DLX Tracking

Please enter the DLX tracking number to check the latest shipping status.

track.dlx@dlxchina.comhttp://www.dlxchina.com/

TRACK

About DLX

DLX is the display name used for Guangdong Delixun International Freight Forwarding Co., Ltd., a China-based international logistics provider. DLX combines international ocean freight, international air freight, international express services and overseas warehousing and fulfillment for cross-border sellers and foreign-trade customers.

Carrier Overview

Field	Verified information
Official name	Guangdong Delixun International Freight Forwarding Co., Ltd.
Official website	https://www.dlxchina.com/
Carrier type	Multimodal international freight forwarder and logistics service provider.
Primary region	China-origin international logistics, North America, Europe and overseas fulfillment.
Tracking page	DLX website tracking entry
Headquarters model	The company states that it operates with Foshan and Shenzhen dual headquarters.

Carrier Entity Relationships

Entity	Relationship to DLX
DLX	DLX is the public-facing carrier and logistics brand associated with Guangdong Delixun International Freight Forwarding Co., Ltd.
International ocean freight	DLX arranges ocean freight and door-to-door services using contracted ocean carriers and local delivery resources.
International air freight	DLX provides air-freight solutions with customs and final-delivery coordination.
International express	DLX states that it has first-tier agency access for DHL, FedEx and UPS channels in South China; those companies may perform transport or last-mile scans.
Overseas warehouses	DLX operates warehouse centers in Los Angeles, New Jersey, Dallas and Savannah and uses delivery accounts including FedEx, UPS, USPS and GOFO for United States fulfillment.
17TRACK	17TRACK aggregates available events as an independent tracking platform; 17TRACK does not transport DLX shipments or decide claims and refunds.

Quick Answer

Enter the shipment tracking number supplied by the seller or DLX on the official DLX website, or submit it to 17TRACK for available carrier events. If there is no result, first check that you entered a tracking number rather than an order or reference number, then allow time for the shipping label or handoff scan to appear.

Pro Tip: DLX is a logistics provider and freight forwarder. A shipment may later show DHL, FedEx, UPS, USPS, GOFO or another destination operator because the partner performs a transport or last-mile stage.

How to Track DLX Packages

Use the DLX website when the shipment was arranged directly by DLX, and use 17TRACK when you need a consolidated view across DLX and downstream transport partners.

Tracking path	Steps and limitation
Official DLX tracking	Open the tracking entry on the DLX website, enter the number from the shipping document or seller, and review the recorded logistics events. The visible tracking entry is a starting point; the exact interface may depend on the DLX service system.
17TRACK	Open 17TRACK, enter the shipment identifier, and review events detected from DLX or a partner carrier. 17TRACK cannot change an address, release customs, issue a refund or approve a claim.
No number or no result	Ask the seller or shipper for the transport number. An order ID, invoice number, warehouse reference or booking reference may not be trackable. A newly created label or electronic pre-alert can precede the first physical acceptance scan.

Tracking Number Formats and Examples

DLX's public pages do not publish one universal tracking-number grammar. DLX handles multiple transport products and may issue or expose a partner identifier. Do not infer the service solely from a prefix; verify the number in the DLX system, the named transport partner or 17TRACK.

Tracking Number Format

Identifier family	Normalized pattern
DLX shipment or system identifier	Format is service-dependent and is not publicly specified on the reviewed DLX pages.
Express partner identifier	A DHL, FedEx or UPS identifier may appear when that partner performs the express or delivery stage; the partner, not necessarily DLX, issues that number.
US fulfillment identifier	A FedEx, UPS, USPS or GOFO identifier may be generated for one-piece fulfillment from a DLX warehouse.
Order or reference number	Merchant order IDs and warehouse references identify a transaction or operation, not necessarily a transport event.
International shipment identifiers	Ocean and air shipments can be represented by booking, house, master or partner identifiers. The correct searchable identifier should come from the shipping document or seller.

Marketplace buyers normally see the number supplied in the dispatch email or order page. A shipper may see a booking or house reference on a freight document, while a final recipient may see a last-mile partner number. Preserve leading zeroes and remove accidental spaces or punctuation only when the tracking interface requires normalization.

Tracking Statuses and Meanings

Tracking events describe the latest scan received by the tracking system, not necessarily the exact physical position at the moment of viewing.

Status Quick Lookup

Status	What it means
Label created / awaiting item	Shipment information exists, but a physical acceptance scan may not yet have been recorded. Ask the shipper to confirm handover.
Accepted or picked up	A DLX facility or an identified transport partner has recorded receipt. The next step is sorting or export preparation.
In transit	The shipment is moving through domestic transport, line-haul or an international logistics stage. Scan gaps can occur between facilities.
Customs or handover	The shipment is being processed by customs or transferred to a destination operator. Arrival at customs does not mean release.
Out for delivery	The last-mile operator has assigned the shipment to a delivery route. Confirm address access and monitor delivery instructions.
Delivered	A delivery scan was recorded. Check the delivery location, household, reception desk and neighbors before contacting the seller and delivery operator.
Exception or return	A delivery, address, customs or handling issue requires attention, or the shipment is moving back to the shipper. The shipper should contact DLX for operational resolution.

