WALLABY EXPRESS Tracking
Please enter the WALLABY EXPRESS tracking number to check the latest shipping status.
About Wallaby Express
Wallaby Express is the English-facing website name for 小袋鼠（深圳）国际货运代理有限公司, a Shenzhen-based international freight-forwarding company focused on China–Australia logistics. The company describes air freight, sea freight, warehousing, customs clearance, trade support, packaging, booking, trucking and insurance coordination. Wallaby Express is therefore a freight forwarder and logistics coordinator rather than a national postal operator with a single publicly documented parcel-number standard.
| Field | Verified information |
|---|---|
| Official name | 小袋鼠（深圳）国际货运代理有限公司 |
| Brand display name | Wallaby Express |
| Official website | https://www.wallabyexpress.com/ |
| Carrier type | International freight forwarder and logistics coordinator. |
| Primary corridor | China–Australia freight, with broader logistics-network claims. |
| Tracking page | Wallaby Express shipment tracking |
| Founded | 2015, according to the company website. |
| Headquarters/contact location | Bao'an District, Shenzhen, Guangdong, China. |
Carrier Entity Relationships
| Entity | Relationship and tracking significance |
|---|---|
| Wallaby Express | Wallaby Express coordinates international freight and provides a shipment-query page; it does not publish a universal public tracking-number specification. |
| Air freight and sea freight | Air freight and sea freight are transport solutions offered by the company, with different operational milestones and likely different document or shipment identifiers. |
| Warehouses and customs services | Wallaby Express describes warehousing and customs-clearance coordination as parts of its logistics service, so a tracking event may represent a logistics milestone rather than a postal scan. |
| Australian and Chinese partners | The company says it works with storage, transport, shipping and import/export partners in China and Australia; the specific partner holding a shipment can change by route and service. |
| 17TRACK | 17TRACK independently aggregates available events from supported carriers and logistics providers; 17TRACK does not operate Wallaby Express shipments or decide claims. |
Quick Answer
Enter the shipment or tracking ID supplied by the sender into the official Wallaby Express tracking page. You can also try 17TRACK when the identifier belongs to a supported partner. If no result appears, first check whether you entered a shipment ID rather than an order number, remove spaces or punctuation, and ask the sender whether the shipment has been registered or physically handed over. 17TRACK is an independent tracking platform; it cannot change an address, release customs cargo, approve a refund or open a Wallaby Express claim.
How to Track Wallaby Express Packages
| Route | Steps and limitations |
|---|---|
| Official Wallaby Express tracking | Open the official tracking page, enter the shipment tracking ID, submit the query, and review status, location, date/time and any sub-order number. The page may show no result while a record is being created or synchronized. |
| 17TRACK | Open 17TRACK, enter the identifier, allow carrier recognition, and compare the returned events with the seller’s shipment notice. Partner identifiers may be recognized even when Wallaby Express is coordinating the overall movement. |
| No number or wrong number | Ask the sender or marketplace for the shipment ID shown on the freight booking, label, dispatch notice or tracking page. An order number, invoice number or customer reference may not be searchable as a transport identifier. |
The official tracking page displays a tracking-history structure with status, location, date/time and possible sub-order numbers. A label or electronic order record is not proof that Wallaby Express has received the physical goods.
Tracking Number Formats and Examples
Wallaby Express does not publish a single public format covering every air-freight, sea-freight, warehouse, customs or partner movement. Use the exact identifier supplied by the sender. The examples below are deliberately masked and are not valid shipment numbers.
Tracking Number Format
| Identifier family | Normalized pattern | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Wallaby Express shipment ID | Format varies; use the masked identifier printed by Wallaby Express or the sender. | ||||||||||||
View all details for Wallaby Express shipment IDs
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| Air-freight or sea-freight reference | Masked examples may resemble AWB, booking, container, bill-of-lading or internal reference numbers; use only the identifier explicitly marked for tracking. | ||||||||||||
View all details for freight references
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| Partner or last-mile number | A destination carrier may issue a separate identifier; the sender should provide it when available. | ||||||||||||
View all details for partner tracking numbers
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| Order, invoice or reference ID | Merchant order numbers and invoice references are not assumed to be Wallaby Express tracking numbers. | ||||||||||||
View all details for order and reference IDs
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Tracking Statuses and Meanings
| Status | Meaning | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Label or record created | Electronic information exists; it does not by itself prove physical acceptance. | ||||||||
View all details for pre-shipment status
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| Received, collected or accepted | A facility or logistics operator has recorded custody or receipt. | ||||||||
View all details for acceptance status
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| In transit | The shipment is moving between facilities or transport stages; location updates can be intermittent. | ||||||||
View all details for in-transit status
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| Customs or clearance | The shipment is undergoing import/export documentation, inspection or release processing. | ||||||||
View all details for customs status
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| Delivered or completed | A delivery or completion event has been recorded by the reporting operator. | ||||||||
View all details for delivered status
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| Exception or return | An address, customs, damage, failed-delivery or routing issue requires intervention or has started a return process. | ||||||||
View all details for exception and return status
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Services and Delivery Times
The official website confirms air freight, sea freight, warehousing, customs clearance, trade support and related freight services. It describes China–Australia sea-line delivery as commonly 20–45 days and air-line delivery as commonly 6–14 days, but the published article also says route, port and other conditions affect timing. These are estimates, not a universal guarantee.
