SRH Tracking

Please enter the SRH tracking number to check the latest shipping status.

eva@srh-express.com; 953567089@qq.comhttp://www.srh-express.com/

TRACK

About SRH

SRH is the public-facing logistics brand associated with Shenzhen SRH International Logistics Co., Ltd. The company provides China-origin international logistics services, including pickup, transportation, sorting, warehousing, customs brokerage and delivery. Its published network is focused on Southeast Asia and selected Middle East and South Asian destinations.

Fact	Verified information
Official name	The official site identifies the company in Chinese as 深圳赛瑞达国际物流有限公司 and uses SAFE REACH INT'I LOGISTICS CO.,LIMITED in English materials.
Official website	http://www.srh-express.com/
Carrier type	International logistics provider and freight-forwarding operator offering air, sea, road and special-line services.
Primary region	Southeast Asia, with published services for Malaysia, Singapore, Indonesia, the Philippines, Thailand, Vietnam, Myanmar, Brunei, Cambodia, South Korea, the United Arab Emirates and Taiwan.
Founded	The About page states 16 October 2020.
Headquarters	Shenzhen, Guangdong, China; the published service address is in Bao'an District, Fuhai Subdistrict.

Carrier Entity Relationships

Entity	Relationship and tracking significance
SRH	SRH organizes China-origin logistics services and provides its own tracking query website and logistics systems.
Air and sea special lines	These are SRH-arranged transport products linking origin handling with destination customs and delivery.
Destination local couriers	SRH states that local commercial delivery services and recognized local courier services may perform final delivery; a local scan therefore does not necessarily mean that local courier issued the original number.
17TRACK	17TRACK is an independent aggregation platform that may display available SRH events; 17TRACK does not transport the shipment or decide claims.

Quick Answer

Enter the shipment or tracking identifier supplied by the sender into the official SRH tracking page or into 17TRACK. If no result appears, first remove spaces and punctuation, verify that you used a tracking number rather than an order number, and allow time for the sender's shipment pre-alert or first physical scan. 17TRACK is independent from SRH and cannot change an address, issue a refund, or approve a claim.

How to Track SRH Packages

The sender normally provides the identifier after creating a shipment in the SRH system. Buyers should ask the seller for the shipment number, service name and destination delivery partner when the order page shows only an order or reference number.

Tracking path	Steps and limitations
Official SRH tracking	Open the official website, use its tracking or multi-piece query function, enter the shipment identifier, and compare the latest event with the service and destination supplied by the sender.
17TRACK	Open 17TRACK, enter the identifier, and let the platform attempt carrier recognition. Aggregated visibility depends on events made available by SRH and any destination partner.
No number or invalid number	Contact the merchant or sender first. An order ID, payment ID, warehouse reference and delivery notice are not automatically the same as the shipment number.

Tracking Number Formats and Examples

The supplied SRH pages do not publish one universal public numbering pattern. SRH operates multiple special lines and may coordinate destination delivery through local partners, so a number visible in a marketplace can be partner-issued or merchant-generated. Do not infer a service from a prefix alone.

Tracking Number Format

Identifier family	Normalized pattern
SRH shipment identifier	Carrier-specific alphanumeric or numeric pattern; use the exact identifier supplied by SRH or the sender.
Merchant order/reference ID	Marketplace or seller reference; it may locate an order but is not necessarily searchable as a transport identifier.
Destination last-mile identifier	A local partner number may appear after handoff. It can be different from the original SRH or merchant reference.
Safe example	SRH######## or #### #### ####; examples are intentionally masked and are not queryable shipment numbers.

Tracking Statuses and Meanings

Status	What it means
Label created / pre-alert	Shipment data has been entered, but this does not prove that SRH has physically received the goods. Ask the sender to confirm warehouse delivery.
Accepted / received	A receiving or warehouse scan indicates that the shipment entered the handling process.
In transit	The shipment is moving through sorting, consolidation, air, sea or road transport. Scans can be sparse between facilities.
Customs or clearance	Documents or goods are being reviewed; arrival at a customs facility is not the same as release.
Handover / local delivery	Destination handling or a local courier may now control the next physical movement.
Out for delivery / delivered	The local delivery stage is active or a delivery scan was recorded. If delivery is disputed, check the address, building reception, neighbors and available proof before contacting the sender.
Exception / return	An address, clearance, delivery or transport issue requires review; the sender should coordinate with SRH where the shipment account is held.

Services and Delivery Times

Service Comparison

Service	Best for
Air special lines	Faster China-to-Southeast-Asia transport connected to destination clearance and delivery.
Sea special lines	Lower-speed door-to-door or door-to-warehouse movement for selected Southeast Asian markets.
Third-country transfer	Routing through Malaysia, Thailand, Vietnam or Singapore when an intermediate country is used.
Overseas warehouse	Storage resources and related overseas warehouse solutions.

