Aramex Tracking

Please enter the Aramex tracking number to check the latest shipping status.

https://www.aramex.com/

TRACK

About Aramex

Aramex is a Dubai-headquartered logistics and transportation company operating express parcel delivery, domestic courier, international express, freight forwarding, ecommerce logistics, warehousing, fulfillment and customs-related services. In tracking, Aramex may be the origin carrier, the international express carrier, the customs broker or the last-mile delivery carrier, depending on the route and service purchased by the sender.

Aramex Core Profile

Field	Verified information
Official name	Aramex PJSC / Aramex
Official website	https://www.aramex.com/
Carrier type	Integrated logistics provider: express carrier, domestic courier, international express provider, freight forwarder, ecommerce logistics provider and supply-chain operator.
Primary region	Headquartered in the United Arab Emirates with services in the Middle East, Africa, Asia-Pacific, Europe and other international trade lanes through its network and partners.
Tracking page	https://www.aramex.com/track/shipments
Founded and headquarters	Aramex publicly describes its founding in 1982 and its headquarters in Dubai, United Arab Emirates.

Carrier Entity Relationships

Entity

Relationship summary

Aramex

Aramex is the canonical carrier brand used for parcel tracking and customer-facing logistics services.

View all details for Aramex

Entity type	Canonical carrier and logistics company.
Why it matters to tracking	The tracking number should be checked against Aramex when Aramex has accepted, transported, brokered or delivered the shipment.
Official evidence	Aramex official website and official tracking page.

International Express and Domestic Express

International Express and Domestic Express are Aramex-operated express delivery services used for documents, parcels and ecommerce shipments.

View all details for Aramex express services

Entity type	Operated services.
Why it matters to tracking	Express shipments usually show pickup, hub processing, customs or out-for-delivery events when scans are available.
Official evidence	Aramex shipping services pages.

Aramex tracking tools

Aramex provides official web tracking and shipment tools for customers to check shipment events and delivery progress.

View all details for Aramex tracking tools

Entity type	Tracking product.
Why it matters to tracking	The official tracking page is the primary place to confirm whether Aramex recognizes a shipment number.
Official evidence	Aramex official tracking page.

Aramex hubs, depots and customs facilities

Aramex hubs, depots and customs-related facilities process shipments at origin, transit and destination stages.

View all details for Aramex network facilities

Entity type	Key network and facility entities.
Why it matters to tracking	A facility scan means the parcel was scanned at that point; it does not by itself prove customs release or delivery completion.
Official evidence	Aramex service, office locator and customs information pages.

Partner carriers

Partner carriers may pick up, line-haul or deliver shipments before or after an Aramex scan appears.

View all details for Aramex partner handoffs

Entity type	International or last-mile partners.
Why it matters to tracking	A partner event may mean electronic data exists before Aramex physically receives the parcel; responsibility changes only after actual handover and acceptance scans.
Official evidence	Aramex tracking and service network materials.

17TRACK

17TRACK aggregates available tracking events from Aramex and other carriers when users submit a shipment number.

View all details for 17TRACK and Aramex

Entity type	Independent multi-carrier tracking platform.
Why it matters to tracking	17TRACK can help identify the carrier and normalize events, but 17TRACK does not transport, reroute, refund or approve claims.
Official evidence	17TRACK API documentation and platform carrier tracking functions.

Quick Answer

To track an Aramex package, enter the shipment number on the official Aramex tracking page or use 17TRACK to check available events across Aramex and possible partner carriers. If no result appears, first verify that you entered the shipment number rather than an order number, remove spaces or hyphens, confirm the seller has handed the parcel to the carrier, and allow time for the first physical scan.

Pro Tip: 17TRACK is an independent tracking platform. It can display available tracking events, but it cannot change the delivery address, release a customs hold, approve a claim, refund an ecommerce order or contact the driver on your behalf.

