XC international logistics Tracking

Please enter the XC international logistics tracking number to check the latest shipping status.

http://www.xcexp.cn/

TRACK

About XC International Logistics

XC International Logistics is the English display name used for 上海湘诚国际物流有限公司, a China-based integrated cross-border logistics company. The official company profile describes international express, international air freight, international ocean freight, packaging and warehousing services, with domestic coverage and service to more than 100 countries and regions.

Field	Verified information
Official name	上海湘诚国际物流有限公司
Official website	https://www.xcexp.cn/
Carrier type	Integrated cross-border logistics provider, freight forwarder and delivery-service coordinator.
Primary region	China-origin international logistics, with domestic collection coverage and overseas delivery arrangements.
Tracking page	Official website tracking query
Founded	2010, according to the official company profile.
Headquarters	Shanghai, China; the official profile lists the Shanghai warehouse at Huaxin Town, Qingpu District.

Carrier Entity Relationships

Entity

Entity type

上海湘诚国际物流有限公司

This is the Chinese corporate entity behind XC International Logistics and it provides integrated cross-border logistics services.

View tracking relationship details

Relationship to XC International Logistics	It is the official corporate entity identified on the supplied company pages.
Why it matters to tracking	Shipment records and service enquiries may use the Chinese corporate name rather than the English display name.
Official evidence	Official company profile

International express, air freight and ocean freight

These are service categories described by XC International Logistics for cross-border shipments.

View tracking relationship details

Relationship to XC International Logistics	XC International Logistics coordinates these transport services and related value-added logistics.
Why it matters to tracking	The number and event coverage can depend on the selected transport mode and downstream delivery company.
Official evidence	Official company profile

European, United States and Australian dedicated lines

These are China-origin logistics solutions described on the official product pages.

View tracking relationship details

Relationship to XC International Logistics	XC International Logistics arranges transport, customs handling and delivery coordination for these routes.
Why it matters to tracking	Official pages state that delivery-company tracking numbers may be supplied for some dedicated-line shipments.
Official evidence	Official product services

Quick Answer

Enter the shipment or delivery-company tracking number shown by the seller or XC International Logistics on the official website tracking query, or use 17TRACK for available multi-carrier events. If there is no result, first remove spaces and punctuation, check every character, and confirm that you are using a tracking number rather than an order or reference number. 17TRACK is an independent tracking platform and does not transport parcels, change addresses, issue refunds or approve claims.

How to Track XC International Logistics Packages

Find the shipment number in the seller’s dispatch notice, XC International Logistics paperwork, warehouse record or delivery-company label.
Open the official XC International Logistics website and use its tracking query.
Alternatively, enter the same identifier in 17TRACK for available events from the relevant carrier.
Compare the latest scan with the shipment stage. Ask the seller to confirm the correct identifier if the number is an order ID, reference ID or label record rather than a parcel number.

A tracking number identifies a shipment record; an order number identifies a purchase; a reference number is usually a merchant or internal identifier; a label number identifies a transport label. A first event may appear only after the shipment is accepted or scanned by a handling partner.

Tracking Number Formats and Examples

The supplied XC International Logistics pages identify an official tracking query but do not publish a single normalized public number pattern. Use the complete identifier supplied for the shipment, preserve meaningful letters and digits, and let the official query or 17TRACK identify the handling carrier.

Tracking Number Format

Identifier family

Normalized pattern

XC International Logistics shipment identifier

Use the complete number shown on the shipment record; a redacted example is TRACK#######.

View all format details for XC International Logistics shipment identifiers

Length/structure	Use the exact length and character order supplied for the individual shipment.
Issued by	The identifier may be created by XC International Logistics or by a delivery partner arranged for the selected service.
Typical service/use	It is used to locate a cross-border express, air-freight, ocean-freight or dedicated-line shipment record where supported.
Who sees it and where	Senders may see it on logistics paperwork or shipment records; buyers commonly receive it in a seller dispatch message.
Tracking scope	Visibility depends on scans uploaded by XC International Logistics and participating delivery partners.
Important caveat	A number that can be queried through XC International Logistics does not necessarily prove that XC International Logistics physically issued the number.

