InPost (PL) Tracking

Please enter the InPost (PL) tracking number to check the latest shipping status.

dane_osobowe@inpost.plhttps://inpost.pl/

TRACK

About InPost

InPost is a Poland-based parcel locker, parcel pick-up point and courier delivery operator. In tracking, InPost may be the carrier that receives the parcel from a sender, the operator of a Paczkomat locker or PUDO point, the domestic courier network, or the last-mile operator after an ecommerce or cross-border handoff.

Core InPost Facts

Field	Verified information
Official name	InPost, operated in Poland by companies within InPost Group
Official website	https://inpost.pl/
Carrier type	Parcel locker operator, parcel shop/PUDO operator, courier carrier and ecommerce logistics provider
Primary region	Poland, with InPost Group services and partner networks also operating in selected European markets
Tracking page	InPost shipment tracking
Parent organization	InPost Group
Founded	Not stated here as a tracking-critical fact unless verified on the current official corporate source
Headquarters	Not stated here as a tracking-critical fact unless verified on the current official corporate source

Carrier Entity Relationships

Entity

Relationship

InPost

InPost is the canonical carrier brand for Polish locker, courier and parcel point tracking.

View all details for InPost

Entity type	Canonical carrier brand
Why it matters to tracking	Users should search for the InPost tracking page or select InPost on 17TRACK, not a marketplace order page, when the tracking number is assigned to InPost.
Official evidence	The official InPost website publishes shipment tracking and help pages under the InPost brand.

Paczkomat lockers and PUDO points

Paczkomat lockers and pick-up/drop-off points are InPost delivery and collection locations.

View all details for InPost pickup locations

Entity type	Network and facility entities
Why it matters to tracking	A parcel marked ready for pickup is physically available at the locker or point shown in tracking, not necessarily at the recipient address.
Official evidence	InPost publishes official locator and app functions for Paczkomat and partner points.

InPost Kurier and locker services

InPost Kurier and locker services are parcel services operated by InPost for domestic delivery and ecommerce flows.

View all details for InPost services

Entity type	Operated services
Why it matters to tracking	Locker, courier and return shipments can have different pickup, delivery attempt and recipient action rules.
Official evidence	InPost service pages describe parcel locker, courier, return and business services.

Mondial Relay

Mondial Relay is part of InPost Group and can appear in European out-of-home delivery flows.

View all details for Mondial Relay relationship

Entity type	Group and partner network entity
Why it matters to tracking	European cross-border or marketplace shipments may be shown under InPost Group networks, while the local scan can be produced by a partner or local operating company.
Official evidence	InPost Group corporate materials identify Mondial Relay as part of the group.

17TRACK

17TRACK aggregates available InPost tracking events as an independent multi-carrier tracking platform.

View all details for 17TRACK and InPost

Entity type	Independent tracking platform
Why it matters to tracking	17TRACK can help normalize status events and identify carriers, but InPost, the sender or the seller remains responsible for transport, address changes, refunds and claims.
Official evidence	17TRACK publishes API and carrier tracking documentation separately from InPost.

Quick Answer

To track an InPost parcel, enter the shipment number from the sender, seller, InPost app, email or SMS on the official InPost tracking page or track it with 17TRACK. If no result appears, first check whether you entered a shipment number rather than an order number, whether the sender has physically handed over the parcel, and whether the shipment belongs to InPost rather than a partner carrier.

Pro Tip: 17TRACK is an independent tracking platform. 17TRACK does not transport InPost parcels, change locker selections, approve refunds, open locker doors, or decide claims.

How to Track InPost Packages

Use the official InPost tracking page for carrier-specific events and recipient actions, and use 17TRACK when you need multi-carrier visibility, automatic carrier recognition or consolidated ecommerce tracking.

Tracking path

Best use

Official InPost tracking

Use for the most carrier-specific InPost parcel status and shipment actions.

View all details for official InPost tracking

Steps	Open the official InPost shipment tracking page, enter the shipment number, and check the latest event, delivery location and recipient instructions.
Where to find the number	Use the number in the InPost app, shipping label, sender receipt, merchant shipment email, SMS notification or marketplace shipment page.
If it fails	Remove spaces and hyphens, confirm that the number is not a marketplace order ID, and ask the seller whether the parcel has been handed to InPost.

17TRACK tracking

Use for multi-carrier tracking when the shipment may involve a seller, line-haul carrier, InPost or a European partner network.

View all details for 17TRACK InPost tracking

Steps	Enter the shipment number in 17TRACK, allow carrier auto-detection when available, and compare the event sequence with the seller’s shipment confirmation.
Where to find the number	Use the carrier tracking number, not the payment reference, cart number, customer service ticket or invoice number.
If it fails	Try the origin carrier and InPost if the shipment is cross-border; a partner number may only start updating after the first receiving scan.

