Mazet Tracking

Please enter the Mazet tracking number to check the latest shipping status.

https://www.mazet.com/

TRACK

About Mazet

Mazet, presented officially as Groupe Mazet, is a French family transport and logistics group serving domestic and international supply-chain needs. Mazet combines freight transport, groupage and part-load services, freight organisation, logistics, overseas air and sea transport, customs operations, removals, and specialist transport solutions.

Field	Verified information
Official name	Groupe Mazet
Brand display name	Mazet
Official website	https://www.mazet.com/
Carrier type	Multimodal transport, freight organisation, logistics and customs-services group.
Primary region	France and Europe, with international air, sea and import/export operations.
Tracking access	The Mazet customer area provides shipment tracking and electronic proof of delivery for customers with access.
Network indicators	The official site describes 29 agencies, 10 logistics platforms and approximately 60,000 square metres of storage space.

Carrier Entity Relationships

Entity	Relationship to Mazet
Groupe Mazet	Groupe Mazet is the corporate transport and logistics group represented by the Mazet brand.
Mazet Messagerie	Mazet Messagerie is the groupage activity for parcels and consignments up to three pallets, with metropolitan France coverage described by Mazet.
Mazet Overseas	Mazet Overseas manages air and sea freight, import/export projects and associated customs procedures.
Mazet customer portal	The customer portal supplies shipment information, tracking data and electronic proof of delivery to authorised customers.
Transport partners	Mazet Affrètement selects qualified transport partners for some France and Europe freight movements; a partner scan may therefore represent a subcontracted transport stage.
17TRACK	17TRACK is an independent aggregation platform; it does not operate Mazet transport, change delivery instructions or decide claims.

Quick Answer

To track a Mazet shipment, use the shipment identifier supplied by the sender, carrier or Mazet customer portal. Enter that identifier in the available Mazet customer tracking area or in 17TRACK. If no event appears, first check that you entered a shipment or consignment number rather than an order number, confirm the characters with the sender, and allow for the first physical scan after handover.

Pro Tip: Mazet and 17TRACK show transport events; neither platform can authorise a refund, redirect a shipment or approve an insurance claim on behalf of the shipper.

How to Track Mazet Packages

Mazet tracking is primarily designed around customer and business shipments rather than a publicly documented universal parcel-number format. The sender should identify the correct consignment reference and the transport service used.

Route	Action
Mazet customer portal	Sign in through the access provided by Mazet or the contracting customer, then select the shipment record and its delivery information.
17TRACK	Paste the shipment identifier into 17TRACK and let the platform identify the available carrier data.
Sender or merchant	Ask the sender for the Mazet consignment number, pickup date, service type and the latest scan when the order email contains only an order reference.
No number	The recipient should contact the seller or shipper; the order number alone may not be searchable as a transport identifier.

Tracking Number Formats and Examples

Mazet’s public service pages describe tracking through customer systems and do not publish a single universal Mazet tracking-number grammar. A Mazet shipment may therefore use a consignment reference, a partner-issued identifier, or an international transport reference. A number being accepted by a tracking platform does not prove that Mazet issued it.

Tracking Number Format

Identifier family

Normalized pattern or example

Mazet consignment reference

Use the exact reference supplied on the transport document or customer portal; a public fixed length is not stated.

View all details for Mazet consignment references

Issued by	The contracting Mazet operation or its transport-information system may create the shipment reference.
Typical use	Domestic groupage, part-load, freight organisation and customer-account shipments.
Where users see it	Transport documents, shipper communications or the Mazet customer portal.
Tracking scope	Available events depend on the service, data exchange and the parties handling the movement.
Caveat	Do not convert an order number or invoice number into a tracking number without confirmation from the sender.

Partner or overseas reference

Use the partner-provided identifier exactly as shown; a masked example is REF-####-####.

View all details for Mazet overseas references

Issued by	An airline, ocean carrier, forwarding partner or origin transport system may issue the reference.
Typical use	Air freight, sea freight, import/export, consolidation and transit movements.
Who sees it	Usually the shipper, consignee, customs broker or logistics account holder.
Tracking scope	Visibility can change when custody moves between origin, Mazet Overseas, customs and a destination operator.
Validation	Ask the shipper which identifier is intended for Mazet tracking before submitting an airwaybill, bill of lading or commercial reference.