Services and Delivery Times

DLX publishes service-specific reference times rather than one universal delivery promise. The ranges below are marketing or operational references on the relevant DLX service pages and can change with origin, destination, customs and partner performance.

Service Comparison

Service	Best for
International ocean freight	Lower-cost containerized or door-to-door freight for North America and Europe.
International air freight	Cross-border cargo requiring faster movement, customs coordination and final delivery.
International express	Urgent parcels and cross-border replenishment using DHL, FedEx and UPS channels.
Overseas warehousing	Storage, transfer, order fulfillment and final delivery from United States warehouse hubs.

Delivery Time

Service and lane	Published delivery reference
International express to North America	2–3 working days; the page describes this as a reference time, not a universal guarantee.
International express to Western Europe	2–3 working days; customs and destination delivery remain conditions.
International express to Asia	1–2 working days as a published reference.
International air freight to United States	7–11 calendar days; DLX also refers to United States tail delivery within seven working days.
International air freight to Europe	9–15 calendar days.
International ocean freight to North America	15–25 days.
International ocean freight to Europe	24–45 days.
United States warehouse fulfillment	2–5 working days for stated one-piece delivery service; coverage is described for the contiguous United States.

Destination Country Delivery Times

Destination region	Estimated delivery time range
United States	Air freight: 7–11 calendar days; ocean freight: 15–25 days; warehouse fulfillment: 2–5 working days.
Europe	Air freight: 9–15 calendar days; ocean freight: 24–45 days; express to Western Europe: 2–3 working days.
Asia	International express reference: 1–2 working days; service and destination must be confirmed in the quotation.
North America outside the United States	DLX confirms North America coverage, but the reviewed pages do not provide a separate country-level delivery interval.

DLX states that times can be affected by pickup cutoffs, customs, address quality, weekends, holidays, weather, peak periods, cargo inspection, partner handoffs and missing scans. A published reference is not the same as a money-back guarantee.

Common Tracking Problems and Solutions

Problem & Solution

Problem/status shown	Immediate action
Invalid number	Compare the number with the seller's dispatch notice, preserve leading characters, and request the transport identifier if the supplied number is an order ID.
No tracking events	Check for a label-only or electronic pre-alert stage, then ask the shipper whether the parcel was physically handed over.
Long scan gap or stuck in transit	Allow for line-haul, customs or partner sorting gaps; the shipper should ask DLX to trace the operational leg.
Shipping partner handoff	Treat the partner scan as evidence of a logistics stage, not proof that the final carrier has accepted the parcel. Check the partner number if one is supplied.
Delivery exception or failed delivery	Check the address, access instructions and destination operator notice; the recipient should contact the local delivery operator and the seller.
Customs delay	Check whether duties, tax, identity or commercial documents are requested. The importer or seller should respond through the customs or delivery contact.
Delivered but not received	Check the porch, mailbox, reception desk, household members and neighbors, then request proof of delivery from the delivery operator and notify the seller.
Lost or damaged parcel	The shipper should preserve packaging, invoices and photographs and open the applicable transport inquiry or claim with DLX or the contracted carrier.

International Shipping, Customs and Carrier Handoffs

DLX describes an end-to-end process from pickup and export declaration through international transport, destination customs, transfer and final delivery. A customs-arrival event is not a customs-release event, and a partner pre-alert is not physical acceptance.

International Flow

Stage	What the customer should understand
Origin pickup and warehouse	DLX or an origin resource receives cargo, records handling and prepares consolidation or dispatch.
Export declaration and security	Export documentation and inspection may be completed before the cargo enters the international line-haul stage.
International line-haul	Ocean or air transport moves the shipment toward the destination; event visibility may pause between scans.
Destination customs	The destination authority evaluates the import. Taxes, duties or documents may be the importer's responsibility.
Partner handoff and last mile	DLX transfers the shipment to a local delivery resource such as a contracted express, postal, freight or warehouse-delivery operator. A new partner number may appear.

Delivery Management and Post-shipment Options

The reviewed DLX pages confirm warehouse fulfillment, commercial and residential delivery resources, and self-operated trucking. They do not publish a universal consumer self-service menu for interception, address changes, delivery holds or guaranteed redelivery.

Option	Responsible party and practical action
Delivery address or instruction change	Ask the shipper or DLX before final-mile dispatch; a downstream carrier may control changes after handoff.
Commercial, residential or FBA delivery	DLX states that its United States fulfillment resources support these delivery contexts and more than 300 Amazon fulfillment-center destinations.
Proof of delivery	Request the delivery record from the operator that performed the final delivery or through the shipper.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, a missing-shipment investigation, an insurance claim, a postage refund and a marketplace refund are separate processes. DLX's public pages reviewed here do not publish universal filing deadlines or compensation terms.

