SRJ Tracking

Please enter the SRJ tracking number to check the latest shipping status.

TRACK

About SRJ

SRJ(SiRuiJie or 思睿捷供应链) is a China-based supply-chain and international logistics provider identified on its official English website as Suzhou Siruijie Supply Chain Management Co., Ltd. SRJ arranges international express, dedicated-line delivery, air freight and sea freight, and provides shipment tracking solutions. Its dedicated lines named on the official site serve South Korea, Vietnam, Bangladesh, Cambodia, Myanmar and India.

Field	Confirmed information
Official name	Suzhou Siruijie Supply Chain Management Co., Ltd.
Official website	SRJ official website
Carrier type	International logistics and supply-chain provider coordinating multiple transport modes and delivery partners.
Primary region	China-origin international shipments, with named dedicated lines to South Korea, Vietnam, Bangladesh, Cambodia, Myanmar and India.
Tracking page	Track Shipments

Carrier Entity Relationships

Entity	Relationship summary
Canonical carrier	SRJ is the customer-facing logistics provider represented by Suzhou Siruijie Supply Chain Management Co., Ltd.
Operated services	SRJ offers international express, dedicated-line express, international air freight and international sea freight services.
Tracking product	SRJ provides a shipment-tracking page that accepts up to 30 tracking or reference numbers, one per line.
Network entities	SRJ coordinates domestic customs, airlines, customs-clearance companies, delivery companies and local postal companies according to the service.
International partners	Local postal companies or destination delivery companies may perform later transport stages; a partner scan does not by itself prove SRJ physically received the shipment.
17TRACK relationship	17TRACK is an independent tracking platform that may aggregate available events and does not operate SRJ shipments.

Quick Answer

Enter the shipment’s tracking number or consignment reference on the official SRJ tracking page or on 17TRACK. If no result appears, check the number, remove extra spaces, confirm that the seller has supplied a shipment identifier rather than an order number, and allow time for the first physical scan. 17TRACK does not transport parcels, change addresses, issue refunds or decide claims.

How to Track SRJ Packages

Copy the tracking number or consignment reference from the seller’s dispatch message, receipt or shipping label.
Open the official SRJ tracking page and enter one number per line, up to 30 numbers.
Alternatively, enter the number in 17TRACK for multi-carrier event aggregation.
Compare the latest event, location and delivery outcome. A reference number may identify a shipment without being the carrier-issued barcode.

An order number, invoice number, rate-quotation number and tracking number are different identifiers. If the number is not recognized, ask the sender to confirm the exact consignment number and the transport partner selected.

Tracking Number Formats and Examples

SRJ’s public tracking page accepts shipment numbers and the customer’s own consignment references, but the supplied official material does not publish a single universal SRJ numbering pattern. Prefixes alone should not be used to infer a service.

Tracking Number Format

Identifier family

Normalized pattern

SRJ consignment number

Use the exact number shown on the SRJ receipt, label or dispatch record; a public normalized pattern is not stated.

View all details for SRJ consignment numbers

Issued by	The shipment record may be created by SRJ or by a transport partner selected for the movement.
Typical use	International express, dedicated-line, air-freight or sea-freight shipment identification.
Who sees it	The shipper and buyer normally see it in the shipping record, label or dispatch message.
Tracking scope	Visibility depends on scans supplied by SRJ and the relevant airline, postal or last-mile partner.
Caveat	Do not substitute an order ID or rate-quotation number; request confirmation from the sender if recognition fails.

Partner or postal identifier

A partner-issued number may use that partner’s own format, including an international postal format.

View all details for partner identifiers

Issued by	The origin postal operator, airline-linked logistics provider or destination carrier may issue the identifier.
Typical use	Cross-border handoff, customs processing or destination delivery.
Who sees it	It may appear in marketplace notifications, a partner label or destination-carrier tracking.
Tracking scope	One number may remain visible across a handoff, or a second last-mile number may be linked.
Caveat	Being searchable through SRJ does not prove that SRJ issued the number.

Merchant reference

Seller-defined letters or digits; format varies by merchant and is not necessarily a transport barcode.

View all details for merchant references

Issued by	The shipper or ecommerce system.
Typical use	Customer-service lookup and shipment-to-order matching.
Who sees it	The buyer may see it in an order email or seller portal.
Tracking scope	It works only when the SRJ tracking system has stored the reference.
Caveat	Use the carrier consignment number when the reference returns no event.

