Feishu Tracking

Please enter the Feishu tracking number to check the latest shipping status.

TRACK

About Feishu

Feishu is the displayed carrier name used for Xiamen Feishu Supply Chain Co., Ltd., a China-based international logistics company established in 2008 in the China (Fujian) Pilot Free Trade Zone. The company states that it provides international express, international air freight, international sea freight, international dedicated lines, international postal services and international import services.

Field	Verified information
Official name	Xiamen Feishu Supply Chain Co., Ltd.
Official website	https://feishu56.com/
Carrier type	Freight forwarder and international logistics provider arranging multiple transport modes and partner services.
Primary region	China-based export logistics serving destinations described by the company as more than 220 countries and regions.
Tracking page	The Feishu website includes a 运单查询, or waybill query, entry on its homepage.
Founded	2008.
Headquarters	China (Fujian) Pilot Free Trade Zone, Xiamen, Fujian, China.

Carrier Entity Relationships

Entity	Relationship to Feishu
Xiamen Feishu Supply Chain Co., Ltd.	This is the legal company identified on the official About page and the operator of the described logistics business.
International express, air freight and sea freight	These are transport solutions listed by Feishu; the official pages do not present them as a single Feishu-operated global airline, vessel fleet or parcel-post network.
DHL, UPS, FedEx and EMS	Feishu says it acts as an agent for these named international express brands. A tracking event from one of these brands can therefore identify the physical carrier for a particular leg.
17TRACK	17TRACK is an independent platform that may aggregate available events from the carrier or logistics partners; it does not operate Feishu shipments.

Quick Answer

Enter the Feishu waybill or tracking number in the 运单查询 area on the official Feishu website, or submit the number to 17TRACK. If no event appears, first check whether the number is a waybill rather than an order number, whether the label has been handed over, and whether a partner carrier has issued the trackable identifier.

Pro Tip: Feishu arranges different transport channels. The company or seller may need to identify the underlying express, postal or last-mile carrier before a detailed event history becomes available. 17TRACK cannot change an address, approve a refund, or decide a claim.

How to Track Feishu Packages

Route	Steps
Official Feishu route	Open the Feishu website, locate 运单查询, enter the waybill number, and retain the result for the sender or account manager.
17TRACK route	Open 17TRACK, enter the shipment identifier, allow carrier detection, and compare the latest event with the seller’s dispatch information.
No usable number	Ask the seller or Feishu account contact for the waybill number, underlying carrier name and dispatch date. An order number or payment reference may not retrieve transport events.

A first scan can appear only after electronic pre-advice, warehouse acceptance or partner handoff. Label creation is not the same as physical acceptance. Do not publish a complete customer tracking number in a public support request.

Tracking Number Formats and Examples

Feishu’s reviewed public pages identify a waybill-query function but do not publish a universal number pattern. Because Feishu also represents express, postal, air and sea channels, the identifier may be issued by Feishu, a contracted logistics partner, an origin post or a last-mile carrier.

Tracking Number Format

Identifier family	Normalized pattern and use
Feishu waybill	Use the exact identifier shown on the Feishu shipment record or seller dispatch notice. A redacted example is FEI#######.
Partner express number	A DHL, UPS, FedEx or EMS number may be supplied for a specific service because Feishu states that it represents those brands. The partner, not Feishu, may have issued that number.
Postal or cross-border identifier	Postal shipments can use an origin-post format such as a redacted S10-style identifier AA#########CC. The final postal operator may continue using it after handoff.
Order or reference number	A marketplace order ID, seller reference or payment number identifies the purchase, not necessarily the physical shipment. Ask for the waybill when tracking returns no events.

Remove accidental spaces or punctuation only when the tracking tool instructs you to do so. Do not infer the service solely from a prefix; overlapping number families and partner reassignment can produce misleading matches.

Tracking Statuses and Meanings

Status	Meaning
Label created / awaiting item	Shipment data may exist, but the physical parcel may still be with the sender. The sender should confirm handover.
Accepted or received	A named logistics participant has recorded receipt. Confirm which partner generated the event.
In transit	The shipment is moving through sorting, line-haul or a gateway. Scan frequency may vary by channel.
Customs or clearance processing	Documents, inspection or duties may be under review. Arrival at a gateway does not itself prove release.
Out for delivery / delivered	The destination delivery operator is handling the final stage. If delivered is disputed, check the delivery location and contact the seller and local operator.
Exception / returned	An address, customs, handling or delivery issue requires review. The sender normally has the strongest authority to open a transport investigation.

Services and Delivery Times

Feishu lists several transport categories, but the reviewed public pages do not publish a common delivery timetable or service guarantee. Delivery depends on the selected channel, origin, destination, partner handoff, customs and final-mile operations.

Service Comparison

Service	Primary use
International express	Time-sensitive international parcels handled through Feishu’s express-agent and partner network.
International dedicated line	Route-specific air or sea solutions, including channels described for Central Asia, the Middle East, Europe and the United States.
International postal	Postal-channel international shipments with tracking determined by the origin and destination postal operators.
International air or sea freight	Cargo and commercial movements where transport mode, documents and delivery arrangement are quoted for the shipment.

Delivery Time

Service type	How to interpret delivery time
Express and dedicated line	Use the shipment quotation or account record for the applicable estimate; customs and destination delivery are outside a simple transport scan.
Postal, air and sea freight	Transit duration is route- and handling-dependent. Treat an estimate as a planning window rather than a guaranteed date unless the written service terms say otherwise.

