GBS Tracking

Please enter the GBS tracking number to check the latest shipping status.

gbs@q9610.comhttp://www.q9610.com/

About GBS

GBS is a China–South Korea cross-border logistics and supply-chain platform focused on 9610 ecommerce parcels. GBS combines warehousing, logistics coordination, customs support, order management and overseas delivery-provider connections for shipments moving from China to South Korea.

GBS Core Profile

Profile field	Verified information
Official name	GBS
Official website	https://www.q9610.com/
Carrier type	Cross-border logistics, warehousing and customs-support platform
Primary region	China to South Korea
Core shipment type	9610 cross-border ecommerce parcels
Tracking product	Self-developed OMS for shipment-process visibility
Operational locations	Shenzhen and Weihai offices; Weihai and South Korea warehousing

Carrier Entity Relationships

Entity

Relationship summary

GBS

Canonical logistics platform for the shipment

View all details for GBS

Entity type	Cross-border logistics and supply-chain provider
Relationship to GBS	GBS organizes China–South Korea 9610 parcel workflows, warehousing, customs support and delivery-provider connections.
Why it matters to tracking	GBS can provide the shipment identifier, process records and escalation path for the logistics service purchased from GBS.
Official evidence	Official GBS website

Air and sea services

Cross-border services organized by GBS

View all details for air and sea services

Entity type	Transport service products
Relationship to GBS	GBS offers an air three-day express option and a sea five-day value option for South Korea-bound parcels.
Why it matters to tracking	The selected mode influences the line-haul stage, expected scans and delivery estimate.
Official evidence	GBS product and service description

OMS and WMS

Systems used to connect orders, warehouses and logistics processes

View all details for OMS and WMS

Entity type	Order-management and warehouse-management technology
Relationship to GBS	GBS uses a self-developed OMS and offers a WMS connection for eligible business customers.
Why it matters to tracking	Electronic order records may appear before physical acceptance, while later records reflect warehouse, booking, customs and delivery stages.
Official evidence	GBS OMS description

Customs and delivery providers

External parties connected during clearance and final delivery

View all details for customs and delivery providers

Entity type	Government clearance authorities and overseas delivery providers
Relationship to GBS	GBS connects shipment data with customs processes and overseas clearance and delivery-provider systems.
Why it matters to tracking	A customs event does not prove release, and an electronic handoff record does not prove that the next carrier physically received the parcel.
Official evidence	GBS system and customs service description

17TRACK

Independent multi-carrier tracking platform

View all details for 17TRACK

Entity type	Independent tracking-data platform
Relationship to GBS	17TRACK can display available tracking events when a submitted identifier is supported and recognized.
Why it matters to tracking	17TRACK does not transport parcels, perform customs clearance, alter addresses or approve claims.
Official evidence	17TRACK

Quick Answer

To track a GBS shipment, copy the shipment number supplied by the merchant or GBS and enter it in 17TRACK or the GBS business system available to your account. If no result appears, verify that you entered the shipment number rather than the store order number, then allow time for physical acceptance and the first scan. 17TRACK is an independent tracking platform and cannot transport the parcel, change its address, release it from customs, issue a refund or approve a claim.

Pro Tip: A newly created electronic record means shipment data may have been transmitted. Look for a warehouse acceptance, pickup or processing scan before assuming that GBS or a transport partner physically holds the parcel.

How to Track GBS Packages

Use the identifier tied to the physical shipment. The seller’s order number, payment reference or product number may identify the purchase without being accepted by a tracking system.

Find the shipment number: check the dispatch message, ecommerce order page, parcel label, GBS OMS record or information supplied by the sender.
Track through GBS: business customers can use the shipment view provided through their GBS system access. Consumers can request the current GBS tracking record from the merchant or contact GBS through the official website.
Track through 17TRACK: open 17TRACK, paste the shipment number and review the detected carrier and event history.
Check carrier identification: if the number is assigned to a downstream delivery provider, select or query that provider after the handoff number appears.
Investigate an empty result: remove accidental leading or trailing spaces, compare every character with the source, confirm that the merchant has dispatched the parcel and ask the sender which identifier is trackable.

