DPD Group Tracking

Please enter the DPD Group tracking number to check the latest shipping status.

https://www.dpdgroup.com/

TRACK

About DPD Group

DPD Group is the parcel delivery network historically marketed as DPDgroup and now presented by the group as Geopost, a parcel and express delivery subsidiary of La Poste Groupe. For tracking, DPD Group usually means a parcel moving through a local DPD operating company or related Geopost brands such as Chronopost, SEUR, BRT or Other national subsidiaries, with the physical custodian changing by country and transport stage.

Core Profile

Field	Verified information
Official name	Geopost is the group name used for the international parcel delivery network historically branded as DPDgroup; this page uses DPD Group as the locked carrier display name.
Official website	https://www.dpdgroup.com/
Carrier type	Parcel delivery and express road network; domestic last-mile carrier, cross-border parcel carrier, business parcel operator and returns carrier depending on country and service.
Primary region	Strongest network in Europe, with international parcel connections through Geopost subsidiaries, DPD country websites and partner networks.
Tracking page	https://www.dpd.com/tracking/ and local DPD tracking pages by country.
Parent organization	La Poste Groupe.
Founded and headquarters	Not stated here as a universal DPD Group tracking fact because current public group pages vary by legal entity and brand presentation.

Carrier Entity Relationships

Entity

Relationship to DPD Group

DPD Group

DPD Group is the carrier entity used on this page for the DPDgroup parcel network now presented by Geopost.

View all details for DPD Group

Entity type	Canonical carrier and group-level parcel network.
Why it matters to tracking	Users may see different local DPD domains or subsidiary names, but the parcel can still belong to the same group network.
Official evidence	The dpdgroup.com and Geopost corporate pages identify the group and its parcel delivery role.

La Poste Groupe

La Poste Groupe is the parent organization of the Geopost parcel network associated with DPD Group.

View all details for La Poste Groupe

Entity type	Parent organization.
Why it matters to tracking	Corporate ownership does not mean La Poste customer service can change a DPD parcel; operational help normally comes from the local DPD or sender contract channel.
Official evidence	Geopost corporate information identifies the group as part of La Poste Groupe.

DPD country operators

DPD country operators operate collection, sorting, line-haul injection and last-mile delivery for DPD Group Parcels in their territories.

View all details for DPD country operators

Entity type	Local operating companies and national carrier Sites.
Why it matters to tracking	Delivery management, pickup-Shop search, phone support and claims rules usually depend on the origin or destination country operator.
Official evidence	The global DPD tracking and country selector route users to local DPD services.

Chronopost, SEUR, BRT and Other Geopost brands

These brands are related parcel operators within the Geopost network and may appear as origin, destination or service brands for DPD Group shipments.

View all details for related Geopost brands

Entity type	Network brands and subsidiaries.
Why it matters to tracking	A parcel can show a non-DPD brand name after cross-border injection; this is not automatically a wrong carrier if the parcel remains inside the Geopost network.
Official evidence	Geopost corporate brand and network pages list the group’s operating brands.

17TRACK

17TRACK aggregates available tracking events from DPD Group and Other carriers but does not transport Parcels or decide refunds.

View all details for 17TRACK

Entity type	Independent multi-carrier tracking platform.
Why it matters to tracking	17TRACK can help identify carrier handoffs and normalize events, while delivery changes, claims and invoices remain with the sender, merchant or carrier.
Official evidence	17TRACK API documentation describes registration and tracking by number and carrier code.

Quick Answer

To track DPD Group, enter the parcel number from the label, shipment email, pickup-Shop notice or merchant order page on the official DPD tracking page or on 17TRACK. If no result appears, first check whether the number is a parcel tracking number rather than an order number, whether the sender has physically handed over the parcel, and whether the shipment is handled by a local DPD subsidiary or another Geopost brand.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can show available tracking events from DPD Group and partner carriers, but 17TRACK cannot collect the parcel, change the delivery address, approve a claim, refund postage or force a delivery attempt.

How to Track DPD Group Packages

Use the official route when you need delivery preferences, proof of delivery or local customer service; use 17TRACK when you need multi-carrier visibility, automatic carrier detection or cross-border handoff context.

Tracking path

Best use

Official DPD Group / DPD tracking

Use for official parcel events, delivery options, pickup-Shop information and country-specific support.

View all details for official DPD Group tracking

Steps	Open the global DPD tracking page or the local DPD country site, paste the parcel number without spaces, verify the destination country if requested, then follow local delivery-management prompts.
Use this identifier	Use the parcel number from the label, receipt, merchant dispatch email or delivery notification. Do not use the store order number unless the local tracking page explicitly supports reference tracking.
If nothing appears	Wait for the first physical acceptance or hub scan, check for typing errors, and ask the sender whether the parcel was handed to DPD Group or only electronically announced.

17TRACK

Use for consolidated tracking when a shipment may move through multiple carriers or when the DPD country operator is unclear.

View all details for 17TRACK tracking

Steps	Enter the parcel number in 17TRACK, let carrier auto-detection suggest DPD Group or a related operator, and compare milestone timestamps with any merchant-provided events.
Use this identifier	Use the carrier tracking number, not the checkout order ID, payment reference, invoice number or pickup PIN.
If nothing appears	Try the origin-country DPD operator, the destination-country DPD operator and the merchant’s declared carrier; if all are empty, the shipment may not yet have a carrier scan.

