dao Tracking

Please enter the dao tracking number to check the latest shipping status.

https://www.dao.as/

TRACK

About DAO

DAO is a Danish postal and parcel carrier operated by Dansk Avis Omdeling A/S. DAO distributes parcels, letters, newspapers and magazines throughout Denmark, including overnight and early-morning home delivery, mailbox delivery and delivery to staffed pickup locations. DAO also sells selected outbound international shipping.

DAO Overview

Field	Verified value
Official name	Dansk Avis Omdeling A/S, trading as DAO
Official website	https://www.dao.as/
Carrier type	Postal, parcel, publication-distribution and last-mile carrier
Primary region	Denmark
Tracking page	DAO Track & Trace
Ownership	JP/Politikens Hus 51%, JFM 32% and Berlingske Media 17%
Contact offices	Islandsvej 1, 7100 Vejle; Islevdalvej 205, 2610 Rødovre, Denmark
Postal authorization	Commercial postal transportation permission granted in 2011

Carrier Entity Relationships

Entity

Relationship

Dansk Avis Omdeling A/S

Legal operator of DAO

View all details for Dansk Avis Omdeling A/S

Entity type	Carrier company
Why it matters to tracking	This company transports DAO shipments and handles customer-service and compensation cases.
Official evidence	The official website identifies Dansk Avis Omdeling A/S and company registration number 26063892.

DAO parcel and letter services

Domestic and selected outbound services operated or sold by DAO

View all details for DAO services

Entity type	Operated services
Why it matters to tracking	The chosen home, pickup-location, letter or international product determines tracking visibility and delivery handling.
Official evidence	DAO sells parcel delivery to homes, pickup locations in Denmark and destinations abroad, plus several letter options.

DAO Track & Trace and app

Consumer tracking products provided by DAO

View all details for DAO tracking products

Entity type	Tracking tools
Why it matters to tracking	Track & Trace accepts a parcel number or nine-digit e-label; the app provides shipment updates.
Official evidence	The official tracking page and app description publish these functions.

DAO pickup locations

Drop-off and collection points in the DAO network

View all details for DAO pickup locations

Entity type	Network facilities
Why it matters to tracking	A drop-off receipt proves that a parcel entered DAO custody; a five-digit collection code authorizes pickup.
Official evidence	DAO instructs senders to retain the drop-off confirmation and recipients to use the parcel number and collection code.

International partner carrier

Destination-side carrier for an outbound parcel

View all details for international partner carriers

Entity type	Handoff carrier
Why it matters to tracking	The DAO tracking page may display a separate foreign tracking number and link after handoff.
Official evidence	The official tracker includes an overseas-tracking link and a field for the parcel number used abroad.

17TRACK

Independent multi-carrier tracking platform

View all details for 17TRACK

Entity type	Tracking aggregator
Why it matters to tracking	17TRACK can organize available carrier events, but it does not transport parcels or control DAO delivery decisions.
Official evidence	17TRACK documents its multi-carrier tracking API separately from carrier operations.

Quick Answer

Track a DAO shipment by entering the parcel number or nine-digit e-label on DAO Track & Trace, or enter the carrier tracking number on 17TRACK. If no result appears, remove spaces, verify every digit against the label or shipping message, and confirm that the merchant supplied a carrier tracking number rather than an order number.

Pro Tip: A label or electronic shipment record does not prove physical handover. For a drop-off, retain the SMS or email receipt showing that DAO accepted custody.

17TRACK is an independent tracking platform. It cannot change an address, redirect a parcel, issue a collection code, approve compensation or refund an ecommerce order.

How to Track DAO Packages

Use the identifier attached to the shipment, not the retailer’s checkout reference.

Copy the parcel number from the sender’s message, label, receipt or DAO app. A nine-digit e-label can also be searched.
Open DAO Track & Trace, enter the identifier and review the event history.
For multi-carrier visibility, open 17TRACK and submit the carrier tracking number.
If an international result displays another number for tracking abroad, retain both identifiers and follow the destination-carrier link.
If the number remains unrecognized after checking the format, ask the sender or merchant to verify the shipping record.

Which identifier should you use?

