HUBBED Tracking

Please enter the HUBBED tracking number to check the latest shipping status.

TRACK

About Hubbed

Hubbed is an Australian last-mile delivery and parcel-point network. Through its ParcelPoint network, Hubbed provides click and collect, returns, domestic shipping and international shipping solutions for consumers, retailers and logistics companies. Hubbed’s role is commonly the pickup, drop-off, collection or returns point rather than the line-haul carrier for every shipment.

Field	Confirmed information
Official name	Hubbed
Official website	https://hubbed.com/
Carrier type	Last-mile delivery, parcel-point and shipping-solutions provider.
Primary region	Australia for the Hubbed ParcelPoint network and consumer parcel tracking pages.
Tracking page	Track My Parcel

Carrier Entity Relationships

Entity

Relationship summary

Hubbed

Hubbed operates delivery and returns solutions centred on ParcelPoint locations.

View all details for Hubbed relationships

ParcelPoint	ParcelPoint is Hubbed’s pick-up and drop-off network for parcel collection, returns and selected shipping workflows.
CouriersPlease	Hubbed’s shipping page identifies CouriersPlease as the domestic shipping partner used for the described domestic workflow.
Asendia	Hubbed’s shipping page identifies Asendia as the international shipping partner used for the described international workflow.
Starshipit	Hubbed describes Starshipit integration for label creation, tracking and centralised international shipping management.
17TRACK	17TRACK is an independent tracking platform that may aggregate available events; it does not operate Hubbed parcels or decide collection, refund or claim outcomes.

Quick Answer

Enter the parcel tracking number on the official Hubbed tracking page or in 17TRACK. If no result appears, first check that you entered a parcel tracking number rather than an order number, then confirm that the sender has created the label and handed the parcel to a carrier or ParcelPoint. 17TRACK is independent and cannot change the delivery address, release a parcel, approve a refund or file a Hubbed claim.

How to Track Hubbed Packages

Use the Hubbed tracking page for a Hubbed parcel number, or use 17TRACK when the shipment may involve Hubbed and another carrier. A tracking number is different from an order number, merchant reference or pickup PIN.

Path	Action
Hubbed tracking	Open the official tracking page, enter the parcel tracking number and select Track.
17TRACK	Enter the same tracking number and allow the platform to identify available carrier events.
No result	Check spelling, remove accidental spaces, ask the seller whether the parcel was physically handed over, and try again after the first carrier scan.
Pickup	Take the collection PIN and identification requested by Hubbed to the selected ParcelPoint.

Tracking Number Formats and Examples

Hubbed’s public tracking page asks for a parcel tracking number but does not publish one universal Hubbed number pattern in the supplied official material. The number may therefore be issued by Hubbed, a domestic partner, an international partner or the merchant’s shipping platform.

Tracking Number Format

Identifier family

Normalized pattern and use

Hubbed parcel tracking number

Use the exact identifier supplied by the merchant or Hubbed; a universal public pattern is not stated on the tracking page.

View all details for Hubbed parcel identifiers

Issued by	The identifier may be created by Hubbed, a shipping partner or an integrated shipping platform.
Where users see it	Look in the dispatch email, merchant order page, shipping label, receipt or Hubbed notification.
Do not confuse with	An order number, merchant reference, pickup PIN or delivery notice number may not be searchable as a parcel tracking number.
Format advice	Do not infer the service solely from a prefix. Preserve letters and digits, and use the official tracking page to validate the identifier.

Tracking Statuses and Meanings

Status	Lifecycle meaning
Label created	Shipment data may exist, but this does not by itself prove physical acceptance.
Accepted or received	A carrier, ParcelPoint or processing location has recorded a receipt scan.
In transit	The parcel is moving between processing, transport or delivery locations.
Ready for collection	The parcel has reached the selected ParcelPoint and the recipient should follow the pickup instructions.
Delivered or collected	A delivery or collection event has been recorded; check the location and proof details if the parcel is not in hand.
Exception or return	An address, transport, collection or service issue requires the merchant, carrier or recipient to investigate.

Services and Delivery Times

Hubbed’s published services cover ParcelPoint collection, returns, domestic shipping and international shipping. The supplied official pages do not publish a single Hubbed-wide delivery promise; timing depends on the selected carrier, origin, destination, service and handoff.

Service Comparison

Service	Best for
Click & Collect	Online orders delivered to a selected ParcelPoint for collection.
Returns	Merchant returns dropped at ParcelPoints and collected by the relevant carrier.
Domestic shipping	Australian parcel sending through the Hubbed workflow using CouriersPlease as described by Hubbed.
International shipping	International parcel sending through the Starshipit and Asendia workflow described by Hubbed.

Delivery Time

Service	Delivery standard
ParcelPoint collection	Collection begins when Hubbed or the relevant carrier notification confirms that the parcel is ready.
Domestic shipping	Use the estimate supplied by the selected domestic carrier; Hubbed’s cited page does not state a universal Hubbed delivery window.
International shipping	Varies by origin, destination, customs and Asendia service; no universal Hubbed guarantee is stated in the cited page.

Destination Country Delivery Times

Destination group	Actionable timing guidance
Australia	For ParcelPoint collection, rely on the ready-for-collection notification and the selected carrier’s estimate.
International destinations	Check the service-specific estimate supplied through the Hubbed, Starshipit, Asendia or merchant workflow; customs and destination handoffs can change the estimate.

Common Tracking Problems and Solutions

Problem/status shown	First action
Invalid number	Compare the identifier with the dispatch email or label and distinguish it from the order number.
No tracking events	Ask the sender whether the parcel has been handed to Hubbed or a carrier; label creation is not physical acceptance.
No update for several days	Check the last scan, allow for transport or handoff gaps, then ask the sender or shipping carrier to investigate.
Ready for collection	Take the PIN and requested identification to the chosen ParcelPoint.
Delivered but missing	Check the ParcelPoint, household, reception desk and neighbours, then contact the merchant with the tracking record.
Return to sender	Contact the seller first because the seller normally controls reshipment, refund and return instructions.