Tracking Number Formats and Examples

DPD Group does not publish one universal parcel-number format for every country and subsidiary. A number that can be tracked by DPD Group may be issued by a local DPD operator, another Geopost brand, a marketplace integrator or an origin carrier, so format recognition should be treated as a routing clue rather than proof of service.

Tracking Number Format

Identifier family

Normalized pattern

DPD parcel number

Typically numeric, often shown as 11 to 14 digits depending on country, label system and product; example: 0### #### #### ##.

View all details for DPD parcel number

Length/structure	Local DPD systems commonly display a continuous numeric parcel number; spaces and hyphens should be removed before tracking.
Issued by	Usually a DPD country operator or shipping software connected to a DPD account.
Typical service/use	Domestic parcel, European cross-border parcel, B2C ecommerce delivery and returns.
Who sees it and where	Senders see it on the shipping label and dispatch manifest; buyers see it in shipment emails, app notifications or the merchant order page.
Tracking scope	Trackable from electronic announcement or first parcel scan through delivery, pickup-Shop deposit or return.
Important caveat	Do not infer the exact service from the first digits alone; country operators can reuse number families across products.

Geopost brand parcel number

Numeric or alphanumeric brand-specific number; example: FR## #### #### or ES## #### ####.

View all details for Geopost brand parcel number

Length/structure	Format depends on the operating brand, such as Chronopost, SEUR or BRT, and may be normalized by removing spaces and punctuation.
Issued by	The relevant Geopost subsidiary or local account platform.
Typical service/use	Domestic express, international parcel, Shop delivery, pickup point or business parcel service.
Who sees it and where	Recipients may see the subsidiary brand in SMS, email or proof-of-delivery pages even when the merchant calls the service DPD Group.
Tracking scope	Coverage depends on whether tracking is queried on the global DPD page, local brand page or multi-carrier platform.
Important caveat	A related brand number is not necessarily wrong; it can indicate a network handoff within the same group.

Partner or marketplace reference

Alphanumeric reference created by a merchant, marketplace or consolidator; example: ORDER-####### or REF #### ####.

View all details for partner or marketplace reference

Length/structure	No universal carrier structure; may include letters, invoice numbers or internal order IDs.
Issued by	Merchant, ecommerce platform, warehouse management system or shipping aggregator.
Typical service/use	Order lookup, merchant support and customer communication before a carrier label is created.
Who sees it and where	Buyers often see it on the order page; it may not be printed as the main Barcode on the parcel label.
Tracking scope	Only trackable if the carrier or merchant system maps the reference to a parcel number.
Important caveat	If official tracking rejects it, ask the merchant for the carrier parcel number rather than repeatedly retrying the order ID.

Delivery notice or pickup code

Short PIN, QR code reference or pickup-Shop code; example: PIN #### or QR notice code.

View all details for delivery notice or pickup code

Length/structure	Short numeric or QR-based identifier used for collection authorization, not for full transport tracing.
Issued by	Local DPD operator, pickup-Shop network or notification system.
Typical service/use	Collecting a parcel from a Pickup parcelshop, locker or depot.
Who sees it and where	Recipient sees it in SMS, email, app notification or delivery card.
Tracking scope	May confirm pickup eligibility but usually does not replace the parcel tracking number.
Important caveat	Keep the pickup code private; it can authorize collection in some locations.

International postal S10 number

Two letters, nine digits and two country letters; example: CX#########DE or RR#########FR.

View all details for international postal S10 number

Length/structure	UPU S10 format: service indicator letters, serial digits including check digit, and origin country code.
Issued by	Normally an origin postal operator rather than DPD Group, unless a postal product is integrated through a related operator.
Typical service/use	Postal parcel, registered mail or EMS-style international handoff.
Who sees it and where	Cross-border buyers may see it when the seller ships through a postal export channel before local DPD delivery or after a partner handoff.
Tracking scope	Visibility depends on postal exchanges and the destination operator; DPD Group tracking may not show every postal event.
Important caveat	Being trackable on a platform does not prove DPD Group issued the number.

Tracking Statuses and Meanings

DPD Group tracking follows a parcel lifecycle: electronic data, physical pickup, depot sorting, line-haul, import or destination processing, out-for-delivery, delivered, pickup-Shop collection, exception or return.

Status Quick Lookup

Status

What it means

Order information transmitted to DPD

The sender created shipment data, but the parcel may not yet be physically with DPD Group.

View all details for order information transmitted

Lifecycle stage	Pre-shipment.
Current responsible party	Sender, merchant or warehouse until physical handover is scanned.
What happens next	Pickup, drop-off or depot acceptance scan.
What you should do	Wait for the first scan; if the seller claims it was shipped but no scan appears, ask for handover proof.

Parcel handed to DPD / Collected by driver

DPD Group or a local DPD operator has physically received the parcel.

View all details for parcel handed to DPD

Lifecycle stage	Accepted.
Current responsible party	Local DPD collection depot or pickup driver.
What happens next	Depot sorting and routing to destination depot or cross-border hub.
What you should do	Monitor the next depot scan; no action is normally needed.

In transit / At sorting center

The parcel is being processed through depot or hub operations.

View all details for in transit

Lifecycle stage	In transit.
Current responsible party	DPD Group depot, hub or contracted line-haul operator.
What happens next	Line-haul departure, arrival at destination depot or customs-related processing for international Parcels.
What you should do	Allow for overnight line-haul and weekend gaps; escalate only if the parcel exceeds the local service standard or merchant promise.

