Israel Post Tracking

Please enter the Israel Post tracking number to check the latest shipping status.

http://www.israelpost.co.il/

TRACK

About Israel Post

Israel Post is Israel's national postal operator and provides domestic mail, domestic parcel delivery, EMS, registered mail, international outbound postal services and delivery of inbound international postal items after handoff from foreign postal operators. In tracking, Israel Post may be the origin post, the destination post, the customs-interface postal operator, or the final-mile delivery party inside Israel.

Israel Post Overview

Field	Verified information
Official name	Israel Postal Company Ltd.; commonly shown in English as Israel Post.
Official website	https://www.israelpost.co.il/
Carrier type	Designated postal operator, domestic postal carrier, international postal exchange operator and last-mile postal delivery carrier in Israel.
Primary region	Israel for domestic delivery; international postal routes through UPU and postal partners for cross-border mail and parcels.
Tracking page	Israel Post item tracking
Parent organization	Operates as Israel Postal Company Ltd.; ownership and corporate changes should be checked on official company pages and public notices before citing in legal contexts.
Founded	Not used here as a tracking fact because current official tracking support does not require a founded date.
Headquarters	Israel Post corporate offices are in Israel; use the official contact and branch locator for operational contact rather than sending tracking documents to a headquarters address.

Carrier Entity Relationships

Entity

Relationship to Israel Post

Israel Postal Company Ltd.

Israel Postal Company Ltd. is the legal corporate entity commonly presented to users as Israel Post.

View all details for Israel Postal Company Ltd.

Entity type	Canonical carrier entity
Why it matters to tracking	Users should choose Israel Post for items handled by the Israeli postal operator, not an unrelated merchant or freight forwarder.
Official evidence	Israel Post official website and item tracking pages identify the postal operator and its services.

Domestic parcels, registered mail and EMS

Domestic postal and EMS products are operated or accepted by Israel Post according to the selected service and route.

View all details for operated services

Entity type	Operated services
Why it matters to tracking	The service determines tracking depth, delivery standard, signature handling and claim route.
Official evidence	Israel Post service pages describe domestic, international, registered and EMS options.

Israel Post item tracking

Israel Post item tracking displays scans available from Israel Post systems and connected postal exchange partners.

View all details for Israel Post item tracking

Entity type	Tracking product
Why it matters to tracking	A number being searchable by Israel Post does not always mean Israel Post issued the number; inbound S10 numbers are often issued by the origin post.
Official evidence	Official item tracking accepts tracked postal identifiers and displays item events.

Customs and international exchange offices

International postal items pass through exchange and customs processes before the next postal carrier or Israel Post can deliver them.

View all details for exchange and customs entities

Entity type	Network and regulatory entities
Why it matters to tracking	Arrival at an exchange office is not the same as customs release, and Israel Post cannot bypass customs holds.
Official evidence	Israel Post import, customs and international shipping pages refer users to customs and tax requirements.

Foreign postal operators

Foreign postal operators issue many inbound and outbound S10 numbers and exchange mail with Israel Post through postal networks.

View all details for foreign postal operators

Entity type	International or last-mile partners
Why it matters to tracking	For exports from Israel, the destination post may handle final delivery; for imports into Israel, Israel Post usually handles the Israeli last mile after postal handoff.
Official evidence	UPU S10 postal identifiers and Israel Post international tracking flows support partner handoff.

17TRACK

17TRACK aggregates available tracking events for Israel Post and other carriers but does not transport parcels.

View all details for 17TRACK relationship

Entity type	Independent tracking platform
Why it matters to tracking	17TRACK helps compare origin and destination scans, but address changes, claims and refunds must be handled by Israel Post, the shipper or the seller.
Official evidence	17TRACK carrier tracking and API documentation describe multi-carrier tracking rather than carrier operations.

Quick Answer

To track Israel Post, enter the tracking number from the receipt, label, seller email or postal delivery notice on the official Israel Post tracking page or on 17TRACK. If no result appears, first remove spaces and hyphens, confirm that the number is a postal tracking number rather than an order number, and allow time for the first physical acceptance scan.

Pro Tip: 17TRACK is independent of Israel Post. 17TRACK can consolidate tracking events and detect possible carriers, but it cannot change delivery addresses, speed up customs, approve refunds, open postal claims or confirm that a merchant actually handed over the parcel.

How to Track Israel Post Packages

Use the official Israel Post tracker when you need the carrier's own event display, and use 17TRACK when you want to compare Israel Post events with origin-post, destination-post or marketplace tracking in one place.

Tracking Paths

Path	What to do
Official Israel Post tracking	Open the Israel Post item tracking page, enter the postal tracking number exactly as printed, and check the latest carrier event.
17TRACK tracking	Paste the same number into 17TRACK, let carrier detection run, and compare available events from Israel Post and postal partners.
Marketplace order page	Use the marketplace page to confirm the seller's shipment date and the number given to you, then verify the carrier event on Israel Post or 17TRACK.
Branch or delivery notice	Use the barcode or item number on the receipt or collection notice for postal pickup, redelivery or inquiry where the service supports it.

Where to Find the Correct Identifier

Identifier shown	Use for tracking?
Tracking number	Yes. This is the postal item identifier used by Israel Post or a partner post.
Order number	Usually no. Ask the seller for the postal tracking number if only a store order ID is shown.
Reference number	Sometimes useful to the sender, but it may not be accepted by public postal tracking.
Label or barcode number	Use it when it matches a postal tracking format or appears on the Israel Post receipt or label.
Delivery notice number	Use it for pickup or inquiry instructions on the notice; it may not equal the original international item number.

