ZIS Tracking

Please enter the ZIS tracking number to check the latest shipping status.

hotdog422822@163.comhttp://www.zis-one.com/

TRACK

About ZIS

ZIS, presented on its official website as Zistone International 正石国际, is a China-linked international logistics and supply-chain provider. Its published scope combines ocean and air booking, import and export customs services, port and airport ground operations, North American final-mile coordination, and overseas warehousing for cross-border businesses.

Field	Verified information
Official website	https://www.zis-one.com/
Carrier type	International freight and supply-chain provider, including freight forwarding, customs support, terminal operations, final-mile coordination and overseas warehousing.
Primary operating regions	China, Hong Kong and North America, with published support for cross-border routes and North American warehouse fulfillment.
Tracking page	ZIS online tracking
Corporate relationship	The website states that Shenzhen ZIS Supply Chain Co., Ltd. is the mainland China branch of Hong Kong ZIS International Co., Ltd.

Carrier Entity Relationships

Entity	Relationship to ZIS
ZIS	ZIS is the page’s carrier entity and the brand used for the published logistics services.
Ocean and air carriers	Matson, COSCO, EMC, MSC, CMA CGM, OOCL and CUL are listed as cooperating ocean carriers; several airlines are also listed as cooperating air carriers.
North American warehouses	ZIS states that seven North American warehouses support FBA transfers, fulfillment, returns labeling, repairs and storage.
Tracking system	The official tracking page says the tracking service is provided by the ZIS logistics system.
17TRACK	17TRACK can provide an independent aggregation layer when shipment events are available; 17TRACK does not transport ZIS cargo or decide claims.

Quick Answer

Enter the shipment’s carrier or freight reference in the official ZIS tracking system, or submit the identifier to 17TRACK. If there is no result, first check whether you entered a tracking number rather than an order number, quotation number or booking reference, then confirm that the shipper has uploaded or activated the shipment.

Pro Tip: ZIS is a logistics provider and freight coordinator. 17TRACK is an independent tracking platform; it cannot change an address, release customs cargo, approve a refund or open a carrier claim.

How to Track ZIS Packages

Use the official ZIS tracking page when the shipper gives you a ZIS logistics reference. Use 17TRACK when you need a consolidated view across available carriers or handoff events.

Route	Steps
Official ZIS tracking	1. Find the shipment identifier in the booking confirmation, freight documents or shipper message. 2. Open the official tracking page. 3. Enter the identifier. 4. Compare the latest event with the physical stage of transport.
17TRACK	1. Enter the available shipment number. 2. Allow automatic carrier recognition or select ZIS where supported. 3. Review origin, handoff and destination events. 4. Ask the seller or shipper to confirm the underlying carrier if recognition fails.
No usable number	Ask the shipper for the tracking number, bill of lading number or freight reference. An e-commerce order number normally identifies the sale, not the physical shipment.

Tracking Number Formats and Examples

The supplied official ZIS pages describe online tracking but do not publish a universal public number grammar. ZIS shipments may therefore use a freight reference, bill of lading identifier, partner carrier number or destination handoff number. A searchable number is not necessarily issued by ZIS.

Tracking Number Format

Identifier family

Normalized pattern or example

ZIS logistics reference

Use the exact reference supplied by ZIS or the shipper, with spaces and hyphens preserved until the official system indicates otherwise.

View all details for ZIS logistics references

Issued by	The issuing party depends on the booked transport product and document set.
Typical use	Freight booking, cargo movement, warehouse coordination or shipment inquiry.
Who sees it	Shippers and business customers usually receive it in booking or freight documentation.
Limitation	ZIS does not publish a single public prefix, fixed length or checksum rule on the reviewed tracking page.

Partner-issued identifier

Use the partner’s complete identifier, such as an ocean, air, customs, warehouse or last-mile reference, only when supplied by the shipper.

View all details for partner-issued identifiers

Tracking scope	Visibility may begin only when the relevant partner accepts or scans the cargo.
Cross-border use	A destination carrier may continue the origin number or issue a separate last-mile number.
Recognition advice	Do not infer service type from a prefix alone; verify through the official tracking result or the shipper.

Order or reference number

Marketplace order IDs, purchase references and quotation numbers are not automatically physical tracking numbers.

Tracking Statuses and Meanings

Status

Lifecycle stage

Shipment information received

Pre-shipment; electronic data may exist before physical acceptance.

View all details for shipment information received

What it means	The shipper or logistics system has created shipment information.
Responsible party	The shipper remains responsible for presenting the cargo for acceptance.
Next action	Wait for an acceptance or warehouse receipt event; ask the shipper to verify handover if nothing follows.

In transit

The shipment is moving through a transport, port, warehouse or line-haul stage.