Common Tracking Problems and Solutions

Problem or status	First action
Invalid number	Copy the waybill exactly, remove an order ID from the search, and ask the sender to confirm the carrier and identifier.
No events	Check label creation and physical handover. Newly created shipment data may precede the first acceptance scan.
No update in transit	Check the last facility, route and partner. Contact the seller or Feishu account manager when the quoted service window is at risk.
Customs hold	Ask the sender or destination customs contact which invoice, identification, duty or product information is required.
Delivered but missing	Check the entrance, mailbox, reception desk, household members and neighbours; then request proof of delivery and contact the local delivery operator and seller.
Damaged or lost	Photograph the parcel and packaging, preserve the contents, notify the sender promptly and ask which party can open the investigation or insurance claim.
Returned to sender	Confirm the return reason, address data and customs outcome. The sender should arrange re-dispatch or resolution.

International Shipping, Customs and Carrier Handoffs

Stage	What customers should understand
Booking and pre-advice	Feishu or a seller creates shipment information; this does not establish physical custody.
Origin processing	The origin warehouse, express agent or postal operator receives and sorts the shipment.
Export and line-haul	Security, export formalities and air or sea movement can create gaps between scans.
Import customs	The destination authority may request documents or duties. Gateway arrival is not proof of customs release.
Partner handoff and last mile	A destination express or postal operator may provide the next scan and delivery. The original number may continue, or a linked last-mile number may appear.

Customer Service

Channel	Verified contact and best use
Website	Feishu official website; use the waybill query and service navigation.
Telephone	18859988112; use for shipment or account assistance. The published page does not state service hours or time zone.
Email	413595055@qq.com; include the waybill, dispatch date, route, latest scan and requested action.
Address	Unit 404, Building 2, Cross-border E-commerce Industrial Park, No. 29 Changhong Road, Xiamen Area, China (Fujian) Pilot Free Trade Zone.

For a marketplace order, contact the seller first for delivery disputes, replacement or refund decisions. For a transport investigation, the sender or account holder may need to submit the request because the sender holds the booking and value documents.

Ecommerce and Business Tracking

Businesses should distinguish Feishu’s shipment or account workflow from the APIs of the underlying express or postal operator. 17TRACK can provide multi-carrier aggregation where its network supports the identifier, while claims, address changes and commercial shipment instructions remain with the responsible logistics party.

Developer/API Comparison

Option	Provider
Official Feishu integration	Feishu
Multi-carrier tracking API	17TRACK
Underlying carrier API	The express or postal operator named for the shipment

FAQ

Basic FAQs

1. How do I track my Feishu package?

Enter the waybill on the official Feishu website or submit it to 17TRACK to view available shipment events.

2. Where can I find my Feishu tracking number?

Look in the seller’s dispatch notice, Feishu shipment record or account paperwork; request the waybill if you only have an order number.

3. What does a Feishu tracking number look like?

Feishu’s public pages do not state one universal pattern because the company uses multiple transport channels and partner carriers.

4. Why is there no first tracking event?

Shipment data may have been created before physical handover or the first partner scan; ask the sender to confirm dispatch.

5. Why has my Feishu shipment stopped updating?

Sorting, line-haul, customs and partner handoffs can create visibility gaps; escalate through the seller or Feishu account contact when the quoted window is at risk.

6. Does Feishu publish a fixed delivery time?

The reviewed Feishu pages list transport categories but do not publish one timetable for every destination; use the shipment-specific quotation.

7. What should I do after a failed delivery?

Review the exception reason, verify the address and contact the destination delivery operator or seller for redelivery instructions.

8. What should I do if my package says delivered but is missing?

Check all delivery locations, household members, reception staff and neighbours, then request proof of delivery and notify the seller.

9. How do I report a lost or damaged Feishu shipment?

Preserve the packaging, take photographs and ask the sender or account holder to open the applicable investigation or insurance process.

10. How can I contact Feishu?

Use 18859988112, 413595055@qq.com or the contact options on the official Feishu website.

Expert FAQs

11. Is Feishu the physical carrier for every shipment?

No single role applies to every shipment; Feishu describes itself as an international logistics provider and says it represents DHL, UPS, FedEx and EMS for relevant services.

12. Can a partner number be tracked through Feishu?

It can be usable when the number is attached to the Feishu shipment, but a partner-issued identifier may need to be searched on the partner’s own system.

13. Does a customs arrival scan mean the shipment is released?

No; arrival at an import gateway indicates processing location, while release depends on customs review, documents and any applicable charges.

14. Can 17TRACK change a Feishu delivery address?

No; address changes and delivery instructions must be requested from Feishu, the booking party or the destination carrier when eligible.

15. Does Feishu provide a public tracking API?

A current public Feishu tracking API is not described on the reviewed official pages; businesses should ask Feishu for account-specific integration details or use the 17TRACK API.

Tracking API

// 1. Feishu official tracking API
// Current public official tracking API not confirmed on the reviewed Feishu pages.

// 2. 17TRACK API
// Register a shipment for tracking. Replace placeholders with your account values.
POST https://api.17track.net/track/v2.4/register
17token: YourKey
Content-Type: application/json

[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]

// CARRIER_CODE must be verified from current 17TRACK carrier documentation
// before production use.