Old Dominion Tracking

Please enter the Old Dominion Freight Line tracking number to check the latest shipping status.

Customer.Service@odfl.comhttps://www.odfl.com/

TRACK

About Old Dominion Freight Line

Old Dominion Freight Line(Abbreviated as ODFL or OD) is a U.S.-based less-than-truckload freight carrier. It is not a postal operator or small-parcel courier; most tracking is tied to freight shipment identifiers such as a PRO number, bill of lading number, purchase order number, pickup number, load number or interline PRO number.

Carrier Overview

Field	Verified information
Official name	Old Dominion Freight Line, Inc.
Official website	https://www.odfl.com/
Carrier type	Less-than-truckload motor freight carrier with domestic LTL, expedited, trade-show, household-moving support and global freight solutions described on its official service pages.
Primary region	United States freight network, with cross-border and global services handled through Old Dominion Freight Line programs and partners where applicable.
Tracking page	Old Dominion Freight Line Trace Track LTL Freight
Parent organization	Old Dominion Freight Line, Inc. is the operating public company identified by the official site and investor materials.
Founded and headquarters	Old Dominion Freight Line describes its founding in 1934 and identifies Thomasville, North Carolina as its corporate headquarters.

Carrier Entity Relationships

Entity

Relationship summary

Old Dominion Freight Line

Old Dominion Freight Line is the canonical carrier entity and operates LTL freight transportation under the Old Dominion brand.

View all details for Old Dominion Freight Line

Entity type	Motor freight carrier
Why it matters to tracking	The carrier name tells users to search freight identifiers rather than postal parcel numbers.
Official evidence	Official company, service and tracking pages on odfl.com.

PRO number and shipment documents

Old Dominion Freight Line tracking can use the PRO number and selected shipment document references.

View all details for shipment identifiers

Entity type	Tracking products and identifiers
Why it matters to tracking	A bill of lading, purchase order or pickup number may locate a shipment even when the consignee does not know the PRO number.
Official evidence	Old Dominion Freight Line trace tool lists PRO, BOL, PO, pickup, load and interline PRO lookup options.

Service centers and linehaul network

Old Dominion Freight Line moves freight through service centers, pickup and delivery operations, and linehaul transportation between facilities.

View all details for network facilities

Entity type	Key network and facility entities
Why it matters to tracking	Arrived, departed, appointment and delivery events usually reflect terminal operations rather than home-delivery parcel scans.
Official evidence	Old Dominion Freight Line service center locator and LTL service materials.

Cross-border and global partners

Old Dominion Freight Line may use partner or interline arrangements for lanes outside its direct pickup and delivery network.

View all details for partner handoffs

Entity type	International or last-mile partners
Why it matters to tracking	An interline PRO or partner reference may appear when another carrier physically holds the freight.
Official evidence	Old Dominion Freight Line global services and tracking lookup options.

17TRACK

17TRACK aggregates available Old Dominion Freight Line shipment events when a compatible carrier record and identifier are available.

View all details for 17TRACK

Entity type	Independent tracking platform
Why it matters to tracking	17TRACK can help centralize tracking, but Old Dominion Freight Line remains responsible for transportation and shipment actions.
Official evidence	17TRACK tracking API documentation.

Quick Answer

To track Old Dominion Freight Line freight, enter the PRO number or another supported freight reference on the official Old Dominion Freight Line tracking page, or use 17TRACK to view available carrier events in a multi-carrier tracking workspace. If no result appears, first check whether you entered a freight reference rather than an order number, whether the shipper has tendered the freight, and whether Old Dominion Freight Line is the actual carrier.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK does not transport freight, change delivery appointments, approve address corrections, issue refunds or decide freight claims for Old Dominion Freight Line shipments.

How to Track Old Dominion Freight Line Packages

Old Dominion Freight Line tracking works best when you use the PRO number assigned to the freight bill. Business users may also trace by bill of lading, purchase order, pickup, load or interline PRO reference when those references are associated with the shipment record.

