GLS (IT) Tracking

Please enter the GLS (IT) tracking number to check the latest shipping status.

TRACK

About GLS IT

GLS IT is the 17TRACK carrier entity for the Italy operation of Gls, a parcel and express carrier that provides domestic Italian delivery, export and import parcel services, business shipping, tracking and delivery-management tools through the official website at https://www.gls-italy.com/. In a shipment lifecycle, GLS IT may be the first-mile carrier in Italy, the domestic delivery carrier, or the Italian network receiving an international parcel from another Gls network or partner carrier.

Core Carrier Profile

Field	Verified information
Official name	General Logistics Systems Italy S.p.A. is the Italian Gls operating company; this page uses the locked 17TRACK carrier display name GLS IT.
Official website	https://www.gls-italy.com/
Carrier type	Parcel, express and logistics carrier; domestic delivery operator in Italy and Gls network participant for international parcel movements.
Primary region	Italy for domestic operations; Europe and selected worldwide destinations through Gls network and partner handoffs.
Tracking page	Official GLS IT website tracking entry; the tracking widget is accessible from the official site navigation.
Parent organization	Gls Group, the international parcel group operating Gls national networks.
Founded	Not publicly confirmed in a stable official carrier-profile source for this page.
Headquarters	Italy; exact current corporate office details should be verified on the official contact or company-information page before legal use.

Carrier Entity Relationships

Entity

Entity type

GLS IT

Canonical carrier entity

View all details for GLS IT entity relationship

Relationship to GLS IT	GLS IT is the carrier entity used here for the Italy Gls parcel network.
Why it matters to tracking	Users should choose GLS IT when the tracking page, merchant email or label indicates Gls Italy or the Italian Gls network.
Official evidence	The official website identifies Gls Italy services, tracking and customer support for Italy.

National Express, Safe Plus, Express services and Parcel Shop services

Operated services

View all details for GLS IT operated services

Relationship to GLS IT	These are service families presented by the official GLS IT website for parcel delivery, express delivery, enhanced liability or collection/drop-off scenarios.
Why it matters to tracking	The service family affects expected delivery standard, delivery attempts, liability options and whether sender-only contractual support is required.
Official evidence	The official GLS IT service pages describe domestic, express, international, e-commerce and Parcel Shop options.

Official tracking, FlexDeliveryService and Proof of Delivery

Tracking and delivery products

View all details for GLS IT tracking products

Relationship to GLS IT	GLS IT provides official shipment lookup and delivery-related tools through its website and recipient communications where available.
Why it matters to tracking	Official tracking is the authority for carrier-held events, while delivery-management actions are normally governed by eligibility, shipment stage and sender contract.
Official evidence	The official website exposes tracking and recipient-service pages, including redelivery and collection-point options.

Italian depots, hubs, Parcel Shops and Gls network hubs

Network and facility entities

View all details for GLS IT network entities

Relationship to GLS IT	GLS IT moves Parcels through Italian depots and Gls network hubs before final delivery, export or import handoff.
Why it matters to tracking	Hub scans show physical custody or sortation, while a Parcel Shop scan may mean the parcel is ready for pickup rather than out for doorstep delivery.
Official evidence	The official website includes branch, depot and Parcel Shop search tools and service descriptions.

Other Gls national networks and partner carriers

International or last-mile partners

View all details for GLS IT partner handoffs

Relationship to GLS IT	International Parcels may move between GLS IT, another Gls country network, customs brokers and local delivery partners depending on origin and destination.
Why it matters to tracking	A handoff event does not always mean final-mile delivery has started; the next visible scan may occur only after the receiving network accepts the parcel.
Official evidence	Gls Group and GLS IT international service pages describe cross-border parcel delivery through Gls network coverage.

17TRACK

Independent multi-carrier tracking platform

View all details for 17TRACK and GLS IT

Relationship to GLS IT	17TRACK aggregates available tracking events for GLS IT shipments when a supported tracking number is submitted.
Why it matters to tracking	17TRACK can help identify carrier handoffs and normalize statuses, but 17TRACK does not transport Parcels or approve delivery changes, claims or refunds.
Official evidence	17TRACK API documentation describes carrier tracking registration through the 17TRACK tracking API.

Quick Answer

To track a GLS IT package, enter the parcel number or tracking number from your shipping receipt, merchant email, online label or delivery notice on the official GLS IT website, or enter the same number on 17TRACK. If the result is empty, first check that the number is not an order number, remove spaces or hyphens, confirm the parcel has been physically handed to GLS IT, and allow time for the first acceptance scan to appear.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK can display available tracking events and carrier handoff information, but 17TRACK cannot change an address, schedule delivery, open a carrier investigation, issue refunds or approve GLS IT claims.

How to Track GLS IT Packages

Use the official GLS IT website when you need the carrier’s own delivery tools, and use 17TRACK when you need multi-carrier visibility, automatic carrier detection or a single view across ecommerce orders.

Find the parcel identifier on the shipping receipt, merchant shipment email, GLS IT label, customer portal or delivery notice.
Open the official GLS IT website at https://www.gls-italy.com/ and use the tracking entry.
Enter the number exactly as shown, but remove extra spaces, punctuation or copy-and-paste line breaks if the website rejects it.
For marketplace orders, compare the tracking number with the merchant order number. A Shop order ID normally cannot be tracked directly by GLS IT unless the merchant has mapped it to a shipment.
If the carrier is uncertain, track through 17TRACK and let the platform attempt carrier recognition and show supported handoff events.