How to Track Aramex Packages

Use the official Aramex tracking page for carrier-confirmed events and use 17TRACK when the shipment may involve multiple carriers, ecommerce platforms or cross-border handoffs.

Tracking Paths

Path	How to use it
Official Aramex tracking	Open the Aramex tracking page, enter the shipment number from the label, receipt or shipper notification, and review the latest event.
17TRACK tracking	Enter the same number on 17TRACK to check available Aramex events and possible partner-carrier events in one view.
Seller or merchant tracking	Use the merchant order page to find the carrier name, shipment number and any alternate last-mile number assigned after handoff.
Aramex mobile or account tools	Where available in your region, sign in to Aramex digital tools to manage eligible shipments, pickup requests or notifications.

A tracking number is a carrier shipment identifier. An order number identifies a purchase; a reference number identifies a shipper’s internal record; a delivery notice number may relate to a missed delivery; and a label number can exist before the parcel is physically accepted. If you do not have a tracking number, ask the sender or merchant to provide the Aramex shipment number or confirm whether another carrier is handling the first mile.

Tracking Number Formats and Examples

Aramex publicly supports shipment tracking by shipment number, but complete current numbering rules are not published as a single universal specification. Treat formats as identifiers to validate with Aramex or 17TRACK rather than proof of a service type.

Tracking Number Format

Identifier family

Normalized pattern

Aramex shipment number

Usually numeric; examples should be treated as masked forms such as ### ### ### # or #### #### ###.

View all details for Aramex shipment number

Length/structure	Commonly seen as 10 or 11 digits in customer-facing shipment records, but Aramex does not publish one complete global format rule for every product and country.
Issued by	Aramex or an Aramex-connected shipping system.
Typical service/use	Domestic express, international express, ecommerce parcels and business shipments.
Who sees it and where	Senders see it on online labels, pickup records or account systems; recipients see it in shipment emails, SMS messages or merchant order pages.
Tracking scope	Aramex-visible pickup, transit, customs, delivery and exception events when scans are available.
Important caveat	Do not infer the exact service solely from digit count or prefix; validate with official Aramex tracking or 17TRACK carrier detection.

Merchant order or reference ID

Alphanumeric or numeric value chosen by the seller, marketplace or shipper.

View all details for merchant references

Length/structure	Varies by platform and may include order prefixes, store codes or invoice references.
Issued by	Merchant, marketplace, warehouse or shipper system.
Typical service/use	Customer-service lookup, sales order matching and internal reconciliation.
Who sees it and where	Buyers see it on the order page or invoice; business shippers see it in shipping software.
Tracking scope	It may not track on the public Aramex page unless linked to a shipment record in the sender’s account.
Important caveat	An order number is not proof that Aramex has accepted the package.

Partner or last-mile tracking ID

Numeric or alphanumeric value created by a first-mile, line-haul or destination delivery partner.

View all details for partner or last-mile IDs

Length/structure	Varies by partner carrier and country.
Issued by	Partner carrier, marketplace logistics network or destination delivery operator.
Typical service/use	Cross-border ecommerce, returns, outsourced last mile or handoff shipments.
Who sees it and where	Recipients may see it after customs clearance or local delivery assignment; sellers may see both the original and final-mile numbers.
Tracking scope	May track only in the partner’s system or may be associated with the Aramex shipment in aggregator views.
Important caveat	If Aramex can display a partner number, that does not prove Aramex issued the number.

Freight or air waybill reference

Shipment, consignment, house waybill or booking reference used for freight movement.

View all details for Aramex freight references

Length/structure	Varies by freight mode, documentation and origin office.
Issued by	Aramex freight operation, freight forwarder system, airline or ocean documentation chain.
Typical service/use	Air freight, ocean freight, road freight and customs-managed cargo.
Who sees it and where	Business shippers, consignees, brokers and forwarder contacts see it on transport documents and account portals.
Tracking scope	Milestone visibility may be less granular than parcel express tracking.
Important caveat	Freight references may require the shipper or local Aramex office to investigate because public parcel tracking may not show full freight milestones.