International Shipping, Customs and Carrier Handoffs

For international shipping, Hubbed’s cited shipping page describes Starshipit-supported workflow and Asendia as the international shipping partner. A Hubbed tracking result therefore does not necessarily mean Hubbed physically transports every international leg.

Stage	What the customer should understand
Label and electronic pre-advice	Shipping data is created; this does not prove that the parcel has been physically accepted.
ParcelPoint drop-off	The parcel enters the physical network when it is accepted at the selected location.
International partner handoff	Asendia may handle the international workflow described by Hubbed; event visibility can change after handoff.
Customs	Arrival for customs processing is not the same as customs release. Taxes, documents and restrictions depend on the destination.
Destination last mile	A destination carrier may perform final delivery or collection. The merchant or shipping partner should investigate missing events.

Delivery Management and Post-shipment Options

Option	Confirmed customer action
ParcelPoint collection	Collect from the selected location using the PIN and identification requested by Hubbed.
Returns drop-off	Use the merchant or returns-platform label and take the labelled parcel to a ParcelPoint.
Address changes or interception	Ask the merchant or relevant carrier; the Hubbed tracking page does not establish that every shipment supports these options.

Lost, Damaged, Claims, Insurance and Refunds

Process	Who should start it
Tracking inquiry	The recipient can ask the merchant for help; the sender should contact the shipping provider where a carrier investigation is required.
Loss or damage claim	Use the claim process of the responsible shipping carrier or merchant and retain the packaging, label, invoice and photographs.
Merchant refund	The seller decides the ecommerce refund or replacement under the sale terms; 17TRACK cannot approve it.

Shipping Restrictions and Special Handling

Category	Practical guidance
International goods	Check the selected carrier’s current prohibited and restricted goods rules before creating the label.
Batteries, liquids and dangerous goods	Declaration, packaging and transport restrictions may apply and can delay or prevent carriage.
Perishable or valuable goods	Confirm eligibility, protection and claims terms with the merchant and responsible carrier before dispatch.

Customer Service

Channel	Best use
Track My Parcel	Official Hubbed tracking page for a parcel tracking number.
Location Finder	Find a ParcelPoint for collection or drop-off through the Hubbed website.
Merchant or seller	Use this route for address corrections, missing parcels, refunds, replacement orders and label problems.
Information to prepare	Tracking number, order reference, sender and recipient details, last scan, ParcelPoint location and photographs if damaged.

Ecommerce and Business Tracking

Hubbed describes Starshipit integration for label creation, tracking and centralised shipping management. Businesses should distinguish that workflow from a consumer tracking page and from a multi-carrier tracking API.

Developer/API Comparison

Option	Provider
Shipping integration	Starshipit
Carrier tracking page	Hubbed
Multi-carrier tracking API	17TRACK

FAQ

Basic FAQs

1. How do I track my Hubbed package?

Enter the parcel tracking number on the official Hubbed tracking page or use 17TRACK to view available events.

2. Where can I find my Hubbed tracking number?

Check the merchant dispatch email, shipping label, receipt or Hubbed notification.

3. What does a Hubbed tracking number look like?

Hubbed’s public tracking page does not state one universal number pattern, so use the exact identifier supplied for your shipment.

4. Why does my Hubbed tracking show no event?

The label may have been created before physical acceptance; ask the sender whether the parcel was handed to Hubbed or a carrier.

5. How long does Hubbed delivery take?

Timing depends on the selected service, carrier, destination and handoff; use the estimate provided for the shipment.

6. What should I do if my parcel is ready for collection?

Take the Hubbed collection PIN and requested identification to the selected ParcelPoint.

7. What if my Hubbed parcel says delivered but I cannot find it?

Check the selected ParcelPoint, reception desk, household and neighbours, then ask the merchant to investigate.

8. What should I do about a lost or damaged Hubbed parcel?

Contact the seller or responsible shipping carrier and retain the packaging, label, invoice and photographs.

9. Can Hubbed change my delivery address?

Ask the merchant or responsible carrier because address changes depend on the shipment workflow and stage.

10. How do I contact Hubbed about tracking?

Start with the official Hubbed tracking page and contact the merchant when the issue concerns a missing parcel, refund or replacement.

Expert FAQs

11. Is Hubbed always the carrier that transports my parcel?

No. Hubbed provides ParcelPoint and shipping solutions, while its cited shipping workflow identifies CouriersPlease for domestic shipping and Asendia for international shipping.

12. What is the difference between a Hubbed ParcelPoint scan and carrier acceptance?

A ParcelPoint scan records activity at the pickup or drop-off network; carrier acceptance occurs when the responsible carrier records receipt into its transport network.

13. Does a Hubbed tracking result prove customs clearance?

No. A destination or customs event does not by itself prove that customs has released the shipment.

14. Which company should a business contact for international shipping integration?

Hubbed describes Starshipit as the integration workflow and Asendia as the international shipping partner for the cited service.

15. Can businesses track Hubbed shipments through an API?

The supplied Hubbed pages confirm a Get API entry but do not provide a publicly verifiable endpoint or authentication specification; businesses should request current integration documentation directly from Hubbed.

Tracking API

// 1. Hubbed official API
// Current public official tracking API endpoint, authentication method and
// request schema are not provided in the cited Hubbed pages.

// 2. 17TRACK API
// Confirm the current Hubbed carrier code before production use.
// The placeholder must not be replaced by an unverified code.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]