Order, invoice or marketplace ID

Examples should remain masked, such as ORDER-#### or INV-####.

View all details for Mazet order references

Issued by	The merchant, shipper or enterprise resource-planning system issues the commercial reference.
Transport meaning	An order or invoice ID identifies a commercial transaction and may not identify a physical consignment.
Recommended action	Request the linked Mazet shipment reference from the seller or logistics contact.
Prefix limitation	A prefix alone cannot reliably establish the service, route or current custodian.
Privacy	Use masked examples and avoid publishing a real customer’s shipment identifier.

Tracking Statuses and Meanings

Tracking events describe a logistics stage, not necessarily a change of ownership. “Label created” or an electronic pre-advice means data exists; physical acceptance requires a carrier or partner handling scan.

Status Quick Lookup

Status

Lifecycle stage

Shipment created

Pre-shipment

View all details for Mazet shipment created

What it means	Shipment data has been entered, but the physical handover may not have occurred.
Responsible party	The shipper or booking system remains the first party to check.
What happens next	A pickup, acceptance or handling scan should connect the record to physical movement.
Customer action	Ask the sender when Mazet received the goods.

Collected or accepted

Accepted

View all details for Mazet collected or accepted

What it means	The transport record has a handling event associated with receipt or collection.
Responsible party	Mazet or an identified transport partner is handling the next movement.
What happens next	Sorting, line-haul or delivery planning follows the acceptance scan.
Customer action	Check the destination and service details while monitoring later events.

In transit

Line-haul or sorting

View all details for Mazet in transit

What it means	The shipment is moving between facilities or transport legs.
Responsible party	The current Mazet operation or selected transport partner is responsible for that leg.
What happens next	A hub, delivery-agency or handover scan may be the next visible event.
Customer action	Allow for weekends, routing and scan gaps before escalating.

Out for delivery

Last mile

View all details for Mazet out for delivery

What it means	The shipment has been assigned to a delivery route or vehicle.
Responsible party	The delivery agency or driver assigned to the route is the practical contact.
What happens next	Delivery, signature, proof of delivery or an exception may be recorded.
Customer action	Ensure access to the address and retain delivery instructions.

Delivered

Completed

View all details for Mazet delivered

What it means	A delivery event has been recorded; it does not by itself prove the named recipient personally received the goods.
Responsible party	The delivery operation should provide the available delivery record or POD.
What happens next	The shipper and recipient reconcile the delivery location and contents.
Customer action	Check reception areas, neighbours and building staff, then contact the shipper promptly.

Exception or return

After-delivery issue

View all details for Mazet exception or return

What it means	Address, access, damage, refusal, customs or routing conditions require intervention.
Responsible party	The current delivery or transport operator should identify the blocking condition.
What happens next	Further instructions, another attempt, storage or return may follow.
Customer action	Contact the sender or Mazet service contact with the reference and corrected information.

Services and Delivery Times

Mazet publishes service categories rather than one universal delivery promise. The clearest domestic statement is that its messagerie network and partners deliver to 95% of metropolitan French departments within 24/48 hours; this is a coverage statement, not a universal guarantee for every shipment.

Service Comparison

Service

Service type

Messagerie

Domestic groupage and parcel freight

View all details for Mazet Messagerie

Best for	Business-to-business or business-to-consumer shipments, parcels and consignments up to three pallets.
Coverage	Metropolitan France is described, with delivery to 95% of departments in 24/48 hours.
Tracking level	Customer-space tracking, shipment traceability and access to electronic POD are described.
Conditions	Actual timing depends on the selected arrangement, goods, address and operating conditions.
Limitation	The published statement should not be read as a money-back guarantee.

Transport de lots

Full and partial loads

View all details for Mazet Transport de lots

Best for	Industrial flows, inter-site shuttles, full loads and partial loads.
Coverage	Domestic and international transport is described.
Tracking level	Mazet describes digital traceability through SAP Transporeon and CarrierDesk.
Conditions	Equipment, route, cargo and regulatory requirements shape the transport plan.
Limitation	No universal public delivery standard is stated for every load.