View all details for ZIS in-transit events

Current custodian	The current custodian may be ZIS, an ocean or air carrier, a terminal, a warehouse or a destination partner.
Visibility	Physical movement can continue during gaps between facility scans.
Customer action	Compare the latest location with the promised route and contact the shipper for a freight-level update.

Customs or handoff

Cross-border processing or transfer between logistics parties; arrival at customs is not proof of release.

Delivered or warehouse received

The recorded destination event may mean final delivery, warehouse receipt or delivery to a named facility; confirm the event wording.

Exception or return

An address, document, customs, capacity, damage or delivery problem requires shipper action.

Services and Delivery Times

ZIS publishes configurable logistics solutions rather than one universal parcel timetable. Delivery depends on the selected ocean or air route, customs work, warehouse handling, destination and final-mile arrangement.

Service Comparison

Service	Best for
Ocean booking	Full-container and less-than-container-load international freight.
Air booking	Air cargo requiring coordinated booking, documents and customs handling.
Customs and port services	Import/export declarations, documents, inspection support, bonded supervision and cargo insurance coordination.
North American fulfillment	FBA transfers, one-piece fulfillment, relabeling, returns, repairs and storage.

Delivery Time

Service	Published timing information
Customized ocean or air route	The reviewed official pages do not publish a universal delivery standard; obtain the route-specific quotation and operating schedule from ZIS.
Customs services	The customs page publishes service-operation targets for selected China import/export procedures, but these are customs handling targets, not end-to-end delivery guarantees.
North American warehouse fulfillment	The homepage displays a 2.26-day U.S. average warehouse fulfillment figure; the applicable service scope and calculation basis should be confirmed with ZIS.

Destination Country Delivery Times

Destination region	Route-specific planning guidance
United States	ZIS publishes North American warehouse fulfillment and FBA coordination. End-to-end timing must be quoted by origin, port, customs route, warehouse and final destination.
Canada or Mexico	The official last-mile page describes forwarding from the United States to Canada and Mexico. Confirm the selected transfer mode, customs responsibility and destination partner before dispatch.
Other international destinations	ZIS describes integrated ocean, air, customs and warehouse solutions, but the reviewed pages do not provide country-specific delivery ranges or averages.

Common Tracking Problems and Solutions

Problem or status	First response
Invalid number	Remove accidental spaces only if the system requires it, verify every character, and ask the shipper whether the number is a booking or order reference.
No events	Confirm that cargo was physically handed over; electronic pre-advice does not prove acceptance.
Long tracking gap	Check whether the shipment is between port, customs, warehouse or partner scans, then request a shipment-level update from the shipper.
Customs delay	Ask the importer or customs broker which invoice, license, classification or tax document is required.
Delivered but missing	Check the named warehouse, receiving desk, neighbors and delivery evidence; the seller or contracting shipper should open the formal investigation.
Damage or loss	Photograph the packaging and contents, preserve all packing materials, notify the shipper promptly and request the applicable carrier or insurance claim process.

International Shipping, Customs and Carrier Handoffs

Stage	What the customer should understand
Booking and origin pickup	ZIS coordinates the selected ocean or air booking and the agreed collection or warehouse process.
Export customs and security	The shipment requires accurate commercial documents and compliance with export controls.
Line-haul and port or airport handling	Ocean or air carriers, terminals and ground operators may generate events under their own references.
Destination customs	Arrival at a destination port or customs facility does not equal customs release; the importer may need to provide documents or pay assessed charges.
Warehouse and last mile	ZIS states that North American cargo can be transferred to warehouses, marketplaces or third-party facilities by truck, rail or air according to the configured route.

Delivery Management and Post-shipment Options

The reviewed official pages confirm warehouse, transfer, return, repair and fulfillment operations. They do not publish a consumer self-service address-change, interception or guaranteed redelivery tool.

Option	Who should request it
Warehouse fulfillment or transfer	The contracted business customer should request routing through the ZIS account or operations contact.
Return, repair or return-to-warehouse handling	The shipper or marketplace business should provide authorization, destination and item details before movement.

Lost, Damaged, Claims, Insurance and Refunds

Process

Use when

Tracking inquiry

Use when an event is unclear or a movement gap needs operational clarification.

View all details for ZIS tracking inquiries

Who files	The shipper, consignee or authorized business contact should contact ZIS with the shipment identifier.
Evidence	Provide booking documents, recent event, origin and destination, cargo description and correspondence.
Outcome	An operational update or request for further documents.

Insurance or cargo claim

The official services page lists cargo insurance support. Claim eligibility, filing deadlines and settlement terms depend on the contract and selected carrier.