Tracking Number Formats and Examples

InPost tracking numbers are service and system identifiers, and public pages do not provide a single complete numbering specification for every product. Treat the examples below as normalized, masked patterns for recognition; do not infer the exact service from a prefix alone.

Tracking Number Format

Identifier family

Normalized pattern

InPost domestic parcel shipment number

Usually a numeric shipment identifier; example shown as #### #### #### #### #### ####

View all details for InPost domestic parcel shipment number

Length/structure	Public tracking accepts the shipment number as printed or sent by InPost; spaces and hyphens should be removed during normalization.
Issued by	InPost or an InPost shipping system used by the sender.
Typical service/use	Domestic locker, courier, ecommerce and return shipments.
Who sees it and where	Recipients see it in SMS, email, app notifications and seller shipment pages; senders see it on labels, receipts and business panels.
Tracking scope	From electronic label or sender preparation through InPost acceptance, sorting, delivery, pickup or return.
Important caveat	A label number can exist before InPost physically receives the parcel.

Locker pickup code or collection code

Short code or app token, masked as ###### or app-only token

View all details for InPost pickup code

Length/structure	Short numeric or app-based access credential; exact format depends on the recipient notification and product.
Issued by	InPost recipient notification systems.
Typical service/use	Opening a locker compartment or collecting a parcel at a location.
Who sees it and where	The recipient sees it in the InPost app, SMS or email when the parcel is ready for pickup.
Tracking scope	It is an access or collection credential, not a full shipment tracking number.
Important caveat	Do not share pickup codes publicly; use the shipment number for tracking.

Marketplace or merchant order ID

Order formats vary by seller, such as ORDER-XXXXXX

View all details for merchant order identifiers

Length/structure	Varies by ecommerce platform and is not controlled by InPost.
Issued by	Merchant, marketplace or order management system.
Typical service/use	Customer service, invoice lookup, seller fulfillment and returns.
Who sees it and where	Buyers see it in order history and payment confirmation.
Tracking scope	Not directly trackable on InPost unless the seller links it to an InPost shipment number.
Important caveat	If InPost tracking returns no result, confirm that you are not entering the order ID.

Partner or cross-border handoff identifier

Alphanumeric or numeric partner format, masked as XX #### #### XX or #### #### ####

View all details for partner identifiers

Length/structure	Depends on the origin carrier, marketplace logistics provider or European partner network.
Issued by	Origin carrier, line-haul provider, merchant platform or partner carrier rather than necessarily InPost.
Typical service/use	Cross-border ecommerce, European out-of-home delivery, returns or injected domestic delivery.
Who sees it and where	Buyers may see the origin number first and an InPost number later after the parcel is injected into the InPost network.
Tracking scope	May show origin events before InPost receives the parcel and InPost events after handoff.
Important caveat	InPost can display or handle a partner parcel without being the issuer of the first tracking number.

Tracking Statuses and Meanings

InPost tracking should be read as a lifecycle: label or electronic data, physical acceptance, sorting, transport, delivery attempt, locker or point availability, pickup, exception or return. The current responsible party changes at each step.

Status Quick Lookup

Status

Lifecycle stage

Shipment data received / label created

Pre-shipment

View all details for label created

What it means	The sender created a shipment record, but the parcel may not yet be in InPost custody.
Current responsible party	Sender or seller until physical handoff occurs.
What happens next	The parcel should be dropped off, collected or scanned at the first InPost point.
What you should do	Wait for an acceptance scan; ask the seller if the status stays unchanged after the promised dispatch time.

Accepted / collected by courier / placed in locker

Accepted

View all details for accepted by InPost

What it means	InPost has physical custody or the shipment was deposited in an InPost channel.
Current responsible party	InPost or an InPost collection partner.
What happens next	The parcel enters sorting and line-haul transport.
What you should do	No action is normally needed unless the address or locker is wrong.

In transit / sent from branch / sorting

In transit

View all details for in transit

What it means	The parcel is moving through InPost sorting and transport operations.
Current responsible party	InPost transport and sorting network.
What happens next	The parcel is routed to the delivery branch, locker, point or courier route.
What you should do	Monitor updates; short scan gaps can happen between facilities.

Sent to customs / import processing / partner handoff

Customs/Handover

View all details for customs and handoff

What it means	A cross-border shipment is being processed by an origin carrier, destination carrier, customs authority or partner network.
Current responsible party	The physical custodian can be the origin carrier, customs authority, broker, line-haul provider, InPost or a local partner.
What happens next	After release and handoff, domestic InPost delivery events should appear when applicable.
What you should do	Check for tax, document or address requests from the seller, carrier or customs broker.