Identifier	How to use it
Parcel number	Enter it in DAO Track & Trace or 17TRACK.
Nine-digit e-label	Enter all nine digits in the official tracker.
Merchant order number	Use it with the merchant; it is not automatically a DAO tracking number.
Five-digit collection code	Use it with the parcel number to collect an eligible shipment; do not treat it as a tracking number.
Foreign tracking number	Use it after an international handoff when DAO displays a separate number for tracking abroad.

Tracking Number Formats and Examples

DAO officially identifies three numeric parcel-number families: nine digits, 13 digits beginning with 7, and 20 digits beginning with 00057. These structural checks help detect input errors, but a prefix alone should not be used to infer a specific product or delivery promise.

Tracking Number Format

Identifier family

Normalized pattern

Nine-digit DAO identifier

### ### ###

View all details for the nine-digit DAO identifier

Length/structure	Nine numeric digits
Issued by	DAO shipment system
Typical service/use	Parcel number or nine-digit e-label accepted by the official tracker
Who sees it and where	A sender may receive it with an electronic label; a recipient may see it in a shipping message.
Tracking scope	DAO event history
Important caveat	Do not confuse it with the separate five-digit pickup code.

Thirteen-digit DAO parcel number

7### ### ### ###

View all details for the 13-digit DAO parcel number

Length/structure	Thirteen numeric digits beginning with 7
Issued by	DAO shipment system
Typical service/use	DAO parcel tracking
Who sees it and where	Shipment notification, label or sender-provided tracking information
Tracking scope	Events available to DAO Track & Trace
Important caveat	The initial digit does not establish the service level by itself.

Twenty-digit DAO parcel number

00057 ### ### ### ### ###

View all details for the 20-digit DAO parcel number

Length/structure	Twenty numeric digits beginning with 00057
Issued by	DAO shipment system
Typical service/use	Parcel tracking and customer-service identification
Who sees it and where	The sender or recipient may see it on a label, receipt, app or notification.
Tracking scope	DAO domestic handling and available linked events
Important caveat	DAO asks customers contacting parcel support to provide the 20-digit number when applicable.

International partner number

Partner-defined format

View all details for an international partner number

Length/structure	Determined by the destination carrier
Issued by	International handoff partner
Typical service/use	Tracking after an outbound parcel enters a foreign delivery network
Who sees it and where	DAO Track & Trace may display it as the parcel number used abroad.
Tracking scope	Partner-carrier events after handoff
Important caveat	A number searchable through DAO is not necessarily issued by DAO.

Five-digit collection code

#####

View all details for the collection code

Length/structure	Five numeric digits
Issued by	DAO pickup workflow
Typical service/use	Authorizing collection from a DAO pickup location
Who sees it and where	The recipient receives it by SMS or email when the parcel is ready.
Tracking scope	No independent tracking scope
Important caveat	It must not be entered as the parcel number.

Tracking Statuses and Meanings

Read each scan as evidence of a particular lifecycle stage. Electronic data, physical acceptance, partner handoff, customs processing and final delivery are separate events.

Status Quick Lookup

Status

What it means

Shipment information received

Electronic shipment data exists, but physical acceptance still requires a handover scan or receipt.

View all details for shipment information received

Lifecycle stage	Pre-shipment
Current responsible party	The sender remains responsible for handing over the parcel.
What happens next	DAO records physical acceptance or the first processing scan.
What you should do	Ask the sender whether the parcel was actually dropped off or collected.

Parcel accepted

DAO has evidence that the parcel entered its network.

View all details for parcel accepted

Lifecycle stage	Accepted
Current responsible party	DAO
What happens next	Sorting and line-haul processing begin.
What you should do	Monitor the next event and retain the acceptance receipt.

In transit or being sorted

The parcel is moving through DAO processing and transport operations.

View all details for in-transit processing

Lifecycle stage	In transit
Current responsible party	DAO or its contracted transport operation
What happens next	The parcel reaches a delivery route, pickup location or export handoff.
What you should do	Wait for the shipment-specific next scan unless the expected window has passed.

Transferred for international delivery

The parcel is entering or has entered a partner-controlled stage abroad.