Tracking Number Formats and Examples

Israel Post tracking numbers include international UPU S10 identifiers, domestic postal item identifiers and partner-issued numbers. Spaces and hyphens should be removed before tracking. A number being visible on Israel Post does not prove that Israel Post issued it; inbound items often keep the origin post's number.

Tracking Number Format

Identifier family

Normalized pattern

UPU S10 outbound from Israel

XX ######### IL, for example RR ######### IL or EE ######### IL as a masked example.

View all details for UPU S10 outbound from Israel

Length/structure	Two service-indicator letters, nine digits including a check digit, and the country code IL.
Issued by	Israel Post when Israel is the origin postal operator.
Typical service/use	Registered mail, EMS or tracked international postal parcels depending on the prefix and product.
Who sees it and where	Senders see it on an Israel Post receipt or label; buyers see it in merchant shipment emails.
Tracking scope	Trackable in Israel Post before export and often on the destination post after postal handoff.
Important caveat	Prefixes help identify a mail category but should not be used alone to prove a current service or guarantee.

UPU S10 inbound to Israel

XX ######### CN, US, GB, DE or another origin-country code.

View all details for UPU S10 inbound to Israel

Length/structure	Thirteen-character S10 format with the origin post's country code at the end.
Issued by	The origin postal operator, such as China Post, USPS, Royal Mail or Deutsche Post, not Israel Post.
Typical service/use	Inbound ecommerce parcels, registered letters and international tracked packets delivered in Israel.
Who sees it and where	Israeli recipients usually see the origin-post number on the seller page and can continue tracking it after Israel Post receives the item.
Tracking scope	Origin events may appear before export; Israel Post events appear after the item enters Israeli postal processing.
Important caveat	Israel Post can track or deliver an inbound number without having issued that number.

EMS international postal item

E# ######### IL for Israel-origin EMS; E# ######### origin-code for inbound EMS.

View all details for EMS identifiers

Length/structure	UPU S10 structure commonly beginning with E followed by another letter, nine digits and country code.
Issued by	The origin EMS postal operator.
Typical service/use	Express postal document or parcel services within the EMS network.
Who sees it and where	Sender receipt, EMS label and buyer shipment confirmation.
Tracking scope	Usually has richer tracking than unregistered ordinary mail, including acceptance, export, import and delivery events.
Important caveat	EMS is postal express, not the same as a private courier shipment, and customs can still delay delivery.

Registered international mail

R# ######### IL or R# ######### origin-country code.

View all details for registered international mail

Length/structure	S10 registered family, usually R plus another letter, nine digits and a two-letter country code.
Issued by	The origin post that accepted the registered item.
Typical service/use	Registered letters, small packets and accountable postal items.
Who sees it and where	Counter receipt, postal label, online postage record or marketplace tracking field.
Tracking scope	Acceptance and delivery confirmation are typical, but intermediate scans may vary by route and destination post.
Important caveat	Registered mail is not necessarily fast; it is an accountable service with postal handling controls.

Postal parcel family

C# ######### IL or C# ######### origin-country code.

View all details for postal parcel family

Length/structure	S10 parcel family, commonly C plus another letter, nine digits and a country code.
Issued by	Origin postal operator.
Typical service/use	International parcels moving through postal parcel channels.
Who sees it and where	Parcel label, receipt, seller account and recipient tracking notice.
Tracking scope	Usually trackable through export, import and destination delivery where postal data exchange is available.
Important caveat	Local delivery may be performed by the destination postal operator after handoff.

Domestic Israel Post barcode or item number

Numeric or alphanumeric domestic identifiers as printed on Israel Post labels and receipts.

View all details for domestic Israel Post identifiers

Length/structure	Domestic structures may vary by product and label system; normalize by removing spaces and punctuation.
Issued by	Israel Post or an approved Israel Post labeling system.
Typical service/use	Domestic parcels, registered domestic items, pickup notices and business shipments.
Who sees it and where	Counter receipt, online label, sender portal, delivery notice or SMS notification.
Tracking scope	Primarily domestic Israel Post acceptance, sorting, pickup, delivery and exception events.
Important caveat	Public sources do not publish every domestic barcode rule, so use the official tracker or 17TRACK carrier detection to validate.

Merchant order or reference ID

Store-specific letters or numbers that do not follow postal S10 or Israel Post label patterns.

View all details for merchant reference IDs

Length/structure	Determined by the seller, marketplace or fulfillment platform.
Issued by	Merchant, marketplace or freight forwarder.
Typical service/use	Order lookup, customer support and internal warehouse reference.
Who sees it and where	Buyer order page, invoice or customer support email.
Tracking scope	Not a public postal tracking number unless the seller maps it to a carrier number.
Important caveat	Ask the seller for the actual Israel Post or postal partner tracking number.

Tracking Statuses and Meanings

Israel Post statuses should be read by lifecycle stage. A pre-advice or label event means data exists; an acceptance or arrival scan means a postal operator has physically handled the item.

Status Quick Lookup

Status

What it means

Electronic information received

Shipment data has been created, but physical handover may not have happened.

View all details for electronic information received

Lifecycle stage	Pre-shipment
Current responsible party	Sender, seller or shipping partner until physical acceptance.
What happens next	The item should be accepted by Israel Post or the origin postal operator.
What you should do	Verify the number and ask the seller for handover proof if no acceptance scan appears after the seller's promised ship date.

Accepted / Item received

A postal operator has physically accepted the item into its network.

View all details for accepted item

Lifecycle stage	Accepted
Current responsible party	Israel Post for Israel-origin or Israel domestic items; origin post for foreign-origin items.
What happens next	Sorting, dispatch or export processing.
What you should do	No action unless the item remains at the same stage beyond the service's normal movement pattern.

