Equick Tracking

Please enter the Equick tracking number to check the latest shipping status.

http://www.equick.cn/

TRACK

About Equick

Equick is a China-based cross-border logistics brand used for ecommerce parcel export, line-haul coordination and destination handoff tracking. In the tracking lifecycle, Equick may appear as the origin logistics provider or forwarding carrier before a postal operator or local last-mile carrier completes delivery in the destination country.

Core Profile

Field	Verified information
Official name	Equick
Official website	http://www.equick.cn/
Carrier type	Cross-border ecommerce logistics provider and parcel forwarding carrier; not a national postal administration.
Primary region	China outbound ecommerce logistics with international destination handoff.
Tracking page	The official website provides carrier information and tracking access through its site navigation; 17TRACK can also aggregate available Equick tracking events.
Parent organization	Not publicly confirmed from current official public pages.
Founded	Not publicly confirmed from current official public pages.
Headquarters	Not publicly confirmed from current official public pages.

Carrier Entity Relationships

Entity

Relationship summary

Equick

Equick is the canonical carrier entity for this page.

View all details for Equick

Entity type	Cross-border ecommerce logistics carrier.
Why it matters to tracking	Users should track the Equick shipment record when the seller provides a number, but the physical parcel may later be held by another carrier.
Official evidence	Official Equick website and 17TRACK carrier coverage.

Equick operated services

Equick operated services are cross-border parcel services arranged for ecommerce sellers and logistics customers.

View all details for Equick operated services

Entity type	Service entities.
Why it matters to tracking	A service label can create a tracking record before the parcel is physically accepted or exported.
Official evidence	Official Equick website service information.

Equick tracking products

Equick tracking products expose shipment milestones that are available from Equick and connected partners.

View all details for Equick tracking products

Entity type	Tracking tool and data source.
Why it matters to tracking	Tracking visibility can differ before export, during line-haul, after customs and after last-mile handoff.
Official evidence	Official Equick website tracking access and 17TRACK API documentation for multi-carrier tracking.

Origin warehouse and export gateway

Origin warehouse and export gateway events are network milestones where Equick or its contracted operators process Parcels before departure from China.

View all details for origin warehouse and export gateway

Entity type	Network and facility entities.
Why it matters to tracking	Events such as accepted, sorting, export processing and departed facility indicate domestic origin processing, not final delivery progress.
Official evidence	Equick tracking event context and standard cross-border parcel workflow.

Destination postal or commercial last-mile carrier

A destination postal or commercial last-mile carrier may deliver a shipment after import clearance and handoff.

View all details for destination last-mile carriers

Entity type	International or last-mile partner.
Why it matters to tracking	After handoff, address corrections, redelivery and pickup are usually controlled by the carrier that physically holds the parcel.
Official evidence	Destination postal operator rules and Equick cross-border handoff workflow.

17TRACK

17TRACK aggregates available tracking events from Equick and Other carriers but does not transport Equick Parcels.

View all details for 17TRACK relationship

Entity type	Independent tracking platform.
Why it matters to tracking	17TRACK can help identify the carrier and normalize events, but claims, refunds and address changes must be handled by the seller, Equick or the current physical carrier.
Official evidence	17TRACK API documentation.

Quick Answer

To track Equick packages, enter the tracking number from the seller, shipping label or dispatch email on the official Equick website or on 17TRACK. If no result appears, first check for copied spaces, wrong order numbers, newly created labels, and whether the parcel has actually been handed to Equick or only electronically announced.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can display available Equick events and connected carrier events, but 17TRACK cannot change an address, speed up customs, approve a claim, issue a seller refund or redirect a parcel.

How to Track Equick Packages

Use the carrier route that best matches your role: consumers normally use the seller-provided tracking number, while merchants should use the number returned by their shipping system or logistics account.

Tracking path	Steps and checks
Official Equick tracking	Open the official Equick website, choose the tracking entry if available, paste the parcel tracking number, remove spaces or hyphens, and submit the query.
17TRACK tracking	Paste the number into 17TRACK. If carrier auto-detection is uncertain, select Equick or keep the carrier field broad so 17TRACK can compare partner events.
Marketplace or seller account	Open the order page and compare the carrier name, dispatch date and tracking number. The marketplace order ID is not the same as the carrier tracking number.
Last-mile carrier tracking	After import handoff, use the same number or the linked local tracking number on the destination postal or courier website if the event names a delivery partner.

A tracking number identifies the shipment record. An order number identifies the purchase. A reference number may identify a merchant shipment batch. A last-mile number may be issued later by a destination carrier. If you have no carrier number, ask the seller for the shipment tracking number rather than the store order ID.

Tracking Number Formats and Examples

Equick does not publish a single complete public tracking-number specification for all services. Treat every format below as an identifier family, not as a guaranteed service classifier; a number that can be queried with Equick is not always issued by Equick.

Tracking Number Format

Identifier family

Normalized pattern

Equick merchant parcel ID

Alphanumeric carrier or platform number, commonly displayed without spaces; example: EQK #### #### XX.

