CMA CGM Tracking

Please enter the CMA CGM tracking number to check the latest shipping status.

ho.dpo@cma-cgm.comhttps://www.cma-cgm.com/

TRACK

About CMA CGM

CMA CGM is an ocean container transportation and logistics brand. CMA CGM tracking is generally associated with bookings, bills of lading, containers, vessels and intermodal shipments rather than ordinary postal parcels. The correct identifier depends on the service and on the party that issued the transport document.

Verified field	Information
Official website	https://www.cma-cgm.com/
Carrier type	Ocean container carrier and logistics provider.
Primary tracking context	Commercial cargo, containers, bookings, bills of lading and related transport events.
Parcel relationship	A marketplace order number is not automatically a CMA CGM transport identifier. Ask the seller or freight forwarder for the bill of lading, booking or container reference when applicable.

Carrier Entity Relationships

Entity	Relationship and tracking significance
CMA CGM	CMA CGM operates ocean transportation and related logistics services; the identifier shown to a customer depends on the shipment document.
Booking or bill of lading	A booking or bill of lading reference identifies a commercial movement and is different from a retail order number.
Container	A container number identifies equipment used for cargo transport and may remain relevant across several transport legs.
Port, terminal and inland partner	Port terminals, customs authorities and inland providers can generate events without being the ocean carrier.
17TRACK	17TRACK is an independent tracking platform; it does not operate CMA CGM transport, change delivery instructions or decide claims.

Quick Answer

Enter the transport reference supplied by the shipper, freight forwarder or CMA CGM into the official tracking area, or submit it to 17TRACK when the platform recognizes the identifier. If the result is empty, first check whether you entered an order number instead of a booking, bill of lading or container reference, then ask the shipper which party currently holds the cargo.

Pro Tip: A booking confirmation, bill of lading and container number can describe the same movement at different levels. Use the exact identifier requested by the tracking page.

How to Track CMA CGM

Use the official CMA CGM website for shipment-specific information. Use 17TRACK as an independent aggregation layer only when the identifier and carrier are supported.

Route	Action and limitation
Official route	Open CMA CGM official website, choose the relevant shipment or cargo tracking function, and enter the reference exactly as supplied.
17TRACK route	Submit the reference through 17TRACK. Aggregated results can depend on available carrier events and may not expose commercial document details.
No number	Contact the seller, freight forwarder or shipper. An email address, product order number or invoice number may not be searchable as a transport reference.
No first event	The record may exist before the first operational scan, or the reference may belong to a different carrier, forwarder or terminal.

Tracking Number Formats

CMA CGM uses more than one commercial transport identifier. A prefix or number length alone should not be treated as proof of a particular service.

Tracking Number Format

Identifier family	Normalized pattern and use
Booking reference	A commercial booking identifier supplied in booking documents. The exact structure should be copied from the booking confirmation.
Bill of lading reference	A transport-document reference used by the shipper, consignee or forwarder. It is not the same as a retail marketplace order ID.
Container number	An equipment identifier used for containerized cargo. Use the number printed on the shipping documents or equipment record rather than inventing a format from memory.
Partner or inland reference	A terminal, customs, rail, truck or logistics partner may issue a separate reference. It can show only one transport leg.
Order or invoice number	A merchant reference used for commerce administration. It may not be searchable in CMA CGM tracking.

Tracking Statuses and Meanings

A tracking event identifies a reported logistics milestone; it does not necessarily mean that CMA CGM physically controls the cargo at every moment.

Status Quick Lookup

Status stage	Meaning and next action
Booking or document created	Administrative preparation has been recorded. Confirm that cargo has actually been received or gated in before treating the shipment as moving.
Received or gated in	Cargo or equipment has reached a reported facility. The next step may be terminal processing, loading or inland movement.
Loaded or departed	A transport leg has been recorded. Port schedules, vessel operations and connecting legs can change the expected timing.
Transshipment	The cargo is moving through an intermediate port or connection. A gap between scans can occur while the next leg is arranged.
Customs or documentation hold	A government, terminal or document process requires attention. The shipper or consignee should check required documents with the responsible party.
Delivered or destination completed	A reported transport milestone is complete. For a retail order, verify the local delivery provider separately because ocean tracking is not proof of doorstep delivery.