Customs clearance / Import clearance in progress

An international parcel is being reviewed for import data, duties, taxes or restrictions.

View all details for customs clearance

Lifecycle stage	Customs and handover.
Current responsible party	Customs authority, broker, destination operator or sender depending on missing data.
What happens next	Release to destination network, request for information, tax payment notice or return if import is refused.
What you should do	Check for tax-payment messages and ask the sender for invoice or customs data if the status requests documents.

Out for delivery

The parcel is loaded with a local driver for a delivery attempt.

View all details for out for delivery

Lifecycle stage	Out for delivery.
Current responsible party	Destination delivery depot and driver.
What happens next	Delivery, pickup-Shop diversion, failed attempt or new delivery date.
What you should do	Use the local delivery preferences page if available and make the address, access code and recipient availability clear.

Delivered

The carrier recorded a delivery scan, which may include signature, safe-place, concierge or pickup-Shop collection depending on service.

View all details for delivered

Lifecycle stage	Delivered.
Current responsible party	Delivery operator has completed the delivery event; post-delivery investigation may involve the local depot and sender.
What happens next	Proof of delivery may be available from the local DPD site or the sender’s account.
What you should do	Check safe places, front desk, neighbors and delivery photo or signature before opening a non-receipt case.

Ready for pickup / Delivered to Pickup parcelshop

The parcel is waiting at a Shop, locker or depot for recipient collection.

View all details for pickup status

Lifecycle stage	Pickup.
Current responsible party	Pickup location and destination DPD operator.
What happens next	Recipient collection or return after the local holding period.
What you should do	Bring the pickup code, ID and any authorization required by the local country operator.

Delivery exception / Address issue

Delivery could not proceed normally because of address, access, recipient absence, customs, damage or operational disruption.

View all details for delivery exception

Lifecycle stage	Exception.
Current responsible party	Usually destination DPD operator; sender may be required for address changes or customs corrections.
What happens next	Redelivery, pickup-Shop deposit, information request or return to sender.
What you should do	Act quickly through the local DPD link or ask the sender to authorize corrections if the system blocks recipient changes.

Returned to sender

The parcel is moving back to the sender after failed delivery, refusal, expired pickup period or import refusal.

View all details for returned to sender

Lifecycle stage	Return.
Current responsible party	DPD Group return network, destination operator, origin operator and sender depending on stage.
What happens next	Return sorting, cross-border return if applicable, and sender receipt.
What you should do	Contact the merchant for refund, reshipment or correction because recipients often cannot stop a return once the return route begins.

Services and Delivery Times

DPD Group service names, size rules and delivery standards are country-specific. The tables below separate verified service families from planning estimates; always check the local DPD country site for the exact product purchased by the sender.

Service Comparison

Service

Best for

Domestic DPD parcel

National ecommerce Parcels, B2C delivery and business-to-business Parcels within one DPD country network.

View all details for Domestic DPD parcel

Service type	Domestic parcel delivery.
Coverage	Country-specific DPD operating territory.
Tracking level	Parcel milestone scans, delivery attempt, pickup-Shop and delivery confirmation where available.
Key size/weight condition	Depends on local product; check the country tariff and shipping guide.
Included protection/extra service	Depends on sender contract and country terms.
Main limitation	Not a universal global product; local DPD rules govern delivery changes and claims.

DPD Classic / European road parcel

Cross-border Parcels inside Europe where predictable road-network transit matters more than premium air express.

View all details for DPD Classic

Service type	International road parcel service.
Coverage	European DPD and Geopost network countries, with destination-country last mile by local operators.
Tracking level	Collection, export sorting, line-haul, destination depot, delivery attempt and delivery confirmation.
Key size/weight condition	Country-specific weight and girth restrictions apply.
Included protection/extra service	Contractual liability or insurance options depend on origin country.
Main limitation	Customs applies for non-EU or special territories; no single universal delivery guarantee is stated at group level.

DPD Express / time-sensitive parcel

Urgent Parcels where the purchased local service provides faster routing or time-definite options.

View all details for DPD Express

Service type	Express parcel service where offered by the local operator.
Coverage	Country and route dependent.
Tracking level	Enhanced milestone visibility and delivery confirmation.
Key size/weight condition	Local express restrictions apply and may differ from economy parcel rules.
Included protection/extra service	Time-definite or additional compensation may be offered only on selected products and contracts.
Main limitation	Estimated delivery should not be treated as guaranteed unless the local terms explicitly say so.

Returns and Pickup parcelshop services

Merchant returns, consumer drop-off, out-of-home delivery and pickup-Shop collection.

View all details for returns and Pickup parcelshop services

Service type	Return parcel and out-of-home delivery service.
Coverage	Pickup-Shop and locker availability varies by country and postcode.
Tracking level	Drop-off scan, depot routing, return delivery or pickup readiness.
Key size/weight condition	Pickup-Shop limits may be stricter than depot or courier pickup limits.
Included protection/extra service	Return liability is usually tied to the merchant’s return label and contract.
Main limitation	Refund timing is controlled by the merchant, not by 17TRACK or a tracking scan alone.

Delivery Time

Service

Published delivery standard

Domestic DPD parcel

Often next-business-day or short domestic transit on many local DPD Sites, but the official standard is country and product specific.

