DPD (CN) Tracking

Please enter the DPD (CN) tracking number to check the latest shipping status.

szxcs@dpd.cnhttps://www.dpd.com/cn/en/

TRACK

About DPD CN

DPD CN is the China-facing DPD organisation described on the official China website. It supports businesses, logistics partners and overseas customers with cross-border logistics and import solutions, coordinating pickup, customs clearance, international transport and last-mile delivery. The official site identifies Geopost and Lenton Group relationships; a DPD CN shipment may therefore involve another operating entity at a particular stage.

Fact	Verified information
Official name	DPD CN is the display name used for this tracking page; the supplied official site presents the operation as DPD China.
Official website	https://www.dpd.com/cn/en/
Carrier type	Cross-border logistics coordinator with customs, international transport and last-mile delivery capabilities.
Primary region	China-origin cross-border logistics and imports into mainland China, with published solutions for Europe, South Africa, Kazakhstan, Australia and New Zealand.
Tracking page	The official support page directs customers to the DPD CN website and Hub-EZ tracking platform.

Carrier Entity Relationships

Entity	Relationship
DPD CN	DPD CN coordinates China-related cross-border shipment stages and customer support.
Geopost	Geopost is the wider DPD network referenced by the official China site and provides European network context.
Lenton Group	Lenton Group represents the DPD brand in China, Hong Kong, Taiwan and Singapore and connects Asian and European markets.
Hub-EZ	Hub-EZ is the digital platform named by DPD CN for shipment tracking and online service management.
Local and destination operators	DPD network companies and local delivery operators may perform customs or final-mile work; the tracking event identifies the active stage.
17TRACK	17TRACK independently aggregates available carrier events; it does not transport parcels or administer DPD CN claims.

Quick Answer

Enter the shipment tracking number supplied by the sender, marketplace or DPD CN into the official tracking service or Hub-EZ. You can also use 17TRACK to identify available events across carrier handoffs. If no result appears, check that you entered a tracking number rather than an order or reference number, then allow time for the first physical scan. 17TRACK is independent and cannot change delivery details, issue refunds or approve claims.

How to Track DPD CN Packages

Route	Steps
Official DPD CN tracking	Open the DPD CN website, choose Tracking, enter the shipment identifier and review the latest event. For Hub-EZ shipments, use the official Hub-EZ platform.
17TRACK	Open 17TRACK, enter the number, allow automatic carrier detection, and compare the event timeline with the merchant’s shipment notice.
Before escalating	Check spelling, spaces, hyphens, shipment date, origin and destination. Ask the sender to confirm the carrier and the actual tracking number.

A marketplace order number, merchant reference, invoice number or booking reference is not necessarily a parcel identifier. The first event may appear only after label data is transmitted or the parcel is physically accepted. Shippers should contact DPD CN or their sales contact; recipients should first ask the seller to investigate.

Tracking Number Formats and Examples

DPD CN’s supplied public pages do not publish a single universal tracking-number pattern. A number may be issued by DPD CN, Hub-EZ, an origin transport partner or a destination last-mile operator. Do not infer service solely from a prefix; use official tracking or 17TRACK recognition.

Tracking Number Format

Identifier family

Normalized pattern and use

DPD CN shipment identifier

Format is service- and platform-dependent; use the exact identifier shown in the shipping record.

View all details for DPD CN identifiers

Issued by	The issuing party can be DPD CN, Hub-EZ or a connected logistics partner.
Where seen	Look in a label, dispatch notice, merchant email, Hub-EZ record or official support correspondence.
Scope	Some identifiers may show only a forwarding stage while a partner identifier may appear for the destination delivery stage.
Caveat	A shipment being trackable by DPD CN does not prove that DPD CN issued the number.

Partner or last-mile identifier

A separate identifier may be associated with customs, destination handling or final-mile delivery.

View all details for partner identifiers

Tracking relationship	The original shipment reference may remain visible while partner scans are appended.
Customer action	Ask the merchant or DPD CN support to associate any replacement or destination number.
Example	Use a masked form such as PARTNER #### ####, never an unredacted customer number.

Tracking Statuses and Meanings

Status	Meaning
Label or shipment created	Electronic data exists; this does not by itself prove physical acceptance.
In transit	The shipment is moving through an arranged transport or processing stage.
Customs processing	Documents or goods are being assessed; arrival at customs is not the same as release.
Out for delivery	The destination delivery operation has assigned the parcel for delivery.
Delivered or signed	A delivery scan or signature has been recorded; check the delivery location if the recipient cannot find it.
Exception or return	An address, customs, delivery or routing issue requires review by the responsible operator or sender.

