
When to escalate	Escalate to the sender if they confirm dispatch but cannot provide a DX reference.
Who to contact	Sender first; DX after you have a valid DX reference.

Label created or awaiting item

Shipment data exists, but DX may not yet have physical custody.

View all details for label-created status

Check first	Retailer dispatch email, collection confirmation and first DX acceptance scan.
Immediate action	Wait for the first physical scan or ask the sender whether the shipment has been collected.
When to escalate	Escalate when the sender’s promised dispatch date has passed and DX still shows no receipt.
Who to contact	Sender or retailer.

Long time without update or stuck in transit

The item may be between depots, awaiting route processing, missed a scan or delayed by local operations.

View all details for DX tracking not updating

Check first	Service type, latest depot scan, weekends, holidays and any seller-provided estimated date.
Immediate action	Continue monitoring until the delivery window or service expectation is missed.
When to escalate	Escalate when the sender’s delivery expectation is missed or the DX portal requests action.
Who to contact	DX for tracking inquiry; sender for replacement or refund decisions.

Delivery exception or address query

DX may need access details, a corrected address, recipient contact or sender authorization.

View all details for DX delivery exception

Check first	Full address, postcode, building access, delivery instructions and contact number.
Immediate action	Use the DX portal if it offers an action; otherwise ask the sender to authorize corrections.
When to escalate	Escalate immediately if the item is time-sensitive or the address is wrong.
Who to contact	DX for delivery instruction issues; sender for address changes.

Delivery attempted or carded

Recipient was unavailable, access failed, signature was required or safe-place delivery was not allowed.

View all details for DX attempted delivery

Check first	Delivery card, portal instructions, tracking page and building entry arrangements.
Immediate action	Arrange an eligible redelivery or provide allowed instructions through DX.
When to escalate	Escalate if the portal does not allow redelivery or the card details do not match your shipment.
Who to contact	DX customer support or the sender if delivery options are restricted.

Delivered but not received

Delivery may be at reception, safe place, neighbour, household member, workplace mailroom or an incorrect location.

View all details for delivered but not received

Check first	Proof of delivery, signature name, photo if available, delivery location, household members, reception, neighbours and CCTV where relevant.
Immediate action	Report the dispute promptly to the sender and DX with the tracking number and postcode.
When to escalate	Escalate if DX proof does not match your address or the sender requires a carrier investigation.
Who to contact	DX for delivery evidence; sender for refund, replacement or claim authorization.

Lost, damaged or returned to sender

Operational loss, damage, undeliverable address, restricted item, failed attempts or sender instruction.

View all details for lost damaged or returned DX shipment

Check first	Latest scan, packaging photos, value proof, delivery attempts and sender shipment terms.
Immediate action	Keep packaging and contents for inspection; notify the sender and DX as soon as possible.
When to escalate	Escalate when DX or the sender confirms investigation or claim eligibility under the service terms.
Who to contact	Sender usually files contractual claims; DX handles carrier investigation under its terms.

International Shipping, Customs and Carrier Handoffs

DX is primarily a UK and Ireland delivery carrier. When an international ecommerce parcel involves DX, DX is often a domestic collection, delivery or partner leg rather than the operator of every cross-border stage. Customs and taxes are controlled by border authorities, the importer, the seller and the cross-border carrier, not by 17TRACK.

International Flow

Stage

Physical custodian/responsible entity

Origin carrier acceptance

Seller, origin postal operator or international logistics provider.

View all details for origin carrier acceptance

Typical tracking event	Accepted, received, dispatched or export processing.
What is happening	The shipment enters the origin network before any DX local role begins.
Can the tracking number change?	Yes, a partner or local DX reference may be added later.
Normal visibility gap	Events may pause while export documents, security screening or transport are arranged.
What the customer should do	Track both the origin number and any DX reference supplied by the seller.

Export, line-haul and import customs

Cross-border carrier, airline, customs authorities and import broker where applicable.