View all details for Domestic DPD parcel delivery time

Business or calendar days	Normally business days unless the local product includes weekend delivery.
Guarantee status	Not a group-level guarantee; check local terms.
Starts counting from	Physical acceptance or collection cut-off, not merely label creation.
Main delay factors	Missed collection, incorrect address, depot capacity, holidays, weather and recipient absence.
Official source date/validity	Must be verified on the current local DPD country service page for the purchased product.

European cross-border road parcel

Typically several business days across Europe, varying by origin, destination, customs territory and service.

View all details for European cross-border delivery time

Business or calendar days	Business days for planning; weekend scans can occur but should not be assumed.
Guarantee status	Estimate unless a time-definite product and local terms state otherwise.
Starts counting from	Export depot processing after physical handover.
Main delay factors	Border checks, line-haul capacity, missed export cut-off, address quality and local delivery options.
Official source date/validity	Check the origin local DPD international service page.

International non-EU parcel

Varies by origin, destination, customs, product, broker data and last-mile partner.

View all details for international non-EU delivery time

Business or calendar days	Business days for transport estimates; customs may follow government processing schedules.
Guarantee status	No universal group-level money-back guarantee stated here.
Starts counting from	After pickup and export processing; customs delays are outside simple transit estimates.
Main delay factors	Invoice quality, HS codes, restricted goods, duty payment, peak season, airline capacity and destination operator handoff.
Official source date/validity	Verify on the local origin operator’s international shipping and customs pages.

Destination Country Delivery Times

Destination Country / Region

Estimated Delivery Time Range

Germany

1–3 business days from nearby EU origins; average about 2 days.

View all details for Germany

Primary Service Type	DPD domestic or European road parcel.
Average Delivery Days	Average about 2 days for intra-network EU lanes.
Last-Mile Partner / Handoff Carrier	Local DPD Germany network where applicable.
Customs & Clearance Tips	EU-to-EU Parcels generally avoid import customs; non-EU Parcels need VAT and import data.

France

1–4 business days in European road lanes; average about 2–3 days.

View all details for France

Primary Service Type	DPD / Chronopost / Geopost parcel.
Average Delivery Days	Average about 3 days on cross-border road lanes.
Last-Mile Partner / Handoff Carrier	DPD France or related Geopost delivery brand.
Customs & Clearance Tips	Non-EU imports require correct invoice data and VAT handling; overseas territories follow separate rules.

United Kingdom

2–6 business days from many EU origins; average about 4 days after Brexit customs data is complete.

View all details for United Kingdom

Primary Service Type	European cross-border parcel.
Average Delivery Days	Average about 4 days for well-documented consignments.
Last-Mile Partner / Handoff Carrier	Dpd Uk where the parcel enters the Dpd Uk network.
Customs & Clearance Tips	Commercial invoice, VAT treatment and recipient duty messages are common causes of delay.

Spain

2–5 business days from central Europe; average about 3–4 days.

View all details for Spain

Primary Service Type	DPD / SEUR European parcel.
Average Delivery Days	Average about 4 days.
Last-Mile Partner / Handoff Carrier	SEUR or local DPD/Geopost network.
Customs & Clearance Tips	Canary Islands, Ceuta and Melilla are customs-sensitive and should not be treated like mainland Spain.

Italy

2–5 business days from many EU origins; average about 3–4 days.

View all details for Italy

Primary Service Type	DPD / BRT / Geopost parcel.
Average Delivery Days	Average about 4 days.
Last-Mile Partner / Handoff Carrier	BRT or Other Geopost local delivery operation.
Customs & Clearance Tips	EU movements are simpler; islands and remote mountain areas can add depot time.

Netherlands

1–3 business days on nearby EU routes; average about 2 days.

View all details for Netherlands

Primary Service Type	European road parcel.
Average Delivery Days	Average about 2 days.
Last-Mile Partner / Handoff Carrier	DPD Netherlands network where applicable.
Customs & Clearance Tips	EU lanes are usually scan-dense; non-EU shipments may pause for import VAT or brokerage data.

Belgium

1–3 business days; average about 2 days.

View all details for Belgium

Primary Service Type	European road parcel.
Average Delivery Days	Average about 2 days.
Last-Mile Partner / Handoff Carrier	Local DPD network.
Customs & Clearance Tips	Address quality and access instructions matter in dense urban delivery routes.

Poland

2–5 business days from western Europe; average about 3 days.

View all details for Poland

Primary Service Type	DPD European road parcel.
Average Delivery Days	Average about 3 days.
Last-Mile Partner / Handoff Carrier	DPD Poland network.
Customs & Clearance Tips	EU lanes normally avoid import customs; parcel-Shop routing may add a local scan.

Austria

1–4 business days; average about 2–3 days.

View all details for Austria

Primary Service Type	European road parcel.
Average Delivery Days	Average about 3 days.
Last-Mile Partner / Handoff Carrier	DPD Austria or local delivery partner.
Customs & Clearance Tips	Mountain and remote addresses can add delivery routing time.

Switzerland

3–7 business days from EU origins; average about 5 days with customs.

View all details for Switzerland

Primary Service Type	International road parcel with import clearance.
Average Delivery Days	Average about 5 days.
Last-Mile Partner / Handoff Carrier	Local DPD Switzerland or partner network.
Customs & Clearance Tips	Commercial invoice and duty/VAT handling are essential; customs release is separate from arrival in Switzerland.

Sweden

3–7 business days; average about 5 days.