Services and Delivery Times

Service Comparison

Service	Best use
ezEurope	Cross-border shipments from China to European markets, including home, out-of-home, business and FBA delivery options.
ezSouthAfrica	China–South Africa shipments requiring end-to-end or customs-clearance and delivery support.
ezKAZ	General cargo and standard e-commerce shipments from China to Kazakhstan.
ezAustralia / ezNewZealand	China-origin shipments using air capacity, customs clearance and local delivery in Australia or New Zealand.
ezChina	Imports into mainland China, including customs clearance and local delivery subject to service consultation.

Delivery Time

Route or service	Published timing information
United Kingdom to China via ezChina	The official support page gives 3–7 days as a reference; the page does not state whether this reference is business or calendar days or present it as a guarantee.
Other DPD CN routes	Timing depends on origin, destination, flight schedules and customs clearance; request a route-specific quotation.

Destination Country Delivery Times

Destination region	Published service and timing guidance
Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Croatia and the United Kingdom	These European destinations are listed for the current EU solution; route-specific delivery timing must be obtained from DPD CN.
South Africa	ezSouthAfrica combines international transport, import customs clearance and final-mile delivery; the official service page describes frequent flights but does not publish a universal delivery standard.
Kazakhstan	ezKAZ uses standardized linehaul routes and DPD Kazakhstan’s last-mile network; timing is route dependent.
Australia and New Zealand	The solution uses frequent flights and local delivery; timing depends on capacity, clearance and destination operations.
Mainland China imports	UK-origin ezChina shipments are referenced at 3–7 days; other origins, products and customs arrangements require case-specific confirmation.

The published 3–7-day figure is a reference estimate, not a universal guaranteed delivery date. Cut-off times, weekends, holidays, remote areas, customs, documentation, flight capacity and partner handoffs can change the outcome.

Common Tracking Problems and Solutions

Problem or status	First action
Invalid number or no result	Check the identifier, remove accidental spaces, confirm the carrier with the sender and retry on the official site or Hub-EZ.
Label created or no update	Electronic pre-advice may exist without a physical acceptance scan; ask the shipper whether the parcel was handed over.
Customs delay	Confirm documents, declared description, value and duties with the shipper or DPD CN import team.
Delivery exception or failed delivery	Verify the address and contact the responsible delivery team or sender for the next delivery arrangement.
Delivered but not received	Check household members, reception, neighbours and the stated delivery location, then ask the sender or service centre to investigate.
Lost or damaged	The shipper should open the carrier inquiry or claim and retain packaging, contents evidence, invoices and photographs.
Return to sender	Ask the sender why the return was triggered and confirm whether a corrected shipment can be created.

International Shipping, Customs and Carrier Handoffs

Stage	What the event means
Origin pickup and consolidation	DPD CN or an arranged origin operator receives and consolidates the shipment before export processing.
Export and linehaul	Export clearance, airport processing and international transport occur; scan gaps can occur between facilities.
Destination customs	The destination authority or appointed customs agent assesses documentation and duties. Customs arrival is not release.
Partner handoff	An electronic pre-alert does not prove physical handoff. Responsibility becomes clearer after the destination operator’s receiving scan.
Final mile	A local delivery operation performs delivery, signature or exception handling; contact the sender if the partner is not identifiable.

For ezChina, DPD CN describes customs clearance, DDP and DDU options, online document upload and local delivery across mainland China. Accurate product descriptions and declared values help customs assessment; duties remain subject to Chinese Customs rules.

Delivery Management and Post-shipment Options

The supplied DPD CN pages confirm digital shipment tracking and secure online document upload. They do not establish a universal public workflow for intercepts, address changes, lockers, redelivery or delivery holds. Request route-specific options from the shipper or DPD CN support before dispatch or while the parcel remains within the relevant operating stage.

Lost, Damaged, Claims, Insurance and Refunds

Process	Use when
Tracking inquiry	The event history needs clarification or has stopped updating.
Transport investigation or claim	The shipper needs to report loss, damage or missing contents through the applicable service process.
Merchant refund	A buyer seeks a commercial refund; the seller’s marketplace or returns policy controls this process.

The official supplied pages do not publish one universal filing deadline or compensation schedule. Keep the label, tracking number, invoice, declared value, photographs, packaging and contents, and have the shipper contact DPD CN. 17TRACK cannot approve a claim or refund.