Tracking Statuses and Meanings

Aramex tracking events describe the shipment lifecycle from data creation to pickup, transit, customs, delivery, exception or return. The responsible party changes as the parcel moves between sender, Aramex, customs and partners.

Status Quick Lookup

Status

What it means

Shipment information received

Aramex has electronic shipment data, but the parcel may not yet be physically accepted.

View all details for shipment information received

Lifecycle stage	Pre-shipment.
Current responsible party	Sender, merchant or pickup partner until acceptance occurs.
What happens next	Pickup, drop-off or first Aramex acceptance scan.
What you should do	Confirm dispatch with the seller if no physical scan appears after the seller’s promised handover time.

Picked up / Shipment collected

Aramex or an authorized pickup operation has collected the shipment.

View all details for shipment collected

Lifecycle stage	Accepted.
Current responsible party	Aramex or its authorized network.
What happens next	Sorting at origin facility and movement toward line-haul or destination depot.
What you should do	Monitor the next facility scan; action is usually not required.

In transit / Departed facility

The shipment is moving between Aramex facilities, gateways or partner network points.

View all details for in transit

Lifecycle stage	In transit.
Current responsible party	Aramex, line-haul operator or contracted partner depending on route segment.
What happens next	Arrival at transit hub, export gateway, import gateway or destination depot.
What you should do	Wait for the next scan unless the shipment is past the seller’s or Aramex service expectation.

Held at customs / Clearance in progress

Customs, security or brokerage processing is required before the shipment can continue.

View all details for customs clearance

Lifecycle stage	Customs/Handover.
Current responsible party	Customs authority, Aramex broker, importer or recipient depending on the requested information.
What happens next	Release, duty/tax payment request, document request, inspection or return if clearance fails.
What you should do	Respond quickly to Aramex or customs requests for invoice, ID, tax number or import permission.

Out for delivery

The shipment is with the delivery courier or destination depot for delivery attempt.

View all details for out for delivery

Lifecycle stage	Out for delivery.
Current responsible party	Aramex destination delivery operation or appointed last-mile partner.
What happens next	Delivered, failed attempt, rescheduled delivery or pickup instruction.
What you should do	Be available, check phone messages and prepare ID, payment or access instructions if required.

Delivered

A delivery scan or proof-of-delivery record indicates completion at the recorded location or recipient.

View all details for delivered

Lifecycle stage	Delivered.
Current responsible party	Recipient should verify receipt; Aramex can investigate scan details when contacted through official channels.
What happens next	Proof of delivery, delivery location confirmation or investigation if disputed.
What you should do	Check reception, neighbors, lockers and delivery photo or signature if available before escalating.

Delivery attempted / Consignee unavailable

The courier attempted delivery but could not complete it.

View all details for delivery attempted

Lifecycle stage	Exception.
Current responsible party	Recipient and Aramex delivery office.
What happens next	Redelivery, pickup arrangement, contact request or return process after failed attempts under local policy.
What you should do	Use Aramex contact or delivery-management options in your country to reschedule or provide instructions.

Returned to shipper

The shipment is moving back to the sender because delivery, clearance or acceptance conditions were not met.

View all details for returned to shipper

Lifecycle stage	Return.
Current responsible party	Aramex return route, sender and possibly customs if international.
What happens next	Return transit, sender receipt, refund or replacement decision by the seller.
What you should do	Contact the seller immediately because the sender normally controls refund, replacement and reshipment.

Services and Delivery Times

Aramex service availability, transit time and delivery options vary by origin, destination, account type, customs requirements and commodity. Published estimates should be treated as service guidance unless Aramex explicitly provides a guarantee for the purchased service.

Service Comparison

Service

Best for

International Express

Time-sensitive cross-border documents and parcels shipped through Aramex express channels.