Tracking Paths

Path	Steps
Official Old Dominion Freight Line tracking	Open the official trace page, choose or enter the available identifier, submit the lookup, then review pickup, terminal, appointment, exception and delivery events.
17TRACK tracking	Enter the Old Dominion Freight Line identifier in 17TRACK, confirm the detected carrier when prompted, and monitor standardized tracking events across carriers.
No tracking number available	Ask the shipper, seller or broker for the PRO number or BOL number; Old Dominion Freight Line usually cannot locate a freight shipment from a marketplace order number alone.
Number not active	Wait for the shipper to tender the freight and for the first pickup or terminal scan; a document reference may exist before Old Dominion Freight Line physically receives the freight.

Tracking Number Formats and Examples

Old Dominion Freight Line freight identifiers are document and shipment references, not UPU S10 postal numbers or small-parcel labels. A number being searchable on the Old Dominion Freight Line site does not always mean Old Dominion Freight Line issued the number; BOL, PO and interline references can be created by a shipper, broker, customer system or partner carrier.

Tracking Number Format

Identifier family

Normalized pattern

PRO number

Numeric freight bill reference; remove spaces and punctuation before searching.

View all details for PRO number

Length/structure	Old Dominion Freight Line does not publicly document a complete consumer-facing length rule; use the exact PRO shown on shipping documents. Masked example: #########.
Issued by	Old Dominion Freight Line assigns the PRO to the freight shipment record.
Typical service/use	LTL freight tracing, customer service, delivery appointment review and claims.
Who sees it and where	Shippers see it on rate, pickup, BOL or shipment paperwork; consignees may see it in delivery notices or seller shipping emails.
Tracking scope	Tracks the Old Dominion Freight Line shipment record from pickup acceptance through transit, delivery, exception or claim-relevant events.
Important caveat	Do not infer service guarantee or lane from digit pattern alone; confirm in the shipment details or bill of lading.

Bill of lading number

Alphanumeric or numeric customer document reference; enter exactly as shown, omitting unnecessary separators if lookup fails.

View all details for bill of lading number

Length/structure	Varies by shipper system and document format. Masked example: BOL #### ####.
Issued by	Usually created by the shipper or transportation management system, then associated with Old Dominion Freight Line.
Typical service/use	Freight tendering, documentation, consignee reference and shipment lookup.
Who sees it and where	Shippers, brokers, warehouses and consignees may see it on the freight bill or commercial paperwork.
Tracking scope	Can locate the shipment when Old Dominion Freight Line has linked the BOL to the PRO record.
Important caveat	A BOL number is not always unique across all shippers, so the PRO is stronger for support and claims.

Purchase order number

Customer commercial reference; may contain letters, digits or separators.

View all details for purchase order number

Length/structure	Varies by merchant, manufacturer or consignee. Masked example: PO ######.
Issued by	Buyer, merchant or enterprise order system.
Typical service/use	Customer reconciliation and freight lookup when the PO was provided to Old Dominion Freight Line.
Who sees it and where	Marketplace buyers may know only an order or PO reference; enterprise receivers see it on receiving documents.
Tracking scope	Only works if the PO was transmitted with the shipment data.
Important caveat	A purchase order is not proof that Old Dominion Freight Line physically picked up the freight.

Pickup number

Pickup request reference tied to a scheduled pickup event.

View all details for pickup number

Length/structure	Varies by booking system. Masked example: PU #######.
Issued by	Old Dominion Freight Line booking or pickup process after a pickup is requested.
Typical service/use	Pickup confirmation before a PRO is known to the consignee.
Who sees it and where	Shippers and warehouses see it in pickup confirmations or dispatch communications.
Tracking scope	Useful before tender; shipment visibility improves after pickup and PRO association.
Important caveat	A scheduled pickup number does not mean the freight has been loaded.

Interline PRO

Partner-carrier freight reference used when another carrier participates in a lane.

View all details for interline PRO

Length/structure	Varies by partner carrier. Masked example: INT #### ####.
Issued by	Partner or interline carrier, not necessarily Old Dominion Freight Line.
Typical service/use	Cross-border, remote-lane, partner or global freight handoff visibility.
Who sees it and where	Brokers, shippers and consignees may see it when freight is transferred to or from another carrier.
Tracking scope	Visibility depends on data exchange between Old Dominion Freight Line and the partner carrier.
Important caveat	Physical custody may be with the partner when the interline reference is active.

Tracking Statuses and Meanings

Old Dominion Freight Line freight status events describe document creation, pickup, terminal movement, delivery appointment handling and final delivery. A scheduled pickup or shipment record is not the same as physical possession by Old Dominion Freight Line.

