octopus Tracking

Please enter the octopus tracking number to check the latest shipping status.

TRACK

About Octopus

Octopus(BaZhuaYu Logistics or 八爪鱼物流) is a China-based cross-border logistics company serving ecommerce shipments from China to Europe, the United Kingdom, Japan, the United States and other destinations. Its published services include dedicated lines, postal services, sensitive-goods lines and FBA transport. Octopus operates as a logistics solution provider and may use destination delivery partners for the final leg.

Field	Verified information
Official name	Octopus (the supplied official website identifies the operating company in Chinese as a Shenzhen international logistics company).
Official website	http://www.bzy-sz.com/
Carrier type	Cross-border ecommerce logistics provider and freight solution operator.
Primary region	China-origin shipments to Europe, the United Kingdom, Japan, the United States and other listed destinations.
Tracking page	The official site provides a “website shipment inquiry” entry that opens its tracking interface.
Company history	The official About text states that the company was established in September 2021.

Carrier Entity Relationships

Entity	Relationship to Octopus
Octopus	Octopus coordinates cross-border ecommerce logistics and provides shipment services from China to overseas markets.
Dedicated lines	Octopus lists European, United Kingdom, Japanese, United States and German dedicated-line products.
Destination delivery partners	Octopus describes some products as using destination delivery partners, including UPS, DPD or DHL for certain air services.
Octopus tracking interface	The official website provides the shipment inquiry entry where available Octopus shipment events can be searched.
17TRACK	17TRACK is an independent platform that can aggregate available carrier events; it does not operate Octopus shipments.

Quick Answer

Enter the shipment tracking number supplied by the seller or shown on an Octopus shipping label into the official Octopus inquiry page or 17TRACK. If no result appears, check the number character by character, confirm that the seller has handed the parcel to Octopus, and allow time for the first physical scan. An order number is not automatically a tracking number.

Pro Tip: 17TRACK provides tracking visibility only. It cannot change an address, release customs, approve a refund or decide a claim.

How to Track Octopus Packages

Use the official Octopus shipment inquiry page for the carrier’s own available events, or use 17TRACK when you want a consolidated view across origin, line-haul and last-mile participants.

Path	Steps and checks
Official Octopus tracking	Open the official website’s shipment inquiry entry, enter the tracking number, and review the latest event and route information.
17TRACK	Open 17TRACK, enter the number, review the detected carrier and event timeline, and compare any destination-partner event with the seller’s shipping information.
Where to find the number	Check the seller’s dispatch email, marketplace shipping page, Octopus label, warehouse handover record or shipping receipt.
No number or no result	Ask the seller for the shipment number and dispatch date. A label or electronic pre-advice may exist before Octopus receives and scans the parcel.

Tracking Number Formats and Examples

The supplied Octopus pages identify tracking as a website function but do not publish a complete public number grammar. Use the exact identifier supplied by the seller or shown on the Octopus label; do not infer a service solely from a prefix.

Tracking Number Format

Identifier family

Normalized pattern

Octopus shipment number

Use the seller- or label-provided alphanumeric identifier, for example XX#######X, with sensitive characters masked.

View all details for Octopus shipment numbers

Issued by	The number may be created by Octopus, a warehouse, a marketplace or an origin logistics partner.
Typical use	It identifies the shipment in seller records and carrier tracking systems.
User location	Buyers commonly see it in a dispatch notice or marketplace shipment page; shippers see it on a label or handover record.
Caveat	A partner or destination number may appear later. Ask the seller to link multiple identifiers when the route changes systems.

Merchant order or reference ID

Seller-defined text or digits such as ORDER-####; it is not necessarily searchable as a shipment number.

View all details for merchant references

Purpose	Order and reference identifiers connect the shipment to a purchase or warehouse record.
Action	Submit the carrier tracking identifier to Octopus or 17TRACK; provide the reference ID to the seller for lookup.

Destination partner identifier

A separate local delivery number may be supplied after handoff; use the destination carrier’s own inquiry page when provided.

Tracking Statuses and Meanings

Status

Lifecycle stage

Label created / pre-advice

Pre-shipment

View all details for label created status

What it means	Shipment data may have been entered, but the physical parcel may not yet have received an acceptance scan.
Responsible party	The seller, warehouse or first-mile handler remains the best source until physical acceptance.
Next action	Ask the seller to confirm handover and dispatch timing.