View all details for International Express

Service type	International express courier.
Coverage	Available on eligible international lanes served by Aramex and its network.
Tracking level	Pickup, facility, customs, transit, delivery and exception scans when available.
Key size/weight condition	Limits depend on origin, destination, product and commodity; verify during booking.
Included protection/extra service	Service features depend on booking terms; optional value protection may require separate purchase.
Main limitation	Customs, restricted commodities and remote-area delivery can affect delivery progress.

Domestic Express

Local or national parcel delivery inside countries where Aramex operates domestic courier services.

View all details for Domestic Express

Service type	Domestic courier and parcel delivery.
Coverage	Country-specific and subject to local Aramex network coverage.
Tracking level	Collection, depot, out-for-delivery, delivery attempt and delivered events.
Key size/weight condition	Local product rules and booking channel determine acceptance limits.
Included protection/extra service	Delivery confirmation may be available; extra services vary by country.
Main limitation	Address quality, access restrictions and recipient availability are common last-mile constraints.

Freight

Heavier commercial cargo moved by air, ocean or road freight forwarding.

View all details for Freight

Service type	Freight forwarding and cargo logistics.
Coverage	Trade-lane and mode dependent.
Tracking level	Milestone tracking may be based on transport documents rather than parcel scans.
Key size/weight condition	Designed for larger or commercial shipments subject to freight documentation.
Included protection/extra service	Customs brokerage, cargo insurance or special handling may require quotation and documents.
Main limitation	Public parcel tracking may not show all freight events.

Ecommerce logistics and returns

Online retail fulfillment, cross-border ecommerce and customer returns.

View all details for ecommerce logistics and returns

Service type	Ecommerce parcel logistics, fulfillment and returns.
Coverage	Merchant contract, warehouse location and destination dependent.
Tracking level	May include merchant-created labels, pickup, hub, cross-border and last-mile events.
Key size/weight condition	Determined by merchant agreement and destination delivery rules.
Included protection/extra service	Return labels, merchant notifications and account-level reporting may be available to businesses.
Main limitation	Recipients normally must contact the seller for refund or replacement decisions.

Delivery Time

Service

Published delivery standard

International Express

Varies by origin, destination, customs, commodity and service purchased.

View delivery-time details for International Express

Business or calendar days	Usually presented as business-day service expectations where quoted; confirm at booking.
Guarantee status	Not a universal money-back guarantee unless stated in the specific product terms.
Starts counting from	Physical acceptance or collection, not merely label creation.
Main delay factors	Customs review, incomplete invoice, duties and taxes, security checks, remote areas, weather and partner handoffs.
Official source date/validity	Verify current route quote and terms on Aramex service and shipping tools before dispatch.

Domestic Express

Varies by country, city pair, cutoff time and local service level.

View delivery-time details for Domestic Express

Business or calendar days	Country-specific; local weekends and public holidays affect calculation.
Guarantee status	Depends on booked product and local terms.
Starts counting from	Collection or drop-off acceptance after the cutoff rules for that location.
Main delay factors	Address errors, recipient unavailability, access restrictions, local holidays and depot capacity.
Official source date/validity	Confirm with Aramex local booking, rate or customer service tools.

Freight

Varies by mode, booking, customs documents and trade lane.

View delivery-time details for Freight

Business or calendar days	Mode-specific transit planning may include sailing schedules, flight uplift and border operations.
Guarantee status	Contract and quotation dependent.
Starts counting from	Booking acceptance, cargo receipt or departure milestone as defined in freight documents.
Main delay factors	Port congestion, airline capacity, customs holds, inspections, document corrections and consignee release steps.
Official source date/validity	Confirm with the freight quote and Aramex freight contact.

Common Tracking Problems and Solutions

Most Aramex tracking issues come from early label creation, partner handoff gaps, customs requirements, address problems or a delivery scan that needs local verification.

Problem & Solution

Problem/status shown

Immediate action

Invalid number

Remove spaces, confirm every digit, and make sure you are not entering an order number.