Status Quick Lookup

Status

What it means

Shipment information received

A freight record or document reference exists, but pickup may not have occurred.

View all details for shipment information received

Lifecycle stage	Pre-shipment
Current responsible party	Shipper until freight is physically tendered.
What happens next	Pickup is scheduled or freight is delivered to the carrier.
What you should do	Ask the shipper for the PRO and pickup confirmation if no movement appears.

Picked up

Old Dominion Freight Line has taken possession of the freight at origin.

View all details for picked up

Lifecycle stage	Accepted
Current responsible party	Old Dominion Freight Line origin pickup operation.
What happens next	Freight moves to an origin service center for sorting and linehaul.
What you should do	Monitor the estimated service information and ensure consignee contact details are correct.

Arrived at service center

Freight has reached an Old Dominion Freight Line terminal or handling facility.

View all details for arrived at service center

Lifecycle stage	In transit
Current responsible party	Old Dominion Freight Line terminal operations.
What happens next	Freight is sorted for linehaul, transfer, appointment or delivery route.
What you should do	No action is normally required unless the shipment is at destination and an appointment is needed.

Departed service center

Freight left a facility for the next terminal, destination area or delivery operation.

View all details for departed service center

Lifecycle stage	In transit
Current responsible party	Old Dominion Freight Line linehaul or local delivery network.
What happens next	The shipment receives another terminal scan, delivery appointment or out-for-delivery event.
What you should do	Continue monitoring; freight scans can be less frequent than parcel scans between terminals.

Appointment required or scheduled

Delivery depends on consignee appointment, dock availability or special handling instructions.

View all details for appointment required or scheduled

Lifecycle stage	Pickup or delivery management
Current responsible party	Consignee and Old Dominion Freight Line local service center.
What happens next	A delivery date or time window is confirmed subject to terminal capacity and access.
What you should do	Contact the local service center or shipper if the appointment information is wrong.

Out for delivery

Freight is on a local route for delivery to the consignee.

View all details for out for delivery

Lifecycle stage	Out for delivery
Current responsible party	Old Dominion Freight Line local delivery driver and terminal.
What happens next	Delivery, attempted delivery, refusal, exception or appointment update.
What you should do	Ensure access, dock, forklift, receiving staff and consignee phone are available.

Delivered

Old Dominion Freight Line recorded delivery and may have proof of delivery information.

View all details for delivered

Lifecycle stage	Delivered
Current responsible party	Consignee after successful delivery, subject to any claim review for loss or damage.
What happens next	Proof of delivery can be reviewed if available.
What you should do	Check receiving dock, front desk, signed documents and delivery location before escalating.

Exception, refused or unable to deliver

Delivery could not be completed because of access, appointment, address, refusal, damage, customs or other freight issue.

View all details for exception, refused or unable to deliver

Lifecycle stage	Exception or return
Current responsible party	Depends on cause: consignee for access, shipper for paperwork, Old Dominion Freight Line for carrier handling, broker for customs.
What happens next	Appointment reset, correction, storage, return, claim inspection or partner handoff.
What you should do	Contact the shipper or Old Dominion Freight Line with PRO, address and receiving instructions.

Services and Delivery Times

Old Dominion Freight Line service timing depends on origin, destination, service selected, tender time, freight characteristics, accessorial requirements and whether a guarantee applies. Treat an estimated delivery date as planning information unless the shipment was booked under an applicable guaranteed service.

Service Comparison

Service

Best for

Domestic LTL

Palletized, crated or commercial freight that does not require a full trailer.

View all details for Domestic LTL

Service type	Less-than-truckload freight
Coverage	Old Dominion Freight Line U.S. service network, subject to lane availability.
Tracking level	PRO and shipment-document tracking events.
Key size/weight condition	Freight must comply with Old Dominion Freight Line tariff, packaging, classification and handling rules.
Included protection/extra service	Standard freight handling; additional accessorial services depend on shipment tender and tariff.
Main limitation	Not designed for ordinary mailbox or residential small-parcel tracking.

OD Expedited

Time-sensitive freight needing faster or more controlled movement.