Delivery Time

Published service	Published reference time
Malaysia air special line	3–4 business days on the published service page; the site also describes a 48-hour air service for a Malaysia air line.
Singapore air special line	3–4 business days.
Indonesia air special line	5–7 business days.
Philippines air special line	3–4 business days.
Thailand express special line	4–6 business days.
Vietnam small-package road line	2–3 business days.
Sea special lines	Published examples include Thailand 15–18 business days, Philippines 15–20 business days and Indonesia 15–20 business days.

Destination Country Delivery Times

Destination country or region	Published range and service context
Malaysia	Air special line: 3–4 business days; local clearance and delivery follow the international handoff.
Singapore	Air special line: 3–4 business days; DDU products place import obligations on the applicable party.
Indonesia	Air special line: 5–7 business days; sea small-package line: 15–20 business days.
Philippines	Air special line: 3–4 business days; sea small-package line: 15–20 business days.
Thailand	Express special line: 4–6 business days; sea line: 15–18 business days.
Vietnam	Small-package road line: 2–3 business days; another road line is listed at 20–25 business days.
Myanmar, Brunei, Cambodia, South Korea, United Arab Emirates and Taiwan	SRH lists dedicated products for these destinations, but the supplied official pages do not provide a single comparable delivery range for each destination.

Published times are reference times rather than a universal guarantee. Customs, weekends, holidays, weather, peak volumes, address quality, prohibited goods and partner handoffs can extend delivery.

Common Tracking Problems and Solutions

Problem or status shown	Immediate solution
Invalid number	Check every character, remove copied spaces, and ask the sender whether the number is an order ID or a transport ID.
No tracking events	Ask the sender to confirm system pre-alert, warehouse receipt and the selected SRH service. Data entry does not prove physical acceptance.
No update in transit	Allow for line-haul and customs scan gaps, then contact the sender with the last event and shipment date.
Customs hold	Confirm commercial invoice, specific declaration, import permits and tax or DDU responsibility with the sender or consignee.
Delivered but missing	Check the delivery address, household members, reception desk and neighbors; request delivery evidence from the sender and ask the local delivery partner to investigate.
Failed delivery or return	Verify phone number and address immediately. The sender should ask SRH whether redelivery, pickup or return instructions are still possible.
Loss or damage	Preserve packaging and contents, photograph the damage, retain invoices and have the shipper start the carrier investigation or claim.

International Shipping, Customs and Carrier Handoffs

Stage	What happens
Origin pickup and warehouse	The sender creates a shipment, provides a specific goods description and sends the parcel to an SRH warehouse.
Sorting and consolidation	SRH sorts, consolidates and prepares air, sea or road movement; tracking visibility can pause during consolidation.
Export and line-haul	The shipment moves through export procedures and the selected international route.
Destination customs	Customs documents, declared goods and import requirements are reviewed. Arrival at a customs facility does not equal release.
Partner handoff and last mile	SRH states that local commercial or recognized local courier services may deliver. A local number or scan may appear after handoff.

DDP and DDU are different commercial arrangements. Confirm who pays duties, who supplies permits and who responds to customs requests before shipping. SRH requires specific declarations and lists separate channels for ordinary, battery, sensitive, cosmetic and food cargo.

Delivery Management and Post-shipment Options

Option	Published capability
Delivery appointment	For the Malaysia and Singapore examples, the local delivery service may call the recipient and arrange a delivery time.
Second delivery attempt	The site describes two free delivery attempts for the referenced local services; eligibility depends on the selected route.
Overseas pickup	After unsuccessful delivery, the parcel may be taken to an overseas warehouse or station and the recipient notified to collect it.
Delivery evidence	For referenced Malaysia and Singapore services, the site says delivery-location pictures may be available.

Lost, Damaged, Claims, Insurance and Refunds

The supplied official pages provide contact details and service descriptions but do not publish a universal claim deadline, insurance schedule or postage-refund policy. The shipper should start the transport investigation with SRH or the account holder, while a marketplace refund remains a separate seller process.

Process	Use when and who acts
Tracking inquiry	Use for missing scans or status clarification; the recipient can ask the seller, but the shipper normally has the shipment account relationship.
Transport investigation	Use for suspected loss, delivery dispute or prolonged exception; prepare the tracking number, dates, addresses and last scan.
Damage claim	Preserve packaging, contents, photos, invoice and declared value, then ask the shipper to confirm the applicable claim route.
Marketplace refund	The buyer requests this from the seller or marketplace under its own policy; 17TRACK cannot approve it.

