ZY Tracking

Please enter the ZY tracking number to check the latest shipping status.

342631345@qq.com https://zy100-express.com/

TRACK

About ZY

ZY is the canonical display name used on this page for 中远国际快运有限公司, also presented by the official website as Zhong Yuan International Express Co., Limited. The company describes itself as an international logistics group serving commercial customers, e-commerce businesses and individuals through express, freight forwarding, warehousing and cross-border e-commerce consulting services.

Verified field	Current information
Official name	中远国际快运有限公司; the contact page also shows Zhong Yuan International Express Co., Limited.
Official website	https://zy100-express.com/
Carrier type	Integrated logistics provider covering domestic express, air freight, sea freight, intercity lines, warehousing and cross-border services.
Primary region	Domestic coverage across Chinese provinces, including Hong Kong, Macao and Taiwan; air freight is described as reaching major cities worldwide.
Tracking page	ZY order query, which requests an order number.
Founded	2000, according to the official About page.
Headquarters/contact address	Room S239, 2/F, The Capital, 61–65 Chatham Road South, Tsim Sha Tsui, Hong Kong.

Carrier Entity Relationships

Entity	Relationship to ZY
ZY	ZY is the integrated logistics provider identified by the supplied official domain.
Domestic express, air freight and sea freight	These are service categories described by ZY; the exact physical carrier can vary by shipment and route.
Partner network	ZY states that it uses a global cooperation network, but the supplied pages do not identify a fixed partner for each destination.
17TRACK	17TRACK is an independent aggregation platform; it does not operate ZY transportation or decide ZY claims.

Quick Answer

Enter the ZY order or tracking number on the official ZY order-query page, or submit the number to 17TRACK for aggregated events when the carrier is supported. If there is no result, first check whether you entered an order number rather than a tracking number, whether the label has been physically handed over, and whether the number was copied correctly. 17TRACK is independent and cannot change an address, release customs, approve a refund or open a ZY claim.

How to Track ZY Packages

The official page asks for an order number, while a marketplace may show a separate logistics or last-mile identifier. Use the identifier printed on the shipping receipt, label or dispatch notice rather than the store order ID.

Copy the complete identifier without adding the seller’s order number.
Try the official ZY order query.
Use 17TRACK when the shipment involves a partner or destination carrier.
If no event appears, ask the seller or shipper to confirm physical acceptance and the correct service.

Tracking Number Formats and Examples

The supplied ZY pages identify the query field as “order number” but do not publish a complete public checksum, prefix or length specification. Do not infer the service solely from a prefix. The safe approach is to copy the identifier from the ZY receipt or seller dispatch message and let the official query or 17TRACK identify the available carrier.

Tracking Number Format

Identifier family

Normalized pattern and use

ZY order identifier

Format and length are route-specific in the published pages; use the complete number shown in the ZY order-query workflow.

View all details for ZY identifier handling

Issued by	The identifier may be created by ZY, a forwarding workflow or a shipping partner; the supplied pages do not establish a universal numbering rule.
Where users see it	Shippers should check the order record, transport document or receipt; marketplace buyers should check the dispatch email and seller order details.
Tracking scope	Visibility depends on the service and on whether a partner supplies electronic scans to ZY or 17TRACK.
Caveat	An order number is not necessarily a parcel tracking number. Ask the shipper for the logistics identifier if the official page returns no result.

Partner or last-mile identifier

A destination or line-haul partner may use its own identifier; retain both numbers when the seller supplies more than one.

View all details for ZY partner identifiers

Who issues it	The handoff carrier or origin logistics provider can issue the partner identifier.
Why it matters	One shipment can have an order ID, a forwarder reference and a last-mile number; a change of identifier does not by itself prove a new parcel was created.
Recommended action	Submit every supplied identifier separately and ask the seller which number represents physical acceptance.

Tracking Statuses and Meanings

A label or electronic pre-advice is not the same as physical acceptance. Responsibility normally changes when a receiving scan is recorded, and international visibility can pause during customs or partner handoff.

Status Quick Lookup

Status

Lifecycle stage and meaning

Order or label created

Pre-shipment data exists; physical acceptance may not have occurred.

View all details for ZY pre-shipment status

Responsible party	The shipper or booking channel remains responsible until a receiving scan is shown.
Next event	Acceptance, pickup or arrival at a processing facility.
Action	Ask the seller to confirm handover if the status remains unchanged after the promised dispatch date.