Identifier Checklist

Identifier	How to use it
Shipment or tracking number	Use for event-level tracking when supplied as the logistics identifier.
Store order number	Use with the merchant; it may not work in carrier tracking.
Reference number	Use only if GBS or the merchant explicitly identifies it as searchable.
Downstream delivery number	Use with the destination delivery provider after physical handoff.

Tracking Number Formats and Examples

GBS tracking should be based on the shipment identifier shown in the merchant’s dispatch record or GBS logistics record. A prefix alone is insufficient to determine the service, transport mode or current custodian; verify the number through the tracking result and shipment documents.

Tracking Number Format

Identifier family

Normalized pattern

GBS shipment identifier

Use the complete identifier exactly as supplied

View all details for the GBS shipment identifier

Length/structure	The structure can depend on the shipment workflow and connected provider.
Issued by	GBS or a connected logistics participant, as identified in the shipment record.
Typical service/use	China–South Korea cross-border parcel processing and tracking.
Who sees it and where	Merchants may see it in the OMS or dispatch record; buyers may receive it on the order page or shipping notification.
Tracking scope	Available events may cover warehouse processing, line haul, customs activity and delivery handoff.
Important caveat	Do not infer air, sea or final-delivery responsibility from an unverified prefix.

Merchant order or reference ID

Retain punctuation and character order shown by the merchant

View all details for merchant order references

Length/structure	Merchant-defined letters, digits or both.
Issued by	The ecommerce merchant or marketplace.
Typical service/use	Customer-service and purchase lookup.
Who sees it and where	The buyer sees it in the checkout receipt, account or order confirmation.
Tracking scope	It usually identifies the sale rather than carrier scans.
Important caveat	Ask the merchant for the logistics number if tracking rejects the order ID.

Destination delivery identifier

Use the complete number shown after handoff

View all details for destination delivery identifiers

Length/structure	Determined by the destination delivery provider.
Issued by	The connected final-delivery provider.
Typical service/use	Local sorting, delivery attempts, pickup and proof-of-delivery events.
Who sees it and where	It may appear in later tracking events, merchant support records or a delivery notice.
Tracking scope	Most useful during the South Korea domestic delivery stage.
Important caveat	A number visible in GBS tracking is not necessarily issued by GBS.

Tracking Statuses and Meanings

Tracking wording can come from GBS, a warehouse, customs processing or a connected delivery provider. Read each event with its location and timestamp to identify who likely holds the parcel.

Status Quick Lookup

Status

What it means

Shipment information received

Electronic shipment data exists, but physical acceptance may still be pending.

View all details for shipment information received

Lifecycle stage	Pre-shipment
Current responsible party	The merchant or sender until physical pickup or warehouse receipt is recorded.
What happens next	The parcel is handed over, received and processed.
What you should do	Ask the sender whether the parcel has physically left the warehouse if the status persists.

Received at warehouse

The parcel has entered a warehouse processing workflow.

View all details for warehouse receipt

Lifecycle stage	Accepted
Current responsible party	GBS or the warehouse operator shown in the event.
What happens next	Sorting, labeling, inspection, consolidation or dispatch preparation.
What you should do	Monitor for dispatch or export-processing events.

In transit / departed facility

The parcel has left a processing point for the next logistics stage.

View all details for in-transit events

Lifecycle stage	Line haul
Current responsible party	The transport operator or logistics facility identified by the latest event.
What happens next	Arrival, unloading and a receiving scan at the next facility.
What you should do	Allow for a scan gap while the parcel is moving between facilities.

Customs processing

Shipment data or goods are undergoing customs-related review.