View all details for invalid number

Likely cause	Wrong identifier, typo, not yet uploaded to Aramex or wrong carrier.
Check first	Seller email, label image, Aramex shipment confirmation and 17TRACK auto-detection.
When to escalate	Escalate to the seller if the number still fails after the dispatch confirmation time.
Who to contact	Seller first; Aramex if the number is confirmed as an Aramex shipment.

No tracking / label created

Wait for physical pickup or drop-off scan and ask the sender whether the parcel has actually been handed over.

View all details for no tracking

Likely cause	Electronic shipment record exists before Aramex receives the parcel.
Check first	Pickup date, merchant dispatch notice and first acceptance event.
When to escalate	Escalate when the seller confirms handover but no acceptance event appears after a reasonable scan window for that region.
Who to contact	Sender or merchant, because they control handover proof.

Stuck in transit

Compare the last scan location with the service route and check for customs, weekend, holiday or remote-area effects.

View all details for stuck in transit

Likely cause	Line-haul gap, missed intermediate scan, network delay or customs processing.
Check first	Latest physical scan, estimated delivery, destination country holidays and customs messages.
When to escalate	Escalate to Aramex or the sender when the shipment is beyond the promised service expectation or needs missing documents.
Who to contact	Recipient for local delivery questions; sender for contract-level investigation.

Delivery exception or address issue

Provide a complete address, phone number, access code or landmark through the official Aramex channel for your country.

View all details for delivery exception

Likely cause	Incomplete address, wrong phone number, restricted building access or recipient unavailable.
Check first	Address spelling, postal code, building name, apartment number and phone availability.
When to escalate	Escalate before local return processing begins.
Who to contact	Recipient can contact Aramex for delivery instructions; sender may be required for formal address changes.

Customs hold

Respond to requests for invoice, ID, tax number, import permit or duty/tax payment.

View all details for customs hold

Likely cause	Customs review, missing documents, restricted goods or unpaid duties and taxes.
Check first	Aramex messages, email, SMS, government import rules and seller invoice.
When to escalate	Escalate if documents were submitted but the tracking remains held and Aramex requests further action.
Who to contact	Aramex customs/brokerage contact or the seller if commercial documents are wrong.

Delivered but not received

Check the delivery location, household, reception, neighbors and proof of delivery before opening a dispute.

View all details for delivered but not received

Likely cause	Accepted by another person, delivered to reception, scan at nearby location, locker pickup or incorrect address.
Check first	Proof of delivery, signature name, delivery photo if available, building mailroom and security desk.
When to escalate	Escalate promptly to Aramex and the seller if the package cannot be located after local checks.
Who to contact	Aramex for delivery evidence; seller for refund or replacement policy.

Lost or damaged

Keep packaging, take photos, preserve invoice evidence and ask the sender to start the applicable investigation or claim.

View all details for lost or damaged shipments

Likely cause	Network loss, damage during handling, packaging failure or missing contents.
Check first	Shipment value, content photos, outer and inner packaging, invoice and delivery scan.
When to escalate	Escalate as soon as loss or damage is identified because claim windows depend on service, country and contract.
Who to contact	Sender or account holder usually files with Aramex; buyer contacts the seller for ecommerce remedy.

International Shipping, Customs and Carrier Handoffs

Aramex participates in international transport as an express carrier, broker, freight forwarder or destination delivery provider. Cross-border tracking can contain visibility gaps when a parcel moves between electronic pre-advice, physical handover, export clearance, line-haul, import customs and last-mile delivery.

International Flow

Stage

What is happening

Origin booking and pickup

The sender creates shipment data and Aramex or a pickup partner collects the parcel.

View all details for origin booking and pickup

Physical custodian/responsible entity	Sender until pickup; Aramex or partner after acceptance.
Typical tracking event	Shipment information received, picked up or collected.
Can the tracking number change?	Usually the Aramex shipment number remains, but a partner number may also exist.
Normal visibility gap	Before first physical scan.
What the customer should do	Confirm actual handover if only electronic data appears.