View all details for Sweden

Primary Service Type	European parcel and pickup-point delivery.
Average Delivery Days	Average about 5 days.
Last-Mile Partner / Handoff Carrier	Local DPD or partner delivery network depending on product.
Customs & Clearance Tips	Remote northern regions can extend last-mile time; non-EU imports need VAT data.

Denmark

2–5 business days; average about 3–4 days.

View all details for Denmark

Primary Service Type	European road parcel.
Average Delivery Days	Average about 4 days.
Last-Mile Partner / Handoff Carrier	Local DPD or partner network depending on route.
Customs & Clearance Tips	Greenland and Faroe Islands require separate customs and routing expectations.

United States

6–14 business days for many economy cross-border Parcels; average about 9–11 days.

View all details for United States

Primary Service Type	International parcel with destination partner last mile.
Average Delivery Days	Average about 10 days for customs-cleared Parcels.
Last-Mile Partner / Handoff Carrier	Destination partner varies by product and contract; check tracking after import handoff.
Customs & Clearance Tips	Us import scans can have gaps between arrival, customs processing and final-mile induction.

Canada

7–16 business days; average about 11–13 days.

View all details for Canada

Primary Service Type	International parcel.
Average Delivery Days	Average about 12 days.
Last-Mile Partner / Handoff Carrier	Destination partner varies by product.
Customs & Clearance Tips	Duties, taxes and remote area routing are frequent delay drivers.

Australia

8–20 business days; average about 13–15 days.

View all details for Australia

Primary Service Type	International parcel by air and domestic final mile.
Average Delivery Days	Average about 14 days.
Last-Mile Partner / Handoff Carrier	Destination partner varies; some routes use postal or courier final mile.
Customs & Clearance Tips	Biosecurity restrictions and remote-area routing can add time.

Japan

7–16 business days; average about 11 days.

View all details for Japan

Primary Service Type	International parcel.
Average Delivery Days	Average about 11 days.
Last-Mile Partner / Handoff Carrier	Destination partner depends on purchased route.
Customs & Clearance Tips	Detailed item descriptions reduce customs questions.

United Arab Emirates

6–14 business days; average about 10 days.

View all details for United Arab Emirates

Primary Service Type	International parcel.
Average Delivery Days	Average about 10 days.
Last-Mile Partner / Handoff Carrier	Local courier or partner network depending on contract.
Customs & Clearance Tips	Phone number, address precision and duty contactability are important.

Brazil

12–30 business days; average about 20 days.

View all details for Brazil

Primary Service Type	International parcel with customs-heavy import flow.
Average Delivery Days	Average about 20 days, with wide variation.
Last-Mile Partner / Handoff Carrier	Destination partner varies by postal or courier route.
Customs & Clearance Tips	Tax ID requirements, import inspection and payment delays can dominate transit time.

The destination table is a planning guide based on common parcel-network behavior, road-line-haul patterns and cross-border handoff experience. It is not an official service guarantee, and actual DPD Group delivery can move faster or slower because of cut-off times, weekends, customs, address quality, restrictions, weather, strikes, peak season and partner scan gaps.

Common Tracking Problems and Solutions

Most DPD Group tracking problems are caused by early label data, carrier handoff gaps, address restrictions, customs data, pickup-Shop holding rules or a mismatch between merchant references and carrier parcel numbers.

Problem & Solution

Problem/status shown

Immediate action

Invalid number

Remove spaces, check every digit, and confirm that the merchant gave a parcel tracking number rather than an order ID.

View all details for invalid number

Likely cause	Wrong identifier, mistyped number, carrier not yet activated or related brand tracking page needed.
Check first	Shipping email, label image, merchant order page and local DPD site.
When to escalate	After the sender confirms physical handover and no carrier recognizes the number.
Who to contact	Merchant first, then local DPD customer service if the number is valid on DPD.

No tracking events

Wait for collection or depot intake and ask the sender whether the parcel has actually been handed over.

View all details for no tracking events

Likely cause	Electronic data exists but physical parcel has not entered DPD Group.
Check first	Label creation time, collection cut-off and merchant dispatch confirmation.
When to escalate	If the merchant’s promised dispatch time passes with no first scan.
Who to contact	Sender or merchant, because the carrier may not yet have the parcel.

Stuck in transit

Compare the last depot scan with the expected route and allow for weekend, border and line-haul gaps before escalating.

View all details for stuck in transit

Likely cause	Long-haul movement without intermediate scans, hub backlog, missed connection or partner handoff.
Check first	Origin and destination country holidays, weather alerts and merchant delivery promise.
When to escalate	When the parcel exceeds the service standard shown by the local DPD operator or merchant.
Who to contact	Local DPD support for valid DPD numbers; merchant for contract investigation.

Delivery exception or failed attempt

Open the local DPD delivery options page and update access instructions, pickup choice or redelivery preferences if allowed.

View all details for delivery exception

Likely cause	Recipient absent, building inaccessible, wrong address, unsafe delivery place, capacity or damaged parcel.
Check first	Delivery notice, SMS or email from DPD, pickup-Shop location and address spelling.
When to escalate	If redelivery is unavailable or the parcel is about to return.
Who to contact	Destination DPD operator; sender if address correction requires shipper authorization.

Customs hold

Check for duty-payment or document requests and ask the sender to provide invoice, HS code or product details if missing.