Tracking Statuses and Meanings

Status

Lifecycle stage

Label or shipment record created

Pre-shipment

View all details for pre-shipment status

What it means	Electronic information exists; it does not prove physical acceptance.
Responsible party	The shipper must tender the goods to SRJ or the selected partner.
Next step	An acceptance, pickup or facility scan should appear.
Your action	Ask the seller whether the parcel has physically been handed over.

Accepted / in transit

Origin processing or line-haul

View all details for accepted or in-transit status

What it means	A scan records handling, sorting or movement.
Responsible party	SRJ or its contracted transport provider controls the current leg.
Next step	Further facility, departure or arrival scans are expected.
Your action	Monitor the official page and preserve the shipment record.

Customs or partner handoff

Cross-border processing

View all details for customs or handoff status

What it means	The shipment is undergoing export, import or partner processing.
Responsible party	Responsibility may move among customs, SRJ and a destination carrier.
Next step	Release, onward transport or a request for information may follow.
Your action	Provide documents or taxes when the responsible carrier or customs authority requests them.

Out for delivery / delivered

Last mile

View all details for delivery status

What it means	The destination delivery company reports delivery activity or a delivery scan.
Responsible party	The last-mile carrier is normally responsible for the delivery attempt.
Next step	Delivery, pickup, reattempt or return may occur.
Your action	Check the delivery location and contact the seller or delivery carrier for proof if necessary.

Services and Delivery Times

The official site describes service categories but does not publish a universal delivery timetable. Delivery depends on origin, destination, transport mode, customs and the destination partner.

Service Comparison

Service

Best for

International express

Express documents and parcels requiring broad international coverage.

View all details for international express

Coverage	The official site names global coverage through major express providers.
Tracking level	Tracking is provided through the selected transport network.
Limitation	The page does not state a universal delivery guarantee.

Dedicated-line express

Door-to-door shipments on lines to South Korea, Vietnam, Bangladesh, Cambodia, Myanmar and India.

View all details for dedicated-line express

Network role	SRJ coordinates customs, airlines, clearance companies and delivery companies.
Tracking level	The official description says the service is door-to-door; event depth depends on partners.
Limitation	No public route-by-route delivery standard is stated.

International air freight

Daily air-freight shipments and larger international cargo.

View all details for international air freight

Tracking level	The official site states that full-process tracking and inquiry are provided.
Coverage	The service focuses on import, export and air-freight movements.
Limitation	Published delivery standards and guarantee terms are not stated.

International sea freight

International cargo and small parcels using local postal delivery.

View all details for international sea freight

Network role	SRJ connects with local postal companies in major countries for delivery.
Published statement	The Chinese site mentions sea-freight delivery in four to five days in a service description; the applicable route and counting method are not specified.
Limitation	Do not treat that statement as a worldwide delivery promise.

Delivery Time

Service	Published delivery standard
All listed international services	Route-specific timing varies by origin, destination, customs, transport mode and service selection; no universal standard is stated.

Destination Country Delivery Times

Destination region

Operational guidance

South Korea, Vietnam, Bangladesh, Cambodia, Myanmar and India

SRJ publicly identifies dedicated lines to these destinations; obtain a route-specific estimate from SRJ because a country-by-country range and average are not published on the supplied official pages.

View all details for named dedicated-line destinations

Primary service type	Dedicated-line express.
Last-mile handoff	A delivery company or local postal company may complete the destination leg.
Customs tip	Prepare an accurate commercial description, consignee details and any documents requested by the clearance party.
Timing boundary	Do not convert the service category into a guaranteed number of days.

Common Tracking Problems and Solutions

Problem/status shown

Immediate action

Invalid number

Re-enter the exact consignment number, remove accidental spaces and ask the sender to distinguish it from an order ID.

View all details for an invalid number

Likely cause	Typographical error, inactive record or partner-issued identifier.
Check first	Receipt, label, dispatch email and shipment date.
Escalation	The shipper should contact SRJ because the shipper owns the booking record.

No update or label created

Ask whether the goods were physically tendered; electronic pre-advice is not acceptance.

View all details for a missing update

Likely cause	First scan delay, weekend handling, facility transfer or partner data delay.
Check first	Official SRJ tracking and any destination-partner tracking reference.
Escalation	Use the sender’s SRJ contact channel if the promised dispatch window has passed.

Customs or delivered but not received

For customs, supply requested documents; for delivery, check the address, household, reception desk, neighbours and proof of delivery before contacting the seller.

View all details for customs or delivery exceptions

Responsible party	Customs controls clearance; the destination delivery company controls the delivery scan.
Evidence	Tracking number, address, recent scan, delivery photo or signature where available.
Next escalation	The recipient contacts the last-mile carrier where identified; the buyer also asks the seller to open a carrier inquiry.