View all details for OD Expedited

Service type	Expedited freight service
Coverage	Available on qualifying lanes and shipments.
Tracking level	Shipment-level freight tracing and service monitoring.
Key size/weight condition	Subject to shipment eligibility and operational acceptance.
Included protection/extra service	Enhanced service planning; exact features depend on booked service.
Main limitation	Availability and commitments must be confirmed at booking.

OD Guaranteed

Freight where a published or quoted guaranteed delivery commitment is required.

View all details for OD Guaranteed

Service type	Guaranteed LTL service option
Coverage	Qualifying shipments and lanes under Old Dominion Freight Line terms.
Tracking level	Shipment-level tracing with guarantee-related service review.
Key size/weight condition	Must meet booking, cutoff, documentation and service conditions.
Included protection/extra service	Guarantee terms may apply when all conditions are met.
Main limitation	Guarantee is not the same as every estimated delivery date.

OD Global

International or cross-border freight solutions coordinated through Old Dominion Freight Line programs and partners.

View all details for OD Global

Service type	Global and cross-border freight solution
Coverage	Varies by destination, route, customs process and partner availability.
Tracking level	Old Dominion Freight Line plus partner or interline visibility where data is exchanged.
Key size/weight condition	Subject to export/import, freight, documentation and dangerous-goods rules.
Included protection/extra service	Depends on quoted global service, broker and route.
Main limitation	Customs and partner custody can create tracking gaps outside Old Dominion Freight Line direct control.

Delivery Time

Service

Published delivery standard

Domestic LTL

Varies by origin, destination, service lane, tender time and accessorial requirements.

View all details for Domestic LTL delivery time

Business or calendar days	Freight transit standards are generally business-day based unless a specific service says otherwise.
Guarantee status	Not guaranteed unless booked as an applicable guaranteed service.
Starts counting from	Physical pickup or accepted tender under service conditions, not merely document creation.
Main delay factors	Pickup cutoff, dock congestion, weather, linehaul disruption, appointment, address quality, holidays and service center capacity.
Official source date/validity	Use the current Old Dominion Freight Line rate quote and transit time tools for shipment-specific validity.

OD Expedited

Shipment-specific and quoted based on lane and requested service.

View all details for OD Expedited delivery time

Business or calendar days	Depends on quoted expedited service.
Guarantee status	Only guaranteed if the booked service and terms provide a guarantee.
Starts counting from	Accepted pickup under the quoted service conditions.
Main delay factors	Cutoff, eligibility, weather, access, documentation and operational exceptions.
Official source date/validity	Confirm through current Old Dominion Freight Line expedited quoting and service terms.

OD Guaranteed

Guaranteed commitment applies only to qualifying shipments booked under guarantee terms.

View all details for OD Guaranteed delivery time

Business or calendar days	Defined by the applicable quote or service standard.
Guarantee status	Conditional guarantee, not universal coverage for all freight.
Starts counting from	Proper tender before cutoff and acceptance of all documentation and shipment conditions.
Main delay factors	Disqualifying accessorials, force majeure, late tender, incorrect documentation or restricted freight.
Official source date/validity	Confirm current guarantee terms on Old Dominion Freight Line service pages and tariff materials.

OD Global

Varies by origin, destination, customs, partner handoff and service selected.

View all details for OD Global delivery time

Business or calendar days	Depends on international route, customs calendar and local delivery partner.
Guarantee status	Not assumed; verify the quoted global service.
Starts counting from	Accepted pickup and completion of required export or import documentation milestones.
Main delay factors	Customs holds, broker requests, security screening, partner capacity, duties and taxes, prohibited goods and border congestion.
Official source date/validity	Use current Old Dominion Freight Line global service guidance and quote terms.

Common Tracking Problems and Solutions

Most Old Dominion Freight Line tracking problems come from using the wrong reference, confusing scheduled pickup with physical pickup, missing appointment information, or a partner/customs handoff. Use the PRO number whenever possible before escalating.

Problem & Solution

Problem/status shown

Immediate action

Invalid number or no result

Re-enter the PRO, BOL or PO without extra spaces; ask the shipper to confirm the carrier and reference.

View all details for invalid number

Likely cause	Wrong carrier, order number used, typo, unlinked PO, or shipment not tendered.
Check first	PRO on the BOL or pickup paperwork.
When to escalate	After shipper confirms tender and reference but tracking remains unavailable.
Who to contact	Shipper first; Old Dominion Freight Line customer service if you have the PRO.

