
SCORE JAPAN Tracking
Please enter the SCORE JAPAN tracking number to check the latest shipping status.
About Score Japan
Score Japan is a Japan-based international logistics provider offering door-to-door courier, air-cargo, sea-cargo, forwarding, customs-related and warehouse services. Its published network focuses on Japan, China and the wider Asia region while also arranging worldwide transportation through forwarding partners.
| Field | Confirmed information |
|---|---|
| Official name | Score Japan |
| Official website | Score Japan official website |
| Carrier type | International courier, air-cargo provider, freight forwarder, customs and warehouse operator. |
| Primary regions | Japan, China, Hong Kong, Taiwan, Korea, Vietnam and worldwide forwarding routes. |
| Tracking page | Official shipment tracking entry |
| Founded | 1998 |
| Headquarters | Tokyo, Japan |
Carrier Entity Relationships
| Entity | Relationship summary |
|---|---|
| Score Japan | Score Japan operates international logistics and courier services from and to Japan. |
| Air Cargo and Sea Cargo | Score Japan provides air-cargo door-to-door transportation and a door-to-door sea-cargo service. |
| Forwarder service | Score Japan arranges international freight through forwarding relationships, including WCA-connected partners. |
| Warehouses and customs facilities | Score Japan uses Japan and China warehouse operations and handles customs-related transportation processes. |
| Destination delivery partners | A partner carrier may collect or deliver where Score Japan personnel do not cover the relevant area. |
| 17TRACK | 17TRACK is an independent tracking platform that aggregates available shipment events; it does not operate Score Japan transportation. |
Quick Answer
Enter the shipment or waybill number supplied by the sender into the official Score Japan tracking entry or into 17TRACK. If no result appears, first check that you entered a shipment number rather than an order number, then allow time for the first physical scan and confirm the number with the sender. 17TRACK does not transport parcels, change addresses, approve refunds or decide claims.
How to Track Score Japan Packages
The official Score Japan tracking page is the primary source for Score Japan shipment events. 17TRACK is useful when a shipment involves multiple carriers or an international handoff.
| Tracking path | Steps |
|---|---|
| Official Score Japan tracking | Open the official website, choose the shipment tracking function, enter the shipment number, and review the latest event and route information. |
| 17TRACK | Open 17TRACK, enter the shipment number, let the platform identify the carrier where possible, and compare available events with the official result. |
| No number or no result | Ask the sender or merchant for the shipment number, distinguish it from an order or reference number, and retry after the shipment has entered the carrier network. |
A marketplace order number identifies a purchase. A reference number identifies a business transaction. A shipment number or waybill identifies the transport record. The number may appear on a receipt, shipping notice, commercial invoice or dispatch message.
Tracking Number Formats and Examples
Score Japan’s public pages identify shipment tracking as an available service but do not publish one universal public pattern covering every courier, freight-forwarding and business shipment. Use the complete number supplied by the sender rather than inferring the service from a prefix.
Tracking Number Format
| Identifier family | Normalized pattern and use |
|---|---|
| Score Japan shipment or waybill number | Use the exact alphanumeric or numeric identifier shown on the Score Japan shipping record; a public universal length rule is not stated. |
| Forwarder or partner identifier | A partner or freight-forwarding record may have its own identifier. It may be related to the Score Japan shipment without being issued by Score Japan. |
| Merchant order or reference number | This identifies the sale or customer account and may not return transport events. |
| International postal identifier | A postal partner may issue a separate postal-format number. The number can remain visible after handoff, but that does not establish who issued it. |
| Freight or consolidated shipment reference | Business freight can contain house and master references. Ask the shipper which reference is intended for shipment tracking. |
Examples should be treated as placeholders such as SJ########, WAYBILL######## or a grouped postal identifier. Do not enter spaces, punctuation or a merchant order number unless the official tracking page accepts that form. Carrier recognition by 17TRACK does not prove that Score Japan issued the number.