View all details for international transfer

Lifecycle stage	Customs or handoff
Current responsible party	The export operator, customs authority or destination partner, depending on the latest physical scan
What happens next	A foreign tracking number or destination event may appear.
What you should do	Use the overseas number shown by DAO and do not interpret arrival as customs release.

Out for delivery

The parcel has been assigned to the final delivery route.

View all details for out for delivery

Lifecycle stage	Out for delivery
Current responsible party	DAO courier or destination last-mile carrier
What happens next	Home, mailbox or pickup-location delivery is attempted.
What you should do	Check the address area, mailbox access and delivery messages.

Ready for pickup

The parcel is available at the identified pickup location.

View all details for ready for pickup

Lifecycle stage	Pickup
Current responsible party	DAO pickup location
What happens next	The parcel is released after the required parcel number and collection code are presented.
What you should do	Bring or forward the SMS or email containing the five-digit code.

Delivered

A final delivery scan was recorded at a home, mailbox, safe location or pickup point.

View all details for delivered

Lifecycle stage	Delivered
Current responsible party	The recipient controls the parcel after successful delivery; DAO handles delivery disputes.
What happens next	No routine transport event is expected.
What you should do	Check the mailbox, main door, building entrance, household members and pickup message before reporting non-receipt.

Delivery exception

Safe delivery was prevented by access, address, size, weight or another operational condition.

View all details for a delivery exception

Lifecycle stage	Exception
Current responsible party	DAO while the parcel remains in its network
What happens next	DAO may redirect the parcel to a nearby pickup location or seek another resolution.
What you should do	Read the latest message and contact the sender or DAO if no next step is provided.

Returned to sender

Delivery could not be completed and the parcel is moving back through the network.

View all details for return to sender

Lifecycle stage	Return
Current responsible party	DAO or the international partner carrying the return
What happens next	The parcel is routed to the sender.
What you should do	The recipient should contact the merchant; the sender should monitor the return and arrange any refund or reshipment.

Services and Delivery Times

DAO offers domestic home and pickup-location parcel delivery, home collection or shop drop-off, several letter speeds and selected international shipping. Use the delivery information attached to the purchased shipment as the controlling estimate.

Service Comparison

Service

Best for

Domestic home parcel delivery

Private recipients who want mailbox, entrance or front-door delivery

View all details for domestic home delivery

Service type	Domestic parcel
Coverage	Denmark
Tracking level	Parcel Track & Trace
Key size/weight condition	Home delivery may be redirected if the parcel exceeds the applicable dimensions or weighs more than 5 kg.
Included protection/extra service	Compensation may apply up to DKK 2,500 when official conditions are satisfied.
Main limitation	DAO may redirect to a pickup location when safe delivery or building access is unavailable.

Domestic pickup-location delivery

Recipients who prefer staffed collection

View all details for pickup-location delivery

Service type	Domestic parcel pickup
Coverage	DAO pickup network in Denmark
Tracking level	Tracking plus ready-for-pickup notification
Key size/weight condition	Purchased parcel limits apply.
Included protection/extra service	A five-digit collection code is sent by SMS or email.
Main limitation	Collection requires the parcel number and collection code.

Home collection

Private senders who cannot reach a drop-off point

View all details for home collection

Service type	Parcel collection
Coverage	Eligible Danish addresses
Tracking level	Begins after collection is recorded
Key size/weight condition	Maximum 3 kg, 55 cm length, and 120 cm circumference plus length
Included protection/extra service	Booked during online postage purchase
Main limitation	Collection is address-dependent; otherwise the sender must use a pickup location.

Letter services

Paper, cardboard or plastic correspondence

View all details for letter services

Service type	Regular, faster or registered letter options
Coverage	Domestic and selected international options
Tracking level	Depends on the purchased letter product
Key size/weight condition	Product-specific letter conditions apply.
Included protection/extra service	Registered handling is available as a purchase option.
Main limitation	DAO states that lost ordinary letters and their contents are not compensated.

International parcel delivery

Outbound parcels purchased through DAO

View all details for international parcels

Service type	Cross-border parcel
Coverage	Eligible destinations offered during purchase
Tracking level	DAO events followed by available foreign-carrier events
Key size/weight condition	Destination and product rules apply.
Included protection/extra service	Governed by the purchased shipment terms.
Main limitation	Customs and partner-carrier stages can create scanning gaps.