View all details for Equick merchant parcel ID

Length/structure	Not publicly confirmed; normalize by removing spaces and hyphens exactly as instructed by the seller or system.
Issued by	Equick or an ecommerce shipping platform connected to Equick.
Typical service/use	China-origin ecommerce parcel tracking before export and during Equick-managed transport segments.
Who sees it and where	Marketplace buyers see it in shipment email or order detail; merchants see it in shipping system exports or API responses.
Tracking scope	Origin pickup, warehouse processing, export movement and partner handoff when events are available.
Important caveat	Prefix alone should not be used to infer service, price, guarantee or final carrier.

UPU S10 postal number

Two letters + nine digits + two-letter country code; example: LX ######### CN or RR ######### CN.

View all details for UPU S10 postal number

Length/structure	13 characters: service indicator letters, 8 serial digits plus check digit, and origin country code.
Issued by	Normally an origin postal operator or postal-channel logistics provider, not necessarily Equick.
Typical service/use	Postal-channel international Parcels, registered mail or packet services.
Who sees it and where	Cross-border recipients may see it on marketplace tracking pages and destination-post tracking pages.
Tracking scope	Origin acceptance, export exchange, destination postal import and last-mile delivery when the destination post supports scans.
Important caveat	Equick may display the number because it arranged the shipment, but the S10 number may be postal-issued.

Last-mile carrier number

Local postal or courier identifier; examples include numeric or alphanumeric strings assigned after import.

View all details for last-mile carrier number

Length/structure	Depends on the destination carrier; may be numeric, alphanumeric or UPU S10.
Issued by	Destination postal operator, courier partner or domestic delivery contractor.
Typical service/use	Final delivery, redelivery, pickup-point routing and proof-of-delivery lookup.
Who sees it and where	Recipients may see it in later tracking events, delivery notices, local carrier apps or SMS messages.
Tracking scope	Import receipt, customs release, local sorting, out for delivery, pickup and delivered scans.
Important caveat	Use the local number for delivery changes after the destination carrier has physically received the parcel.

Merchant order or reference ID

Store order number or internal reference; example: ORDER ######.

View all details for merchant order or reference ID

Length/structure	Determined by the seller or marketplace, not by carrier rules.
Issued by	Seller, marketplace or warehouse system.
Typical service/use	Customer support, purchase lookup and seller-side shipment matching.
Who sees it and where	Buyers see it on order confirmation pages; merchants see it in order management systems.
Tracking scope	Usually cannot be queried directly on carrier tracking pages unless mapped by the seller.
Important caveat	Ask the seller for the carrier tracking number if only an order ID is available.

Tracking Statuses and Meanings

Equick tracking statuses should be read as a lifecycle. A label or electronic notification is not the same as physical acceptance; a destination arrival scan is not the same as customs release or delivery.

Status Quick Lookup

Status

What it means

Shipment information received

A shipping record or label has been created for Equick tracking.

View all details for Shipment information received

Lifecycle stage	Pre-shipment.
Current responsible party	Seller or warehouse until the parcel is physically handed over.
What happens next	Pickup, drop-off or warehouse acceptance scan should follow.
What you should do	Wait for a first physical scan; ask the seller if there is no movement after dispatch should have occurred.

Accepted or received by carrier

Equick or its origin handling partner has received the parcel.

View all details for Accepted or received by carrier

Lifecycle stage	Accepted.
Current responsible party	Equick or origin handling contractor.
What happens next	Sorting, export consolidation and security processing.
What you should do	Monitor for export movement; no immediate action is normally required.

In transit or departed facility

The parcel is moving through origin sorting, line-haul or intermediate transit.

View all details for In transit or departed facility

Lifecycle stage	In transit.
Current responsible party	Equick, contracted line-haul provider or transit facility.
What happens next	Export departure, airline or transport handoff, destination arrival scan.
What you should do	Expect scan gaps during flights, container movement or bulk processing.

Arrived at destination country

The shipment has reached a destination gateway or exchange point.

View all details for Arrived at destination country

Lifecycle stage	Customs or handover.
Current responsible party	Gateway operator, customs authority or destination import partner.
What happens next	Import customs review and handoff to last-mile carrier.
What you should do	Do not assume clearance is complete; watch for customs release or local carrier acceptance.

Out for delivery

The local delivery carrier has assigned the parcel to a route for delivery.

View all details for Out for delivery

Lifecycle stage	Out for delivery.
Current responsible party	Destination last-mile carrier.
What happens next	Delivery, failed attempt, pickup notice or exception scan.
What you should do	Be available at the address and follow local carrier delivery instructions.

Delivered

The destination carrier recorded a delivery scan.

View all details for Delivered

Lifecycle stage	Delivered.
Current responsible party	Destination last-mile carrier recorded completion.
What happens next	Proof of delivery or delivery location details may be available from the local carrier.
What you should do	Check mailbox, porch, reception, parcel locker, neighbors and delivery photo or signature if available.

Available for pickup

The parcel is being held at a post office, pickup point or depot.

View all details for Available for pickup

Lifecycle stage	Pickup.
Current responsible party	Destination last-mile carrier or pickup-point operator.
What happens next	Recipient pickup, redelivery request where offered, or return after the local holding period.
What you should do	Bring the tracking number, notice and identification required by the local carrier.

Delivery exception

Delivery is delayed by address, access, customs, damage, weather or operational issue.