Out for delivery

View all details for out for delivery

What it means	The parcel is assigned to a courier route or final movement to a locker or point.
Current responsible party	InPost delivery branch, courier or last-mile operator.
What happens next	Delivery, failed attempt, locker placement or point availability should follow.
What you should do	Watch notifications and keep phone access available if courier contact is needed.

Ready for pickup

Pickup

View all details for ready for pickup

What it means	The parcel is available at the indicated locker or pickup point.
Current responsible party	InPost location network until the recipient collects it.
What happens next	The recipient collects the parcel or the parcel is returned after the official storage period.
What you should do	Use the InPost app, pickup code or notification instructions before the pickup deadline.

Delivered / collected

Delivered

View all details for delivered or collected

What it means	The parcel was delivered to the address, collected from a locker or collected from a pickup point.
Current responsible party	Recipient after collection or delivery, unless there is a dispute requiring carrier investigation.
What happens next	Tracking normally ends unless a return or complaint is opened.
What you should do	If not received, check household, reception, locker compartment issue, pickup code use and contact InPost or the seller promptly.

Delivery exception / failed attempt / incorrect address

Exception

View all details for delivery exception

What it means	Delivery was interrupted by address, access, contact, locker capacity, damage, routing or operational issues.
Current responsible party	Depends on cause: recipient, sender, InPost or customs/partner for cross-border shipments.
What happens next	InPost may attempt redelivery, redirect to pickup, request action or return the parcel.
What you should do	Read the event detail, update contact information through the permitted channel, and contact the seller if only the sender can change data.

Returned to sender

Return

View all details for returned to sender

What it means	The parcel is moving back to the sender because it was not collected, could not be delivered, was refused or did not meet conditions.
Current responsible party	InPost during return transport; seller or sender after receipt.
What happens next	The seller may reship, refund or inspect the returned parcel according to store policy.
What you should do	Contact the seller quickly; 17TRACK cannot stop an InPost return.

Services and Delivery Times

InPost delivery time depends on product, sender cut-off, deposit method, route, weekend service availability, locker capacity, weather, address quality and cross-border handoff. Published standards are service expectations, not universal guarantees unless the specific InPost product terms say so.

Service Comparison

Service

Best for

Paczkomat locker delivery

Recipients who prefer 24/7 pickup from a selected InPost locker.

View all details for Paczkomat locker delivery

Service type	Out-of-home parcel delivery
Coverage	Poland domestic locker network and selected ecommerce flows.
Tracking level	Shipment creation, acceptance, sorting, locker placement, pickup and return events.
Key size/weight condition	Must fit official locker parcel size and weight classes.
Included protection/extra service	Depends on sender product, declared value and service terms.
Main limitation	Locker availability and storage deadline can affect delivery and collection.

InPost Kurier

Door-to-door delivery for parcels requiring courier delivery to an address.

View all details for InPost Kurier

Service type	Domestic courier parcel service
Coverage	Poland domestic courier coverage according to InPost service terms.
Tracking level	Acceptance, sorting, courier route, delivery attempt, delivered or exception.
Key size/weight condition	Subject to official courier parcel dimensions and weight limits.
Included protection/extra service	Depends on contract, consumer product and selected additional services.
Main limitation	Requires accurate address and recipient contact availability.

Returns through InPost

Returning ecommerce orders via locker, point or courier process selected by the seller.

View all details for InPost returns

Service type	Return logistics
Coverage	Depends on merchant return agreement and available InPost channels.
Tracking level	Return label creation, deposit, transport and delivery back to seller where supported.
Key size/weight condition	Must follow the merchant’s return instruction and InPost parcel limits.
Included protection/extra service	Depends on seller return policy and shipping service.
Main limitation	Refund decisions belong to the seller, not 17TRACK or the tracking page.

International or partner-injected delivery

Cross-border ecommerce parcels where InPost handles a domestic or European out-of-home leg.

View all details for international or partner-injected delivery

Service type	Cross-border handoff or last-mile delivery
Coverage	Varies by marketplace, origin carrier, InPost Group network and destination.
Tracking level	May include partner pre-advice, export, import, injection into InPost, locker or courier events.
Key size/weight condition	Must meet origin carrier, line-haul, customs and InPost final-mile limits.
Included protection/extra service	Usually governed by the seller or origin shipping product.
Main limitation	Customs and partner handoff can create scan gaps outside InPost control.

Delivery Time

Service

Published delivery standard

Paczkomat locker delivery

Often presented by InPost as next-business-day style domestic delivery when service conditions and cut-offs are met.