Shipping Restrictions and Special Handling

Category	Official handling guidance
Ordinary goods	The ordinary-goods channel excludes electrical, magnetic, counterfeit, liquid and other sensitive goods.
Battery and sensitive goods	Some channels accept compliant built-in batteries, cosmetics, vacuum-packed food or limited liquids subject to route and import requirements.
Rejected goods	The official service detail lists alcohol, tobacco and electronic cigarettes on the referenced channel, live food, explosives, gases, specimens, pesticides, controlled knives, crossbows, loose power banks and unidentified liquids or powders among rejected or prohibited examples.
Declaration and packaging	The goods description must be specific rather than a broad category, and orders must be pre-advised in the SRH system with the designated label.

Customer Service

Channel	Verified contact or purpose
Telephone	400-101-1017; the official site publishes this number for inquiries and service-point contact.
Email	eva@SRH-express.com; prepare the shipment number, sender and recipient details, service, dates and latest scan.
Online support	The Help page describes 7-day, 12-hour human online customer service and a multi-piece query function.
Service point	Shenzhen Bao'an District, Fuhai Subdistrict, Heping Community, Fuqiao 2nd Zone, Building 8, Room 101, Warehouse 66.

For an efficient escalation, contact the seller or shipper first, then SRH with the tracking number, shipment date, service name, origin and destination addresses, last event, declared contents, value evidence and photographs where relevant.

Ecommerce and Business Tracking

SRH states that it has developed a TMS consolidation mini-program, an OMS international special-line system and a full-process tracking query website. These tools support shipment preparation and operational visibility, while 17TRACK can provide an independent multi-carrier view where data is available.

Option	Provider
SRH operational systems	SRH
17TRACK API	17TRACK

The supplied SRH pages describe systems but do not publish a current public API endpoint, authentication method, webhook specification or migration notice. Businesses should request integration documentation directly from SRH. The 17TRACK API is intended for multi-carrier tracking and requires an account token.

FAQ

1. How do I track my SRH package?

Enter the shipment identifier on the official SRH tracking page or use 17TRACK, then compare the latest event with the sender's service and destination.

2. Where can I find my SRH tracking number?

Look in the seller's dispatch message, shipping label, warehouse receipt or SRH order record; ask the seller if you see only an order number.

3. What does a SRH tracking number look like?

SRH does not publish one universal public format on the supplied pages, so use the exact masked or complete identifier issued for your shipment rather than relying on a prefix.

4. When will the first SRH scan appear?

The first event normally follows system pre-alert and physical receipt, but label creation alone does not demonstrate that SRH has received the goods.

5. Why is my SRH tracking not updating?

Sorting, consolidation, line-haul, customs and partner handoffs can create scan gaps; ask the shipper to verify the last physical scan and route.

6. How long does SRH delivery take?

Published examples range from 2–3 business days for a Vietnam small-package road line to 15–20 business days for some sea small-package services, depending on product and destination.

7. What should I do after a failed SRH delivery?

Confirm the address and phone number, then ask the seller whether the destination partner can redeliver or hold the parcel for pickup.

8. What should I do if SRH says delivered but I cannot find the parcel?

Check the delivery address, reception, household members and neighbors, then request delivery evidence and a local delivery investigation through the shipper.

9. How do I report a lost or damaged SRH shipment?

Preserve the packaging and contents, take photographs, gather value evidence and ask the shipper to start the applicable transport investigation or claim.

10. How can I contact SRH?

Use 400-101-1017, eva@SRH-express.com or the online customer service described on the official Help page.

11. Does SRH provide international delivery?

Yes. SRH publishes international air, sea, road and special-line products linking China with destinations including Malaysia, Singapore, Indonesia, the Philippines, Thailand and Vietnam.

12. What is the difference between SRH DDP and DDU services?

DDP and DDU allocate customs and import-cost responsibilities differently; confirm the applicable payer and document provider for the exact product before dispatch.

13. Can SRH accept batteries, cosmetics or food?

Some designated sensitive channels list compliant built-in batteries, cosmetics, vacuum-packed food or limited liquids, subject to route and destination rules; ordinary channels exclude sensitive goods.

14. Which party delivers a SRH international parcel?

SRH states that local commercial delivery and recognized local courier services may perform the final delivery, so the last scan can belong to a destination partner.

15. Does SRH publish a public tracking API?

The supplied official pages describe internally developed logistics systems but do not publish a public API specification; businesses should request current integration details from SRH.

16. Can 17TRACK change my SRH delivery address?

No. 17TRACK displays available tracking data and cannot alter delivery instructions, approve refunds or handle claims.

Tracking API

17TRACK API reference

// 1. SRH official tracking API
// Current public official tracking API not confirmed.

// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// CARRIER_CODE must be confirmed from current 17TRACK carrier data.
// Do not substitute an unverified carrier code.