Moova Tracking

Please enter the Moova tracking number to check the latest shipping status.

https://dev.moova.io/

TRACK

About Moova

Moova is a digital urban-logistics platform that connects delivery capacity with business and e-commerce delivery needs. Moova focuses on last-mile services, including same-day, next-day and programmed deliveries, with route optimization, delivery monitoring and online operational assistance.

Fact	Confirmed information
Official name	Moova
Official website	https://moova.io/
Carrier type	Digital urban-logistics and last-mile delivery platform.
Primary region	Argentina, Bolivia, Chile, Colombia, Guatemala, Mexico, Peru and Uruguay.
Founded	October 2018.
Operational footprint	The official company page states 16 operational locations, eight countries, more than 120 employees and more than 1,000 clients.
Tracking page	The official homepage provides a “tracking code” field for finding a delivery.

Carrier Entity Relationships

Entity	Relationship to Moova
Moova	Moova operates the digital logistics platform and coordinates last-mile delivery services.
Moovers	Moovers are individual or business couriers using cars, vans or motorcycles to perform deliveries through the Moova network.
Business and e-commerce clients	Business clients use Moova for delivery planning, integrations, monitoring and customer-facing delivery services.
Moova tracking and control tools	Moova provides delivery tracking, operational control and customer notifications through its technology platform.
Mercado Envíos Flex	Moova offers a direct integration for participating Mercado Libre sellers using Mercado Envíos Flex; this does not make Moova the issuer of every marketplace order number.
17TRACK	17TRACK is an independent tracking platform that may aggregate available Moova events; 17TRACK does not operate Moova deliveries.

Quick Answer

Enter the delivery or tracking code supplied by the seller or Moova into the tracking field on the official Moova website. You can also try 17TRACK when the identifier is supported. If no result appears, first check that you copied the delivery code rather than the order number, remove accidental spaces, and ask the seller whether the delivery has been created or physically collected.

Pro Tip: 17TRACK can display available tracking events, but it cannot dispatch a Moova courier, change an address, approve a refund or decide a claim.

How to Track Moova Packages

Use the official Moova tracking field when the merchant supplied a Moova delivery code. Use 17TRACK as an independent aggregation option when you need a consolidated view or when the shipment was created through a marketplace.

Route	Steps and checks
Official Moova tracking	Open the Moova website, enter the tracking code, submit the search and compare the latest event with the expected delivery arrangement.
17TRACK tracking	Open 17TRACK, enter the shipment identifier, allow carrier recognition where available and review the event timeline. Contact the seller or Moova for operational action.
Finding the identifier	Check the dispatch email, marketplace shipping page, order details, delivery notification or merchant support message.
Wrong identifier	An order number, invoice number, customer reference or marketplace ID may not be a delivery code. Request the carrier-facing code from the seller.
No first event	A label or delivery record may have been created before a courier collects the item. Ask the sender to confirm physical handover.

Tracking Number Formats and Examples

Moova’s public pages identify a tracking-code workflow but do not publish a universal public pattern, fixed length or checksum rule. Do not infer the service solely from a prefix. Use the exact code shown by the merchant or delivery notification.

Tracking Number Format

Identifier family	Normalized pattern and use
Moova delivery code	Use the code supplied by the merchant, Moova or the delivery notification. A universal public length and character pattern is not published on the reviewed official pages.
Marketplace order number	This identifies the commercial order and may not be searchable as a Moova delivery. Ask the seller for the delivery code.
Merchant reference	A seller’s internal reference can identify the purchase but is not necessarily the carrier-facing identifier.
Delivery proof or notification reference	A notification may contain a delivery reference, status link or proof information. Preserve the original message when contacting support.

Tracking Statuses and Meanings

The exact wording can vary by merchant integration and delivery workflow. The table below explains the operational meaning of common last-mile events without treating a created label as proof that Moova has collected the parcel.

Status Quick Lookup

Status or stage	Meaning and next action
Created / awaiting collection	The delivery record exists, but physical collection may not have occurred. The sender should confirm handover.
Collected	A courier has accepted the item for the planned delivery workflow. Keep the address and recipient available.
In transit / at facility	The item is moving through a local operating route or facility. Wait for the next scan unless the planned delivery window has passed.
Out for delivery	The item has been assigned to a delivery route. Keep access, contact details and any required recipient verification ready.
Delivered	A delivery event has been recorded. Check the stated delivery location, household, reception desk or building security before escalating.
Exception / failed attempt	The planned delivery could not be completed. Check the address and contact the merchant or Moova promptly for the next arrangement.
Returned	The item is moving back or has been assigned for return. The seller normally controls replacement or refund decisions.