In transit

Sorting or line-haul

View all details for in transit

Meaning and next step	The shipment is moving between facilities or transport legs. Wait for the next scan unless the seller or Octopus reports an exception.
Visibility gap	Air transport, cross-border processing and partner handoff can create periods without public scans.

Customs or destination handoff

Import processing or partner transfer

View all details for customs or handoff

Meaning	Arrival in a destination country or exchange facility is not the same as customs release.
Action	Provide requested import information or taxes through the official destination authority or delivery partner.

Out for delivery / delivered

Final mile

View all details for final-mile statuses

Meaning	The destination delivery operator is attempting or has recorded delivery.
If not received	Check the entrance, mailbox, reception desk, household members and neighbours, then contact the seller and local delivery operator.

Services and Delivery Times

Octopus publishes dedicated, postal, sensitive-goods and FBA logistics products. The official pages describe a seven-day European service claim for a promoted service, but the pages do not establish a universal delivery guarantee for every product or destination.

Service Comparison

Service	Service type and best use
European dedicated line	Cross-border ecommerce parcels for European destinations.
Postal registered / postal economy	Lower-cost international parcel options where postal handoff is selected.
Sensitive-goods line	Dedicated handling for listed clothing, footwear, bags, batteries or other sensitive categories subject to acceptance rules.
FBA transport	Rail, sea, air, truck and return-label services for ecommerce inventory moving to fulfillment networks.

Delivery Time

Service	Published timing statement
Promoted European fast service	The official homepage promotes “7-day delivery” for the relevant service; route, cutoff, customs and product eligibility apply.
Other Octopus products	Timing depends on origin, destination, selected product, handoff, customs, weekends, peak periods and service interruptions.

Destination Country Delivery Times

Destination Country / Region	Published destination coverage
United Kingdom, France, Germany, Italy and Spain	Listed destinations for Octopus European dedicated-line and postal products; request a route-specific quote and estimate before dispatch.
Netherlands, Belgium, Austria, Poland, Sweden and Switzerland	Listed European destinations; final-mile operator, customs treatment and delivery window depend on the selected product.
United States, Canada, Mexico, Brazil and Japan	The official website lists these destinations for relevant products; route-specific service availability should be checked before booking.

Country-level averages, guarantees, taxes and final-mile assignments should not be inferred from a destination list. The seller or Octopus account team should confirm the current product, route and estimate for the shipment.

Common Tracking Problems and Solutions

Problem/status shown	Immediate action
Invalid number	Remove accidental spaces, copy the complete number again and ask the seller to confirm the identifier.
No tracking events	Confirm physical handover; electronic label creation does not prove acceptance.
Long period without updates	Check the last scan, allow for transport or customs visibility gaps, then ask the seller to open a carrier inquiry.
Delivery exception or failed attempt	Verify the address and local delivery instructions, then contact the destination delivery operator or seller.
Delivered but not received	Check all delivery locations, household members, reception and neighbours; request delivery evidence through the seller or final-mile operator.
Returned to sender	Ask the seller why the return occurred and whether redelivery or a new label is possible.
Lost or damaged parcel	Preserve packaging and contents, photograph damage, and have the eligible claimant contact Octopus or the seller with value evidence.

International Shipping, Customs and Carrier Handoffs

An Octopus cross-border parcel can pass through warehouse intake, export processing, line-haul, destination customs and a local delivery partner. A destination arrival scan does not itself prove customs release.

Stage	Responsible party and customer action
Warehouse intake	Octopus or its origin facility receives and checks the parcel, label, quantity and packaging.
Export preparation	Octopus prepares the selected dedicated-line, postal or FBA route and export documentation.
Line-haul	An air, rail, sea or truck transport leg moves the shipment toward the destination network.
Customs and handoff	Customs authorities and destination partners process the import and may request information or payment.
Last mile	The assigned destination delivery operator attempts delivery; use its tracking reference if a separate number is supplied.

Delivery Management and Post-shipment Options

The supplied Octopus pages emphasize pickup, warehouse handover and shipment inquiry. Address changes, interception, redelivery and local pickup depend on the destination delivery partner and shipment stage; contact the seller or the named final-mile operator before delivery is attempted.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, a carrier investigation, a transport claim and a marketplace refund are separate processes. The shipper should normally preserve the label, dispatch record, invoice, packaging, photographs and proof of value, then contact Octopus or the seller for the applicable procedure.