Shipping Restrictions and Special Handling

Category	Operational guidance
Personal imports into China	ezChina mainly supports category B personal imports; product eligibility depends on Chinese import rules.
Cosmetics and supplements	They may be accepted for personal use when compliant; provide specific product names, ingredients where relevant and accurate declared values.
Packaging and dimensions	The support page lists a maximum weight of 31.5 kg, maximum length of 175 cm and maximum girth of 300 cm for the referenced parcel service.
Customs documents	Commercial invoices and, for applicable B2B shipments, authorization or POA, EORI and VAT information may be required.

Customer Service

Channel	Verified contact
Support and tracking	DPD CN Support; use it for tracking tools and shipping questions.
Import support email	[email protected]; the ezChina page identifies this contact for China import requirements.
China contact number	0755-2550 7972, shown on the official Chinese import page; confirm applicability before calling.
Contact page	Official DPD CN website; select Contact or the relevant service team.

Prepare the tracking number, ship date, origin and destination, service name, latest scan, address, contents description, declared value and photographs. The sender is normally best placed to pursue a transport investigation; the recipient should first report delivery discrepancies to the seller and check the delivery location.

Ecommerce and Business Tracking

Businesses can use the DPD CN website or Hub-EZ for shipment visibility and online document handling. 17TRACK is useful when a shipment crosses multiple carriers, while a carrier or platform API should be selected only after confirming current documentation, access rights and the identifier accepted by the account.

Developer/API Comparison

Option

Provider

Official DPD CN or Hub-EZ integration

DPD CN / Hub-EZ

View all details for the official integration

Primary use	Business shipment management and tracking through the DPD CN ecosystem.
Authentication	Account and access requirements should be confirmed with DPD CN or Hub-EZ.
Current documentation	The supplied public pages mention available interfaces but do not provide a public endpoint specification.

17TRACK API

17TRACK

View all details for the 17TRACK API

Primary use	Multi-carrier tracking, carrier identification and standardized shipment events.
Authentication	17token header authentication is required.
Batch and webhook capability	Use the current 17TRACK developer documentation to verify account capabilities and available notification products.
Migration note	Check the current documentation before implementation; do not rely on retired examples.

FAQ

Basic FAQs

1. How do I track my DPD CN package?

Enter the shipment number on the official DPD CN website, Hub-EZ or 17TRACK, then review the latest available event.

2. Where can I find my DPD CN tracking number?

Check the label, dispatch email, marketplace shipping notice or Hub-EZ record; an order number may be different.

3. What does a DPD CN tracking number look like?

DPD CN does not publish one universal public pattern on the supplied pages, so validate the exact number through official tracking.

4. When will the first DPD CN tracking event appear?

The first event appears after electronic data is created or a physical operator scans the shipment; label creation alone is not proof of acceptance.

5. Why is my DPD CN tracking not updating?

The parcel may be between facilities, awaiting a partner scan or undergoing customs processing; ask the sender to verify handoff.

6. How long does DPD CN delivery take?

UK-to-China ezChina shipments are referenced at 3–7 days, while other routes depend on origin, destination, flights and customs.

7. What should I do after a failed DPD CN delivery?

Check the address and delivery notice, then ask the sender or responsible local delivery team about the next available arrangement.

8. What if DPD CN shows delivered but I have not received the parcel?

Check household members, reception, neighbours and the recorded delivery location, then contact the service centre through the sender.

9. How do I report a lost or damaged DPD CN shipment?

Ask the shipper to start the applicable investigation or claim and preserve packaging, contents evidence, value proof and photographs.

10. How can I contact DPD CN?

Use the official support page, the ezChina contact email or the China telephone number listed on the official Chinese import page.

Expert FAQs

11. Does DPD CN provide a guaranteed delivery date?

The supplied pages provide route guidance but do not establish a universal guaranteed delivery date; estimates remain subject to transport and customs conditions.

12. What does Hub-EZ contribute to DPD CN tracking?

Hub-EZ is the digital platform identified for shipment tracking, customer service requests and secure online document upload.

13. How does DPD CN handle China imports?

ezChina coordinates import clearance and local delivery, with DDP and DDU options and service availability subject to advance consultation.

14. Can a partner number appear on a DPD CN shipment?

Yes, a connected origin, customs or last-mile operator may use its own identifier while the original shipment reference remains associated with the movement.

15. Does DPD CN publish a public tracking API?

The public pages mention interfaces, but a current public DPD CN endpoint and authentication specification are not provided in the supplied evidence; request access directly.

Tracking API

17TRACK API

// Official DPD CN API: current public endpoint and authentication not confirmed.
// 17TRACK API documentation: https://api.17track.net/en/doc

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// Confirm the current DPD CN carrier code in 17TRACK documentation
// before production use; do not guess the carrier code.