Amazon Shipping Tracking

Please enter the Amazon Shipping tracking number to check the latest shipping status.

https://www.amazon.com/

TRACK

About Amazon Shipping

Amazon Shipping is Amazon’s parcel delivery service for eligible ecommerce shipments and Amazon deliveries. It can act as the first-mile pickup carrier, network carrier and last-mile delivery carrier, depending on the shipment, country, marketplace program and seller eligibility.

Amazon Shipping Overview

Field	Verified information
Official name	Amazon Shipping
Official website	https://www.amazon.com/
Carrier type	Parcel carrier and delivery network operated by Amazon for eligible Amazon orders and eligible off-Amazon seller shipments.
Primary region	Market availability is country and program specific; Amazon Shipping pages commonly direct eligible businesses to local sign-up and service information.
Tracking page	https://track.amazon.com/ and the Amazon “Your Orders” tracking page for Amazon retail orders.
Parent organization	Amazon
Founded	Not publicly confirmed as a single carrier founding date for all Amazon Shipping markets.
Headquarters	Not publicly confirmed as a separate Amazon Shipping headquarters; Amazon corporate information should not be treated as a separate carrier headquarters unless Amazon states it for the service.

Do not confuse Amazon Shipping with an Amazon order number, Amazon Logistics as a general last-mile label used in some tracking pages, or a partner carrier such as USPS, UPS, DHL, Royal Mail or Evri. A package may be sold by Amazon, fulfilled by Amazon, shipped with Amazon Shipping, or shipped by a marketplace seller using another carrier.

Carrier Entity Relationships

Entity

Relationship

Amazon Shipping

Amazon Shipping is the canonical carrier brand used for eligible Amazon-operated parcel delivery services.

View all details for Amazon Shipping

Entity type	Canonical carrier
Why it matters to tracking	The carrier name identifies whether Amazon’s network, not only the merchant or marketplace, is responsible for package events.
Official evidence	Amazon Shipping pages and Amazon package tracking help identify Amazon-operated delivery flows.

Amazon Shipping delivery services

Amazon Shipping operates parcel pickup and delivery services for eligible businesses and selected Amazon shipments.

View all details for Amazon Shipping delivery services

Entity type	Operated services
Why it matters to tracking	If Amazon Shipping has accepted the parcel, Amazon Shipping events usually control the delivery progress shown to the recipient.
Official evidence	Amazon Shipping business pages describe shipping services for eligible sellers and Amazon help explains Amazon package tracking.

TBA and Amazon tracking IDs

Amazon tracking IDs, including TBA-style identifiers where used, are shipment identifiers displayed on Amazon tracking pages.

View all details for TBA and Amazon tracking IDs

Entity type	Tracking products and identifiers
Why it matters to tracking	An Amazon tracking ID is not the same as an Amazon order number; the tracking ID is the identifier used to request shipment events.
Official evidence	Amazon tracking pages ask users to track by shipment tracking information rather than retail order numbers.

Amazon fulfillment and delivery stations

Amazon fulfillment, sortation and delivery facilities may appear as internal network stages before last-mile delivery.

View all details for Amazon network facilities

Entity type	Key network and facility entities
Why it matters to tracking	Facility scans can explain movement inside Amazon’s network but do not always identify a public pickup point or customer service location.
Official evidence	Amazon help pages describe tracking, delivery attempts, carrier delays and delivery updates for Amazon orders.

Partner carriers

Partner carriers may carry, inject or complete shipments when a package is not fully handled by Amazon Shipping.

View all details for partner carriers

Entity type	International or last-mile partners
Why it matters to tracking	A partner-carrier event does not prove that Amazon Shipping physically has the parcel until Amazon Shipping posts an acceptance or possession event.
Official evidence	Amazon order tracking and carrier contact help distinguish Amazon delivery from other carriers listed on an order.

17TRACK

17TRACK aggregates available Amazon Shipping tracking events when a supported tracking number is registered or queried.

View all details for 17TRACK and Amazon Shipping

Entity type	Independent tracking platform relationship
Why it matters to tracking	17TRACK can help identify carrier events across carriers, but 17TRACK does not transport packages, change addresses, issue refunds or approve claims.
Official evidence	17TRACK API documentation explains carrier aggregation; Amazon controls Amazon Shipping delivery actions.