Export processing

The shipment is sorted, screened and prepared for international departure.

View all details for export processing

Physical custodian/responsible entity	Aramex origin operation, airport gateway or export partner.
Typical tracking event	Processed at facility, departed facility or export scan.
Can the tracking number change?	Not usually for the customer-facing number; internal transport references may differ.
Normal visibility gap	Between departure and arrival at a transit or destination gateway.
What the customer should do	Wait unless Aramex requests missing export documents.

Line-haul and partner handoff

The shipment moves by air, road or other contracted transport and may pass through partner systems.

View all details for line-haul and partner handoff

Physical custodian/responsible entity	Aramex, airline, road carrier or contracted logistics partner.
Typical tracking event	In transit, departed origin, arrived at transit facility or partner handoff.
Can the tracking number change?	A second partner or last-mile number may be attached, especially in ecommerce lanes.
Normal visibility gap	During flight, road movement, consolidation or partner data exchange.
What the customer should do	Use 17TRACK to check whether another carrier has begun showing events.

Import customs

Destination customs reviews documents, value, commodity and import eligibility.

View all details for import customs

Physical custodian/responsible entity	Customs authority, Aramex brokerage team and importer or recipient.
Typical tracking event	Clearance in progress, held by customs, released from customs or duty/tax request.
Can the tracking number change?	Usually no, but local delivery systems may add a destination reference.
Normal visibility gap	Customs processing time is not guaranteed and varies by country and commodity.
What the customer should do	Pay duties or provide requested import documents promptly.

Destination delivery

Aramex or a destination partner attempts final delivery, pickup-point delivery or return.

View all details for destination delivery

Physical custodian/responsible entity	Aramex destination depot, delivery courier or local last-mile partner.
Typical tracking event	Arrived destination facility, out for delivery, delivery attempted, delivered or returned.
Can the tracking number change?	A local last-mile number may be shown by the partner or merchant.
Normal visibility gap	Between customs release and local depot induction, or after failed delivery while instructions are updated.
What the customer should do	Check phone messages, provide access details and use official Aramex contact options for delivery instructions.

Delivery Management and Post-shipment Options

Aramex post-shipment options are country-specific. Recipient actions usually cover delivery contact, rescheduling, pickup or address clarification; formal rerouting or major address change may require sender approval.

Delivery Management

Option

Who can request

Redelivery or delivery appointment

Recipient, where local Aramex delivery tools or customer service support it.

View all details for redelivery

Eligibility	Shipment must be in the destination delivery stage and not already returned or restricted.
Deadline/available stage	After a delivery notice, failed attempt or destination depot arrival.
Fee	Country and service dependent; verify locally.
Guaranteed?	No; subject to route, courier capacity and shipment restrictions.
Official action link	Aramex Contact Us

Address clarification

Recipient can provide missing details; sender may be required for material address changes.

View all details for address clarification

Eligibility	Useful when tracking shows address issue, consignee unreachable or delivery exception.
Deadline/available stage	Before return-to-shipper processing.
Fee	Depends on country and service.
Guaranteed?	No; some changes require shipper authorization or may be blocked by customs rules.
Official action link	Aramex Contact Us

Pickup from Aramex location

Recipient, if the shipment is held at a local office or eligible pickup point.

View all details for pickup from Aramex location

Eligibility	Depends on local hold policy, ID requirement and shipment restrictions.
Deadline/available stage	After local office hold or failed delivery notice.
Fee	Usually local policy dependent.
Guaranteed?	No; confirm the parcel is available before visiting.
Official action link	Aramex Office Locator

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, missing-shipment investigation, damage claim, insurance claim and ecommerce refund are separate processes. The sender or account holder normally controls the carrier claim; the buyer normally contacts the seller for refund or replacement.

