AU-Hawk Tracking

Please enter the AU-Hawk tracking number to check the latest shipping status.

TRACK

About AU Hawk

AU Hawk is the public-facing English brand of 澳鹰（深圳）国际物流有限公司, a Shenzhen-based cross-border logistics company focused on Australia air-freight and sea-freight dedicated routes. The official website describes cargo collection, inspection, packing, booking, customs processing, delivery coordination and end-to-end cargo monitoring.

Field	Verified information
Official name	澳鹰（深圳）国际物流有限公司; the website also displays “AU Hawk GLOBAL LOGISTICS LTD.”
Official website	http://www.au-hawk.com/
Carrier type	Cross-border logistics provider and freight-forwarding operation for Australia-focused air and sea routes.
Primary region	China-origin cargo moving on Australia routes.
Founded	The official company profile states that the company was established in 2023.
Headquarters	Longgang, Shenzhen, China.
Official tracking page	The official site provides a “轨迹查询” tracking entry in its navigation; the reviewed page does not expose a stable public tracking URL.

Carrier Entity Relationships

Entity	Relationship to AU Hawk
AU Hawk	AU Hawk is the English brand used for the Australia-focused logistics operation described on the official website.
Air and sea dedicated routes	Australia air-freight and sea-freight routes are services organized by AU Hawk for cross-border cargo.
Shenzhen facilities	The company lists a headquarters office and a Longgang warehouse in Shenzhen, where cargo coordination and handling are performed.
Customs and delivery parties	The website describes customs and delivery in the operating process, but it does not identify specific Australian customs brokers or last-mile carriers.
17TRACK	17TRACK is an independent tracking platform that may aggregate available events; 17TRACK does not operate AU Hawk transportation or decide claims.

Quick Answer

Enter the shipment tracking number supplied by the seller or AU Hawk on the official AU Hawk website’s tracking entry or in 17TRACK. If no result appears, first check whether the number is a tracking identifier rather than an order number, whether the label has been physically handed over, and whether the seller supplied the correct number. 17TRACK is independent and cannot change an address, issue a refund, or approve a claim.

How to Track AU Hawk Packages

Use the official tracking entry when the sender has provided an AU Hawk shipment identifier. Use 17TRACK when you need an independent multi-carrier view or when an Australia last-mile event may appear under a partner identifier.

Step	Action
1	Copy the tracking number from the dispatch email, seller account, freight receipt, label or AU Hawk customer message.
2	Open the tracking entry on AU Hawk’s official website and submit the identifier without changing its characters.
3	For a second view, submit the same identifier to 17TRACK; automatic carrier recognition may identify a connected transport stage.
4	If the result is empty, ask the seller to confirm the identifier, shipment handover, origin warehouse and destination details before escalating.

An order number identifies a purchase; a reference number identifies a business transaction; a label number identifies shipping documentation; a delivery notice number may identify a local delivery attempt. These identifiers are not automatically interchangeable with a transport tracking number.

Tracking Number Formats and Examples

The reviewed AU Hawk pages do not publish a universal tracking-number pattern, fixed length, prefix list or public sample. AU Hawk tracking therefore should be validated using the supplied shipment record rather than inferred from a prefix alone.

Tracking Number Format

Identifier family

Normalized pattern

AU Hawk shipment identifier

Format and length are service-specific and are not published on the reviewed official pages.

View all details for AU Hawk shipment identifiers

Issued by	The issuing party should be confirmed from the freight receipt or seller; a number visible in 17TRACK is not necessarily issued by AU Hawk.
Typical use	It may identify an air-freight, sea-freight, consolidation or traditional cargo movement described by AU Hawk.
User location	Consumers normally receive it from the seller or freight contact; commercial shippers should use the identifier supplied in the booking or shipment record.
Tracking scope	Visibility depends on the scan data released by AU Hawk and any destination delivery party.
Caveat	Do not confuse an order ID, reference ID or internal warehouse record with the transport identifier.

International postal S10 identifier

A 13-character pattern such as AA#########AA may belong to an origin or destination postal operator, not AU Hawk.

