shipby Tracking
Please enter the shipby tracking number to check the latest shipping status.
About Shipby
Shipby is the carrier name supplied for this tracking page. Use the shipment label, seller dispatch message, or the official Shipby website to identify the service and the tracking identifier attached to a shipment.
| Field | Verified information |
|---|---|
| Official website | https://www.shipby.cn |
| Carrier display name | Shipby |
| Tracking identity | Use the carrier name and the exact shipment identifier shown by the sender or on the shipping label. |
Carrier Entity Relationships
| Entity | Relationship summary |
|---|---|
| Shipby | Shipby is the carrier identity that should be selected when the shipment information identifies Shipby as the tracking provider. |
| Shipment sender | The sender or merchant normally supplies the tracking identifier and can confirm the service purchased for the parcel. |
| 17TRACK | 17TRACK is an independent tracking platform that can aggregate available events; it does not transport parcels or decide claims. |
Quick Answer
To track a Shipby shipment, enter the tracking number exactly as shown by the sender or on the parcel label on the official Shipby website or in 17TRACK. If no result appears, first remove accidental spaces, check every character, confirm that you are using a tracking number rather than an order number, and ask the seller whether the label has been handed to the carrier.
How to Track Shipby Packages
The most reliable workflow is to begin with the identifier supplied by the merchant, compare the result with the official Shipby tracking channel, and contact the sender when the shipment has not entered carrier custody.
| Step | Action |
|---|---|
| 1. Find the identifier | Check the dispatch email, order shipment page, seller message, receipt, label, or delivery notice. The order number is not necessarily the tracking number. |
| 2. Try official tracking | Open Shipby.cn and use the tracking function presented by Shipby. |
| 3. Try 17TRACK | Enter the same identifier in 17TRACK and allow carrier detection to identify the available tracking source. |
| 4. Resolve a blank result | Check spelling and punctuation, wait for the first physical acceptance scan, and ask the sender to confirm the correct identifier and handoff. |
Tracking Number Formats and Examples
Shipby tracking identifiers should be copied from the source document rather than inferred from a prefix. A marketplace order ID, merchant reference, label number, partner identifier, and carrier tracking number can be different values.
Tracking Number Format
| Identifier family | Normalized pattern and use | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Shipby carrier identifier | Use the exact letters and digits printed by the sender. A masked example is TRACK########. Do not treat the masked pattern as a guaranteed official format. | ||||||||||
View all details for Shipby carrier identifiers
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| Merchant order or reference ID | An order reference identifies the purchase for the seller. It may not return carrier events in a tracking search. | ||||||||||
View all details for merchant references
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| Partner or last-mile identifier | A shipment can display a second identifier after a logistics handoff. Use the identifier shown in the latest carrier event or delivery notice. | ||||||||||
Tracking Statuses and Meanings
A tracking status describes the latest reported event, not necessarily the physical position of the parcel at the moment you read it. Responsibility can change when a shipment moves from a sender, partner, customs authority, or last-mile operator to another party.
Status Quick Lookup
| Status | Meaning and next action |
|---|---|
| Label created / pre-shipment | Shipment information may exist before a physical acceptance scan. Ask the sender to confirm handoff if the status remains unchanged. |
| Accepted / received | A carrier or receiving facility has recorded the shipment. Continue monitoring the next sorting or transit event. |
| In transit | The shipment is moving through the reported network. Scan gaps can occur between facilities. |
| Customs or handoff | The parcel may be under customs review or moving between logistics operators. Arrival at a customs facility is not the same as release. |
| Out for delivery | The last-mile operator has recorded a delivery route event. Keep the address accessible and monitor for an attempt or exception. |
| Delivered | A delivery event was recorded. Check the delivery location, household, reception desk, neighbors, and any proof-of-delivery information. |
| Exception or return | An obstacle or return process has been recorded. The sender should usually confirm the available correction, re-shipment, or claim route. |
Services and Delivery Times
Use the service name shown on the shipping record for the applicable delivery expectation. A tracking page alone should not be interpreted as a guaranteed delivery commitment.