View all details for customs processing

Lifecycle stage	Customs and handoff
Current responsible party	The declarant, customs authority or clearance provider, depending on the exact event.
What happens next	Release, document request, inspection, tax handling or another clearance action.
What you should do	Respond promptly if the merchant, GBS or clearance provider requests documents or payment.

Handed to local delivery provider

The parcel is moving into the destination delivery network.

View all details for local delivery handoff

Lifecycle stage	Partner handoff
Current responsible party	Responsibility transfers after the destination provider physically receives and scans the parcel.
What happens next	Local sorting followed by a delivery route or pickup instruction.
What you should do	Use the local identifier if one appears and wait for the first receiving scan.

Out for delivery

The parcel has been assigned to a local delivery route.

View all details for out for delivery

Lifecycle stage	Final delivery
Current responsible party	The destination delivery provider.
What happens next	Delivery, an attempted delivery or a pickup instruction.
What you should do	Keep the delivery location accessible and monitor local-provider messages.

Delivered

A delivery completion event was recorded.

View all details for delivered

Lifecycle stage	Delivered
Current responsible party	The recipient controls the parcel after correct delivery; the local provider investigates a disputed scan.
What happens next	The shipment normally closes unless delivery is disputed.
What you should do	Check entrances, reception, household members and delivery evidence before escalating.

Delivery exception / return

An address, access, customs, damage or delivery problem interrupted normal movement.

View all details for delivery exceptions and returns

Lifecycle stage	Exception or return
Current responsible party	The party named in the latest event, often the local provider, clearance provider or sender.
What happens next	Correction, reattempt, pickup, inspection or return movement.
What you should do	Contact the party controlling the affected stage and notify the merchant.

Services and Delivery Times

GBS focuses on 9610 parcels from China to South Korea and publishes air three-day express and sea five-day value service descriptions. These service statements should not be treated as unconditional money-back guarantees; acceptance cutoff, warehouse preparation, customs, flight or sailing capacity, weekends, holidays, address quality and final delivery can affect the actual date.

Service Comparison

Service

Best for

Air three-day express

Time-sensitive South Korea-bound ecommerce parcels

View all details for air three-day express

Service type	Cross-border air service
Coverage	China to South Korea
Tracking level	Process visibility through connected order, warehouse, customs and delivery workflows.
Key size/weight condition	Shipment acceptance depends on the applicable booking and customs requirements.
Included protection/extra service	Customs-support and logistics-system coordination are described as part of the GBS platform.
Main limitation	The three-day statement can be affected by preparation, customs and destination delivery conditions.

Sea five-day value service

South Korea-bound parcels where cost is prioritized over air transport

View all details for sea five-day value service

Service type	Cross-border sea service
Coverage	China to South Korea
Tracking level	Process visibility through the connected logistics workflow.
Key size/weight condition	Shipment acceptance depends on booking, packaging and customs requirements.
Included protection/extra service	Customs-support and logistics-system coordination are described as part of the GBS platform.
Main limitation	Sailing schedules, port handling, customs and final delivery can affect the five-day statement.

Warehousing and fulfillment support

Business inventory, packing, sorting, labeling and inspection

View all details for warehousing and fulfillment support

Service type	Warehouse and ecommerce fulfillment support
Coverage	Weihai and South Korea warehouse operations
Tracking level	OMS and WMS-linked order and warehouse process visibility for eligible customers.
Key size/weight condition	Defined by the customer’s service agreement and accepted goods.
Included protection/extra service	Packing, sorting, labeling, inspection, return storage and resale support are described.
Main limitation	A warehouse record is not the same as international departure or final delivery.

Delivery Time

Service

Published delivery standard

Air three-day express

Three-day express service statement

View delivery-time details for air service

Business or calendar days	The website describes the service as three-day express without separately defining the day-count method.
Guarantee status	The website presents a service time rather than a money-back guarantee.
Starts counting from	Confirm the applicable acceptance and dispatch point in the booking record.
Main delay factors	Warehouse preparation, cutoff time, customs, air capacity, weather, holidays and local delivery.
Official source date/validity	Current official website service description.