Overseas

Air and sea freight

View all details for Mazet Overseas

Best for	Import/export projects, containers, groupage, air freight and express air shipments.
Coverage	Principal French airports and French, Belgian, Italian and Spanish container terminals are described.
Tracking level	Shipment follow-up is supported through a dedicated contact and customer systems.
Conditions	Customs, carrier schedules, consolidation and destination handling affect delivery.
Limitation	Mazet does not publish one global country-by-country delivery promise on the cited page.

Logistics

Storage and fulfilment

View all details for Mazet logistics

Best for	Storage, receiving, picking, packing, returns, cross-docking and ecommerce preparation.
Network	Mazet describes 10 platforms representing approximately 60,000 square metres of storage.
Tracking level	Stock and shipment status can be accessed through customer information systems.
Conditions	Services are configured around the customer’s operating process.
Limitation	Storage is a logistics service and is not itself a delivery service.

Delivery Time

Service	Published delivery standard
Messagerie in metropolitan France	95% of metropolitan French departments in 24/48 hours.
Transport de lots	Route-specific planning is required; no general public standard is stated.
Overseas air and sea	Timing depends on origin, destination, mode, consolidation, carrier schedule and customs.

Destination Country Delivery Times

Destination country or region	Mazet planning basis
France	Messagerie coverage statement: 24/48 hours for 95% of metropolitan departments.
Europe	Mazet Affrètement serves France and Europe; obtain a route-specific quotation and delivery plan.
International air and sea destinations	Mazet Overseas arranges transport through selected air and maritime carriers; customs and destination handling determine the final window.

The published 24/48-hour statement is not a universal guarantee. Cut-off times, weekends, holidays, remote addresses, cargo characteristics, weather, customs, partner handoffs and missing scans can change the actual delivery window.

Common Tracking Problems and Solutions

The correct escalation path depends on who contracted the transport. Recipients should normally start with the seller or shipper, while the shipper or account holder should ask Mazet to investigate the consignment.

Problem & Solution

Problem or status shown

Check first

Invalid number

Confirm the consignment reference with the sender and remove accidental spaces only when the sender confirms the normalized value.

View all details for an invalid Mazet number

Likely cause	An order ID, invoice ID or incomplete reference was entered.
Immediate action	Ask the shipper for the exact transport identifier and service.
Escalation	The account holder should contact its Mazet agency or dedicated contact.
Recipient route	Ask the merchant to investigate because the merchant owns the shipping contract.

No tracking events

Check whether the goods have physically been collected or accepted.

Long gap in transit

Check weekends, route changes, consolidation, customs and partner handoff before requesting an investigation.

Delivered but not received

Check the delivery address, reception desk, neighbours, safe location and available POD; then contact the seller and delivery agency.

Address or delivery exception

Provide the corrected address and access instructions to the shipper or Mazet contact before another delivery attempt or return.

Damage or missing contents

Photograph the goods and packaging, retain all materials and ask the shipper to open the appropriate transport inquiry or claim.

Customs delay

The importer or broker should supply requested documents and settle applicable duties or taxes; arrival at a customs facility is not release.

International Shipping, Customs and Carrier Handoffs

Mazet Overseas coordinates air and sea freight and customs operations. International tracking can contain visibility gaps because the physical custodian and the data system may change between origin, line-haul, customs and destination delivery.

International Flow

Stage

Responsible entity

Booking and origin pickup

The shipper and Mazet operation arrange the shipment and initial handling.

View all details for Mazet origin pickup

Typical event	Booking, collection or warehouse receipt.
What happens	Goods are received, checked, consolidated or prepared for the selected mode.
Number change	A partner or transport document reference may accompany the original reference.
Visibility gap	Data may appear before the first physical scan.
Customer action	Confirm cargo description, address and documents with the shipper.

Export customs and transit

Mazet customs specialists, the shipper and customs administration.

Air or sea line-haul

Selected airline, shipping line or transport partner arranged through Mazet Overseas.

Import customs

Destination customs, importer and broker, with Mazet support where contracted.

Destination delivery

Mazet, a contracted carrier or another destination operator completes the final movement.