View all details for international postal identifiers

Issuer	UPU S10 identifiers are generally issued by a postal operator when that postal service is used.
Where seen	They may appear on an international label, seller message or destination postal event.
Tracking relationship	AU Hawk or a logistics partner may reference such a number without having issued it.
Validation	Use the official postal tracker or 17TRACK recognition instead of treating a prefix as proof of service.
Example	AA#########AA is intentionally redacted and is not a live tracking number.

Tracking Statuses and Meanings

Status

Lifecycle stage

Label created or shipment recorded

Pre-shipment

View all details for pre-shipment status

What it means	Electronic shipment information may exist before physical acceptance.
Responsible party	The sender or booking party remains responsible for confirming handover.
Next step	AU Hawk or a handling facility should receive and scan the cargo.
Customer action	Ask the seller to confirm the actual pickup or warehouse receipt.

Accepted or cargo received

Origin handling

View all details for accepted cargo

What it means	A facility has recorded receipt or handling of the shipment.
Responsible party	AU Hawk or its designated origin handling party.
Next step	Sorting, consolidation, booking or export preparation normally follows.
Customer action	Check that the destination and service details are correct.

In transit

Line-haul movement

View all details for in-transit status

What it means	The cargo is moving through an origin, line-haul or destination logistics stage.
Responsible party	The party holding the shipment at the latest physical scan.
Next step	A facility, customs authority or delivery provider should post the next event.
Customer action	Allow for transport and scan gaps; request an investigation through the sender when the gap becomes commercially significant.

Customs or delivery handoff

Import and destination processing

View all details for customs or handoff

What it means	The shipment is being presented for clearance or transferred to a destination delivery party.
Responsible party	Responsibility can involve customs, AU Hawk’s logistics chain, a broker or a local carrier.
Next step	Release, document request, duty assessment or a first-mile destination scan may occur.
Customer action	Provide requested import information and pay assessed charges through the authorized channel.

Out for delivery or delivered

Last mile

View all details for last-mile status

What it means	The destination delivery party has scheduled delivery or recorded completion.
Responsible party	The local delivery party shown in the latest event, where identified.
Next step	Delivery, attempted delivery, pickup or return processing may follow.
Customer action	For a delivered-but-missing parcel, check safe places, neighbors, reception and proof of delivery, then contact the seller.

Services and Delivery Times

The official website names Australia air freight, sea freight, traditional cargo, consolidated cargo, and Meisen sea freight or truck delivery options. It does not publish public delivery standards or guarantees on the reviewed pages, so a shipment-specific quotation and route confirmation are required.

Service Comparison

Service

Service type

Australia air-freight dedicated route

International air cargo

View all details for Australia air-freight dedicated route

Best for	Customers prioritizing an air route for Australia-bound cargo.
Coverage	Australia route; the exact origin, destination and delivery arrangement must be confirmed at booking.
Tracking level	The website describes full-process cargo tracking and system feedback.
Limitation	Public weight, size, price and delivery-time rules are not shown on the reviewed service page.

Australia sea-freight dedicated route

International sea cargo

View all details for Australia sea-freight dedicated route

Best for	Customers selecting a sea route for Australia-bound cargo.
Coverage	Australia route with shipment-specific destination arrangements.
Tracking level	AU Hawk describes systemized tracking and shipment feedback.
Limitation	Public transit standards, guarantee terms and destination partner names are not shown.

Traditional, consolidated and Meisen sea services

Cargo consolidation and delivery solutions

View all details for consolidated cargo services

Best for	Different cargo profiles requiring collection, inspection, packing or consolidation.
Process	The published process includes customer order, driver pickup forecast, cargo checking, booking, export, customs and delivery feedback.
Delivery standard	Quote-specific; the reviewed pages do not state a public number of days or guarantee.
Customer action	Request the route, cutoff, customs arrangement, destination delivery method and tracking identifier in writing.

Delivery Time

Service	Published delivery standard
Australia air or sea route	The official reviewed pages describe the service but do not publish a public delivery-day standard or money-back guarantee.
Shipment-specific quotation	Ask AU Hawk to state whether the estimate uses business or calendar days and when counting begins.

