DAI Post Tracking
Please enter the DAI Post tracking number to check the latest shipping status.
About DAI Post
DAI Post is the consumer-facing delivery brand of DAI Post Pty Ltd and its subcontractors trading under DAI Post no.1 Pty Ltd. Established in Melbourne, Australia, in 2000, DAI Post specialises in ecommerce parcel delivery and manages international inbound parcels from the United States, the United Kingdom, Europe and Asia into Australia, New Zealand and Singapore. DAI Post provides last-mile delivery within Australia, while origin carriers, customs authorities, mail-houses and other logistics partners may handle earlier or parallel stages.
| Verified field | DAI Post information |
|---|---|
| Official name | DAI Post Pty Ltd; the terms also define the Carrier as DAI Post Pty Ltd and its subcontractors trading under DAI Post no.1 Pty Ltd. |
| Official website | https://www.daipost.com/ |
| Carrier type | Ecommerce parcel delivery provider and Australian last-mile carrier. |
| Primary region | Australia, with inbound ecommerce flows from the United States, United Kingdom, Europe and Asia; the company also identifies New Zealand and Singapore as destination markets. |
| Tracking page | DAI Post delivery tracking; up to 10 tracking numbers can be entered at one time. |
| Founded | 2000, in Melbourne, Australia. |
Carrier Entity Relationships
| Entity | Entity type and tracking relationship |
|---|---|
| DAI Post Pty Ltd | DAI Post Pty Ltd is the legal carrier entity identified in DAI Post terms and conditions. |
| Parcel Right | Parcel Right is DAI Post’s named final-mile delivery management capability within its supply-chain-control description. |
| Origin carriers and mail-houses | Origin carriers and mail-houses can move parcels before DAI Post receives or processes them; an origin scan is not proof of DAI Post physical acceptance. |
| Australia Post, New Zealand Post and Singapore Post | DAI Post identifies these mail-houses as examples of third-party providers that may receive or process personal information for delivery operations. |
| 17TRACK | 17TRACK is an independent tracking platform that aggregates available carrier events; it does not transport DAI Post parcels or decide claims, refunds or address changes. |
Quick Answer
Enter the parcel tracking number from the retailer’s order or dispatch message at the official DAI Post tracking page, or submit it to 17TRACK for multi-carrier event aggregation. If no result appears, first check the number character by character, confirm that the retailer has dispatched the parcel, and allow time for the first scan. DAI Post tracking is event-based, so a parcel can continue moving between key scans.
How to Track DAI Post Packages
The official DAI Post tool is the primary source for DAI Post delivery events. 17TRACK is useful when a parcel has origin, line-haul and destination-carrier events across more than one carrier system.
| Tracking path | Steps and boundary |
|---|---|
| Official DAI Post tracking | 1. Copy the tracking number from the retailer. 2. Open the official tracking page. 3. Enter the number and submit. 4. Read the latest event and follow any pickup or customs instruction. |
| 17TRACK tracking | 1. Open 17TRACK. 2. Paste the tracking number. 3. Let the platform identify the carrier or select DAI Post when available. 4. Compare the newest event with the official DAI Post result and the retailer’s order record. |
| Missing number | Check the order confirmation, dispatch email or retailer account. DAI Post states that a tracking number is needed and directs recipients without one to contact the retailer. |
| Wrong identifier | An order number, merchant reference, invoice number or delivery notice number may not be the carrier tracking number. Ask the retailer for the parcel identifier supplied to DAI Post. |
Tracking Number Formats and Examples
DAI Post’s public tracking page requires a tracking number but the reviewed official pages do not publish a universal prefix, length or checksum rule. A number visible in DAI Post tracking may have been issued by a retailer, origin carrier or logistics partner rather than by DAI Post. Use the complete identifier supplied by the retailer and avoid treating a prefix alone as proof of service.
