OCK Tracking

Please enter the OCK tracking number to check the latest shipping status.

TRACK

About OCK

OCK is the public-facing name used by 触达物流科技（深圳）有限公司, also identified on its official website as ONE CLICK and OCK. OCK is a Shenzhen-based cross-border logistics provider focused on special-cargo small-parcel solutions from China to Canada, the United States and Europe. Its published network includes one Shenzhen warehouse, two Canadian transfer warehouses and three United States CFS warehouses.

Field	Verified information
Official name	触达物流科技（深圳）有限公司
Brand names	OCK, ONE CLICK and OCK are names used by the official website.
Official website	https://ock56.com/
Carrier type	Cross-border logistics provider and special-cargo small-parcel operator.
Primary regions	China-origin shipments to Canada, the United States and Europe.
Tracking page	OCK waybill query
Founded	2024
Headquarters	Bao'an District, Shenzhen, Guangdong, China.

Carrier Entity Relationships

Entity	Entity type and relationship
触达物流科技（深圳）有限公司	The Chinese legal entity operates the OCK logistics business.
OCK Canada small parcel	OCK describes this as an air route to two Canadian gateways followed by IVS or postal clearance and local delivery.
OCK United States small parcel	OCK describes this as an air route to four United States gateways followed by commercial clearance and delivery by OCK or the United States Postal Service.
OCK Europe small parcel	OCK describes direct air transport to the United Kingdom and other destinations, followed by commercial or postal clearance and local delivery.
Canada, United States and destination-country partners	These parties may perform clearance or last-mile delivery; a partner scan does not by itself prove that OCK physically accepted the parcel.
17TRACK	17TRACK is an independent tracking platform that may aggregate available events; it does not operate OCK transportation or decide claims.

Quick Answer

Enter the OCK waybill number on the official OCK tracking page or use 17TRACK. If no result appears, first check that you entered a waybill rather than an order number, remove spaces or punctuation, and allow time for the first operational scan. 17TRACK does not transport parcels, change addresses, issue refunds or approve claims.

How to Track OCK Packages

Route	Steps
Official OCK tracking	Open the official waybill query page, enter the shipment number supplied by the seller or OCK, and submit the query.
17TRACK	Open 17TRACK, paste the waybill number, allow carrier detection, and review the event timeline and any destination-carrier handoff.
No number or no result	Ask the seller for the OCK waybill; distinguish it from an order, reference or label number. Recheck spelling and try again after the parcel enters OCK processing.

The number may appear in a marketplace dispatch message, seller email, OCK quotation or shipping document. OCK’s public pages do not publish a universal number pattern, so a prefix alone should not be used to identify a service.

Tracking Number Formats and Examples

OCK’s public service pages refer to a waybill query but do not publish a complete normalized tracking-number specification or public sample number. The seller’s OCK waybill is therefore the reliable identifier; an order ID or marketplace reference is not automatically an OCK tracking number.

Tracking Number Format

Identifier family	Normalized pattern and use
OCK waybill	A seller- or OCK-supplied shipment identifier; use the exact characters shown on the shipping record.
Destination partner number	A local delivery identifier may appear after handoff; it can be different from the OCK waybill and should be used on the destination carrier’s own site when supplied.
Order or reference ID	A merchant or marketplace identifier used to locate a purchase; it is not proof of carrier acceptance.
Postal identifier	OCK’s Canada and United States descriptions mention possible postal delivery, but they do not establish a universal postal-number format for every OCK channel.

Tracking Statuses and Meanings

Status or stage	Meaning and immediate action
Label created or pre-shipment	Shipment data may exist before physical acceptance. The sender should confirm that the parcel was handed to OCK.
Accepted or received	An operational scan indicates OCK or an intake facility has received the shipment; sorting normally follows.
In transit	The shipment is moving through warehouse, air or destination-network operations. Monitor the next scan.
Customs or clearance	Documentation or inspection is being handled by the applicable clearance party. Arrival at customs is not the same as release.
Handover or last mile	OCK may have transferred the parcel to its own local team, a postal operator or a commercial carrier. Use the partner number if provided.
Delivered, failed or returned	Delivery evidence, an attempted delivery or a return movement should be checked with the seller and the responsible last-mile party.