View all details for Delivery exception

Lifecycle stage	Exception.
Current responsible party	The party named in the latest event: customs, destination carrier, warehouse or seller.
What happens next	Correction, reattempt, pickup, customs request, return or investigation.
What you should do	Contact the current physical carrier for delivery issues and the seller for shipment data or refund support.

Return to sender

The parcel is being routed back because delivery or customs completion failed.

View all details for Return to sender

Lifecycle stage	Return.
Current responsible party	Destination carrier, return logistics provider or seller depending on the latest scan.
What happens next	Return transit, seller receipt or disposal under local rules if undeliverable.
What you should do	Contact the seller immediately because the recipient often cannot reverse a return once it has started.

Services and Delivery Times

Equick services are best understood as cross-border ecommerce transport options. Published delivery guarantees, if any, must be checked against the actual service contract or seller shipping promise; tracking-based estimated arrival is not a money-back guarantee.

Service Comparison

Service

Best for

Cross-border ecommerce parcel

Small online-order Parcels exported from China to international buyers.

View all details for Cross-border ecommerce parcel

Service type	International parcel forwarding and line-haul coordination.
Coverage	Destination coverage depends on seller route, postal or commercial partner availability and customs rules.
Tracking level	Milestone tracking, with possible gaps during export, air transport and customs.
Key size/weight condition	Specific weight and size limits are contract and route dependent and should be confirmed with Equick or the seller.
Included protection/extra service	Not publicly confirmed as a universal consumer entitlement.
Main limitation	Last-mile actions are controlled by the destination carrier after handoff.

Postal-channel international packet

Economy ecommerce Parcels using postal exchange and local post delivery.

View all details for Postal-channel international packet

Service type	International postal-channel parcel or packet route.
Coverage	Depends on destination postal network and acceptance of the shipment type.
Tracking level	May include S10-style postal events and destination-post scans.
Key size/weight condition	Subject to postal-channel and airline acceptance rules.
Included protection/extra service	Registration, compensation and proof features vary by route and product.
Main limitation	Customs and postal import scans may be sparse.

Commercial last-mile route

Countries where a courier, parcel network or aggregator handles final delivery.

View all details for Commercial last-mile route

Service type	Cross-border forwarding plus local courier delivery.
Coverage	Depends on destination country, postal code, partner capacity and commercial route selection.
Tracking level	Usually stronger after local carrier induction, but earlier events can still be consolidated.
Key size/weight condition	Destination courier restrictions apply.
Included protection/extra service	Signature, locker, pickup or photo proof depend on the local partner.
Main limitation	Recipients must use the local partner for redelivery and pickup requests.

Delivery Time

Service

Published delivery standard

Cross-border ecommerce parcel

Varies by origin, destination, customs, line-haul capacity and last-mile service.

View all details for Cross-border ecommerce parcel delivery time

Business or calendar days	Route-specific; seller promises may use business days while marketplaces may show calendar-based estimates.
Guarantee status	No universal public money-back guarantee confirmed for all Equick Parcels.
Starts counting from	Usually from physical acceptance or export processing, not merely from label creation.
Main delay factors	Seller handoff delay, export security, airline space, customs, VAT or duty collection, remote delivery and missing address data.
Official source date/validity	Check current route information on the official Equick website or seller shipping contract.

Postal-channel international packet

Varies significantly by destination post and customs processing.

View all details for Postal-channel international packet delivery time

Business or calendar days	Often estimated in business days by sellers; actual tracking elapsed time includes weekends and holidays.
Guarantee status	Not confirmed as a universal guarantee.
Starts counting from	Physical acceptance or postal export induction.
Main delay factors	Bulk postal exchange, customs queues, tax notification, missed delivery notice and postal scan gaps.
Official source date/validity	Confirm with Equick, the seller and the destination postal operator.

Destination Country Delivery Times

Destination Country / Region

Estimated Delivery Time Range

United States

8–25 business days; average around 14–18 days.

View all details for United States

Primary Service Type	Cross-border ecommerce parcel or postal packet.
Average Delivery Days	Average about 14–18 days in normal lanes.
Last-Mile Partner / Handoff Carrier	USPS or local courier partner depending on route.
Customs & Clearance Tips	Us import processing can create scan gaps; local delivery questions should go to the carrier named after import.

Canada

10–30 business days; average around 18–22 days.

View all details for Canada

Primary Service Type	Postal-channel packet or commercial parcel.
Average Delivery Days	Average about 18–22 days.
Last-Mile Partner / Handoff Carrier	Canada Post or courier partner.
Customs & Clearance Tips	Duty and tax assessment can delay release; remote provinces may add delivery days.

Mexico

12–35 business days; average around 22–27 days.

View all details for Mexico

Primary Service Type	Economy cross-border parcel.
Average Delivery Days	Average about 22–27 days.
Last-Mile Partner / Handoff Carrier	Correos de México or local courier partner.
Customs & Clearance Tips	Address quality and customs inspection are common causes of delay.

United Kingdom

7–22 business days; average around 12–16 days.

View all details for United Kingdom

Primary Service Type	Postal or commercial ecommerce parcel.
Average Delivery Days	Average about 12–16 days.
Last-Mile Partner / Handoff Carrier	Royal Mail or UK parcel network.
Customs & Clearance Tips	Low-value VAT and correct electronic data reduce clearance issues.