Identifier Lookup Guide

Identifier	How to use it
Tracking number or parcel number	Use this first on the official GLS IT website or 17TRACK; it is the shipment-level identifier used for parcel events.
Order number	Use it with the seller or marketplace; it is not necessarily a GLS IT tracking number.
Reference number	Business shippers may assign references, but public tracking support depends on the shipper’s account setup and official search options.
Delivery notice number	Use it for missed delivery, pickup or redelivery instructions if the official GLS IT notice directs you to a recipient service.

Tracking Number Formats and Examples

GLS IT tracking identifiers are shipment identifiers, not merchant order numbers. Because Gls labels and cross-border partner labels may carry several barcodes, a number that GLS IT can search is not always a number originally issued by GLS IT.

Tracking Number Format

Identifier family

Normalized pattern

GLS IT parcel number

Mostly numeric or alphanumeric parcel identifier; example shown as #### #### ### or XX #### ####.

View all details for GLS IT parcel number

Length/structure	Public official pages do not provide a single universal length rule; labels may show compact parcel numbers and longer Barcode data.
Issued by	GLS IT or a GLS IT contracted shipping system when the shipment is created in the Italian Gls network.
Typical service/use	Domestic Parcels, express Parcels, returns and business shipments tendered to GLS IT.
Who sees it and where	Senders see it on online labels and manifests; recipients see it in merchant emails, SMS/email notifications or delivery notices.
Tracking scope	From electronic pre-advice and acceptance through sorting, delivery attempt, pickup point, delivery or return, depending on scan availability.
Important caveat	Do not infer service type from a prefix alone; validate through official GLS IT tracking or 17TRACK carrier detection.

Gls network cross-border parcel ID

Numeric or alphanumeric Gls network identifier; example shown as XX #### #### ##.

View all details for Gls network cross-border parcel ID

Length/structure	Structure may depend on the origin Gls country system and the shipping platform that printed the label.
Issued by	Another Gls national network, GLS IT or an approved Gls shipping platform.
Typical service/use	International Parcels moving between Italy and Other Gls-served countries.
Who sees it and where	Marketplace buyers may see a Gls tracking number issued by the origin network before GLS IT receives the parcel in Italy.
Tracking scope	Visible across selected Gls network events; destination visibility may start after receiving-network scan.
Important caveat	A tracking gap after export can occur while the parcel is in line-haul, customs or partner handoff.

Partner-issued ecommerce number

Marketplace or logistics-provider format; example shown as LP #### #### #### or partner reference.

View all details for partner-issued ecommerce number

Length/structure	Format is controlled by the seller, platform, freight forwarder or origin carrier, not by GLS IT.
Issued by	Merchant, marketplace, consolidator, origin carrier or cross-border logistics provider.
Typical service/use	Cross-border ecommerce Parcels where GLS IT may be a receiving or last-mile carrier in Italy.
Who sees it and where	Buyers see it in marketplace shipment pages or seller emails; GLS IT may show events only if the partner number is linked to a Gls parcel record.
Tracking scope	May show origin pre-advice, export and final-mile scans if linked; otherwise only the partner carrier may recognize it.
Important caveat	Being searchable by GLS IT does not prove GLS IT issued the number.

UPU S10 postal number

AA ######### CC, such as two letters, nine digits and a two-letter country code.

View all details for UPU S10 postal number

Length/structure	13 characters: two service indicator letters, eight serial digits plus check digit, and two-letter origin country code.
Issued by	A postal operator, not normally GLS IT, unless the shipment is part of a postal handoff outside the Gls commercial parcel label.
Typical service/use	International postal Parcels, registered items or EMS-like items moving through postal networks.
Who sees it and where	Cross-border recipients may see it from origin post or marketplace tracking before an Italian last-mile partner is assigned.
Tracking scope	Postal-network visibility; GLS IT visibility depends on whether the parcel is handed to GLS IT and whether the identifiers are associated.
Important caveat	Do not treat an S10 number as a GLS IT-issued number simply because a destination tracking page can display later events.

Merchant order or reference ID

Seller-defined order number; examples include ORDER ###### or marketplace reference.

View all details for merchant order or reference ID

Length/structure	No carrier standard; it follows the seller’s ecommerce platform format.
Issued by	Merchant, marketplace or order-management system.
Typical service/use	Customer support lookup, purchase confirmation and seller-side shipment mapping.
Who sees it and where	Buyers see it on receipts and order pages before the parcel is shipped.
Tracking scope	Not a public carrier tracking identifier unless the merchant portal maps it to a GLS IT parcel number.
Important caveat	If only an order number is available, ask the seller for the GLS IT parcel number.

Tracking Statuses and Meanings

A GLS IT tracking status should be read together with the lifecycle stage and the party that currently has physical custody. Electronic shipment data is not the same as physical pickup, and a destination-country scan is not the same as customs release.

Status Quick Lookup

Status

Lifecycle stage

Shipment information received

Pre-shipment

View all details for shipment information received

What it means	The sender has created shipment data, but the parcel may not yet be physically in the GLS IT network.
Current responsible party	Sender or pickup partner until GLS IT acceptance is scanned.
What happens next	Pickup or depot acceptance should create the first physical scan.
What you should do	Wait for pickup; ask the seller for confirmation if no physical scan appears after the promised dispatch time.

Picked up / Parcel received by Gls

Accepted

View all details for picked up by GLS IT

What it means	GLS IT has physically received the parcel or scanned it at pickup/depot.
Current responsible party	GLS IT.
What happens next	The parcel moves to a depot or hub for sorting.
What you should do	Monitor for sorting and destination depot events.