View all details for Paczkomat delivery time

Business or calendar days	Business-day standard unless a specific weekend product applies.
Guarantee status	Not a universal money-back guarantee; check the selected product terms.
Starts counting from	Physical acceptance or deposit, not merely label creation.
Main delay factors	Late sender handoff, missed cut-off, sorting congestion, locker capacity, weather and holidays.
Official source date/validity	Current InPost service pages and terms should be checked before shipping.

InPost Kurier

Domestic delivery timing varies by pickup time, route and product, with many ecommerce deliveries planned for the next business day.

View all details for InPost Kurier delivery time

Business or calendar days	Primarily business days.
Guarantee status	Depends on the specific contract or product; do not treat ETA as a refund guarantee.
Starts counting from	Acceptance scan or courier pickup.
Main delay factors	Incorrect address, recipient unavailability, courier route issues, peak season and local disruptions.
Official source date/validity	Current InPost consumer and business service terms.

International or partner-injected parcel

Varies by origin, destination, customs, partner handoff and final-mile service.

View all details for international delivery time

Business or calendar days	Usually measured as estimated business days for carrier legs, but customs and international line-haul are not fully controlled by InPost.
Guarantee status	No general InPost guarantee should be assumed for the whole cross-border route.
Starts counting from	Origin acceptance for end-to-end estimates, or InPost injection for final-mile estimates.
Main delay factors	Export security, air or road line-haul, customs, VAT duties, partner data matching and destination capacity.
Official source date/validity	Check the seller’s shipping promise, origin carrier rules and InPost tracking events.

Destination Country Delivery Times

Destination Country / Region

Estimated Delivery Time Range

Poland domestic major cities

1–2 business days; average about 1–2 days after InPost acceptance.

View all details for Poland domestic major cities

Primary Service Type	Paczkomat locker, courier, pickup point
Average Delivery Days	Average about 1–2 days
Last-Mile Partner / Handoff Carrier	InPost
Customs & Clearance Tips	No customs for domestic Polish parcels; delays are usually acceptance cut-off, route, locker capacity or address quality.

Poland regional towns

1–3 business days; average about 2 days.

View all details for Poland regional towns

Primary Service Type	Paczkomat locker, courier, pickup point
Average Delivery Days	Average about 2 days
Last-Mile Partner / Handoff Carrier	InPost
Customs & Clearance Tips	No customs; scan gaps usually happen between branch departure and final arrival.

Poland remote or capacity-constrained routes

2–4 business days; average about 2–3 days.

View all details for Poland remote routes

Primary Service Type	Courier, locker or pickup point
Average Delivery Days	Average about 2–3 days
Last-Mile Partner / Handoff Carrier	InPost
Customs & Clearance Tips	No customs; weather, access restrictions and locker fullness are common causes of delay.

France

3–7 business days for European out-of-home partner flows after export; average about 5 days.

View all details for France

Primary Service Type	European parcel point or locker flow
Average Delivery Days	Average about 5 days
Last-Mile Partner / Handoff Carrier	Mondial Relay or local partner network where applicable
Customs & Clearance Tips	EU-to-EU movements normally avoid import customs, but non-EU origin parcels need VAT and customs data.

Spain

4–8 business days; average about 6 days for typical European partner routes.

View all details for Spain

Primary Service Type	European parcel point or courier partner flow
Average Delivery Days	Average about 6 days
Last-Mile Partner / Handoff Carrier	InPost Group or local partner depending on lane
Customs & Clearance Tips	Mainland EU lanes are simpler; Canary Islands or non-EU territories can require customs processing.

Italy

4–9 business days; average about 6–7 days.

View all details for Italy

Primary Service Type	European ecommerce parcel flow
Average Delivery Days	Average about 6–7 days
Last-Mile Partner / Handoff Carrier	Local partner or InPost Group network where offered
Customs & Clearance Tips	Check address completeness, building access and phone number; non-EU imports require accurate VAT/customs data.

United Kingdom

5–12 business days; average about 7–9 days due to UK customs for EU-origin commercial parcels.

View all details for United Kingdom

Primary Service Type	Cross-border ecommerce parcel
Average Delivery Days	Average about 7–9 days
Last-Mile Partner / Handoff Carrier	Local UK carrier or postal/courier partner selected by the shipper
Customs & Clearance Tips	Post-Brexit customs, VAT, commodity description and recipient contact data are common delay factors.

Germany

3–7 business days; average about 5 days for European partner delivery.

View all details for Germany

Primary Service Type	European courier or parcel point flow
Average Delivery Days	Average about 5 days
Last-Mile Partner / Handoff Carrier	Local carrier selected by the shipping product
Customs & Clearance Tips	EU lanes avoid import customs; apartment and Packstation-style address details must be correct if used.