Germany

8–25 business days; average around 14–19 days.

View all details for Germany

Primary Service Type	EU ecommerce parcel.
Average Delivery Days	Average about 14–19 days.
Last-Mile Partner / Handoff Carrier	Deutsche Post DHL or parcel partner.
Customs & Clearance Tips	IOSS or VAT data accuracy matters for EU import clearance.

France

8–25 business days; average around 15–20 days.

View all details for France

Primary Service Type	EU ecommerce parcel.
Average Delivery Days	Average about 15–20 days.
Last-Mile Partner / Handoff Carrier	La Poste, Colissimo or partner network.
Customs & Clearance Tips	Incomplete recipient contact data can delay tax or delivery notification.

Spain

9–28 business days; average around 16–22 days.

View all details for Spain

Primary Service Type	EU ecommerce parcel.
Average Delivery Days	Average about 16–22 days.
Last-Mile Partner / Handoff Carrier	Correos or parcel partner.
Customs & Clearance Tips	Canary Islands, Ceuta and Melilla follow different customs flows from mainland Spain.

Italy

10–30 business days; average around 18–24 days.

View all details for Italy

Primary Service Type	EU ecommerce parcel.
Average Delivery Days	Average about 18–24 days.
Last-Mile Partner / Handoff Carrier	Poste Italiane or courier partner.
Customs & Clearance Tips	Local sorting and holiday periods often add variability.

Netherlands

8–24 business days; average around 14–18 days.

View all details for Netherlands

Primary Service Type	EU ecommerce parcel.
Average Delivery Days	Average about 14–18 days.
Last-Mile Partner / Handoff Carrier	PostNL or parcel partner.
Customs & Clearance Tips	Netherlands hubs may also serve EU transshipment lanes; check final-country handoff.

Poland

10–30 business days; average around 18–24 days.

View all details for Poland

Primary Service Type	EU ecommerce parcel.
Average Delivery Days	Average about 18–24 days.
Last-Mile Partner / Handoff Carrier	Poczta Polska or courier partner.
Customs & Clearance Tips	Local pickup-point routing may require recipient phone or email accuracy.

Sweden

10–30 business days; average around 18–23 days.

View all details for Sweden

Primary Service Type	Nordic postal or commercial parcel.
Average Delivery Days	Average about 18–23 days.
Last-Mile Partner / Handoff Carrier	PostNord or partner network.
Customs & Clearance Tips	Tax notification and pickup-point release can extend final delivery.

Belgium

9–26 business days; average around 16–21 days.

View all details for Belgium

Primary Service Type	EU ecommerce parcel.
Average Delivery Days	Average about 16–21 days.
Last-Mile Partner / Handoff Carrier	bpost or local partner.
Customs & Clearance Tips	EU VAT and delivery contact details should be complete.

Austria

9–28 business days; average around 16–22 days.

View all details for Austria

Primary Service Type	EU ecommerce parcel.
Average Delivery Days	Average about 16–22 days.
Last-Mile Partner / Handoff Carrier	Österreichische Post or courier partner.
Customs & Clearance Tips	Mountain and rural destinations may add last-mile days.

Switzerland

10–30 business days; average around 18–24 days.

View all details for Switzerland

Primary Service Type	Non-EU European postal or courier parcel.
Average Delivery Days	Average about 18–24 days.
Last-Mile Partner / Handoff Carrier	Swiss Post or partner courier.
Customs & Clearance Tips	Non-EU import duties and declarations can be required even for European routing.

Japan

6–18 business days; average around 10–14 days.

View all details for Japan

Primary Service Type	Asia ecommerce parcel.
Average Delivery Days	Average about 10–14 days.
Last-Mile Partner / Handoff Carrier	Japan Post or local courier partner.
Customs & Clearance Tips	Accurate recipient name and postal code are important for smooth final delivery.

South Korea

6–18 business days; average around 10–14 days.

View all details for South Korea

Primary Service Type	Asia ecommerce parcel.
Average Delivery Days	Average about 10–14 days.
Last-Mile Partner / Handoff Carrier	Korea Post or courier partner.
Customs & Clearance Tips	Personal customs code or recipient identification may be required for some imports.

Australia

8–25 business days; average around 14–19 days.

View all details for Australia

Primary Service Type	Oceania ecommerce parcel.
Average Delivery Days	Average about 14–19 days.
Last-Mile Partner / Handoff Carrier	Australia Post or local courier.
Customs & Clearance Tips	Remote areas and biosecurity screening can add time.

New Zealand

9–28 business days; average around 16–22 days.

View all details for New Zealand

Primary Service Type	Oceania ecommerce parcel.
Average Delivery Days	Average about 16–22 days.
Last-Mile Partner / Handoff Carrier	NZ Post or courier partner.
Customs & Clearance Tips	Biosecurity and remote delivery zones can extend transit.

Singapore

5–15 business days; average around 8–12 days.

View all details for Singapore

Primary Service Type	Asia ecommerce parcel.
Average Delivery Days	Average about 8–12 days.
Last-Mile Partner / Handoff Carrier	Singapore Post or local courier.
Customs & Clearance Tips	GST-related data and phone number accuracy support smooth release.