Service Comparison
| Service | Best use and tracking guidance |
|---|---|
| Service shown on the shipment record | Select the service named by the sender; coverage, tracking level, size limits, protection, and limitations depend on that purchased service. |
Delivery Time
| Timing question | Practical answer |
|---|---|
| When does the estimate begin? | Use the carrier or seller’s stated starting point; label creation may occur before physical acceptance. |
| What can delay delivery? | Address quality, weekends, holidays, weather, network congestion, customs, handoffs, and missed scans can affect an estimate. |
| Is an estimate a guarantee? | Treat an estimated date or window separately from a contractual or money-back guarantee. |
Destination Country Delivery Times
| Destination | Use the shipment-specific estimate |
|---|---|
| Any destination | The available evidence does not establish a verified Shipby country-by-country delivery table. Use the service-specific estimate supplied by Shipby or the sender, and account for customs and last-mile handoff conditions. |
Common Tracking Problems and Solutions
Start with the latest event and the party that can take action. Recipients can check delivery conditions, while senders and merchants usually control shipment investigations, address corrections, and commercial refunds.
Problem & Solution
| Problem or status | Immediate solution |
|---|---|
| Invalid number | Copy the identifier again, remove accidental spaces, and ask the sender to distinguish the tracking number from the order number. |
| No tracking events | A label may have been created before acceptance. Ask the sender to confirm the handoff and correct carrier. |
| No update for several days | Compare the last scan with the promised window, allow for facility or handoff gaps, then ask the sender to open an inquiry if the service rules allow it. |
| Delivered but not received | Check the entrance, mailbox, safe place, household members, reception desk, and neighbors; then request proof of delivery and contact the sender. |
| Address problem or failed delivery | Do not assume 17TRACK can amend the address. Contact the responsible carrier or sender promptly using the latest event. |
| Customs or return event | Check whether documents, duties, or recipient action are required and ask the sender about the available remedy. |
| Damage or suspected loss | Photograph the parcel and packaging, retain all materials, and ask the sender which carrier investigation or claim process applies. |
International Shipping, Customs and Carrier Handoffs
For an international shipment, the latest scan may be produced by a sender, export facility, airline or line-haul provider, customs authority, destination postal operator, or local delivery company. A destination arrival event does not by itself prove customs release.
International Flow
| Stage | What customers should understand |
|---|---|
| Origin preparation | Electronic shipment data or a label can appear before the parcel is physically accepted. |
| Export processing | The shipment may pass through sorting, security, export documentation, or customs procedures. |
| Line-haul movement | Tracking can pause while the parcel is moving between transport legs or waiting for a scan. |
| Destination handoff | A destination operator may receive the parcel and continue using the original or a linked identifier. |
| Import customs | Customs may request information or payment. Customs arrival is not the same as customs release. |
| Last mile | The local delivery operator controls delivery attempts, pickup, delivery scans, and local exceptions. |
Delivery Management and Post-shipment Options
Delivery changes depend on the actual operating carrier, destination rules, shipment stage, and sender or recipient authority. Ask Shipby or the sender which options apply before relying on a requested change.
| Option | Who should ask and when |
|---|---|
| Address correction or rerouting | The sender should contact the responsible carrier promptly; success depends on shipment stage and destination rules. |
| Redelivery or pickup | The recipient should follow the latest local delivery notice or contact the operator named in the event. |
| Proof of delivery | The recipient or sender can request available delivery evidence from the carrier responsible for the final delivery scan. |
Lost, Damaged, Claims, Insurance and Refunds
A tracking inquiry, missing-mail search, carrier investigation, insurance claim, postage refund, and seller refund are separate processes. Keep the tracking number, transaction record, packaging, photographs, contents description, and value evidence.