Netherlands and Belgium

3–7 business days; average about 5 days.

View all details for Netherlands and Belgium

Primary Service Type	European parcel point or courier flow
Average Delivery Days	Average about 5 days
Last-Mile Partner / Handoff Carrier	Local partner or InPost Group-connected network where offered
Customs & Clearance Tips	EU-to-EU parcels usually do not need customs; hub congestion can create short scan gaps.

Czech Republic and Slovakia

2–5 business days; average about 3–4 days.

View all details for Czech Republic and Slovakia

Primary Service Type	Regional road parcel flow
Average Delivery Days	Average about 3–4 days
Last-Mile Partner / Handoff Carrier	Local courier or pickup network according to the shipping product
Customs & Clearance Tips	EU lanes generally avoid customs; missed origin cut-off is a more common cause of delay.

Lithuania, Latvia and Estonia

3–7 business days; average about 5 days.

View all details for Baltic countries

Primary Service Type	Regional cross-border parcel flow
Average Delivery Days	Average about 5 days
Last-Mile Partner / Handoff Carrier	Local courier or parcel locker partner chosen by shipper
Customs & Clearance Tips	EU lanes usually do not require import clearance; weather and ferry/road routing can affect scans.

United States, Canada and Australia

8–20 business days for seller-arranged international ecommerce routes; average about 12–16 days.

View all details for long-haul destinations

Primary Service Type	International ecommerce line-haul plus local final-mile carrier
Average Delivery Days	Average about 12–16 days
Last-Mile Partner / Handoff Carrier	Destination postal or courier carrier selected by the seller or consolidator
Customs & Clearance Tips	Customs declarations, tax payment, restricted goods and long-haul flight capacity drive most delays; InPost may not control the whole route.

The destination estimates above are planning ranges for typical tracking interpretation, not InPost guarantees. For domestic Polish InPost parcels, rely on official InPost service terms and the latest tracking event; for international marketplace parcels, rely on the seller’s shipping promise and the carrier currently holding the parcel.

Common Tracking Problems and Solutions

Most InPost tracking problems fall into four categories: the number is not a carrier tracking number, InPost has not physically received the parcel, the parcel is delayed in sorting or handoff, or a recipient action is required.

Problem & Solution

Problem/status shown

Immediate action

Invalid number or no result

Remove spaces, verify the carrier, and confirm the shipment number with the seller.

View all details for invalid number

Likely cause	Order ID entered, typo, inactive label or partner carrier number.
Check first	Shipment confirmation, InPost app, seller email and carrier name.
When to escalate	Escalate to the seller if the dispatch promise has passed and no carrier number is active.
Who to contact	Seller first; InPost if the number is confirmed as an InPost shipment.

Label created but no movement

Wait for physical acceptance and ask the sender whether the parcel was deposited or collected.

View all details for label created problem

Likely cause	Electronic data exists but InPost does not yet have the parcel.
Check first	Sender dispatch time and first acceptance scan.
When to escalate	After the seller’s stated handoff time has passed without an acceptance event.
Who to contact	Sender or ecommerce merchant.

Stuck in transit or long scan gap

Compare the latest scan stage with the expected route and check for service alerts.

View all details for stuck in transit

Likely cause	Facility transfer, missed scan, peak congestion, weather, line-haul delay or partner handoff.
Check first	Whether the last event is domestic sorting, international handoff or customs.
When to escalate	When the parcel exceeds the seller’s delivery promise or InPost help guidance for the specific service.
Who to contact	InPost for domestic accepted parcels; seller or origin carrier for pre-handoff cross-border parcels.

Delivery exception or failed delivery

Read the event detail, check phone and address data, and follow the InPost notification.

View all details for delivery exception

Likely cause	Incorrect address, access issue, recipient unavailable, locker full, damaged label or routing issue.
Check first	InPost app, SMS/email notice and seller-provided recipient details.
When to escalate	Immediately if the parcel is being returned or the address is wrong and only the sender can correct it.
Who to contact	InPost for active delivery issues; seller if shipment data must be changed.

Ready for pickup but cannot collect

Use the InPost app or official help channel before the storage deadline expires.

View all details for pickup problem

Likely cause	Missing code, wrong phone number, app issue, damaged locker, expired pickup time or wrong location.
Check first	Notification, app parcel list, locker address and pickup deadline.
When to escalate	Before the return process starts.
Who to contact	InPost support; seller if recipient phone or email is wrong.

Delivered but not received

Check pickup history, locker compartment, household, reception and nearby safe places, then contact InPost and the seller.