Service Comparison
| Service | Best use |
|---|---|
| Air freight | Urgent, higher-value or time-sensitive China–Australia cargo. |
| Sea freight | Larger or less time-sensitive cargo where transport cost and capacity matter. |
| Warehousing | Storage, classification, consolidation and dispatch coordination. |
| Customs and trade support | Booking, declaration, clearance and import/export coordination. |
Delivery Time
| Service | Published estimate |
|---|---|
| China–Australia sea freight | Approximately 20–45 days; actual timing depends on route, port, customs and delivery arrangements. |
| China–Australia air freight | Approximately 6–14 days; actual timing depends on flight capacity, handling, customs and final delivery. |
| Other or partner services | No single public standard applies; confirm the quoted service and origin/destination conditions with Wallaby Express. |
Destination Country Delivery Times
| Destination country or region | Verified route guidance |
|---|---|
| Australia | Primary published corridor. Air freight is approximately 6–14 days; sea freight is approximately 20–45 days. Customs, port congestion and domestic delivery can extend the movement. |
| Other destinations | The reviewed official pages do not publish country-specific delivery ranges for additional destinations. Do not apply the China–Australia estimates to another country. |
Common Tracking Problems and Solutions
| Problem or status | First action |
|---|---|
| Invalid number | Check transcription, spaces and whether the number is an order/reference ID; ask the sender for the exact shipment ID. |
| No tracking result | Wait for registration or synchronization, then query the official page again; contact the sender if the shipment was allegedly dispatched. |
| No update for several days | Compare the last event with the quoted air or sea service, then ask Wallaby Express or the sender whether the cargo is in transit, at a port, in customs or awaiting a partner scan. |
| Shipping-partner handoff | Electronic pre-advice does not prove physical handover. Ask which partner currently holds the goods and request the partner number if one exists. |
| Customs delay | Provide requested documents or tax information through the responsible party; arrival at customs is not release. |
| Delivered but missing | Check the delivery address, household, reception desk, neighbour, safe place and proof of delivery; then contact the seller and delivery operator promptly. |
| Damage or loss | Photograph packaging and contents, preserve the packaging, retain invoices and notify the sender and Wallaby Express. Claim eligibility depends on the booking and insurance terms. |
| Return or failed delivery | Ask whether the address can be corrected or collection arranged before the cargo is returned; do not assume redelivery is automatic. |
International Shipping, Customs and Carrier Handoffs
| Stage | What it means |
|---|---|
| Booking and origin collection | The sender books freight and provides cargo information; a record may exist before physical receipt. |
| Warehouse and consolidation | Goods may be received, packed, stored, combined or prepared for export. |
| Export clearance and line-haul | Documentation, security, port or airport handling and international transport occur before destination arrival. |
| Australian arrival and customs | Arrival, inspection, declaration, tax or release are separate events; an arrival scan is not proof of release. |
| Partner and last-mile handoff | A local transport provider may receive the shipment and create or expose a new identifier. The first physical acceptance scan is different from electronic pre-advice. |
| Final delivery | The responsible last-mile operator records delivery, collection, exception or return. |
For customs questions, prepare the commercial invoice, item description, value, origin, consignee details and any permits requested by the responsible clearance party. Prohibited and restricted goods depend on the origin, destination, mode and applicable law; the public Wallaby Express pages do not provide a complete commodity-by-commodity rulebook.
Delivery Management and Post-shipment Options
The official contact form supports parcel-status updates, delivery disputes, damaged-package reports and sender/recipient enquiries. Public pages do not establish a universal right to intercept, redirect, hold, reroute or guarantee redelivery. Request such actions before the shipment reaches the final delivery stage and ask for the applicable booking terms.