Sea five-day value service

Five-day value service statement

View delivery-time details for sea service

Business or calendar days	The website describes the service as five-day value service without separately defining the day-count method.
Guarantee status	The website presents a service time rather than a money-back guarantee.
Starts counting from	Confirm the applicable acceptance, consolidation and sailing point in the booking record.
Main delay factors	Consolidation, sailing schedules, port handling, customs, weather, holidays and local delivery.
Official source date/validity	Current official website service description.

Destination Country Delivery Times

Destination Country / Region

Estimated Delivery Time Range

South Korea — air service

Published as a three-day express option

View destination details for South Korea air service

Primary Service Type	9610 cross-border air parcel service
Average Delivery Days	Use the shipment-specific estimate shown after acceptance; the official service description states three-day express.
Last-Mile Partner / Handoff Carrier	The overseas delivery provider connected to the individual shipment record.
Customs & Clearance Tips	Ensure order, payment, item description, value and consignee data match the customs declaration; customs processing can extend delivery.

South Korea — sea service

Published as a five-day value option

View destination details for South Korea sea service

Primary Service Type	9610 cross-border sea parcel service
Average Delivery Days	Use the shipment-specific estimate shown after consolidation; the official service description states five-day value service.
Last-Mile Partner / Handoff Carrier	The overseas delivery provider connected to the individual shipment record.
Customs & Clearance Tips	Allow for consolidation, sailing, port handling and customs review; arrival at a destination facility does not by itself mean customs release.

GBS describes a focused China–South Korea service rather than a broad multi-country postal network. Shipment-specific delivery estimates should therefore be based on the selected air or sea product, actual acceptance event, customs progress and destination delivery scan.

Common Tracking Problems and Solutions

Start with the latest physical scan, not only the latest electronic message. The responsible party changes as the parcel moves from the sender to a warehouse, line-haul operator, customs process and destination delivery provider.

Problem & Solution

Problem/status shown

Likely cause

Invalid number or no result

Wrong identifier, data not synchronized or carrier detection mismatch

View solutions for an invalid number

Check first	Compare every character with the dispatch record and confirm it is a shipment number.
Immediate action	Retry without accidental spaces and ask the merchant which logistics provider issued the number.
When to escalate	Escalate when the sender confirms dispatch but cannot provide a searchable shipment identifier.
Who to contact	The merchant first, then GBS with the order and dispatch evidence.

Shipment information received only

The label or electronic order exists before physical handover

View solutions for pre-shipment status

Check first	Ask whether pickup or warehouse acceptance occurred.
Immediate action	Request the physical handover date from the sender.
When to escalate	Escalate when the promised dispatch date passes without an acceptance event.
Who to contact	The sender or merchant.

Long gap or stuck in transit

Movement between facilities, consolidation, missed scan, schedule disruption or customs processing

View solutions for a long tracking gap

Check first	Review the last location, transport mode and whether customs or handoff is next.
Immediate action	Compare the elapsed time with the shipment-specific estimate and request an operational check if it is overdue.
When to escalate	Escalate after the applicable service estimate has passed or when GBS requests action.
Who to contact	GBS or the merchant that purchased the service.

Partner handoff pending

Electronic notice exists, but the destination provider has not recorded physical receipt

View solutions for a pending handoff

Check first	Look for the first destination-provider receiving scan.
Immediate action	Continue using the GBS record until physical receipt appears.
When to escalate	Escalate if the handoff gap exceeds the shipment estimate or a delivery deadline.
Who to contact	GBS before physical receipt; the local provider after its first acceptance scan.