Tracking Number Format
| Identifier family | Normalized pattern and typical use |
|---|---|
| DAI Post parcel identifier | Pattern: carrier-issued structure is not published on the reviewed official pages. It is used to retrieve DAI Post delivery events and should be copied exactly from the retailer or dispatch notice. |
| Origin-carrier identifier | An international inbound parcel may retain an origin postal or logistics identifier while moving into Australia, New Zealand or Singapore. The fact that DAI Post can display an event does not establish that DAI Post issued the number. |
| Retailer order or reference ID | A merchant order ID identifies a purchase, not necessarily a physical parcel. It may fail in carrier tracking even when the order exists. |
| Last-mile or partner ID | A partner may generate a second identifier for a handoff or delivery leg. Ask the retailer which number is intended for DAI Post tracking before assuming that two numbers represent two parcels. |
Tracking Statuses and Meanings
DAI Post explains that parcels are scanned at key points, so a gap between events does not by itself prove loss. The current responsible party depends on the latest physical scan, not merely on the retailer’s label-created message.
Status Quick Lookup
| Status or lifecycle stage | Meaning and next action |
|---|---|
| Label created or awaiting item | Shipment data may exist without a DAI Post acceptance scan. The retailer or origin partner remains the first party to check physical handoff. |
| Accepted or received | A carrier-side scan indicates receipt or processing. Follow the next movement event and retain the retailer record. |
| In transit | The parcel is moving between facilities or regions. DAI Post says interstate and regional items can show no event for several days while awaiting the next processing stage. |
| Customs held | ABF or DAFF may require additional information before release. Contact DAI Post support to learn what is required; arrival at customs is not proof of release. |
| Out for delivery | The parcel is assigned to a delivery route. Delivery time depends on the driver’s route, daily volume and traffic. |
| Authority to Leave or delivered | No signature is required for Authority To Leave; a driver may leave the parcel where the location is considered safe. Check the delivery location and request proof through DAI Post if needed. |
| Pickup location | The parcel was taken to the nearest pickup location because it was not safe to leave. Follow the notification’s pickup instructions. |
| Return To Sender | Incomplete delivery details or failure to collect from a pickup location within 7 days can result in return to the depot and retailer. |
| Delivery exception | A route, address, safety, customs or operational issue has interrupted normal delivery. Review the latest event and contact the retailer or DAI Post with the tracking number. |
Services and Delivery Times
DAI Post’s public materials describe ecommerce parcel delivery and international inbound delivery rather than a public catalogue of named consumer products with fixed transit standards. Its terms state that standard delivery times are estimated, not guaranteed.
Service Comparison
| Service | Short use |
|---|---|
| Australian last-mile parcel delivery | Delivery of ecommerce parcels within Australia, including regional and interstate movements. |
| International inbound ecommerce delivery | Inbound parcels from the United States, United Kingdom, Europe and Asia into Australia, New Zealand and Singapore. |
| Business delivery solutions | Wholesale and integrated delivery solutions for online stores and leading brands. |
Delivery Time
| Service | Published delivery position |
|---|---|
| Standard delivery | Estimated rather than guaranteed. The delivery day depends on the driver route, daily volumes and traffic. |
| Interstate or regional delivery | Tracking can remain unchanged for several days between key processing stages. |
| International inbound | The overall journey depends on origin transport, customs, handoff and final-mile processing. |
Destination Country Delivery Times
| Destination country or region | Service and planning guidance |
|---|---|
| Australia | Australian last-mile ecommerce parcel delivery; the official FAQ ties delivery timing to route, daily volume and traffic rather than a fixed public number. |
| New Zealand | Inbound ecommerce destination identified by DAI Post; route and handoff conditions determine the delivery window. |
| Singapore | Inbound ecommerce destination identified by DAI Post; customs and local delivery processing can affect visibility. |
Common Tracking Problems and Solutions
Start with the latest scan and identify which party physically holds the parcel. Retailers usually control order corrections and commercial refunds; DAI Post can investigate delivery events and delivery evidence.
