Pass the Parcel Tracking

Please enter the Pass the Parcel tracking number to check the latest shipping status.

https://www.passtheparcel.co.nz/

TRACK

About Pass The Parcel

Pass The Parcel is an online New Zealand courier service provided by Post Haste Couriers. It is designed for small businesses, Trade Me sellers and other customers sending parcels within New Zealand, with pickup options from eligible addresses and drop-off options through depots or agents.

Fact	Verified information
Official name	Pass The Parcel
Official website	https://www.passtheparcel.co.nz/
Carrier type	Online domestic parcel courier service
Primary region	New Zealand, including North and South Islands
Tracking page	Pass The Parcel Track and Trace
Provider	Post Haste Couriers
Network statement	The site describes access to more than 700 couriers throughout New Zealand.

Carrier Entity Relationships

Entity	Relationship summary
Pass The Parcel	Pass The Parcel is the customer-facing online courier service and tracking brand.
Post Haste Couriers	Post Haste Couriers provides Pass The Parcel and operates the courier network used for the service.
Pass The Parcel tracking portal	The portal accepts a 16-digit tracking code and displays available pickup, delivery and exception information.
Trade Me	The Trade Me integration can transfer sold-item and delivery-address information after the seller authorises the connection.
17TRACK	17TRACK is an independent tracking platform that may aggregate available carrier events; it does not operate Pass The Parcel deliveries.

Quick Answer

Enter the 16-digit parcel tracking code from the Pass The Parcel pack or box into the official tracking page, or submit it to 17TRACK. If no result appears, check that every four-character field is complete and try entering 0 instead of the letter o. 17TRACK is independent and cannot change delivery details, approve refunds or process claims.

How to Track Pass The Parcel Packages

The official route is the Pass The Parcel Track and Trace page. A marketplace order number or reference is not necessarily the parcel tracking code.

Route	Steps and limitations
Official tracking	Open the official tracking page, enter the complete 16-digit code, submit it, and scroll through the result for the latest update, delivery time, signer and signature where available.
17TRACK	Enter the same parcel code in 17TRACK. 17TRACK can present available events from supported carriers but cannot investigate a parcel, redirect it or decide a claim.
No code	Ask the sender or seller for the parcel code. An order number, Trade Me listing number or payment reference should not be substituted unless the sender confirms it is also the courier code.
Code rejected	Complete all four-character fields, check the digits and letters, and try 0 for o. If the result remains invalid, use Pass The Parcel customer support.

Tracking Number Formats and Examples

Pass The Parcel’s official tracking page says the parcel code is 16 digits, presented as four-character fields. The code is associated with the parcel label or pack; it is distinct from a seller’s order number and from a Trade Me transaction reference.

Tracking Number Format

Identifier family

Normalized pattern

Pass The Parcel parcel code

16 digits, commonly entered as four groups of four: #### #### #### ####

View all details for the Pass The Parcel parcel code

Issued by	The code is supplied with the Pass The Parcel pack or box and is used by the Pass The Parcel tracking system.
Where a customer sees it	A sender can find it on the pack, box or parcel label; a buyer should request it from the seller if it was not included in the dispatch message.
Tracking scope	The official page describes pickup, delivery, signer and selected exception updates.
Recognition limitation	The official page does not publish a service-prefix map. Do not infer service, route or delivery date from individual digits.

Merchant order or Trade Me reference

Seller-generated or marketplace reference; do not use as a parcel code unless the sender identifies it as such.

View all details for merchant and Trade Me references

Typical use	Order management, sold-item matching and address preparation.
Tracking visibility	These references do not replace the courier code on the official tracking page.
Trade Me relationship	After authorisation, Pass The Parcel can display sold items and pre-load a buyer’s delivery address through the integration.

Tracking Statuses and Meanings

Pass The Parcel’s tracking help distinguishes pickup, delivery, On Board, Non Delivery, Misdirect and Rural events. “Check” means more information is available lower in the tracking result.

Status Quick Lookup

Status

What it means

Pickup

The parcel was picked up or dropped at a depot; the event includes the time and date.

View all details for Pickup

Responsible party	Pass The Parcel or its courier network has recorded receipt at pickup or depot.
Next step	Sorting and movement through the New Zealand courier network normally follows.
Customer action	Keep the code and monitor the next scan; contact support if the result does not answer the parcel query.

On Board

The courier loaded the parcel onto a delivery vehicle.

Delivery

The parcel has been delivered; the result may show the date, time, signer and signature.

ATL or PTL

Authority was given by the sender or receiver to leave the parcel without a signature.

Non Delivery

The receiver was absent or delivery could not be completed; the parcel is back at the depot awaiting receiver contact.

Misdirect

The parcel was sent to the wrong branch and the site says delivery will occur the next day.

Rural

The parcel is addressed to a rural location; delivery may require an additional 24 hours and a signature is unavailable.