Delivery Time

Service

Published delivery standard

Domestic parcel

Use the shipment-specific delivery information in Track & Trace.

View all delivery-time details for domestic parcels

Business or calendar days	DAO operates delivery every day of the year.
Guarantee status	An estimate should not be treated as a guarantee unless the purchased terms expressly say so.
Starts counting from	Physical acceptance, not merely label creation
Main delay factors	Unsafe delivery location, building access, address quality, oversize or overweight parcel, severe disruption and missed scans
Official source date/validity	Current official tracking and help guidance

Letter products

The purchased regular, faster or registered product controls the service expectation.

View all delivery-time details for letters

Business or calendar days	Product-specific
Guarantee status	Do not infer a guarantee from the product name.
Starts counting from	Valid posting and acceptance under the letter terms
Official source date/validity	Current service and undeliverable-mail guidance

International parcel

Use the purchased route estimate and linked foreign tracking after handoff.

View all delivery-time details for international parcels

Business or calendar days	Route-specific
Guarantee status	Customs processing and partner delivery should not be treated as guaranteed.
Starts counting from	Physical acceptance and export processing
Main delay factors	Export screening, line-haul scheduling, customs, taxes, missing importer data, destination holidays and handoff scans
Official source date/validity	Current purchase and tracking workflow

Destination Country Delivery Times

Destination Country / Region

Estimated Delivery Time Range

Denmark

Use the delivery window shown for the purchased shipment.

View all destination details for Denmark

Primary Service Type	Home, mailbox or pickup-location parcel delivery
Average Delivery Days	The shipment-specific estimate is more reliable than a generic route average.
Last-Mile Partner / Handoff Carrier	DAO
Customs & Clearance Tips	No import customs stage applies to a domestic Danish shipment; address and safe-access issues can still delay delivery.

European destination offered at checkout

Use the route-specific estimate presented when buying the shipment.

View all destination details for European routes

Primary Service Type	International parcel
Average Delivery Days	Track against the purchased estimate and destination-carrier events.
Last-Mile Partner / Handoff Carrier	The carrier identified by the foreign tracking link
Customs & Clearance Tips	EU and non-EU routes have different tax and customs treatment; the destination and goods determine the required data.

Non-European destination offered at checkout

Use the route-specific estimate presented when buying the shipment.

View all destination details for non-European routes

Primary Service Type	International parcel
Average Delivery Days	Use the foreign-carrier estimate after the physical handoff.
Last-Mile Partner / Handoff Carrier	The destination carrier identified in tracking
Customs & Clearance Tips	Accurate contents, value and recipient information reduce avoidable customs holds; duties may be collected before release.

A destination table should not invent country averages where the carrier does not publish a route standard. The checkout promise, DAO event history, customs messages and destination-carrier estimate provide the applicable timeline.

Common Tracking Problems and Solutions

Start with the latest physical scan, identify who currently holds the parcel, and contact the party able to act at that stage.

Problem & Solution

Problem/status shown

Immediate action

Invalid number

Remove spaces and compare the number with the official 9-, 13- or 20-digit patterns.

View all details for an invalid number

Likely cause	Typo, order reference, pickup code or wrong carrier
Check first	Shipping confirmation and label
When to escalate	After the sender verifies handover and the identifier still fails
Who to contact	Sender first, then DAO

No tracking or label-only status

Ask the sender whether DAO physically collected or accepted the parcel.

View all details for no tracking

Likely cause	Electronic data exists before physical handover.
Check first	Drop-off SMS, email or receipt
When to escalate	When the sender has acceptance evidence but no processing event follows the expected shipment window
Who to contact	Sender or merchant; DAO when acceptance is documented

Long gap or stuck in transit

Compare the last physical scan with the shipment estimate and check messages for disruption or handoff information.

View all details for an in-transit gap

Likely cause	Movement between scan points, missed scan, peak volume or operational disruption
Check first	Expected delivery information and last facility event
When to escalate	After the shipment-specific delivery expectation has passed without a meaningful update
Who to contact	DAO; merchant if a refund or replacement is needed

International partner handoff

Use the foreign tracking number displayed by DAO.