In transit / Dispatched

The item is moving between postal facilities or has been dispatched to the next network point.

View all details for in transit

Lifecycle stage	In transit
Current responsible party	The postal operator or line-haul partner currently carrying the item.
What happens next	Arrival at another sorting center, export office, import office or delivery unit.
What you should do	Wait for the next scan unless customs, weather, address quality or service alerts suggest a problem.

Sent abroad / Departed from country of origin

The origin post has prepared or dispatched the item for international transport.

View all details for sent abroad

Lifecycle stage	Customs/Handover
Current responsible party	Origin post, export handling provider or airline until destination postal receipt.
What happens next	Line-haul transport and arrival at the destination exchange office.
What you should do	Expect a visibility gap until the destination post records an arrival scan.

Arrived in Israel / Received from abroad

An inbound international item has entered Israeli postal processing or import handling.

View all details for arrived in Israel

Lifecycle stage	Customs/Handover
Current responsible party	Israel Post and customs-related import processes according to the item status.
What happens next	Customs assessment, payment request if applicable, sorting and last-mile routing.
What you should do	Watch for payment, document or pickup instructions; do not assume customs is complete until release or delivery movement appears.

Out for delivery

The item has been assigned to a delivery route or delivery unit for an attempt.

View all details for out for delivery

Lifecycle stage	Out for delivery
Current responsible party	Israel Post local delivery unit or contracted last-mile route where used.
What happens next	Delivery, attempted delivery, pickup notice or exception.
What you should do	Be available at the address and monitor SMS or notice instructions.

Delivered

The carrier recorded final delivery, pickup completion or delivery to an authorized point.

View all details for delivered

Lifecycle stage	Delivered
Current responsible party	Recipient, pickup counter, household, reception desk or delivery location after delivery scan, subject to proof details.
What happens next	No further transit movement unless a correction or inquiry is opened.
What you should do	Check mailbox, parcel locker, building reception, family members and neighbors before escalating.

Awaiting pickup / Notice left

Delivery could not be completed at the address or the service requires collection from a branch or pickup point.

View all details for awaiting pickup

Lifecycle stage	Pickup
Current responsible party	Israel Post pickup branch, delivery unit or parcel point.
What happens next	Recipient collects it, redelivery is arranged if available, or the item may be returned after storage rules expire.
What you should do	Bring the notice, tracking number and identification required by Israel Post instructions.

Delivery failed / Address problem

The delivery attempt could not be completed because of access, address, recipient availability or service conditions.

View all details for delivery failed

Lifecycle stage	Exception
Current responsible party	Israel Post delivery unit and the recipient or sender depending on the needed correction.
What happens next	Another attempt, pickup instruction, address clarification or return process.
What you should do	Act quickly through official Israel Post channels or ask the sender to correct shipment data if sender authorization is required.

Returned to sender

The item is being sent back because delivery, pickup, customs or address resolution failed.

View all details for returned to sender

Lifecycle stage	Return
Current responsible party	Israel Post or the postal partner moving the return to the origin sender.
What happens next	The origin post or sender receives the return and decides refund, reshipment or claim action.
What you should do	Contact the seller or sender because recipients often cannot stop a postal return once it has advanced.

Services and Delivery Times

Israel Post delivery speed depends on product, origin, destination, customs, collection cutoff, address quality and partner handoff. Published standards should be treated as service information, not as a universal money-back guarantee unless the official product terms say so.

Service Comparison

Service

Best for

Domestic parcel

Parcel delivery within Israel where Israel Post accepts and delivers the item.

View all details for domestic parcel

Service type	Domestic parcel
Coverage	Israel domestic network and pickup/delivery locations according to service availability.
Tracking level	Acceptance, sorting, out-for-delivery, pickup, delivery and exception scans when available.
Key size/weight condition	Check current Israel Post product pages because dimensions and weights vary by service.
Included protection/extra service	May support registered handling or other extras when purchased.
Main limitation	Address issues and pickup-window expiry can cause return.

Registered mail

Accountable letters, documents and small items where proof of posting or delivery control is important.

View all details for registered mail

Service type	Domestic or international registered postal service.
Coverage	Israel and international destinations where registered postal exchange is available.
Tracking level	More accountable than ordinary mail; scan density varies by destination.
Key size/weight condition	Subject to postal mail category rules and destination restrictions.
Included protection/extra service	Registration and proof-related handling according to official terms.
Main limitation	Not a speed service; customs and destination-post handling can be slow.

EMS

Faster international postal documents and parcels where EMS coverage exists.

View all details for EMS

Service type	International postal express service through EMS network partners.
Coverage	Selected countries and territories listed by Israel Post and EMS availability.
Tracking level	Usually end-to-end EMS tracking with origin and destination postal scans.
Key size/weight condition	Check destination-specific EMS limits before shipping.
Included protection/extra service	EMS handling and optional value-related services may be available by product terms.
Main limitation	Customs inspection, missing import data and remote destinations can override speed expectations.

International parcel or small packet

Cross-border ecommerce and personal shipments where postal cost is more important than courier speed.

View all details for international parcel or small packet

Service type	International postal parcel, packet or mail service.
Coverage	Countries served by Israel Post and postal exchange partners, subject to service suspensions.
Tracking level	Depends on tracked, registered or ordinary mail selection.
Key size/weight condition	Destination-specific postal limits and aviation/security rules apply.
Included protection/extra service	Registration, insurance or declared value options only when purchased and allowed.
Main limitation	International handoff and customs can create long scan gaps.

Delivery Time

Service

Published delivery standard

Domestic tracked postal items

Varies by service, origin, destination, branch cutoff and delivery area.