Tracking Statuses and Meanings
| Status and stage | Meaning and next action |
|---|---|
| Shipment information received — pre-shipment | A record or label may exist before physical acceptance. The sender should confirm handover if no acceptance scan follows. |
| Accepted or picked up — origin | The shipment has entered a carrier or origin-partner process. The next event is normally sorting or export preparation. |
| In transit — line haul | The shipment is moving between facilities or countries. The recipient normally waits unless the event identifies an exception. |
| Customs or clearance processing | Documentation, inspection, tax or regulatory processing may be occurring. The shipper or importer should respond to requests for documents or payment. |
| Partner handoff | A local or contracted carrier may be responsible for the next movement. Electronic pre-advice is not the same as physical acceptance. |
| Out for delivery | The delivery operation has assigned the shipment for a delivery attempt. Check the address and remain available where practical. |
| Delivered or signed | A delivery scan has been recorded. If the parcel is missing, check the delivery location, building reception, household members and the sender’s proof of delivery. |
| Exception, held or returned | An address, customs, payment, damage, delivery or routing issue requires attention. Contact the responsible carrier or sender using the latest event. |
Services and Delivery Times
Score Japan publishes route-specific prices and delivery-day information through its service pages. Delivery depends on origin, destination, transport mode, customs, documents, handoffs and the selected route; a general worldwide guarantee should not be assumed.
Service Comparison
| Service | Best for |
|---|---|
| Air Cargo | Door-to-door international courier and air freight between Japan, China, Asia and worldwide destinations. |
| Sea Cargo | Door-to-door sea transport including booking, customs and delivery, particularly for business cargo. |
| Forwarder Service | International freight arranged through overseas forwarding partners and route-specific quotations. |
| Business-to-Customer | Cross-border e-commerce cargo delivered from Japan or China to individual recipients. |
| Warehouse Operations | Japan-China inventory handling, information sharing and logistics coordination. |
Delivery Time
| Route or service | Published timing guidance |
|---|---|
| Air export routes | Use the route-specific delivery-day table or quotation. Customs and required regulatory documents can extend the normal service period. |
| Sea Cargo | Timing depends on sailing, booking, port, customs and final delivery arrangements. |
| China import and export | Published service conditions state that customs inspection, required certificates and tax processing can fall outside normal transportation days. |
| Delivery guarantee | A route estimate or service day count should not be treated as a money-back guarantee unless the applicable quotation or terms expressly says so. |
Destination Country Delivery Times
| Destination region | Service and timing basis |
|---|---|
| China mainland | Air courier and sea-cargo routes are published by route; obtain the applicable delivery-day table or quotation. |
| Hong Kong, Taiwan and Macau | Air-cargo and door-to-door services are offered; customs and route conditions affect delivery timing. |
| Korea and Vietnam | Score Japan identifies these markets within its international service coverage; use the applicable route quotation. |
| North America, Europe and other worldwide destinations | Forwarder services arrange destination-specific transportation through international partners; timing depends on route, mode and customs. |
For a precise estimate, provide origin, destination, package dimensions, actual weight, contents, transport mode and requested service. Score Japan calculates freight using the higher of actual weight and volumetric weight for the stated air-freight calculation.
Common Tracking Problems and Solutions
| Problem or status | First action |
|---|---|
| Invalid number | Copy the full shipment number from the receipt or dispatch notice and ask the sender to distinguish it from an order reference. |
| No event yet | A shipping record may precede physical acceptance. Ask the sender whether the cargo was handed over and retry later. |
| Long gap in updates | International line haul, customs, weekends, holidays and partner handoffs can create visibility gaps. Use the latest event to choose the responsible contact. |
| Customs hold | The importer or sender should provide invoices, permits, product information or payment requested by the customs process. |
| Address or delivery failure | Contact Score Japan or the local delivery partner promptly; address changes and special delivery requests may carry conditions or fees. |
| Delivered but missing | Check the entrance, reception desk, household members, neighbours and delivery evidence, then contact the sender and the delivery contact shown by the latest event. |
| Lost or damaged | Keep the packaging and contents, photograph the condition, preserve invoices and ask the shipper to start the applicable investigation or claim. |
| Returned to sender | Review the return reason, address and customs issue with the sender before requesting a new dispatch. |
International Shipping, Customs and Carrier Handoffs
An international Score Japan shipment can involve origin collection, export preparation, line haul, destination customs and a local delivery partner. Arrival at a destination facility does not by itself mean customs has released the shipment.