View all details for a partner handoff

Likely cause	The destination carrier uses a separate tracking system.
Check first	Whether the partner has recorded a physical receipt scan
When to escalate	When neither tracker updates after the route estimate has passed
Who to contact	Current physical custodian or the sender

Address or delivery exception

Read the notification; DAO may redirect the parcel to a nearby pickup location.

View all details for an address exception

Likely cause	Incorrect label, unsafe location, inaccessible entrance, excessive size or weight
Check first	Address and pickup-location message
When to escalate	If no collection or redelivery instruction appears
Who to contact	DAO for delivery handling; sender for label correction or reshipment

Ready for pickup

Use the parcel number and five-digit collection code.

View all details for pickup

Likely cause	Direct pickup delivery or redirection from an unsafe home delivery
Check first	SMS or email and the named location
When to escalate	If the location cannot find a parcel marked ready
Who to contact	DAO customer service

Customs hold

Follow the customs or partner request for value, contents, tax or recipient information.

View all details for a customs hold

Likely cause	Assessment, missing data, restricted goods or unpaid charges
Check first	Official notice from customs or the destination carrier
When to escalate	When requested documents were supplied but no decision or new instruction follows
Who to contact	Customs broker or destination carrier; sender for commercial documents

Delivered but not received

Check the mailbox, front door, building entrance, household, reception and pickup messages in that order.

View all details for delivered but not received

Likely cause	Safe-location delivery, household receipt, pickup routing, premature scan or misdelivery
Check first	Exact event location and all normal delivery positions
When to escalate	Promptly after local checks fail
Who to contact	DAO for delivery investigation and the merchant for order resolution

Lost or damaged parcel

Keep the shipment receipt, contents, inner and outer packaging, photographs and value evidence.

View all details for loss or damage

Likely cause	Transport loss, physical damage or missing contents
Check first	Eligibility and packaging requirements in the purchased terms
When to escalate	Damage must be reported within five days from delivery.
Who to contact	DAO claim channel; merchant separately for a sale refund or replacement

Returned to sender

The recipient should ask the sender about reshipment or refund rather than trying to reverse an active return.

View all details for a returned parcel

Likely cause	Undeliverable address, refusal, access problem or another failed-delivery condition
Check first	Return reason and address supplied by the sender
When to escalate	If the return stops updating or the sender does not receive it
Who to contact	Sender or merchant; DAO for transport investigation

International Shipping, Customs and Carrier Handoffs

For an outbound international parcel, DAO handles the origin-side shipment stage and may display a different tracking number for use with the foreign carrier. Electronic pre-advice, physical handoff and the partner’s first acceptance scan are separate events.

International Flow

Stage

What is happening

Shipment creation

The sender purchases the route and creates shipment data.

View all details for shipment creation

Physical custodian/responsible entity	Sender until collection or drop-off
Typical tracking event	Shipment information received
Can the tracking number change?	A partner number may be assigned later.
Normal visibility gap	Between data creation and physical acceptance
What the customer should do	Retain the label and acceptance receipt.

DAO acceptance and sorting

DAO receives, sorts and routes the parcel toward export.

View all details for origin processing

Physical custodian/responsible entity	DAO
Typical tracking event	Accepted or in transit
Can the tracking number change?	The original number normally remains useful within DAO tracking.
Normal visibility gap	Movement between processing points may not generate a public scan.
What the customer should do	Monitor the DAO event history.

Export and security processing

Shipment data and goods may be reviewed before international departure.

View all details for export processing

Physical custodian/responsible entity	Export operator and competent authorities
Typical tracking event	Export processing or departure-related event
Can the tracking number change?	A destination label may be associated with the shipment.
Normal visibility gap	Screening and dispatch preparation may have limited scans.
What the customer should do	Respond to legitimate requests for shipment documents.

Line-haul

The parcel travels between origin and destination networks.

View all details for international line-haul

Physical custodian/responsible entity	Contracted international transport operation
Typical tracking event	Dispatched, departed or in transit
Can the tracking number change?	Linked identifiers may coexist.
Normal visibility gap	No public scan may occur while sealed transport is moving.
What the customer should do	Avoid treating a scanning gap alone as proof of loss.