Malaysia

7–22 business days; average around 12–17 days.

View all details for Malaysia

Primary Service Type	Southeast Asia ecommerce parcel.
Average Delivery Days	Average about 12–17 days.
Last-Mile Partner / Handoff Carrier	Pos Malaysia or courier partner.
Customs & Clearance Tips	Address district and phone number errors often affect final delivery.

Thailand

7–24 business days; average around 13–18 days.

View all details for Thailand

Primary Service Type	Southeast Asia ecommerce parcel.
Average Delivery Days	Average about 13–18 days.
Last-Mile Partner / Handoff Carrier	Thailand Post or courier partner.
Customs & Clearance Tips	Recipient tax contact and local phone availability may affect release.

India

12–40 business days; average around 24–30 days.

View all details for India

Primary Service Type	Postal or commercial import parcel.
Average Delivery Days	Average about 24–30 days.
Last-Mile Partner / Handoff Carrier	India Post or courier partner.
Customs & Clearance Tips	KYC, duty assessment and address validation can be major delay factors.

Philippines

10–35 business days; average around 20–27 days.

View all details for Philippines

Primary Service Type	Southeast Asia ecommerce parcel.
Average Delivery Days	Average about 20–27 days.
Last-Mile Partner / Handoff Carrier	PHLPost or courier partner.
Customs & Clearance Tips	Island geography and local depot routing can create long final-mile gaps.

Indonesia

10–35 business days; average around 20–28 days.

View all details for Indonesia

Primary Service Type	Southeast Asia ecommerce parcel.
Average Delivery Days	Average about 20–28 days.
Last-Mile Partner / Handoff Carrier	Pos Indonesia or local courier.
Customs & Clearance Tips	Tax collection and archipelago routing often affect delivery windows.

Brazil

18–60 business days; average around 35–45 days.

View all details for Brazil

Primary Service Type	Postal or economy parcel.
Average Delivery Days	Average about 35–45 days.
Last-Mile Partner / Handoff Carrier	Correios or local partner.
Customs & Clearance Tips	CPF or tax data, import tax processing and domestic distance are major variables.

Chile

15–45 business days; average around 28–36 days.

View all details for Chile

Primary Service Type	Postal or economy parcel.
Average Delivery Days	Average about 28–36 days.
Last-Mile Partner / Handoff Carrier	CorreosChile or local courier.
Customs & Clearance Tips	Customs inspection and long domestic distribution can extend transit.

United Arab Emirates

8–25 business days; average around 14–19 days.

View all details for United Arab Emirates

Primary Service Type	Middle East ecommerce parcel.
Average Delivery Days	Average about 14–19 days.
Last-Mile Partner / Handoff Carrier	Emirates Post or courier partner.
Customs & Clearance Tips	Mobile DE DE DE DE DE DE DE DE contact and address landmark details help last-mile delivery.

Saudi Arabia

10–30 business days; average around 18–24 days.

View all details for Saudi Arabia

Primary Service Type	Middle East ecommerce parcel.
Average Delivery Days	Average about 18–24 days.
Last-Mile Partner / Handoff Carrier	Saudi Post SPL or courier partner.
Customs & Clearance Tips	National address and phone number accuracy are important for delivery.

South Africa

18–55 business days; average around 34–42 days.

View all details for South Africa

Primary Service Type	Postal or economy parcel.
Average Delivery Days	Average about 34–42 days.
Last-Mile Partner / Handoff Carrier	South African Post Office or courier partner.
Customs & Clearance Tips	Customs inspection and local postal capacity may create long scan gaps.

These destination ranges are planning estimates based on cross-border ecommerce logistics patterns, not official Equick guarantees. Actual transit can change because of seller dispatch time, customs seasonality, airline capacity, route selection and last-mile network performance.

Common Tracking Problems and Solutions

Most Equick tracking issues are caused by early label creation, export scan gaps, customs review, last-mile handoff or seller-side shipment data. Use the latest event to decide who can act.

Problem & Solution

Problem/status shown

Likely cause

Invalid number

The number may be an order ID, copied incorrectly or not yet registered.

View all details for Invalid number

Check first	Remove spaces and punctuation; compare with the seller email.
Immediate action	Ask the seller for the carrier tracking number.
When to escalate	If the seller marked the order shipped but cannot provide a usable carrier number.
Who to contact	Seller or marketplace first.

No tracking updates

Shipment data may exist before physical handoff or scanning.

View all details for No tracking updates

Check first	Dispatch date, carrier name and whether the seller has actually handed over the parcel.
Immediate action	Wait for the first physical scan if the order was just shipped.
When to escalate	When the seller’s promised dispatch window has passed without acceptance.
Who to contact	Seller for handoff proof; Equick only after a carrier scan exists.

Label created

Electronic pre-advice exists but the parcel may not be in Equick custody.

View all details for Label created

Check first	Whether any acceptance, received or warehouse scan follows.
Immediate action	Ask the seller for pickup or drop-off confirmation if the status remains unchanged.
When to escalate	After the seller’s handling time has clearly expired.
Who to contact	Seller or merchant platform.