Services and Delivery Times

Service Comparison

Service	Best for and coverage
Canada small parcel	China-origin special-cargo parcels to Canada; OCK publishes two air gateways, IVS or postal clearance, and OCK or Canada Post last-mile delivery.
United States small parcel	China-origin special-cargo parcels to the United States; OCK publishes four air gateways, commercial clearance, and OCK or USPS delivery.
Europe small parcel	China-origin parcels to the United Kingdom and other European destinations, with commercial or postal clearance and local delivery.

Delivery Time

Service	Published delivery standard
Canada published channels	The listed standard channels publish 9 working days; the service page does not present this as a money-back guarantee.
United States published channels	The listed standard channels publish 10 working days; clearance, airline capacity and local delivery can affect the result.
Europe special-cargo channels	The listed standard channels publish 9 working days; the Europe consolidation channel refers customers to the quotation sheet.

Destination Country Delivery Times

Destination	Published route information
Canada	Canada small-parcel channels: 9 working days as published by OCK; IVS or postal clearance and OCK or Canada Post delivery may apply.
United States	United States small-parcel channels: 10 working days as published by OCK; commercial clearance and OCK or USPS delivery may apply.
United Kingdom and other Europe	Europe routes are described as direct air transport followed by commercial or postal clearance and destination-country delivery; the special consolidation channel uses the quotation sheet for timing.

OCK’s public pages publish service-level figures for the named channels rather than country-by-country averages. The figures are working-day statements, not a guarantee unless the shipment’s quotation expressly says otherwise. Customs, airline schedules, weekends, holidays, remote delivery and handoff scans can extend the journey.

Common Tracking Problems and Solutions

Problem or status	First action
Invalid number	Compare the number with the seller’s dispatch record, remove spaces and ask the sender to confirm the OCK waybill.
No tracking events	A data record may precede physical intake. Ask the sender whether the parcel reached OCK’s warehouse.
Long gap or stuck in transit	Check the last location and whether air transport, clearance or a partner handoff is pending; the sender should request an operational investigation.
Address or delivery exception	Give the seller the corrected address immediately. OCK or the local delivery party controls whether a change or re-delivery is possible.
Delivered but missing	Check the entrance, mailbox, household members, building reception and neighbours; then request delivery evidence and contact the seller and last-mile party.
Lost or damaged	The shipper should preserve packaging, photographs, invoice and waybill and ask OCK about the applicable investigation or claim route.
Returned to sender	Ask the seller for the return reason, confirm address and clearance issues, and agree whether reshipment or refund is available.

International Shipping and Carrier Handoffs

Stage	What happens and what to do
Origin intake	The sender tenders the parcel for OCK warehouse processing. A label or electronic pre-advice is not the same as acceptance.
Warehouse and air line-haul	OCK performs handling and arranges air transport to the published Canadian, United States or European gateway.
Export and import clearance	The applicable customs or postal-clearance process reviews the shipment. Customs arrival does not prove release; the importer may need to provide documents or pay charges.
Partner handoff	OCK may retrieve the parcel to a destination warehouse and deliver it through OCK, Canada Post, USPS or a destination-country carrier. A new local number may appear.
Last mile	The local delivery operator performs delivery and may provide the final delivery scan or signature evidence. The customer should query that operator when a local number is available.

OCK’s published routes identify Canada Post and USPS as possible postal delivery parties and identify commercial or postal delivery in Europe. The responsible party changes by route, service and destination; the seller remains the best escalation point for a cross-border shipment because the seller selected the channel and can request carrier assistance.

