Metropolitan Tracking

Please enter the Metropolitan tracking number to check the latest shipping status.

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TRACK

About Metropolitan

Metropolitan is an asset-based United States logistics carrier specializing in oversized furniture delivery, white glove in-home service, warehousing, fulfillment, cross-docking, returns management, and business-to-business delivery.

Fact	Confirmed information
Official name	Metropolitan Warehouse & Delivery
Official website	https://www.gomwd.com/
Carrier type	Asset-based furniture carrier and third-party logistics provider.
Primary region	Nationwide delivery across the United States.
Official tracking page	Track a Shipment
Corporate headquarters	960 High Street, Perth Amboy, NJ 08861, United States.

Carrier Entity Relationships

Entity	Relationship summary
Metropolitan	Metropolitan operates furniture warehousing and final-mile delivery services in the United States.
White Glove Delivery	White Glove Delivery is a Metropolitan service with room-of-choice placement, light assembly, and packaging removal.
Pinnacle order management	Pinnacle is Metropolitan’s order-management platform for bulk registration, labels, client access, and integrations.
47 hubs and cross-docks	Metropolitan’s hubs and cross-docks support regional inventory handling and delivery routes.
17TRACK	17TRACK is an independent tracking platform that may aggregate available Metropolitan shipment events; it does not transport shipments or resolve delivery claims.

Quick Answer

Enter the shipment or order tracking information supplied by the retailer or Metropolitan in the official Track a Shipment page, or try 17TRACK for available aggregated events. If no result appears, check the number carefully, confirm that the order has been registered, and ask the seller or Metropolitan for the correct shipment identifier. 17TRACK is independent and cannot change an address, issue a refund, or approve a claim.

How to Track Metropolitan Packages

Metropolitan tracking is primarily designed around furniture orders, delivery appointments, status updates, live delivery-day links, and proof-of-delivery details.

Tracking steps

Path	Action
Official tracking	Open Metropolitan’s Track a Shipment page, enter the shipment information provided for the order, and review the latest status, appointment window, and proof-of-delivery details.
17TRACK	Enter the same shipment identifier in 17TRACK. Aggregated visibility depends on data supplied by the carrier or connected logistics systems.
No identifier	Contact the retailer, designer, manufacturer, or account contact that arranged the delivery. An order number is not necessarily the carrier tracking identifier.

Tracking Number Formats and Examples

The public Metropolitan tracking page accepts shipment information but does not publish a universal public number pattern. Use the identifier shown in the retailer’s delivery communication, Metropolitan’s client portal, a bill of lading, or the tracking link.

Tracking Number Format

Identifier family

Typical use

Shipment or delivery identifier

Used to retrieve a furniture shipment’s status, appointment window, and proof-of-delivery information.

View all details for Metropolitan shipment identifiers

Issued by	The identifier may be created through a retailer, client integration, or Metropolitan order-management workflow.
Where seen	Customers may receive it from the retailer or delivery team; business users may see it in the client portal or connected system.
Example handling	Use a deliberately masked value such as ORDER-#### or SHIP-#### only as a documentation example, not as a real shipment.
Important caveat	An ecommerce order number, reference number, bill of lading, and carrier shipment identifier can be different values.

Tracking Statuses and Meanings

A status identifies the latest recorded logistics event; it does not always mean that the shipment is physically moving at that moment.

Status Quick Lookup

Status	Meaning and next action
Order registered	Shipment data has entered the logistics workflow; physical pickup or warehouse receipt may still be pending.
Received or staged	Inventory has reached a facility or hub for inspection, staging, fulfillment, or route planning.
Appointment scheduled	A delivery window has been arranged; keep the address and access details available.
Out for delivery	The delivery team is servicing the route; follow the delivery-day link and remain available during the window.
Delivered	A delivery completion event has been recorded; check the delivery location and proof-of-delivery details.
Exception or reschedule	A delivery condition requires attention, such as access, address, damage, scheduling, or customer availability; contact the seller or delivery support.

Services and Delivery Times

Metropolitan delivery timing depends on inventory location, destination, service level, access requirements, and appointment availability. The official pages describe service levels but do not publish a single nationwide transit standard.

Service Comparison

Service	Best for
Full White Glove	Furniture requiring room-of-choice placement, light assembly, and packaging removal.
White Glove without assembly	Pre-assembled furniture and rugs needing in-home placement and debris removal.
Room of Choice	Large items that need placement inside a designated room without assembly.
Threshold, doorstep, or curbside	Lower-touch delivery to an entryway, outside the door, curb, or driveway.
3PL and warehousing	Storage, fulfillment, cross-docking, inventory control, and returns support.