View all details for delivered but not received

Likely cause	Collected by authorized person, delivery to reception, scan dispute, wrong address or locker issue.
Check first	Delivery location, notification timestamp, household members, building reception and proof available from the carrier.
When to escalate	Immediately if nobody collected it or the scan location is wrong.
Who to contact	InPost for delivery investigation and seller for replacement or refund policy.

Customs hold or import delay

Check whether the seller, broker or carrier requested documents, tax payment or product information.

View all details for customs hold

Likely cause	Missing invoice, VAT/IOSS mismatch, restricted goods, security inspection or duty payment.
Check first	Email/SMS requests, marketplace customs messages and origin carrier tracking.
When to escalate	When requested documents were provided but no release update appears after the carrier or broker’s stated processing period.
Who to contact	Seller, customs broker, origin carrier or final-mile carrier depending on who requested action.

International Shipping, Customs and Carrier Handoffs

InPost is often the domestic or European delivery leg rather than the only carrier on an international route. A partner scan, customs event or electronic pre-advice does not prove that InPost already has the parcel.

International Flow

Stage

Typical tracking event

Origin carrier acceptance

Accepted, collected, received by seller logistics

View all details for origin carrier acceptance

Physical custodian/responsible entity	Seller, origin carrier or consolidator.
What is happening	The parcel is entering the international logistics chain before InPost final-mile handling.
Can the tracking number change?	Yes, a partner or InPost number may be added later.
Normal visibility gap	Possible until export processing or first hub scan.
What the customer should do	Use the origin number and seller order page until InPost events appear.

Export and line-haul

Departed origin, in transport, sent abroad

View all details for export and line-haul

Physical custodian/responsible entity	Origin carrier, airline, road line-haul provider or consolidator.
What is happening	Security, export sorting, trailer or air movement and cross-border transport.
Can the tracking number change?	It can be linked to a new final-mile identifier.
Normal visibility gap	Several days can pass without scans while the shipment is in transit.
What the customer should do	Do not assume loss solely from a line-haul gap; check customs or partner updates.

Import customs or EU entry

Customs processing, import clearance, awaiting release

View all details for import customs

Physical custodian/responsible entity	Customs authority, broker, postal/courier importer or destination gateway.
What is happening	Authorities verify declarations, tax/VAT, security and admissibility.
Can the tracking number change?	Yes, especially when a destination carrier creates a local label.
Normal visibility gap	Normal until release; customs time cannot be guaranteed.
What the customer should do	Respond to document or payment requests and avoid duplicate claims before customs action is complete.

InPost or partner injection

Received by destination carrier, parcel handed to InPost, sorting

View all details for InPost injection

Physical custodian/responsible entity	InPost or a local partner network once physically received.
What is happening	The parcel enters final-mile sorting for locker, point or courier delivery.
Can the tracking number change?	The InPost shipment number may become the primary identifier.
Normal visibility gap	Usually shorter than line-haul gaps, but weekend and hub capacity can affect scans.
What the customer should do	Start using InPost tracking for local delivery and pickup instructions.

Last mile and pickup

Out for delivery, ready for pickup, delivered, collected

View all details for last mile and pickup

Physical custodian/responsible entity	InPost courier, locker network, pickup point or local partner.
What is happening	The parcel is delivered to an address or made available for collection.
Can the tracking number change?	Usually no after final-mile injection, but linked references may remain.
Normal visibility gap	Short gaps between route assignment and final scan are common.
What the customer should do	Collect before the storage deadline or act quickly on delivery exceptions.

Delivery Management and Post-shipment Options

InPost delivery management is strongest through the official InPost app, notifications and shipment help tools. Options depend on parcel status, sender settings and whether the shipment is already in final-mile delivery.

Delivery Management

Option

Who can request

Track and receive notifications in the InPost app

Recipient using the phone number or account connected with the parcel.

View all details for InPost app notifications

Eligibility	Available when the shipment can be associated with the recipient’s app/account.
Deadline/available stage	Useful from label creation through pickup or delivery.
Fee	No fee stated here; check official app/service terms for any paid options.
Guaranteed?	No; app visibility depends on correct recipient data and carrier events.
Official action link	InPost Mobile app

Collect from Paczkomat locker

Recipient with valid pickup instruction, app access or pickup code.

View all details for Paczkomat collection

Eligibility	Parcel must be placed in the selected locker and not expired.
Deadline/available stage	Available after ready-for-pickup notification and before the official storage deadline.
Fee	Storage extension or extra options may vary by current InPost rules.
Guaranteed?	Pickup is possible only while the parcel remains available and the locker is operational.
Official action link	Find an InPost location

Redirect, extend pickup or manage delivery where offered

Recipient or sender depending on product rules and shipment stage.