View all details for domestic tracked postal items

Business or calendar days	Official product pages should be checked for the selected service.
Guarantee status	Not treated as guaranteed here unless the product page states a guarantee.
Starts counting from	Physical acceptance by Israel Post, not label creation.
Main delay factors	Address quality, pickup point routing, holidays, security conditions, weather and service alerts.
Official source date/validity	Use current Israel Post service pages and terms for operational decisions.

EMS international

Varies by destination, EMS partner, customs and flight capacity.

View all details for EMS international

Business or calendar days	Usually discussed in business-day terms by postal operators, but destination terms must be checked.
Guarantee status	Do not assume a money-back guarantee unless official EMS terms for the shipment say so.
Starts counting from	Acceptance and export processing, with customs excluded from predictable transit.
Main delay factors	Export security, customs data, taxes, airline capacity and destination delivery standards.
Official source date/validity	Check Israel Post EMS pages and EMS destination availability before shipment.

International registered mail or parcel

Varies widely by destination and postal exchange route.

View all details for international registered mail or parcel

Business or calendar days	Use business-day estimates cautiously; international postal items can have multi-week windows.
Guarantee status	Generally not a guaranteed courier commitment unless separate official terms apply.
Starts counting from	Physical acceptance and export dispatch, not seller order creation.
Main delay factors	Customs, line-haul frequency, destination post backlog, restricted contents and incomplete recipient data.
Official source date/validity	Check current Israel Post international service notices and destination restrictions.

Destination Country Delivery Times

Destination Country / Region

Estimated Delivery Time Range

United States

EMS 5–12 business days; registered/parcel 10–30 business days; average about 16 days.

View all details for United States

Primary Service Type	EMS, international tracked parcel, registered mail
Average Delivery Days	Average around 16 days for postal parcels under normal conditions.
Last-Mile Partner / Handoff Carrier	USPS after import postal handoff.
Customs & Clearance Tips	CBP and USPS processing can create a scan gap after flight arrival; ensure accurate value and content description.

Canada

EMS 6–14 business days; registered/parcel 12–35 business days; average about 20 days.

View all details for Canada

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 20 days.
Last-Mile Partner / Handoff Carrier	Canada Post.
Customs & Clearance Tips	Duties and taxes depend on declared value; remote provinces can add delivery days.

United Kingdom

EMS 5–10 business days; registered/parcel 8–25 business days; average about 14 days.

View all details for United Kingdom

Primary Service Type	EMS, tracked parcel, registered mail
Average Delivery Days	Average around 14 days.
Last-Mile Partner / Handoff Carrier	Royal Mail or Parcelforce depending on product.
Customs & Clearance Tips	VAT and customs charges may be requested before delivery; watch destination-post payment messages.

Germany

EMS 5–12 business days; registered/parcel 8–28 business days; average about 15 days.

View all details for Germany

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 15 days.
Last-Mile Partner / Handoff Carrier	Deutsche Post and DHL Paket postal channels.
Customs & Clearance Tips	EU import VAT data quality is important; incomplete declarations can trigger recipient contact.

France

EMS 5–12 business days; registered/parcel 9–28 business days; average about 16 days.

View all details for France

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 16 days.
Last-Mile Partner / Handoff Carrier	La Poste or Chronopost depending on product.
Customs & Clearance Tips	EU VAT and La Poste fee payment steps can delay final release.

Spain

EMS 6–14 business days; registered/parcel 10–30 business days; average about 18 days.

View all details for Spain

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 18 days.
Last-Mile Partner / Handoff Carrier	Correos.
Customs & Clearance Tips	Canary Islands, Ceuta and Melilla have different customs behavior from mainland Spain.

Italy

EMS 6–14 business days; registered/parcel 10–32 business days; average about 19 days.

View all details for Italy

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 19 days.
Last-Mile Partner / Handoff Carrier	Poste Italiane.
Customs & Clearance Tips	Import VAT and local delivery notifications are common causes of apparent tracking pauses.

Netherlands

EMS 5–10 business days; registered/parcel 8–24 business days; average about 13 days.

View all details for Netherlands

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 13 days.
Last-Mile Partner / Handoff Carrier	PostNL.
Customs & Clearance Tips	Accurate EU customs data and recipient email or phone improve fee notification success.

Belgium

EMS 5–12 business days; registered/parcel 9–26 business days; average about 15 days.

View all details for Belgium

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 15 days.
Last-Mile Partner / Handoff Carrier	bpost.
Customs & Clearance Tips	VAT and handling-fee payment delays are common for non-EU imports.

Switzerland

EMS 5–12 business days; registered/parcel 8–25 business days; average about 14 days.

View all details for Switzerland

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 14 days.
Last-Mile Partner / Handoff Carrier	Swiss Post.
Customs & Clearance Tips	Import tax and presentation fees may apply even for small ecommerce shipments.

Austria

EMS 5–12 business days; registered/parcel 8–25 business days; average about 14 days.

View all details for Austria

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 14 days.
Last-Mile Partner / Handoff Carrier	Österreichische Post.
Customs & Clearance Tips	EU customs declarations must align with invoice values.

Poland

EMS 6–14 business days; registered/parcel 10–30 business days; average about 18 days.

View all details for Poland

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 18 days.
Last-Mile Partner / Handoff Carrier	Poczta Polska.
Customs & Clearance Tips	Recipient tax-payment steps can pause final delivery.

Sweden

EMS 6–14 business days; registered/parcel 10–30 business days; average about 17 days.

View all details for Sweden

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 17 days.
Last-Mile Partner / Handoff Carrier	PostNord.
Customs & Clearance Tips	VAT notification and service-point pickup instructions should be monitored.