Mazet’s customs service covers import, export, temporary import/export, transit, customs warehousing and compliance support. Customers should prepare commercial invoices, accurate descriptions, tariff information and any documents requested for the destination. Customs release should never be inferred solely from an arrival scan.

Customer Service

Mazet directs customers toward contact with its commercial service, agencies and dedicated shipment contacts. The official site does not provide one universal public tracking telephone number or one global opening-hours schedule in the cited material.

Customer Service

Channel

Verified contact or link

Website contact route

Mazet official website

View all details for Mazet website contact

Best for	Starting a transport, logistics, customs or commercial enquiry.
Region and language	The supplied official pages are presented in French and describe France and international operations.
Prepare	Shipment reference, shipper and consignee details, pickup date, destination, service, latest event and cargo description.
Limitation	A website enquiry is not a substitute for a shipper’s claim or a marketplace refund process.

Mazet customer portal

Access supplied by the relevant Mazet customer or account contact.

Dedicated shipment contact

Mazet Overseas describes a dedicated contact for shipment follow-up.

17TRACK support

17TRACK tracking platform; it can explain displayed events but cannot operate the shipment or approve a claim.

FAQ

Basic FAQs

1. How do I track my Mazet shipment?

Use the Mazet customer portal when you have access, or enter the shipment identifier in 17TRACK; if no event appears, confirm the reference with the sender.

2. Where can I find my Mazet tracking number?

Look on the transport document, shipper notification or customer portal record, and ask the seller when an email shows only an order number.

3. What does a Mazet tracking number look like?

Mazet does not publish one universal public format on the cited service pages, so use the exact consignment reference supplied by the shipper.

4. Why does my Mazet shipment have no first scan?

Shipment data may be created before physical acceptance; ask the sender whether Mazet or a transport partner has collected the goods.

5. Why has my Mazet tracking stopped updating?

Sorting, line-haul, consolidation, customs or a partner handoff can create a visibility gap; the shipper should request an operational check when the gap affects the agreed delivery plan.

6. How long does Mazet delivery take?

Mazet states that its messagerie network and partners deliver to 95% of metropolitan French departments in 24/48 hours; international and load-specific timing requires route confirmation.

7. What should I do after a Mazet delivery failure?

Give the shipper corrected address or access information and ask the responsible agency whether another attempt or return planning is possible.

8. What should I do if Mazet says delivered but I have nothing?

Check reception areas, neighbours, building staff and the delivery address, then request the available proof of delivery through the shipper or Mazet contact.

9. How are lost or damaged Mazet shipments handled?

The shipper or contracting account holder should open the transport inquiry or claim and retain packaging, photographs, invoices and value evidence.

10. How can I contact Mazet about a shipment?

Use the official website contact route, the Mazet customer portal or the dedicated contact named in the shipment documentation.

Expert FAQs

11. Does Mazet operate every transport leg?

No single operating model applies: Mazet operates transport and logistics activities while Mazet Affrètement also selects qualified transport partners for some France and Europe movements.

12. What does Mazet Overseas handle?

Mazet Overseas coordinates air and sea freight, consolidation, port logistics and import/export customs procedures for international projects.

13. Is customs arrival the same as customs release for a Mazet shipment?

No; arrival at a customs facility only identifies a processing stage, while release depends on customs review, documents and any applicable duties or taxes.

14. Can a Mazet tracking identifier change during an international shipment?

A partner or transport document reference may accompany the original identifier when custody, consolidation or transport mode changes, so retain every reference supplied by the shipper.

15. Does Mazet provide electronic proof of delivery?

Yes, Mazet describes electronic POD access through its customer information systems for relevant customers and shipments.

16. Can businesses track Mazet shipments through an API?

Mazet describes EDI, customer information systems and tracking integrations, but a current public Mazet tracking API specification is not included in the cited official material; businesses should ask Mazet for account-specific technical documentation.

Tracking API

// 1. Mazet official tracking API
// Current public official tracking API not confirmed in the supplied official Mazet material.
// Mazet describes customer-portal, EDI and business tracking tools;
// request current account documentation from Mazet before implementing an integration.

// 2. 17TRACK API
// Confirm the current Mazet carrier code in 17TRACK documentation or account metadata.
// Do not replace CARRIER_CODE with an unverified value.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]