Downstream delivery-company number

Use the partner number printed or supplied after handoff, such as PARTNER#######.

View all format details for downstream delivery-company numbers

Length/structure	The format is determined by the downstream delivery company.
Issued by	The delivery company or logistics network partner may issue the final-mile identifier.
Typical service/use	It supports delivery after customs clearance or handoff.
Who sees it and where	The number may appear in a seller message, warehouse record or later tracking update.
Tracking scope	It is most useful when the destination delivery company has received and scanned the parcel.
Important caveat	Do not infer a carrier solely from a prefix; verify the number through the official tracking query or 17TRACK.

Tracking Statuses and Meanings

Status

Lifecycle stage

Shipment information received

Pre-shipment

View all status details for shipment information received

What it means	A shipment record or electronic pre-alert exists; the physical parcel may still be with the sender.
Current responsible party	The sender or booking system remains responsible until acceptance is recorded.
What happens next	Pickup, warehouse receipt or the first handling scan should follow.
What you should do	Ask the seller or sender whether the parcel has physically been handed over.

In transit

Line-haul or sorting

View all status details for in transit

What it means	The shipment is moving through a warehouse, transport leg or international route.
Current responsible party	The handling logistics operator or transport partner shown in the latest event is responsible for that stage.
What happens next	Another facility, customs checkpoint or delivery partner may generate the next scan.
What you should do	Check the latest event and contact the seller if the shipment remains unchanged beyond the seller’s service expectation.

Customs or delivery handoff

Import processing or partner transfer

View all status details for customs or delivery handoff

What it means	The shipment is being reviewed by customs or transferred to a delivery company; arrival at a customs facility is not the same as release.
Current responsible party	Customs, the logistics coordinator or the destination delivery partner, depending on the event.
What happens next	Release, additional-document request, local sorting or final-mile acceptance may occur.
What you should do	Provide requested documents or tax information through the seller or the named customs contact.

Out for delivery

Final mile

View all status details for out for delivery

What it means	The destination delivery operator has assigned the parcel to a delivery route.
Current responsible party	The local delivery operator.
What happens next	Delivery, attempted delivery or a pickup instruction may be recorded.
What you should do	Check the address, delivery instructions and any notice left at the destination.

Delivered or exception

Completed or disrupted

View all status details for delivered or exception

What it means	Delivered means a delivery scan was recorded; an exception indicates an obstacle such as address, access, weather, customs or damage.
Current responsible party	The local delivery operator for final-mile events; XC International Logistics or the seller may assist with escalation.
What happens next	A proof-of-delivery record, another attempt, pickup instruction or return may follow.
What you should do	For delivered-but-missing parcels, check all delivery locations and contact the seller promptly.

Services and Delivery Times

Service

Service type

European dedicated line

China-to-Europe air or rail plus delivery

View all service details for European dedicated line

Best for	Cross-border e-commerce shipments requiring customs and delivery coordination.
Coverage	The official page lists the United Kingdom, France, Germany, Italy, Belgium, Luxembourg, the Netherlands and other European destinations including Spain, Sweden, Poland and Romania.
Tracking level	The service page describes whole-route tracking.
Key limitation	Delivery depends on transport mode, customs completion and the delivery company used after clearance.

United States dedicated line

China-to-United States air or ocean plus delivery

View all service details for United States dedicated line

Best for	Shipments to the United States, including e-commerce and FBA-related logistics.
Coverage	The official page identifies Los Angeles and New York as entry points and states that delivery can reach the United States nationwide after clearance.
Tracking level	The page states that a delivery-company tracking number is provided.
Key limitation	Customs and final-mile events may be recorded by different parties.

Australian dedicated line

China-to-Australia air or rail plus delivery

View all service details for Australian dedicated line

Best for	Cross-border parcels and FBA first-leg logistics to Australia.
Coverage	The official page states that delivery is available throughout Australia after customs clearance.
Tracking level	The page states that a delivery-company tracking number is provided.
Key limitation	Biosecurity, product certification, dangerous-goods and remote-area requirements can affect handling.