In transit

The shipment is moving between pickup, sorting, line-haul or destination facilities.

Customs or handoff

Documents, inspection or transfer may be occurring; arrival in a country is not proof of customs release.

Out for delivery

The last-mile operator has assigned the shipment to a delivery route.

Delivered, pickup or exception

The record indicates delivery, collection, failed delivery, return or another intervention; check the event detail and contact the responsible party.

Services and Delivery Times

ZY lists domestic express, air freight, Hong Kong–mainland refrigerated transport, intercity lines and international sea freight. The supplied service pages do not publish route-level delivery guarantees, so all timing should be treated as a route quotation rather than a guaranteed date.

Service Comparison

Service	Best use and coverage
Domestic express	Standard, expedited and economy delivery across Chinese provinces, including Hong Kong, Macao and Taiwan.
Air freight	Direct or transfer air transport to major world cities, with destination customs and delivery services.
International sea freight	Import/export forwarding with customs declaration, inspection, dangerous-goods declaration, warehousing and ground transport.

Delivery Time

Service	Published delivery position
Domestic express and intercity line	ZY describes service categories and nationwide coverage, but no universal day range or money-back guarantee is stated on the supplied pages.
Air and sea freight	Timing varies by origin, destination, flight or sailing schedule, consolidation, customs and last-mile delivery; obtain a route quotation.

Destination Country Delivery Times

Destination country or region	Planning guidance
United States, Canada, Mexico	Use the quoted air, sea or partner route; customs and destination delivery are material variables.
United Kingdom and European Union	Use the route quotation; import VAT, customs documentation and local delivery affect the final date.
Japan, South Korea, Australia and New Zealand	Use the quoted service and confirm destination restrictions before dispatch.
Southeast Asia, Middle East, Africa and South America	Confirm the specific city, customs route and last-mile provider with ZY before booking.

Common Tracking Problems and Solutions

Problem & Solution

Problem/status shown	Check first and immediate action
Invalid number or no result	Separate order ID from logistics ID, remove typing errors, and ask the shipper to confirm the identifier.
Label created or no update	Electronic data may precede physical acceptance; ask the shipper whether ZY received the goods.
Customs, handoff or long transit gap	Check required documents and destination taxes; the shipper should contact ZY or the forwarding agent.
Delivery exception, wrong address or failed delivery	Contact ZY promptly with the complete address and request the available re-delivery or return instruction.
Delivered but not received	Check the entrance, mailbox, reception desk, household members and neighbours; request delivery evidence and ask the seller to open a carrier inquiry.
Lost or damaged parcel	Preserve packaging and photographs, notify the seller and shipper, and ask which party may initiate the transport investigation or claim.

International Shipping, Customs and Carrier Handoffs

For international freight, ZY describes a flow that can include origin pickup, export documentation, air or sea transport, destination customs, delivery and related services. A destination-country scan does not itself prove customs release. The responsible last-mile carrier depends on the quoted route.

International Flow

Stage	What it means
Origin booking and acceptance	The shipper submits cargo information and ZY or its appointed operator receives the goods.
Export processing and line-haul	Sorting, consolidation, export customs/security and air or sea movement may occur; scans can be intermittent.
Destination customs	Authorities review declarations, duties, taxes and restrictions; the customer may need to provide documents or payment.
Partner handoff and last mile	A destination carrier may receive the shipment, create a local scan or continue using the original reference; ask ZY which number and party apply.

Delivery Management and Post-shipment Options

The supplied ZY pages describe online ordering, tracking and customer contact, but do not publish a self-service address-change, interception, locker, hold-for-pickup or proof-of-delivery program. Request route-specific options from ZY before the shipment reaches final delivery.

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, transport investigation, insurance claim, postage refund and marketplace refund are separate processes. Keep the tracking or order identifier, invoice, dispatch date, contents description, value evidence, photographs and original packaging. The shipper should ask ZY which contract and filing window govern the route; 17TRACK cannot approve a claim or refund.

Shipping Restrictions and Special Handling

Category	Practical handling guidance
Dangerous goods and batteries	Declare before booking and confirm the selected air, sea or road route’s acceptance and packaging rules.
Liquids, perishables and temperature-sensitive cargo	Use the relevant specialist route; delays, inspection or refusal can affect tracking and delivery.
Import-controlled goods	Prepare accurate invoices and declarations and check destination-country rules with ZY or the customs broker.