Common Tracking Problems and Solutions

Problem or status	Likely cause and immediate action
Invalid number	The reference may be mistyped or may belong to a seller, forwarder or local carrier. Copy it from the original document and ask the issuer to identify its type.
No tracking events	The record may not have received an operational scan. Confirm the shipment date and physical handoff with the shipper.
Long gap between events	Ocean, port, customs and inland movements can produce visibility gaps. Ask the shipper or forwarder to request a shipment-level status.
Customs or document issue	The responsible importer, broker or shipper may need to provide documents, classification or payment information.
Retail order says delivered	Check the destination parcel or last-mile carrier separately. CMA CGM transport completion is not necessarily doorstep delivery.
Cargo damaged or missing	Preserve packaging, photographs and transport documents. The contracting shipper, consignee or cargo-interest party should begin the applicable claim or investigation process.

International Shipping, Customs and Carrier Handoffs

International CMA CGM movements commonly involve several custodians. A port arrival is not the same as customs release, and a customs release is not the same as final delivery.

International Flow

Stage	Responsible party and customer action
Origin preparation	The shipper, forwarder or origin facility prepares cargo and documents. Confirm the correct booking and cargo description.
Export processing	Origin authorities and terminal operators may process export requirements before loading. Document issues should be handled by the shipper or broker.
Ocean line-haul	CMA CGM or a transport partner records vessel and voyage milestones. Event gaps can occur between ports.
Destination port and customs	The destination terminal, customs authority, importer and broker may control different parts of the process. Arrival does not prove release.
Inland handoff	Truck, rail, depot or local logistics providers may carry the next leg and issue separate references.
Final delivery	The local delivery provider, consignee or appointed agent confirms receipt. Use the local reference when doorstep delivery is the question.

Customer Service

Channel	Best use and information to prepare
Official website	CMA CGM official website. Prepare the booking, bill of lading or container reference and the relevant shipment location.
Shipper or freight forwarder	Best first contact for a retail buyer or consignee because the contracting party can access commercial documents and submit operational requests.
Destination broker or delivery provider	Use for import documents, local delivery appointments, duties or final-mile questions when that party is named in the shipment record.

17TRACK cannot change a booking, release cargo, approve a claim, refund freight or redirect a shipment. Escalation is usually most effective when the requester supplies the reference, shipper and consignee details, origin and destination, shipment date, latest event and supporting documents.

FAQ

1. How do I track a CMA CGM shipment?

Use the official CMA CGM website with the shipment reference supplied by the shipper, forwarder or CMA CGM.

2. Where can I find my CMA CGM tracking number?

Look in the booking confirmation, bill of lading, container record or freight-forwarder shipping notice.

3. Is an order number the same as a CMA CGM reference?

No. A merchant order number may identify a purchase while a CMA CGM reference identifies a transport record.

4. Why is there no first tracking event?

The record may be created before an operational scan, or the reference may belong to another logistics party.

5. Why has my CMA CGM shipment stopped updating?

Port, vessel, transshipment, customs and inland handoffs can create gaps; ask the shipper or forwarder for a shipment-level escalation.

6. Does a port arrival mean customs has released the cargo?

No. Port arrival and customs release are separate events handled by different parties.

7. Who should a retail buyer contact first?

Contact the seller or freight forwarder first because that party can identify the transport document and contracting carrier.

8. Can 17TRACK deliver or redirect my shipment?

No. 17TRACK displays available tracking data and cannot operate, redirect or release cargo.

9. What should I do if cargo is damaged?

Photograph the cargo and packaging, preserve the documents and ask the contracting shipper or consignee to begin the applicable investigation or claim process.

10. Can a container number replace a bill of lading?

Not necessarily. A container identifies equipment, while a bill of lading identifies a transport document and cargo movement.

11. Why does a partner reference show different events?

A terminal, inland carrier or broker may report only one leg, so its events can differ from the ocean movement record.

12. Does a CMA CGM tracking result prove doorstep delivery?

No. Doorstep delivery normally requires a destination or last-mile delivery record.

13. Who handles import documents?

The importer, appointed broker and relevant customs authority handle import requirements; responsibilities depend on the shipment terms.

14. Can CMA CGM tracking show every inland scan?

Not necessarily. Inland providers and terminals can use separate systems and may not expose every event in the ocean carrier record.

15. Is a delivery estimate a guarantee?

An estimate is not automatically a guaranteed delivery commitment; check the applicable contract and service terms.

Tracking API

// 1. Current public official CMA CGM tracking API:
// Current public official tracking API endpoint and authentication
// were not confirmed from the available evidence.

// 2. 17TRACK API reference:
POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json

[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// Confirm the current CARRIER_CODE in 17TRACK documentation
// before production use. 17TRACK is independent of CMA CGM.