HM Tracking

Please enter the HM tracking number to check the latest shipping status.

tangyuan@airmia.cnhttp://www.airmia.cn/

TRACK

About HM

HM(AirMia or 航美) is a cross-border supply-chain service provider based in Shenzhen, China. HM describes its role as an end-to-end provider covering collection, line-haul transport, customs clearance, warehousing and delivery-related services for cross-border e-commerce sellers and international brands.

Core overview

Field	Verified information
Official name	HM is the display name used for this tracking page.
Official website	http://www.airmia.cn/
Carrier type	Integrated cross-border supply-chain provider and logistics platform.
Primary region	China-origin cross-border e-commerce logistics serving international destinations.
Tracking route	17TRACK tracking can aggregate available events when the shipment identifier is supported.
Founded	The company introduction states July 2021.

Carrier Entity Relationships

Entity	Relationship to HM
HM	HM coordinates cross-border collection, transport, clearance and fulfillment services.
International small parcels	International small-parcel products are listed as a HM product category.
International express	International express products are listed separately from international dedicated routes.
International dedicated routes	Dedicated products are listed for the United States, Canada and Mexico.
17TRACK	17TRACK is an independent tracking platform that may combine events from supported logistics participants.

Quick Answer

Enter the shipment tracking number supplied by the seller or shown on the shipping receipt into 17TRACK. Check the number before checking the status: an order number, product number or merchant reference may not be a transport identifier. 17TRACK is independent and cannot transport a parcel, change an address, approve a refund or open a HM claim.

Pro Tip: If no event appears, ask the seller whether the label was only created, whether the parcel was physically handed over, and which downstream delivery operator received it.

How to Track HM Packages

Use the seller’s tracking number, not the store order number. The official website provides product and contact routes; 17TRACK provides an independent multi-carrier tracking route for supported identifiers.

Route	Steps
17TRACK	1. Copy the tracking number. 2. Open 17TRACK. 3. Paste the number. 4. Review the latest event and identified logistics participant.
HM website	Open the official website, identify the relevant product or service route, and contact HM using the published contact details when shipment-specific help is needed.
Seller support	Request the actual parcel identifier, dispatch date, service type and any last-mile identifier from the merchant.

Tracking Number Formats and Examples

The supplied HM pages list products and destinations but do not publish a universal HM-issued tracking-number grammar. A number may therefore be issued by HM, an origin logistics participant or a destination delivery operator. Use the complete identifier supplied by the seller and allow automatic recognition to verify its role.

Tracking Number Format

Identifier family	Normalized pattern
HM shipment identifier	Carrier-specific alphanumeric or numeric identifier; use the complete value exactly as supplied.
International postal identifier	Two letters, nine digits and a two-letter country code, such as AA#########CC.
Destination last-mile identifier	A downstream operator may assign a second identifier after handoff.
Merchant reference	Order or reference values identify a purchase or shipment record and may not produce transport scans.

Tracking Statuses and Meanings

Status Quick Lookup

Status	Lifecycle stage
Label created	Pre-shipment: shipment data exists, while physical acceptance may still be pending.
Accepted or collected	Collection: a logistics participant has recorded receipt.
In transit	Transport: the parcel is moving between facilities or transport legs.
Customs processing	Clearance: import or export checks are underway; arrival at customs is not release.
Out for delivery	Last mile: the delivery operator has planned a delivery attempt.
Delivered	Completion scan: check the delivery location, recipient, reception desk or neighbor.
Exception or returned	Interruption: address, access, customs or handling issue may require seller or carrier action.

Services and Delivery Times

Service Comparison

Service	Service type
International small parcels	Small-parcel product for cross-border e-commerce.
International express	Express product category for international shipments.
International dedicated routes	Dedicated routes listed for the United States, Canada and Mexico.

Delivery Time

Service	Published delivery standard
International small parcels	A service-specific delivery standard is not stated on the supplied product pages; timing depends on origin, destination, transport and clearance.
International express	A service-specific delivery standard is not stated on the supplied product pages; obtain a route quotation from HM.
Dedicated routes	Route timing depends on the selected destination and product; ask HM for the applicable quotation.

Destination Country Delivery Times

Destination country or region	Published route coverage
United States	Dedicated-route product listed; obtain current route timing from HM.
Canada	Dedicated-route product listed; obtain current route timing from HM.
Mexico	Dedicated-route product listed; obtain current route timing from HM.
Australia, United Kingdom, Italy, France, Spain and Germany	These destinations are displayed in HM’s destination selector; product-specific timing depends on the quoted route.

Transit time can be affected by collection cut-off, weekends, holidays, weather, peak volume, address quality, customs, prohibited goods and partner handoff. A quoted estimate is not automatically a guaranteed delivery commitment.

Common Tracking Problems and Solutions

Problem & Solution

Problem or status shown	Check first and immediate action
Invalid number	Remove accidental spaces, request the complete identifier from the seller and do not substitute an order number.
No tracking events	Confirm label creation, physical handover and the selected logistics participant.
Long gap in transit	Check customs, transport-leg changes and destination handoff; ask the seller to investigate.
Delivery exception	Review address and access details and contact the responsible delivery participant.
Delivered but missing	Check safe places, household members, reception staff and neighbors, then request delivery evidence and contact the seller.
Returned to sender	Ask the seller why the return occurred and confirm whether reshipment or a merchant remedy is available.
Lost or damaged	Preserve packaging and photographs; the sender should ask HM or the contracted transport participant about an investigation or claim.