Problem & Solution
| Problem or status shown | First action |
|---|---|
| Invalid number | Re-copy the retailer-provided tracking number and distinguish it from the order or reference number. |
| No tracking events | Confirm dispatch with the retailer. A label or electronic pre-advice does not prove physical acceptance. |
| No recent update | Allow for key-scan gaps, especially interstate or regional movement, then contact support if the retailer or latest event indicates an issue. |
| Customs held | Contact DAI Post support about information required by ABF or DAFF; do not assume the parcel has cleared. |
| Address error or failed delivery | Contact the retailer and DAI Post promptly. Incomplete details may lead to pickup or return. |
| Pickup required | Follow the notification’s collection instructions. Uncollected parcels can be returned to the retailer after 7 days. |
| Delivered but not received | Check the safe-drop location, household members, reception, neighbours and the notification; then request proof of delivery through DAI Post and ask the retailer to assist. |
| Lost or damaged parcel | Keep packaging and photographs, record the tracking history and contact the retailer or consignor about the applicable transport investigation or claim process. |
International Shipping, Customs and Carrier Handoffs
DAI Post manages international inbound ecommerce delivery into Australia, New Zealand and Singapore, but an origin carrier, airline, customs authority, mail-house or subcontractor may handle other stages. A destination-country scan, customs arrival event or partner event must not be treated as proof that DAI Post has physically received or delivered the parcel.
International Flow
| Stage | What the customer should know |
|---|---|
| Origin processing | The retailer and origin carrier prepare the parcel and transmit shipment data. The first number may be partner-issued. |
| Export and line-haul | Export security, airline or other transport operations occur before destination processing; scan gaps are possible. |
| Import customs | Customs or biosecurity authorities may request information. Customs held means additional information may be needed, not that release has occurred. |
| Partner handoff | Electronic pre-advice, physical handoff and first receiving scan are separate events. A shipping-partner event does not alone prove DAI Post acceptance. |
| DAI Post last mile | DAI Post or an engaged subcontractor performs delivery under the applicable service terms. The retailer remains important for order, address and refund issues. |
Delivery Management and Post-shipment Options
DAI Post publicly describes Authority To Leave, alternative collection at a pickup location and proof-of-delivery enquiries. The availability of a particular option depends on the shipment, address and delivery stage.
| Option | Who can use it and what happens |
|---|---|
| Authority To Leave | No signature is required. If nobody responds and the driver considers the location safe, the parcel may be left there. |
| Collection point | If leaving the parcel is unsafe, DAI Post may take it to the nearest pickup location and send collection instructions. |
| Proof of delivery | For an Authority To Leave delivery, submit an enquiry through DAI Post support to request a copy by email. |
| Address correction | The retailer and delivery support should be contacted promptly. DAI Post terms permit subcontracting and route changes, but do not promise that a requested change will succeed. |
Lost, Damaged, Claims, Insurance and Refunds
A tracking enquiry, a transport investigation, an insurance claim, a postage refund and a retailer refund are different processes. DAI Post’s published terms place shipment charges and many commercial obligations on the consignor, while the retailer controls the purchase refund.
| Process | Use when and first step |
|---|---|
| Delivery enquiry | Use for a missing scan, delivery question or proof-of-delivery request. Prepare the tracking number, address and latest event. |
| Transport investigation | The consignor or retailer should ask DAI Post to investigate loss, damage or a failed delivery under the applicable terms. |
| Insurance or claim | Eligibility, evidence and filing limits depend on the booked service and contract. Preserve packaging, contents, photographs, invoice and value evidence. |
| Retailer refund | The buyer should contact the retailer for a purchase refund or replacement. 17TRACK cannot approve either outcome. |
Shipping Restrictions and Special Handling
DAI Post terms state that prohibited items, including hazardous materials and perishable goods, are not transported. Customers must package goods securely, label them properly and comply with legal requirements.
| Category | Operational implication |
|---|---|
| Hazardous materials | Prohibited under the published terms; carriage may be refused and delivery may stop. |
| Perishable goods | Prohibited under the published terms; temperature or shelf-life handling is not promised. |
| Incorrect packaging or labelling | DAI Post may refuse carriage or impose liability consequences where goods are unsafe or improperly prepared. |
| Customs, ABF or DAFF-controlled goods | Additional information, handling, storage or regulatory charges may affect release and delivery. |
Customer Service
Use the official regional contact numbers for parcel help. Prepare the tracking number, retailer, delivery address, dispatch date, latest scan, service type and a concise description of the issue.