In transit / Arrived at depot / Departed depot

In transit

View all details for in transit GLS IT status

What it means	The parcel is being sorted, line-hauled or transferred between GLS IT facilities.
Current responsible party	GLS IT or the Gls network facility shown in tracking.
What happens next	Destination depot arrival or delivery preparation.
What you should do	No action is usually needed unless the status exceeds the expected service window.

Exported / Imported / Customs processing

Customs/Handover

View all details for customs and handover status

What it means	The parcel is crossing a border, is under export/import processing or is awaiting partner acceptance.
Current responsible party	GLS IT, another Gls network, customs authority, customs broker or partner carrier depending on the exact event.
What happens next	Release, partner receipt or destination-network scan.
What you should do	Prepare tax/VAT or identity documents only if the carrier or customs requests them.

Out for delivery

View all details for out for delivery

What it means	The parcel is loaded for courier delivery from the local depot.
Current responsible party	Local GLS IT delivery depot and courier.
What happens next	Delivery, failed attempt, pickup-point routing or exception scan.
What you should do	Be available at the address and monitor any GLS IT notification for delivery preferences.

Delivered

View all details for delivered status

What it means	GLS IT has recorded final delivery, pickup completion or delivery according to the service instruction.
Current responsible party	Recipient, pickup-point operator or designated receiver after confirmed delivery; GLS IT remains the source of proof-of-delivery data.
What happens next	Proof of delivery or signature details may be available where service rules allow.
What you should do	If not received, check safe places, reception, household members and neighbors, then contact the seller or GLS IT with the tracking number.

Available for pickup

Pickup

View all details for available for pickup

What it means	The parcel is waiting at a Parcel Shop, depot or pickup location instead of immediate doorstep delivery.
Current responsible party	Pickup location or local GLS IT depot.
What happens next	The recipient collects the parcel or it may be returned after the holding period set by the service/location.
What you should do	Bring required ID and the notice or tracking number; check the official notice for pickup deadline.

Delivery exception / Address problem

Exception

View all details for delivery exception

What it means	Delivery cannot continue normally because of address, access, recipient absence, customs, damage, operational disruption or shipment restriction.
Current responsible party	GLS IT, recipient, sender, customs authority or pickup location depending on the exception reason.
What happens next	Redelivery, pickup, address clarification, return or investigation.
What you should do	Follow the official notice, correct information through approved channels and involve the sender if account authorization is required.

Returned to sender

Return

View all details for returned to sender

What it means	The parcel is being sent back because delivery failed, pickup time expired, import requirements were unmet or the sender requested return.
Current responsible party	GLS IT or the return network until delivered back to the sender.
What happens next	Return transit and final sender receipt.
What you should do	Contact the seller for refund, replacement or reshipment; recipients usually cannot reverse a return once it has progressed.

Services and Delivery Times

GLS IT services include domestic parcel delivery in Italy, express options, enhanced liability services, international parcel services and e-commerce or Parcel Shop solutions. Published delivery standards are service rules, while the date shown in tracking is an operational estimate unless a specific guarantee applies in the sender’s contract.

Service Comparison

Service

Best for

National Express

Standard business parcel delivery within Italy.

View all details for National Express

Service type	Domestic parcel and express service.
Coverage	Italy, subject to postcode, island, remote-area and depot routing conditions.
Tracking level	Parcel tracking from label/pre-advice through depot scans, delivery attempt and delivery.
Key size/weight condition	Sender contract and current GLS IT service rules apply; verify current limits before shipping heavy or oversized goods.
Included protection/extra service	Standard contractual liability; optional enhanced services may require sender selection.
Main limitation	Delivery timing can be affected by address quality, islands, holidays and operational exceptions.

Safe Plus

Shipments where the sender needs higher liability or special contractual coverage.

View all details for Safe Plus

Service type	Enhanced protection service associated with parcel transport.
Coverage	Subject to GLS IT contractual eligibility and declared-content rules.
Tracking level	Standard shipment tracking plus claim-related documentation where eligible.
Key size/weight condition	Same transport restrictions as the base parcel service plus additional value/content conditions.
Included protection/extra service	Enhanced liability option where purchased and accepted under terms.
Main limitation	It is not a blanket insurance for prohibited, misdeclared or badly packed items.

International Parcel

Export or import Parcels between Italy and Gls network countries or approved destinations.

View all details for International Parcel

Service type	Cross-border commercial parcel service.
Coverage	Europe and selected international destinations through Gls network and partners.
Tracking level	Origin, export, line-haul, import, destination depot and delivery events where available.
Key size/weight condition	Origin and destination service limits apply; customs documents may be required outside the EU customs territory.
Included protection/extra service	Contractual liability and optional services depend on sender agreement.
Main limitation	Customs, security checks and partner handoffs can create visibility gaps.

Parcel Shop and pickup services

Drop-off, pickup, returns and recipient collection through authorized locations.

View all details for Parcel Shop and pickup services

Service type	Out-of-home collection, drop-off or redirection service.
Coverage	Participating GLS IT Parcel Shops and depots in Italy.
Tracking level	Arrival at pickup point, collection and return-after-expiry scans where available.
Key size/weight condition	Pickup-point acceptance may have stricter size and weight limits than depot delivery.
Included protection/extra service	Pickup notice and collection process where supported.
Main limitation	Recipients must collect before the official holding deadline shown in the notice or tracking.

Delivery Time

Service

Published delivery standard

National Express within Italy

Commonly next working day for many mainland routes when accepted before cut-off; islands and remote areas may take longer.