View all details for customs and line-haul

Typical tracking event	Departed origin, arrived in destination country, customs clearance, held by customs or released.
What is happening	The parcel is crossing borders and may be assessed for duties, taxes, documents and prohibited goods rules.
Can the tracking number change?	Yes, partner systems may associate a local delivery reference.
Normal visibility gap	International transport and customs can create scan gaps; arrival in a country is not the same as customs release.
What the customer should do	Follow seller or customs instructions for tax payment or missing import information.

Partner handoff to DX

Upstream partner until DX acceptance; DX after confirmed receipt.

View all details for partner handoff to DX

Typical tracking event	Pre-advice to DX, handed to local carrier, received by DX or at depot.
What is happening	Electronic data may arrive before the physical parcel; the first DX scan confirms local custody more strongly.
Can the tracking number change?	Yes, the DX reference may differ from the origin reference.
Normal visibility gap	A gap is common between partner dispatch and DX acceptance.
What the customer should do	Use 17TRACK to watch both carriers and use the DX portal once a DX reference is active.

DX last-mile delivery

DX delivery depot and driver.

View all details for DX last-mile delivery

Typical tracking event	At depot, out for delivery, delivered, attempted delivery or exception.
What is happening	DX is handling local route planning, delivery attempt and proof-of-delivery capture where applicable.
Can the tracking number change?	The local DX reference may become the most useful identifier for delivery queries.
Normal visibility gap	Same-day route scans may not show every stop.
What the customer should do	Use DX delivery options if available and contact the seller for customs, duty or refund disputes.

Delivery Management and Post-shipment Options

DX delivery-management options depend on the service, sender restrictions and shipment stage. Secure, freight or identity-sensitive shipments may allow fewer recipient changes than standard parcel deliveries.

Delivery Management

Option

Who can request

Redelivery after failed attempt

Recipient where the DX portal or card permits it.

View all details for DX redelivery

Eligibility	Shipment must be eligible for redelivery and not already returned or restricted.
Deadline/available stage	After attempt and before return or sender instruction.
Fee	Not publicly confirmed for every service; check the DX portal and sender terms.
Guaranteed?	No; route capacity and service restrictions apply.
Official action link	DX delivery portal

Delivery instructions or access details

Recipient when permitted; sender may control restricted shipments.

View all details for DX delivery instructions

Eligibility	Depends on service, proof-of-delivery requirement and safe-place rules.
Deadline/available stage	Before route completion or before the next attempt.
Fee	Not publicly confirmed for every service.
Guaranteed?	No; driver safety, access and sender restrictions apply.
Official action link	DX delivery portal

Address correction or redirection

Usually sender or account holder.

View all details for DX address correction

Eligibility	Subject to sender authorization, security rules and whether the shipment is already out for delivery.
Deadline/available stage	Earlier is better; late route changes may not be possible.
Fee	Contract-specific and not publicly confirmed for all shipments.
Guaranteed?	No.
Official action link	Ask the sender to contact DX through their account channel.

Lost, Damaged, Claims, Insurance and Refunds

A DX tracking inquiry, carrier investigation, contractual claim and retailer refund are different processes. In most ecommerce cases, the sender or retailer holds the DX shipping contract and must start compensation or refund action with DX.

Claims and Refunds

Process

Use when

Tracking inquiry

The latest DX scan is unclear, delayed or inconsistent with delivery reality.

View all details for DX tracking inquiry

Who files	Recipient, sender or account holder may ask for tracking clarification.
Earliest/latest filing time	No universal public deadline confirmed; act promptly when the delivery window is missed.
Required evidence	Tracking number, postcode, sender details, latest scan and delivery issue summary.
Possible outcome	Status explanation, depot check, proof of delivery review or request to contact sender.
Official link	DX portal

Loss, damage or missing contents claim

The shipment is confirmed lost, damaged, short or not delivered as contracted.

View all details for DX loss or damage claim

Who files	Usually the sender or DX account holder because liability follows the carriage contract.
Earliest/latest filing time	Depends on DX terms and sender contract; no single public deadline should be assumed.
Required evidence	Tracking record, invoice, value proof, photos, packaging, contents description and damage report.
Possible outcome	Investigation, settlement under contract, denial or request for more evidence.
Official link	Sender should use the DX account or official contact channel stated in their contract.