International Shipping Customs and Carrier Handoffs

HM’s stated end-to-end model can include collection, line-haul, customs clearance, warehousing and overseas returns. The party shown in a scan may change during the journey; a destination arrival event is not proof that import clearance is complete.

International Flow

Stage	What the customer should understand
Collection	HM or an origin participant receives the parcel; label creation alone does not prove handover.
Export processing	Origin sorting, security and export documentation may create several scans.
Line-haul	The parcel moves internationally and visibility can pause between facility scans.
Import customs	Authorities assess declarations, duties and restrictions; the recipient may need to provide information or payment.
Destination handoff	A local delivery participant may receive the parcel and may issue or display a second identifier.
Last mile	The destination participant controls delivery attempts, pickup and delivery evidence.

Delivery Management and Post-shipment Options

Address changes, delivery instructions, pickup and redelivery depend on the destination participant and shipment stage. The recipient should use the local delivery operator after handoff; the sender or merchant should coordinate changes with HM.

Lost Damaged Claims Insurance and Refunds

A tracking inquiry, transport investigation, insurance claim, postage refund and marketplace refund are separate processes. The sender should retain the receipt, value evidence, photographs, packaging and shipment description and contact HM for the applicable procedure.

Process	Use when and who files
Tracking inquiry	Use for a status question; the sender or recipient can ask the seller to identify the responsible participant.
Transport investigation	Use for suspected loss or an unexplained interruption; the sender normally supplies shipment evidence.
Damage or insurance claim	Use when goods or contents are damaged; preserve packaging and proof of value and follow the quoted service terms.
Merchant refund	A seller or marketplace decides the customer remedy; 17TRACK cannot approve it.

Shipping Restrictions and Special Handling

Shippers must verify current HM and destination-country rules before dispatch. Batteries, liquids, dangerous goods, perishables, controlled articles and poorly packaged items can be refused, delayed or returned.

Category	Practical handling point
Batteries and liquids	Confirm route acceptance, declaration and packaging before tendering.
Dangerous or controlled goods	Restrictions may apply at origin, during air transport and at destination customs.
Perishable goods	Transit interruptions can affect condition; obtain route-specific acceptance guidance.
Poor packaging or incomplete address	Handling or delivery may fail and tracking may show an exception or return.

Customer Service

Channel	Verified contact or link
Website	HM official website
Telephone	15355752335; prepare the tracking number, dispatch date, route, address and latest scan.
Email	tangyuan@airmia.cn or mark.ma@airmia.cn; include shipment evidence and a concise request.
Address	HM’s published office is in Luohu District, Shenzhen, China.

Ecommerce and Business Tracking

Merchants can use the identifier supplied by HM or its logistics participants in a multi-carrier tracking workflow. Standardized event interpretation helps customer-support teams separate label creation, physical collection, customs, handoff and final delivery. Current public HM developer documentation and webhook specifications should be requested directly from HM before integration.

Developer/API Comparison

Option	Provider
Official carrier integration	HM
Multi-carrier integration	17TRACK

FAQ

Basic FAQs

1. How do I track my HM package?

Enter the shipment identifier in 17TRACK and review the latest available event and identified logistics participant.

2. Where can I find my HM tracking number?

Look in the seller’s dispatch message, shipping label or shipping receipt; ask the seller if the order number is the only value shown.

3. What does an HM tracking number look like?

HM’s supplied pages do not state one universal format, so use the complete number supplied for the selected service.

4. When will the first HM tracking event appear?

The first event normally follows electronic label creation and physical handover to a logistics participant; label creation alone is not acceptance.

5. Why is my HM tracking not updating?

A scan may be pending during collection, line-haul, customs or handoff; ask the seller to verify the actual identifier and responsible participant.

6. How long does HM delivery take?

Timing depends on route, service, destination, customs and handoff; request the current route quotation from HM.

7. What should I do after an HM delivery failure?

Check the address and access information, then contact the destination delivery participant or seller for the next attempt or pickup instructions.

8. HM says delivered, but I did not receive the parcel. What now?

Check safe locations, household members, reception staff and neighbors, then request delivery evidence and ask the seller to investigate.

9. How do I report an HM lost or damaged parcel?

The sender should retain packaging, photographs and value evidence and contact HM or the seller about the applicable investigation or claim.

10. How can I contact HM?

Use 15355752335, tangyuan@airmia.cn or mark.ma@airmia.cn and include the tracking number and latest scan.

Expert FAQs

11. Does HM operate the entire international journey?

HM describes an end-to-end supply-chain model, while individual transport, customs and last-mile events can involve separate logistics participants.

12. Does a destination handoff mean HM has stopped tracking the parcel?

No; it means responsibility and scan visibility may move to another participant, sometimes with a second identifier.

13. Is customs arrival the same as customs release for an HM shipment?

No; arrival shows presentation or receipt by a clearance facility, while release requires the applicable customs process to finish.

14. Which HM services are listed for North America?

HM lists dedicated small-parcel routes for the United States, Canada and Mexico, alongside international small-parcel and express categories.

15. Can 17TRACK change an HM delivery address?

No; address changes and delivery instructions must be handled by HM, the seller or the destination delivery participant.

16. Can businesses use an HM tracking API?

Businesses should request current integration documentation and credentials from HM; 17TRACK also documents a separate multi-carrier API.

Tracking API

// 1. HM official tracking API
// Current public official tracking API not confirmed.

// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// Use the current 17TRACK documentation to confirm the carrier code
// and account requirements before production integration.