Lost, damaged or returned

Preserve packaging and contents, photograph damage, and have the shipper request an inquiry or claim from SRJ.

View all details for loss, damage or return

Who files	The shipper normally holds the booking and should begin the carrier process.
Required evidence	Consignment number, shipment details, value evidence, photographs and packaging.
Timing	Filing windows depend on the selected service and applicable terms; confirm them with SRJ.

International Shipping, Customs and Carrier Handoffs

Stage

Typical responsibility

Origin pickup and export preparation

SRJ or its origin partner receives the goods, prepares transport data and coordinates export handling.

View all details for origin processing

Tracking event	Pickup, acceptance or origin processing may appear.
Number change	A partner identifier may be linked without replacing the original reference.
Customer action	Ensure the address, contents description and contact information are accurate.

Export customs and line-haul

Customs and the airline, sea carrier or express network handle export clearance and international movement.

View all details for export and line-haul

Tracking event	Departure, flight, vessel or export-processing events may be visible.
Visibility gap	Data can pause while the shipment is between facilities or systems.
Customer action	Do not interpret departure as destination customs release.

Import customs and last mile

Destination customs and a local postal or delivery company may clear and deliver the shipment.

View all details for destination handoff

Tracking event	Arrival, customs review, release, handoff or delivery events may appear.
Number change	The destination partner may provide a linked last-mile identifier.
Customer action	Pay assessed taxes or provide import information only through the responsible official channel.

Customer Service

Channel

Verified contact or link

Official tracking

Track Shipments

View all details for official tracking

Best for	Shipment events, delivery outcome and available signature information.
Information to prepare	Tracking number or consignment reference.
Limitation	Event visibility depends on the participating transport systems.

Telephone

13204004652

View all details for telephone support

Best for	Shipment-specific assistance and escalation.
Hours	Hours and time zone are not stated on the supplied official page; confirm availability when calling.
Prepare	Tracking number, ship date, origin, destination and latest scan.

260388665@qq.com

View all details for email support

Best for	Written requests, evidence and shipment documentation.
Language	The official site presents Chinese and English service content.
Prepare	Include the number, contact details, issue description and photographs or value evidence where relevant.

FAQ

Basic FAQs

1. How do I track SRJ packages?

Enter the consignment number on the official SRJ tracking page or use 17TRACK.

2. Where can I find my SRJ tracking number?

Check the shipping label, receipt, seller dispatch message or consignment record.

3. What does an SRJ tracking number look like?

SRJ does not publish one universal public pattern, so use the exact identifier supplied by the sender.

4. When will the first SRJ scan appear?

The first event appears after shipment data is matched with a physical pickup or processing scan.

5. Why is my SRJ shipment not updating?

A handoff, facility transfer or data delay can create a visibility gap; confirm the number and ask the sender to check the shipment record.

6. How long does SRJ delivery take?

Timing depends on route, service, customs and the destination partner because the public pages do not state one worldwide standard.

7. What should I do after a failed delivery?

Review the latest event and contact the identified last-mile carrier or the seller for re-delivery instructions.

8. SRJ shows delivered, but I have not received the parcel. What now?

Check the delivery address, household, reception desk and neighbours, then request proof of delivery through the seller or delivery carrier.

9. How do I report a lost or damaged SRJ shipment?

Preserve the packaging and evidence and ask the shipper to start an SRJ inquiry or claim.

10. How do I contact SRJ?

Use 13204004652 or 260388665@qq.com and include the tracking number and latest scan.

Expert FAQs

11. Does SRJ operate every transport leg?

No single public page establishes that SRJ operates every leg; SRJ describes coordination with airlines, clearance companies, delivery companies and local postal companies.

12. Does a partner scan mean SRJ has accepted the shipment?

No; electronic pre-advice or a partner event can precede physical acceptance, so look for an acceptance or pickup event.

13. Can a destination postal company deliver an SRJ shipment?

Yes, SRJ states that international shipping can connect with local postal companies for destination delivery.

14. Does arrival at destination customs mean the parcel is released?

No; arrival, customs review and customs release are separate events, and the recipient may need to provide information or pay assessed charges.

15. Can SRJ track multiple shipments at once?

Yes, the official tracking page states that up to 30 numbers can be entered, with one number per line.

16. Does SRJ publish a public tracking API?

A current public SRJ tracking API is not described on the supplied official pages; business users should contact SRJ directly before building an integration.

Tracking API

// 1. SRJ official tracking API
// Current public official tracking API not confirmed.

// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// Confirm the current SRJ carrier code in 17TRACK documentation
// before production use.