Retailer refund or replacement

A consumer order is late, not received, damaged or returned to sender.

View all details for retailer refund or replacement

Who files	Buyer requests it from the seller; seller may then claim from DX.
Earliest/latest filing time	Defined by retailer policy and consumer law, not by 17TRACK.
Required evidence	Order number, tracking number, delivery dispute details, photos and communication history.
Possible outcome	Refund, replacement, reshipment, seller investigation or claim.
Official link	Use the retailer or marketplace support channel.

Shipping Restrictions and Special Handling

Restrictions affect tracking because a shipment can be held, delayed, refused, returned or investigated when contents, packaging or documentation do not meet DX service rules. Always use the current DX terms and sender account rules before shipping regulated goods.

Shipping Restrictions

Customer Service

For fastest support, prepare the DX tracking number, delivery postcode, sender name, dispatch date, service type, latest scan, contact details, proof of value and photos for damage. Contact the retailer first for refunds or address changes; contact DX for delivery status, redelivery and proof-of-delivery questions.

Customer Service

Channel

Verified contact/link

Official tracking and delivery portal

https://my.dxdelivery.com/

View all details for the DX portal

Best for	Tracking, redelivery, delivery instructions and shipment-specific status checks.
Region/language	UK and Ireland-focused; English interface expected.
Hours and time zone	Online portal availability is separate from staffed support hours; current staffed hours not confirmed here.
Information to prepare	Tracking number, postcode and delivery notification details.
Important limitation	The portal can only offer actions allowed by the service and sender restrictions.

DX official contact page

DX contact page

View all details for the DX contact page

Best for	General customer-service routing, business enquiries and service-specific contact options.
Region/language	UK and Ireland-focused; English.
Hours and time zone	Check the current DX contact page for live hours and channel availability.
Information to prepare	Tracking number, sender account details if available, postcode, delivery issue and evidence.
Important limitation	Do not rely on third-party phone numbers; use the current official DX page.

Retailer or sender support

Use the seller, marketplace or shipper support channel shown on the order.

View all details for sender support

Best for	Order number problems, refund, replacement, incorrect address, claim authorization and missing DX reference.
Region/language	Depends on retailer or marketplace.
Hours and time zone	Defined by the seller.
Information to prepare	Order number, DX tracking number, photos, delivery dispute notes and purchase invoice.
Important limitation	Only the sender may be able to change contractual delivery instructions or file a carrier claim.

Ecommerce and Business Tracking

Businesses should separate three layers: consumer tracking on the DX portal, account-level DX shipping or tracking tools provided under a DX contract, and multi-carrier tracking through 17TRACK. 17TRACK is useful for multi-carrier visibility, standardized statuses, exception monitoring and API-driven tracking registration.

Developer/API Comparison

Option

Provider

Official consumer tracking portal

View all details for official DX consumer tracking

Carrier coverage	DX shipments accepted by the DX portal.
Primary use	Shipment lookup and delivery-management actions for recipients.
Authentication	Shipment identifier and verification details such as postcode where required.
Tracking/batch/webhook capability	Consumer portal; public batch or webhook capability not confirmed.
Current developer documentation	No public developer endpoint confirmed from the consumer portal.
Migration/deprecation note	Not publicly confirmed.

Official business integration

View all details for official DX business integration

Carrier coverage	DX account services contracted by the business.
Primary use	Account shipping, manifests, labels or operational tracking where provided by DX.
Authentication	Account-specific credentials or commercial onboarding if offered.
Tracking/batch/webhook capability	Not publicly confirmed for general unauthenticated use.
Current developer documentation	Current public official tracking API documentation not confirmed.
Migration/deprecation note	Do not use unofficial or historical endpoints without DX confirmation.