Customer Service

Channel	Verified contact or link
Tracking	OCK waybill query; prepare the OCK waybill and latest scan.
Head-office telephone	13760447775; the official contact page identifies this as a Shenzhen contact number.
Email	OUYANGLINGMI@OCL56.COM; include the waybill, ship date, route and issue.
Office address	Room 909, Huaide Western Business Building, Cui’gang Industrial Area 6, Fuyong, Bao’an District, Shenzhen, China.

Contact the seller first for marketplace orders, then OCK with the waybill, sender and recipient details, service channel, latest event, contents description and supporting photographs or value documents. The public contact page does not state office hours, time zone, language coverage or a separate claims deadline.

FAQ

Basic FAQs

1. How do I track my OCK package?

Enter the OCK waybill on the official OCK tracking page or track it with 17TRACK to view available shipment events.

2. Where can I find my OCK tracking number?

Look in the seller’s dispatch email, marketplace shipment page, OCK shipping document or warehouse record.

3. What does an OCK tracking number look like?

OCK’s public website does not publish one universal pattern, so use the exact waybill supplied for the shipment rather than guessing from a prefix.

4. Why is my OCK number not showing events?

The shipment record may have been created before warehouse intake; ask the seller whether the parcel was physically tendered to OCK.

5. How long does OCK delivery take?

OCK publishes 9 working days for listed Canada and Europe standard channels and 10 working days for listed United States channels, subject to route and clearance conditions.

6. What should I do after an OCK delivery failure?

Check the event for an address or access issue and ask the seller or responsible local delivery party whether re-delivery or collection is possible.

7. OCK tracking says delivered but I have not received the parcel. What should I do?

Check all delivery locations, household members, reception staff and neighbours, then request delivery evidence and contact the seller.

8. How do I report a lost or damaged OCK shipment?

The shipper should contact OCK through the seller or published contact details and preserve the package, contents, photographs, invoice and waybill.

9. How are OCK international packages delivered?

OCK describes air transport, destination clearance and local delivery by OCK, a postal operator or a commercial carrier depending on the route.

10. How can I contact OCK?

Use the official tracking page, call 13760447775 or email OUYANGLINGMI@OCL56.COM with the waybill and shipment details.

Expert FAQs

11. Does an OCK label prove that OCK has accepted the parcel?

No. A label or electronic record can precede physical intake; an acceptance or warehouse scan is stronger evidence of receipt.

12. Who delivers an OCK package in Canada?

OCK states that delivery may be performed by its own Canadian delivery team or Canada Post, with the applicable route determining the final scan.

13. Who delivers an OCK package in the United States?

OCK states that the parcel may be delivered by its local team or USPS after commercial clearance and transfer to the United States network.

14. Does OCK operate customs clearance?

OCK describes its own clearance teams in Canada and the United States and lists IVS or postal clearance for Canada; the exact process depends on the selected channel.

15. Can the tracking number change after an OCK handoff?

A destination partner number may appear after handoff, but OCK’s public pages do not promise a particular numbering conversion; ask the seller for linked identifiers.

16. Does OCK publish a public tracking API?

The reviewed OCK pages provide a web waybill query and do not publish developer credentials or a current public API specification.

17. Can 17TRACK change an OCK delivery or approve a refund?

No. 17TRACK presents available tracking data; the seller, OCK or the destination delivery party must handle transport changes, refunds and claims.

Tracking API

// OCK official tracking API:
// Current public official tracking API not confirmed.

// 17TRACK API
// POST https://api.17track.net/track/v2.4/register
// The current OCK carrier code should be confirmed in 17TRACK carrier data;
// CARRIER_CODE is intentionally retained as a placeholder.
fetch("https://api.17track.net/track/v2.4/register", {
  method: "POST",
  headers: {
    "17token": "YourKey",
    "Content-Type": "application/json"
  },
  body: JSON.stringify([
    { "number": "TRACKING_NUMBER", "carrier": "CARRIER_CODE" }
  ])
});