Services and Delivery Times

Moova’s official service pages describe same-day, next-day, programmed and door-to-door delivery options. A universal delivery guarantee or country-by-country standard is not stated on the reviewed pages; the merchant’s service configuration and the delivery address control the applicable window.

Service Comparison

Service	Best for
Same-day delivery	Time-sensitive urban e-commerce and business deliveries where the merchant has enabled same-day service.
Next-day delivery	Planned local delivery with a following-day target arranged through the merchant.
Programmed delivery	Deliveries scheduled for a selected time or operating plan.
E-commerce delivery	Online stores needing platform integration, customer tracking and delivery control.

Delivery Time

Service	Published timing description
Same-day	Delivery within the same day when the route, cutoff, origin, destination and merchant configuration permit it.
Next-day	Delivery on the following day where the selected service and route support it.
Programmed	Delivery according to the scheduled arrangement shown by the merchant.
90-minute option	The e-commerce page describes 90-minute deliveries for configured services; this is not a universal guarantee for every shipment.

Destination Country Delivery Times

Destination country or region	Confirmed Moova operating context
Argentina	Moova lists Argentina as an operating country; delivery timing depends on the local service and route selected.
Bolivia	Moova lists Bolivia on its company page; the applicable delivery window depends on local availability.
Chile	Moova lists Chile as an operating country; timing depends on the delivery arrangement.
Colombia	Moova lists Colombia as an operating country; timing depends on the delivery arrangement.
Guatemala	Moova lists Guatemala as an operating country; timing depends on the delivery arrangement.
Mexico	Moova lists Mexico as an operating country; timing depends on the delivery arrangement.
Peru	Moova lists Peru as an operating country; timing depends on the delivery arrangement.
Uruguay	Moova lists Uruguay as an operating country; timing depends on the delivery arrangement.

Moova’s reviewed official pages do not publish a 25–35-country international delivery-time matrix. It would be misleading to invent country averages or customs handoffs for destinations outside the listed operating footprint.

Common Tracking Problems and Solutions

Problem or status	Immediate solution
Invalid code	Copy the code again, remove spaces, distinguish it from the order number and ask the seller to confirm the carrier-facing identifier.
No tracking event	Ask whether the delivery was physically handed to a Moover; creation of a record does not prove collection.
Long period without update	Compare the latest event with the promised window, then contact the merchant or Moova with the code and delivery address.
Delivery exception	Verify address, phone access, building instructions and recipient availability. The sender may need to request a new arrangement.
Delivered but missing	Check the entrance, reception desk, neighbors and household members, then ask the seller or Moova for delivery evidence and escalation.
Return to sender	Contact the seller first because replacement, refund and reshipment decisions normally belong to the merchant.
Damaged or lost item	Keep packaging and photographs, record the delivery code and notify the seller promptly so the appropriate inquiry or claim route can be started.

International Shipping, Customs and Carrier Handoffs

Moova’s reviewed official pages describe urban and last-mile operations in its listed Latin American markets, not a universal international postal or customs network. For a cross-border order, the merchant or origin carrier may control export and customs stages before a Moova local delivery assignment.

Stage	What the customer should understand
Origin merchant or carrier	The seller or origin logistics provider creates the shipment and may issue the first identifier.
Export and line-haul	International transport and export processing may occur before a local delivery provider receives the item.
Import and customs	Arrival in a country does not itself prove customs release. The responsible customs authority or import provider controls clearance.
Moova handoff	Moova may become the local last-mile delivery operator when the merchant has arranged Moova service; a handoff scan is not necessarily a Moova-issued number.
Last mile	The Moova network or assigned Moover performs the local delivery according to the merchant’s configured service.

Delivery Management and Post-shipment Options

Option	Confirmed operational context
Customer notifications	Moova’s official pages describe notifications to the final customer as part of its technology and e-commerce offering.
Proof of delivery	Moova describes customized receipt or proof of purchase and digital signatures in its city-technology material.
Return delivery	Moova describes purchase returns and two-way deliveries for configured business solutions.
Address or route change	A public universal change-address procedure is not stated. Ask the merchant or Moova before the delivery is assigned.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, delivery investigation, insurance claim and merchant refund are different processes. Start with the seller for an e-commerce purchase, preserve packaging and photographs for damage, and provide the delivery code and proof of value. 17TRACK cannot approve a Moova claim or refund.