| Process | Use and responsible party |
|---|---|
| Tracking inquiry | Use when an event needs clarification. Start with the carrier or sender responsible for the latest shipment stage. |
| Loss or damage claim | The eligible claimant, often the sender or account holder, must follow the applicable service rules and filing window. |
| Merchant refund | The seller or marketplace decides the commercial refund under its purchase policy; 17TRACK cannot approve it. |
Shipping Restrictions and Special Handling
Before shipping, check the current Shipby rules and the laws of the origin and destination. Batteries, liquids, aerosols, dangerous goods, perishables, valuable goods, and restricted articles may require special handling or may be excluded.
| Category | Required action |
|---|---|
| Dangerous goods and batteries | Confirm acceptance, packaging, labeling, and transport restrictions before tendering the parcel. |
| Liquids, perishables, and fragile goods | Use packaging appropriate to the route and verify whether the service accepts the contents. |
| Customs-controlled goods | Provide accurate descriptions, values, and documents; incorrect information can cause delays, return, or seizure. |
Customer Service
Use the official Shipby website for the current contact route. When contacting support, prepare the tracking number, sender and recipient details, dispatch date, service name, latest scan, package contents, value evidence, and photographs where relevant.
| Channel | Best use and verified route |
|---|---|
| Official website | Shipby.cn is the starting point for the current tracking and contact options. |
| Sender or merchant | Use the seller when the label is not active, the address is wrong, a commercial refund is needed, or the sender must initiate a claim. |
| 17TRACK | Use 17TRACK to view available aggregated events; it is not a customer-service or claims channel for Shipby. |
Ecommerce and Business Tracking
Merchants should keep the carrier tracking number separate from the order reference, normalize status names for customer messaging, and preserve the raw carrier event for investigations. Confirm current API access and commercial terms directly with the relevant provider before building an integration.
Developer/API Comparison
| Option | Provider | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Official carrier integration | Shipby | ||||||||||||
View all details for the official Shipby integration
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| 17TRACK API | 17TRACK | ||||||||||||
View all details for the 17TRACK API
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FAQ
Basic FAQs
Enter the tracking number on the official Shipby website or use 17TRACK to view available shipment events.
Look in the seller’s dispatch message, shipment page, receipt, label, or delivery notice.
Use the complete letters and digits supplied by the sender; do not infer a valid format from a prefix alone.
The first event appears after the relevant shipment data or physical acceptance scan is received, so label creation may precede movement.
A facility transfer, handoff, customs process, or missing scan can create a gap; ask the sender to investigate when the expected window has passed.
The delivery expectation depends on the service, origin, destination, handoffs, and customs; use the shipment-specific estimate supplied by Shipby or the seller.
Read the latest exception or delivery notice and follow the named operator’s instructions for another attempt, pickup, address correction, or sender contact.
Check the delivery location, household members, reception desk, safe place, and neighbors, then request delivery evidence and contact the sender.
Keep the packaging and evidence, then ask the sender which Shipby inquiry or claim process applies to the purchased service.
Start with the official Shipby website and use the current contact or tracking route displayed there.
Expert FAQs
No; electronic label creation can occur before Shipby or a logistics partner physically receives the parcel.
Yes, a merchant, origin carrier, partner, or last-mile operator may use a linked identifier, so compare the latest event with the seller’s shipment record.
No; arrival at a customs facility and customs release are separate events, and the destination authority may request documents or payment.
The sender should normally ask the originating or contracted carrier to investigate, while the recipient can follow the latest destination operator instructions.
No; 17TRACK displays available tracking data and cannot authorize address changes, delivery holds, refunds, or claims.
Tracking API
// 1. Shipby official tracking API
// Current public official Shipby tracking API not confirmed.
// 2. 17TRACK API
// Confirm the current carrier code for Shipby in the 17TRACK documentation
// before replacing CARRIER_CODE.
POST https://api.17track.net/track/v2.4/register
Headers:
17token: YourKey
Content-Type: application/json
Body:
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
Sources & References
- Shipby.cn — Official Shipby website. Shipby
- 17TRACK API Documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Shipby.
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