| Request | Who should ask |
|---|---|
| Address correction or delivery instruction | Sender should contact Wallaby Express or the booking party with the shipment ID and corrected address; success depends on shipment stage and partner rules. |
| Redelivery or collection | Recipient should contact the local delivery operator or Wallaby Express after a failed-delivery event. |
| Proof of delivery | Recipient or sender may request available delivery evidence through customer service. |
Lost, Damaged, Claims, Insurance and Refunds
| Process | Use when and first step |
|---|---|
| Tracking enquiry | Use when an event is missing or unclear; provide the shipment ID and latest scan. |
| Loss investigation | Ask the sender or booking party to open an investigation when the shipment is overdue or cannot be located. |
| Damage report | Photograph the outer packaging, labels and contents; preserve all materials and notify the sender promptly. |
| Insurance or compensation claim | The eligible claimant, filing deadline, evidence and outcome depend on the selected freight terms or insurance contract. |
| Merchant refund | A seller or marketplace decides a consumer refund; Wallaby Express and 17TRACK do not automatically approve it. |
Shipping Restrictions and Special Handling
| Category | Operational caution |
|---|---|
| Dangerous goods and batteries | May require declaration, packaging, route approval or may be refused; air and sea rules differ. |
| Liquids and special cargo | The company describes special packaging for liquids; acceptance depends on contents, packaging and applicable rules. |
| Perishable or fragile goods | Discuss packaging, handling, insurance and temperature or delay risk before booking. |
| Customs-controlled goods | Accurate description, value, origin and permits may be required; missing information can delay clearance or delivery. |
Customer Service
| Channel | Verified contact |
|---|---|
| Tracking | Official shipment tracking page |
| Contact form | Wallaby Express contact page; supports parcel-status, delivery-dispute and damage enquiries. |
| Telephone | +86 134 2443 0543; the website presents this as customer service. |
| service@wallabyexpress.com | |
| Address | Building 16, No. 701, Huizhanyuan Nanan Square, Fuhai Subdistrict, Bao'an District, Shenzhen, China. |
| Support availability | The website advertises 24/7 online support; public pages do not specify a telephone time zone or guaranteed response time. |
For faster escalation, prepare the tracking ID, sender and recipient details, booking date, service type, latest scan, delivery address, cargo description, invoice or value evidence, and clear damage photographs.
Ecommerce and Business Tracking
Merchants should distinguish the seller order ID from the transport identifier and should retain the parent shipment, child shipment and last-mile references when a freight movement is split or handed over. A standardized multi-carrier tracking layer can help reduce “where is my order” enquiries, but current public Wallaby Express developer documentation was not identified in the reviewed official pages.
Developer/API Comparison
| Option | Provider | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Official carrier integration | Wallaby Express | ||||||||||||
View all details for the official carrier integration
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| 17TRACK API | 17TRACK | ||||||||||||
View all details for the 17TRACK API
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FAQ
Basic FAQs
Enter the shipment ID on the official Wallaby Express tracking page and review the status, location and date/time events.
Check the seller’s dispatch notice, freight booking, cargo receipt or message from the sender; ask the sender if only an order number is shown.
Wallaby Express does not publish one universal public format because air, sea, warehouse and partner movements can use different references.
The first event appears after the shipment record is registered or a facility records receipt; record creation alone does not prove physical handover.
Freight can be between facilities, ports, flights, vessels, customs stages or partner systems; compare the last event with the quoted service and contact the sender if the gap is concerning.
The official China–Australia guidance gives approximately 6–14 days for air freight and 20–45 days for sea freight, subject to route, port, customs and final delivery conditions.
Check the address and latest event, then contact the local delivery operator or Wallaby Express promptly to ask about redelivery or collection.
Check the delivery location, household, reception desk, neighbour and proof of delivery, then contact the seller and responsible delivery operator.
Notify the sender and Wallaby Express, preserve the packaging, and provide the tracking ID, cargo description, value evidence and photographs.
Use the official contact page, service@wallabyexpress.com or +86 134 2443 0543, and include the shipment ID and latest tracking event.
Expert FAQs
No; an electronic record or label can precede physical receipt, so look for an acceptance, collection, warehouse or facility event.
Yes; a freight reference, parent shipment, child shipment and destination last-mile identifier may coexist after consolidation or handoff.
No; arrival, inspection, documentation, tax assessment and customs release are separate events.
Responsibility follows the physical custody and the latest operational scan; electronic pre-advice does not establish that the partner has received the goods.
The reviewed public pages show a consumer tracking page but do not publish current API credentials or endpoint documentation; request business integration details directly.
No; 17TRACK displays available tracking information and cannot approve claims, refunds, customs release or delivery changes.
The company describes air freight as the faster option and sea freight as the higher-capacity, lower-cost option; the booking quote and route determine the actual arrangement.
Tracking API
// Wallaby Express official API:
// Current public official tracking API not confirmed.
// 17TRACK API
// Confirm the current Wallaby Express carrier code in 17TRACK documentation.
// Do not replace CARRIER_CODE with an unverified guess.
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
Sources & References
- Wallaby Express — Official website and company overview. 小袋鼠（深圳）国际货运代理有限公司
- About Us — Company profile and logistics FAQ content. 小袋鼠（深圳）国际货运代理有限公司
- Services — Air freight, sea freight, warehousing and tracking services. 小袋鼠（深圳）国际货运代理有限公司
- Shipment Tracking — Official Wallaby Express tracking page. 小袋鼠（深圳）国际货运代理有限公司
- Contact Us — Contact form, telephone, email and address. 小袋鼠（深圳）国际货运代理有限公司
- 17TRACK API Documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Wallaby Express.
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