Process	Use when and who should start
Tracking inquiry	Use when an event is unclear or missing. The recipient can ask the seller; the seller can coordinate with Moova.
Loss or damage investigation	Use when the delivery is missing or damaged. Preserve packaging, photographs, invoice and delivery information.
Merchant refund or replacement	The seller normally controls the customer refund, replacement or reshipment decision.
Insurance question	Moova’s e-commerce page mentions merchandise insurance for configured services; coverage terms must be obtained from the merchant or applicable contract.

Shipping Restrictions and Special Handling

The reviewed public pages do not provide a complete prohibited-goods or dangerous-goods manual. Shippers should obtain the applicable Moova and merchant terms before tendering batteries, liquids, medicines, perishables, valuables or regulated goods.

Category	Practical precaution
Batteries and electronics	Confirm acceptance, packaging and local transport rules before dispatch.
Liquids and perishables	Use suitable leak-resistant packaging and verify whether the selected service accepts the contents.
Medicines and regulated products	Check applicable legal, merchant and destination requirements before booking.
High-value goods	Confirm declared-value, insurance and proof requirements with the merchant or service provider.

Customer Service

Channel	Verified contact or best use
Official tracking	Moova homepage tracking field; use the delivery code supplied by the seller or Moova.
Contact and support	The official website provides Contact and Help navigation. Use the applicable country or merchant support route.
Merchant support	For marketplace orders, contact the seller first because the seller controls order details, replacement and refund decisions.
Information to prepare	Prepare the delivery code, order number, sender and recipient details, address, purchase date, latest event and photographs if the parcel is damaged.

The reviewed official pages do not publish a verified public phone number, email address or universal support-hours schedule. Avoid relying on numbers copied from third-party tracking sites.

Ecommerce and Business Tracking

Moova positions its technology for e-commerce and business users through platform integrations, delivery control, route optimization, customer tracking, notifications and operational assistance. A current public Moova API specification was not included in the reviewed official evidence.

Developer/API Comparison

Option	Provider
Business integration	Moova
Marketplace integration	Moova with Mercado Envíos Flex for configured Mercado Libre sellers.
Multi-carrier tracking API	17TRACK

FAQ

Basic FAQs

1. How do I track a Moova delivery?

Enter the delivery code on the official Moova website or try 17TRACK for available aggregated events.

2. Where can I find my Moova tracking code?

Look in the dispatch email, marketplace shipment page, merchant message or delivery notification.

3. What does a Moova tracking number look like?

Moova’s reviewed public pages do not publish one universal length or pattern, so use the exact identifier supplied for your delivery.

4. Why has my Moova delivery not received its first scan?

The delivery record may have been created before physical collection; ask the seller to confirm handover.

5. Why is my Moova tracking not updating?

Check the promised delivery window, verify the address and contact the seller or Moova with the latest event.

6. How long does Moova delivery take?

Moova describes same-day, next-day, programmed and some 90-minute delivery options, but the applicable timing depends on route and merchant configuration.

7. What should I do after a Moova delivery attempt fails?

Check the address, access instructions and recipient availability, then ask the seller or Moova about the next delivery arrangement.

8. What should I do if Moova says delivered but I cannot find the parcel?

Check entrances, reception, neighbors and household members, then request delivery evidence through the seller or Moova.

9. How do I report a lost or damaged Moova shipment?

Keep the packaging, photograph the damage, save the delivery code and contact the seller promptly for an investigation or claim route.

10. How can I contact Moova about a delivery?

Use the Contact or Help route on the official Moova website and provide the delivery code, address and latest event.

Expert FAQs

11. Is a Moova order number the same as a delivery code?

No. An order number identifies the purchase, while the delivery code is the identifier used for shipment tracking.

12. Does Moova operate the entire international journey?

Moova’s public material focuses on urban and last-mile delivery; an origin carrier, customs provider or merchant may control earlier cross-border stages.

13. What is the difference between Moova tracking and 17TRACK tracking?

Moova provides its own operational tracking workflow, while 17TRACK independently aggregates available events and cannot change the delivery.

14. Does Moova provide proof of delivery?

Moova describes proof-related features such as digital signatures and customized receipt information for configured services.

15. Can Moova support e-commerce integrations?

Yes. Moova describes integrations with e-commerce platforms, customer tracking, notifications and delivery control for business users.

16. Does Moova offer a public tracking API?

A current publicly documented Moova tracking API was not included in the reviewed official pages; business users should request current integration documentation directly.

Tracking API

17TRACK reference

// Moova official tracking API:
// Current public official tracking API not confirmed.

// 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// Confirm the current carrier code in 17TRACK documentation
// before production use.