Process	Use when
Transport inquiry	Use when scans stop or the shipment appears delayed; the shipper should provide the tracking or freight reference.
Loss or damage claim	The contracting shipper should ask DLX or the actual contracted carrier about eligibility, filing time and required evidence.
Seller or marketplace refund	The buyer normally requests a commercial refund from the seller or marketplace; 17TRACK cannot approve it.

Keep the outer packaging, contents photographs, invoice, declared value, shipping receipt and correspondence. Do not discard damaged packaging before the responsible carrier gives instructions.

Shipping Restrictions and Special Handling

DLX emphasizes compliant declaration and customs coordination. Exact prohibited and restricted-item rules depend on the selected ocean, air, express route and destination law.

Category	Operational implication
Dangerous or regulated goods	Acceptance depends on route, documentation, packaging and carrier approval; incorrect declaration can cause refusal, inspection or return.
Batteries, liquids and special cargo	Confirm the route-specific rules before booking because air, ocean and express channels can apply different handling requirements.
Customs-controlled goods	Accurate commercial descriptions, values and importer information reduce documentation-related delays.

Customer Service

Channel	Verified contact or best use
Official website	DLX official website; use the service consultation or contact entry.
Business contact	The DLX website publishes Gardenia Zhao at 134-1072-2908 and gardenia.zhao@dlxglobal.com for business consultation.
Operational escalation	The shipper should contact DLX first for booking, warehouse, customs, freight and claim questions; the recipient can also notify the seller.
Information to prepare	Prepare the tracking or freight number, ship date, origin and destination, service, latest scan, package contents, value, address and photographs where relevant.

Ecommerce and Business Tracking

DLX's website states that its warehouse systems support intelligent data integration and order fulfillment. Businesses should distinguish DLX's internal operating systems from a public carrier API and from 17TRACK's multi-carrier API.

Developer/API Comparison

Option	Provider
DLX operational systems	DLX
17TRACK API	17TRACK

The reviewed DLX pages do not publish a current public tracking API specification. For multi-carrier tracking, consult the current 17TRACK API documentation.

FAQ

Basic FAQs

1. How do I track my DLX package?

Enter the transport number on the official DLX website or use 17TRACK to view available events.

2. Where can I find my DLX tracking number?

Look in the seller's dispatch email, marketplace order page, shipping receipt or DLX freight document.

3. What does a DLX tracking number look like?

DLX uses service-dependent and partner identifiers, and the public site does not define one universal format.

4. Why is my DLX tracking number not working?

The number may be newly created, entered incorrectly, or may be an order reference rather than a transport identifier.

5. Why has my DLX package not updated?

Line-haul, customs, warehouse processing and partner handoffs can create gaps between scans; ask the shipper to trace it when the gap becomes material.

6. How long does DLX delivery take?

Published references range from 1–2 working days for express to Asia, 2–3 working days for express to North America and Western Europe, and longer air or ocean ranges.

7. What should I do after a DLX delivery failure?

Check the address and access conditions, follow the destination operator's notice, and ask the seller or shipper to coordinate with DLX.

8. What should I do if DLX says delivered but I cannot find the parcel?

Check all delivery locations, household members, reception staff and neighbors, then request proof of delivery and notify the seller.

9. How do I report a lost or damaged DLX shipment?

The contracting shipper should contact DLX or the responsible partner and retain the packaging, contents evidence, invoice and photographs.

10. How do I contact DLX?

Use the official website's consultation entry or the business contact published by DLX, and provide the tracking or freight number.

Expert FAQs

11. Is DLX the final-mile carrier?

DLX coordinates international logistics and fulfillment, while DHL, FedEx, UPS, USPS, GOFO, trucking resources or other partners may perform a final-mile stage.

12. Why can a shipment show a partner carrier after DLX accepted it?

DLX's published process includes handoffs for air, ocean, express and warehouse delivery, so a downstream partner can generate the next physical scan.

13. Does arrival at destination customs mean the DLX shipment is released?

No; arrival indicates customs processing, while release requires the destination authority to complete its assessment and any required payment or documentation.

14. Does DLX publish country-by-country delivery guarantees?

The reviewed pages publish lane references for North America, Europe and Asia services, but they do not establish one universal country-by-country guarantee.

15. Can a business use a public DLX tracking API?

A current public DLX tracking API was not documented on the reviewed pages; businesses should request integration details from DLX or use documented 17TRACK capabilities for multi-carrier tracking.

Tracking API

17TRACK API reference

// DLX official public tracking API: current documentation not confirmed.
// 17TRACK API: POST https://api.17track.net/track/v2.4/register
// Obtain the current 17TRACK carrier code from the 17TRACK carrier directory.
// Do not replace CARRIER_CODE with an unverified value.

POST /track/v2.4/register HTTP/1.1
Host: api.17track.net
17token: YourKey
Content-Type: application/json

[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]