Claims and Refunds

Process

Use when

Tracking inquiry

Use when the latest scan is unclear, delayed or inconsistent with delivery reality.

View all details for tracking inquiry

Who files	Recipient, sender or merchant depending on issue.
Earliest/latest filing time	After the shipment has an Aramex number and a trackable issue; deadlines vary by country and service.
Required evidence	Tracking number, shipment date, recipient address, phone number and last scan.
Possible outcome	Scan explanation, delivery instruction, local depot check or escalation to sender.
Official link	Aramex Contact Us

Loss or damage claim

Use when a shipment is confirmed lost, damaged or missing contents.

View all details for loss or damage claim

Who files	Usually the shipper, account holder or party with the transport contract.
Earliest/latest filing time	Service, origin, destination and contract dependent; use current local Aramex terms.
Required evidence	Tracking number, invoice, value proof, photos, packaging, contents and damage description.
Possible outcome	Investigation, compensation under applicable terms, denial or request for more documents.
Official link	Aramex Contact Us

Ecommerce refund or replacement

Use when you bought from an online store and need a commercial remedy.

View all details for ecommerce refund or replacement

Who files	Buyer files with the seller or marketplace; seller may file with Aramex.
Earliest/latest filing time	According to marketplace or store policy.
Required evidence	Order number, tracking number, delivery dispute evidence, photos and communication history.
Possible outcome	Refund, replacement, reshipment, store credit or denial under seller policy.
Official link	Use the seller or marketplace order-resolution page.

17TRACK cannot approve Aramex claims, insurance payments, postage refunds or ecommerce refunds.

Shipping Restrictions and Special Handling

Aramex acceptance depends on carrier rules, origin and destination law, airline restrictions, customs requirements and dangerous-goods classification. The summary below is not a complete legal or transport guide.

Shipping Restrictions

Customer Service

Use the official Aramex support page, office locator and tracking page because phone numbers, languages and opening hours vary by country. Prepare shipment evidence before contacting support.

Customer Service

Channel

Verified contact/link

Shipment tracking

Aramex Track Shipments

View all details for Aramex tracking support

Best for	Latest shipment events, delivery status and proof-of-delivery clues.
Region/language	Global website; local language availability varies.
Hours and time zone	Online access; operational response depends on local office hours.
Information to prepare	Tracking number and recipient country.
Important limitation	Tracking page cannot approve address changes, refunds or claims by itself.

Contact form and local support

Aramex Contact Us

View all details for Aramex contact form

Best for	Delivery problems, customs document requests, complaints, local support and account questions.
Region/language	Country-specific options may be shown by location.
Hours and time zone	Varies by country and channel; verify on the local contact page.
Information to prepare	Tracking number, shipment date, sender and recipient details, last scan, item description and photos if damaged.
Important limitation	Some changes require the sender or account holder.

Office locator

Aramex Office Locator

View all details for Aramex office locator

Best for	Finding local branches, pickup points or service offices.
Region/language	Location-specific.
Hours and time zone	Office hours vary and should be checked before visiting.
Information to prepare	Tracking number, government ID if collecting, recipient name and notification message.
Important limitation	Do not visit until tracking or local support confirms the shipment is available for pickup.

Ecommerce and Business Tracking

Businesses should separate consumer tracking, carrier account tools and multi-carrier API tracking. Aramex systems are suitable for Aramex shipments and account operations; 17TRACK is useful when merchants ship through many carriers and need standardized visibility.

Developer/API Comparison

Option

Provider

Official Aramex developer tools

Aramex

View all details for official Aramex developer tools

Carrier coverage	Aramex services and account-enabled shipment operations.
Primary use	Shipping, rating, pickup, label and tracking integration for Aramex account customers where enabled.
Authentication	Account credentials or developer access subject to Aramex onboarding.
Tracking/batch/webhook capability	Capabilities depend on current Aramex developer documentation and account permissions.
Current developer documentation	Aramex Developers
Migration/deprecation note	Use current Aramex documentation rather than copied legacy endpoints; public endpoint details should be verified during onboarding.