Partner handoff

Electronic pre-advice is matched with physical receipt by the destination carrier.

View all details for partner handoff

Physical custodian/responsible entity	Responsibility transfers when the partner physically accepts the parcel.
Typical tracking event	Partner number shown, followed by partner acceptance
Can the tracking number change?	Yes. DAO may display a separate number used abroad.
Normal visibility gap	Between electronic notice and the first partner scan
What the customer should do	Track both numbers and rely on the latest physical scan.

Import customs

The destination authority assesses admissibility, declaration data and applicable charges.

View all details for import customs

Physical custodian/responsible entity	Customs authority and its processing operator
Typical tracking event	Presented to customs, held or released
Can the tracking number change?	The destination number normally remains the local reference.
Normal visibility gap	Assessment duration is not a carrier delivery promise.
What the customer should do	Supply requested documents and pay legitimate charges through official channels.

Destination delivery

The foreign carrier sorts and performs final delivery or pickup.

View all details for destination delivery

Physical custodian/responsible entity	Destination last-mile carrier
Typical tracking event	Out for delivery, ready for pickup or delivered
Can the tracking number change?	Use the linked foreign number where one is displayed.
Normal visibility gap	Event synchronization back to DAO may lag.
What the customer should do	Use the destination carrier for local delivery instructions and DAO or the sender for the overall shipment inquiry.

Delivery Management and Post-shipment Options

DAO may route a home-delivery parcel to a nearby pickup location when delivery is unsafe or building access is unavailable. Collection by another person is allowed when that person has the parcel number and five-digit collection code.

Delivery Management

Option

Who can request

Pickup-location collection

Recipient or another person holding the required codes

View all details for pickup collection

Eligibility	Tracking shows the parcel ready at the named location.
Deadline/available stage	After the ready-for-pickup notification and during the applicable holding period
Fee	Use the terms attached to the purchased delivery.
Guaranteed?	Release depends on presenting the parcel number and collection code.
Official action link	DAO help and contact

Building-entrance access registration

Eligible resident

View all details for building access

Eligibility	Address and building-access arrangement must support the request.
Deadline/available stage	Best arranged before a delivery attempt
Fee	Follow the official access form terms.
Guaranteed?	No; the courier must still judge the delivery position safe.
Official action link	DAO delivery help

Automatic redirection to pickup

Operational decision made by DAO

View all details for pickup redirection

Eligibility	Home delivery cannot be completed safely or access is unavailable.
Deadline/available stage	During final delivery handling
Fee	Follow the purchased shipping terms.
Guaranteed?	The exact pickup location and timing depend on operational routing.
Official action link	Check DAO tracking

Lost, Damaged, Claims, Insurance and Refunds

A DAO transport claim is different from a tracking inquiry or merchant refund. DAO states that an eligible, properly packaged parcel may be compensated up to DKK 2,500 and that transport damage must be reported within five days from delivery.

Claims and Refunds

Process

Use when

Tracking inquiry

A parcel is delayed, misdelivered or has an unexplained tracking gap.

View all details for a tracking inquiry

Who files	Sender or recipient can contact support; the sender may need to provide shipment evidence.
Earliest/latest filing time	After the shipment-specific expectation passes or a delivery dispute is identified
Required evidence	Tracking number, posting date, addresses, last event and receipt
Possible outcome	Event explanation, delivery investigation or referral to a claim
Official link	DAO delivery contact form

Damage claim

An eligible parcel or its contents were damaged during transportation.

View all details for a damage claim

Who files	The eligible claimant under DAO terms
Earliest/latest filing time	Report no later than five days from delivery.
Required evidence	Pictures of inner and outer packaging, damaged contents, receipt and value documentation
Possible outcome	Assessment under the compensation terms, with compensation capped at DKK 2,500 per eligible parcel
Official link	DAO complaints guidance

Loss claim

An accepted parcel cannot be located after investigation.

View all details for a loss claim

Who files	The party eligible under the shipment contract
Earliest/latest filing time	Follow the current terms after DAO completes the appropriate shipment investigation.
Required evidence	Acceptance receipt, tracking number, contents description and value evidence
Possible outcome	Parcel located, claim denied or compensation assessed under the terms
Official link	DAO customer service

Merchant refund or replacement

The buyer wants an ecommerce order remedy.