Label or record created only

Confirm whether freight has actually been picked up or only booked.

View all details for record created only

Likely cause	Pickup request or documents were created before physical tender.
Check first	Pickup confirmation, dock release and tender date.
When to escalate	If the scheduled pickup date passed and the shipper says freight was tendered.
Who to contact	Shipper, warehouse or pickup scheduling contact.

Long time without update or stuck in transit

Check latest service center, lane, weekend/holiday, weather and appointment status before opening an inquiry.

View all details for stuck in transit

Likely cause	Linehaul between terminals, missed scan, capacity issue, weather, accessorial delay or partner handoff.
Check first	Estimated delivery date, terminal location and shipment service type.
When to escalate	When the expected service date is missed or the status conflicts with shipment reality.
Who to contact	Old Dominion Freight Line with PRO, or the shipper if you are the consignee without account authority.

Delivery exception, failed delivery or address issue

Provide corrected address, receiving hours, dock instructions and contact phone through the shipper or Old Dominion Freight Line.

View all details for delivery exception

Likely cause	Closed receiving dock, missing appointment, no liftgate, access restriction, incorrect address or refusal.
Check first	Consignee name, street address, phone, business hours and accessorial requirements.
When to escalate	Immediately for perishable, event, trade show or storage-risk freight.
Who to contact	Shipper for bill changes; Old Dominion Freight Line local service center for delivery coordination.

Delivered but not received

Check receiving dock, signed paperwork, front desk, nearby bays and proof of delivery before filing a claim.

View all details for delivered but not received

Likely cause	Different receiving location, dock signature by another employee, data entry error or misdelivery.
Check first	Proof of delivery, consignee signature, delivery address and internal receiving logs.
When to escalate	After local checks do not locate the freight or documents show an incorrect delivery location.
Who to contact	Old Dominion Freight Line for POD review; shipper for commercial dispute or replacement.

Customs hold or international delay

Ask the broker or shipper for missing customs documents, tariff codes, duties, taxes or consignee information.

View all details for customs hold

Likely cause	Broker review, government inspection, missing commercial invoice, restricted goods or tax payment issue.
Check first	Commercial invoice, broker contact, importer of record and customs status.
When to escalate	When broker requests documents or freight risks storage charges.
Who to contact	Shipper, customs broker or Old Dominion Freight Line global service contact depending on who arranged the move.

Lost, damaged or shortage

Preserve packaging, note damage or shortage on delivery documents where applicable, photograph freight and start the official claims process.

View all details for lost, damaged or shortage

Likely cause	Handling damage, concealed damage, shortage, misrouting or confirmed loss.
Check first	PRO, delivery receipt, photos, invoice, packing list and product value.
When to escalate	Immediately for visible damage or shortage; follow Old Dominion Freight Line cargo claim instructions and applicable tariff limits.
Who to contact	Old Dominion Freight Line claims channel and the shipper or seller for replacement or commercial refund.

International Shipping, Customs and Carrier Handoffs

Old Dominion Freight Line can be involved in cross-border or global freight, but international movement is not the same as a postal handoff. Brokers, customs authorities, interline carriers and destination delivery partners may each control a stage of the shipment.

International Flow

Stage

What is happening

Origin pickup

Old Dominion Freight Line or an origin partner receives freight from the shipper.

View all details for origin pickup

Physical custodian/responsible entity	Origin carrier or pickup agent.
Typical tracking event	Picked up or shipment received.
Can the tracking number change?	A PRO may be linked to BOL or partner reference.
Normal visibility gap	Until first terminal or partner data exchange.
What the customer should do	Confirm documents and consignee contact information.

Export or border preparation

Commercial documents, broker instructions and security or export requirements are reviewed.

View all details for export or border preparation

Physical custodian/responsible entity	Carrier, broker, shipper and government agency depending on route.
Typical tracking event	At border, documents required, customs or broker review.
Can the tracking number change?	Partner and customs references may be added.
Normal visibility gap	Common during broker review or government inspection.
What the customer should do	Provide invoice, commodity details, importer information and tax documents promptly.

Linehaul or international transport

Freight moves by truck, air, ocean or partner network depending on the quoted global service.