View all details for delivery changes

Eligibility	Only available for supported services and before InPost locks the parcel into an incompatible route.
Deadline/available stage	Earlier is better; after return or final delivery, changes are not possible through tracking.
Fee	Depends on current option and service terms.
Guaranteed?	No; operational feasibility and sender settings control the outcome.
Official action link	InPost help

Lost, Damaged, Claims, Insurance and Refunds

A tracking inquiry, an InPost complaint, a transport claim, insurance compensation and a seller refund are different processes. The sender usually controls carrier-side contract claims, while the buyer normally requests a replacement or refund from the seller.

Claims and Refunds

Process

Use when

Tracking inquiry

Use when scans are missing, delayed or inconsistent but the parcel is not confirmed lost.

View all details for tracking inquiry

Who files	Recipient, sender or seller depending on available contact channel.
Earliest/latest filing time	Follow current InPost help guidance for the service; no universal deadline is stated here.
Required evidence	Shipment number, sender data, recipient data, recent scans and contact details.
Possible outcome	Explanation, search, corrected delivery instruction or escalation to complaint.
Official link	InPost help

Damage or missing contents complaint

Use when the parcel arrives damaged, opened or missing contents.

View all details for damage complaint

Who files	Usually sender or contract holder; recipient may need to support evidence and notify the seller.
Earliest/latest filing time	File promptly and follow current InPost complaint rules for the product.
Required evidence	Tracking number, photos, packaging, product photos, value proof, damage description and delivery record.
Possible outcome	Investigation, request for more evidence, compensation under terms or denial.
Official link	InPost complaints

Seller refund or replacement

Use when you bought goods online and need the merchant to resolve non-delivery, damage or wrong item.

View all details for seller refund

Who files	Buyer contacts the seller or marketplace; seller may file the carrier claim.
Earliest/latest filing time	Use the marketplace buyer protection and store policy windows.
Required evidence	Order number, shipment number, photos, messages, delivered-not-received details and payment proof.
Possible outcome	Refund, replacement, reshipment, store investigation or marketplace dispute decision.
Official link	Use the seller or marketplace help center for the purchase.

17TRACK cannot approve InPost compensation, issue ecommerce refunds, inspect packaging or change the carrier’s investigation result.

Shipping Restrictions and Special Handling

Restricted or poorly packed goods can cause InPost refusal, delay, damage investigation, return or customs seizure. Always check current InPost rules before shipping regulated items.

Shipping Restrictions

Customer Service

For the fastest InPost support, start with tracking, app notifications and the official help center. Prepare the shipment number, sender name, recipient phone, locker or address, latest scan, photos and order evidence before contacting support.

Customer Service

Channel

Verified contact/link

Shipment tracking

https://inpost.pl/sledzenie-przesylek

View all details for InPost tracking support

Best for	Checking current event, delivery location, pickup status and return movement.
Region/language	Poland; Polish website interface.
Hours and time zone	Online self-service availability; live support hours should be checked on the official contact page.
Information to prepare	Shipment number and recipient phone or email if prompted.
Important limitation	Tracking cannot refund an order or change sender-controlled shipment data.

Help center

https://inpost.pl/pomoc

View all details for InPost help center

Best for	Pickup problems, delivery questions, app issues, returns and complaint guidance.
Region/language	Poland; Polish.
Hours and time zone	Self-service content available online; contact channel hours may vary.
Information to prepare	Shipment number, event screenshot, phone number, locker or address, seller details and problem description.
Important limitation	Some claims or data changes may require the sender or contract holder.

Complaints

https://inpost.pl/reklamacje

View all details for InPost complaints

Best for	Formal complaint for loss, damage, delay or service issue under InPost rules.
Region/language	Poland; Polish.
Hours and time zone	Online submission availability and response timing follow official complaint rules.
Information to prepare	Shipment number, documents, photos, value proof, packaging evidence and claimant data.
Important limitation	Formal rights and deadlines depend on service terms and whether you are sender, recipient or business customer.

Location finder

https://inpost.pl/znajdz-paczkomat

View all details for InPost location finder

Best for	Finding Paczkomat lockers and pickup/drop-off locations.
Region/language	Poland; Polish.
Hours and time zone	Location availability varies by locker, point and local access.
Information to prepare	City, postcode, locker code or address.
Important limitation	A location being listed does not mean your parcel is there unless tracking says it is ready for pickup.

Ecommerce and Business Tracking

Consumers should use the official InPost tracking page or 17TRACK. Merchants and platforms may use InPost business systems or APIs for shipping operations, while 17TRACK API is designed for multi-carrier tracking aggregation, normalized statuses and shipment monitoring across carrier networks.