Japan

EMS 5–10 business days; registered/parcel 8–24 business days; average about 13 days.

View all details for Japan

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 13 days.
Last-Mile Partner / Handoff Carrier	Japan Post.
Customs & Clearance Tips	Japan Post tracking may become more detailed after import exchange arrival.

South Korea

EMS 5–10 business days; registered/parcel 8–24 business days; average about 13 days.

View all details for South Korea

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 13 days.
Last-Mile Partner / Handoff Carrier	Korea Post.
Customs & Clearance Tips	Personal customs clearance code or recipient data can be required for some imports.

Australia

EMS 6–14 business days; registered/parcel 12–35 business days; average about 20 days.

View all details for Australia

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 20 days.
Last-Mile Partner / Handoff Carrier	Australia Post.
Customs & Clearance Tips	Biosecurity screening can affect food, plant, wood and animal-origin products.

New Zealand

EMS 7–16 business days; registered/parcel 14–40 business days; average about 23 days.

View all details for New Zealand

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 23 days.
Last-Mile Partner / Handoff Carrier	NZ Post.
Customs & Clearance Tips	Remote islands and biosecurity checks can extend delivery.

Singapore

EMS 4–9 business days; registered/parcel 7–20 business days; average about 11 days.

View all details for Singapore

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 11 days.
Last-Mile Partner / Handoff Carrier	Singapore Post.
Customs & Clearance Tips	GST and accurate phone/email data help prevent missed payment notices.

Hong Kong

EMS 4–9 business days; registered/parcel 7–20 business days; average about 11 days.

View all details for Hong Kong

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 11 days.
Last-Mile Partner / Handoff Carrier	Hongkong Post.
Customs & Clearance Tips	Dense urban last-mile is fast after import release, but airline capacity can cause pre-arrival gaps.

China

EMS 6–14 business days; registered/parcel 10–35 business days; average about 19 days.

View all details for China

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 19 days.
Last-Mile Partner / Handoff Carrier	China Post or EMS China.
Customs & Clearance Tips	Recipient identity and customs declaration details can affect import release.

India

EMS 7–16 business days; registered/parcel 14–45 business days; average about 25 days.

View all details for India

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 25 days.
Last-Mile Partner / Handoff Carrier	India Post.
Customs & Clearance Tips	Customs assessment and local delivery-office routing can create long gaps.

Thailand

EMS 6–14 business days; registered/parcel 10–32 business days; average about 18 days.

View all details for Thailand

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 18 days.
Last-Mile Partner / Handoff Carrier	Thailand Post.
Customs & Clearance Tips	Import value and recipient contact data affect tax-payment notification.

United Arab Emirates

EMS 4–9 business days; registered/parcel 7–22 business days; average about 12 days.

View all details for United Arab Emirates

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 12 days.
Last-Mile Partner / Handoff Carrier	Emirates Post.
Customs & Clearance Tips	Phone number and delivery area data are important for last-mile contact.

Saudi Arabia

EMS 5–12 business days; registered/parcel 9–28 business days; average about 16 days.

View all details for Saudi Arabia

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 16 days.
Last-Mile Partner / Handoff Carrier	Saudi Post or EMS channels.
Customs & Clearance Tips	National address and recipient mobile details reduce delivery exceptions.

Brazil

EMS 10–25 business days; registered/parcel 20–60 business days; average about 34 days.

View all details for Brazil

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 34 days.
Last-Mile Partner / Handoff Carrier	Correios.
Customs & Clearance Tips	CPF or tax-payment workflow can delay delivery; import scans may pause for extended periods.

Mexico

EMS 8–20 business days; registered/parcel 16–50 business days; average about 28 days.

View all details for Mexico

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 28 days.
Last-Mile Partner / Handoff Carrier	Correos de México or EMS partner.
Customs & Clearance Tips	Customs inspection and regional routing outside major cities can add time.

Chile

EMS 8–18 business days; registered/parcel 16–45 business days; average about 26 days.

View all details for Chile

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 26 days.
Last-Mile Partner / Handoff Carrier	CorreosChile.
Customs & Clearance Tips	Import processing and remote regional delivery can create extra gaps.

South Africa

EMS 8–20 business days; registered/parcel 18–55 business days; average about 30 days.

View all details for South Africa

Primary Service Type	EMS, parcel, registered mail
Average Delivery Days	Average around 30 days.
Last-Mile Partner / Handoff Carrier	South African Post Office or EMS partner channels.
Customs & Clearance Tips	Local postal backlogs, customs and pickup notifications are frequent delay sources.

The country ranges above are operational planning estimates based on postal route behavior and industry tracking patterns, not official Israel Post guarantees. Actual delivery can move outside these ranges because of customs, holidays, security conditions, service suspensions, missing recipient data or destination-post backlogs.

Common Tracking Problems and Solutions

Most Israel Post tracking problems are caused by number type, delayed physical handoff, customs, address data or pickup action. Escalate through the party that can act: recipient for pickup and local delivery, sender for address or claim authority, and seller for order refunds.

Problem & Solution

Problem/status shown

Immediate action

Number invalid

Remove spaces and hyphens, verify each character, and confirm it is not an order ID.

View all details for invalid number

Likely cause	Typo, non-postal reference, not yet uploaded, or wrong carrier selected.
Check first	Seller email, receipt barcode and S10 country-code ending.
When to escalate	When the seller cannot provide a carrier-valid number after marking the order shipped.
Who to contact	Seller or sender first; Israel Post only after a valid postal item exists.

No tracking after label creation

Ask whether the sender physically handed the item to Israel Post or the origin post.