View all details for linehaul or international transport

Physical custodian/responsible entity	Old Dominion Freight Line, interline carrier, forwarder or transportation partner.
Typical tracking event	Departed terminal, in transit, transferred or partner handoff.
Can the tracking number change?	Yes, an interline PRO or partner shipment number can be used.
Normal visibility gap	Between facilities, border crossings or partner systems.
What the customer should do	Track both the Old Dominion Freight Line PRO and partner reference when provided.

Import customs

Destination customs or border authority may inspect, hold, release or request information.

View all details for import customs

Physical custodian/responsible entity	Customs authority, bonded facility, broker and carrier.
Typical tracking event	Customs hold, documents needed, released or available for delivery.
Can the tracking number change?	Customs and broker references may supplement the freight number.
Normal visibility gap	Customs timing is not guaranteed and varies by country and shipment.
What the customer should do	Respond to broker requests and pay applicable duties or taxes through official channels.

Destination delivery or partner handoff

Freight is delivered by Old Dominion Freight Line where direct service applies or by a partner where another carrier has final custody.

View all details for destination delivery or partner handoff

Physical custodian/responsible entity	Destination terminal, local delivery agent or interline partner.
Typical tracking event	Available for delivery, appointment scheduled, out for delivery or delivered.
Can the tracking number change?	Yes, the partner may use a separate local reference while Old Dominion Freight Line keeps the PRO record.
Normal visibility gap	Between electronic pre-advice, physical receipt and first partner scan.
What the customer should do	Use the active carrier reference and coordinate appointment or access requirements.

Delivery Management and Post-shipment Options

Freight delivery management is more document- and appointment-driven than consumer parcel delivery. Address changes, reconsignment, liftgate needs, residential delivery and special appointments may require shipper authorization and may affect charges.

Delivery Management

Option

Who can request

Delivery appointment

Consignee, shipper or authorized account contact.

View all details for delivery appointment

Eligibility	Available where appointment delivery is required or requested.
Deadline/available stage	Before local delivery dispatch.
Fee	May be governed by tariff or quote.
Guaranteed?	Not guaranteed unless tied to an applicable service commitment.
Official action link	Track shipment and contact service center

Address correction or reconsignment

Usually the shipper, payer or authorized party.

View all details for address correction or reconsignment

Eligibility	Depends on shipment status, documentation and local operating constraints.
Deadline/available stage	Before final delivery, refusal or return processing.
Fee	May incur accessorial or reconsignment charges.
Guaranteed?	No; approval and timing depend on operations and authorization.
Official action link	Old Dominion Freight Line service center locator

Proof of delivery

Shipper, consignee or authorized account user with shipment details.

View all details for proof of delivery

Eligibility	Available after a delivered event when POD data exists.
Deadline/available stage	After delivery scan and document processing.
Fee	Not publicly summarized here; check account terms.
Guaranteed?	POD confirms recorded delivery, not product condition or commercial acceptance.
Official action link	Old Dominion Freight Line trace tool

Lost, Damaged, Claims, Insurance and Refunds

A freight tracking inquiry, cargo claim, guarantee review and seller refund are separate processes. Old Dominion Freight Line handles carrier shipment investigation and claims under its rules, while the shipper or seller handles replacement, resale refund and customer-service promises.

Claims and Refunds

Process

Use when

Tracking inquiry

Use when freight is delayed, missing scans or showing conflicting terminal events.

View all details for tracking inquiry

Who files	Shipper, consignee or authorized account contact.
Earliest/latest filing time	When the service date is missed or tracking no longer matches known shipment status; no universal public deadline is summarized here.
Required evidence	PRO, BOL, pickup date, consignee address and latest event.
Possible outcome	Terminal check, delivery update, appointment, correction or claim recommendation.
Official link	Old Dominion Freight Line trace tool

Cargo claim for loss or damage

Use when freight is lost, visibly damaged, concealed damaged or delivered with shortage.

View all details for cargo claim

Who files	Usually the party with shipment interest and documentation, such as shipper, consignee or authorized claimant.
Earliest/latest filing time	Follow current Old Dominion Freight Line cargo claim instructions and applicable tariff or law; service-specific deadlines should be verified before filing.
Required evidence	PRO, delivery receipt, photos, invoice, value proof, packing list, damage description and retained packaging.
Possible outcome	Investigation, inspection, settlement, denial or request for additional evidence.
Official link	Old Dominion Freight Line cargo claims

Guaranteed service review

Use when a qualifying guaranteed shipment did not meet the booked commitment.