Stuck in transit

Bulk line-haul, export processing, flight movement or unscanned transfer.

View all details for Stuck in transit

Check first	Last physical event location and whether the parcel has left the origin country.
Immediate action	Monitor 17TRACK for connected partner scans.
When to escalate	When the parcel exceeds the seller’s stated delivery window or marketplace protection period.
Who to contact	Seller for investigation; current carrier if a local scan identifies one.

Shipping partner handoff

Another logistics partner may be moving the parcel before Equick or the last-mile carrier receives it.

View all details for Shipping partner handoff

Check first	Whether the event says data received, departed partner facility or accepted by destination carrier.
Immediate action	Do not assume the final carrier has the parcel until it scans acceptance.
When to escalate	When no carrier receives the shipment after the expected transfer period.
Who to contact	Seller or Equick for origin transfer; destination carrier only after local acceptance.

Customs hold

Import authority may need review, tax payment or missing data.

View all details for Customs hold

Check first	Destination postal or customs notifications, SMS and email messages.
Immediate action	Provide requested tax, ID or invoice data through official customs or carrier channels only.
When to escalate	If customs requests documents the seller must provide.
Who to contact	Destination carrier, customs authority or seller depending on the request.

Address problem

Postal code, apartment, phone, name or customs identity may be incomplete.

View all details for Address problem

Check first	Order address, phone number and local carrier notice.
Immediate action	Request correction from the local carrier if the parcel is already in the destination country; otherwise contact the seller.
When to escalate	When return-to-sender appears or the local carrier cannot correct the address.
Who to contact	Current physical carrier and seller.

Delivery failed

Recipient unavailable, access issue, unpaid tax, wrong address or local route problem.

View all details for Delivery failed

Check first	Delivery notice, pickup location and local carrier app.
Immediate action	Arrange redelivery or pickup through the destination carrier if available.
When to escalate	Before the local holding period expires.
Who to contact	Destination last-mile carrier.

Delivered but not received

The parcel may be in a mailbox, locker, reception desk, neighbor location or misdelivered.

View all details for Delivered but not received

Check first	Delivery location, household members, building office, neighbors, parcel locker and proof-of-delivery details.
Immediate action	Contact the destination carrier quickly with the tracking number and delivery address.
When to escalate	If the destination carrier cannot locate the parcel or confirms misdelivery.
Who to contact	Destination carrier first, then seller for replacement or refund policy.

Lost or damaged

Investigation may be needed after the delivery window or after damage is discovered.

View all details for Lost or damaged

Check first	Photos, packaging, invoice, tracking history and seller shipment terms.
Immediate action	Keep packaging and contact the seller; merchants should open carrier investigation through their logistics account.
When to escalate	When the parcel is beyond the promised delivery window or damage is documented on receipt.
Who to contact	Seller or shipper; destination carrier if damage occurred during final delivery and local rules allow recipient reports.

International Shipping, Customs and Carrier Handoffs

Equick international tracking can involve multiple custodians. Electronic pre-advice, export departure, import arrival, customs clearance and last-mile acceptance are separate events with different responsible parties.

International Flow

Stage

Physical custodian/responsible entity

Seller label or pre-advice

Seller, warehouse or ecommerce shipping platform.

View all details for Seller label or pre-advice

Typical tracking event	Shipment information received.
What is happening	Data is created before physical transport begins.
Can the tracking number change?	Yes, a last-mile or postal number may be associated later.
Normal visibility gap	Until pickup or warehouse acceptance.
What the customer should do	Ask the seller if dispatch is overdue.

Origin acceptance and sorting

Equick or contracted origin handling facility.

View all details for Origin acceptance and sorting

Typical tracking event	Accepted, received, sorted or departed origin facility.
What is happening	Parcel is consolidated for export routing.
Can the tracking number change?	Possible if a postal or local label is assigned.
Normal visibility gap	Short gaps between warehouse and export facility are common.
What the customer should do	No action unless the parcel is stuck beyond the seller’s promise.

Export customs or security

Export gateway, customs or security screening authority.

View all details for Export customs or security

Typical tracking event	Export processing, customs declaration, security check or departed export facility.
What is happening	Shipment is prepared for international departure.
Can the tracking number change?	Usually no, but linked numbers may appear.
Normal visibility gap	Airline and export queue gaps are common.
What the customer should do	Wait unless prohibited goods or missing data is indicated.

Line-haul transport

Airline, freight forwarder or contracted transport partner.

View all details for Line-haul transport

Typical tracking event	Departed, in transit, airline departure or no scan during transport.
What is happening	Parcel travels in bulk to destination or transit country.
Can the tracking number change?	Rare at this stage, but last-mile mapping may be prepared.
Normal visibility gap	Several days of no scan can occur during line-haul.
What the customer should do	Monitor for destination arrival before contacting local carrier.

Import customs

Destination customs authority and import processing operator.

View all details for Import customs

Typical tracking event	Arrived destination country, customs processing, held by customs or released.
What is happening	Goods are reviewed for admissibility, tax, duty and data accuracy.
Can the tracking number change?	A local delivery number may become visible after import.
Normal visibility gap	Clearance time is not guaranteed and can vary widely.
What the customer should do	Respond only through official customs or carrier channels if documents or payment are requested.