Delivery Time

Shipment stage	Published guidance
Warehouse to final mile	Timing is coordinated around inventory readiness, route planning, destination, and appointment scheduling.
Delivery appointment	The customer receives an appointment window and delivery-day updates when the order is scheduled.
Delivery-day ETA	A live tracking link can show team location and ETA on delivery day; an estimate is not a guaranteed delivery promise.

Destination Country Delivery Times

Destination region	Delivery-time guidance
United States nationwide	Metropolitan provides nationwide furniture delivery; timing is arranged by service level, hub location, inventory readiness, and appointment.
New Jersey, Houston, Greensboro, Chicago, and Carson hub markets	These locations are identified as full-3PL hubs supporting storage, cross-docking, fulfillment, and delivery coordination.
Chicago and surrounding Chicagoland	Coverage includes Chicago, Naperville, Schaumburg, Aurora, Evanston, Oak Brook, and surrounding counties; obtain the order-specific appointment window.

Common Tracking Problems and Solutions

For an unresolved furniture delivery, the retailer or account holder is usually the fastest route to order-level investigation because the retailer controls the sales order and delivery instructions.

Problem & Solution

Problem/status shown	Immediate action
Invalid or empty result	Remove extra spaces, verify the identifier with the seller, and confirm that the order has been registered.
No update	Check the official tracking page, then ask the retailer to confirm warehouse receipt, appointment status, and the latest scan.
Appointment or delivery exception	Review access, address, contact, and availability details; contact the delivery team or retailer to reschedule.
Delivered but not received	Check the entryway, garage, room of choice, household members, building staff, and neighbors; review proof of delivery and then contact the retailer.
Damage or missing item	Photograph the item and packaging, retain all materials, record the delivery identifier, and notify the retailer promptly.
Return or failed delivery	Ask the retailer whether the item is being held, rescheduled, or returned before arranging a new appointment.

International Shipping, Customs and Carrier Handoffs

The supplied Metropolitan service information describes United States nationwide furniture logistics rather than an international parcel-post network. International customs stages and postal handoffs therefore do not form the normal Metropolitan tracking lifecycle.

International Flow

Stage	Metropolitan relevance
Domestic United States logistics	Metropolitan may receive, warehouse, cross-dock, and deliver furniture within the United States.
International export, customs, and postal handoff	These stages belong to the international carrier, freight provider, customs authority, or destination carrier selected for the shipment.
Final-mile handoff	If Metropolitan is separately appointed for United States final-mile delivery, the retailer or freight provider should supply the Metropolitan identifier and appointment details.

Delivery Management and Post-shipment Options

Metropolitan’s delivery workflow includes appointment scheduling, automated reminders, delivery-day tracking, and proof-of-delivery details. Availability depends on the order and service level.

Delivery Management

Option	Who should use it
Self-service appointment scheduling	The delivery customer can use the scheduling flow when it is enabled for the order.
Delivery-day live tracking	The customer can follow the supplied link for team location and ETA during the delivery route.
Proof of delivery	The customer or retailer can review completion details through the tracking experience when provided.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, a damage report, a carrier investigation, and a retailer refund are separate processes. Start with the retailer or account owner, preserve the packaging, and provide photographs, delivery details, and value documentation.

Claims and Refunds

Process	Use when
Delivery damage report	Furniture arrives damaged or contents are missing; notify the retailer and retain photographs, packaging, and delivery records.
Shipment investigation	Tracking stops progressing or a delivery event conflicts with what was received; the retailer or account holder should request investigation.
Retailer refund or replacement	The purchase outcome is disputed; the seller determines refund, replacement, or other customer remedy under the sale agreement.

17TRACK cannot approve claims, issue refunds, or change the transport result.

Shipping Restrictions and Special Handling

Metropolitan’s published service scope is furniture logistics. Oversized dimensions, weight, access conditions, packaging quality, stairs, elevators, walk-ups, and assembly requirements can affect routing and appointment planning.

Shipping Restrictions

Category	Operational impact
Large or bulky furniture	Requires accurate dimensions, handling planning, suitable equipment, and access information.
Difficult access	Stairs, elevators, narrow entrances, high-rises, and restricted parking can affect appointment feasibility.
Packaging and condition	Protective handling, inspection, and photo documentation support damage prevention and resolution.