Services and Delivery Times

Pass The Parcel is presented as a nationwide New Zealand parcel service for small-business sending. The supplied service pages do not publish a single universal delivery standard, so the applicable estimate should be checked during the current sending flow and interpreted alongside rural-address, branch-routing and operational factors.

Service Comparison

Service

Best for

Pass The Parcel domestic parcel courier

Small-business and Trade Me parcels sent around New Zealand.

View all details for the Pass The Parcel domestic parcel courier

Coverage	Pickup is available from most New Zealand addresses that qualify; otherwise customers can use depots or agents.
Tracking level	Parcel tracking includes pickup, delivery and selected exception information.
Size and weight	Maximum weight is 25 kg, maximum length is 1.8 m and maximum volume is 0.06 m³.
Extra service	A sender can request a delivery signature. ATL or PTL may indicate authority to leave without one.

Delivery Time

Route type	Operational guidance
Urban New Zealand	Use the current service and price flow for the applicable estimate; the supplied pages do not state one nationwide standard.
Rural New Zealand	The tracking guidance says delivery may take an additional 24 hours and a signature is unavailable.
Misdirected parcel	The official tracking guidance says delivery will occur the next day after the wrong-branch event.

Destination Country Delivery Times

Destination	Service scope
New Zealand destinations	Pass The Parcel’s confirmed service scope is domestic New Zealand parcel delivery; international destination estimates and last-mile handoffs do not form part of the supplied service description.

Common Tracking Problems and Solutions

Start with the official tracking result, then use the specific action below. The sender should usually lead a parcel investigation because the sender created the shipment and holds the dispatch evidence.

Problem & Solution

Problem/status shown	Immediate action
Invalid or incomplete code	Enter all four-character fields, verify the code and try 0 instead of o.
No useful update	Confirm the parcel was actually picked up or dropped at a depot, then use Help me find my parcel or contact support.
Non Delivery	The receiver should contact Pass The Parcel while the parcel is at the depot awaiting instructions.
Delivered but missing	Check the delivery time, signer, signature, safe location and whether ATL or PTL authority was used; then ask the sender to contact support.
Misdirect	Monitor the next-day delivery guidance and escalate if the parcel does not progress.
Lost or damaged	Preserve packaging, proof of value and photographs; the sender should ask Pass The Parcel about the applicable claim process.

International Shipping, Customs and Carrier Handoffs

Pass The Parcel’s supplied service information describes domestic New Zealand delivery and does not establish an international export, customs or destination-post handoff service. An international order may therefore involve another carrier outside the confirmed Pass The Parcel scope; use the carrier named by the sender for customs and overseas events.

International Flow

Stage	Confirmed scope
New Zealand domestic handoff	Pass The Parcel and Post Haste Couriers are the confirmed domestic service relationship.
International export, customs and overseas last mile	The supplied Pass The Parcel pages do not define these stages or a Pass The Parcel international tracking handoff.

Delivery Management and Post-shipment Options

Option	Who should act
Pickup request	The sender can book a pickup online after entering parcel details and paying online.
Depot or agent drop-off	The sender can use a nearby depot or agent when the address does not qualify for pickup.
Signature request	The sender can request a signature at delivery; ATL or PTL may allow delivery without one.
Redelivery after Non Delivery	The receiver should contact Pass The Parcel while the parcel is waiting at the depot.

Lost, Damaged, Claims, Insurance and Refunds

Pass The Parcel’s FAQ states that loss or damage liability for the tailored Trade Me service is limited to the lesser of NZ$500 or the purchase price paid on Trade Me. The sender should confirm the current conditions of carriage before relying on that limitation.

Claims and Refunds

Process	Use when
Parcel help request	Tracking does not provide the information needed; use Help me find my parcel or contact Customer Services.
Loss or damage claim	Use for a missing or damaged shipment and retain the parcel packaging, contents evidence, tracking code and proof of value.
Trade Me service liability	The stated limit is the lesser of NZ$500 or the purchase price paid on Trade Me.

Shipping Restrictions and Special Handling

Pass The Parcel directs senders to its Prohibited items and Packaging tips pages before booking. Items must be packed appropriately and remain within the stated 25 kg, 1.8 m length and 0.06 m³ limits.

Shipping Restrictions

Category	Action
Prohibited items	Check the current official prohibited-items rules before sending; unsuitable products may be excluded from carriage.
Packaging	Follow the official packaging guidelines and use Pass The Parcel packaging or suitable own packaging.
Oversize or overweight	A parcel above 25 kg, 1.8 m length or 0.06 m³ exceeds the published limits; contact the service or use an alternative carrier.

Customer Service

For a parcel-specific question, track first and then use Help me find my parcel or contact the Pass The Parcel team. Customer Services is listed as available Monday through Friday, 8:00 AM to 5:30 PM New Zealand time.