| Stage | What the customer should understand |
|---|---|
| Origin collection | Score Japan or an origin partner receives the shipment and checks the shipment record and documents. |
| Export processing | The shipment is prepared for export and may require an invoice, packing list, MSDS, non-applicability certificate or other approval. |
| Export customs and security | Regulatory review can extend the normal transportation period. |
| International line haul | The shipment moves by air or sea; event frequency can decrease while it is between facilities. |
| Destination customs | The importer may need to provide information or pay duties and taxes under destination-country rules. |
| Partner handoff and last mile | A contracted domestic carrier may collect or deliver where Score Japan personnel do not cover the area. The partner’s first physical scan can appear after electronic pre-advice. |
Score Japan’s published export guidance requires an invoice and packing list for shipment preparation. Import customs inspection, tax processing, regulatory certificates and delivery-area restrictions can change the delivery sequence and charges.
Delivery Management and Post-shipment Options
| Option | Practical guidance |
|---|---|
| Address change | Contact the responsible Score Japan or domestic delivery office before final delivery; published import guidance identifies address-change charges for Japan domestic delivery. |
| Delivery-date request | A Japan import delivery-date request may incur a stated service fee; ask customer service whether the shipment is eligible. |
| Carrier selection | A Japan import request to specify a delivery carrier may incur a stated service fee and cannot override route or area restrictions. |
| Hold or storage | Import cargo has a published free-storage period beginning on the flight-arrival day, after which storage charges can apply. |
Lost, Damaged, Claims, Insurance and Refunds
| Process | Use when |
|---|---|
| Tracking inquiry | Use when an event is unclear or the shipment has stopped updating; prepare the shipment number, sender, recipient and latest event. |
| Transport investigation | The shipper should ask Score Japan to investigate loss, delay, damage or a delivery discrepancy under the applicable transport terms. |
| Insurance or loss claim | Eligibility and filing conditions depend on the shipment service and applicable terms; preserve packaging, contents, photographs, invoices and value evidence. |
| Merchant refund | A seller or marketplace decides a customer refund. 17TRACK cannot approve or compel that refund. |
Shipping Restrictions and Special Handling
| Category | Guidance |
|---|---|
| IATA-regulated goods | Score Japan states that some goods cannot be accepted under International Air Transport Association rules. |
| Documents and product evidence | Invoices are required even for documents or no-charge samples; additional certificates may be required during export customs. |
| Food and controlled goods | Food-related shipments and regulated products require the applicable forms and approvals before acceptance. |
| Dangerous goods, batteries and liquids | Acceptance depends on air-transport rules, packing, declaration and destination restrictions. Confirm eligibility before dispatch. |
Customer Service
| Channel | Verified contact and best use |
|---|---|
| Shipment tracking phone | 050-5434-9991. Published hours are weekdays 9:00–18:00 and Saturdays 9:00–17:00 Japan time. Use for tracking inquiries. |
| General contact form | Score Japan contact entry. Use for shipment, quotation and service questions. |
| East Japan sales, billing and pickup | 03-5628-3591, published weekdays 9:00–18:00 Japan time. |
| Central Japan sales and billing | 052-218-7123, published weekdays 9:00–18:00 Japan time. |
| West Japan sales | 06-4706-1505, published weekdays 9:00–18:00 Japan time. |
| International forwarding | 03-5628-3594, published Monday–Friday 9:00–18:00 Japan time. |
Prepare the shipment number, sender and recipient names, origin and destination, dispatch date, service type, latest scan, contents description, invoice or value evidence and photographs where relevant. The shipper should normally lead investigations and claims because the shipper holds the transport documents.