Customer Service
| Channel | Verified contact and best use |
|---|---|
| Australia | +61 3 8586 1200. Use for Australian delivery assistance and tracking enquiries. |
| New Zealand | +64 8 0045 1718. Use for New Zealand parcel assistance. |
| Singapore | +65 8 0032 11587. Use for Singapore parcel assistance. |
| Online support | Help and support and contact enquiry. Use for proof-of-delivery requests, customs-held questions and cases requiring written details. |
Ecommerce and Business Tracking
DAI Post describes proprietary software for air freight, customs clearance and final-mile delivery management, plus an in-house technology team for customer integrations. The public pages reviewed do not specify a current public DAI Post tracking API, authentication scheme, webhook product or batch API.
Developer/API Comparison
| Option | Provider |
|---|---|
| DAI Post customer integration | DAI Post |
| 17TRACK API | 17TRACK |
For a store, confirm the carrier identifier and event mapping before building automation. For multi-carrier operations, 17TRACK can provide a separate aggregation layer, but businesses should follow its current developer documentation and retain the retailer’s order reference alongside the physical tracking number.
FAQ
Basic FAQs
Enter the tracking number on the official DAI Post tracking page or use 17TRACK to view available shipment events.
Check the retailer’s order confirmation, dispatch email or account; contact the retailer if the identifier is missing.
DAI Post requires a tracking number but the reviewed public pages do not define one universal format, so use the complete retailer-provided identifier.
The first event appears after shipment data and a carrier-side scan are available; label creation alone does not prove physical acceptance.
DAI Post scans at key points, and interstate or regional parcels can show no event for several days while moving to the next processing stage.
DAI Post says delivery time depends on the driver route, daily volumes and traffic, and its terms describe standard times as estimates rather than guarantees.
If it is unsafe to leave the parcel, DAI Post may take it to the nearest pickup location and send collection instructions.
Check the safe-drop location, household members, reception and neighbours, then request proof of delivery through DAI Post and contact the retailer.
Record the tracking history, preserve packaging and photographs, and ask the retailer or consignor to start the applicable investigation or claim.
Use the regional numbers on DAI Post’s support page: Australia +61 3 8586 1200, New Zealand +64 8 0045 1718 or Singapore +65 8 0032 11587.
Expert FAQs
DAI Post explains that route, daily volume and traffic affect delivery time; its terms state that standard delivery times are estimated and not guaranteed.
It means ABF or DAFF may require additional information before release, so contact DAI Post support and do not equate customs arrival with customs clearance.
Origin carriers and logistics partners may handle earlier stages, while DAI Post manages inbound ecommerce delivery and last-mile operations in its stated destination markets.
Yes. DAI Post’s terms reserve the right to engage subcontractors, agents or third-party carriers for all or part of a service.
Yes. The official tracking page states that up to 10 tracking numbers can be entered at one time.
The reviewed public DAI Post pages describe proprietary operational software and integrations but do not publish a current public tracking API specification; request integration details directly from DAI Post.
No. Authority To Leave means no signature is required and a driver may leave the parcel where the location is considered safe.
DAI Post states that a parcel not collected from a pickup location within 7 days can be returned to its depot for return to the retailer.
Tracking API
// 1. DAI Post official tracking API:
// Current public official tracking API not confirmed.
// 2. 17TRACK API:
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
// Confirm the current DAI Post carrier code in 17TRACK documentation
// before production use; do not infer a code from the brand name.
Sources & References
- DAI Post — Official website and company overview. DAI Post
- Delivery tracking. DAI Post
- Help and support. DAI Post
- Get a quote and contact support. DAI Post
- Terms & Conditions. DAI Post
- Privacy Policy. DAI Post
- 17TRACK API documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with DAI Post.
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