Customer Service

Channel	Verified contact or link
Tracking	Official Track and Trace
Email	[email protected]
Telephone	0800 727 784, Monday–Friday, 8:00 AM–5:30 PM New Zealand time.
Parcel investigation	Help me find my parcel, reached after tracking.
Prepare before contact	Have the 16-digit code, sender and receiver details, dispatch information, latest scan and a concise description of the problem ready.

Ecommerce and Business Tracking

Pass The Parcel provides an online portal with one-click tracking for parcels and a Trade Me integration for authorised sellers. The supplied pages confirm use of Trade Me’s API for that integration, but do not document a public Pass The Parcel tracking API or webhook service.

Developer/API Comparison

Option

Provider

Customer portal

Pass The Parcel

View all details for the Pass The Parcel customer portal

Primary use	Online sending, payment, label preparation and parcel visibility.
Tracking capability	One-click tracking through the online portal is described on the official site.
Developer documentation	The supplied Pass The Parcel pages do not provide public tracking API documentation.

17TRACK API

17TRACK

View all details for the 17TRACK API

Primary use	Multi-carrier tracking integration for merchants and platforms.
Authentication	17token header according to the current 17TRACK API reference.
Capability	The documented registration endpoint accepts a tracking number and carrier field.
Documentation	17TRACK API documentation

FAQ

Basic FAQs

1. How do I track my Pass The Parcel package?

Enter the 16-digit parcel code on the official Pass The Parcel tracking page or use 17TRACK to view available shipment events.

2. Where can I find my Pass The Parcel tracking number?

The parcel code is printed on the Pass The Parcel pack, box or label; ask the seller if you did not receive it.

3. What does a Pass The Parcel tracking number look like?

The official tracker describes a 16-digit code entered as four groups of four characters.

4. When will the first Pass The Parcel scan appear?

The first confirmed event appears when the parcel is recorded as picked up or dropped at a depot; label preparation alone is not a pickup scan.

5. Why is my Pass The Parcel tracking not updating?

Check the code and confirm the parcel was handed over; if tracking still does not answer the question, use Help me find my parcel or contact Customer Services.

6. How long does Pass The Parcel delivery take?

The applicable estimate depends on the current service and route; rural delivery may take an additional 24 hours according to the official tracking guidance.

7. What should I do after a Pass The Parcel delivery failure?

A Non Delivery event means the parcel has returned to the depot awaiting receiver contact, so the receiver should contact Pass The Parcel promptly.

8. What should I do if Pass The Parcel says delivered but I cannot find the parcel?

Review the delivery time, signer, signature and any ATL or PTL authority, then check the delivery location and ask the sender to contact Pass The Parcel.

9. How do I report a lost or damaged Pass The Parcel parcel?

The sender should contact Pass The Parcel with the tracking code, proof of value and damage photographs while retaining the packaging and contents.

10. How do I contact Pass The Parcel?

Email [email protected] or call 0800 727 784 Monday through Friday from 8:00 AM to 5:30 PM New Zealand time.

Expert FAQs

11. Who actually provides Pass The Parcel?

Post Haste Couriers provides Pass The Parcel, so Pass The Parcel is the online customer service brand while Post Haste supplies the courier network.

12. What does Misdirect mean in Pass The Parcel tracking?

Misdirect means the parcel was sent to the wrong branch; the official guidance says it will be delivered the next day.

13. What do ATL and PTL mean in Pass The Parcel tracking?

ATL or PTL indicates that the sender or receiver authorised the parcel to be left without a signature, which changes how a delivered event should be assessed.

14. Can Pass The Parcel senders use their own packaging?

Yes. Senders may use their own packaging and print labels, provided the packaging guidance and maximum size and weight limits are followed.

15. How does the Pass The Parcel Trade Me integration work?

After authorisation, sold Trade Me items and available delivery addresses can appear in the Pass The Parcel account, reducing manual entry for the seller.

16. Does linking Pass The Parcel with Trade Me give Pass The Parcel my Trade Me password?

The official integration page says Pass The Parcel does not receive the Trade Me password and requests only the information needed for the integration.

17. Can businesses track Pass The Parcel shipments through a public API?

The supplied Pass The Parcel pages describe an online portal and Trade Me API integration, but do not document a public Pass The Parcel tracking API.

18. Can 17TRACK change a Pass The Parcel delivery or approve a claim?

No. 17TRACK displays available tracking information but Pass The Parcel or the responsible sender must handle delivery changes, investigations and claims.

Tracking API

17TRACK API reference

// 1. Pass The Parcel official tracking API
// Current public official tracking API not confirmed.

// 2. 17TRACK API
// Confirm the carrier code in the current 17TRACK carrier directory.
// Replace CARRIER_CODE with the verified value before production use.

POST https://api.17track.net/track/v2.4/register
Headers:
  17token: YourKey
  Content-Type: application/json

Body:
[
  {
    "number": "TRACKING_NUMBER",
    "carrier": "CARRIER_CODE"
  }
]