View all details for ZIS insurance claims

Who files	The contracting shipper or insured party should follow the applicable freight contract.
Evidence	Retain the tracking or freight reference, invoice, packing list, commercial value proof, photographs and original packaging.
Filing time	Use the deadline in the shipment contract or insurance policy; the reviewed public pages do not state one universal deadline.

17TRACK cannot approve a ZIS claim, refund freight charges or determine insurance liability.

Shipping Restrictions and Special Handling

Category	Operational requirement
Dangerous or regulated goods	Declare the cargo and obtain applicable classification, inspection or dangerous-goods documentation before booking.
Import-controlled goods	Licenses, 3C-related documentation, energy-efficiency assessment or other permits may apply to specific imports.
General cargo data	Provide accurate commodity name, pieces, weight, dimensions, consignee information and customs documents.

Customer Service

Channel	Verified contact or link
Online tracking	Official ZIS tracking page
Global free hotline	400-9685-4628
Business phone	+86 138-2959-1369
Contact page	ZIS contact page

Before contacting ZIS, prepare the shipment number, booking date, origin and destination, service type, latest scan, cargo description, declared value and photographs where damage is involved. For marketplace orders, the seller or contracting shipper is usually the most effective escalation party.

Ecommerce and Business Tracking

Businesses should distinguish the ZIS operational tracking system from a multi-carrier platform. ZIS’s published services support cross-border supply-chain coordination and North American fulfillment; the reviewed official pages do not publish a public developer API, webhook specification or batch-tracking contract.

Developer/API Comparison

Option

Provider

Official operational tracking

ZIS

View all details for official ZIS tracking

Primary use	Manual shipment lookup through the ZIS logistics system.
Developer documentation	The reviewed official pages provide a tracking web page, not public API documentation.
Business action	Ask ZIS for account-specific integration options when arranging a commercial solution.

Multi-carrier API

17TRACK

View all details for the 17TRACK API

Primary use	Programmatic tracking across supported carriers and normalized shipment events.
Authentication	17TRACK documentation specifies an API token header.
Documentation	17TRACK API documentation

FAQ

Basic FAQs

1. How do I track my ZIS package?

Enter the shipment identifier on the official ZIS tracking page or use 17TRACK to view available events.

2. Where can I find my ZIS tracking number?

Check the booking confirmation, freight document, warehouse notice or shipping message from the seller.

3. What does a ZIS tracking number look like?

ZIS does not publish one universal public format, so use the exact reference supplied by the shipper.

4. Why has my ZIS shipment not received its first scan?

Electronic shipment data may be created before physical acceptance; ask the shipper to confirm handover.

5. Why is my ZIS tracking not updating?

The cargo may be between port, customs, warehouse or partner scans; request an operational update with the full reference.

6. How long does ZIS delivery take?

Timing is route-specific and depends on the ocean or air service, customs, warehouse and destination delivery arrangement.

7. What should I do after a ZIS delivery exception?

Check the address and customs or document requirements, then have the shipper contact ZIS with the latest event.

8. What should I do if ZIS says delivered but I cannot find the cargo?

Check the receiving warehouse, security desk and delivery evidence, then ask the contracting shipper to open an inquiry.

9. How do I report a lost or damaged ZIS shipment?

Preserve packaging and evidence, notify the shipper promptly and follow the applicable freight or cargo-insurance process.

10. How can I contact ZIS?

Use the official contact page, call 400-9685-4628, or call +86 138-2959-1369 for business contact.

Expert FAQs

11. Is a ZIS tracking reference always issued by ZIS?

No; a searchable reference may be issued by an ocean carrier, airline, terminal, warehouse or last-mile partner.

12. Does a customs arrival event mean that a ZIS shipment has cleared customs?

No; arrival at customs indicates processing at a customs facility, while release requires completion of the applicable import procedure.

13. What does ZIS do in North American fulfillment?

ZIS states that its North American warehouse network supports FBA transfers, fulfillment, relabeling, returns, repairs and storage.

14. Can ZIS move cargo from the United States to Canada or Mexico?

The official last-mile page describes forwarding from the United States to Canada and Mexico; the exact route and customs arrangement must be confirmed per shipment.

15. Does ZIS publish a public tracking API?

The reviewed official pages publish web tracking but do not publish public API documentation; businesses should ask ZIS about account-specific integration.

16. Can 17TRACK change a ZIS delivery address?

No; 17TRACK only aggregates available tracking data, while delivery instructions must be handled by the responsible logistics party.

Tracking API

17TRACK API

// ZIS: current public official tracking API not confirmed.
// 17TRACK API reference: https://api.17track.net/en/doc
// Confirm the current ZIS carrier code in 17TRACK documentation before production use.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]