View all details for guaranteed service review

Who files	Shipper, payer or authorized account contact.
Earliest/latest filing time	After the committed service date is missed and subject to guarantee terms.
Required evidence	PRO, booked service, tender time, delivery event and account documents.
Possible outcome	Service review, charge adjustment if eligible, or denial if exclusions apply.
Official link	Old Dominion Freight Line guaranteed service

Seller or merchant refund

Use when the purchase contract requires replacement, credit or refund to the buyer.

View all details for seller or merchant refund

Who files	Buyer requests from seller; seller may separately pursue carrier claim.
Earliest/latest filing time	Depends on the seller, marketplace or sales contract.
Required evidence	Order number, photos, receiving documents and tracking evidence.
Possible outcome	Replacement, credit, refund, repair or seller claim.
Official link	Use the seller or marketplace support channel; 17TRACK cannot issue refunds.

Shipping Restrictions and Special Handling

Freight acceptance depends on Old Dominion Freight Line rules, NMFC classification, packaging, hazardous-material requirements, customs rules and service eligibility. This summary is not a complete legal or tariff guide.

Shipping Restrictions

Customer Service

For fastest help, prepare the PRO number, BOL, pickup date, shipper and consignee names, full address, service type, latest scan, freight description, value proof, photos and any appointment or access details.

Customer Service

Channel

Verified contact/link

Official tracking

Old Dominion Freight Line trace tracking

View all details for official tracking

Best for	Shipment status, POD review and reference lookup.
Region/language	Old Dominion Freight Line U.S. website; English.
Hours and time zone	Online tool availability may vary during maintenance.
Information to prepare	PRO, BOL, PO, pickup, load or interline PRO.
Important limitation	Tracking does not itself change delivery instructions or resolve claims.

Phone customer service

1-800-432-6335

View all details for phone customer service

Best for	Shipment assistance, service center routing, appointment and general freight questions.
Region/language	United States; English support is expected.
Hours and time zone	Verify current hours on the official contact page before calling.
Information to prepare	PRO, company name, contact phone, pickup or delivery address and issue summary.
Important limitation	Some changes require shipper or account authorization.

Service center locator

Old Dominion Freight Line service center locator

View all details for service center locator

Best for	Finding the terminal handling pickup, delivery or appointment coordination.
Region/language	Old Dominion Freight Line service network; English.
Hours and time zone	Local facility hours vary; verify through locator or phone.
Information to prepare	ZIP code, PRO and destination address.
Important limitation	Local terminals may not authorize account-level billing or claim decisions.

Cargo claims

Old Dominion Freight Line cargo claims

View all details for cargo claims

Best for	Loss, visible damage, concealed damage and shortage claims.
Region/language	Old Dominion Freight Line claims process; English.
Hours and time zone	Online claim resources are available through the official site; processing hours may vary.
Information to prepare	PRO, delivery receipt, photos, invoice, value proof, packaging and claim description.
Important limitation	17TRACK cannot approve or deny Old Dominion Freight Line claims.

Ecommerce and Business Tracking

Ecommerce sellers using Old Dominion Freight Line for bulky or palletized goods should store the PRO number separately from the customer order number. 17TRACK can help centralize multi-carrier visibility, while Old Dominion Freight Line systems remain the official source for carrier-controlled freight documents, appointments and claims.

Developer/API Comparison

Option

Provider

Official Old Dominion Freight Line digital tools

Old Dominion Freight Line

View all details for official Old Dominion Freight Line digital tools

Carrier coverage	Old Dominion Freight Line shipments and associated freight references.
Primary use	Official tracking, pickup, rate, transit and account workflows.
Authentication	Public trace tool does not require API authentication; account tools may require login or customer setup.
Tracking/batch/webhook capability	Public web tracking is confirmed; current public webhook or open tracking API details are not confirmed here.
Current developer documentation	Use official odfl.com tools and account support for current integration availability.
Migration/deprecation note	No current public official tracking API endpoint is cited here because a current open developer endpoint was not publicly confirmed.

