Serpost Tracking

About Serpost

Serpost is the postal operator of Peru. Its legal name is Servicios Postales del Perú S.A. (SERPOST S.A.), a public company under private law attached to Peru’s Ministry of Transport and Communications. Serpost provides postal services nationally and internationally and operates as Peru’s designated postal operator for international postal agreements.

Carrier Entity Relationships

Quick Answer

Enter the shipment number printed on the Serpost receipt, label or arrival notice into the official Serpost tracking page or into 17TRACK. If no result appears, first remove spaces and hyphens, check every character, and confirm that the seller supplied a shipment identifier rather than an order number. A newly created label may not yet have a physical acceptance scan.

How to Track Serpost Packages

Use the official Serpost tracking page for the carrier’s own event view, or use 17TRACK when you need a consolidated view across postal and delivery partners.

Tracking Number Formats

Serpost’s delivery page explicitly accepts an origin number containing two letters, nine numbers and two final letters, or an arrival notice containing two letters and six numbers. The official pages do not establish a complete public prefix-to-service map, so a prefix alone should not be treated as proof of a particular product.

Tracking Number Format

Examples in this guide are deliberately masked: AA 123456789 AA and AA 123456. Do not submit a random example as a real shipment. Serpost may display or receive identifiers issued in an international postal exchange; the fact that Serpost can display an event does not by itself prove that Serpost issued the number.

Tracking Statuses and Meanings

Serpost’s online tracking view uses lifecycle labels including processing, delivered, undelivered, entry to the distribution post office, transit to the destination country, departure from destination-country customs, customs observation and arrival in the destination country.

Status Quick Lookup

Services and Delivery Times

Serpost lists domestic express and economic services, international Expreso–EMS and economic services, Exporta Fácil, business distribution, and Serpost Delivery. Published timing depends on the specific service, origin, destination, handling and customs conditions.

Service Comparison

Delivery Time

Destination Country Delivery Times

An estimated delivery date is an operational forecast, not automatically a guaranteed delivery date. Customs inspection, weekends and holidays, incomplete addresses, remote destinations, transport disruption, peak volumes and partner handoffs can create gaps between scans.

Common Tracking Problems and Solutions

International Shipping and Customs

For an international postal item, responsibility can move from the origin postal operator to Serpost, customs authorities and the destination postal operator. A destination-country arrival event is not the same as customs release.

Delivery Management

Claims and Refunds

A tracking inquiry, a postal investigation, an insurance claim, a postage refund and a marketplace refund are separate processes. The sender should normally preserve the receipt, shipment number, contents description, declared value and packaging, then use Serpost’s official complaints and enquiries channel for the applicable procedure.

Shipping Restrictions

Serpost provides a dedicated official area for prohibited and restricted shipments. Customers should check the current rules before posting because customs, destination-country law and postal safety requirements can affect acceptance, transit and delivery.

Customer Service

For an efficient escalation, the sender should contact Serpost first for a postal inquiry, while the recipient should check the local delivery office and customs instructions. Keep the original receipt, label, correspondence, photographs and purchase documentation.

Ecommerce and Business Tracking

Merchants can use Serpost’s consumer tracking page for individual checks and 17TRACK for multi-carrier visibility where the shipment is supported. The supplied Serpost pages list business distribution services but do not publish a current public tracking API specification.

Developer/API Comparison

FAQ

Basic FAQs

Expert FAQs

// Serpost current public official tracking API not confirmed.
// 17TRACK API: use the current documentation and your account token.
POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json

[
  {
    "number": "AA123456789AA",
    "carrier": "CARRIER_CODE"
  }
]

// CARRIER_CODE must be confirmed from current 17TRACK carrier data.
// 17TRACK is independent from Serpost.

Sources & References

• Institucional — Serpost. Servicios Postales del Perú S.A.
• Servicios Postales del Perú — commercial services. Servicios Postales del Perú S.A.
• Seguimiento en Línea — Serpost. Servicios Postales del Perú S.A.
• Servicio Serpost Delivery. Servicios Postales del Perú S.A.
• Productos de Embalaje. Servicios Postales del Perú S.A.
• Contáctenos. Servicios Postales del Perú S.A.
• 17TRACK API Documentation. 17TRACK.

17TRACK is an independent tracking platform and is not affiliated with Serpost.