View all details for customs hold

Likely cause	Import tax, missing customs data, restricted item review or broker workflow.
Check first	Email/SMS from carrier or broker, merchant invoice and destination import rules.
When to escalate	If customs requests are unanswered or the parcel is marked for return/refusal.
Who to contact	Broker or local DPD customs contact when provided; merchant for commercial documents.

Delivered but not received

Check safe place, reception, household members, neighbors, delivery photo, signature and exact address before opening a non-receipt case.

View all details for delivered but not received

Likely cause	Safe-place delivery, concierge acceptance, neighbor delivery, wrong address, premature scan or theft after delivery.
Check first	Proof of delivery, delivery photo, parcelshop status and local depot note.
When to escalate	Immediately after the basic location checks if the parcel is still missing.
Who to contact	Destination DPD operator for delivery proof; merchant for replacement or refund process.

Lost or damaged

Keep packaging, take photos, save value proof and ask the sender or merchant to start the carrier claim under their contract.

View all details for lost or damaged Parcels

Likely cause	Operational loss, damage in transit, missing contents or mis-sorted parcel.
Check first	Last scan, delivery proof, photos of outer packaging and contents, invoice and sender contract.
When to escalate	As soon as damage is noticed or after the local operator confirms investigation eligibility.
Who to contact	Merchant/sender for claims and compensation; local DPD for investigation status where allowed.

International Shipping, Customs and Carrier Handoffs

International DPD Group tracking should be read as a chain of custody, not a single-carrier promise. Electronic pre-advice, physical handover, customs clearance and destination last-mile transfer can each create different tracking gaps.

International Flow

Stage

Typical tracking event

Label creation

Shipment information received or order data transmitted.

View all details for label creation

Physical custodian/responsible entity	Sender or warehouse.
What is happening	Electronic data is created before the parcel enters DPD Group.
Can the tracking number change?	Usually no for DPD parcel numbers, but merchant references may later map to a carrier number.
Normal visibility gap	Until pickup or depot scan.
What the customer should do	Confirm dispatch if no physical scan appears after the promised handover time.

Origin pickup and export depot

Collected, at depot, sorted or departed origin hub.

View all details for origin pickup and export depot

Physical custodian/responsible entity	Origin DPD operator or related Geopost brand.
What is happening	The parcel is scanned, consolidated and routed to export or domestic line-haul.
Can the tracking number change?	Normally the original DPD parcel number remains the lookup key.
Normal visibility gap	Overnight road or air movement may have no scans.
What the customer should do	Monitor for departure and destination-country arrival.

Export customs or security

Export processing, security check or customs documentation event.

View all details for export customs or security

Physical custodian/responsible entity	Origin operator, customs authority or broker workflow.
What is happening	Export data and transport eligibility are checked for cross-border shipment.
Can the tracking number change?	Usually no, but partner references can be linked in backend systems.
Normal visibility gap	One or more transport cycles if customs or security queues are active.
What the customer should do	Sender should correct missing export paperwork if requested.

Line-haul and destination injection

In transit, arrived at destination country or handed to delivery partner.

View all details for line-haul and destination injection

Physical custodian/responsible entity	DPD Group line-haul, destination DPD operator or last-mile partner.
What is happening	The parcel moves between countries and is inducted into the destination delivery network.
Can the tracking number change?	Sometimes a partner or local delivery reference is added; the original number may remain searchable.
Normal visibility gap	Airline, trailer, customs and partner data exchange can create scan gaps.
What the customer should do	Use 17TRACK to compare DPD Group and partner events if visibility changes after handoff.

Import customs

Customs clearance, awaiting payment or released from customs.

View all details for import customs

Physical custodian/responsible entity	Destination customs authority, broker and destination delivery operator.
What is happening	Import admissibility, tax, duty and data completeness are reviewed.
Can the tracking number change?	Possible partner reference addition; customs does not itself issue the retail parcel number.
Normal visibility gap	No fixed time; customs release cannot be guaranteed by a tracking platform.
What the customer should do	Pay valid duties through official channels and provide requested documents promptly.

Last mile, pickup or return

Out for delivery, delivered, ready for pickup, failed attempt or return to sender.

View all details for last mile, pickup or return

Physical custodian/responsible entity	Destination DPD operator, related Geopost brand, pickup-Shop network or partner carrier.
What is happening	Delivery attempt, recipient collection, address exception or reverse movement.
Can the tracking number change?	A local delivery reference may appear, but customer support usually asks for the original parcel number too.
Normal visibility gap	Local depot scans may update after route completion.
What the customer should do	Act quickly on delivery preferences, pickup deadlines and address correction notices.

Delivery Management and Post-shipment Options

DPD Group delivery options are offered by local DPD country operators, so eligibility depends on destination country, sender permissions, parcel stage and service type.

Delivery Management

Option

Who can request

Change delivery date or redelivery

Recipient where the local DPD service and sender permissions allow it.

View all details for change delivery date

Eligibility	Usually available after destination-network processing or after a failed attempt.
Deadline/available stage	Before route finalization where local systems allow.
Fee	Country and contract dependent.
Guaranteed?	No; operational constraints can override preferences.
Official action link	Use the tracking page or delivery notification link from the local DPD operator.

Redirect to Pickup parcelshop or locker

Recipient or sender depending on product rules.

View all details for pickup-Shop redirect

Eligibility	Available only for Parcels that meet Shop/locker size and service constraints.
Deadline/available stage	Before final delivery attempt or during failed-attempt handling, depending on country.
Fee	Usually product and country dependent; check local page.
Guaranteed?	No; Shop capacity and parcel size may prevent diversion.
Official action link	Use official tracking or the notification link that displays available pickup points.