Delivery Time

Service

Published delivery standard

European dedicated line

The supplied official product page describes the route and transport modes but does not state a public day-count standard.

View all delivery-time details for European dedicated line

Business or calendar days	Use the shipment quotation or service confirmation for the applicable counting method.
Guarantee status	The supplied service description presents stable delivery as a service advantage but does not state a money-back guarantee.
Starts counting from	Confirm the operational start point with XC International Logistics because pickup, warehouse receipt and export acceptance are different events.
Main delay factors	Line-haul scheduling, customs processing, handoff scans, weekends, holidays and final-mile capacity.

United States or Australian dedicated line

The supplied official product pages describe air or ocean transport and delivery arrangements but do not state a public day-count standard.

View all delivery-time details for United States or Australian dedicated line

Business or calendar days	Use the route quotation and shipment confirmation.
Guarantee status	No delivery guarantee is stated in the supplied product descriptions.
Starts counting from	Confirm whether the quotation starts at pickup, warehouse receipt, departure or customs release.
Main delay factors	Transport mode, customs, remote delivery, documentation, weather, peak periods and partner handoff.

Destination Country Delivery Times

The official pages name destinations and transport arrangements but do not publish country-by-country delivery-day averages. A destination-specific numerical table would therefore risk presenting unsupported estimates as XC International Logistics standards. Confirm the applicable window in the route quotation before shipping.

Common Tracking Problems and Solutions

Problem/status shown

Likely cause

Invalid number

A character is incorrect, spaces were copied incorrectly, or an order ID was used.

View all actions for invalid number

Check first	Copy the number from the dispatch notice and remove accidental punctuation.
Immediate action	Ask the seller to confirm the parcel identifier and selected service.
When to escalate	Escalate to the sender if the official query still rejects the confirmed number.
Who to contact	The seller or XC International Logistics customer service.

No update or label created

Electronic shipment data may exist before physical acceptance or the next handling scan.

View all actions for no update or label created

Check first	Confirm dispatch date, warehouse receipt and whether a partner is awaiting handoff.
Immediate action	Allow the seller or logistics coordinator to verify physical possession.
When to escalate	Use the quoted service window and route conditions rather than a universal number of days.
Who to contact	The sender first, because the sender arranged the shipment.

Customs hold or delivery exception

Documents, taxes, product rules, address quality, remote delivery or transport disruption may require action.

View all actions for customs hold or delivery exception

Check first	Read the latest event and ask whether customs or the final-mile operator requested information.
Immediate action	Provide accurate documents through the named channel and correct address details through the sender.
When to escalate	Escalate when the event requests action or the route quotation window has passed.
Who to contact	Customs or the local delivery operator for their action; the seller or XC International Logistics for coordination.

Delivered but not received

The scan may identify a safe place, household member, reception desk, neighbour or local delivery point.

View all actions for delivered but not received

Check first	Check the address, porch, mailbox, building reception, household members, neighbours and delivery notice.
Immediate action	Request available proof of delivery and contact the local delivery operator where identified.
When to escalate	Contact the seller promptly if the parcel cannot be located.
Who to contact	The seller, XC International Logistics and the final-mile operator in that order.

Return to sender, loss or damage

A failed delivery, customs issue, transport loss or inadequate packaging may be involved.

View all actions for return, loss or damage

Check first	Save the latest events, return reason, packaging, contents photos and purchase evidence.
Immediate action	Ask the sender to open the appropriate transport investigation or claim.
When to escalate	Use the filing rules in the shipment agreement; deadlines vary by service and claimant.
Who to contact	The sender or contracting party, because refund and claim rights depend on the shipping agreement.

International Shipping, Customs and Carrier Handoffs

Stage

Physical custodian/responsible entity

Origin pickup and consolidation

XC International Logistics, its warehouse or an arranged pickup operator receives and consolidates the shipment.