Shipping Restrictions and Special Handling

Category	Handling guidance
Sensitive goods	Octopus advertises sensitive-goods lines for selected products and destinations; acceptance depends on the route and declaration.
Batteries and liquids	Declare contents accurately and obtain route approval before dispatch; restrictions can affect transport, customs and delivery.
Packaging and labels	The official pickup guidance requires bags arranged by product and an Octopus label on parcels entering the warehouse.

Customer Service

Channel	Verified contact or purpose
Official website	Octopus official website for shipment inquiry, product information and contact navigation.
Telephone	The official website lists 13922888621 as the national service hotline. Prepare the tracking number, dispatch date, destination and latest scan.
Pickup service	The official help page states pickup service operates Monday through Saturday, 09:00–18:00, for its described pickup arrangements.
Seller or marketplace	Use the seller for order corrections, replacement shipments and marketplace refunds; the seller can also coordinate a carrier inquiry.

Ecommerce and Business Tracking

Businesses can use the Octopus account and shipment inquiry workflow for operational follow-up, while 17TRACK is suitable for multi-carrier visibility when a shipment includes origin and destination partners. Confirm current batch, webhook and API capabilities with the relevant provider before implementation.

Developer/API Comparison

Option

Provider

Official carrier integration

Octopus

View all details for official carrier integration

Primary use	Account-level shipment operations and carrier-side tracking access.
Authentication	Confirm access requirements with Octopus before development.
Capability	Use the official website inquiry workflow for confirmed public tracking.

Multi-carrier API

17TRACK

View all details for the 17TRACK API

Primary use	Normalized tracking across multiple carriers and logistics stages.
Authentication	17TRACK API requests use an account token as described in the current documentation.
Capability	The documented endpoint supports registering tracking numbers; available events depend on carrier data.
Documentation	17TRACK API documentation

FAQ

Basic FAQs

1. How do I track my Octopus package?

Enter the tracking number on the official Octopus website or track it with 17TRACK to view available shipment events.

2. Where can I find my Octopus tracking number?

Check the seller’s shipping notice, marketplace order page, Octopus label or warehouse handover record.

3. What does an Octopus tracking number look like?

Octopus does not publish one universal public format on the supplied pages, so use the complete identifier provided by the seller.

4. When will the first Octopus scan appear?

The first event normally appears after shipment data is accepted and the parcel receives a physical handling scan.

5. Why is my Octopus tracking not updating?

Transport, export processing, customs and partner handoffs can create visibility gaps; ask the seller to verify the last scan.

6. How long does Octopus delivery take?

The official homepage promotes a seven-day European service, while actual timing depends on product, route, customs and final-mile handling.

7. What should I do after an Octopus delivery failure?

Check the address and delivery notice, then contact the seller or destination delivery partner about the next attempt.

8. What if Octopus says delivered but I cannot find the parcel?

Check entrances, reception, household members and neighbours, then request delivery evidence through the seller or local delivery operator.

9. How do I report an Octopus lost or damaged parcel?

Preserve packaging and photographs and ask the eligible shipper or seller to start the applicable carrier inquiry or claim.

10. How can I contact Octopus?

Use the official website or the published service hotline 13922888621, and prepare the tracking number and shipment details.

Expert FAQs

11. Does an Octopus label prove the parcel has been accepted?

No. Label creation or electronic pre-advice can occur before physical warehouse intake, so acceptance should be supported by a handling scan or handover record.

12. Which party is responsible during an Octopus international handoff?

Responsibility changes by transport stage; Octopus coordinates the selected route, while customs authorities and destination partners handle their own stages.

13. Does arrival in the destination country mean Octopus customs clearance is complete?

No. A destination arrival event may precede import review, document requests, payment and formal release.

14. Can the final-mile carrier use a different Octopus tracking number?

Yes. A destination partner may assign or expose a separate local identifier; request the linked number from the seller or Octopus.

15. Does Octopus provide FBA transport services?

Yes. The official product page lists FBA rail, sea, air, truck and return-label services, with route-specific conditions.

16. Does Octopus handle sensitive goods?

Octopus advertises sensitive-goods dedicated lines for selected categories and destinations; shippers must obtain acceptance before dispatch.

17. Can businesses track Octopus shipments through an API?

Businesses should confirm current Octopus integration access directly; 17TRACK offers documented multi-carrier API functionality for available events.

Tracking API

// Current public official Octopus tracking API not confirmed.
// 17TRACK API example:
// POST https://api.17track.net/track/v2.4/register
// Header: 17token: YourKey
// Header: Content-Type: application/json

[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]