View all details for a merchant refund

Who files	Buyer contacts the merchant or marketplace.
Earliest/latest filing time	Controlled by the seller’s sales and dispute policy
Required evidence	Order number, tracking, photographs and communication history
Possible outcome	Refund, replacement, rejection or merchant-led carrier claim
Official link	Use the merchant’s official order-support channel.

17TRACK cannot approve compensation, decide liability or refund postage or merchandise.

Shipping Restrictions and Special Handling

DAO prohibits several high-risk categories and states that prohibited goods are not compensated for damage or loss. The official terms remain controlling because destination law and product conditions can add restrictions.

Shipping Restrictions

Customer Service

For the fastest handling, first check tracking, then use the delivery form or email for a documented case, and call when immediate clarification is needed.

Customer Service

Channel

Verified contact/link

Tracking

DAO Track & Trace

View all details for DAO tracking

Best for	Current event history and foreign-number lookup
Region/language	Danish and English
Hours and time zone	Self-service website
Information to prepare	Parcel number or nine-digit e-label
Important limitation	The tracker cannot correct an order reference or merchant address data.

Delivery contact form

DAO delivery form

View all details for the delivery form

Best for	Delivery-specific written inquiries
Region/language	Denmark; English page available
Hours and time zone	Form submission is available through the website.
Information to prepare	Tracking number, sender, recipient, address, shipment date and latest event
Important limitation	Response handling is separate from live tracking updates.

Telephone

+45 72 33 08 50

View all details for telephone support

Best for	Parcel, letter and delivery questions
Region/language	Denmark; Danish and English pages publish the number
Hours and time zone	Monday–Friday 08:00–19:00; Saturday–Sunday 08:00–16:00, Denmark local time
Information to prepare	Tracking number, shipment date, addresses and latest event
Important limitation	Merchant refunds and marketplace disputes remain with the seller.

kundeservice@DAO.as

View all details for email support

Best for	Documented parcel, newspaper, letter and magazine inquiries
Region/language	Denmark
Hours and time zone	Responses follow customer-service operations.
Information to prepare	The applicable 20-digit parcel number, issue description and evidence
Important limitation	Do not send payment credentials or collection codes to unverified correspondents.

Pickup-location finder

Find a DAO pickup location

View all details for the pickup-location finder

Best for	Finding parcel drop-off or collection points
Region/language	Denmark
Hours and time zone	Individual location hours apply.
Information to prepare	Address or area; parcel number and collection code for pickup
Important limitation	Do not leave after a drop-off until the SMS or email receipt arrives.

Before escalating, prepare the tracking number, posting date, service type, sender and recipient addresses, latest scan, contents description, value proof, drop-off receipt and photographs of damage and packaging where relevant.

Ecommerce and Business Tracking

Consumers can use DAO Track & Trace, while merchants managing multiple carriers can use 17TRACK for normalized visibility. DAO invites businesses with a continuous flow of about 500 or more parcels per year to discuss a business agreement.

Developer/API Comparison

Option

Provider

Consumer Track & Trace

DAO

View all details for DAO consumer tracking

Carrier coverage	DAO shipments and linked overseas tracking
Primary use	Individual parcel lookup
Authentication	Parcel number or nine-digit e-label
Tracking/batch/webhook capability	Consumer event lookup and app updates
Current developer documentation	DAO Track & Trace
Migration/deprecation note	Use current official customer channels for integration enquiries.

Multi-carrier Tracking API

17TRACK

View all details for the 17TRACK API

Carrier coverage	Multi-carrier tracking
Primary use	Registration, centralized shipment visibility and standardized integration
Authentication	17token request header
Tracking/batch/webhook capability	API documentation describes tracking workflows for business systems.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Implement against the currently documented API version and monitor provider notices.

Business shipping agreement

DAO

View all details for a DAO business agreement

Carrier coverage	DAO business shipping services
Primary use	Continuous commercial parcel flow
Authentication	Defined during commercial onboarding
Tracking/batch/webhook capability	Confirm technical features directly during onboarding.
Current developer documentation	salgssupport@DAO.as
Migration/deprecation note	Use contract-specific current documentation rather than undocumented endpoints.