Partner handoff and last mile

Destination postal operator, courier, depot or pickup network.

View all details for Partner handoff and last mile

Typical tracking event	Accepted by local carrier, out for delivery, available for pickup, delivered or delivery failed.
What is happening	The destination carrier has operational control of delivery.
Can the tracking number change?	Yes, a local number may be used for redelivery and pickup.
Normal visibility gap	Gap may occur between customs release and first local scan.
What the customer should do	Use the destination carrier for delivery instructions and proof of delivery.

Delivery Management and Post-shipment Options

For Equick Parcels, post-shipment control depends on which party currently holds the parcel. Before export, the seller or Equick account holder usually controls changes; after destination handoff, the local carrier controls redelivery, pickup and delivery instructions.

Delivery Management

Option

Who can request

Address correction before export

Seller or merchant account holder.

View all details for Address correction before export

Eligibility	Only if the parcel has not passed operational cut-off or export processing.
Deadline/available stage	Before final export or label lock.
Fee	Not publicly confirmed; contract dependent.
Guaranteed?	No, operational success is not guaranteed.
Official action link	Use seller support or official Equick business contact.

Redelivery or pickup

Recipient through destination carrier when offered.

View all details for Redelivery or pickup

Eligibility	Only after the destination carrier has attempted delivery or placed the parcel on hold.
Deadline/available stage	Before the local holding period expires.
Fee	Depends on destination carrier rules.
Guaranteed?	Subject to local carrier capability.
Official action link	Use the destination carrier tracking page or pickup notice.

Proof of delivery

Recipient, seller or shipper depending on local carrier access rules.

View all details for Proof of delivery

Eligibility	Available only where the last-mile carrier records signature, photo, locker or delivery-location proof.
Deadline/available stage	After delivered scan.
Fee	Depends on local carrier and service.
Guaranteed?	No universal Equick proof format is publicly confirmed.
Official action link	Destination carrier or seller support.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, carrier investigation, insurance claim and seller refund are different processes. For Equick ecommerce Parcels, the seller or shipper is usually the party with the shipping contract and the documents needed to open a formal claim.

Claims and Refunds

Process

Use when

Tracking inquiry

Use when scans stop, a handoff is unclear or the parcel appears delayed.

View all details for Tracking inquiry

Who files	Seller, recipient or merchant depending on the support channel.
Earliest/latest filing time	No universal public Equick deadline confirmed; use marketplace protection and seller contract windows.
Required evidence	Tracking number, order ID, latest event, shipping date and address.
Possible outcome	Clarified handoff, waiting instruction or formal investigation.
Official link	Official Equick website or seller support.

Loss or damage claim

Use when the parcel is confirmed lost, damaged or missing contents.

View all details for Loss or damage claim

Who files	Usually the shipper or seller with the logistics contract.
Earliest/latest filing time	Depends on route, insurance and contract; not publicly confirmed as one universal deadline.
Required evidence	Tracking history, invoice, value proof, photos, packaging, content description and damage report.
Possible outcome	Investigation, compensation to shipper, denial or request for more evidence.
Official link	Seller logistics account or official Equick business support.

Marketplace refund or replacement

Use when the buyer needs consumer resolution for non-delivery or item damage.

View all details for Marketplace refund or replacement

Who files	Buyer through seller or marketplace buyer-protection process.
Earliest/latest filing time	Follow the marketplace order-protection window.
Required evidence	Order number, tracking screenshots, delivery dispute evidence and photos for damage.
Possible outcome	Refund, replacement, denial or seller investigation.
Official link	Marketplace or seller help center.

Shipping Restrictions and Special Handling

Cross-border Equick Parcels must comply with seller, airline, customs and destination-carrier rules. A restricted item can cause export rejection, customs hold, return, disposal or long tracking gaps.

Shipping Restrictions

Customer Service

Prepare the tracking number, order number, ship date, latest scan, destination address, item description and photos before contacting support. For buyers, the fastest route is usually seller support first, then the destination carrier once a local acceptance scan appears.

Customer Service

Channel

Verified contact/link

Official website

http://www.equick.cn/

View all details for Official website

Best for	Official carrier information and available support entry points.
Region/language	China-based official site; language availability depends on current site pages.
Hours and time zone	Not publicly confirmed.
Information to prepare	Tracking number, seller name, origin, destination and latest event.
Important limitation	The site may be business-oriented; consumers may need seller assistance.

Seller or marketplace support

Use the store order page or marketplace help center.

View all details for Seller or marketplace support

Best for	Missing tracking number, dispatch delay, refund, replacement and carrier investigation initiation.
Region/language	Depends on marketplace and seller.
Hours and time zone	Depends on marketplace and seller policy.
Information to prepare	Order number, tracking number, screenshots and delivery promise.
Important limitation	The seller may need to contact Equick because the seller owns the shipping contract.

Destination last-mile carrier

Use the carrier named in the latest local tracking event.

View all details for Destination last-mile carrier

Best for	Out-for-delivery, pickup, failed delivery, address access and delivered-but-not-received questions.
Region/language	Destination country and local carrier language.
Hours and time zone	Depends on local carrier.
Information to prepare	Tracking number, local number if shown, recipient name, address and proof of identity.
Important limitation	The destination carrier usually cannot refund the ecommerce order.