View all flow details for origin pickup and consolidation

Typical tracking event	Shipment received, warehouse handling or transport booking.
What is happening	The shipment is prepared for export transport.
Can the tracking number change?	A delivery-company number may be added later for final-mile tracking.
Normal visibility gap	Between electronic booking, physical receipt and the next facility scan.
What the customer should do	Confirm the sender has handed over the parcel and supplied complete address and customs information.

Export, line-haul and destination entry

Airline, ocean, rail, customs and logistics facilities handle successive transport stages.

View all flow details for export, line-haul and destination entry

Typical tracking event	Departure, arrival, customs presentation or destination facility receipt.
What is happening	The shipment moves internationally and may be presented for export or import processing.
Can the tracking number change?	Partner or last-mile identifiers may be associated with the original record.
Normal visibility gap	During transport, security screening, customs queues and data exchange.
What the customer should do	Do not treat destination arrival as customs release; provide documents if requested.

Customs clearance and last-mile delivery

The destination customs authority and delivery company handle clearance and final delivery.

View all flow details for customs clearance and last-mile delivery

Typical tracking event	Clearance completed, handed to delivery company, out for delivery or delivered.
What is happening	Taxes, documents and admissibility may be assessed before local delivery.
Can the tracking number change?	The downstream delivery number may be used alongside the original number.
Normal visibility gap	Between customs release, partner acceptance and the first local scan.
What the customer should do	Follow requests from customs or the local delivery company and monitor the delivery address.

XC International Logistics states that its European, United States and Australian dedicated lines can include customs handling and delivery by an express or delivery company after clearance. The United States service identifies Los Angeles and New York as destinations for customs processing before nationwide delivery; the European service identifies the United Kingdom, Czech Republic and Netherlands as route entry points before wider European delivery.

Delivery Management and Post-shipment Options

The supplied official pages describe pickup arrangements, warehouse handling, delivery coordination and delivery-company tracking, but do not provide a public self-service menu for interception, address changes, pickup holds or proof-of-delivery requests. Request changes through the sender or the delivery company named in the latest event.

Lost, Damaged, Claims, Insurance and Refunds

Tracking enquiries, transport investigations, insurance claims, postage refunds and marketplace refunds are separate processes. The sender or contracting customer should preserve the tracking record, shipping receipt, invoice, declared value, packaging and photographs, then ask XC International Logistics which process applies to the selected route and service. 17TRACK cannot approve a claim or refund.

Shipping Restrictions and Special Handling

Customer Service

Channel

Verified contact/link

Official tracking and website

XC International Logistics official website

View all customer-service details for the official website

Best for	Tracking queries, product information and help-centre access.
Region/language	The supplied site includes Chinese and English navigation.
Information to prepare	Tracking number, shipment date, origin, destination, service type and latest event.
Important limitation	Tracking visibility depends on the shipment record and participating delivery partners.

National customer hotline

400-8108-6156

View all customer-service details for the national hotline

Best for	General shipment and service enquiries in China.
Region/language	China national customer service.
Information to prepare	Tracking number, sender and recipient details, shipment date and recent scan.
Important limitation	The supplied official profile does not state operating hours or time zone.

Complaint telephone

+86-021-69766883

View all customer-service details for the complaint telephone

Best for	Escalated complaints after the shipment information and service details are assembled.
Region/language	Shanghai, China contact.
Information to prepare	Tracking number, previous communication, shipment facts and requested resolution.
Important limitation	The supplied official profile does not state operating hours or time zone.

Shanghai warehouse

18 Huaiwei Road, Huaxin Town, Qingpu District, Shanghai, China

View all customer-service details for the Shanghai warehouse

Best for	Shipment coordination with the Shanghai warehouse.
Region/language	Shanghai, China.
Information to prepare	Shipment reference, sender details and collection or warehouse instructions.
Important limitation	A warehouse address is not necessarily a public walk-in service counter.

For the fastest escalation, the sender should contact XC International Logistics first, followed by the delivery company named in the latest destination scan. Prepare the tracking number, dispatch date, origin and destination addresses, service type, latest scan, contents description, declared value, packaging details and photographs where relevant.