View all details for National Express delivery time

Business or calendar days	Business days unless the contract states otherwise.
Guarantee status	Not a universal money-back guarantee for every shipment; sender contract and service selection control guarantee rights.
Starts counting from	Physical acceptance by GLS IT, not label creation.
Main delay factors	Cut-off time, islands, remote postcodes, address errors, holidays, weather, depot workload and failed delivery attempts.
Official source date/validity	Use current official GLS IT service pages and sender contract for the route-specific standard.

Express timed options

Time-definite delivery may be available on selected routes and services.

View all details for express timed options

Business or calendar days	Business days and eligible service days.
Guarantee status	Any guarantee depends on the exact express product, destination eligibility and contractual terms.
Starts counting from	Acceptance scan and service cut-off compliance.
Main delay factors	Late tender, ineligible postcode, force majeure, customs for international shipments and address/access restrictions.
Official source date/validity	Confirm on the current official GLS IT express-service and commercial terms pages.

International Parcel within Europe

Usually several business days depending on destination country and network routing.

View all details for European international delivery time

Business or calendar days	Business days; public holidays in origin, transit and destination countries can affect timing.
Guarantee status	Estimate unless a specific contract-backed service guarantee applies.
Starts counting from	GLS IT acceptance and export processing after label creation.
Main delay factors	Line-haul schedule, destination depot capacity, customs outside EU customs area and partner handoff.
Official source date/validity	Verify the destination in current GLS IT international service material.

Destination Country Delivery Times

Destination Country / Region

Estimated Delivery Time Range

Germany

2–5 business days; Average ~3 days.

View all details for Germany

Primary Service Type	Gls international parcel from Italy.
Last-Mile Partner / Handoff Carrier	Gls Germany network.
Customs & Clearance Tips	EU movement normally has no import customs for Union goods; delays are usually hub, address or holiday related.

France

2–5 business days; Average ~3 days.

View all details for France

Primary Service Type	Gls international parcel from Italy.
Last-Mile Partner / Handoff Carrier	Gls France network.
Customs & Clearance Tips	Check address details and access codes; EU customs checks are not normally the main delay source for Union goods.

Spain

3–6 business days; Average ~4 days.

View all details for Spain

Primary Service Type	Gls international parcel from Italy.
Last-Mile Partner / Handoff Carrier	Gls Spain network.
Customs & Clearance Tips	Mainland Spain is usually network-driven; Canary Islands, Ceuta and Melilla require special customs handling and longer transit.

Portugal

3–7 business days; Average ~5 days.

View all details for Portugal

Primary Service Type	Gls international parcel from Italy.
Last-Mile Partner / Handoff Carrier	Gls Portugal network.
Customs & Clearance Tips	Madeira and Azores may require longer routing and customs-like documentation checks.

Netherlands

2–5 business days; Average ~3 days.

View all details for Netherlands

Primary Service Type	Gls international parcel from Italy.
Last-Mile Partner / Handoff Carrier	Gls Netherlands network.
Customs & Clearance Tips	EU parcel flow is generally continuous; apartment access and pickup-point rerouting are common final-mile issues.

Belgium

2–5 business days; Average ~3 days.

View all details for Belgium

Primary Service Type	Gls international parcel from Italy.
Last-Mile Partner / Handoff Carrier	Gls Belgium network.
Customs & Clearance Tips	EU delivery; check bilingual address fields and business opening hours for commercial addresses.

Austria

2–5 business days; Average ~3 days.

View all details for Austria

Primary Service Type	Gls international parcel from Italy.
Last-Mile Partner / Handoff Carrier	Gls Austria network.
Customs & Clearance Tips	Mountain and rural destinations may add delivery time even without customs delay.

Switzerland

3–8 business days; Average ~5 days.

View all details for Switzerland

Primary Service Type	Gls international parcel with customs clearance.
Last-Mile Partner / Handoff Carrier	Gls Switzerland or contracted delivery partner.
Customs & Clearance Tips	Commercial invoice, HS code and value accuracy are important; VAT and duties may be assessed.

United Kingdom

4–10 business days; Average ~6 days.

View all details for United Kingdom

Primary Service Type	International parcel with post-Brexit customs clearance.
Last-Mile Partner / Handoff Carrier	Gls/Parcelforce or contracted UK delivery partner depending on service routing.
Customs & Clearance Tips	VAT, EORI, commodity description and invoice data can drive clearance delays.

Ireland

4–9 business days; Average ~6 days.

View all details for Ireland

Primary Service Type	Gls international parcel.
Last-Mile Partner / Handoff Carrier	Gls Ireland network or partner.
Customs & Clearance Tips	Republic of Ireland is EU; Northern Ireland routing may follow different customs documentation rules.

Poland

3–6 business days; Average ~4 days.

View all details for Poland

Primary Service Type	Gls international parcel.
Last-Mile Partner / Handoff Carrier	Gls Poland network.
Customs & Clearance Tips	EU parcel flow; COD or pickup-point instructions can affect final delivery timing.

Czech Republic

3–6 business days; Average ~4 days.

View all details for Czech Republic

Primary Service Type	Gls international parcel.
Last-Mile Partner / Handoff Carrier	Gls Czech network.
Customs & Clearance Tips	EU route; business-address opening hours can be a common exception cause.

Slovakia

3–7 business days; Average ~5 days.

View all details for Slovakia

Primary Service Type	Gls international parcel.
Last-Mile Partner / Handoff Carrier	Gls Slovakia network.
Customs & Clearance Tips	EU route; remote area and depot routing may affect final delivery.

Hungary

3–7 business days; Average ~5 days.