17TRACK API

17TRACK

View all details for 17TRACK API

Carrier coverage	Multi-carrier tracking platform with carrier detection and standardized events where supported.
Primary use	Merchant dashboards, exception monitoring, customer support and WISMO reduction workflows.
Authentication	Uses 17token header according to 17TRACK API documentation.
Tracking/batch/webhook capability	Registration endpoint supports submitting tracking numbers; additional API capabilities depend on the 17TRACK plan and documentation.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the current v2.4 API documentation; carrier code should be confirmed in current 17TRACK carrier data before production use.

FAQ

1. How do I track my Old Dominion Freight Line shipment?

Enter the PRO number on the official Old Dominion Freight Line trace page or track the identifier with 17TRACK to view available freight events.

2. Where do I find my Old Dominion Freight Line tracking number?

The strongest tracking identifier is usually the PRO number on the bill of lading, pickup documents, shipping confirmation, delivery notice or seller freight email.

3. What does an Old Dominion Freight Line tracking number look like?

Old Dominion Freight Line commonly tracks freight by numeric PRO numbers and linked references such as BOL, PO, pickup, load and interline PRO numbers; exact formats vary by document source.

4. When will the first Old Dominion Freight Line tracking scan appear?

The first meaningful scan usually appears after Old Dominion Freight Line physically picks up or receives the freight, not merely when the shipper creates paperwork.

5. Why is my Old Dominion Freight Line tracking not updating?

Tracking may pause while freight moves between terminals, waits for an appointment, crosses a border, transfers to a partner or misses a scan; escalate if the expected service date is missed.

6. How long does Old Dominion Freight Line delivery take?

Old Dominion Freight Line delivery time varies by origin, destination, service, tender time, freight conditions and accessorial requirements; a guaranteed commitment applies only when a qualifying guaranteed service is booked.

7. What should I do if Old Dominion Freight Line delivery failed?

Confirm the address, dock hours, appointment, liftgate need and consignee phone number, then contact the shipper or Old Dominion Freight Line local service center with the PRO number.

8. What should I do if Old Dominion Freight Line says delivered but I did not receive it?

Check the receiving dock, front desk, signed proof of delivery, nearby delivery bays and internal receiving logs before requesting a POD review or claim investigation.

9. How do I report a lost or damaged Old Dominion Freight Line shipment?

Preserve the packaging, take photos, keep the delivery receipt and invoice, then use the official Old Dominion Freight Line cargo claims process or ask the shipper to file.

10. How do I contact Old Dominion Freight Line customer service?

Use the official tracking page, service center locator, cargo claims page or call 1-800-432-6335, and prepare the PRO number plus shipment details before contacting support.

11. Can Old Dominion Freight Line track by bill of lading or purchase order?

Old Dominion Freight Line provides lookup options for references such as BOL and PO when those references are associated with the freight record, but the PRO number remains the most reliable support identifier.

12. What is an interline PRO in Old Dominion Freight Line tracking?

An interline PRO is a partner-carrier freight reference that may appear when another carrier participates in part of the route; it can indicate that physical custody or data visibility has moved beyond Old Dominion Freight Line alone.

13. Does Old Dominion Freight Line use postal S10 tracking numbers?

Old Dominion Freight Line is an LTL freight carrier and does not use UPU S10 postal parcel numbers as its normal freight tracking identifier; use the PRO, BOL or other freight reference instead.

14. Who can change the delivery address for Old Dominion Freight Line freight?

Address correction or reconsignment usually requires the shipper, payer or authorized account party because the change can affect liability, rating and accessorial charges.

15. Can businesses track Old Dominion Freight Line shipments through an API?

Businesses should confirm current Old Dominion Freight Line integration options through official account support; 17TRACK offers a multi-carrier API for registering tracking numbers, but the current Old Dominion Freight Line carrier code should be verified before production use.

Tracking API

// 1. Old Dominion Freight Line official tracking API
// Current public official tracking API not confirmed.
// Use the official Old Dominion Freight Line trace tool or contact Old Dominion Freight Line account support
// for current EDI, account integration or digital tool availability before building a production connection.

// 2. 17TRACK API
// Register an Old Dominion Freight Line tracking number with 17TRACK.
// Confirm the current 17TRACK carrier code before production use; CARRIER_CODE is left as a placeholder.

curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'