Ecommerce and Business Tracking

Businesses can use the official website for individual queries and can use 17TRACK to normalize available events across multiple carriers. XC International Logistics’ supplied pages describe logistics coordination and delivery-company tracking numbers, but do not publish a current public developer API, batch endpoint or webhook specification.

Developer/API Comparison

Option

Provider

Official website tracking

XC International Logistics

View all API comparison details for official website tracking

Carrier coverage	XC International Logistics shipment records available through its website.
Primary use	Consumer and operational single-shipment lookup.
Authentication	Use the website’s own access flow.
Tracking/batch/webhook capability	Only the visible website tracking query is supported by the supplied evidence.
Current developer documentation	No public developer documentation is cited in the supplied official pages.
Migration/deprecation note	Confirm any business integration directly with XC International Logistics.

Multi-carrier API

17TRACK

View all API comparison details for 17TRACK

Carrier coverage	Multi-carrier coverage subject to the current 17TRACK platform and account plan.
Primary use	Standardized tracking for e-commerce operations and multiple logistics providers.
Authentication	17token header authentication is shown in the current API reference.
Tracking/batch/webhook capability	The API supports registration of tracking numbers; consult the documentation for account-specific capabilities.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the current v2.4 registration endpoint in the reference rather than older examples.

FAQ

Basic FAQs

1. How do I track my XC International Logistics package?

Enter the shipment number on the official XC International Logistics website or use 17TRACK to view available events.

2. Where can I find my XC International Logistics tracking number?

Check the seller’s dispatch notice, shipment paperwork, warehouse record or delivery-company label.

3. What does an XC International Logistics tracking number look like?

The official pages do not publish one universal public pattern, so use the complete identifier supplied for your shipment and verify it through the official query.

4. When will the first XC International Logistics tracking event appear?

The first event normally appears after shipment acceptance, warehouse handling or a participating partner scan; electronic booking alone does not prove physical receipt.

5. Why is my XC International Logistics tracking not updating?

A transport, customs or partner handoff can create a visibility gap; ask the sender to confirm possession and compare the latest event with the quoted service window.

6. How long does XC International Logistics delivery take?

The supplied product pages describe routes and transport modes but do not publish a universal day-count standard; use the quotation for the selected route.

7. What should I do after an XC International Logistics delivery attempt fails?

Read the exception or notice, verify the address and contact the seller or named local delivery company for the next attempt or pickup instruction.

8. What should I do if XC International Logistics shows delivered but I have not received the parcel?

Check the address, safe places, reception desk, household members and neighbours, then request proof of delivery and contact the seller promptly.

9. How do I report a lost or damaged XC International Logistics shipment?

Ask the sender or contracting customer to start the applicable investigation or claim and preserve the packaging, contents photos, receipt and value evidence.

10. How can I contact XC International Logistics?

Use the official website or call the listed national hotline at 400-8108-6156; the official profile also lists complaint telephone +86-021-69766883.

Expert FAQs

11. Does XC International Logistics operate the final-mile delivery company?

XC International Logistics coordinates dedicated-line services and states that delivery companies may complete delivery after customs clearance, so the final-mile operator can be a separate party.

12. What does whole-route tracking mean for an XC International Logistics European dedicated line?

It means the product description presents tracking across the arranged route, although event detail still depends on scans from customs and delivery partners.

13. Can an XC International Logistics shipment receive a second delivery-company number?

Yes, the United States and Australian service pages state that a delivery-company tracking number is provided, so a downstream identifier may accompany the original shipment record.

14. What customs information matters for XC International Logistics shipments to Australia?

Accurate valuation, product descriptions, wood-treatment evidence and documentation for regulated goods matter because the official Australia guidance describes biosecurity, asbestos and certification issues.

15. Does XC International Logistics publish a public tracking API?

The supplied official pages show a website tracking query but no public developer specification; businesses should request integration details directly or use the 17TRACK API for supported multi-carrier workflows.

Tracking API

17TRACK API example

// 1. Current public official XC International Logistics tracking API:
// Current public official tracking API not confirmed.

// 2. 17TRACK API
// Confirm the applicable carrier code in the current 17TRACK documentation.
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]