View all details for no tracking after label creation

Likely cause	Electronic pre-advice exists but physical acceptance scan has not happened.
Check first	Seller promised ship date and first carrier scan.
When to escalate	When the seller's handling window has passed without acceptance.
Who to contact	Seller or shipper, not the destination carrier.

Stuck in transit

Check whether the last scan is export, import, customs, line-haul or local delivery.

View all details for stuck in transit

Likely cause	Normal scan gap, customs, flight capacity, destination post backlog or missed scan.
Check first	Last responsible party and whether destination-post tracking has started.
When to escalate	When the item is outside the service and destination's normal range or official inquiry rules allow a search.
Who to contact	Sender for international inquiry; recipient can contact Israel Post for local delivery issues in Israel.

Customs hold

Watch for tax, document or import-clearance instructions and respond through the official channel.

View all details for customs hold

Likely cause	Value assessment, restricted item review, missing invoice or recipient data.
Check first	SMS, email, Israel Post import notice and official customs payment page.
When to escalate	When required documents were submitted but no movement follows after the official processing period.
Who to contact	Israel Post import support or customs-facing contact shown in the notice.

Delivery failed or address problem

Use official delivery notice instructions and ask the sender to correct data if sender authorization is required.

View all details for delivery failed or address problem

Likely cause	Incomplete address, wrong postal code, access issue, unavailable recipient or unclaimed pickup.
Check first	Address on order, door code, phone number and pickup branch.
When to escalate	Before storage expiry or return movement begins.
Who to contact	Israel Post delivery unit for local instructions; sender or seller for address corrections and reshipment.

Delivered but not received

Check mailbox, locker, family, neighbors, reception and delivery proof before opening an inquiry.

View all details for delivered but not received

Likely cause	Delivered to pickup point, building reception, household member, wrong address or scan correction issue.
Check first	Delivery location, notice, SMS, proof of delivery and address details.
When to escalate	If local checks fail and the official delivery record still conflicts with receipt.
Who to contact	Israel Post for delivery inquiry; seller for commercial refund or replacement rights.

Lost or damaged parcel

Keep packaging, take photos, collect value proof and ask the sender to start the appropriate postal inquiry or claim.

View all details for lost or damaged parcel

Likely cause	Damage during handling, missing contents, misrouting or no delivery after investigation window.
Check first	Service type, insurance or registered status, photos, invoice and tracking history.
When to escalate	According to Israel Post and origin-post inquiry or claim deadlines for the service.
Who to contact	Sender or seller for claims and refunds; recipient may assist with evidence.

International Shipping, Customs and Carrier Handoffs

For international postal shipments, Israel Post exchanges items with foreign postal operators. Electronic pre-advice, physical handoff, customs release and final delivery are separate events; a scan at one stage does not guarantee completion of the next stage.

International Flow

Stage

Typical tracking event

Label or electronic pre-advice

Electronic information received or item information sent.

View all details for electronic pre-advice

Physical custodian/responsible entity	Sender, seller or shipping platform until the item is physically accepted.
What is happening	Tracking data exists but the parcel may still be in a warehouse.
Can the tracking number change?	Usually no for S10 postal items, but marketplaces may later show a linked number.
Normal visibility gap	Until the first acceptance scan.
What the customer should do	Confirm handover with the seller if no acceptance follows.

Origin acceptance

Accepted, item received or posted.

View all details for origin acceptance

Physical custodian/responsible entity	Israel Post for Israel-origin exports or the foreign origin post for inbound items.
What is happening	The postal operator has the item and starts sorting.
Can the tracking number change?	S10 usually stays the same; internal barcodes may be added.
Normal visibility gap	Short gap before export preparation or domestic sorting.
What the customer should do	Wait for sorting or export scans unless address or restriction problems appear.

Export processing

Dispatched from sorting center or sent abroad.

View all details for export processing

Physical custodian/responsible entity	Origin post, export office and aviation/security handlers.
What is happening	The item is prepared for outbound dispatch and may await transport capacity.
Can the tracking number change?	Public S10 normally remains visible.
Normal visibility gap	Several days can pass before destination arrival scans.
What the customer should do	Check service alerts and destination restrictions if the gap becomes unusual.

Line-haul transport

Departed country, in transit, or no new scan.

View all details for line-haul transport

Physical custodian/responsible entity	Airline, postal transport contractor or exchange network.
What is happening	The item is between postal systems and may not receive scans in transit.
Can the tracking number change?	Not usually visible to consumers.
Normal visibility gap	Common international scan gap until import receipt.
What the customer should do	Do not open duplicate claims during a normal transport gap.

Import customs and exchange

Arrived in destination country, held by customs, released from customs.

View all details for import customs and exchange

Physical custodian/responsible entity	Destination post and customs authority.
What is happening	Import assessment, tax or document review and postal release processing.
Can the tracking number change?	The S10 may remain, while local delivery systems can create internal references.
Normal visibility gap	Variable and cannot be guaranteed because customs is a government process.
What the customer should do	Respond only through official payment or document channels and avoid phishing links.

Destination last mile

Out for delivery, awaiting pickup, delivered or delivery failed.

View all details for destination last mile

Physical custodian/responsible entity	Israel Post for imports into Israel; destination postal operator for exports from Israel.
What is happening	The item is routed to a delivery unit, branch, locker or pickup counter.
Can the tracking number change?	The public tracking number often stays usable, but a delivery notice may show a local reference.
Normal visibility gap	Short gaps around weekend, holiday or pickup-point routing.
What the customer should do	Follow pickup or redelivery instructions promptly to avoid return.