View all details for Hungary

Primary Service Type	Gls international parcel.
Last-Mile Partner / Handoff Carrier	Gls Hungary network.
Customs & Clearance Tips	EU route; verify phone number and postal code format to reduce failed attempts.

Romania

4–8 business days; Average ~6 days.

View all details for Romania

Primary Service Type	Gls international parcel.
Last-Mile Partner / Handoff Carrier	Gls Romania network.
Customs & Clearance Tips	EU route; local depot capacity and address completeness are common delay factors.

Bulgaria

4–9 business days; Average ~6 days.

View all details for Bulgaria

Primary Service Type	Gls international parcel or partner delivery.
Last-Mile Partner / Handoff Carrier	Gls partner network where applicable.
Customs & Clearance Tips	EU route; delivery attempts can depend heavily on recipient phone availability.

Greece

5–10 business days; Average ~7 days.

View all details for Greece

Primary Service Type	Gls international parcel or partner final mile.
Last-Mile Partner / Handoff Carrier	Gls partner carrier depending on route.
Customs & Clearance Tips	Islands and remote areas commonly extend last-mile transit; EU customs is usually not the main issue for Union goods.

Denmark

3–6 business days; Average ~4 days.

View all details for Denmark

Primary Service Type	Gls international parcel.
Last-Mile Partner / Handoff Carrier	Gls Denmark network.
Customs & Clearance Tips	EU route; pickup Shop routing may be used for recipient convenience or failed attempts.

Sweden

4–8 business days; Average ~6 days.

View all details for Sweden

Primary Service Type	Gls international parcel with Nordic partner routing where applicable.
Last-Mile Partner / Handoff Carrier	Gls partner network depending on destination.
Customs & Clearance Tips	EU route; remote northern destinations may add line-haul and pickup-point time.

Norway

5–12 business days; Average ~8 days.

View all details for Norway

Primary Service Type	International parcel with customs clearance.
Last-Mile Partner / Handoff Carrier	Gls partner carrier in Norway.
Customs & Clearance Tips	Norway is outside the EU customs territory; value, invoice and tax data can delay release.

Finland

5–10 business days; Average ~7 days.

View all details for Finland

Primary Service Type	Gls international parcel or partner final mile.
Last-Mile Partner / Handoff Carrier	Gls partner network where applicable.
Customs & Clearance Tips	EU route; long internal distances and pickup points can create additional time.

United States

7–18 business days; Average ~11 days.

View all details for United States

Primary Service Type	International parcel or partner-forwarded ecommerce parcel.
Last-Mile Partner / Handoff Carrier	USPS, FedEx, UPS or regional partner depending on the service purchased by the sender.
Customs & Clearance Tips	Customs data, value and product description matter; FDA, textile, battery and restricted-goods checks can add time.

Canada

8–20 business days; Average ~13 days.

View all details for Canada

Primary Service Type	International parcel or partner-forwarded ecommerce parcel.
Last-Mile Partner / Handoff Carrier	Canada Post or courier partner depending on routing.
Customs & Clearance Tips	Duties, taxes and province-level delivery distance can affect final delivery.

Japan

7–16 business days; Average ~11 days.

View all details for Japan

Primary Service Type	International parcel or partner air service.
Last-Mile Partner / Handoff Carrier	Japan Post or courier partner depending on service.
Customs & Clearance Tips	Accurate invoice and recipient phone help; customs may request clarification for food, cosmetics or regulated goods.

Australia

8–22 business days; Average ~14 days.

View all details for Australia

Primary Service Type	International parcel or partner air service.
Last-Mile Partner / Handoff Carrier	Australia Post or courier partner depending on service.
Customs & Clearance Tips	Biosecurity restrictions are strict; wood, food, plant and animal products can trigger inspection delays.

Brazil

12–35 business days; Average ~22 days.

View all details for Brazil

Primary Service Type	International parcel or partner postal/courier handoff.
Last-Mile Partner / Handoff Carrier	Correios or courier partner depending on service.
Customs & Clearance Tips	CPF/CNPJ and tax payment steps can delay delivery; customs visibility gaps are common.

United Arab Emirates

7–18 business days; Average ~12 days.

View all details for United Arab Emirates

Primary Service Type	International parcel or express partner service.
Last-Mile Partner / Handoff Carrier	Emirates Post or courier partner depending on service.
Customs & Clearance Tips	Recipient phone, invoice value and product description are critical for customs and address delivery.

Destination ranges above are planning estimates based on typical parcel network behavior, customs complexity and handoff patterns, not GLS IT universal guarantees. Actual transit can move outside the range during peak season, customs inspection, severe weather, strikes, incomplete address data or missed delivery attempts.

Common Tracking Problems and Solutions

Most GLS IT tracking issues fall into four groups: the number is not a shipment number, the parcel has not yet been accepted, the parcel is between scans, or an exception requires sender or recipient action.

Problem & Solution

Problem/status shown

Likely cause

Invalid number

The number is mistyped, incomplete, an order ID, or assigned to another carrier.

View all details for invalid number

Check first	Remove spaces, compare with the label/email and confirm it is not a merchant order number.
Immediate action	Try official GLS IT tracking and 17TRACK automatic carrier detection.
When to escalate	Escalate to the seller if the seller cannot provide a carrier-recognized number.
Who to contact	Seller first; GLS IT if you have a valid GLS IT tracking number.

No tracking events

Label was created but the parcel is not yet scanned by GLS IT.

View all details for no tracking events

Check first	Ask whether the sender physically handed over the parcel.
Immediate action	Wait for the first depot scan after pickup cut-off.
When to escalate	Escalate if the seller’s dispatch promise has passed and no acceptance scan appears.
Who to contact	Sender or merchant, because they control dispatch and contract proof.