17TRACK Tracking API

17TRACK

View all details for 17TRACK Tracking API

Carrier coverage	Multi-carrier tracking, including Aramex when a supported carrier code is configured.
Primary use	Register tracking numbers, normalize carrier events and support batch tracking workflows.
Authentication	17TRACK API token in the 17token header.
Tracking/batch/webhook capability	Tracking registration and related API capabilities described in 17TRACK documentation.
Current developer documentation	17TRACK API Documentation
Migration/deprecation note	Use the current v2.4 endpoint shown in 17TRACK documentation; confirm the Aramex carrier code in the current carrier list.

FAQ

1. How do I track my Aramex package?

Enter the Aramex shipment number on the official Aramex tracking page or use 17TRACK to view available Aramex and partner-carrier events.

2. Where can I find my Aramex tracking number?

You can usually find the Aramex shipment number on the sender’s label, shipping receipt, merchant dispatch email, SMS notification or order tracking page.

3. What does an Aramex tracking number look like?

Aramex shipment numbers are commonly numeric, but Aramex does not publish one universal global format for every product, so validate the number with official tracking or 17TRACK.

4. Why is my Aramex tracking number not working?

The number may be an order number, typed incorrectly, not yet uploaded, assigned to another carrier or created before Aramex physically received the parcel.

5. When will the first Aramex tracking update appear?

The first meaningful Aramex update usually appears after pickup, drop-off or facility acceptance, not necessarily when the seller creates the label.

6. Why has my Aramex package stopped updating?

Tracking may pause during line-haul transport, customs processing, partner handoff, weekends, holidays or when an intermediate scan is missed.

7. How long does Aramex delivery take?

Aramex delivery time varies by service, origin, destination, cutoff time, customs, commodity and local delivery conditions; confirm the current estimate when booking or with the seller.

8. What should I do if Aramex says delivery failed?

Contact Aramex through the official local support channel, provide a complete address and phone number, and request redelivery or pickup if the shipment is eligible.

9. What should I do if Aramex shows delivered but I did not receive the package?

Check reception, household members, neighbors, lockers and proof of delivery first, then contact Aramex for delivery evidence and the seller for refund or replacement options.

10. How do I contact Aramex about a lost or damaged package?

Use the official Aramex Contact Us page and prepare the tracking number, shipment date, photos, packaging, invoice and value proof; the sender or account holder may need to file the carrier claim.

11. Does Aramex handle customs clearance?

Aramex may provide customs-related services for eligible international shipments, but customs authorities decide inspection, release, duty, tax and import-document requirements.

12. Can an Aramex tracking number change after international handoff?

The Aramex shipment number often remains visible, but a partner or destination last-mile number may also be attached when another carrier handles part of the route.

13. Who is responsible when tracking shows a partner handoff?

Responsibility depends on physical custody: electronic data or partner pre-advice is not the same as Aramex acceptance, and the accountable party changes after actual handover scans.

14. Can I change the delivery address for an Aramex shipment?

Address clarification may be possible through local Aramex support, but major rerouting can require sender authorization and may be restricted by customs or service rules.

15. Can businesses track Aramex shipments through an API?

Businesses can review Aramex developer tools for account-enabled Aramex integrations or use the 17TRACK API for multi-carrier tracking; current endpoint and credential rules must be verified in official documentation.

Tracking API

# 1. Official Aramex tracking API
# Current public official tracking API endpoint, HTTP method, authentication headers and body are not confirmed here.
# Use current Aramex developer documentation and account onboarding before implementing any Aramex official API:
# https://www.aramex.com/developers

# 2. 17TRACK API: register an Aramex tracking number
# Confirm the current Aramex CARRIER_CODE in the 17TRACK carrier list before production use.

curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'