Quick Answer

To track an Amazon Shipping package, enter the Amazon tracking ID on Amazon’s tracking page, check the shipment in Amazon “Your Orders” when it is an Amazon order, or track the same identifier with 17TRACK when Amazon Shipping is supported for that number. If no result appears, first confirm that you entered a tracking ID rather than an order number, removed spaces, selected the right carrier, and allowed time for the first acceptance scan.

Pro Tip: 17TRACK is useful when an order has multiple carriers or when you want a normalized status view, but 17TRACK is independent from Amazon Shipping and cannot change delivery instructions, investigate a missing item, approve a refund or file a claim for you.

How to Track Amazon Shipping Packages

Use the Amazon tracking ID from your shipment email, seller dashboard, shipping label or Amazon order page. An Amazon order number, merchant reference, invoice number or return authorization normally cannot be used as a public carrier tracking number.

Tracking Paths

Path

Use it when

Amazon order tracking

You bought the item on Amazon and can sign in to the account that placed the order.

View all details for Amazon order tracking

Steps	Sign in to Amazon, open Your Orders, choose Track Package, then review carrier name, latest event, delivery instructions and any action prompts.
Identifier to use	Amazon uses the shipment tied to the order; you may not need to copy the tracking ID manually.
Limit	This path requires account access and may not show off-Amazon shipments shipped with Amazon Shipping.

Amazon public tracking

You have an Amazon Shipping tracking ID and need a direct carrier tracking result.

View all details for Amazon public tracking

Steps	Open track.amazon.com, enter the tracking ID exactly as provided, remove accidental spaces or punctuation, and check whether Amazon recognizes the shipment.
Identifier to use	Use the shipment tracking ID, not the order number.
Limit	Some delivery-management actions may still require the buyer’s Amazon account or the shipper’s seller account.

17TRACK tracking

You want a multi-carrier view, bulk tracking, normalized statuses or automatic carrier detection.

View all details for 17TRACK tracking

Steps	Paste the tracking ID into 17TRACK, let carrier detection run, or select Amazon Shipping if the carrier is supported for that identifier.
Identifier to use	Use the carrier tracking number shown by Amazon or the merchant.
Limit	17TRACK displays available events; Amazon Shipping or the merchant must handle address changes, delivery disputes and refunds.

Tracking Number Formats and Examples

Amazon Shipping does not publish a complete universal tracking-number specification for every market. The safest rule is to use the exact tracking ID shown in Amazon order tracking, the Amazon Shipping label, a shipment notification or the merchant’s shipping confirmation.

Tracking Number Format

Identifier family

Normalized pattern

Amazon tracking ID for Amazon-operated delivery

TBA #### #### #### or another Amazon-issued alphanumeric shipment ID, depending on market and program.

View all details for Amazon tracking ID

Length/structure	Amazon does not publish one complete public rule; TBA-style IDs are commonly shown for Amazon-operated deliveries, but exact length and structure can vary.
Issued by	Amazon or Amazon Shipping systems.
Typical service/use	Amazon retail orders and eligible Amazon Shipping parcels handled in Amazon’s delivery network.
Who sees it and where	Consumers see it in Amazon Your Orders, shipment emails or track.amazon.com; sellers may see it in shipping labels, seller tools or shipping manifests.
Tracking scope	Visible while Amazon Shipping publishes shipment events; partner visibility depends on the handoff design.
Important caveat	Do not infer service speed or delivery station solely from the prefix.

Amazon order number

###-#######-####### style order reference.

View all details for Amazon order number

Length/structure	Retail order references are formatted for Amazon account and order lookup, not for public carrier tracking.
Issued by	Amazon retail or marketplace order systems.
Typical service/use	Order support, invoice lookup, returns and buyer-seller communication.
Who sees it and where	Buyer and seller see it on the order page, invoices and emails.
Tracking scope	Not a carrier tracking number; use Your Orders or the shipment tracking ID.
Important caveat	Entering an order number on 17TRACK or a carrier page usually returns no tracking result.

Partner-carrier tracking number

USPS, UPS, DHL, Royal Mail, Evri or another partner format shown instead of an Amazon-only ID.

View all details for partner-carrier tracking number

Length/structure	Structure follows the partner carrier’s published rules, not Amazon Shipping’s private identifier system.
Issued by	The carrier that created the label or accepted the shipment.
Typical service/use	Amazon order fulfilled by another carrier, merchant-fulfilled shipments or cross-carrier handoffs.
Who sees it and where	Buyer sees it on the order tracking page or shipping email; seller sees it in label and carrier tools.
Tracking scope	Trackable on the partner carrier website and often through 17TRACK.
Important caveat	If Amazon displays a partner carrier, contact and claims rules may follow that carrier or the merchant rather than Amazon Shipping.