Delivery Management and Post-shipment Options

Post-shipment options depend on the service, delivery stage and whether the requester is the sender or recipient. Israel Post may allow pickup instructions, branch collection or delivery inquiry, but not every international item can be redirected after customs or return processing.

Delivery Management

Option

Who can request

Branch or pickup-point collection

Recipient with required ID, notice and tracking information.

View all details for branch or pickup-point collection

Eligibility	Available when tracking or notice says the item is awaiting pickup.
Deadline/available stage	Before storage period expires or return is initiated.
Fee	Use official Israel Post notice or service terms for any applicable fee.
Guaranteed?	No; collection depends on item availability and ID requirements.
Official action link	Israel Post branch locator

Delivery inquiry

Recipient or sender depending on the issue and official form requirements.

View all details for delivery inquiry

Eligibility	Use when tracking conflicts with delivery reality or a local delivery problem appears.
Deadline/available stage	After the relevant tracking event and before records or claim windows close.
Fee	Not stated here; check the official form or support page.
Guaranteed?	No; inquiry can investigate but cannot promise reversal of delivery or customs outcomes.
Official action link	Israel Post contact page

Address correction or redirection

Usually the sender or the party named in the shipment contract.

View all details for address correction or redirection

Eligibility	Limited by service, stage and whether the item has already entered delivery, customs or return.
Deadline/available stage	Before final delivery, pickup expiry or return routing.
Fee	Check current service terms.
Guaranteed?	No; postal systems may not be able to intercept every item.
Official action link	Israel Post contact page

Proof of delivery or delivery record

Sender, recipient or business account holder where the service includes proof features.

View all details for proof of delivery

Eligibility	Depends on registered, EMS, signature or domestic product terms.
Deadline/available stage	After delivery event appears.
Fee	May depend on product and account terms.
Guaranteed?	Proof availability depends on the service and retained record.
Official action link	Israel Post item tracking

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, postal investigation, insurance claim, postage refund and ecommerce refund are different processes. Israel Post handles postal service issues under its terms; sellers handle commercial refunds or replacements; 17TRACK cannot approve compensation.

Claims and Refunds

Process

Use when

Tracking inquiry

Use when tracking is inconsistent, delayed or shows delivery you cannot verify.

View all details for tracking inquiry

Who files	Recipient or sender depending on the issue and service.
Earliest/latest filing time	Use the official Israel Post contact or inquiry rules for the service; no universal deadline is stated here.
Required evidence	Tracking number, dates, address, recent scans and delivery-location checks.
Possible outcome	Clarified status, local search, delivery confirmation or instruction to contact the sender.
Official link	Israel Post contact page

Loss or damage claim

Use when the item is confirmed lost, damaged or missing contents and the service supports compensation.

View all details for loss or damage claim

Who files	Usually the sender or contracting customer; recipient may provide evidence.
Earliest/latest filing time	Depends on service, domestic/international rules and official claim windows.
Required evidence	Receipt, tracking history, photos, packaging, invoice, value proof and damage description.
Possible outcome	Compensation within service limits, denial, request for more evidence or referral to origin post.
Official link	Israel Post contact page

Postage or service refund

Use only when official product terms allow refund for the purchased postal service.

View all details for postage or service refund

Who files	Sender or payer of postage.
Earliest/latest filing time	According to the service terms and receipt requirements.
Required evidence	Receipt, service selected, tracking number and reason for refund.
Possible outcome	Refund, partial refund, denial or service credit if terms allow.
Official link	Israel Post contact page

Marketplace refund or replacement

Use when the purchase contract, not the postal service, is the source of buyer protection.

View all details for marketplace refund or replacement

Who files	Buyer through the seller or marketplace.
Earliest/latest filing time	According to marketplace buyer-protection deadlines.
Required evidence	Order number, tracking screenshots, seller messages and proof of non-receipt or damage.
Possible outcome	Refund, replacement, denial or seller investigation.
Official link	Use the marketplace or seller support portal, not 17TRACK.

Shipping Restrictions and Special Handling

Restricted or prohibited contents can cause refusal, customs hold, return, seizure or delivery delay. Always check Israel Post rules, destination-country rules and airline security requirements before shipping.

Shipping Restrictions

Customer Service

Contact Israel Post with the tracking number, sender and recipient details, posting date, service type, latest scan, content description, value proof and photos if damage is involved. For ecommerce purchases, also keep the order number and seller messages.

Customer Service

Channel

Verified contact/link

Official tracking

Israel Post item tracking

View all details for official tracking

Best for	Latest Israel Post event, pickup notice and delivery-status verification.
Region/language	Israel Post website supports Hebrew and English pages.
Hours and time zone	Online self-service availability; operational updates depend on scans.
Information to prepare	Tracking number exactly as printed.
Important limitation	Tracking cannot change address, approve refunds or release customs.

Contact page

Israel Post contact page

View all details for contact page

Best for	Delivery inquiry, service question, branch issue and official support routing.
Region/language	Israel-focused support; language options depend on the page and channel.
Hours and time zone	Use current contact page for channel-specific hours.
Information to prepare	Tracking number, address, phone, posting date, service type and latest status.
Important limitation	Some claims or sender-authorized actions may require the sender or account holder.

Branch locator

Israel Post branches

View all details for branch locator

Best for	Pickup location, branch services and opening-hour lookup.
Region/language	Israel branch network.
Hours and time zone	Branch-specific and should be checked on the locator.
Information to prepare	Tracking number, pickup notice, recipient ID and authorization if collecting for another person.
Important limitation	A branch can only release items physically assigned to that location.

Telephone service

Israel Post publishes phone options on its official contact pages; verify the current number before calling.