Multi-carrier Tracking API

17TRACK

View all details for 17TRACK API

Carrier coverage	Multiple carriers supported by 17TRACK, including carrier auto-detection where available.
Primary use	Register tracking numbers, centralize events and integrate tracking into ecommerce workflows.
Authentication	17TRACK API token in the 17token header.
Tracking/batch/webhook capability	Tracking registration and API-driven tracking workflows described in 17TRACK documentation.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the current v2.4 endpoint shown in the official 17TRACK documentation.

FAQ

1. How do I track my DX package?

Enter the DX tracking, consignment or delivery reference on the official DX portal or use 17TRACK to view available DX shipment events alongside other carriers.

2. Where can I find my DX tracking number?

Look in the retailer dispatch email, SMS notification, DX delivery message, booking confirmation, label, manifest or delivery card. If you only have an order number, ask the sender for the DX reference.

3. What does a DX tracking number look like?

DX does not publish one universal public format for every service, so DX references may be numeric or alphanumeric depending on the shipper and service. Do not infer the service from a prefix alone.

4. Why is my DX tracking number not active yet?

The sender may have created shipment data before DX physically received the parcel. Check the sender’s dispatch confirmation and wait for the first DX acceptance or depot scan.

5. Why is my DX tracking not updating?

DX tracking can pause while the shipment moves between depots, waits for route processing, misses a scan or encounters address or access issues. Escalate when the sender’s delivery expectation is missed or the DX portal requests action.

6. How long does DX delivery take?

DX delivery time varies by service, origin, destination, item type, route, cut-off time and sender contract. A displayed estimated date is not a universal guarantee unless the booked service terms say so.

7. What should I do if DX attempted delivery?

Use the DX portal or the delivery card details to arrange an eligible redelivery or provide allowed instructions. If the shipment is restricted, the sender may need to authorize the next step.

8. What should I do if DX says delivered but I have not received it?

Check reception, safe places, neighbours, household members, workplace mailrooms and any proof of delivery first. Then report the dispute to the sender and DX with the tracking number and postcode.

9. Who handles a lost or damaged DX package?

DX can investigate carrier movement, but the sender or account holder usually files contractual claims. A buyer should keep packaging and evidence and contact the retailer for refund or replacement decisions.

10. How do I contact DX customer service?

Use the official DX portal at https://my.dxdelivery.com/ or the official DX contact page. Prepare the tracking number, postcode, sender name, latest scan and photos if damage is involved.

11. Does DX issue the same number that a marketplace shows?

Not always. A marketplace may show an order number, origin carrier number, partner reference or DX consignment reference; only the DX or mapped delivery reference is reliable for DX delivery queries.

12. What is the difference between DX pre-advice and DX acceptance?

Pre-advice means shipment data has reached DX, while acceptance or receipt indicates DX has scanned or taken custody of the item. The sender remains the key contact before DX acceptance.

13. Can DX change my delivery address after shipment?

Address changes are usually controlled by the sender, service rules and shipment stage. Contact the sender quickly if the address is wrong, because route-stage changes may not be possible.

14. Can DX handle international parcels?

DX is primarily a UK and Ireland carrier, but DX may appear in international ecommerce tracking as a domestic collection or last-mile partner. Customs, duties and origin export events may belong to other carriers or authorities.

15. Can businesses track DX shipments through an API?

A current public DX tracking API endpoint is not confirmed here; DX business integrations may require account onboarding. Businesses can use the 17TRACK API for multi-carrier tracking registration where carrier support is available.

16. Can 17TRACK change a DX delivery or approve a DX claim?

No. 17TRACK is independent and can display available tracking events, but DX and the sender control delivery actions, investigations, compensation, refunds and shipment instructions.

Tracking API

/* 1. DX official tracking API
   Current public official DX tracking API not confirmed.
   Use https://my.dxdelivery.com/ for consumer tracking, or contact DX
   through an official business account channel for any contract integration.
*/

/* 2. 17TRACK API
   Register a DX tracking number with 17TRACK.
   CARRIER_CODE is left as a placeholder because a current DX carrier code
   was not confirmed from public 17TRACK carrier data in this page build.
*/

curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'