Developer/API Comparison

Option

Provider

Official InPost business/developer integrations

InPost

View all details for official InPost developer integrations

Carrier coverage	InPost services and business products covered by the relevant official documentation and contract.
Primary use	Shipment creation, labels, dispatch operations, points/lockers and business logistics integration.
Authentication	Typically contract or account-based credentials; use the current official InPost developer documentation.
Tracking/batch/webhook capability	Capabilities depend on the official API module and account permissions.
Current developer documentation	InPost developer documentation
Migration/deprecation note	Do not reuse old endpoints without checking current documentation and account eligibility.

17TRACK Tracking API

17TRACK

View all details for 17TRACK Tracking API

Carrier coverage	Multi-carrier tracking across carriers supported by 17TRACK, including InPost where supported.
Primary use	Register tracking numbers, retrieve standardized events, support ecommerce WISMO workflows and exception monitoring.
Authentication	17TRACK API token in the 17token header.
Tracking/batch/webhook capability	Supports registration and tracking workflows according to 17TRACK API documentation.
Current developer documentation	17TRACK API documentation
Migration/deprecation note	Use the current v2.4 examples and do not hard-code unverified carrier codes.

FAQ

1. How do I track my InPost package?

Enter the shipment number on the official InPost tracking page or track it with 17TRACK to view available shipment events and carrier detection.

2. Where can I find my InPost tracking number?

You can find the InPost tracking number in the InPost app, SMS, email notification, seller shipment confirmation, shipping label or sender receipt.

3. What does an InPost tracking number look like?

InPost shipment identifiers are commonly numeric or system-generated parcel numbers, but public sources do not publish one complete rule for all products, so use the exact number provided by InPost or the seller.

4. Why is my InPost tracking number not active yet?

The number may be inactive because the sender created the label but has not physically handed the parcel to InPost yet.

5. Why has my InPost tracking stopped updating?

InPost tracking can pause during sorting, line-haul movement, weekend processing, locker capacity issues or international handoff; check the latest responsible stage before escalating.

6. How long does InPost delivery take?

Many domestic InPost parcels move in one to a few business days after acceptance, but the exact time depends on the product, cut-off, route, locker availability and service conditions.

7. What should I do if InPost delivery failed?

Read the failed delivery event, check the InPost app or notification, verify the address and phone number, and contact InPost or the seller if a correction is needed.

8. What should I do if InPost says delivered but I did not receive the parcel?

Check the delivery or pickup location, household members, reception, locker compartment and notification time, then contact InPost and the seller promptly with the shipment number.

9. Who handles a lost or damaged InPost parcel?

InPost handles carrier investigations under its terms, while the seller usually handles buyer refunds or replacements and may be the party that files the carrier claim.

10. How do I contact InPost customer service?

Use the official InPost help center, complaints page, tracking page or InPost app, and prepare the shipment number, latest scan, recipient details, photos and order evidence.

11. Does InPost issue the first tracking number for every cross-border parcel?

No, a cross-border parcel may first use a seller, origin carrier or partner identifier, and InPost may only become responsible after the parcel is injected into the InPost network.

12. What is the difference between InPost label created and InPost accepted?

Label created means shipment data exists, while accepted means the parcel has been deposited, collected or physically received in an InPost channel.

13. Can InPost change my delivery address or locker after shipping?

InPost can only offer changes allowed by the selected service, shipment stage and sender settings, so check the InPost app or help center before the parcel reaches final delivery.

14. Why does an InPost parcel show ready for pickup instead of delivered to my door?

Ready for pickup means the selected service or delivery outcome placed the parcel at a locker or pickup point, and the recipient must collect it before the storage deadline.

15. Can a business track InPost shipments through an API?

Businesses can use current official InPost developer documentation where eligible, or use the 17TRACK API for multi-carrier tracking aggregation and normalized shipment events.

16. Does 17TRACK control InPost delivery or pickup codes?

No, 17TRACK only displays available tracking information and cannot open lockers, resend pickup codes, change delivery instructions or approve InPost claims.

Tracking API

# 1. InPost official tracking API
# Current public official tracking API endpoint for unauthenticated consumer tracking is not confirmed here.
# Business integrations should use the current InPost developer documentation and account credentials:
# https://dokumentacja-inpost.atlassian.net/wiki/spaces/PL/overview

# 2. 17TRACK API: register an InPost tracking number for multi-carrier tracking
curl -X POST "https://api.17track.net/track/v2.4/register" \
  -H "17token: YourKey" \
  -H "Content-Type: application/json" \
  -d '[
    {
      "number": "TRACKING_NUMBER",
      "carrier": "CARRIER_CODE"
    }
  ]'

# Note: confirm the current 17TRACK carrier code for InPost in your 17TRACK account or API documentation
# before hard-coding it in production.