Merchant reference or label reference

Seller-defined reference such as REF #### or internal shipment ID.

View all details for merchant reference

Length/structure	Merchant controlled; may be numeric, alphanumeric or platform generated.
Issued by	Merchant, warehouse management system, marketplace or shipping software.
Typical service/use	Warehouse search, customer support and reconciliation.
Who sees it and where	Merchants and business users may see it in dashboards or export files.
Tracking scope	Usually not accepted by public Amazon Shipping tracking unless Amazon explicitly maps it in a seller tool.
Important caveat	Ask the seller for the carrier tracking ID if only a merchant reference was provided.

Tracking Statuses and Meanings

Amazon Shipping tracking follows the normal parcel lifecycle: shipment information is created, Amazon Shipping or a partner receives the parcel, the parcel moves through sorting and line-haul, it reaches the delivery station, it goes out for delivery, and the package is delivered, held, returned or marked with an exception.

Status Quick Lookup

Status

What it means

Shipment information received

A label or electronic shipment record exists, but physical possession may not have started.

View all details for shipment information received

Lifecycle stage	Pre-shipment
Current responsible party	Merchant, Amazon fulfillment process or label creator until an acceptance scan appears.
What happens next	The parcel is picked up, dropped off or inducted into Amazon Shipping.
What you should do	Check the promised ship date and ask the seller if no acceptance event appears after the expected handoff time.

Package received by carrier

Amazon Shipping or the named carrier has accepted physical custody.

View all details for package received by carrier

Lifecycle stage	Accepted
Current responsible party	Amazon Shipping or the partner carrier shown on the tracking event.
What happens next	The package moves to sorting, transport or delivery-station processing.
What you should do	Monitor the next scan; no immediate action is normally needed.

In transit

The parcel is moving between Amazon facilities, carrier facilities or delivery stations.

View all details for in transit

Lifecycle stage	In transit
Current responsible party	The carrier or network operator that posted the most recent scan.
What happens next	Arrival at a sort center, delivery station, partner handoff point or destination carrier.
What you should do	Check for service alerts, address quality and delivery estimate changes before escalating.

Customs or international processing

The shipment is under export, import, security, customs or cross-border handoff processing.

View all details for customs or international processing

Lifecycle stage	Customs/Handover
Current responsible party	Customs authority, broker, origin carrier, Amazon Shipping or destination carrier depending on the specific event.
What happens next	Release, request for information, tax or duty collection, or transfer to the next carrier.
What you should do	Do not assume arrival means customs release; watch for information requests from Amazon, the merchant or the destination carrier.

Out for delivery

The package is assigned to the final delivery route for the current delivery day or window.

View all details for out for delivery

Lifecycle stage	Out for delivery
Current responsible party	Amazon Shipping delivery driver, Amazon delivery partner or named last-mile carrier.
What happens next	Delivery, attempted delivery, pickup availability, exception or rescheduled attempt.
What you should do	Make the address accessible and follow any Amazon delivery-instruction options available in the order page.

Delivered

The carrier has recorded final delivery at the address, safe place, reception area or pickup point shown by the delivery record.

View all details for delivered

Lifecycle stage	Delivered
Current responsible party	Recipient, building reception, pickup point or delivery location unless a delivery dispute is opened.
What happens next	Amazon order support or merchant support may investigate if the package is not found.
What you should do	Check photo, delivery notes, mailbox, parcel locker, front desk, neighbors and household members before contacting support.

Delivery attempted

The driver could not complete delivery because of access, address, signature, safety or recipient-availability conditions.

View all details for delivery attempted

Lifecycle stage	Pickup or exception
Current responsible party	Amazon Shipping or the last-mile carrier until the next attempt, pickup expiry or return starts.
What happens next	A reattempt, pickup instruction, customer action request or return workflow may follow.
What you should do	Review the Amazon tracking page for available instructions and correct access issues quickly.

Returning to seller

The package is being returned after failed delivery, refusal, address issue, damage, cancellation or carrier instruction.

View all details for returning to seller

Lifecycle stage	Return
Current responsible party	Carrier during return transit; merchant or Amazon order support after return processing.
What happens next	Return delivery, refund review, replacement decision or merchant investigation.
What you should do	Contact Amazon order support or the merchant; 17TRACK cannot stop a return.