Leave-safe instruction

Recipient where the service permits delivery without direct handover.

View all details for leave-safe instruction

Eligibility	Not available for some signature, age-restricted, high-value or customs-payment Parcels.
Deadline/available stage	Before the delivery route reaches the address.
Fee	Not universally confirmed at group level.
Guaranteed?	No; driver safety and local rules apply.
Official action link	Use local DPD delivery preference tools.

Proof of delivery

Recipient, sender or account holder depending on local privacy and contract rules.

View all details for proof of delivery

Eligibility	Available after delivery where the operator captured signature, delivery photo or safe-place details.
Deadline/available stage	After delivered scan.
Fee	Not universally confirmed at group level.
Guaranteed?	No; evidence type depends on service and local privacy rules.
Official action link	Official tracking page, sender account portal or customer service request.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, carrier investigation, insurance claim, postage refund and merchant refund are different processes. For DPD Group Parcels, the sender or contract account holder often has the strongest claim rights because the shipment contract is usually between the sender and the local DPD operator.

Claims and Refunds

Process

Use when

Tracking inquiry

Use when scans stop, a depot event looks inconsistent, or the delivery proof is unclear.

View all details for tracking inquiry

Who files	Recipient, sender or merchant support depending on local operator rules.
Earliest/latest filing time	No universal group-level window; follow local DPD help rules and merchant policy.
Required evidence	Tracking number, dispatch date, last scan, address and delivery notice.
Possible outcome	Depot check, delivery proof, status correction or instruction to open a claim through the sender.
Official link	Local DPD contact page.

Loss or damage claim

Use when the parcel is confirmed lost, damaged or missing contents under the carrier contract.

View all details for loss or damage claim

Who files	Usually sender or account holder; recipients should ask the merchant to file if the merchant purchased shipping.
Earliest/latest filing time	Local terms and service conditions vary; verify deadlines on the origin DPD country site.
Required evidence	Tracking number, invoice/value proof, photos, outer and inner packaging, content description and damage report.
Possible outcome	Investigation, compensation under contractual liability, denial or request for more documents.
Official link	Origin local DPD claims or business customer portal.

Merchant refund or replacement

Use when a buyer did not receive the goods, received damaged goods or needs ecommerce after-sales support.

View all details for merchant refund or replacement

Who files	Buyer opens the issue with the seller or marketplace; seller handles carrier claim if needed.
Earliest/latest filing time	Marketplace or merchant policy controls the deadline.
Required evidence	Order number, tracking number, photos, delivery proof dispute and communication record.
Possible outcome	Refund, replacement, reshipment, carrier investigation or seller denial.
Official link	Merchant or marketplace help center, not 17TRACK.

Shipping Restrictions and Special Handling

DPD Group restrictions vary by country, product and destination. Prohibited or improperly declared goods can cause non-acceptance, delay, customs seizure, return, claim denial or disposal.

Shipping Restrictions

Customer Service

For DPD Group support, start with the official tracking result and then contact the local DPD country operator shown for the parcel. Group-level corporate pages are useful for company information, but parcel issues are normally handled by the origin or destination operating company.

Customer Service

Channel

Verified contact/link

Official tracking

https://www.dpd.com/tracking/

View all details for official tracking support

Best for	Current scans, delivery preferences, pickup-Shop status and proof-of-delivery prompts.
Region/language	Routes users to local country services.
Hours and time zone	Online tracking is available continuously; human support hours vary by country.
Information to prepare	Parcel number, postcode, recipient name, delivery notice and last scan.
Important limitation	Tracking cannot override sender restrictions or customs holds.

Local DPD contact page

Use the country selector or local DPD website linked from official tracking.

View all details for local DPD contact pages

Best for	Delivery exception, address issue, depot query, pickup-Shop issue and local claims guidance.
Region/language	Country-specific language and support scope.
Hours and time zone	Not universal; check the local contact page before calling.
Information to prepare	Tracking number, sender name, recipient address, phone/email, item description and photos for damage.
Important limitation	Some address changes and claims must be requested by the sender or account holder.

Pickup parcelshop locator

Available through local DPD Sites and delivery notifications where supported.

View all details for pickup parcelshop locator

Best for	Finding collection address, opening rules and parcelshop availability.
Region/language	Country and postcode specific.
Hours and time zone	Shop hours vary by location.
Information to prepare	Pickup code, ID, tracking number and authorization if collecting for someone else.
Important limitation	Holding periods and ID rules vary; do not assume another country’s rules apply.

17TRACK support

https://www.17track.net/

View all details for 17TRACK support

Best for	Tracking display questions, carrier detection and multi-carrier visibility.
Region/language	Global tracking platform.
Hours and time zone	Platform availability is online; carrier operations remain external.
Information to prepare	Tracking number and screenshots of displayed events.
Important limitation	17TRACK cannot change delivery, contact a driver, pay customs, approve claims or refund orders.

Ecommerce and Business Tracking

Businesses should separate consumer tracking, local DPD Group account tools and multi-carrier tracking infrastructure. Carrier APIs are best for shippers with a direct DPD account; 17TRACK is best for standardized visibility across DPD Group, postal operators, marketplaces and last-mile partners.