View all details for telephone service

Best for	Urgent delivery questions where online tracking does not answer the issue.
Region/language	Primarily Israel; language support depends on representative availability.
Hours and time zone	Use the current official contact page because hours are changeable.
Information to prepare	Tracking number, ID, address, phone number and status shown.
Important limitation	Phone agents cannot override customs law or guarantee interception of an item already returned.

Ecommerce and Business Tracking

Ecommerce teams should separate consumer tracking, carrier account tools and multi-carrier visibility. Israel Post tracking is the authoritative carrier view for Israel Post events, while 17TRACK helps merchants monitor multiple carriers, normalize statuses and identify exceptions across postal handoffs.

Developer/API Comparison

Option

Provider

Consumer web tracking

Israel Post

View all details for consumer web tracking

Carrier coverage	Israel Post and postal partner events visible through Israel Post systems.
Primary use	Single-shipment lookup and delivery verification.
Authentication	No public API authentication required for manual website lookup.
Tracking/batch/webhook capability	Manual tracking; batch and webhook not confirmed for public consumer use.
Current developer documentation	Use official Israel Post business channels if integration is required.
Migration/deprecation note	No current public official tracking API migration is confirmed here.

Official carrier integration

Israel Post business systems

View all details for official carrier integration

Carrier coverage	Israel Post services available to approved business customers.
Primary use	Business shipping, labels, account service and operational integration where offered.
Authentication	Account approval or credentials may be required; public current tracking API details are not confirmed.
Tracking/batch/webhook capability	Confirm directly with Israel Post business support before development.
Current developer documentation	Not publicly confirmed for an open tracking API endpoint in this page.
Migration/deprecation note	Do not reuse old unofficial endpoints without written confirmation from Israel Post.

Multi-carrier Tracking API

17TRACK

View all details for 17TRACK API

Carrier coverage	17TRACK supports multi-carrier tracking, including postal and courier networks.
Primary use	Batch registration, status normalization and tracking visibility for ecommerce platforms.
Authentication	17token API key.
Tracking/batch/webhook capability	Register tracking numbers through the documented API; webhook and additional functions depend on 17TRACK API plan and documentation.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the current v2.4 documentation shown by 17TRACK rather than older examples.

FAQ

1. How do I track my Israel Post package?

Enter the tracking number on the official Israel Post item tracking page or track it with 17TRACK to view available shipment events from Israel Post and postal partners.

2. Where can I find an Israel Post tracking number?

The tracking number is usually on the Israel Post receipt, shipping label, seller shipment email, marketplace tracking page or postal delivery notice.

3. What does an Israel Post tracking number look like?

International Israel Post numbers often use the UPU S10 format with two letters, nine digits and IL for Israel-origin items, while inbound parcels may end with the origin country code such as CN, US or GB.

4. When will the first Israel Post tracking update appear?

The first meaningful update usually appears after physical acceptance by Israel Post or the origin postal operator; label creation alone does not prove that the parcel has been handed over.

5. Why is my Israel Post tracking not updating?

Tracking may pause during export, airline transport, customs, destination-post handoff or local sorting, and international postal items can have normal scan gaps between countries.

6. How long does Israel Post delivery take?

Delivery time depends on service, destination, customs, pickup-point routing and partner handoff; treat published service standards as estimates unless official product terms state a specific guarantee.

7. What should I do if Israel Post delivery failed?

Follow the delivery notice or tracking instructions, verify the address and pickup location, and contact Israel Post before storage expiry or return processing begins.

8. What should I do if Israel Post says delivered but I did not receive the parcel?

Check the mailbox, parcel locker, pickup point, reception desk, household members and neighbors first, then request delivery clarification from Israel Post and notify the seller if the item was an ecommerce order.

9. How do I report a lost or damaged Israel Post parcel?

Keep packaging, photos, receipts, value proof and tracking history, then ask the sender or contracting customer to start the relevant Israel Post or origin-post inquiry or claim.

10. How do I contact Israel Post customer service?

Use the official Israel Post contact page, branch locator or tracking page, and prepare the tracking number, service type, posting date, address, latest scan and proof documents before contacting support.

11. Does Israel Post issue all tracking numbers it can display?

No. Israel Post can display and deliver inbound postal items with numbers issued by foreign posts, while Israel-origin international items usually carry numbers ending in IL.

12. What happens when Israel Post receives an inbound international parcel?

Israel Post processes the item through import postal handling, customs-related steps where required, sorting and last-mile delivery or pickup inside Israel.

13. Why does an Israel Post import show customs status?

Customs status means the item is under import assessment or release processing, and Israel Post cannot treat arrival in Israel as final delivery clearance until customs-related requirements are completed.

14. Can an Israel Post international tracking number change after handoff?

The public S10 postal number usually remains usable across postal handoff, but local systems may add internal barcodes or delivery notice references that are not the original tracking number.

15. Can businesses track Israel Post shipments through an API?

A current open public Israel Post tracking API is not confirmed here; businesses should contact Israel Post for official account integrations or use the 17TRACK API for multi-carrier tracking workflows.

16. Is Israel Post the same as the destination carrier for exports from Israel?

No. For exports from Israel, Israel Post is the origin postal operator, and the destination postal operator usually performs import processing and final-mile delivery after international handoff.

Tracking API

// 1. Israel Post official tracking API
// Current public official tracking API not confirmed.
// Use the Israel Post website or contact Israel Post business support for approved integrations.
// Do not build production systems on unofficial or legacy endpoints without written confirmation.

// 2. 17TRACK API
// Register an Israel Post tracking number for multi-carrier tracking.
// CARRIER_CODE is left as a placeholder because the current 17TRACK Israel Post carrier code
// should be confirmed in your 17TRACK account or carrier-code documentation before deployment.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]