Stuck in transit

The parcel is moving between hubs, waiting for line-haul, or missed an intermediate scan.

View all details for stuck in transit

Check first	Compare the last scan with the service and destination; check holidays or disruptions.
Immediate action	Continue monitoring unless the estimated delivery window has clearly passed.
When to escalate	Escalate through the sender if the parcel exceeds route-specific expectations or shows repeated exceptions.
Who to contact	GLS IT for tracking inquiry; sender for formal investigation or contractual claim.

Shipping partner handoff

A partner or origin carrier has generated data or transported the parcel before GLS IT acceptance.

View all details for shipping partner handoff

Check first	Look for the first GLS IT physical scan rather than only electronic data.
Immediate action	Track both the partner number and the GLS IT number if both are available.
When to escalate	Escalate to the seller or origin carrier if GLS IT has not scanned the parcel.
Who to contact	Current physical custodian: seller/origin partner before GLS IT scan, GLS IT after acceptance.

Delivery exception

Address, access, recipient absence, damage, customs or operational issue.

View all details for delivery exception

Check first	Read the event reason and any official notice left by the courier.
Immediate action	Use official recipient options for redelivery, pickup or address clarification if available.
When to escalate	Escalate immediately if the parcel risks return, is damaged, or requires sender authorization.
Who to contact	GLS IT for delivery instructions; sender if contract changes are required.

Delivered but not received

Delivered to reception, neighbor, pickup point, safe place, wrong address, or scan error.

View all details for delivered but not received

Check first	Check mailbox area, safe place, household members, reception, neighbors and pickup notice.
Immediate action	Request proof of delivery where available and notify the seller promptly.
When to escalate	Escalate quickly if proof of delivery conflicts with your address or the parcel value is high.
Who to contact	GLS IT for delivery proof; seller for replacement, refund or carrier investigation.

Return to sender

Failed attempts, pickup expiry, wrong address, refusal, customs issue or sender instruction.

View all details for return to sender

Check first	Find the event that triggered return and whether the return is already in transit.
Immediate action	Contact the seller to arrange refund or reshipment.
When to escalate	Escalate before pickup expiry or immediately after the first return scan if the return is disputed.
Who to contact	Seller for commercial resolution; GLS IT for tracking evidence.

Lost or damaged parcel

Physical loss, damage during handling, missing contents, or packaging failure.

View all details for lost or damaged parcel

Check first	Preserve packaging, photos, invoices, shipment label and tracking events.
Immediate action	Notify the seller or sender because they usually hold the GLS IT transport contract.
When to escalate	Escalate as soon as damage is noticed or when a shipment is clearly beyond expected transit without scans.
Who to contact	Sender for formal claim; GLS IT for investigation information where permitted.

International Shipping, Customs and Carrier Handoffs

For international shipments, GLS IT may operate the Italian origin leg, Italian destination leg or a Gls network segment. Customs authorities, brokers and partner carriers can control the parcel during border stages, so the tracking status must be interpreted by custody stage.

International Flow

Stage

Physical custodian/responsible entity

Shipment data and label

Sender, marketplace or shipping system.

View all details for shipment data and label

Typical tracking event	Shipment information received.
What is happening	Electronic pre-advice exists; the parcel may not yet be with GLS IT.
Can the tracking number change?	Yes, partner and Gls parcel numbers may later be linked.
Normal visibility gap	Until first physical acceptance scan.
What the customer should do	Ask the seller for the carrier tracking number if only an order number is visible.

Origin acceptance

GLS IT for Italy-origin Parcels, or origin Gls/partner carrier for non-Italy origin Parcels.

View all details for origin acceptance

Typical tracking event	Picked up or received by carrier.
What is happening	The parcel has entered the physical transport network.
Can the tracking number change?	Usually no for Gls network Parcels, but partner references may remain associated.
Normal visibility gap	Short gap until depot sorting.
What the customer should do	Monitor for depot or hub movement.

Export processing

Origin carrier, Gls export hub and applicable security or customs process.

View all details for export processing

Typical tracking event	Exported, departed hub or handed to line-haul.
What is happening	The parcel is sorted for international transport and documents may be checked.
Can the tracking number change?	Normally the parcel number remains, but destination systems can display an associated local reference.
Normal visibility gap	One or more transport days between export and destination scan.
What the customer should do	Do not assume a delay unless the destination-country estimate is exceeded.

Import customs

Customs authority, broker, destination Gls network or partner.

View all details for import customs

Typical tracking event	Arrived in destination country, customs processing, released from customs or held.
What is happening	Import data, duties, taxes and restrictions may be reviewed.
Can the tracking number change?	A local delivery partner may display a linked number.
Normal visibility gap	Customs visibility gaps vary and cannot be guaranteed.
What the customer should do	Respond only to official customs or carrier requests; prepare invoice, ID or tax payment if requested.

Destination handoff and last mile

Destination Gls network, GLS IT for Italy-bound Parcels, or contracted last-mile partner.

View all details for destination handoff and last mile

Typical tracking event	Received by destination depot, out for delivery, delivery attempt, available for pickup or delivered.
What is happening	The parcel is now in the final delivery network.
Can the tracking number change?	The same number often remains searchable, but a local reference can be shown by a partner.
Normal visibility gap	Usually shorter than the international line-haul gap, except during address or access exceptions.
What the customer should do	Use destination carrier instructions for pickup, redelivery or address clarification.

Delivery Management and Post-shipment Options

GLS IT delivery-management options depend on the sender’s service, recipient notification, shipment stage and local depot rules. Recipients can usually act only through official links or notices; contract-level changes may require the sender.