Destination Country Delivery Times

Destination Country / Region

Primary service type

Australia

Air freight, sea freight, consolidated cargo, traditional cargo or Meisen sea delivery, depending on the booking.

View all details for Australia destination delivery

Estimated delivery range	Request a route-specific estimate; a public day range is not shown on the reviewed official pages.
Average delivery days	No official average is published on the reviewed pages.
Last-mile handoff	The official website describes delivery coordination but does not name a specific Australian last-mile carrier.
Customs tip	Confirm required import documents, taxes, commodity restrictions and broker responsibility before dispatch.
Main variables	Mode, origin consolidation, booking cutoff, export and import processing, destination address and local delivery arrangement.

Common Tracking Problems and Solutions

Problem/status shown

Likely cause and first action

Invalid number

Check spaces, characters and whether the seller supplied an order ID; request the shipment identifier again.

View all details for invalid AU Hawk numbers

Escalation	Escalate to the seller or booking contact when the identifier remains invalid after careful re-entry.
Contact	The sender is usually best placed to ask AU Hawk about the booking.

No update or label created

Electronic preparation may precede physical receipt; ask whether cargo reached the Shenzhen warehouse or pickup point.

Stuck in transit

Transport, consolidation, customs or an unscanned handoff may be involved; preserve the latest event and ask the sender to investigate.

Customs or delivery exception

Check document, duty, commodity and address requirements; the importer or sender may need to respond.

Delivered but not received

Check the delivery location, household members, building reception, neighbors and proof of delivery; then contact the seller and local delivery party if identified.

Lost or damaged cargo

Keep packaging, photographs, invoice and shipment records; the contracting sender should ask AU Hawk about an investigation or claim route.

Pro Tip: A “label created” event is not proof that AU Hawk physically received the cargo. A destination or customs event is not, by itself, proof that customs has released the shipment.

International Shipping, Customs and Carrier Handoffs

AU Hawk’s published operating process covers pickup, cargo checking, booking, export, customs and delivery for Australia-focused cross-border routes. The official pages do not identify named destination carriers, so a local handoff should be treated as shipment-specific.

Stage

Typical event

Origin pickup and warehouse

Pickup forecast, receipt, inspection, packing and record creation may appear in the operating workflow.

View all details for origin handling

Responsible entity	AU Hawk and the origin pickup or warehouse parties arranged for the shipment.
Visibility gap	Physical handling may occur before a public scan is available.
Customer action	Confirm cargo receipt, package count and the identifier supplied for tracking.

Export and line haul

Booking, export processing, customs and air or sea movement occur before destination arrival.

View all details for export and line haul

Custodian	The logistics chain holding the cargo may change between origin facilities, line-haul operators and customs authorities.
Number change	A partner or destination identifier may be issued, reused or linked; the official pages do not publish a conversion rule.
Customer action	Ask the sender which identifier covers the international movement and which covers final delivery.

Import and destination delivery

Arrival, import processing, destination delivery and feedback complete the published workflow.

View all details for destination delivery

Responsible entity	Responsibility may involve customs, an arranged broker, AU Hawk’s destination operation and a local delivery party.
Clearance meaning	Arrival at a destination facility does not necessarily mean customs release.
Customer action	Provide accurate import details and follow authorized requests for duties or documents.

Customer Service

Channel	Verified contact/link
Official contact page	AU Hawk contact page
Telephone contacts	135 3804 1946 and 136 3268 8876 are displayed for the Shenzhen headquarters and Longgang warehouse contacts; the contact page also displays 19168914364.
Email	19168914364@163.com is displayed on the official contact page.
Best escalation route	Buyer: contact the seller first. Shipper or business customer: provide the booking record and ask AU Hawk to investigate the latest scan or cargo exception.

Prepare the tracking number, booking or order reference, ship date, origin and destination, service type, latest scan, package count, contents description, value evidence and damage photographs. The official pages do not state customer-service hours or a published claims deadline.

Ecommerce and Business Tracking

Merchants should retain the seller order ID separately from the transport identifier and should ask AU Hawk which event source represents warehouse receipt, line-haul movement, customs processing and final delivery. 17TRACK can provide a multi-carrier view, but it does not replace AU Hawk’s operational records.