Services and Delivery Times

Amazon Shipping service names, coverage and published standards are market-specific. When Amazon does not publish a fixed standard for a shipment, treat the delivery date shown in Amazon tracking as an estimate rather than a carrier-wide guarantee.

Service Comparison

Service

Best for

Amazon Shipping for eligible sellers

Ecommerce sellers approved to ship parcels using Amazon’s delivery network.

View all details for Amazon Shipping for eligible sellers

Service type	Domestic parcel pickup and delivery where the program is available.
Coverage	Country, postcode and eligibility specific; Amazon Shipping pages direct businesses to local availability checks.
Tracking level	Shipment-level tracking through Amazon Shipping and supported aggregators.
Key size/weight condition	Market-specific; sellers must follow the current Amazon Shipping terms and label requirements.
Included protection/extra service	Not universally public for all markets; review the local shipper agreement.
Main limitation	Not every seller, origin, destination, parcel type or marketplace is eligible.

Amazon retail order delivery

Amazon customer orders fulfilled or delivered through Amazon’s logistics network.

View all details for Amazon retail order delivery

Service type	Consumer parcel delivery tied to Amazon order fulfillment.
Coverage	Depends on item, seller, fulfillment location, destination and available carriers.
Tracking level	Order tracking in Amazon account, delivery photo or instructions where available, and carrier events where exposed.
Key size/weight condition	Amazon determines packaging, delivery method and carrier based on the order and destination.
Included protection/extra service	Amazon order support and return/refund policies apply to eligible orders.
Main limitation	The buyer usually cannot choose every carrier action after dispatch.

Partner-carrier delivery for Amazon orders

Orders Amazon or sellers ship using a carrier other than Amazon Shipping.

View all details for partner-carrier delivery

Service type	Postal, express or regional carrier service selected by Amazon or the merchant.
Coverage	Depends on the partner carrier’s network.
Tracking level	Amazon order page may show the partner carrier and its tracking number.
Key size/weight condition	Partner carrier rules apply.
Included protection/extra service	Handled according to Amazon order rules, merchant policy or partner-carrier terms.
Main limitation	Amazon Shipping cannot be assumed to control the parcel when another carrier is shown.

Delivery Time

Service

Published delivery standard

Amazon Shipping seller shipments

Varies by origin, destination, ship date, service option and market; use the shipper’s Amazon Shipping quote and tracking estimate.

View all details for Amazon Shipping seller delivery time

Business or calendar days	Market-specific; not stated as one global rule.
Guarantee status	No universal public money-back guarantee confirmed for every Amazon Shipping market.
Starts counting from	Usually from pickup, drop-off or carrier acceptance, not from label creation.
Main delay factors	Late pickup, missed cutoff, address quality, weather, access, peak volume, damaged label, restricted goods or partner handoff.
Official source date/validity	Use current local Amazon Shipping account, quote and help pages because standards are variable.

Amazon retail order delivery

Use the delivery date or window displayed in Your Orders for the specific order.

View all details for Amazon retail order delivery time

Business or calendar days	Shown per order and may include weekends where Amazon offers local delivery.
Guarantee status	The displayed estimate is not the same as a universal carrier money-back guarantee.
Starts counting from	Amazon’s order promise depends on item availability, fulfillment and dispatch, not only carrier movement.
Main delay factors	Inventory, fulfillment processing, carrier delay, unsafe delivery conditions, address problems and payment or account issues.
Official source date/validity	Use the live order page and Amazon help for order-specific delivery promises.

Common Tracking Problems and Solutions

Most Amazon Shipping tracking problems come from the boundary between order creation, carrier acceptance, partner handoff, address validation and final delivery. The right action depends on whether you are the buyer, the shipper or the merchant.

Problem & Solution

Problem/status shown

Likely cause

Invalid tracking number

The number is an order ID, reference ID, mistyped tracking ID or unsupported carrier identifier.

View all details for invalid tracking number

Check first	Compare the identifier with the Amazon tracking ID on the order page or label.
Immediate action	Remove spaces, try Amazon tracking, then try 17TRACK carrier detection.
When to escalate	Escalate when the seller confirms shipment but cannot provide a usable tracking ID.
Who to contact	Buyer contacts Amazon order support or seller; merchant checks seller/shipping tools.