Customer Service

Use the tracking page for shipment status and contact the retailer or account team for order changes, delivery exceptions, damage, replacement, or refund decisions.

Customer Service

Channel	Verified contact or link
Shipment tracking	Metropolitan Track a Shipment
Support line	(800) 300-7417; the contact page identifies this as the support line.
General inquiries	comments@gomwd.com
Corporate office	960 High Street, Perth Amboy, NJ 08861, United States.

When contacting support, prepare the tracking identifier, order number, delivery address, service level, appointment window, latest scan, photographs, and a description of the requested resolution.

Ecommerce and Business Tracking

Metropolitan’s business technology supports bulk registration, branded tracking pages, automated customer notifications, appointment scheduling, and integrations for retailers and logistics teams.

Developer/API Comparison

Option

Provider

Client integrations

Metropolitan

View all details for Metropolitan client integrations

Coverage	Metropolitan order data and delivery workflows.
Primary use	Retailer and enterprise order management, labels, scheduling, visibility, and customer communications.
Methods named by Metropolitan	Rithum, Shopify, Convey/Project44, EDI, API, XML, and CSV integrations are listed on the services page.
Documentation	Integration configuration is handled through a Metropolitan business relationship and onboarding process.

Multi-carrier tracking API

17TRACK

View all details for 17TRACK multi-carrier tracking

Primary use	Aggregated tracking across supported carriers for ecommerce and logistics applications.
Authentication	The API documentation specifies an account token sent in the 17token header.
Capability	The documented tracking workflow includes registering tracking numbers and querying tracking data.
Documentation	17TRACK API documentation

FAQ

Basic FAQs

1. How do I track my Metropolitan package?

Enter the shipment information supplied for the order on the official Metropolitan tracking page or use 17TRACK for available events.

2. Where can I find my Metropolitan tracking number?

Look in the retailer’s shipping message, delivery appointment communication, client portal, or order documents.

3. What does a Metropolitan tracking number look like?

Metropolitan’s public tracking page does not state one universal format, so use the exact identifier supplied for the shipment.

4. When will the first Metropolitan tracking event appear?

The first event appears after shipment data or a physical logistics event enters the workflow; registration alone does not prove physical receipt.

5. Why is my Metropolitan tracking not updating?

The order may be awaiting warehouse processing, route planning, appointment scheduling, or a new scan; ask the retailer to check the order record.

6. How long does Metropolitan delivery take?

Delivery timing varies by destination, inventory position, service level, access conditions, and appointment availability.

7. What should I do after a Metropolitan delivery failure?

Check the exception message and contact the retailer or delivery support to correct access, address, or availability details and arrange the next step.

8. What if Metropolitan says delivered but I did not receive the furniture?

Check all possible placement areas, building staff, household members, and neighbors, then review proof of delivery and contact the retailer.

9. How do I report lost or damaged Metropolitan furniture?

Photograph the condition and packaging, retain the materials, and report the issue to the retailer or account owner with the shipment details.

10. How do I contact Metropolitan?

Use the official tracking page for status, call (800) 300-7417, or email comments@gomwd.com for general inquiries.

Expert FAQs

11. Does Metropolitan provide an expected delivery window?

Metropolitan provides appointment windows and delivery-day ETA visibility when enabled; these are operational estimates rather than a universal guaranteed date.

12. What happens before a Metropolitan delivery appointment?

Furniture can be received, inspected, staged, and route-planned before the customer selects or receives an appointment window.

13. What is the difference between Metropolitan warehousing and delivery tracking?

Warehousing records inventory receipt, inspection, storage, fulfillment, and cross-docking, while delivery tracking follows the customer-facing final-mile order.

14. Can Metropolitan provide proof of delivery?

The Metropolitan tracking experience can show proof-of-delivery details when those details are available for the shipment.

15. Does Metropolitan support business integrations?

Yes. Metropolitan lists EDI, API, XML, CSV, Rithum, Shopify, and Convey/Project44 integrations as part of its business technology environment.

Tracking API

17TRACK API reference

// 1. Metropolitan official tracking API
// Current public official tracking API endpoint and authentication
// are handled through Metropolitan client onboarding.

// 2. 17TRACK API
// POST https://api.17track.net/track/v2.4/register
// Headers:
//   17token: YourKey
//   Content-Type: application/json
// Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]