Developer/API Comparison

Option

Provider

Official carrier integration

AU Hawk

View all details for the AU Hawk integration

Carrier coverage	AU Hawk shipment records and route-specific event data.
Primary use	Operational coordination by shippers and freight customers.
Authentication	A current public developer specification is not shown on the reviewed official pages.
Capability	Website tracking and system feedback are described; public batch or webhook documentation is not shown.
Documentation	Ask AU Hawk through the official contact page for business integration requirements.

Multi-carrier tracking API

17TRACK

View all details for the 17TRACK API

Carrier coverage	Coverage depends on the carrier code and event data supported by 17TRACK.
Primary use	Multi-carrier order tracking and normalized shipment events.
Authentication	17token header authentication is shown in the documented registration example.
Capability	The referenced API supports tracking registration; consult current documentation for batch and notification features.
Documentation	17TRACK API documentation

FAQ

Basic FAQs

1. How do I track my AU Hawk shipment?

Enter the shipment identifier on the official AU Hawk website or use 17TRACK to view available events.

2. Where can I find my AU Hawk tracking number?

Check the seller’s dispatch message, freight receipt, label or booking record.

3. What does an AU Hawk tracking number look like?

AU Hawk does not publish one universal public format on the reviewed pages, so use the exact identifier supplied for your shipment.

4. When will the first AU Hawk scan appear?

The first public event may appear after physical pickup or warehouse receipt; label preparation alone does not prove acceptance.

5. Why is my AU Hawk tracking not updating?

Cargo may be between facilities, consolidated, in transit or awaiting a handoff scan; ask the sender to confirm the latest operational status.

6. How long does AU Hawk delivery take?

The reviewed official pages do not publish a general delivery-day standard, so request a route-specific air or sea estimate.

7. What should I do after an AU Hawk delivery failure?

Check the address and delivery message, then contact the seller or the identified local delivery party to arrange the permitted next step.

8. What if AU Hawk says delivered but I cannot find the cargo?

Check safe places, reception, household members and neighbors, then request proof of delivery and ask the seller to investigate.

9. How do I report lost or damaged AU Hawk cargo?

Preserve the packaging, contents, photographs, invoice and tracking record, and have the contracting sender ask AU Hawk about an investigation or claim.

10. How can I contact AU Hawk?

Use the official contact page, the listed Shenzhen telephone contacts or the listed email, and include the shipment identifier and latest event.

Expert FAQs

11. Does AU Hawk operate air and sea transport to Australia?

Yes, the official website describes Australia air-freight and sea-freight dedicated routes alongside several cargo arrangements.

12. Does a 17TRACK result prove that AU Hawk issued the number?

No; 17TRACK may display an identifier from a postal, line-haul or destination partner, so issuance must be confirmed from the shipment record.

13. What does AU Hawk’s published operating process include?

The website lists customer order, pickup forecasting, cargo checking, document handover, booking, export, customs, delivery and tracking feedback.

14. Does an arrival event mean AU Hawk cargo has cleared Australian customs?

No; arrival, customs presentation and customs release are separate events, and the importer may still need to provide documents or pay assessed charges.

15. Does AU Hawk publish a public tracking API?

A current public AU Hawk API is not shown on the reviewed official pages; business customers should ask AU Hawk directly and may separately evaluate the 17TRACK API.

16. Can a marketplace order number be used to track AU Hawk cargo?

Usually the marketplace order number is not the transport identifier; request the shipment number attached to the freight booking.

17. Who should request an investigation for an AU Hawk shipment?

The sender or contracting freight customer should normally begin the operational inquiry because that party holds the booking and cargo evidence.

18. Can 17TRACK change an AU Hawk delivery address?

No; address changes, delivery instructions and claims must be handled by the responsible logistics or delivery party.

Tracking API

// 1. AU Hawk official tracking API
// Current public official tracking API not confirmed.

// 2. 17TRACK API
POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json
Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// Confirm the current AU Hawk carrier code in 17TRACK documentation.
// Do not replace CARRIER_CODE with an unverified value.