No tracking yet or label created

Electronic data exists, but the parcel may not have reached Amazon Shipping.

View all details for no tracking yet

Check first	Ship date, pickup time, seller dispatch confirmation and whether a partner carrier is awaiting handoff.
Immediate action	Wait for the first carrier scan and avoid treating label creation as physical acceptance.
When to escalate	Escalate after the seller’s stated ship-by date or Amazon’s order page prompts support action.
Who to contact	Seller or merchant first; Amazon Shipping after it shows possession.

Stuck in transit

The parcel may be between scans, delayed by volume, weather, address review or facility processing.

View all details for stuck in transit

Check first	Latest scan location, estimated delivery date, carrier shown and Amazon order delay notice.
Immediate action	Monitor for the next scan and check whether the delivery estimate changed.
When to escalate	Escalate when Amazon or the seller’s support page says the package is late or missing.
Who to contact	Amazon order support for Amazon purchases; merchant or shipper account support for off-Amazon shipments.

Shipping partner handoff

A partner may have created or transported the parcel before Amazon Shipping receives it.

View all details for shipping partner handoff

Check first	Whether the event says Amazon Shipping has received the item or only that data was provided.
Immediate action	Track both identifiers if the merchant supplies a partner number and an Amazon tracking ID.
When to escalate	Escalate if the first carrier shows delivery to a handoff point but Amazon Shipping never receives it.
Who to contact	The merchant can investigate partner-to-Amazon handoff records; the buyer should contact the seller or Amazon order support.

Delivery exception or address problem

The driver or system could not deliver because of access, address, safety or recipient availability.

View all details for delivery exception

Check first	Apartment number, gate code, delivery instructions, safe-place rules and any Amazon prompt.
Immediate action	Update available delivery instructions in the Amazon order page if the option is offered.
When to escalate	Escalate before the parcel is returned if Amazon asks for action.
Who to contact	Recipient through Amazon order support; seller if only the shipper can change the address.

Delivered but not received

The package may be at a safe place, locker, front desk, neighbor, mailbox or wrong location, or a delivery scan may need investigation.

View all details for delivered but not received

Check first	Delivery photo, map or note, porch, parcel locker, mailroom, front desk, household members and neighbors.
Immediate action	Use Amazon order help or contact the seller with the tracking number and delivery evidence.
When to escalate	Escalate if Amazon’s help flow says the package is missing or if the delivery location cannot be found.
Who to contact	Amazon order support for Amazon purchases; merchant for off-Amazon Amazon Shipping parcels.

Lost, damaged or returned

The parcel may have been damaged, misrouted, undeliverable, refused or returned by carrier instruction.

View all details for lost, damaged or returned

Check first	Return reason, latest scan, item condition, packaging photos, invoice and seller communications.
Immediate action	Keep packaging and photos; open the relevant Amazon order or seller support flow.
When to escalate	Escalate within the refund, return or claim window shown by Amazon or the shipper agreement.
Who to contact	Buyer contacts Amazon or seller; merchant uses Amazon Shipping account support and any applicable claims process.

Customs hold

Customs, broker, merchant or recipient information may be required for a cross-border shipment.

View all details for customs hold

Check first	Country, importer details, tax or duty notice, restricted goods rules and destination-carrier events.
Immediate action	Respond only through official Amazon, merchant, carrier or customs channels.
When to escalate	Escalate when customs requests information or the merchant must correct paperwork.
Who to contact	Importer/recipient, merchant, broker or destination carrier depending on the notice.

International Shipping, Customs and Carrier Handoffs

Amazon Shipping is primarily presented as a parcel delivery service in eligible local markets, while Amazon orders can involve international sellers, brokers and partner carriers. Cross-border tracking should be read stage by stage; “arrived in country” is not the same as customs release or final-mile possession.

International Flow

Stage

Physical custodian/responsible entity

Origin label and pickup

Merchant, Amazon fulfillment location, Amazon Shipping or origin partner carrier.

View all details for origin label and pickup

Typical tracking event	Shipment information received or package accepted.
What is happening	The label is created and the parcel is prepared for carrier induction.
Can the tracking number change?	Yes, a merchant reference, origin-carrier number and Amazon tracking ID may be associated.
Normal visibility gap	A gap can occur between label creation and physical pickup.
What the customer should do	Confirm the seller’s ship date and avoid opening a carrier dispute before acceptance.

Export and line-haul

Origin carrier, freight partner, Amazon network operator or export broker.