Customs hold or clearance exception

Document, valuation, classification, tax, inspection or restricted-goods issue

View solutions for a customs hold

Check first	Review requests sent to the merchant, importer or consignee.
Immediate action	Supply accurate invoices, item details or other requested clearance information through the authorized party.
When to escalate	Escalate immediately when a document or payment deadline is stated.
Who to contact	GBS, the merchant or the clearance provider named in the notice.

Address problem or failed delivery

Incomplete address, access issue, absent recipient or local delivery restriction

View solutions for failed delivery

Check first	Read the local event and verify the destination address with the merchant.
Immediate action	Follow the local provider’s reattempt or pickup instructions when offered.
When to escalate	Act before the local provider starts return processing.
Who to contact	The destination provider for local delivery; the merchant for order-address disputes.

Delivered but not received

Safe-place delivery, reception acceptance, household receipt, wrong-location scan or premature scan

View solutions for delivered but not received

Check first	Check entrances, mailbox areas, reception, household members, neighbors and any delivery evidence.
Immediate action	Contact the destination delivery provider with the local tracking number and notify the merchant.
When to escalate	Escalate promptly if the parcel cannot be located after the local checks.
Who to contact	The destination provider for scan investigation and the merchant for contractual resolution.

Lost, damaged or returned

Transport loss, packaging failure, customs refusal, delivery failure or return instruction

View solutions for loss, damage or return

Check first	Preserve tracking records, packaging, labels, contents, photos, invoices and value evidence.
Immediate action	Report the issue to the merchant and GBS before discarding anything.
When to escalate	Use the filing window stated in the applicable service agreement or merchant policy.
Who to contact	The service purchaser for a carrier investigation; the merchant for replacement or refund.

International Shipping, Customs and Carrier Handoffs

A GBS parcel can pass through several responsible parties. Electronic notice, physical custody, customs control and final-delivery responsibility are separate concepts, so a handoff is complete only when the next participant receives and records the parcel.

International Flow

Stage

Typical tracking event

Order and pre-advice

Shipment information received

View details for order and pre-advice

Physical custodian/responsible entity	The merchant retains the parcel until handover.
What is happening	Order and declaration data enter the logistics workflow.
Can the tracking number change?	A downstream identifier can be added later.
Normal visibility gap	No physical scan appears before receipt.
What the customer should do	Confirm dispatch with the merchant if acceptance does not follow.

Warehouse receipt and preparation

Received, sorted, packed or labeled

View details for warehouse preparation

Physical custodian/responsible entity	GBS or the warehouse operator shown in the record.
What is happening	The parcel is inspected, sorted, labeled or consolidated.
Can the tracking number change?	An operational or partner identifier may be associated with the original record.
Normal visibility gap	Updates can pause during consolidation or booking.
What the customer should do	Monitor for dispatch and verify any data request promptly.

Export and line haul

Export processing, departed or in transit

View details for export and line haul

Physical custodian/responsible entity	The export facility and booked air or sea transport operator.
What is happening	Security, export processing and international transport take place.
Can the tracking number change?	The customer-facing number may remain while internal transport references are added.
Normal visibility gap	Scans may pause between departure and destination receipt.
What the customer should do	Allow for the mode-specific transport interval and monitor destination arrival.

Import customs

Customs processing, inspection or release

View details for import customs

Physical custodian/responsible entity	The parcel may remain at a controlled facility while customs or the authorized clearance party processes it.
What is happening	Declaration data, goods, value and admissibility can be reviewed.
Can the tracking number change?	Customs references may appear without replacing the logistics number.
Normal visibility gap	Processing duration depends on the shipment and any required action.
What the customer should do	Provide requested documents or payment through the authorized channel.

Partner handoff

Pre-advised, tendered or accepted by local provider

View details for partner handoff

Physical custodian/responsible entity	GBS or its upstream partner remains responsible until the destination provider physically receives the parcel.
What is happening	Electronic pre-advice is matched with physical transfer and the first receiving scan.
Can the tracking number change?	A local identifier can be added and linked to the original shipment.
Normal visibility gap	A gap can occur between pre-advice and physical acceptance.
What the customer should do	Use the GBS record before acceptance and the local record after the first receiving scan.