Delivery Management

Option

Who can request

Redelivery after failed attempt

Recipient through official notice where available; sender if contract authorization is required.

View all details for redelivery

Eligibility	Available after a failed delivery attempt when the shipment is not already returned.
Deadline/available stage	Before return or pickup holding expiry shown in tracking/notice.
Fee	Not publicly confirmed as universal; sender contract may apply.
Guaranteed?	No; operational feasibility and address eligibility apply.
Official action link	Use official GLS IT recipient links or tracking notice.

Pickup at Parcel Shop or depot

Recipient with valid ID and tracking/notice; sender may select service options.

View all details for pickup option

Eligibility	Available only when the parcel is routed to an eligible pickup location.
Deadline/available stage	During the holding period shown by the official tracking or notice.
Fee	Usually governed by sender service and recipient option; verify on official notice.
Guaranteed?	No; location capacity, parcel size and routing rules apply.
Official action link	Find official GLS IT Parcel Shop/depot tools.

Proof of Delivery

Sender, recipient or authorized business user where data access is permitted.

View all details for Proof of Delivery

Eligibility	Available for delivered shipments where GLS IT records delivery evidence under service terms.
Deadline/available stage	After delivery scan; availability may be limited by privacy rules and account permissions.
Fee	Not publicly confirmed as a universal consumer fee.
Guaranteed?	Proof availability depends on service and data retention rules.
Official action link	Use official GLS IT tracking or customer support.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, carrier investigation, liability claim and ecommerce refund are separate processes. For most GLS IT shipments, the sender or merchant is the party with the transport contract and is usually best positioned to start a formal claim.

Claims and Refunds

Process

Use when

Tracking inquiry

The parcel has no recent update, shows a confusing event, or may be at the wrong depot.

View all details for tracking inquiry

Who files	Recipient, sender or merchant can ask for tracking clarification; formal account inquiries may require the sender.
Earliest/latest filing time	Start after the expected route window is missed or immediately for address/damage exceptions; no universal public deadline is confirmed for every service.
Required evidence	Tracking number, sender/recipient names, shipment date, last scan and address details.
Possible outcome	Status clarification, depot instruction, delivery attempt, return explanation or escalation to claim.
Official link	Official GLS IT contact and tracking pages.

Damage or missing contents report

The parcel arrives damaged, opened, wet, crushed or missing items.

View all details for damage or missing contents report

Who files	Notify the seller immediately; the sender normally files the contractual claim with GLS IT.
Earliest/latest filing time	Report as soon as discovered; exact deadlines depend on current terms and service.
Required evidence	Photos of outer packaging, inner packaging, label, damaged contents, invoice/value proof and delivery date.
Possible outcome	Inspection request, claim acceptance, denial, partial settlement, replacement or refund by merchant.
Official link	Official GLS IT terms and customer support.

Lost parcel claim

The parcel is not delivered and an investigation suggests loss.

View all details for lost parcel claim

Who files	The sender or account holder typically files with GLS IT; recipients should involve the seller.
Earliest/latest filing time	After the shipment is clearly overdue or investigation-ready under GLS IT terms; exact limits are service-specific.
Required evidence	Tracking number, pickup proof, invoice, content description, value proof and recipient confirmation of non-receipt.
Possible outcome	Search, delivery confirmation, claim settlement, denial or request for additional documentation.
Official link	Official GLS IT support and terms.

Marketplace refund or replacement

The buyer needs a commercial remedy for non-delivery, damage or return.

View all details for marketplace refund or replacement

Who files	Buyer files with seller or marketplace; seller may file carrier claim separately.
Earliest/latest filing time	Follow marketplace buyer-protection deadlines, not GLS IT claim deadlines.
Required evidence	Order number, tracking screenshot, delivery dispute evidence, photos and seller communications.
Possible outcome	Refund, replacement, reshipment, return label or marketplace dispute decision.
Official link	Use the marketplace or seller support portal shown on the order page.

Shipping Restrictions and Special Handling

GLS IT restrictions affect whether a parcel can be accepted, how it is routed, and whether tracking later shows delay, inspection, return or disposal. This summary is not legal advice; always check current official GLS IT terms and destination-country rules before shipping.

Shipping Restrictions

Customer Service

For fast support, prepare the GLS IT tracking number, sender name, recipient name, full address, shipment date, service type, last scan, photos for damage and proof of value. Contact the seller first when the issue involves refund, replacement, formal claim or shipment data created by the merchant.

Customer Service

Channel

Verified contact/link

Official tracking

https://www.gls-italy.com/

View all details for official tracking

Best for	Shipment status, delivery attempt details, pickup or delivery proof where available.
Region/language	Italy; Italian website with official local service information.
Hours and time zone	Online tracking is available through the website; live support hours must be checked on the current official contact page.
Information to prepare	Tracking number or parcel number.
Important limitation	Tracking cannot approve claims, refunds or address changes outside eligible official tools.

Contact and assistance pages

Official GLS IT contact area

View all details for contact and assistance pages

Best for	Delivery questions, depot assistance, service information and recipient help.
Region/language	Italy and Italian-language support; English availability depends on the contact route.
Hours and time zone	Check the current official contact page for live-channel hours in Italy time.
Information to prepare	Tracking number, postal code, sender, recipient, last tracking status and phone/email.
Important limitation	Some actions require the sender because the sender holds the shipping contract.