View all details for export and line-haul

Typical tracking event	Departed facility, international transit, export processing or handed to carrier.
What is happening	The parcel is consolidated, screened and transported between countries or regions.
Can the tracking number change?	Possibly; a partner ID may be linked to an Amazon order tracking view.
Normal visibility gap	Line-haul flights, container movements and security processing can create scan gaps.
What the customer should do	Track with 17TRACK if multiple carriers are involved and watch the official order page for delays.

Import customs

Customs authority, broker, importer, Amazon, merchant or destination carrier depending on shipment terms.

View all details for import customs

Typical tracking event	Customs clearance, customs hold, import processing or released by customs.
What is happening	Authorities review declaration data, taxes, duties, safety rules and prohibited-goods rules.
Can the tracking number change?	Usually the order view keeps a linked number, but the destination carrier may expose its own ID.
Normal visibility gap	No fixed customs duration should be assumed.
What the customer should do	Respond to official tax, duty or information requests and avoid phishing payment links.

Destination carrier and last mile

Amazon Shipping where available, Amazon delivery partner, postal operator or local courier.

View all details for destination carrier and last mile

Typical tracking event	Arrived at delivery station, out for delivery, delivery attempted or delivered.
What is happening	The parcel is sorted to the final route and delivery responsibility shifts to the last-mile operator.
Can the tracking number change?	It can; use the number shown by the destination carrier if Amazon displays one.
Normal visibility gap	A gap can occur after customs release before the last-mile carrier posts the first scan.
What the customer should do	Follow the delivery instructions shown on the Amazon order page or destination carrier page.

Delivery Management and Post-shipment Options

Available delivery-management actions depend on whether the shipment is an Amazon order, an off-Amazon Amazon Shipping parcel, or a partner-carrier shipment. The order page or shipper account is the authoritative place to see allowed actions.

Delivery Management

Option

Who can request

Delivery instructions

Recipient through Amazon order page when the option is available.

View all details for delivery instructions

Eligibility	Depends on account, address, shipment stage and delivery method.
Deadline/available stage	Before final delivery route constraints prevent changes.
Fee	No universal public fee rule confirmed.
Guaranteed?	No; instructions are subject to driver safety, access and carrier rules.
Official action link	Amazon Help

Track Package / delivery photo

Amazon account holder for eligible Amazon orders.

View all details for Track Package and delivery photo

Eligibility	Available only for supported orders, regions and delivery methods.
Deadline/available stage	During tracking and after delivery where proof information is displayed.
Fee	No separate public fee for viewing order tracking.
Guaranteed?	No; not every delivery includes a photo or detailed proof.
Official action link	Amazon Your Orders

Address correction or cancellation

Usually shipper, seller or Amazon order system; recipient ability is limited after dispatch.

View all details for address correction or cancellation

Eligibility	Depends on whether the order has shipped and whether carrier systems allow a change.
Deadline/available stage	Before shipping is easiest; after carrier acceptance, options are more limited.
Fee	No universal public fee rule confirmed for Amazon Shipping.
Guaranteed?	No; a parcel already out for delivery or returning may not be interceptable.
Official action link	Amazon Help

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, Amazon order refund, seller replacement, Amazon Shipping business support case and carrier claim are separate processes. Start with the party that owns the commercial relationship: buyers use Amazon order support or the seller; merchants use their Amazon Shipping or seller support channel.

Claims and Refunds

Process

Use when

Amazon order support

An Amazon purchase is late, delivered but not received, damaged, wrong, missing or returnable.

View all details for Amazon order support

Who files	Buyer or account holder.
Earliest/latest filing time	Follow the live Amazon order help flow and return/refund window for the item.
Required evidence	Order number, tracking ID, delivery photo, item photos, packaging and issue description.
Possible outcome	Investigation, replacement, refund, return authorization or denial under Amazon policy.
Official link	Amazon Help

Merchant Amazon Shipping support case

An off-Amazon parcel shipped with Amazon Shipping is lost, damaged, delayed or returned.

View all details for merchant Amazon Shipping support case

Who files	Approved shipper or merchant account owner.
Earliest/latest filing time	Use the current Amazon Shipping agreement, claim instructions or account help because windows vary by market and service.
Required evidence	Tracking ID, shipment date, pickup record, address, contents, value proof, photos and customer statement.
Possible outcome	Tracking investigation, service review, return confirmation or compensation if allowed by the applicable terms.
Official link	Amazon Shipping

17TRACK tracking review

You need to compare available scans across Amazon Shipping and partner carriers.