FAQ

1. How do I track my DAO package?

Enter the parcel number or nine-digit e-label on DAO Track & Trace, or use the carrier tracking number on 17TRACK to view available events.

2. Where can I find my DAO tracking number?

Look on the shipping label, drop-off receipt, merchant dispatch message, SMS, email or DAO app. A merchant order number and five-digit collection code serve different purposes.

3. What does a DAO tracking number look like?

DAO publishes numeric formats of nine digits, 13 digits beginning with 7, and 20 digits beginning with 00057. Remove formatting spaces before checking the count.

4. When will the first DAO tracking event appear?

The first meaningful transport event appears after physical collection, drop-off or processing. Electronic label creation alone does not prove that DAO holds the parcel.

5. Why is my DAO tracking not updating?

A parcel can move between scan points without a public update, or it may be waiting for physical handover. Compare the last event with the shipment estimate and ask the sender for the acceptance receipt.

6. How long does DAO delivery take?

Use the delivery information attached to the purchased shipment and the current Track & Trace estimate. Product, address, access, disruption, customs and partner handoffs can change the timeline.

7. What happens if DAO cannot deliver to my home?

DAO may redirect the parcel to a nearby pickup location when delivery is unsafe, access is unavailable, the address is wrong or home-delivery limits are exceeded. Follow the SMS or email instructions.

8. What should I do if DAO says delivered but I have no parcel?

Check the mailbox, main door, building entrance, household members, reception and pickup messages first. If the parcel remains missing, contact DAO promptly and notify the merchant.

9. How do I report a lost or damaged DAO parcel?

Contact DAO with the receipt, tracking number, value evidence and shipment details. For damage, retain the contents and inner and outer packaging, photograph them, and report within five days from delivery.

10. How do I contact DAO customer service?

Call +45 72 33 08 50 Monday–Friday 08:00–19:00 or Saturday–Sunday 08:00–16:00 Denmark local time, email kundeservice@DAO.as, or use the official delivery form.

11. Why can my DAO international parcel have two tracking numbers?

The destination carrier may assign a partner identifier after handoff. DAO can display that number for tracking abroad, while the original DAO number remains the origin reference.

12. Does a foreign tracking number mean the partner already has my DAO parcel?

No. A foreign number can be created through electronic pre-advice before physical receipt. Look for the partner’s first acceptance scan to identify the custody transfer.

13. Does arrival in the destination country mean my DAO parcel cleared customs?

No. Arrival, presentation to customs, assessment, payment and release are separate stages. Follow official requests from customs or the destination carrier.

14. Can another person collect my DAO parcel?

Yes. DAO states that another person can collect it by providing the parcel number and the five-digit collection code sent by SMS or email.

15. Is a DAO estimated delivery date guaranteed?

An estimate is not automatically a guarantee. Check the purchased product terms for any express commitment and account for address, access, disruption, customs and partner-carrier conditions.

16. What proves that DAO accepted a shop drop-off?

The SMS or email drop-off receipt is the sender’s evidence that the parcel entered DAO custody. DAO advises senders not to leave the location before receiving it.

17. How does DAO compensation differ from a merchant refund?

DAO assesses eligible transport claims under its shipping terms, while the merchant decides an order refund or replacement under the sales agreement. A buyer may need both processes to proceed separately.

18. Can businesses track DAO shipments through an API?

Businesses can use the 17TRACK multi-carrier API for centralized tracking. For a carrier-direct integration, request current technical documentation through DAO business support rather than relying on undocumented endpoints.

Tracking API

A current public official DAO tracking API is not established in the cited consumer documentation. The example below therefore shows the documented 17TRACK registration endpoint. Confirm the current 17TRACK carrier code before replacing the carrier placeholder.

# 1. DAO official tracking API
# Current public official tracking API not confirmed.
# Request current integration documentation directly from DAO business support.

# 2. 17TRACK API: register a tracking number
curl --request POST \
  --url https://api.17track.net/track/v2.4/register \
  --header '17token: YourKey' \
  --header 'Content-Type: application/json' \
  --data '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'

# Replace CARRIER_CODE only after checking current 17TRACK carrier data.