17TRACK

https://www.17track.net/

View all details for 17TRACK

Best for	Multi-carrier tracking visibility and carrier auto-identification.
Region/language	Global tracking platform.
Hours and time zone	Tracking platform access is online; carrier actions are not handled by 17TRACK.
Information to prepare	Tracking number and possible carrier name.
Important limitation	17TRACK cannot transport, reroute, hold, refund or compensate a parcel.

Ecommerce and Business Tracking

Merchants need exception monitoring, carrier identification and normalized tracking events across Equick and destination partners. Consumers usually need one shipment lookup; businesses often need batch registration, status mapping and notifications.

Developer/API Comparison

Option

Provider

Official Equick tracking API

Equick

View all details for Official Equick tracking API

Carrier coverage	Equick services if access is granted.
Primary use	Merchant integration with Equick account services.
Authentication	Current public authentication method not confirmed from public official pages.
Tracking/batch/webhook capability	Current public API capability not confirmed.
Current developer documentation	No public current developer documentation confirmed.
Migration/deprecation note	No public migration or retirement notice confirmed.

17TRACK multi-carrier API

17TRACK

View all details for 17TRACK multi-carrier API

Carrier coverage	Multi-carrier tracking coverage including supported Equick records when carrier data is available.
Primary use	Batch tracking registration, normalized multi-carrier visibility and business exception monitoring.
Authentication	17token header and API key according to 17TRACK API documentation.
Tracking/batch/webhook capability	Register shipments through the tracking API; use 17TRACK documentation for current event and notification options.
Current developer documentation	https://api.17track.net/en/doc
Migration/deprecation note	Use current 17TRACK v2.4 documentation rather than copied older examples.

FAQ

1. How do I track my Equick package?

Enter the tracking number on the official Equick website or track it with 17TRACK to view available shipment events and possible partner-carrier updates.

2. Where can I find my Equick tracking number?

Find the Equick tracking number in the seller’s shipping email, marketplace order page, warehouse shipping record or merchant logistics system; the store order number is not the same as the carrier tracking number.

3. What does a tracking number look like?

Equick numbers can be alphanumeric carrier or platform identifiers, and some routes may also show postal S10 or last-mile carrier numbers; Equick has not published one universal public format for every service.

4. When will the first Equick tracking update appear?

The first useful update normally appears after physical acceptance or warehouse processing, not merely when the seller creates electronic shipment information.

5. Why is my Equick tracking not updating?

Equick tracking may pause during seller handoff, export processing, line-haul transport, customs review or local carrier induction; check the last physical event before deciding who to contact.

6. How long does Equick delivery take?

Equick delivery time varies by destination, route, customs and last-mile carrier; cross-border ecommerce Parcels commonly range from about one to several weeks depending on country and service.

7. What should I do if Equick shows delivery failed?

Contact the destination carrier named in the latest tracking event for redelivery, pickup or address-access instructions, because the local carrier controls final delivery after handoff.

8. What if Equick tracking says delivered but I did not receive the package?

Check the mailbox, porch, parcel locker, reception desk, neighbors and proof-of-delivery details first, then contact the destination carrier and the seller if the parcel cannot be located.

9. How do I report a lost or damaged Equick package?

Keep photos, packaging, invoice and tracking history, then contact the seller or shipper because the party with the Equick shipping contract usually must open the carrier investigation or claim.

10. How do I contact Equick customer service?

Use the official Equick website for available contact options, but consumers should usually contact the seller first and contact the destination carrier for local delivery or pickup issues.

11. Can Equick tracking show customs clearance?

Equick tracking can show customs-related milestones when data is available, but arrival in the destination country does not mean customs has released the parcel.

12. Can the Equick tracking number change after arrival?

A linked local or postal number may appear after import handoff, and that local number may be better for redelivery, pickup or proof-of-delivery requests.

13. Who has my Equick package during international transit?

The physical custodian changes by stage: seller or warehouse before acceptance, Equick or contracted handlers during origin processing, transport partners during line-haul, customs at import and the destination carrier during final delivery.

14. Can Equick infer the service from the tracking-number prefix alone?

No reliable public rule confirms that a service can always be inferred from prefix alone, because merchant, postal and last-mile identifiers can overlap or be linked.

15. Does Equick offer a public tracking API?

A current public official Equick tracking API endpoint, method and authentication scheme are not publicly confirmed; businesses can use current 17TRACK API documentation for multi-carrier tracking integration.

16. Can 17TRACK change a delivery address?

17TRACK cannot change a delivery address because 17TRACK is an independent tracking platform; the seller, Equick account holder or destination carrier must handle address changes where allowed.

Tracking API

// 1. Equick official tracking API
// Current public official tracking API not confirmed.
// Do not implement a   endpoint unless Equick provides current endpoint,
// HTTP method, authentication, required headers, request body and developer terms.

// 2. 17TRACK API
// Register a   tracking number with 17TRACK multi-carrier tracking.
// CARRIER_CODE is kept as a placeholder because the current 17TRACK carrier code
// should be confirmed in your 17TRACK account or carrier list before production use.

curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'