Last mile

At local facility, out for delivery, delivered or exception

View details for last-mile delivery

Physical custodian/responsible entity	The destination delivery provider.
What is happening	Local sorting, route assignment, delivery, pickup or return processing.
Can the tracking number change?	The local provider may rely on its own linked identifier.
Normal visibility gap	Updates usually resume when local sorting begins.
What the customer should do	Follow local-provider instructions for delivery exceptions or pickup.

Delivery Management and Post-shipment Options

GBS describes parcel interception, returns and exchanges in South Korea, along with return storage and secondary-sale support. Availability depends on the parcel’s current stage and the business service arrangement.

Delivery Management

Option

Who can request

Parcel interception in South Korea

The merchant or authorized GBS business customer

View details for parcel interception

Eligibility	The parcel must still be at a stage where an operational stop can be attempted.
Deadline/available stage	Request as soon as the need is known and before completed delivery.
Fee	Determined through the applicable service arrangement.
Guaranteed?	No; interception depends on physical location and partner action.
Official action link	Contact GBS

Return or exchange support

The merchant or authorized business customer

View details for return or exchange support

Eligibility	Depends on shipment status, goods condition and merchant instructions.
Deadline/available stage	Request before disposal, uncontrolled return or resale action.
Fee	Determined through the applicable service arrangement.
Guaranteed?	Completion depends on local custody, customs and goods condition.
Official action link	Contact GBS

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, transport investigation, compensation claim and merchant refund are different processes. The party that purchased the GBS service should open the transport investigation, while the buyer normally asks the merchant for a replacement or purchase refund.

Claims and Refunds

Process

Use when

Tracking inquiry

Events are delayed, contradictory or unclear

View details for a tracking inquiry

Who files	The merchant, sender, recipient or authorized business customer can request clarification.
Earliest/latest filing time	Request clarification after comparing the latest physical scan with the shipment estimate.
Required evidence	Shipment number, order number, dates, route, service mode and latest event.
Possible outcome	Status explanation, operational trace or request for more information.
Official link	GBS contact information

Loss or damage investigation

The parcel is missing, damaged or missing contents

View details for loss or damage investigation

Who files	The service purchaser should initiate the carrier-side process; the recipient should provide evidence promptly.
Earliest/latest filing time	Follow the filing terms in the applicable GBS service agreement and act before evidence is discarded.
Required evidence	Tracking history, packaging, label, photos, item description, invoice and value proof.
Possible outcome	Investigation, recovery, request for evidence or contractual claim decision.
Official link	GBS contact information

Merchant refund or replacement

The buyer did not receive goods as agreed

View details for merchant resolution

Who files	The buyer contacts the merchant or marketplace.
Earliest/latest filing time	Use the merchant or marketplace purchase-protection window.
Required evidence	Order confirmation, payment record, tracking, messages, photos and delivery-dispute evidence.
Possible outcome	Replacement, refund, denial or further investigation under the seller’s policy.
Official link	Use the merchant or marketplace order-resolution channel.

Keep the parcel, inner packaging, outer packaging and label until the investigation is resolved. 17TRACK cannot approve compensation, insurance payments, postage refunds or merchant refunds.

Shipping Restrictions and Special Handling

Cross-border acceptance depends on transport-mode rules and the customs requirements applicable in China and South Korea. Declare goods accurately and obtain item-specific approval from GBS before shipping regulated goods.

Shipping Restrictions

Customer Service

For the fastest escalation, the merchant or business customer that purchased the GBS service should contact GBS with the shipment identifier, transport mode and latest physical scan. Recipients should also notify the merchant because contractual claims and refunds usually require sender participation.