Customer Service

Channel	Verified contact and best use
Official order query	ZY order query; use an order number to view available results.
Telephone	+852 2668 1868; the official contact page gives the number but does not state hours or time zone.
Email	zy100_expres@126.com; include the identifier, shipper, destination, latest scan and requested resolution.
Address	Room S239, 2/F, The Capital, 61–65 Chatham Road South, Tsim Sha Tsui, Hong Kong.

For escalation, the shipper should contact ZY first, the recipient should notify the seller for marketplace protection, and both parties should preserve the complete tracking history and shipping documents.

Ecommerce and Business Tracking

Businesses can use the official order workflow for ZY-specific lookup and 17TRACK for multi-carrier aggregation where supported. The supplied ZY pages do not publish a current public tracking API, batch endpoint or webhook specification.

Developer/API Comparison

Option

Provider

Official tracking workflow

View all details for the ZY official workflow

Primary use	Manual order lookup for ZY shipments.
Authentication	The published page presents an order-number query and does not publish API credentials.
Batch/webhook capability	No current public batch or webhook documentation appears in the supplied official evidence.

Multi-carrier API

17TRACK

View all details for the 17TRACK multi-carrier API

Primary use	Standardized shipment registration and event aggregation across supported carriers.
Authentication	17token header, according to the documented endpoint.
Capability	Use the current 17TRACK documentation to confirm supported tracking, batch and notification features before integration.

FAQ

Basic FAQs

1. How do I track my ZY package?

Enter the order or logistics number on the official ZY query page or submit it to 17TRACK; use the seller when the number is not recognized.

2. Where can I find my ZY tracking number?

Check the transport receipt, label, dispatch email or marketplace shipping section, and distinguish it from the store order number.

3. What does a ZY tracking number look like?

ZY’s supplied official pages do not publish one universal pattern, so copy the complete identifier supplied for the particular shipment.

4. When will the first ZY scan appear?

The first event appears after electronic data is matched with a physical pickup or receiving scan; label creation alone does not prove acceptance.

5. Why is my ZY tracking not updating?

The shipment may be between facilities, awaiting handoff or undergoing customs processing; ask the shipper to confirm the latest physical handoff.

6. How long does ZY delivery take?

The time depends on the selected domestic, air, sea or partner route, origin, destination, customs and last-mile service; request a route-specific quotation.

7. What should I do after a failed ZY delivery?

Review the event, verify the address and contact ZY promptly to ask whether redelivery or return instructions are available.

8. What should I do if ZY says delivered but I have not received the parcel?

Check the delivery location, reception desk, household members and neighbours, then ask the seller and ZY for delivery evidence or an inquiry.

9. How do I report a lost or damaged ZY shipment?

Notify the seller and shipper, preserve packaging and photographs, and request the applicable transport-investigation or claim process.

10. How can I contact ZY?

Use the official query page, call +852 2668 1868 or email zy100_expres@126.com with the shipment identifier and latest scan.

Expert FAQs

11. Does ZY operate every carrier shown in an international tracking history?

No; ZY describes an integrated service and partner network, so a scan can belong to an appointed origin, line-haul, customs or last-mile operator.

12. Is a destination-country scan proof that customs released my ZY shipment?

No; arrival, customs review and customs release are different events, and the recipient may still need to supply documents or pay duties.

13. Can a ZY shipment have more than one identifier?

Yes; an order reference, transport identifier and last-mile reference can coexist, so retain all identifiers and ask which one represents physical acceptance.

14. Does ZY publish a delivery guarantee?

The supplied service pages describe service categories but do not state a universal money-back delivery guarantee; treat quoted dates as route-specific estimates unless the contract says otherwise.

15. Does ZY offer a public tracking API?

A current public ZY tracking API is not described in the supplied official pages; businesses should contact ZY and review 17TRACK documentation for aggregated integration.

Tracking API

// ZY official API: Current public official tracking API not confirmed.
// 17TRACK API: verify the carrier code in current 17TRACK documentation.
// POST https://api.17track.net/track/v2.4/register
// Headers: 17token: YourKey
//          Content-Type: application/json

[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]