Ecommerce and Business Tracking
Businesses should distinguish the Score Japan shipment record from an order ID, freight reference and destination-partner number. A merchant can reduce WISMO requests by storing the shipment number, normalizing event names and showing customs or handoff exceptions clearly.
Developer/API Comparison
| Option | Provider |
|---|---|
| Official carrier integration | Score Japan |
| Multi-carrier integration | 17TRACK |
The 17TRACK API is suited to multi-carrier registration and normalized tracking workflows. Confirm the current carrier code, token requirements, rate limits and webhook features in the current developer documentation before production use.
FAQ
Basic FAQs
Enter the shipment number on the official Score Japan website or use 17TRACK, then review the latest available event.
Check the shipping receipt, dispatch notice, commercial documents or ask the sender; a marketplace order number may be different.
Score Japan uses shipment identifiers across different logistics services, and the public website does not state one universal pattern, so use the complete identifier supplied by the sender.
The first event appears after the shipment record is created and a carrier or partner scan becomes available; label creation alone does not prove physical acceptance.
International transport, customs processing, weekends, holidays and partner handoffs can create gaps; confirm the latest event and ask the sender to investigate when necessary.
Delivery time depends on route, transport mode, customs, documents, package details and destination delivery arrangements; use the applicable route table or quotation.
Check the address and latest exception, then contact the responsible Score Japan office or delivery partner promptly about the next attempt.
Check the entrance, reception desk, household members and neighbours, request delivery evidence and contact the sender and delivery office.
Ask the shipper to start the applicable inquiry or claim, preserve packaging and contents, and provide photographs, invoices and value evidence.
Call 050-5434-9991 during the published tracking-support hours or use the contact entry on the official Score Japan website.
Expert FAQs
Yes. Score Japan publishes air-cargo door-to-door services and a door-to-door sea-cargo service that includes booking, customs and delivery arrangements.
Score Japan may manage the shipment while a partner issues or displays a separate identifier; a number being searchable does not prove who issued it.
Yes. Score Japan states that inspections, taxes, regulatory certificates and required documents can place the shipment outside normal transport days.
Score Japan states that partner carriers may collect or deliver in areas where its own personnel do not provide coverage.
For the published air-freight calculation, Score Japan compares actual weight with volumetric weight calculated from length, width and height divided by 5,000 cubic centimetres per kilogram.
Score Japan states that an invoice and packing list should accompany export cargo, and additional certificates may be required by customs or other laws.
Score Japan describes worldwide forwarding through international partners and identifies services across North and South America, Europe, the Middle East, Africa and Asia.
Businesses can use the 17TRACK API for supported multi-carrier tracking workflows, but they should confirm the current Score Japan carrier code and API requirements before implementation.
Tracking API
// 1. Current public official Score Japan tracking API:
// Current public official tracking API not confirmed.
// 2. 17TRACK API
// Confirm the current Score Japan carrier code in the 17TRACK documentation.
POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json
[
{
"number": "TRACKING_NUMBER",
"carrier": "CARRIER_CODE"
}
]
Sources & References
- Score Japan — Official website, services and tracking entry. Score Japan
- Score Japan — Company information. Score Japan
- Score Japan — Company guide. Score Japan
- Score Japan — Frequently asked questions. Score Japan
- Score Japan — Export cargo information. Score Japan
- Score Japan — Import cargo information. Score Japan
- Score Japan — Forwarder service. Score Japan
- Score Japan — Japan office list. Score Japan
- 17TRACK API documentation. 17TRACK
17TRACK is an independent tracking platform and is not affiliated with Score Japan.
Track your package
Global express parcel tracking service