Depot and Parcel Shop locator

Official GLS IT location tools

View all details for depot and Parcel Shop locator

Best for	Finding pickup locations, branch information and local service points.
Region/language	Italy.
Hours and time zone	Location hours vary by Shop or depot and must be checked in the locator.
Information to prepare	Tracking number, delivery notice and identification for pickup.
Important limitation	A location may not release a parcel without required ID or if the parcel has not arrived there.

Seller or marketplace support

Use the order page or merchant support portal.

View all details for seller or marketplace support

Best for	Refund, replacement, wrong item, missing shipment number, return dispute or formal carrier claim.
Region/language	Depends on merchant or marketplace.
Hours and time zone	Depends on merchant or marketplace service policy.
Information to prepare	Order number, GLS IT tracking number, photos, delivery dispute evidence and messages.
Important limitation	The seller may need to contact GLS IT as the contract holder.

Ecommerce and Business Tracking

Businesses should separate consumer tracking, carrier account integrations and multi-carrier tracking. GLS IT official tools are appropriate for shipments tendered through GLS IT, while 17TRACK is useful when a store ships with multiple carriers and needs standardized events, carrier detection and exception monitoring.

Developer/API Comparison

Option

Provider

Official carrier account integration

GLS IT or Gls account systems

View all details for official carrier account integration

Carrier coverage	Primarily GLS IT and applicable Gls services under the shipper’s contract.
Primary use	Label creation, manifesting, account shipping workflows and account-level shipment visibility where provided.
Authentication	Account or contractual credentials; current public tracking API endpoint not confirmed for unrestricted public use.
Tracking/batch/webhook capability	Depends on the customer integration and current Gls/GLS IT technical documentation provided to account holders.
Current developer documentation	Use official GLS IT business or developer materials supplied through the account channel.
Migration/deprecation note	Do not reuse old unofficial endpoints without confirmation from GLS IT.

Multi-carrier tracking API

17TRACK

View all details for 17TRACK multi-carrier tracking API

Carrier coverage	Multiple supported carriers, including supported GLS IT tracking when the carrier code is available to the integrator.
Primary use	Batch tracking registration, standardized shipment visibility, exception monitoring and multi-carrier ecommerce tracking.
Authentication	17TRACK API token in the 17token header.
Tracking/batch/webhook capability	Tracking registration and related API capabilities described in 17TRACK API documentation.
Current developer documentation	17TRACK API documentation.
Migration/deprecation note	Use the documented v2.4 endpoint shown below unless 17TRACK documentation instructs otherwise.

FAQ

1. How do I track my GLS IT package?

Enter the parcel number or tracking number on the official GLS IT website or track it with 17TRACK to view available shipment events and handoffs.

2. Where can I find my GLS IT tracking number?

You can find it on the shipping receipt, GLS IT label, merchant shipment email, marketplace order page, SMS/email delivery notice or sender portal.

3. What does a GLS IT tracking number look like?

A GLS IT shipment may show a numeric or alphanumeric parcel number, but official public pages do not publish one universal format for all labels and partner handoffs.

4. When will the first GLS IT tracking update appear?

The first physical update usually appears after GLS IT receives or scans the parcel, so label creation alone does not prove the parcel is already in GLS IT custody.

5. Why is my GLS IT tracking not updating?

Tracking may pause while the parcel is between depots, in line-haul, awaiting customs, waiting for partner handoff or missing an intermediate scan.

6. How long does GLS IT delivery take?

Domestic Italy delivery is often next working day on many mainland routes, while international delivery depends on destination, service, customs, handoff and local delivery conditions.

7. What should I do after a GLS IT failed delivery attempt?

Follow the official delivery notice or tracking instructions to request redelivery, collect from a location or provide missing information before the parcel is returned.

8. What if GLS IT says delivered but I did not receive the package?

Check safe places, reception, household members, neighbors and pickup notices first, then ask GLS IT or the seller for proof of delivery and dispute support.

9. How do I report a lost or damaged GLS IT parcel?

Notify the seller or sender promptly, preserve packaging and photos, and ask the contract holder to start the formal GLS IT investigation or claim if required.

10. How do I contact GLS IT customer service?

Use the official GLS IT website contact area, tracking page or location tools, and prepare the tracking number, address, last scan, shipment date and evidence.

11. Can GLS IT change my delivery address after shipment?

Address changes depend on shipment stage, sender contract and official recipient tools, so the sender may need to authorize any material delivery change.

12. Does GLS IT provide Proof of Delivery?

GLS IT may provide delivery evidence where the service and data access rules allow it, but proof availability can depend on privacy rules and sender account permissions.

13. What happens when GLS IT hands an international parcel to another carrier?

The receiving Gls network or partner carrier becomes the physical custodian after acceptance, and tracking may show a gap until the next network scan appears.

14. Can a marketplace buyer infer the GLS IT service from the tracking-number prefix?

No, a prefix alone is not reliable because labels, partner identifiers and cross-border references can overlap or be linked across systems.

15. Who can file a GLS IT claim?

The sender or account holder usually files the contractual GLS IT claim, while the recipient should provide evidence and request refund or replacement from the seller.

16. Can businesses track GLS IT shipments through an API?

Businesses can use account-level GLS IT or Gls integrations where provided, and they can use the 17TRACK API for multi-carrier tracking registration and normalized visibility.

Tracking API

// 1. GLS IT official tracking API
// Current public official tracking API not confirmed.
// Use the official GLS IT business/account channel for current integration credentials,
// technical documentation, endpoints, authentication and migration notices.

// 2. 17TRACK API
// Register a GLS IT tracking number for multi-carrier tracking.
// CARRIER_CODE should be confirmed in the current 17TRACK carrier list or account tooling.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]