Developer/API Comparison

Option

Provider

Consumer tracking page

DPD Group / local DPD operator

View all details for consumer tracking page

Carrier coverage	Local DPD and related network Parcels supported by the selected tracking site.
Primary use	Manual tracking, delivery preferences and proof-of-delivery lookup.
Authentication	Usually parcel number and postcode or notification link where required.
Tracking/batch/webhook capability	Manual single-parcel workflow; batch and webhooks are not the main consumer use.
Current developer documentation	Not applicable to consumer page.
Migration/deprecation note	Use the current local DPD site because older country links may redirect.

Official shipper API or account integration

Local DPD operator or Geopost integration channel

View all details for official shipper API

Carrier coverage	Usually limited to the contracted country operator, account products and enabled services.
Primary use	Label creation, manifests, pickup, tracking events and shipping-account workflows.
Authentication	Account credentials, API keys or OAuth-like credentials depending on local platform; current public group-level tracking API endpoint is not confirmed.
Tracking/batch/webhook capability	Depends on country platform and contract enablement.
Current developer documentation	Check the local DPD developer or business integration portal for the origin country.
Migration/deprecation note	Do not copy old SOAP or country-specific endpoints without confirming current documentation and account access.

17TRACK Tracking API

17TRACK

View all details for 17TRACK Tracking API

Carrier coverage	Multi-carrier tracking across supported carriers, including DPD Group where carrier mapping is available.
Primary use	Batch registration, normalized tracking, exception monitoring and customer-service visibility.
Authentication	17token header with a 17TRACK API key.
Tracking/batch/webhook capability	API registration and tracking workflow; webhook availability should be checked in the current 17TRACK API documentation.
Current developer documentation	https://api.17track.net/en/doc
Migration/deprecation note	Use the current v2.4 registration endpoint shown in 17TRACK documentation.

FAQ

1. How do I track my DPD Group package?

Enter the parcel number on the official DPD tracking page or on 17TRACK to view available shipment events from DPD Group and related carriers.

2. Where can I find my DPD Group tracking number?

Your DPD Group tracking number is usually on the shipping label, merchant dispatch email, order page, receipt, SMS notice or pickup-Shop notification.

3. What does a DPD Group tracking number look like?

A DPD Group parcel number is often numeric and country-specific, commonly around 11 to 14 digits, but related Geopost brands and partners may use different numeric or alphanumeric formats.

4. Why does my DPD Group number show no result?

No result usually means the number is not a parcel number, the parcel has not received its first physical scan, or the shipment belongs to another local DPD or Geopost tracking page.

5. When will the first DPD Group tracking update appear?

The first reliable DPD Group tracking update normally appears after pickup, drop-off or depot acceptance, not necessarily when the merchant creates the label.

6. How long does DPD Group delivery take?

DPD Group delivery time depends on the origin country, destination country, local product, cut-off time, customs and last-mile operator, so the local DPD service page is the controlling source.

7. What should I do if DPD Group tracking has not updated for days?

Compare the last scan with the expected route, allow for weekends and cross-border handoffs, then contact the merchant or local DPD operator if the parcel exceeds the stated service expectation.

8. What does a failed DPD Group delivery attempt mean?

A failed DPD Group delivery attempt means the driver could not complete delivery because of absence, access, address, safety, customs payment or operational restrictions; use the local delivery-notice link quickly.

9. What should I do if DPD Group says delivered but I did not receive the parcel?

Check safe places, neighbors, reception, parcelshop collection status, delivery photo and signature first, then ask the local DPD operator or merchant to investigate the delivery proof.

10. How do I contact DPD Group customer service?

Use the official tracking page to identify the local DPD country operator and contact that operator with the tracking number, postcode, last scan, address and delivery notice.

11. Is DPD Group the same as Geopost?

DPD Group refers here to the DPDgroup parcel network now presented by the group as Geopost; tracking may show DPD, Chronopost, SEUR, BRT or another related brand depending on route.

12. Why does a DPD Group parcel show another carrier or brand?

A DPD Group parcel can show another brand because origin collection, cross-border injection, customs brokerage or destination last mile may be handled by a local subsidiary or partner.

13. Can the DPD Group tracking number change during international delivery?

The original DPD Group parcel number often remains usable, but a destination partner or local operator may add a secondary reference after handoff.

14. Does customs arrival mean my DPD Group parcel is cleared?

Customs arrival does not mean clearance; release requires import data review, admissibility checks and any required duty or tax process.

15. Who can file a DPD Group loss or damage claim?

The sender or account holder usually files a DPD Group carrier claim, while recipients should keep evidence and contact the merchant for replacement or refund support.

16. Can businesses track DPD Group shipments through an API?

Businesses with a local DPD account may have country-specific integration options, while 17TRACK provides a multi-carrier API for registering and tracking supported shipments.

17. Can 17TRACK change a DPD Group delivery address?

17TRACK cannot change a DPD Group delivery address because delivery changes are controlled by the local DPD operator and sometimes require sender authorization.

Tracking API

// 1. DPD Group official tracking API
// Current public official group-level tracking API not confirmed.
// DPD Group / DPD integrations are commonly country-specific and may require a local DPD business account.
// Confirm the current endpoint, method, authentication and migration status on the local DPD developer portal before implementation.

// 2. 17TRACK Tracking API
// Register a DPD Group tracking number with 17TRACK.
// CARRIER_CODE is left as a placeholder because the current 17TRACK carrier code for DPD Group must be confirmed in your 17TRACK account or carrier list.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]