View all details for 17TRACK tracking review

Who files	No claim is filed through 17TRACK; any user can review tracking events.
Earliest/latest filing time	Not applicable to claims.
Required evidence	Tracking number and carrier name if automatic detection is uncertain.
Possible outcome	Better visibility for support conversations, not a refund or carrier decision.
Official link	17TRACK

Shipping Restrictions and Special Handling

Amazon Shipping restrictions depend on the country, account agreement, item category and transport mode. Restricted or prohibited items can cause acceptance refusal, return, disposal, customs hold, delayed scans or cancellation.

Shipping Restrictions

Customer Service

Use the channel tied to your role. Buyers should start from the Amazon order page; merchants using Amazon Shipping should start from their Amazon Shipping or seller account support; tracking viewers can use 17TRACK for visibility but not for carrier decisions.

Customer Service

Channel

Verified contact/link

Amazon order help

Amazon Help

View all details for Amazon order help

Best for	Late, missing, damaged or returned Amazon purchases.
Region/language	Local Amazon site and account language.
Hours and time zone	Use the live help flow; global hours vary and are not safely summarized as one rule.
Information to prepare	Order number, tracking ID, delivery photo, address, item name and problem description.
Important limitation	Requires account/order access for many actions.

Amazon Your Orders

https://www.amazon.com/gp/css/order-history

View all details for Amazon Your Orders

Best for	Tracking, delivery updates, returns and order-specific help.
Region/language	Amazon account locale.
Hours and time zone	Self-service availability depends on Amazon systems.
Information to prepare	Amazon login, order, delivery address and issue details.
Important limitation	Not intended for unrelated off-Amazon shipments unless tied to your account.

Amazon Shipping business site

https://shipping.amazon.com/

View all details for Amazon Shipping business site

Best for	Eligible business shipping, account support and service availability.
Region/language	Market-specific Amazon Shipping pages.
Hours and time zone	Use the account support channel shown after sign-in.
Information to prepare	Account ID, shipment ID, pickup date, tracking ID, parcel details and customer issue.
Important limitation	Eligibility and support access may require an approved business account.

Amazon public tracking

https://track.amazon.com/

View all details for Amazon public tracking

Best for	Looking up a specific Amazon Shipping tracking ID.
Region/language	Amazon page locale may vary.
Hours and time zone	Online tracking availability depends on Amazon systems.
Information to prepare	Tracking ID exactly as supplied.
Important limitation	Tracking page does not replace customer support for refunds or investigations.

Ecommerce and Business Tracking

Businesses need to separate consumer order tracking, Amazon Shipping account tools, Amazon Selling Partner API capabilities and 17TRACK multi-carrier tracking. These tools solve different problems and have different authentication and carrier-coverage models.

Developer/API Comparison

Option

Provider

Amazon Shipping / Selling Partner API shipping tools

Amazon

View all details for Amazon developer shipping tools

Carrier coverage	Amazon marketplace and Amazon Shipping capabilities available to approved sellers/developers.
Primary use	Shipping purchase, shipment operations and account-integrated logistics workflows, not a public anonymous consumer tracking page.
Authentication	Amazon developer authorization; Selling Partner API typically requires developer registration, Login with Amazon authorization and AWS Signature Version 4 signing where applicable.
Tracking/batch/webhook capability	Capabilities depend on the specific Amazon API, role, marketplace and approval.
Current developer documentation	Amazon Selling Partner API documentation
Migration/deprecation note	Use current SP-API documentation; do not copy legacy Marketplace Web Service patterns into new integrations.

17TRACK API

17TRACK

View all details for 17TRACK API

Carrier coverage	Multi-carrier tracking aggregation, subject to supported carrier list and carrier code availability.
Primary use	Bulk tracking registration, standardized statuses, exception monitoring and customer-facing shipment visibility.
Authentication	17token API key in request header.
Tracking/batch/webhook capability	Supports tracking registration and API-based logistics visibility features described in 17TRACK documentation.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the current v2.4 endpoint shown in the official 17TRACK API docs.