Customer Service

Channel

Verified contact/link

Official website

https://www.q9610.com/

View website support details

Best for	Service information, office addresses and current contact details.
Region/language	China–South Korea service; Chinese and Korean pages are available.
Hours and time zone	Use the contact channel to confirm staff availability.
Information to prepare	Shipment number, order number, sender, recipient, service mode and latest event.
Important limitation	The public website is informational and does not display a public tracking form.

Office telephone

0631-8548916

View office telephone details

Best for	Shipment escalation and service questions.
Region/language	China office contact.
Hours and time zone	Confirm availability before calling; local China time applies.
Information to prepare	Tracking number, dispatch date, route, contents and latest scan.
Important limitation	The service purchaser may need to authorize operational or claim actions.

Mobile contact

18617161075

View mobile contact details

Best for	Business inquiries and case follow-up.
Region/language	China contact.
Hours and time zone	Confirm availability before calling; local China time applies.
Information to prepare	Company name, shipment number, service type and requested action.
Important limitation	Interception or return requests depend on the parcel’s current physical stage.

GBS@q9610.com

View email support details

Best for	Documented tracking inquiries, customs records, damage photos and business requests.
Region/language	China–South Korea logistics support.
Hours and time zone	Response timing depends on staff availability.
Information to prepare	Shipment and order numbers, dates, addresses, invoice, item description, photos and requested resolution.
Important limitation	Avoid sending unnecessary sensitive identity or payment data.

Shenzhen office

Room 332, Liangji Building, 100 Donghuan 1st Road, Longhua District, Shenzhen

View Shenzhen office details

Best for	Business coordination by prior arrangement.
Region/language	Shenzhen, China.
Hours and time zone	Arrange a visit in advance.
Information to prepare	Appointment details and relevant shipment or account records.
Important limitation	Do not send or deliver a parcel to an office address without authorization.

Weihai office

10 Huihe Road, Huancui District, Weihai

View Weihai office details

Best for	Business coordination related to Weihai operations by prior arrangement.
Region/language	Weihai, China.
Hours and time zone	Arrange a visit in advance.
Information to prepare	Appointment details and relevant shipment or account records.
Important limitation	Do not send or deliver a parcel to an office address without authorization.

Ecommerce and Business Tracking

GBS business workflows connect ecommerce orders, settlement, WMS warehouse automation, air and sea bookings, overseas clearance, delivery providers, taxation and customs processes. Merchants can use these linked records for shipment visibility, while 17TRACK is useful when a business needs standardized tracking across multiple carriers.

Developer/API Comparison

Option

Provider

OMS and WMS business connectivity

GBS

View developer details for GBS business connectivity

Carrier coverage	GBS China–South Korea workflows and connected operational providers.
Primary use	Order, warehouse, booking, customs and delivery-process coordination.
Authentication	Business access is arranged through GBS.
Tracking/batch/webhook capability	The official website describes OMS and VIP WMS connectivity but does not publish a public tracking API specification.
Current developer documentation	GBS official website
Migration/deprecation note	Use implementation information supplied directly for the active business account.

Multi-carrier tracking API

17TRACK

View developer details for 17TRACK

Carrier coverage	Multi-carrier tracking through supported carrier integrations.
Primary use	Shipment registration, standardized tracking visibility and multi-carrier operations.
Authentication	API requests use a 17token header.
Tracking/batch/webhook capability	Capabilities depend on the current 17TRACK API product and documentation.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Implement against the currently documented API version and monitor official change notices.

GBS FAQ

1. How do I track my GBS package?

Enter the shipment number supplied by the merchant or GBS in 17TRACK, or use the GBS shipment view available through your business account. Verify that the result identifies the expected route and review the latest physical scan.

2. Where can I find my GBS tracking number?

Look in the dispatch email, ecommerce order page, parcel label or GBS OMS shipment record. If you only have a store order number, ask the merchant for the logistics identifier.