Consumer tracking page

Amazon or 17TRACK

View all details for consumer tracking pages

Carrier coverage	Amazon page covers Amazon-recognized shipments; 17TRACK covers supported carriers.
Primary use	Single shipment lookup and customer support evidence.
Authentication	Amazon account login may be required for order actions; public tracking may require only a tracking ID where available.
Tracking/batch/webhook capability	Consumer pages are not designed for high-volume batch tracking or webhook workflows.
Current developer documentation	Not applicable to consumer web tracking.
Migration/deprecation note	Use API products for automation rather than scraping consumer tracking pages.

FAQ

1. How do I track my Amazon Shipping package?

Enter the Amazon Shipping tracking ID on Amazon tracking, open the order in Amazon Your Orders, or use 17TRACK when the carrier and number are supported.

2. Where can I find my Amazon Shipping tracking number?

Look in Amazon Your Orders, the shipment email, the merchant’s shipping confirmation, the Amazon Shipping label or the seller dashboard if you are the shipper.

3. What does an Amazon Shipping tracking number look like?

Amazon Shipping may show an Amazon-issued tracking ID such as a TBA-style identifier, but Amazon does not publish one complete universal number rule for every market.

4. Why does my Amazon Shipping tracking not show the first scan?

The shipment record may have been created before Amazon Shipping or the partner carrier physically received the parcel, so wait for an acceptance event before treating the package as in carrier custody.

5. Why is my Amazon Shipping tracking not updating?

Tracking can pause between facilities, during partner handoff, during address review or during delivery-station processing; check the latest responsible carrier and the order’s delivery estimate before escalating.

6. How long does Amazon Shipping delivery take?

Amazon Shipping delivery time varies by market, origin, destination, pickup time and service, so use the live Amazon tracking estimate or business shipping quote for the specific parcel.

7. What should I do if Amazon Shipping says delivery failed?

Check access codes, apartment details, delivery instructions and any Amazon prompt immediately because another attempt, pickup option or return may follow.

8. What should I do if Amazon Shipping says delivered but I did not receive the package?

Check the delivery photo, porch, mailbox, parcel locker, reception desk, neighbors and household members, then contact Amazon order support or the seller with the tracking ID.

9. Who handles a lost or damaged Amazon Shipping package?

For Amazon purchases, Amazon order support or the seller handles the customer remedy; for off-Amazon Amazon Shipping parcels, the merchant should use its Amazon Shipping support process.

10. How do I contact Amazon Shipping customer service?

Amazon buyers should use Amazon Help or Your Orders, while approved businesses should use Amazon Shipping or seller account support with the tracking ID and shipment details.

11. Can 17TRACK change my Amazon Shipping address or delivery instructions?

No. 17TRACK is an independent tracking platform and can display available events, but Amazon Shipping, Amazon order support or the merchant controls delivery changes.

12. Can Amazon Shipping tracking use a partner-carrier number?

Yes, an Amazon order may display a partner-carrier number when another carrier transports part or all of the shipment, and that number is issued under the partner carrier’s rules.

13. What does a partner handoff mean for Amazon Shipping?

A partner handoff means shipment data or the parcel may pass between a merchant, partner carrier and Amazon Shipping; physical responsibility changes only when the receiving carrier scans or accepts the parcel.

14. Does Amazon Shipping offer a public tracking API?

A current public anonymous Amazon Shipping tracking API for consumers is not confirmed; approved developers should use current Amazon developer documentation for eligible shipping workflows.

15. Can businesses track Amazon Shipping shipments through 17TRACK API?

Businesses can use 17TRACK API for supported carriers and tracking numbers, but they should confirm the current Amazon Shipping carrier code in 17TRACK before production registration.

16. Is an Amazon order number the same as an Amazon Shipping tracking number?

No. An Amazon order number identifies the purchase, while an Amazon Shipping tracking number identifies a shipment moving through a carrier network.

17. What happens if customs holds an Amazon Shipping-related international package?

Customs, a broker, the merchant or the destination carrier may need tax, duty or import information, and the tracking page may not update until clearance or handoff occurs.

Tracking API

# 1. Amazon Shipping official tracking API
# Current public official consumer tracking API not confirmed.
# Amazon provides developer documentation for approved Selling Partner API and shipping workflows,
# but do not implement an unofficial consumer tracking endpoint unless Amazon documents it for your role,
# marketplace, authentication method and operation.

# 2. 17TRACK API
# Register an Amazon Shipping tracking number with 17TRACK.
# Confirm the current Amazon Shipping carrier code in 17TRACK before production use.
curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[{"number":"TRACKING_NUMBER","carrier":"CARRIER_CODE"}]'