3. What does a GBS tracking number look like?

The usable structure depends on the shipment workflow and any connected delivery provider. Copy the complete identifier exactly as supplied rather than identifying the service from a prefix alone.

4. When will the first GBS tracking update appear?

The first meaningful logistics update appears after shipment data is created and a warehouse or transport participant records the parcel. An electronic record can precede physical acceptance.

5. Why is my GBS tracking not updating?

A gap can occur during consolidation, air or sea movement, customs processing or partner handoff. Check the latest location and contact the merchant or GBS if the shipment-specific estimate has passed.

6. How long does GBS delivery take?

GBS describes an air three-day express option and a sea five-day value option for South Korea-bound parcels. Actual timing can change because of acceptance cutoff, warehouse preparation, customs, schedules, holidays and final delivery.

7. What should I do after a failed GBS delivery?

Read the local delivery event and follow any reattempt or pickup instruction from the destination provider. Also notify the merchant before return processing begins.

8. What should I do if GBS tracking says delivered but I have no package?

Check entrances, reception, household members, neighbors and any delivery evidence first. Then ask the destination delivery provider to investigate the scan and tell the merchant that delivery is disputed.

9. How do I report a lost or damaged GBS package?

Preserve the packaging, label, contents, photos, invoice and tracking history, then report the issue to the merchant and GBS. The business that purchased the transport service should open the carrier-side investigation.

10. How do I contact GBS?

Use the official website, call 0631-8548916 or 18617161075, or email GBS@q9610.com. Prepare the shipment number, order number, service mode, dispatch date and latest tracking event.

11. What is a GBS 9610 parcel?

A GBS 9610 parcel is part of the cross-border ecommerce small-parcel workflow that GBS serves between China and South Korea. Tracking may include order, warehouse, transport, customs and destination-delivery stages.

12. Does a GBS electronic shipment record prove physical acceptance?

No, an electronic shipment record proves that data exists, not that the parcel has physically changed hands. Look for a warehouse receipt, pickup or processing event before assigning custody to GBS or a partner.

13. Why can a GBS shipment have a second tracking number?

A connected destination provider may issue its own local identifier for sorting and final delivery. The GBS record and local number can refer to the same parcel while being issued by different entities.

14. Does arrival in South Korea mean my GBS parcel has cleared customs?

No, destination arrival and customs release are separate events. Wait for an explicit release or onward-processing event and respond to any request for documents, tax or consignee information.

15. Who is responsible during a GBS delivery-provider handoff?

The upstream participant remains the practical contact until the destination provider records physical receipt. After the first local acceptance scan, delivery questions should be directed to that provider while the merchant remains involved in contractual resolution.

16. Can a GBS parcel be intercepted or returned in South Korea?

GBS describes South Korea parcel interception, return and exchange support. The merchant or authorized business customer should request action immediately because completion depends on the parcel’s physical stage.

17. Can businesses integrate GBS tracking through an API?

GBS describes OMS and WMS business connectivity, but the official website does not publish a public tracking API specification. Businesses should obtain active integration details directly from GBS or use the documented 17TRACK API for supported multi-carrier tracking.

Tracking API

GBS business systems are described on the official website, but a public official tracking API specification is not provided there. The example below therefore includes only the verified 17TRACK registration endpoint. Keep the carrier value as a placeholder until the current 17TRACK carrier directory or API response supplies the correct code.

# 1. GBS official tracking API
# Current public official tracking API not confirmed.
# Request active OMS/WMS integration details directly from GBS.

# 2. 17TRACK API
# Documentation: https://api.17track.net/en/doc
curl --request POST \
  --url https://api.17track.net/track/v2.4/register \
  --header '17token: YourKey' \
  --header 'Content-Type: application/json' \
  --data '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'

# Replace TRACKING_NUMBER with the shipment identifier.
# Keep CARRIER_CODE as a placeholder until verified in current 17TRACK data.